JPH10236017A - Formatted printed matter with printed individual information and printing system for formatted printed matter - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a formatted printed matter such as a calendar or a notebook with printed individual information and a system which is capable of printing this formatted printed matter. SOLUTION: A voice output device 111 asks a customer for an identification code automatically in response to a customer call through a communications circuit. Upon the entering of data through the pushbutton of a telephone 14 by the customer, an enquiry is made for a data base 12 based on the identification code the customer to obtain individual information which is native to the customer. The obtained individual information is assigned to a specified position on formatted printed matter by an editing means 13 and the formatted printed matter is printed by a printer 136 according to an edited mode. The customer can revise, add and delete the individual information by selecting update services using a service selection means 115.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a printed matter (herein, referred to as a "fixed-form printed matter") printed in a predetermined format such as a calendar, a notebook, etc. The present invention relates to a printing system capable of printing by adding unique information about a company or the like (here, referred to as “individual information”).

[0002]

2. Description of the Related Art Various individual information such as a family's birthday, a company's founding anniversary, and a renewal date of a car license are
Heretofore, individuals have handwritten entries in their own calendars and notebooks and have not printed them. However, for those who use the calendar,
It is very convenient if one's own or their own information is printed. In addition, if various stores and companies can distribute calendars and notebooks that print individual information for each customer, it will not only help customers, but also strengthen their ties with customers, which will greatly help sales promotion. .

[0003]

SUMMARY OF THE INVENTION The present invention has been made in view of the above facts and provides a system in which individual information is printed on a fixed-size printed matter such as a calendar or a notebook, and a system capable of printing such printed matter. It is intended to be.

[0004]

In order to achieve the above-mentioned object, a fixed printed matter according to the present invention is characterized in that individual information for each customer is printed at a predetermined position. or,
The fixed-form printed matter may be a calendar, and the predetermined position may be a margin portion and / or a memo column corresponding to a date column of the calendar.

[0005] A printing system according to the present invention comprises: a voice output device for inquiring of an identification code specifying a customer in response to a call of the customer from a communication line; a signal input device for receiving an identification code input by the customer; A database storing customer-specific individual information corresponding to the customer's identification code, search data capturing means for receiving the identification code received by the signal input device, extracting and storing the individual information from the database, It is characterized by having editing means for allocating the individual information fetched by the data fetching means to a predetermined position of the fixed form printed matter, and a printer for printing the fixed form printed matter according to the style edited by the editing means.

[0006] Alternatively, a service selecting means for selecting one of a plurality of services including a printing service for fixed-form prints and a service for updating customer-specific individual information in response to a call of a customer from a communication line, It is desirable to have a data updating means for inquiring of the customer about the update of the individual information and updating the individual information in the database.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 exemplifies a calendar as a standard print of the present invention, and shows only November for a certain year. The calendar 1 has a grid-shaped date column 2 displaying dates and days of the week, and a memo column 3 formed on the right side thereof. In one cell, one date is described above and one space is provided below. Also, 1
The "Culture Day" is described in the margin of January 3 and the "Work Thanksgiving Day" is described in the margin of 23.
So far, this is a common part for all the people who use the calendar, and this common part is a so-called ordinary calendar.

The calendar 1 of the present invention is characterized in that individual information 4 unique to an individual, a family, a company, or the like using the calendar is printed. As the individual information 4, for example, it is printed in the margin on November 1 that a sports day for a school where Hanameko Hanako will go to school is scheduled. Also, November 5 is the birthday of the eldest son Taro. Similarly, November 14 is the date of anniversary of marriage, and 19 is the day on which the voluntary insurance for automobiles expires. The memo column 3 contains, as one of the individual information 4, the telephone number of the non-life insurance company to which the continuation of the optional insurance is inquired. As the other individual information, a telephone or a name of the order destination for which the creation of the calendar is requested may be entered.

The illustrated example is for one month of the calendar. In such a state, individual information of each month is printed at a predetermined position of each month. As described above, since the information about each member of the family is described, it is possible to prevent the birthday from being forgotten or the timing of continuing the optional insurance from being missed.

FIG. 3 is a diagram showing a configuration of a printing system for printing the above-mentioned fixed-size printed matter. The printing system includes a voice response device 11 provided on a telephone for reception, a database 12, and a printing device 13. Customer has telephone 14
Thus, the voice response device 11 is connected via the exchange 20. The telephone 14 may be a personal computer connected to a communication line.

An identification code is assigned to each customer. As the identification code, it is desirable to use a number of digits so that it can be input from a normal telephone.However, when accessing by PC communication etc., it is also possible to use alphabets and kana other than numbers. It is possible.

The voice response device 11 includes the microcomputer system 1
10, an audio output device 111, a signal input device 112 for receiving an input signal such as a tone signal from a communication line, a memory 1
13, a hard disk 114, and a database 12 are incorporated. The microcomputer system 110 has a CP
U, ROM, RAM, IO port, etc. Then, according to the program installed on the hard disk 114, a message is sent from the audio output device 111 to the customer, and the signal input device 112 receives the input signal input by the customer from the push button of the telephone. In this embodiment, the program is installed on the hard disk 114. However, the program may be recorded on various recording media such as a ROM, a floppy disk, or a CD-ROM and read from these as appropriate.
Needless to say.

Other than the above, although the printing system of the present invention is not directly constituted, the customer side verbally transmits the individual information from the telephone 14 'to the telephone 15 such as a salesperson via the exchange 20'. May be transmitted, and the individual information may be transmitted in writing by the direct mail 16. These pieces of information are manually input to the database 12 from an input device 17 such as a computer by an operator or the like, and are accumulated.

FIG. 2 is an example conceptually showing individual information stored in the database 12. That is,
In the database 12, one recording area 18 is secured for one identification code, and this area 18 is divided into a large number of cells 18a, and individual information is stored in each cell 18a. In the illustrated example, the cell 18a1 is an identification code, the cell 18a2 is a name, the cell 18a3 is an address, the cell 1
8a4, 5 are family birthdays, cells 18a8, 9 are family XX anniversary, cell 18a10 is schedule, cell 18
In a11, individual information such as the renewal date of the optional insurance of the car can be described. In addition to these,
For example, relevant information such as a telephone number of an insurance agent required for continuing the voluntary insurance is also described. This database can be diverted by slightly modifying a database created by a store or the like as a customer management. In a normal case, individual information as shown in FIG. 2 is stored in advance in the database via the input device 17 by the telephone 14 ′ or the direct mail 16.

There are roughly two methods for storing individual information in the database 12. First
Is a method of deleting the previous individual information and newly writing the same when the individual information is corrected, and the second is a method of recording the individual information from the past to the present so that the history of the individual information remains.
For example, for constant information such as birthdays, there is no need to leave a history of correcting typos to a certain degree, but for data such as owned cars and purchased clothes,
From a customer management standpoint, it is desirable to have a history.

The printing device 13 is different from a normal printing machine and has a printing speed similar to that of a normal printing machine, but is similar in structure to a printer of a personal computer.
That is, the printing device 13 has the microcomputer system 1 inside.
30, a storage device 131, a memory 132, a hard disk 133, a monitor 134, an input device 135 including a keyboard, a printer 136, and the like. The microcomputer system 130 has substantially the same configuration as the microcomputer system 110 described above. Necessary OS and software are installed on the hard disk 133, and the microcomputer system 130 reads out the program from this, so that not only each page but also a different layout,
Different entries can be printed. The print contents are printed after being confirmed on the monitor 134 in advance.

FIG. 4 is a block diagram of the printing system of the present invention. The voice response device 11 includes a voice output device 11
1, signal input device 112, service selection means 115,
An input signal identification unit 116, a search unit 117, and a data update unit 118 are provided. Among these, the service selection unit 115, the input signal identification unit 116, the search unit 117, and the data update unit 118
1 is stored in the hard disk 114, and is stored in the memory 113 when the system is started up and executed.

The voice output device 111 sends a necessary message to the customer in accordance with a program. For example, when inquiring an identification code, a message such as "Please input an identification code" is sent.

The service selecting means 115 states that the customer can receive a plurality of services by the audio output device 111, and causes the customer to select one of the services. Customer has phone 1
When a signal such as an identification code is input from the push button 4, the signal input device 112 receives the signal and sends it to the input signal identification means 116. If the signal is an identification code, the input signal identification means 16 inputs the identification code to the database 12 via the search means 117 to extract the individual information of the customer.
If the signal is a signal of update data, the data update means 11
8 to update the individual information in the database 12.

Search data importing means 137 and editing means 13
8 is in the memory 132 of the printing device 13, and the search data capturing means 137 stores the individual information output from the database 12. The editing unit 138 assigns the individual information stored in the search data acquisition unit 137 to the printing surface. For example, if there is individual information indicating that the date of the month is the birthday of the eldest son, the process is performed so that it is printed in the margin of the column of the month and day of the calendar. In this editing, the individual information of the search data acquisition means 137 is stored in the storage device 1
31 is loaded as a search data file 131a,
The print style of the calendar is matched with the print head data file 131b in which the print style is described and edited.

FIG. 6 illustrates the individual information edited by the editing means 138. The editing data is in the form of a table. At the top of the table, the identification code and the date of November of the calendar are described, and each row contains one piece of individual information. Each piece of individual information includes the content of the anniversary, and the row and column in which the content is described. That is, 11
If the first day of the month is Hanako's athletic meet, 1 line, 6 columns: "Hanako athletic meet"; if November 5th is Taro's birthday, 2 lines, 3
Column: "Taro's birthday" and so on. Then, there is a memo column at the end of the table, and the fourth row, the eighth column: "Continuing contact for optional insurance is 03-XXXX-XXXX". In addition to the designation method of the ○ th line and the Xth column, a designation method over time, for example, a date may be designated.

FIG. 5 is a flowchart showing a procedure for printing a fixed-size printed matter according to the present invention. When the printing system starts, it waits for a telephone call from a customer (step 201).
When a call is received, the voice output device 111 inquires of a customer identification code (step 203). In response, the customer inputs his / her own identification code from the push button (step 205).

When the identification code is input, the identification code is input to the signal input device 112. The input signal identification means recognizes that the identification code is the identification code, and queries the database 12 via the search means 117 (step 207).
Retrieves the individual information corresponding to the identification code, inputs the individual information to the search data capturing means 137, and stores it.

Then, the audio output device 111 outputs, for example, “new registration of data is first, update is second, and deletion is three.
Press the number. ", An inquiry about information input is made (step 209). The customer responds by pressing one of the push buttons 1 to 3 (step 211).

If the new registration is selected, the date of birth,
The data of the database is created by asking questions about gender, family structure, family birthday, etc. in a predetermined order and style. When change or deletion is selected, an inquiry is made for a change item or an item to be deleted (step 213). For example, in the case of a change, "Please press number 1 for correction or addition of date of birth, number 2 for gender correction ..." And when the customer presses number 1,
"Please press number 1 if you were born in Meiji, number 2 if you were born in Taisho, number 3 if you were born in Showa". When the year is selected, enter the date continuously from the push button. And input. The process is repeated until answers to all the questions are obtained (step 215). When the process is completed, the updated individual information is temporarily stored in the search data acquisition means 137, and at the same time, the data in the database is updated (step 217).

Next, the audio output device 111 inquires of the customer whether to print a fixed form print (step 219). When printing is selected, the above data is sent to the editing means 138. The editing unit 138 assigns the received individual information to a predetermined date or a memo field of the calendar as shown in FIG. 6 (step 221).
Is output to the printer 136 and printed (step 223).
finish. If print was not selected, step 2
It ends directly from 19.

In the above-described data input, when correction and addition can be made only by characters, such as an address and a name, the characters are converted into numbers under a certain rule, so that the push of the telephone can be performed. It is also possible to input from a button.

[0028]

According to the present invention as described above,
In a fixed printed matter such as a calendar, individual information of a predetermined item can be printed at a predetermined position. In addition, if necessary, individual information in the database can be corrected, added, deleted, and the like, so that a situation such as a change in family structure or a move can be easily handled.

Further, since the important information for the user who uses the fixed form printed matter such as the calendar of the present invention can be reliably entered, there is little fear of missing the entry. Also, since the information is entered by printing, it is more beautiful than handwriting. Furthermore, various events and schedules can be remembered. In addition, if a company provides such a fixed-size printed matter to a customer as a part of customer service, the connection with the customer is strengthened, which leads to sales promotion.

[Brief description of the drawings]

FIG. 1 is a diagram showing a calendar on which individual information is printed as one embodiment of the present invention.

FIG. 2 is a diagram showing an accumulation state of individual information in a database.

FIG. 3 is a hardware configuration diagram of a printing system according to the present invention.

FIG. 4 is a block diagram of a printing system according to the present invention.

FIG. 5 is a flowchart illustrating a printing method by the printing system of the present invention.

FIG. 6 is a diagram showing a state in which individual information is edited.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Standard printed matter (calendar) 2 Date column 3 Memo column 4 Individual information 111 Voice output device 112 Signal input device 115 Service selection means 118 Data update means 12 Database 136 Printer 137 Search data import means 138 Editing means

Claims (4)

[Claims] 1. A fixed-form printed matter in which individual information for each customer is printed at a predetermined position in the fixed-form printed matter. 2. The method according to claim 1, wherein the fixed-form print is a calendar, and the predetermined position is a margin corresponding to a date column of the calendar.
2. A fixed-size printed matter on which individual information according to claim 1 is printed. 3. A voice output device for inquiring of an identification code identifying a customer in response to a call of the customer from a communication line, a signal input device for receiving an identification code inputted by the customer, and an identification code of each customer. A database storing customer-specific individual information corresponding to, and search data capturing means for receiving the identification code received by the signal input device, extracting and storing the individual information from the database,
Editing means for allocating the individual information fetched by the retrieval data fetching means to a predetermined position of the fixed form printed matter, and a printer for printing the fixed form printed matter in accordance with the style edited by the editing means; Printing system for printed standard printed matter. 4. A service selecting means for selecting one of a plurality of services including a printing service for fixed-form printed matter and a service for updating customer-specific individual information in response to a call of a customer from a communication line; 4. The printing system according to claim 3, further comprising data updating means for inquiring a customer about the update of the individual information and updating the individual information in the database.