JPH10173655A - Fault information notifying system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To recognize fault information of a device being a management object without delay, even if a maintenance man is not required to be resident in a maintenance terminal belonging to a network management system. SOLUTION: A management object device 1 in which a fault occurs transmits fault information 50 through a network, and the fault information collection part 21 of the network management system 2 receives and collects fault information 50. A fault information investigation part 21 investigates whether or not fault information 50 has been previously registered in a fault information registration part 25. When it has been registered, it obtains an electronic mail address corresponding to fault information 50 from an electric mail transmission destination registration part 26 and outputs fault information 50 and the electronic mail address. An electronic mail transmission part 23 receives fault information 50 and the electronic mail address, converts the fault information 50 into a data system for transmitting it by an electronic mail and informs the electronic mail address of it by the electronic mail. A terminal equipment for maintenance person receives fault information 50 informed by the electronic mail.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a failure information notification system, and more particularly to a failure information notification system for notifying failure information transmitted by a device to be managed connected to a network to a terminal for maintenance personnel by e-mail.

[0002]

2. Description of the Related Art Conventionally, this type of fault information notification system is used for confirming fault information transmitted from a terminal device such as a personal computer or a workstation connected to a network or a device to be managed such as a packet switch. .

[0003] Referring to FIG. 4 which is a block diagram of the conventional fault information notification system, the conventional fault information notification system is as follows.
When a failure occurs in the managed device 1 connected to the network, the failed managed device 1 transmits information of the failure to the network management system 4 via the network, and the network management system 4
The failure information collection unit 41 in the network collects and stores the failure information 50, and the output control unit 42 in the network management system 4 transmits the stored failure information 50 to the display 44 and the display 44 attached to the network management system 4. Output to the printer 43 and the like. Then, the maintenance person of the network management system 4 confirms the managed device 1 in which the failure has occurred and the content of the failure based on the failure information 50 output to the display 44, the printer 43, and the like.

[0004]

In the above-described conventional fault information notification system, the fault information transmitted from the device to be managed is output to a display or a printer attached to the network management system. The fault information output to the display, printer, etc. is used to confirm the failed device to be managed and the content of the failure, so the failure information that occurred in the managed device connected to the network can be confirmed without delay. In order to do so, there is a problem that a maintainer of the network management system needs to be resident at a maintenance terminal such as a display or a printer attached to the network management system.

[0005] An object of the present invention is to eliminate such a conventional drawback, so that a maintenance person of a network management system can be connected to a network without having to reside at a maintenance terminal attached to the network management system. It is an object of the present invention to provide a failure information notification method capable of confirming failure information generated in a managed device without delay.

[0006]

According to the fault information notification method of the present invention, when a fault occurs in a managed device connected to a network, the managed device manages the network via the network. The network management system notifies the maintenance terminal device of the trouble information transmitted to the terminal device for the maintenance person by e-mail.

[0007] Further, according to the fault information notification method of the present invention, a plurality of managed devices which are connected to the network and transmit the fault information via the network when a fault occurs, and A network management system for receiving the fault information transmitted from the managed device in which the fault has occurred via the network and notifying the fault information by email when the fault information is fault information to be notified by email And a plurality of terminal devices for maintenance personnel that receive the failure information notified by the e-mail from the network management system.

[0008] Further, the network management system of the failure information notifying method of the present invention receives the failure information transmitted from the managed device in which the failure has occurred via the network and collects the failure information. And a fault that checks the fault information collected by the fault information collecting unit and outputs the fault information and an email address of a notification destination of the fault information when the fault information is fault information to be notified by e-mail. An information selection unit that receives the trouble information and the e-mail address, converts the received trouble information into a data format for transmission by e-mail, and notifies the e-mail address of the converted trouble information by e-mail. And an e-mail transmission unit.

Further, the fault information selecting unit of the fault information notifying method of the present invention includes:
An e-mail transmission destination registration unit that pre-registers an e-mail address indicating a notification destination when notifying the trouble information registered in the trouble information registration unit by the e-mail, and the trouble information collection unit collects the trouble information. It is checked whether or not the failure information is registered in the failure information registration unit. When the failure information is registered, an e-mail address corresponding to the failure information is obtained from the e-mail transmission destination registration unit. And a failure information investigation unit for outputting the e-mail address.

[0010]

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of a failure information notification system according to the present invention.

In this embodiment shown in FIG. 1, a plurality of managed devices 1 (terminal devices such as personal computers and workstations and packet switching equipment) which are connected to a network and transmit fault information 50 via the network when a fault occurs. Etc.) and the failure information 50 transmitted via the network from the failed managed device 1 among the plurality of managed devices 1, and this failure information 50 is the failure information 50 to be notified by e-mail. Network management system 2 for notifying the failure information 50 by e-mail
And a plurality of terminal devices 3 for maintenance personnel that receive the failure information 50 notified by e-mail from the network management system 2.

The network management system 2 includes a failure information collection unit 21 that receives failure information 50 transmitted from the failed managed device 1 via the network and collects the failure information 50, and a failure information collection unit 21. The failure information selector 50 checks the collected failure information 50 and outputs the failure information 50 and the e-mail address of the notification destination of the failure information 50 when the failure information 50 is the failure information 50 to be notified by e-mail. An e-mail transmitting unit that receives the failure information 50 and the e-mail address, converts the received failure information 50 into a data format for transmission by e-mail, and notifies the e-mail address of the converted failure information 50 by e-mail. 23.

The fault information selecting section 22 stores a fault information registering section 25 for registering the fault information 50 to be notified by e-mail of the fault information 50 in advance and a fault information 50 registered in the fault information registering section 25. An e-mail transmission destination registration unit 26 that pre-registers an e-mail address indicating a notification destination when notifying by e-mail, and whether the failure information 50 collected by the failure information collection unit 21 is registered in the failure information registration unit 25 Investigating whether or not the failure information 50 is registered, an e-mail address corresponding to the failure information 50 is obtained from the e-mail transmission destination registration unit 26, and the failure information 50 and the e-mail address are output. And a unit 24.

Next, the operation of the failure information notification system according to the present embodiment will be described in detail with reference to FIGS.

FIG. 2 is a diagram showing an example of the data structure of the fault information 50. The fault information 50 is stored in a network management system 2 such as a terminal device (PC, workstation, etc.) or a packet switch connected to the network.
The number of the managed device 1 assigned to each of the managed devices 1 managed according to the above, the content of the fault that has occurred in the managed device 1 corresponding to the managed device 1 number, and the importance 53 of the fault It is configured.

FIG. 3 is a diagram showing an example of the data structure of the fault information registration unit 25. This data structure is composed of a managed device 1 number assigned to each of the managed devices 1 managed by the network management system in advance. For each managed device 1 number, a failure content 52 (for example, a hardware board in the device) included in the failure information 50 to be e-mailed out of the failure information 50 transmitted by the managed device 1 corresponding to this number. It is composed of a package power-off indicating power-off, abnormal initialization of the device, etc.) and a level (for example, level 1, level 2, level 3) indicating the importance 53 of the failure content 52.

In FIG. 1, for each managed device 1 connected to the network and managed by the network management system 2 in advance, as shown in FIG. Data relating to the failure information 50 to be mailed is registered in the failure information registration unit 25. In addition, an e-mail address indicating a notification destination when notifying the failure information 50 by e-mail is registered in the e-mail transmission destination registration unit 26 in advance in association with the management target device number 51 illustrated in FIG.

When a failure occurs in a certain managed device 1 among a plurality of managed devices 1 connected to the network, the failed managed device 1 is shown in FIG. 2 via the network. The failure information 50 is transmitted, and the failure information collection unit 21 of the network management system 2 receives the failure information 50 via the network and collects the failure information 50.

The failure information investigation unit 24 includes the failure information collection unit 2
Whether the failure information 50 having the management target device number 51, the failure content 52, and the importance 53, which is received and collected by the device 1 via the network, is registered in advance in the failure information registration unit 25 as shown in FIG. When the failure information 50 is registered, an e-mail address corresponding to the management target device number 51 included in the failure information 50 is obtained from the e-mail transmission destination registration unit 26. And this e-mail address.

The e-mail transmitting unit 23 receives the trouble information 50 and the e-mail address output from the trouble information investigating unit 24, converts the received trouble information 50 into a data format for transmitting by e-mail, Converted fault information 50
Is notified by e-mail to the e-mail address received from the failure information investigation unit 24.

The terminal device 3 for maintenance personnel among the plurality of terminal devices 3 for maintenance personnel corresponding to the e-mail address to which the e-mail transmission unit 23 has notified the e-mail is sent from the e-mail transmission unit 23 of the network management system 2. Upon receiving the failure information 50 notified by the e-mail, the maintenance person of the network management system 2 uses the maintenance terminal 3 that receives the failure information 50 instead of the maintenance terminal attached to the network management system 2. Check 50.

[0023]

As described above, according to the failure information notification method of the present invention, when a failure occurs in a managed device connected to a network, the managed device transmits the failure to the network management system via the network. Since the network management system notifies the maintenance terminal device of the trouble information by e-mail,
The maintenance person of the network management system can check the failure information by using the maintenance terminal device that receives the failure information instead of the maintenance terminal attached to the network management system. Even if it does not need to be resident at the maintenance terminal attached to the network management system, it is possible to check the failure information generated in the management target device connected to the network without delay.

[Brief description of the drawings]

FIG. 1 is a block diagram showing one embodiment of a failure information notification system according to the present invention.

FIG. 2 is a diagram illustrating an example of a data structure of fault information.

FIG. 3 is a diagram illustrating an example of a data structure of a failure information registration unit.

FIG. 4 is a block diagram of a conventional failure information notification method.

[Explanation of symbols]

 1, 11-1n managed device 2 network management system 3, 31-3n terminal device for maintenance personnel 4 network management system 21 failure information collection unit 22 failure information selection unit 23 e-mail transmission unit 24 failure information investigation unit 25 failure information registration Unit 26 e-mail destination registration unit 41 failure information collection unit 42 output control unit 43 printer 44 display 50 failure information 51 managed device number 52 failure content 53 importance

Claims (4)

[Claims] When a failure occurs in a managed device connected to a network, the network management system transmits failure information transmitted from the managed device to the network management system that manages the network via the network. A failure information notification method, wherein notification is made to a terminal device for maintenance personnel by e-mail. 2. A plurality of managed devices connected to the network and transmitting the fault information via the network when a fault occurs, and a managed device having the fault among the plurality of managed devices. A network management system that receives the fault information transmitted from the network via the network and notifies the fault information by email when the fault information is fault information to be notified by email; and The fault information notification method according to claim 1, further comprising: a plurality of terminal devices for maintenance personnel receiving the fault information notified by e-mail. 3. A failure information collection unit that receives the failure information transmitted from the managed device in which the failure has occurred via the network and collects the failure information, wherein the failure information collection unit includes: A failure information selecting unit for examining the collected failure information and outputting the failure information and an e-mail address of a notification destination of the failure information when the failure information is the failure information to be notified by e-mail; And an e-mail transmitting unit that receives the e-mail address and converts the received trouble information into a data format for transmission by e-mail, and notifies the e-mail address of the converted trouble information to the e-mail address. The failure information notification method according to claim 1 or 2, wherein the failure information notification method is provided. 4. The failure information selection section registers failure information to be notified by the e-mail of the failure information in advance, and the failure information registered in the failure information registration section. An e-mail transmission destination registration unit that pre-registers an e-mail address indicating a notification destination when notifying by the e-mail, and whether the failure information collected by the failure information collection unit is registered in the failure information registration unit A failure information investigation unit that obtains an e-mail address corresponding to the failure information from the e-mail transmission destination registration unit and outputs the failure information and the e-mail address when the failure information is registered; The fault information notification system according to claim 3, comprising: