JPH10154159A - Name retrieval device and program storage medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To quickly retrieve the desired data from the name that is heard by an operator by managing the bowel names stored in a name file and retrieving a bowel name which is equal or similar to the bowel name that is obtained by converting an input name out of those bowel names. SOLUTION: When an operator confirms the name of a customer by telephone, etc., and uses this name to retrieve the customer data on a customer file, the operator inputs his heard name via an input/output device 2. Thus, an input/output control means 10 carries out the interface processing to the device 2, and a conversion means 13 converts the input name into a bowel name. On the other hand, a name file 11 manages the name and its attribute information and a management means 12 manages the bowel names stored in the file 11. Then a retrieval means 14 undergoes the conversion processing via the means 13 and retrieves a bowel name which is equal or similar to the bowel name that is converted by the means 13 out of those bowel names which are managed by the means 12.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a name retrieving apparatus for retrieving a pronunciation name similar to an input name from names managed by a name file, and a program storage medium for storing a program for realizing the name. About.

2. Description of the Related Art In a field such as a service industry, a file is searched for using a name heard by an operator as search data. In such a case, it is necessary to construct a configuration that allows quick retrieval of desired data.

[0003]

2. Description of the Related Art A conventional search device employs a configuration in which a character string of data is evaluated to search for data matching input data from data managed by a file to be searched.

That is, in a conventional search apparatus, a character string of input data is compared with a character string of data managed by a file to be searched, so that the data managed by the file to be searched is It is configured to search for data that matches the input data.

[0005]

In the case where a system in which an operator confirms the name of a customer by telephone or the like and searches for customer data in a customer file by using the name, a conventional keyboard is required. By comparing the character string of the customer's name received by the operator and the character string of the customer's name managed in the customer file, the operator's By searching for a name that matches the name, the customer data indicated by the name heard by the operator is searched.

However, when confirming a name by telephone or the like, it may be difficult to hear the name. from now on,
According to the prior art, there is a problem that a search must be repeated many times by searching for incorrect customer data.

For example, if "Hayakawa" is mistakenly heard as "Hamakawa", the necessary customer data of "Hayakawa" is not retrieved, but the wrong customer data of "Hamakawa" is retrieved. However, there is a problem that the user has to listen to the name again and repeat the search.

The present invention has been made in view of the above circumstances, and provides a new name search device for searching a pronunciation name similar to an input name from names managed by a name file. It is an object of the present invention to provide a new program storage medium in which a program to be realized is stored.

[0009]

FIG. 1 shows the principle configuration of the present invention. In the figure, 1 is a name search device of the present invention, and 2 is an input / output device provided in the name search device 1.

The name search device 1 includes an input / output control unit 10
, Name file 11, management means 12, conversion means 1
3, a search unit 14, a specifying unit 15, a second search unit 16, and an output unit 17.

The input / output control means 10 includes the input / output device 2
Execute the interface processing between The name file 11 manages names and attribute information of the names. The management unit 12 manages the vowel names of the names stored in the name file 11. The conversion unit 13 converts an input name input from the input / output device 2 into a vowel name.

The search means 14 searches for vowel names managed by the management means 12. The identification means 15 is the name file 1
From among the names managed by the search unit 1, the name specified by the vowel name to be searched by the search means 14 (and attribute information, if any) is specified. The second search means 16
From the names specified by the specifying means 15, a search is made for a name that matches the input name. The output unit 17 outputs a list of names specified by the specifying unit 15 to the input / output device 2.

Here, the function of the name search device 1 of the present invention is specifically realized by a program, and this program is provided on a medium, installed in the name search device 1, and operates on a memory. As a result, the present invention is realized.

In the thus configured name search device 1 of the present invention, when a name is input from the input / output device 2, the conversion means 13 converts the input name into a vowel name. For example, the input name of “Hayakawa” is a roman character “HA
· YA · KA · WA 'means'AAA'
It is converted to a vowel name "A".

In response to the conversion processing by the conversion means 13, the search means 14 searches the vowel names managed by the management means 12 for vowel names that match or are similar to the vowel names converted by the conversion means 13. In response to this, the specifying means 15
Search means 1 from the names managed in name file 11
4. Specify the name indicated by the vowel name to be searched, and
Identifying the attribute information possessed by the identifier, and receiving the attribute information, the second searching unit 16 selects the attribute information from the name identified by the identifying unit 15.
Search for matches to the input name.

In response to these processings, the output means 17 outputs a list of names specified by the specifying means 15 to the input / output device 2, and at this time, if necessary, the second search means 16 specifying the name to be searched or specifying means 1
The attribute information of those names specified by 5 is output.

As described above, the present invention adopts a configuration in which a name having a vowel name that matches or is similar to the vowel name of the input name is searched from among the names managed by the name file, and thus the input file is similar to the input name. Since the pronunciation name can be searched, desired data can be quickly searched when employing a configuration for searching data indicated by the name heard by the operator.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail according to an embodiment applied to a hotel reservation system.

A large hotel is provided with a reservation center. When an operator of the reservation center receives a telephone call from a customer who wants to make a reservation for accommodation or the like, the customer listens to the name and the like, and the customer becomes a member of the hotel. The process of accepting a reservation is performed while confirming whether or not it is.

FIG. 2 shows a system configuration of a reservation system to which the present invention is applied for executing this hotel reservation processing. The reservation system shown in the figure includes a reservation processing device 20 for executing a reservation process by interacting with an operator of a reservation center, a customer database 30 for managing information on customers who have used a hotel, and a reservation processing device 20. And a reservation file 40 for storing the reserved reservation data. Here, 21 in the figure is the reservation processing device 20
The display device 22 includes a keyboard 22 included in the display device 21.

The customer database 30 manages information on customers who have used a hotel for hotel sales and the like. For example, as shown in FIG.
Customer's name, customer's name, customer's address, customer's phone number, customer's gender, customer's nationality, customer's usage information, whether or not the customer is a hotel member It manages customer information such as rank information indicating whether the customer is a member or a customer membership number.

The reservation processing device 20 executes a hotel reservation process with reference to customer information managed by the customer database 30, and as shown in FIG. 2, a reservation program installed from a program storage medium. 2
00, the conversion table 201, and the vowel name file 20
2 and a registration program 203 installed from the program storage medium.

As shown in FIG. 4, the conversion table 201 manages the correspondence between each character and the vowels that appear when the character is pronounced, so that the correspondence between each character and the vowel to which it is converted is managed. It manages relationships, for example,
The letter "A" is converted to a vowel "A", the letter "KI" is converted to a vowel "I", and the letter "BU" is converted to a vowel "U". , "PO (PO)" is converted into a vowel "O", which manages the correspondence between each character and the vowel to be converted.

On the other hand, the vowel name file 202 manages the correspondence between the kana character name of each customer registered in the customer database 30 and the vowel name in the order of registration numbers in the customer database 30, as shown in FIG. Thing,
For example, if the name of the kana character “HAYAKAWA” is registered at the first registration number position of the customer database 30, the vowel “Hayakawa” of “AAAAA” is stored in the first management area. When the name is managed, and the name of the kana character “HAYASI” is registered in the second registration number position of the customer database 30, the second management area includes
The vowel name of "Hayashi" of "AAI" is managed.

The management data of the vowel name file 202 is stored in a customer database 3 by a customer management system (not shown).
0 when registering customer data in the registration program 20
3 receives the registration number of the registered customer data and the name of the kana character held by the registered customer data, converts the kana character into a vowel name using the conversion table 201, and receives it. It will be created by registering in the management area indicated by the registered number.

FIG. 6 shows an embodiment of a processing flow executed by the reservation program 200. Next, the present invention will be described in detail according to this processing flow. When the reservation program 200 is started according to the reservation execution instruction,
As shown in the processing flow of FIG. 6, first, in step 1, the name of the customer's kana character input from the keyboard 22 is read. The name of the kana character is input by the operator of the reservation center after listening to the telephone.

Subsequently, in step 2, the read kana characters are decomposed into one-character units, and in the following step 3, the conversion table 201 is used to specify the vowels pointed to by the decomposed kana characters, thereby Converts the read kana characters to vowel names. For example, when a kana character "Hayakawa" is input, "Hayakawa" is converted into a vowel name "AAAAA".

Subsequently, in step 4, the vowel name file 202 is searched using the vowel name obtained in step 3 as a search key. In step 5, according to the search result, the same vowel name as the vowel name is used. It is determined whether or not it is registered in the file 202.

When it is determined in step 5 that the read vowel name of the kana character is registered in the vowel name file 202, the process proceeds to step 6, where the customer data indicated by the vowel name is read from the customer database 30. read out.

Subsequently, in step 7, the keyboard 22 is included in the name of the kana character of the read customer data.
It is checked whether or not there is a match with the kana character input from, and if there is a match, the process proceeds to step 8 to read out the customer data having the matching kana character while specifying the customer data. Is displayed on the display device 21, and when there is no match,
Proceeding to step 9, all the read customer data are displayed on the display device 21 in the same display form.

Thus, step 8 / step 9
7 and a list of customer data having the same vowel name as the name of the input kana character is displayed therein, and then the process proceeds to step 10. Waiting for the reservation screen to be called from the reservation person search screen, and when the reservation screen is called, a reservation screen as shown in FIG. 8 is opened, and the reservation information is set by interacting with the operator to set the reservation information. Store in file 40. At this time, when a customer data number is selected on the reservation person search screen, the customer data is displayed on the reservation screen as information necessary for the reservation.

On the other hand, when it is determined in step 5 that the read vowel name of the kana character is not registered in the vowel name file 202, the process proceeds to step 11, where the absence of customer data is displayed on the display device 21. After that, the process proceeds to step 10, a reservation screen is opened, reservation information is set by interacting with the operator, and the reservation file 40 is set.
To be stored.

Thus, the reservation program 200
In consideration of the fact that characters with matching vowel names are often misunderstood, as shown in FIG. 9, when the operator inputs the name of the customer's kana character, the conversion table 201 is used to input the kana character. By converting characters to vowel names, for example, a vowel name “AAAA” is obtained, and a vowel name file 2
For example, by searching for customer data having the vowel name from the customer data managed by the customer database 30 using “02”, for example, “Hayakawa”, “Hamakawa”, “Hatanaka” having the vowel name “AAA”, etc. Since a configuration is adopted in which the customer data is searched for and the list thereof is displayed on the display device 21, the customer data of the customer who may be mistakenly heard by the operator is also displayed, so that quick reservation can be performed. Processing can be realized.

Although the present invention has been described in detail with reference to the illustrated embodiments, the present invention is not limited thereto. For example, in the embodiments, the present invention has been described according to the application example to the reservation system, but the present invention is not limited to the application to the reservation system. Further, in the embodiment, the customer data having the kana character name whose vowel name completely matches is searched. However, the present invention is not limited to the exact matching, and may be similar.

[0035]

As described above, the present invention employs a configuration in which a name having a vowel name that matches or is similar to the vowel name of the input name is searched from the names managed in the name file. Since the pronunciation name similar to the name can be searched, desired data can be quickly searched when employing a configuration for searching data indicated by the name heard by the operator.

[Brief description of the drawings]

FIG. 1 is a principle configuration diagram of the present invention.

FIG. 2 is a system configuration diagram of a reservation system to which the present invention is applied.

FIG. 3 is an explanatory diagram of a customer database.

FIG. 4 is an explanatory diagram of a conversion table.

FIG. 5 is an explanatory diagram of a vowel name file.

FIG. 6 is an embodiment of a processing flow executed by a reservation program.

FIG. 7 is an explanatory diagram of a reservation person search screen.

FIG. 8 is an explanatory diagram of a reservation screen.

FIG. 9 is an explanatory diagram of processing of a reservation program.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 name search device 2 input / output device 10 input / output control means 11 name file 12 management means 13 conversion means 14 search means 15 specifying means 16 second search means 17 output means

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Kazuhiro Tokiwa 2-2-1 Momodohama, Sawara-ku, Fukuoka, Fukuoka Prefecture Inside Fujitsu Kyushu System Engineering Co., Ltd.

Claims (5)

[Claims] 1. From names managed by a name file,
What is claimed is: 1. A name search device for searching for a pronunciation name similar to an input name, comprising: management means for managing a vowel name of a name stored in the name file; conversion means for converting an input name into a vowel name; A search means for searching a vowel name managed by the means for a vowel name that matches or is similar to the vowel name to be converted by the conversion means. 2. The name search apparatus according to claim 1, wherein: from among the names managed by the name file, a specifying means for specifying a name indicated by the vowel name searched by the search means; An output means for outputting a list, comprising: a name search device. 3. The name search device according to claim 2, further comprising a second search unit that searches for a name that matches the input name from among the names specified by the specification unit, wherein the output unit includes the second search unit. A name search device characterized by outputting a list of names specified by a specifying unit while clearly specifying a name to be searched by a search unit. 4. The name search device according to claim 2, wherein the output unit outputs the attribute information specified by the specifying unit when managing the attribute information of the name in the name file. A name search device characterized by: 5. From the names managed by the name file,
A program storage medium storing a program for realizing a name search device having a function of searching for a pronunciation name similar to an input name, comprising: conversion means for converting an input name into a vowel name; Means for searching the vowel names managed by the managing means for the vowel names managed by the managing means, and searching for vowel names that match or are similar to the vowel names to be converted by the converting means. A program storage medium characterized by storing a program for realizing the following.