JPH1021310A - Physical distribution system utilizing communication network - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it possible to correspond also to a claim and to redeliver a commodity in commodity purchase utilizing an interconnection network. SOLUTION: A user previously selects a commodity from an electronic commodity catalogue on an interconnection network, disconnects the connection by a switching key, and after checking a purchase condition, switches its connection to a member-only network to execute order, tracing or a claim. In the case of a claim (S40), the manual of the commodity is displayed (S43), a portion is selected (S45) and a claim corresponding to the portion is selected from items (S47). The record of the commodity is collated, the claim is rejected (S50) when it is invalid or a redelivery screen is displayed (S53) when the claim is valid. After checking a user, new order operation is repeated. A series of claim operation is additionally recorded in a physical distribution database.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a distribution system using a communication network such as the Internet, communication karaoke, and information distribution.

[0002]

2. Description of the Related Art The Internet is now widely used as an information network open to the world. On the other hand, member-based networks include PC-VAN and NIFTY, and various credit card nets are also a kind of trading-only network. In the case of product transactions using the Internet, there is no direct charge, so the procedure is duplicated. For example, when shopping for CD music, call the WAVE homepage and click on the CD ordering line to display a list of available CDs. I want to buy
When the check mark is put on the item D, the total amount is displayed, and then the home telephone number is input. A confirmation call will be received from WAVE at a later date, at which point the order will be confirmed for the first time, and then a CD will be delivered along with the bill. On the other hand, on a membership network, products are introduced through an electronic catalog, an application form of the application destination is displayed, and an order can be received. Once you receive your product, if you are dissatisfied or receive a defective product,
I had to call the complaint again.

[0003]

In the conventional order of WAVE or the like using the Internet, if a product is unsatisfactory or a defective product arrives, a new call is made to the complaint destination. However, in many cases, the complaint destination is busy, and it takes time and effort to accept the complaint. is there. According to the present invention, it is possible to make a complaint easily and easily by using the Internet information so that a user can freely purchase a product and receive a defective or incorrect product.

[0004]

According to the present invention, a communication terminal is connected to an open information network composed of a plurality of computers, personal computers and information processing devices which are standardized and connected to each other by a communication line. Receives product information from a specific information processing device via the information network, and displays the product information on the display device of the own station communication terminal. Next, by operating the switching key for switching the connection destination on the communication terminal side, the connection to the information network is terminated / disconnected, and the communication program included in the own station communication terminal communicates with the own station via the communication line. The terminal accesses an information database for which membership has been registered in advance. A predetermined product is selected based on the product information, an order is placed on the information database with certain conditions applied to the selected product, and then the communication between the own station communication terminal and the information database is disconnected by the communication program. The information database accesses the receiving / ordering management server in which the contract is registered in advance, and requests sales handling for the ordered selected product. From the receiving / ordering management server, a maker management server that provides product information on the information network is accessed to receive an order for the selected product. Manufacturer management server,
It accesses the logistics management server of the carrier and instructs to receive the selected product from the predetermined warehouse and deliver it to the designated location. After the selected merchandise is delivered to the designated place, if the predetermined condition is not satisfied for the delivered merchandise, the communication terminal is connected to the information database again. The difference between the current status of the delivered product and the certain condition is transmitted to claim the replacement of the product. In response to this claim, the information database requests the order / order management server to resend the selected item. When a defective or defective product arrives, it can be requested and exchanged easily, and even if the exchange is not permitted, it is easy to express an opinion or dissatisfaction with the product.

[0005]

BEST MODE FOR CARRYING OUT THE INVENTION

Embodiment 1 FIG. The present invention will be described below with reference to the drawings.
First, with reference to FIGS. 1, 2, 3, and 4, a description will be given of a configuration of an apparatus that implements a distribution system using a communication network according to the present invention. First, in FIG. 1, the overall configuration is such that a plurality of home communication karaoke terminals 1 as transmission sources are connected to an information database 17 of a data delivery source via communication lines 2. The communication karaoke terminals 1 are one form of communication terminals, and these communication karaoke terminals 1 can be connected to a personal computer communication network or the Internet 15 open to the world via the same communication line 2.

[0006] The communication line 2 includes public lines 14 such as NTT, DDI, and the second electric power line. These lines can be further connected to the Internet 15. Uploading is possible. A closed membership-based information database 17 can be connected to the communication line 2, and the information database 17 corresponds to the Kyocera Multimedia Corporation's X-net service provided in the home communication karaoke market. .

The information database 17 is connected to a center server 26 via a dedicated communication line such as ISDN.
The information database 17 is installed in each region, for example, in each prefecture, and the center server 26 is provided in one or two places. The center server 26 is also connected to a receiving / ordering management server 27 for managing physical distribution via a dedicated communication line ISDN or the like. The receiving / ordering management server 27 is connected to a maker server 28, a distribution management server 29, a billing management server 49, and the like via a dedicated communication line ISDN or the like.

In FIG. 3, an information database 17 includes a CPU 19 of a central processing unit, a customer database 22,
It comprises a service database 23 and a distribution database 24. Next, in FIG. 2, the center server 26 which manages the nationwide information database 17 is composed of a customer database 22 having a larger storable data amount and a center database 37 in which the distribution databases 24 divided by region are collected. Is done.

The distribution / reception / order management server 27 provided for each region reports customer data in that region from the center server 26, and the customer database 3
6 and a manufacturer database 38. The maker database 38 stores data of companies that manufacture and sell products for each jurisdiction. The maker server 28 provided for each region includes an inventory database 44 and a delivery database 45. The distribution management server 29 for delivery provided for each region stores a resource table 46 and a delivery database 48. Have. The resource table 46 stores human resources, vehicles, convenience stores for handling areas, and the like, and the delivery database 48 can create, add, and update delivery schedules.

Here, the company that manages the distribution management server 29 is Lawson, FamilyMart, 0
A contract is concluded in advance for convenience store with convenience stores such as 7-11 stores. Further, the billing management server 49 provided for each region is provided with a customer database 51 and a bill form 52. The customer database 51 includes, among the customer databases stored in the customer database 22 of the center server 26 and the customer database 36 of the receiving / order management server 27,
Only the customer data within the assigned area is limited and stored.

Next, FIG. 4 shows the configuration of the communication karaoke terminal 1 at the consumer's home.
OM main program 5, general-purpose program 6, dedicated program 7, work memory 8 for temporary storage, storage device 9 for storing music data, etc., CPU 1 of central processing unit
3, a karaoke reproducing circuit 50, a CRT 16 for monitoring the television 3, and a remote controller 4.
1, a microphone 42 and a speaker 18 are required, and a modem 4
Is connected to a communication line 2.

The communication karaoke terminal 1 is a kind of communication terminal, and is, for example, a commercially available home communication karaoke X-5.
The main program 5 stores a main menu and the like displayed immediately after the power is turned on. In the main menu, a menu for selecting whether to enter general-purpose personal computer communication or exclusive karaoke communication is prepared. Here, the name of the dedicated karaoke communication is karaoke, but it is a paid member-only data network that performs games, weather forecasts, travel information, news distribution, etc., mainly karaoke by data communication. is there.

The general-purpose program 6 includes software for connecting to domestic communication networks such as PC-VAN and NIFTY,
In addition, connection software (I
P) 10. Furthermore, the general-purpose program 6 includes software 11 for a distribution key, for example, an X key, which is the main component of the present invention. The X key is displayed as an icon on the screen, and when pressed, is a switching key for switching the connection destination of the communication terminal from the Internet to the information database 17.

The dedicated program 7 includes item software 12 for various services, an order program 35, a claim program 56, a tracking program, and the like. The item software 12 further includes, for example, karaoke, games, weather forecasts, travel information, news distribution, and the like. And execution software. The ordering program 35 is menu data for ordering products, and includes entry items such as a member number, a product number, a product name, a unit price, a quantity, a total amount, a consumption tax amount, a desired date and time of delivery, a delivery address, and the like. The complaint program 56 is for complaining or requesting a replacement of the product if the product received is unsatisfactory, doubtful, or defective.

The work memory 8 temporarily stores the data received from the modem 4 in real time, and also serves as a work area for the CPU 13. The storage device 9 is composed of a small hard disk, can store data in the work memory 8, and may be provided outside the communication karaoke terminal 1.

Referring again to FIG. 3, the configuration of mainly the external communication path and the information database 17 will be described in detail. An information database 17 that responds to the dedicated program 7 of the communication karaoke terminal 1 can be connected to the communication line 2.

The customer database 22 stores personal data declared to the provider of the information database 17 and the X-net when the customer purchases the communication karaoke terminal 1. The details include, for example, address, name, phone number,
Member number, credit card name, card number, bank name,
There are fixed fields such as account numbers. The distribution database 24 is provided with a manual column 30, an order column 31, and a condition column 32. The order column 31 has a list of orders for each customer, the condition column 32 has conditions relating to the order, and the manual column 30 has
Item specifications can be written and registered.

The service database 23 includes a karaoke database of music data, a game database, a weather forecast database, a travel information database, a news distribution database, and the like. Service database 23
Since new contents are required every day, the latest data 25 is appropriately replenished from the outside and updated by the CPU 19.

The operation of the present invention will be described with reference to FIGS. First, in the flowchart of FIG. 5, when the power of the communication karaoke terminal 1 is turned on, the flowchart starts. In step S1, the CPU 13 of the communication karaoke terminal 1 reads out the main menu from the main program 5 and displays a selection screen and a cursor on the CRT 16 of the television to select between general-purpose personal computer communication and dedicated karaoke communication. The user of the communication karaoke terminal 1 selects any one by moving the cursor.

In step S2, the CPU 13 determines whether the selection result is general-purpose personal computer communication or dedicated karaoke communication. If general-purpose personal computer communication is selected, the process proceeds to step S3, where the CPU 13 is guided by the connection software (IP) 10 to connect the communication karaoke terminal 1 via the communication line 2 using, for example, the standard protocol TCP / IP and the Internet. 15 (may be a domestic commercial network such as NIFTY).

Here, when connecting to the Internet 15,
By operating the remote controller 41 and moving the cursor 42, various electronic merchandise news and the homepage 20 can be pulled in and viewed on the CRT 16 of the television.
Electronic merchandise news includes, for example, WAs for CD disc sales.
VE, department store MITUKOSHI, and ski products. As shown in FIG. 4, the X icon 40 is always superimposed on the screen of the homepage 20 by the X key software 11.

In step S4, the user looks at the screen of the homepage 20 on the CRT 16 and enjoys shopping on the Internet, such as product definition. Thereafter, when a favorite catalog is designated by the cursor 42, the CPU 13 stores the catalog in the RAM 8 or the storage device 9.

In step S5, it is checked whether or not the X icon 40 serving as a switching key on the CRT 16 has been pressed by the cursor 42. If it is not pressed, the process returns to step S3, repeats steps S3 to S5, and traverses the homepage 20 to search for a desired product catalog. If the X icon 40 has been pressed in step S5, the process proceeds to step S6, in which the CPU 13 reads out the X key software 11 from the general-purpose program 6 and executes it.
In step S7, the modem 4 is disconnected from the communication line 2 by the X key software 11 (of course, the homepage 2
0, also disconnected from the Internet 15).

From step S8, the order program 35 of the communication karaoke terminal 1 starts immediately, and reads out the product catalog from the storage device 9 and displays it on the screen. In step S9, the CPU 13 displays a purchase application form and the like from the order program 35 on the CRT 16. This purchase application form includes items such as maker name, product number, product name, unit price, quantity, total amount, consumption tax, desired delivery date, delivery destination, approval / correction, etc. Enter the required items. Of the necessary items, the manufacturer name, product number, and the like are automatically copied from the catalog to the purchase application form, so that the user can save time and effort. Since these required items are fixed,
After inputting the minimum required, perform the confirmation operation. If there is a change, perform the entry operation. For shoes, skis, etc. with a high degree of interest, certain conditions are set at the time of order regarding size, color, shape, etc., and various conditions can be selectively written following these necessary items. .

In step S10, a final confirmation that a purchase is to be made using a purchase application form on the CRT 16 is input. When this final confirmation is made, the CPU 13 proceeds to step S1.
In step 1, the X key software 11 is activated, the modem 4 accesses the information database 17 via the communication line 2 or the like, and the communication karaoke terminal 1 is again connected to the member X net. And the CPU 1 of the information database 17
9 checks, for example, the address, name, telephone number, member number, credit card name, etc., based on the member number, whether or not the communication karaoke terminal 1 is registered in the customer database 22 (contractor).

In step S12, a menu for selecting whether to proceed to the service database 23 or the physical distribution database 24 is displayed on the screen of the CRT 16. In step S13, the CPU 19 of the information database 17
Goes to the physical distribution database 24, but checks whether or not it has been selected. If the process proceeds to the physical distribution database 24 but is not selected, the service database 23 has been selected, so the process proceeds to step S14 and the karaoke database and
A selection menu of a game database, a weather forecast database, a travel information database, a news distribution database, or the like is displayed, and a normal karaoke mode on the X net is set. If it is a dedicated karaoke communication from the beginning in step S2, the process goes to step S11.

If it is determined in step S13 that the physical distribution database 24 has been selected, the operation is related to shopping, and the process proceeds to step S15 according to A in the flowchart of FIG. 5 to A in FIG. Further, in step S15, CR
On the screen of T16, as shown in FIG.
A selection menu is displayed as to whether to proceed to the ordering operation, to proceed to the product tracking confirmation, or to proceed to the product claim in step S40. If the received product is not a complaint, the process proceeds to a product order step S16. In the case where there is no complaint, there is a tracking confirmation for tracking the stage of the ordered product in addition to the product order, but this is not important in the present application, and the description is omitted.

First, the ordering and receiving operations of a product will be described from step S16. In step S16, the communication karaoke terminal 1 sends the information to the information database 17 in step S9.
The purchase application form created in is sent and the order for the product is executed. At this time, the screen of the purchase application form is displayed on the communication karaoke terminal 1 and the conditions for the product are also displayed on this screen at the same time. In step S16, the details are reconfirmed and the order button is pressed. .

The user selects a product on the Internet using the communication karaoke terminal 1 and switches to the exclusive X-net of the membership system.
Place an order for the selected product. This purchase application form is written in the distribution database 24 together with the product conditions, and specifically, is written in the order list column 31 and the product condition column 32 for each customer. Upon completion of the order, in step S17,
The communication karaoke terminal 1 has a connection destination information database 17.
Disconnected from

The subsequent operations are invisible to the user of the communication karaoke terminal 1, and the information database 17 becomes the agent, and the operations at the physical distribution stage are executed. Step S
At 18, the information database 17 of each place transmits the above-mentioned purchase application together with the product conditions to the center server 26 which collectively manages the whole country. The center server 26 receives daily reports such as purchase application forms from the information databases 17 all over the country, and these are totaled.

Based on the totalized purchase application form, in step S19, the center server 26 receives the distribution
A copy of the purchase application form and the product conditions are sent to the order management server 27, and a request is made to sell the selected product. In step S20, the receiving / ordering management server 27 confirms from the purchase application form that the orderer is a member registered in the customer database 36, and secures charging after ordering. In step S21, the receiving / ordering management server 27 creates an order form for the maker server 28 based on the purchase application form and the product conditions. At this time, the receiving / ordering management server 27 searches the maker database 38 for the product described in the purchase application form and specifies the maker.

In step S22, the receiving / ordering management server 27 reports to the center server 26 and the information database 17 that the order form and the product condition have been created. In step S23, the center server 26 writes the creation of the order form and the product condition in the center database 37, and the information database 17 writes it in the distribution database 24.

The process proceeds from B in the flowchart in FIG. 6 to B in the flowchart in FIG. 7, and in step S25, the receiving / ordering management server 27 transmits the above-described order form and product conditions to the maker server 28. In step S26, the maker server 28 receives the order form and the product condition from the receiving / ordering management server 27, and
However, it is determined that the order has been received for the selected product.

When the order is confirmed, in step S27, the maker server 28 receives the product manual for the product.
The information is transmitted to the center server 26 via the order management server 27. This product manual describes the shape, color, structure, and the like of the product in more detail than the product catalog 20. Next, in step S28, the center server 26 transmits the product manual to the information database 17 to which the member who ordered the product belongs.

That is, the center server 26 that collectively manages the whole country determines, based on the collective logistics database 37, the information database 17 that has a member of, for example, Taro Yamada as a member, from a large number of information databases 17 specified by a region name. The product manual is transmitted to the determined information database 17. In step S29, the information database 17 stores the manual column 21 in the physical distribution database 24.
The product manual is stored in the storage device, and preparations for responding to complaints from the user of the communication karaoke terminal 1 are completed at any time.

At the same time, the maker server 28 searches the inventory database 44 to confirm that the product can be shipped. Next, in step S30, the maker server 28 transmits the delivery request form to the distribution management server 29 of the delivery company, and registers it in the delivery database 45. The delivery request form is a content for instructing to receive the product from a predetermined warehouse and deliver it to a designated place. The designated place corresponds to the delivery destination entered in the purchase application form by the orderer in step S9.

In step S31, the distribution management server 2
9 creates a delivery schedule based on the vehicle / human resources, the delivery destination, and the quantity according to the delivery request form, and registers the delivery schedule in the delivery database 48. Further, the distribution management server 29 transmits the delivery schedule to the maker server 28, the receiving / ordering management server 27, the center server 26, and the information database 17 via a predetermined communication line.

In step S32, the distribution management server 2
The vehicle of the ninth delivery person delivers the goods together with the delivery slip to the specified address, convenience store, or the like on the specified date. In step S33, after delivery to the designated destination, the delivery person receives the receipt stamp on the delivery slip, returns to the distribution management server 29, and sets a delivery completed flag in the delivery database 48.

The distribution management server 29 transmits the delivered flag to the maker server 28, the receiving / ordering management server 27, the center server 26, and the information database 17.

When the delivered flag is set in step S33, a bill is issued, but it is not a main part of the present invention.
Description is omitted. In step S15, when a complaint is selected from the merchandise order, the merchandise tracking, and the complaint displayed on the screen of FIG. 9, the process proceeds to step S40, and a complaint operation for the received merchandise in FIG. 6 is executed.

That is, in step S 40, when a complaint is selected, the communication karaoke terminal 1 sends a complaint signal to the information database 17 according to the complaint program 56. Then, the CPU 19 searches the logistics database 24 in response to the complaint signal, and first transmits the total data of the current month order related to the purchase to the accessing (connected) communication karaoke terminal 1, and step S41. Then, the total order screen of FIG. 10 is displayed.

This total screen is an initial screen relating to ordered products, and the main screen on the front shows the total number of ordered products of the current month: 10, the total amount of money: 25,000, and the telephone number of the complaint destination for the products. No .: 5555-1111 and the latest expiration date 96.5.5 for making a claim are displayed. At the bottom of the screen, a button for selecting details of order, tracking of goods, and other inquiries is displayed. When the button of the order details is selected by the cursor 42, the communication karaoke terminal 1 transmits a request signal of the order details to the information database 17 in the area.

The information database 17 responds by
A series of report (ordered product) information written in the previous step S23 is searched and read out from the distribution database 24 and sent to the communication karaoke terminal 1. In step S41,
The communication karaoke terminal 1 reads out the order list column 31 and displays the purchase statement for each month, as shown in FIG. By looking at the purchase statement, the user can easily understand exactly which product he / she wants to claim.

That is, at the top of the monthly purchase statement screen,
Order month: February 1996, number: 8, product price: 19,50
0 yen, consumption tax: 900 yen, shipping fee: 500 yen, total:
20,900 yen or the like is displayed. Further, the main screen on the front shows the date and time of 96.02.01 and the name of the store: WAVE for each product such as individual CD disks and shoes that have been purchased or ordered.
, Product number: 0011, product name: CD, and price: 1
000 etc. are displayed in a list format.

Here, from among the listed products, for example,
The description will be made on the assumption that the shoes received last week are different from the contents at the time of ordering. In step S42, the communication karaoke terminal 1 selects the c: shoes in the third row from the products in the list. Then, the communication karaoke terminal 1 transmits the c: shoes complaint signal to the information database 17.

The information database 17 answers the request,
A step S43 reads out the product manual from the manual column 30 in the physical distribution database 24 accumulated in the previous step S27 and transmits the product manual to the communication karaoke terminal 1. In step S44, a perspective view of the shoes is displayed on the screen of the communication karaoke terminal 1, and the product manual is a perspective view of the shoes of FIG.

In step S45, a part of the shoe, for example, a shoe lace, heel, shoe tip, sole leather, width or length of the size is selected with the cursor 42, and for example, a shoe lace is selected.
In step S46, shape items for the string are displayed. String-shaped claims include 1: too short, 2: too long, 3: too thin, 4: too thick, 5: worn out, etc. In step S47, display item number 1
Make a complaint by selecting any one of ~ 5. For example, if the selected item is 4: too thick, it is dissatisfied that the thickness is larger than the string specified at the time of ordering.

In step S48, since the purchase application form and the product condition in step S16 are stored in the product condition column 31 in the information database 17, the previous purchase application form and the product condition are determined and read out from the slip number. The thickness of the string specified at the time of ordering is compared with the selection of the present claim: too thick. In step S49, it is checked whether the complaint this time (four too thick) matches the string thickness specified at the time of ordering. If a fat item is specified at the time of ordering, and the item matches the complaint item (4: too thick), the process proceeds to step S50, where it is displayed that the complaint item is not satisfied, and the complaint is rejected. That is,
The screen displays "as ordered" and rejects the complaint. However, step S
At 51, if the user is not satisfied with this decision, the flow returns to step S44, and a reclaim is made by looking at the perspective view of the shoe.

By the way, in step S49, narrowing is specified at the time of ordering, and the complaint is satisfied because the complaint item (4: too thick) does not match the specification at the time of ordering.
Proceeding to step S52, a message such as "I received a complaint", "Send a replacement product, replace it with a defective product upon receipt", etc. are displayed on the screen. Notify the customer to return the defective product at the time of replacement (take it to the delivery office when receiving the replacement or return it to the delivery person).

In step S53, the information database 1
7 transmits a re-shipment screen to the communication karaoke terminal 1 to request a confirmation response, and
The information database 17 has received an order for shoes. Then, go to step S17,
The operation at the time of new order is repeated, and the replacement product will be delivered to the user at a later date, and the user can wait for the arrival of the replacement product at ease.

This series of claim operations is also recorded in addition to the distribution database 24 of the information database 17,
Further, it is also reported to the center server 26. Thus,
Even if you make purchases on the Internet, you will not have to worry about being picked up and can enjoy shopping freely. It should be noted that the claim matter may be the color of the string instead of the thickness of the string. For the desired color, the claim matter is 1: red, 2: blue, 3: yellow, 4: green, 5: black,
6: white, 7: different color of the yarn, number 1-7
Select and claim. For example, if the choice is 4: Green,
I was dissatisfied that the green string arrived even though the color specified at the time of order was red. In addition, even when a part of the shoe is damaged, the same processing can be performed.

Although the product has been described as shoes, it may be a music concert ticket, an airline ticket, a travel ticket, a translation request, a paid consultation, or the like. Depending on the handling target, the contents of the product manual correspond to those products. Product information is widely available on the homepage 20 of the world's Internet 15
, A wide range of shopping can be easily performed, and since the order is placed through the membership-based information database 17 already in a trusted relationship, both sellers and customers concerning individual purchases can have a sense of security.

If there is a defect in the received product, acceptance and processing of various complaints can be made directly through the information database 17 which has a business transaction through karaoke communication. Can be treated finely. According to the present invention, even if a product can be freely purchased using the Internet information and the received product is incomplete or incorrect,
Make claims easy.

[Brief description of the drawings]

FIG. 1 is an overall block diagram of a distribution device using a communication network according to a first embodiment of the present invention.

FIG. 2 is a detailed block diagram of the apparatus of FIG. 1 of the present invention.

FIG. 3 is a detailed block diagram of the information database side of FIG. 1 of the present invention.

FIG. 4 is a detailed block diagram of the communication karaoke terminal of FIG. 1 of the present invention.

FIG. 5 is a flowchart for explaining mainly the operation of a commodity search step of the distribution system using the communication network according to the first embodiment of the present invention;

FIG. 6 is a flowchart illustrating operations of a commodity order and a commodity claim of the physical distribution system using the communication network according to the first embodiment of the present invention.

FIG. 7 is a flowchart illustrating an operation of a product delivery instruction and a delivery process of the physical distribution system using the communication network according to the first embodiment of the present invention.

FIG. 8 is a perspective view of a complaint product of the physical distribution system using the communication network according to the first embodiment of the present invention.

FIG. 9 is a diagram showing a screen before the start of a claim according to the first embodiment of the present invention.

FIG. 10 is a diagram of a screen of the communication terminal during an initial operation according to the first embodiment of the present invention.

FIG. 11 is a diagram of a screen displaying order details of the communication terminal according to the first embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Communication karaoke terminal 2 Communication line 3 Television 4 Modem 5 Main program 6 General purpose program 7 Dedicated program 8 Work memory 9 Storage device 10 Connection software (IP) 11 X key software 12 Karaoke program 13, 19 CPU of central processing unit 14 Public Line 15 Internet 16 CRT 17 Information database 18 Speaker 20 Homepage 22, 36, 51 Customer database 23 Service database 24 Distribution database 26 Center server 27 Receiving / order management server 28 Maker server 29 Distribution management server 30 Product manual field 31 Order list field 32 Product condition column 35 Order program 37 Center database 38 Manufacturer database 40 X icon 41 Remote controller 42 Cursor 43 Microphone 44 Inventory database 45 Outgoing database 46 Resource table 48 Delivery database 49 Billing management server 56 Claim program

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Inventor Ichiro Aoki 2-7-4 Hirakawacho, Chiyoda-ku, Tokyo Inside Kyocera Multimedia Corporation

Claims (4)

[Claims] 1. A communication terminal is connected to an open information network including a plurality of computers, personal computers, and information processing devices that are standardized and connected to each other by a communication line, and the communication terminal connects to a specific information via the information network. The product information is received from the processing device and displayed on the display device of the communication terminal of the own station. Next, by operating a switching key for switching the connection destination on the communication terminal side, the connection with the information network is terminated.・ Disconnect and access the information database in which the own station communication terminal has previously registered as a member via a communication line by a communication program inherent in the own station communication terminal, select a predetermined product based on the product information, and select the selected product. To the information database with certain conditions, and then the communication program of the own station and the information data. Disconnect the communication between the over scan, received by the information database, and the advance contract registration and
Accessing the order management server, requesting sales handling of the ordered selected product, and accessing the maker management server that provides product information on the information network from the receiving / order management server, Receiving the order, the maker management server accesses the logistics management server of the carrier, instructs to deliver the selected product from a predetermined warehouse to a specified location, and the selected product is delivered to the specified location, and an order is placed. If the certain condition is not satisfied with respect to the delivery product, the communication terminal connects the communication terminal to the information database, and transmits a status of difference between the current status of the delivery product and the certain condition, and Claiming the exchange of goods, the information database responding to the claim, the receipt / order management server , Logistics system using communication net that was to be asked to re-dispatch the selected products. 2. The information database compares the certain condition with the received difference status for the difference status, and only when it is determined that the difference status is satisfied, the receiving / order management server notifies the receiving / order management server of the selection. 2. The distribution system using a communication network according to claim 1, wherein a request is made to resend the product. 3. An open first information network comprising a plurality of information processing apparatuses which are standardized and connected to each other by a communication line, and which is capable of arbitrarily connecting the information processing apparatuses, and only a subscriber who has made a subscription contract. A closed second information network connectable to the information processing apparatus, and a communication terminal including a connection switching unit for connecting to one of the first information network and the second information network; A logistics system using a communication network comprising: a user connecting the communication terminal to the first information network; Product information is selected, and the selected product information is used by the communication terminal in the second information network with respect to the product. After selecting the desired condition, the user places an order for the product, the second information network instructs delivery of the ordered product, and if the delivered product does not satisfy the desired condition, the user Reconnects the communication terminal to the second information network, transmits a point different from the desired condition for the delivered product, and establishes a communication network for requesting exchange of the delivered product. Logistics system used. 4. The second information network compares the situation of the delivered product with the desired condition with respect to the difference, and only when it is determined that the difference is established, 4. The physical distribution system using a communication network according to claim 3, wherein an instruction is given to resend the selected product.