JPH10187817A - Method for exchanging information on internet - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make information exchange active by advertising service or merchandise on a home page on an internet from an information exchange service company G in place of its provider and mediating a question from a general terminal and an answer from the provider. SOLUTION: The information exchange service company G receives merchandise information and the information of the destination to contact from the various industries and publishes only the merchandise information on its own home page on an internet 7. A terminal 1 of consumer gets specified merchandise information from here and transmits the question concerning the information of specified merchandise to the mail address of the company G. The G takes out the question and reports it to the provider of merchandise information, and the provider of merchandise information prepares the answer for the question and returns it to the G. The company G transmits this answer to the mail address of questioner and the terminal opens its own mail box on the internet and takes out the answer. Based on the information showing the destination to contact of provider for specified merchandise information provided from the company G through the similar procedure to the terminal, the consumer directly makes contact with the provider of merchandise information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for exchanging information on the Internet, and more particularly to a method for connecting a product provider and a general consumer via the Internet.

[0002]

2. Description of the Related Art In modern society, economic activity is continuous without interruption due to supply and demand in each field. For example, as enumerated below, if one desires to do so, the other has created a supplementary source to do so. In other words, for those who want to buy, those who want to sell, those who want to borrow, those who want to lend, those who want to deposit, those who want to deposit, those who want to teach,
For those who want to teach, for those who want to hear, for those who want to hear, for those who want to participate, for those who want to participate, for those who want to give, for those who want to receive, for those who want to be examined For those who give or want to be introduced, those who introduce
For those who are looking for, those who search for them, those who want to try, those who try, those who do not experience, those who want to experience, those who want a friend, and friend referrals There are people who want to watch, people who can watch, people who want to do it, and people who do it.

[0003] On the other hand, the Internet has spread,
Anyone can freely obtain various kinds of information from around the world on personal computers and communication terminals at home offices. Therefore, product sales companies set up a homepage on the Internet and widely publish their products and services as on-screen catalogs. Ordinary consumers use their own terminals to connect to the Internet, compare homepages, record favorite homepages, print and collect product catalogs. The company's website and its mail address on the Internet are posted on the sales company's website, and we expect inquiries from consumers' terminals who accessed the website.

[0004] However, once the consumer's terminal makes an inquiry to the sales company by e-mail once, on the seller's side, the customer caught anyway becomes a push-sale such as attacking until buying. A lot of sales e-mails arrived from the sales company in the terminal's mailbox, which became annoying.

[0005] Generally, even if a person in charge is attached to the toll-free number (0120) in order to receive an inquiry from a prospective customer, the cost is not effectively reduced. Advertising and messages are partly due to the unilateral promotion of the seller, and inquiries and orders are surprisingly few. Even if you respond individually to catalog requests, it takes time and effort, but it is often not accepted. Consumer prospects don't see the ad and place an order immediately, they want to hear a lot. However, when I make a phone call, I am asked for my address and phone number, which makes me bothersome.

[0006] In order to avoid the inconvenience, the terminal of the consumer merely looks at the homepage, and has an adverse effect that the consumer is interested in the product and does not want to make an inquiry, and the effect of opening the homepage on the Internet cannot be grasped. The problem has evolved. On the other hand, if you put an advertisement such as giving a puppy on a website on the Internet, you will receive many e-mails you want without knowing detailed inquiries and contents, and many e-mails will be sent before you reach a final conclusion. There was a tough job of having to respond. Thus,
There was a drawback that the email did not respond at all on the homepage, or was overwhelmed.

[0007]

[Problems to be Solved by the Invention] General consumers can access information on the Internet, tax consultation, traffic counseling consultation, outdoor sports consultation, golf start consultation, marriage consultation, marriage fight, consultation for jobs from their own terminal. It is the reality that there is certainly a desire to use consultation and the like to contribute to life. On the other hand, various academic societies and companies that provide services have demands to accept a variety of questions from customers without causing any burden on customers. An object of the present invention is to provide an information exchange method for advertising on a homepage on the Internet on behalf of a provider of a service or a product and mediating a question from a general terminal with a provider's answer.

[0008]

According to the present invention, a homepage is established on the Internet for standardized communication, and a host device such as Goto Information Exchange Service Company, which has set a mail address, can be connected to a plurality of consumer terminals. And use it to exchange information. Goto Information Exchange Service Company accepts product information and contact information from various industries and posts only the product information on its own homepage on the Internet. Obtaining information, this terminal switches from the homepage screen to the e-mail screen, and this terminal sends a question about the specific product information to the mail address of Goto Information Exchange Service Company,
A step of disconnecting the terminal from the Internet, a step in which the Goto Information Exchange Service Company opens its own mailbox, retrieves the question, and notifies the provider of the product information of the question, and the provider of the product information responds to the question. Creating an answer and returning it to Goto Information Exchange Service,
A step in which the Goto Information Exchange Service Company sends the answer to the e-mail address of the questioner; a step in which the terminal opens its own mailbox on the Internet to retrieve the answer received from the Goto Information Exchange Service Company; Sending a request for the contact information about the provider of the specific product information to the mail address of the exchange service company, and the Goto information exchange service company sending the contact information to the request source. Transmitting to the e-mail address of the terminal, the terminal opening its own mailbox on the Internet and extracting the contact information received from Goto Information Exchange Service Company, and based on the contact information, A step in which the consumer directly contacts the provider of the product information.

[0009]

BEST MODE FOR CARRYING OUT THE INVENTION

Embodiment 1 of the Invention Hereinafter, Embodiment 1 of the present invention will be described with reference to the drawings. In FIG. 3, a home or office terminal 1 is connected to one side of a communication line 2, and a general provider 6 or a host apparatus 3 of a provider operated by, for example, Goto Information Exchange Service Company G is connected to the other side. . There are many terminals 1 according to the number of consumers, and
TT, KDD, ATT, etc. and the world's Internet 7
Can be connected to The consumer of the terminal 1 is the Internet 7
As a member of, it has a unique email address all over the world.

[0010] The Goto Information Exchange Service Company G receives an information exchange request from various industries 8, distributes this information on the Internet 7 for a fee, and responds to this information from the consumer terminal 1 that has seen it. Business by e-mail. Goto Information Exchange Service Company G can receive information such as catalogs from various industries 8 via the Internet 7. However, a request for information exchange has been made in advance in writing, and a billing arrangement has been made. Further, the various industries 8 are not concerned with the configuration of the Internet 7 in terms of communication, and can also pass information such as catalogs to the Goto Information Exchange Service Company G as mail or printed matter. In FIG. 3, for the sake of explanation, it is displayed at a position corresponding to the host device 3. One of the above-mentioned "supplements to do so" corresponds to the consumer here, and the other "supplementary source to do so" corresponds to "information providers in various industries".

FIG. 4 shows a detailed configuration of the host device 3.
The host device 3 includes a modem 12, a CPU 11, a provider information file 18, a catalog file 10, and a response file 5.
, A display unit 15, a key 16, and a printer 17. The catalog file 10, the information file 18, and the response file 5 are configured from a hard disk or the like of a magnetic storage device, and the catalog file 10 has a recording configuration shown in Table 1.

Next, a catalog file 10 is integrated data of catalogs received by Goto Information Exchange Service Company G from various industries. As shown in FIG. 2, the catalog file 10 includes an electronic catalog 20, and a large number of various types of jobs are collected. FIG. 2 shows one catalog 20 of Survival Shokai on an enlarged scale for explanation.

The catalog 20 is obtained by inputting a printed matter with a scanner or the like, and includes a colored photograph of a product, an explanatory diagram, a price, a size, etc., a catalog number 19, a provider's name and a company name, and a detailed description of the product and service. ing. However, the catalog 20 does not intentionally include the address, telephone number, fax number, home address and mail address on the Internet 7 of the contact information of the provider.

On the other hand, as shown in Table 1, the provider management information file 18 shown in FIG. 4 includes a product category, a catalog number 19, a provider's name and company name, a contact address, a telephone number, a fax number, and the Internet. All items necessary for access, such as the home address and e-mail address on 7, are described.

Table 1 Product Category Catalog Number Name Company Name: Provider Contact Information Evacuation Set 1118 Survival Firm 3333-3333 1112 Risk Firm 6666-6666 1113 Disaster Prevention Association Car loan 1122 JA Tora 1111-1111 1123 Mitsumi Auto ・ ・ ・ ・ ・ ・ Renovation of house 12221 Marunaka Home 12232 Western building ・ ・ ・ ・ ・ ・ Baby sitter 13331 Daycare center Maria 14444 Relief mother ・ ・ ・ ・ ・ ・ CD music 15555 MUSIC1 15556 Metal Ya ・ ・ ・ Tea ceremony classroom 16661 Muromachi 16662 Imperial Villa ・ ・ ・ ・ ・ ・ Pet 17771 Pet dog one 17772 Nyago ・ ・ ・ ・ ・ ・ Mental consultation 18881 Heart journey 18882 Heal ・ ・ ・ ・ ・ ・ Marriage consultation 19991 2 love 19992 Forever ... Job guide 20001 change jobs Yamada 20002 vocation food ... ... antique judgment 21001's frankly 21002 dig treasure ... ... canoe classroom 22001 canoe mountain 22002 Tone ... ...

The response file 5 shown in FIG. 4 includes a catalog number, an e-mail address, a question by e-mail received from the consumer terminal 1, a response from the product provider, a description of the product, etc. Recorded as 2.

Table 2 Catalog Number Email Address Question Content Q Answer A Agreement Flag F 1118 ab @ cttt. jp size? 10L 1 1234 zx @ ir. com speed? 90K 0 ············ 1

The operation of the present invention will be described with reference to the flowchart of FIG. The flow starts when the Internet program is loaded on the personal computer or the terminal 1 of the Internet television. First, in step S1, FIGS.
Terminal 1 is connected to the associated provider 6 or the host device 3 of the Goto Information Exchange Service Company G (if it is a provider) via the communication network 2 and proceeds to e-mail on the Internet 7 in step S2. Or go to the homepage.

For example, if it is assumed that the user (consumer) of the terminal 1 is searching for the survival product shown in FIGS.
To reach the homepage of Goto Information Exchange Service Company G from a general navigator or browser. On the homepage of this Goto Information Exchange Service Company G, first, in step S4, the CPU 11 reads out the product category column of the information list of Table 1 from the information file 18 and transmits it via the Internet. A list is displayed.

When, for example, an evacuation set (sales company) is selected from the product category list, a list of companies in which the evacuation set is sold in Table 1 is displayed on the screen 4 of the terminal 1, and a survival company, a risk company, a disaster prevention association, and the like are displayed. Is done. For example, when a specific survival firm is selected from the list in the company column, step S
In 5, the catalog photograph of the evacuation set product of FIG. 2 is displayed on the screen 4 of the terminal 1 as shown in FIG.

In the actual operation, the terminal 1, the Internet 7 and the host device 3 are linked, but the description of this linked operation will be omitted. When the consumer (operator) of the terminal 1 finds a survival product to buy, the screen data is stored in its own disk or the like in step S6 and printed on the printer (the disk or the printer of the terminal 1 is omitted in the figure). Do).

The consumer of the terminal 1 wants to ask various questions about the price, size, color and the like of the survival product. In step S7, the customer immediately asks the question immediately, or slowly looks at the product catalog just printed. Depending on whether you ask a question later or not, the destination branches. When asking a question later, the terminal 1 is disconnected from the homepage or the Internet, and the process ends temporarily. However, when asking a question immediately, the process returns to step S2.

In step S2, the process proceeds to the e-mail in step S8 in order to ask the Goto Information Exchange Service Company G about the product catalog or to see the answers to the previously asked questions. In step S9, an e-mail is sent to ask a question or retrieve an answer. When asking a question, the process proceeds to step S10, and the consumer of the terminal 1 sends an e-mail of a question about the viable product to the e-mail address of Goto Information Exchange Service Company G.

In order to transmit the mail of the question, it is necessary to describe the mail address of the consumer terminal 1 on the Internet. Therefore, the question and the consumer are included in the response file 5 of Goto Information Exchange Service Company G. The mail address of the terminal 1 is recorded as shown in Table 2. For example, for the 10-point disaster prevention set with the number 1118, the mail address is ab @ c
tt. jp consumer terminal 1 is the size of the product? Is inquiring. When the question is transmitted, the question operation of the consumer terminal 1 ends.

If the answer is to be retrieved by e-mail, the process proceeds to step S11, and the consumer of the terminal 1 displays the answer from the Goto Information Exchange Service Company G on the screen 4 of the terminal 1, and stores this screen data on its own disk. Store and print on printer. In the customer file 5, ab @ cttt. jp questions, size? Received a response of 10L (liter). The consumer of the terminal 1 sees the answer and the explanation, and in step S12, the destination to proceed to is branched depending on whether or not the content of the survival product is satisfactory.

If convinced, the process proceeds to step S13, and the consumer of the terminal 1 sends an e-mail for inquiring about the address, name, telephone number, fax number, address and mail address of the homepage on the Internet of the seller of the survival product. Send it to the e-mail address of Goto Information Exchange Service Company G. Then, the CPU 11 of the host device 3 executes ab @ cttt. Set F = 1 at the position of the agreement flag of jp. In step S12, if the user is not satisfied, the process proceeds to step S14, and the destination to which the question is asked is branched.

When asking a question again, return to step S10,
The consumer of the terminal 1 sends the mail of the question to the mail address of Goto Information Exchange Service Company G as in the previous case. If the question is not repeated, the consumer of the terminal 1 disconnects the terminal 1 from the homepage or the Internet 7 without paying any more attention to the survival product, and the process ends.

The consumer inquires about the survival product to Goto Information Exchange Service Company G. Since the mail address of the terminal 1 of the consumer is not notified to the seller 8,
You can ask questions by e-mail until you are satisfied with the product.
It is possible to continue asking the question to the Goto Information Exchange Service Company G without being inconvenienced by the sales company 8 due to sales rush.

Next, the subsequent operation indicated by the broken line from step S10 and step S14 is the flow of the host device (server computer) 3 of Goto Information Exchange Service Company G. In step S20, an employee of the Goto Information Exchange Service Company G checks the mailbox every day to see if there is any question about survival products. If there is an e-mail for a question from the consumer, the e-mail is read out to the display device 15, printed out by the printer 17, and sent to the seller 8 except for the e-mail address of the inquirer.

This contact may be made by mail, or by electronic mail on the Internet between the Goto Information Exchange Service Company G and the distributor 8. Seller 8
The answer to the question is returned to Goto Information Exchange Service Company G by mail or e-mail. In step S22, the Goto information exchange service company G receives the answer. In step S23, the employee of the Goto information exchange service company G sends the answer to the e-mail address ab @ cttt. By operating the key 16 and the mouse on the jp, the data is transmitted on the Internet 7.

In step S11, the answerer (consumer) receives this answer by e-mail on the Internet and opens it. In step S25, the employee of Goto Information Exchange Service Company G confirms in step S14 that the consumer of the terminal 1 is satisfied with the survival product and inquires of the address and the like of the seller 8 in the table in the response file 5. Flag 1 of 2
Then, the name of the consumer and the mail address of the terminal 1 are notified to the seller 8.

This may be mail or an electronic mail on the Internet between the Goto Information Exchange Service Company G and the distributor 8. In step S26, the Goto information exchange service company G notifies the consumer of the name of the seller 8 and the address and mail address of the homepage from the information file 18 of Table 1 in FIG. Goto Information Exchange Service Company G
Of the questioner (consumer) ab @ cttt. By operating the key 16 and the mouse on the jp, the data is transmitted on the Internet 7.

In step S27, the distributor 8 and the terminal 1
Since the name of the consumer, the address of the homepage and the e-mail address are mutually notified by the Goto Information Exchange Service Company G, without the Goto Information Exchange Service Company G, the seller 8 and the consumer can see FIG. Negotiate direct sales as shown in The negotiation shown in FIG. 6 may be performed by telephone, fax, face-to-face, or by e-mail on the Internet.

In the present invention, since the questionnaire of the transmitted e-mail is in the mailbox of the Goto Information Exchange Service Company G and is not notified to the seller 8, the name and telephone number of the requester are kept secret. You. Since the seller 8 cannot make a noisy inquiry such as sales by telephone to the consumer, the consumer can freely ask a question.

For the distributor 8, the request for the catalog can be simplified and saved by simply sending the request to the Goto Information Exchange Service Company G at one place. Goto Information Exchange Service Company G charges the seller by cooperating in solving the problem of the consumer, and the seller entrusts the place of the advertisement and expands the advertisement.
Customers can ask any question on the Internet without having to worry about the hassle of email and phone calls for sales.

[Brief description of the drawings]

FIG. 1 is an overall flowchart showing the operation of an information exchange method on the Internet according to the present invention.

FIG. 2 is a diagram showing a catalog file used in the information exchange method on the Internet according to the present invention.

FIG. 3 is an overall block diagram illustrating the concept of an information exchange method on the Internet according to the present invention.

FIG. 4 is an overall block diagram for implementing an information exchange method on the Internet according to the present invention.

FIG. 5 is a diagram showing a display example of a terminal in the information exchange method on the Internet according to the present invention.

FIG. 6 is a diagram showing the concept of the result of the information exchange method on the Internet according to the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Communication terminal 2 Communication line 3 Host device 4 Screen 5 Response file 5 6 Provider 7 Internet 8 Distributor 10 Catalog file 11 CPU 12 Modem 15 Display part 16 Key 17 Printer 18 Information file 19 Catalog number 20 Catalog

Claims (1)

[Claims] 1. A method of exchanging information by establishing a homepage on the Internet for standardized communication and connecting a communication host device with a set mail address to a plurality of consumer terminals, Accepts product information and contact information from various industries, and posts only the product information on its own homepage on the Internet.The consumer's terminal accesses this homepage, obtains specific product information, A step in which the terminal switches from a homepage screen to an e-mail screen; a step in which the terminal transmits a question about the specific product information to the mail address of the host apparatus, and a step in which the terminal is disconnected from the Internet; Opens his own mailbox, retrieves the question, and provides the product information provider with the Notifying the question, the product information provider preparing an answer to the question and returning the answer to the host device, the host device transmitting the answer to the e-mail address of the questioner, Opening its own mailbox on the Internet and retrieving the answer received from the host device, the terminal sends the contact information on the specific product information provider to the mail address of the host device. Transmitting the request form to be requested; transmitting the contact information to the mail address of the requesting terminal by the host device; and the terminal opening its own mailbox on the Internet and receiving from the host device. Extracting the information of the contact information, and the consumer of the terminal communicates with the provider of the product information based on the information of the contact information. Method for exchanging information on the Internet consisting of the contact contacting stage.