JPH0984067A - Unattended telephone exchange - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain an unattended telephone exchange not requiring phone call reception by providing an external line reception section that receives an external line phone call and then receives an extension number and a line connection section that connects the arrived external phone call to a received extension telephone set. SOLUTION: When an external phone call arrives in an external line transmission reception section 3, a control section 3a controls a voice reply section 3d according to a system program stored in a system memory 3b. The voice reply section 3d sends a guide message till the opposite party enters an extension number. Upon the receipt of an extension number via an interface 1f, a telephone exchange control section 1 uses a line connection section 1e connects an external phone call to a telephone set having an extension number under the control of a control section 1a based on a program of a memory 1b. When a button 2f is depressed while an extension telephone set 2, is moving inside a building, a control section 2i of the telephone set 21 controls a power supply section based on a program of a system memory 2j to light an indicator lamp 2f1 .

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone exchange apparatus, and more particularly to an unmanned telephone exchange apparatus in a company having a large number of extension telephones.

[0002]

2. Description of the Related Art In a company having a large number of extension telephones, when an incoming call is made to a representative telephone or the like from an outside line, a person in charge of exchange receives the telephone and connects to the intended extension telephone to use the extension telephone. I try to call the Lord. Also,
In some cases, a so-called dial-in is used to directly receive a call from an outside line to a target extension telephone.

[0003]

As described above, a person in charge of exchange is required to connect an external telephone that has received an incoming call to an intended extension telephone, and the dial-in function is a pay service of a telephone company. Therefore, a predetermined cost is required for each extension telephone to use this function.

Further, when the user who uses the extension telephone is away from his / her desk when a call arrives at the intended extension telephone, another person eventually responds, and the extension telephone is once put on hold. After making the setting, the person in charge is informed of the incoming call, or the person responds by searching for the person who left. That is, an incoming call while the intended owner of the extension telephone set is away from the desk always bothers a third party. , It is not desirable because it makes the other party of the call wait.

The present invention was devised in view of the above problems, and directly connects an external telephone that has arrived at a representative telephone or the like to an intended extension telephone without the help of a person in charge of exchange. The purpose of the present invention is to provide an unmanned telephone exchange device that can be used.

[0006] Further, even when the user is away from the desk, he / she can know the incoming call to the extension telephone used by him / herself and can answer the call from the extension telephone at hand, and when he / she is out, a predetermined message is sent to the other party of the telephone. It is an object of the present invention to provide an unmanned telephone exchange device capable of unmanning by making a call transfer unnecessary by making it possible to record a message of the other party of the telephone.

[0007]

In an enterprise that uses a plurality of extension telephones, it is an unmanned telephone exchange device for directly connecting an incoming extension telephone to an intended extension telephone and receiving the extension telephone. An external line receiving unit (3e) for receiving an extension number input by the other party of the incoming call following the reception, and a line for connecting the line of the external line telephone to the telephone having the extension line number received by the external line receiving unit. A voice response unit (3a, 3d) configured to include a connection unit (1a, 1e, 3a) and transmitting a message prompting the input of an intended extension number to the other party when an outside line telephone arrives at the outside line reception unit. ) Is provided.

With the above-described structure, an extension number that is received subsequent to an incoming call from an external telephone is received, and based on the received extension number, the line connection unit establishes an external telephone line to the telephone having the extension number. Connected. Alternatively, when an external line call is received, the voice response unit is activated and a message prompting the caller to input the extension number is transmitted.

[0009] Further, the away-seat display means (2f, 2f ₁ ) for displaying the leaving seat of the owner of the extension telephone, and the line connection unit for the extension telephone whose absence is displayed by the away-seat display means. When an incoming call is received from an external telephone or another extension telephone via the telephone, a search radio wave generating means (4) transmitted to the user who is away from the seat and a search radio wave generated by the search telephone generating means. In order to transmit the radio wave to each room or corridor, a search radio wave transmission terminal (4
And ₁ to 4 _n), and a the search radio wave receiving terminals use the extension telephone main possessed (6 ₁ ~6 _n), wherein each extension telephone, the response from another extension telephone during the call Incoming extension telephone calling means (1a, 2b, 2)
i) is provided, and the line switching means (1a, 1) for switching the line to the extension telephone by operating the calling means from the received extension telephone by operating the calling means.
g) is provided.

With such a configuration, when the telephone of the extension telephone connected by the line connecting means is displayed on the away seat display means, the searching electric wave generating means indicates the person leaving the seat. A search radio wave for searching is generated, and the generated search radio wave is transmitted from a search radio wave transmitting terminal provided in each room, a hallway, or the like. The search radio wave transmitted from this transmitting terminal is received by the search radio wave receiving terminal carried by the intended away person, and since the receiving terminal receiving this search radio wave generates a reception sound or vibration, A person who is away can know the incoming call to his / her extension telephone.

The person leaving the seat, who knows the incoming call, operates the calling means of the extension telephone which is close at hand. By this operation, the line switching means switches the line from the extension telephone of the seated person who received the call to the extension telephone of which the calling operation has been performed. By switching the line, the line is connected to the extension telephone which has been called, and the call becomes possible. In this way, the person leaving the seat can know the incoming call to the extension telephone set that he / she uses even while he / she is away from the seat, and can respond to the incoming call from the extension telephone set which is near. Therefore,
According to the present invention, an agentless telephone exchange apparatus can be realized in a company or the like that uses a large number of extension telephones, since no telephone transfer is required.

Further, each of the extension telephones is pushed while the user is out of the office (2d) to be pushed when going out, the in-meeting button (2e) to be pushed when attending a meeting, and while moving in the building. An in-building button (2f) and an indicator lamp (2d ₁ , 2e ₁ , 2f ₁ ) for displaying the respective push button operations, and an extension in which the conference button or the out-of-go button is pushed If you receive an incoming call to your telephone, or if you receive an incoming call to an extension telephone whose in-building moving button is pressed but a predetermined time has passed but the other party of the call does not respond,
Telephone content recording means (5, 1a, 1) for transmitting a predetermined guidance message to the other party and recording the other party's business
d), further, the extension telephone is provided with display means (2i, 2g, 2g ₁ ) for displaying that a message has arrived at the telephone content recording means, and for operating the message reproducing mechanism. The configuration is provided with a play button (2g).

With such a configuration, when the in-meeting button or the out-of-go button provided on each extension telephone is pressed, the indicator lamp lights to indicate that the in-conference or out-of-going is in progress. At this time, if there is an incoming call to the extension telephone, the telephone content recording means is activated, and the other party of the incoming call is
For example, a predetermined guidance message such as "Absent" is sent and the telephone content of the other party is recorded.

When the in-building moving button is pressed, the indicator lamp lights up to notify that the building is moving, and the search radio wave is transmitted as described above to give the response of the occupant. Urge. When the response of the person leaving the seat is not given for a predetermined time, the telephone content recording means is activated to send the predetermined message and record the telephone content of the other party. When the telephone contents are recorded in the telephone contents recording means, the indicator lamp of the message button of the extension telephone is turned on to indicate that the message has arrived.
The recorded telephone content is reproduced by operating the reproduction mechanism by pressing the reproduction button. In this way, even when the vacant person does not respond within a predetermined time despite transmitting the search radio wave to the occupant, the recording means operates and responds to the other party of the call. It is possible to realize an unmanned telephone exchange device capable of completely processing an incoming call to an extension telephone which is away from the desk.

[0015]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described. FIG. 1 is an overall configuration diagram of an unmanned telephone exchange device according to the present invention. In the figure, this unmanned telephone exchange device A
Has a telephone exchange control unit 1 for connecting a line to a target extension telephone and performing various controls when receiving an incoming call from an outside line or another extension telephone. The telephone exchange control unit 1 includes: Multiple extension telephones 2 ₁ , 2 ₂ ,
And 2 ₃ to 2 _n, the external telephone arriving, the direct in-dial portion 3 constituting the line connecting section for connecting directly to the extension telephone of interest, the search radio wave transmission unit 4,
A telephone content recording unit 5 as a so-called voice mail device is connected to each.

The search radio wave transmitter 4 has a plurality of transmitter terminals.
End 4₁, 4₂, 4_Three~ 4_nAre connected and these
Each sending terminal 4₁, 4₂, 4_Three~ 4_nIs in each room or corridor
Is installed in the room and transmits search radio waves to each room, corridor, etc.
You. Search radio waves sent from this calling terminal are extension telephones.
One of the receiving terminals that the user of the machine has when leaving the desk 6
₁, 6₂, 6_Three~ 6_nWill be received at. That is, this
Receiving terminal 6₁, 6₂, 6_Three~ 6_nIs the so-called pocket
With the same technology as Bell, the person leaving the desk leaves the receiving terminal
However, while the person is away from the desk,
When receiving the search radio wave, the receiving terminal that you have
You can vibrate and know when you have an incoming call to your extension
It has become so. In this embodiment,
Line telephone 2₁The reception terminal that the user of
Code 6₁And below, 2₂-6 ₂Two_Three-6_Three~ 2_n
-6_nIt is a combination of.

FIG. 2 is a diagram showing an internal configuration of the telephone exchange control unit 1. In the figure, a telephone exchange control unit 1 includes a control unit 1a having a CPU for controlling each unit of the apparatus, a system memory 1b for storing a control program for the apparatus, and a data memory 1 for storing various data.
c, a timer 1d for timing, a line connection unit 1e for connecting an incoming call from the direct-in-dial unit 3 to a target extension telephone, its interface 1f, and a line of the extension telephone that has received from another extension telephone. Line switching unit 1g for calling, its interface 1h,
The interface 1i of the search radio wave transmitting section 4 and the interface 1j of the telephone content recording section 5 are provided. Illustration of the power supply unit is omitted.

FIG. 3 shows the direct in dial section 3
FIG. 3 is a diagram showing an internal configuration of the device. In the figure, the direct in-dial unit 3 has a CPU for performing various controls, a system memory 3b for storing a control program, a data memory 3c for storing various data, and an incoming external telephone line. A transmitting / receiving unit 3d as the outside line receiving unit for sending an incoming call from an extension line telephone to an outside line, and a voice response unit 3e for transmitting a message prompting the other party of the telephone to input an extension number when receiving an incoming call from the outside line. Is equipped with. Illustration of the power supply unit is omitted.

FIG. 4 shows each of the extension telephones (2 ₁ , 2 ₂ ,
An external perspective view of 2 ₃ ~2 _n), appearance and internal structure in both respective extension telephones are the same. In the figure, this extension telephone 2 includes a handset (hereinafter referred to as a handset) 2a for transmitting and receiving a call, and a dial unit 2
b, has a shortened dial portion 2c for dialing with a shortened number, and the above-mentioned out-of-go button 2d that is pushed when going out, and is pushed when leaving the table for attending a meeting A conference button 2e, an in-building button 2f that is pushed when leaving the seat and moving in the building, a message button 2g as the playback button that is pushed when playing a message that has arrived while leaving the seat, It has a spare button 2h. Inside each of these operation buttons, an indicator lamp 2d ₁ ,
2e ₁ , 2f ₁ , 2g ₁ , 2h ₁ (see FIG. 5, which will be described later) are incorporated, and they are turned on by the push button operation. The message button 2g is turned on to notify that a message has arrived while the user is away from the seat. Reference numeral 2m is a ringing tone playing unit.

FIG. 5 shows the internal structure of the extension telephone 2. First, a control unit 2i having a CPU for performing various controls is provided, and the control unit 2i includes a system memory 2j for storing a control program for each unit of the apparatus, and the like.
A data memory 2k for storing various data is connected. In addition, the out-of-going button 2d, the in-conference button 2e, the in-building moving button 2f, the message button 2g, the spare button 2h, and the respective indicator lamps 2d ₁ , 2e ₁ , 2f ₁ ,
2g ₁ and 2h ₁ are connected. Further, the dial section 2b, the speed dial section 2c, various operation buttons 2l, and the ringing sound producing section 2m are connected. Illustration of a power supply unit for supplying operating power is omitted.

Next, the operation of the present invention will be described with reference to the flowcharts of FIGS. First, the operation of the direct indial unit 3 (see FIGS. 1 and 3) will be described with reference to the flowchart of FIG.

When an outside call is received by the outside line transmission / reception unit 3e (see FIG. 3) (step S1), the control unit 3a controls the voice response unit 3d according to the system program stored in the system memory 3b. The voice response unit 3d sends a guidance message to the other party of the telephone, such as "Please enter the extension number. If the extension number is unknown, enter the general guidance number 00", and the other party inputs the extension number. Repeatedly send until (step S
2). When the extension number or the like is input in response to this guidance message (step S3), the control unit 3a stores the received extension number in the data memory 3c and also the telephone exchange control unit 1 (see FIG. 1 etc.). Send the extension number.

When the telephone exchange control unit 1 receives this extension number via the interface 1f, the line connection unit 1e controls the extension number by the control of the control unit 1a based on the system program stored in the system memory 1b. The line of the outside line telephone is connected to the own telephone (step S4). By this connection, an external telephone is received by the extension telephone and a call becomes possible (step S5).

Next, the operation when an extension telephone is received by the extension telephone will be described. In this explanation, an example in which the owner of the extension telephone 2 ₁ shown in FIG. 1 pushes the in-building moving button 2f (see FIG. 4), carries the receiving terminal 6 ₁ and leaves his seat is shown in the flowchart of FIG. The operation in the case of leaving the seat by pressing the out-of-office button 2d (the same applies to the in-meeting button 2e) will be described with reference to FIG.
This will be described with reference to the flowchart in FIG. In either case, the operation is the same when an incoming call is received from another extension telephone instead of an external call.

First, in the flow chart of FIG. 7, the in-building moving button 2f (see FIG. 4) of the extension telephone 2 ₁ (see FIG. 1).
Referring) is a push button (step S11), and extension station 2 _first control unit 2i (see FIG. 5), the system memory 2j
A power supply unit (not shown) is controlled on the basis of the system program stored in, and the indicator lamp 2f ₁ is turned on. As a result, the in-building moving button 2f (see FIG. 4) shines brightly, indicating that the owner of the extension telephone 2 ₁ is moving in the building. At the same time, the control unit 2i
Transmits to the telephone exchange control unit 1 via the interface 1h that the in-building moving button 2f has been pressed. The control unit 1a of the telephone exchange control unit 1 (see FIG.
Upon receipt of this transmission, the extension telephone 2 ₁ records in the data memory 1c that the in-building moving button 2f is pressed.

[0026] extension station 2 ₁ in this state, coming from an external via a direct in-dial portion 3 (see FIG. 1), or if arriving from other extension telephones (step S12), the telephone exchange control unit 1 The control unit 1a (see FIG. 2) confirms that the extension telephone 2 ₁ receiving the call is in the push button state of the in-building moving button 2f based on the search of the data memory 1c according to the system program stored in the system memory 1b. It confirms and transmits a control signal to the search electric wave transmission part 4. By this control signal, the search radio wave transmitting unit 4 generates a search radio wave to be transmitted to the receiving terminal 6 ₁ which the owner of the extension telephone 2 ₁ has when leaving the desk. The generated search radio wave is transmitted from each room and the plurality of the transmitting terminal disposed on the corridor _{4 1, 4 2, 4 3} ~4 n.
At the same time, the timer 1d is started under the control of the control unit 1a, and the search radio wave transmission time is counted (step S13).

Since the receiving terminal 6 ₁ carried by the person leaving the seat rings or vibrates in response to the search radio wave, the person leaving the seat is almost at the same time as the transmission of the search radio wave, and the extension telephone used by the person himself / herself. You can know the incoming call to 2 ₁ . In response to this, the away person picks up the handset 2a (see FIG. 4) of the extension telephone near him, for example, the extension telephone 2 ₂ (see FIG. 1), and uses the extension 2b of his own extension telephone 2 ₁ from the dial portion 2b. Enter the number (step S14, step S1
5). The input extension number is transmitted to the telephone exchange control unit 1 under the control of the control unit 2i (see FIG. 5).

Control unit 1a of telephone exchange control unit 1
(See FIG. 2) receives the extension number and controls the line switching unit 1g to switch the incoming line to the extension telephone 2 ₂ (step S16). By switching the line, the person leaving the seat can make a call from the extension telephone 2 ₂ (step S17).

[0029] Timer 1 at the step S13, the control of the originating terminal _{4 1, 4 2, 4 3} ~4 n simultaneously search wave (see FIG. 1) is transmitted, the control unit 1a
d (see FIG. 2) starts counting, but if there is no response to the incoming call within a predetermined time (two minutes in this embodiment) due to this counting, the telephone content recording unit 5 (see FIG. 1). ) Works. That is, under the control of the control unit 1a, the telephone content recording unit 5 sends a predetermined guidance message such as "Please leave a message, please leave a message" to the other party of the telephone (step S18), and The message is recorded (step S19).

When this message is recorded, the control section 1a sends a signal to the extension telephone 2 _{1 of the} person leaving the desk. Receiving this signal, the control unit 2i of the extension telephone 2 ₁ performs control to turn on the indicator lamp 2g ₁ (see FIG. 4) of the message button 2g. As a result, the message button 2g shines brightly to notify that a message has arrived while leaving the seat.

When the person leaving the seat returns the message, the receiver 2a (see FIG. 4) is picked up and the message button 2g is pushed. With this push button, the control unit 2
i transmits a reproduction signal to the telephone exchange control unit 1. In response to the reproduction signal, the control unit 1a of the telephone exchange control unit 1 controls the telephone content recording unit 5 (see FIG. 1) and sends the recorded message to the extension telephone 2 ₁
Send to As a result, the handset 2 of the extension telephone 2 ₁
The message is sent to a (step S20).

Next, the out-going button 2d (or the in-meeting button 2)
e, see FIG. 4) will be described. When the out-of-going button 2d is pressed, the search message is not transmitted when an incoming call is made to the telephone, and the guidance message such as absence is immediately sent to the other party of the telephone, and the other party's message is displayed. Record. That is, in the flowchart of FIG. 8, when the out-of-office button 2d of the extension telephone 2 ₁ is pressed (step S21), the control unit 2i (see FIG. 5) of the extension telephone 2 ₁ causes the telephone exchange control unit 1 to operate.
A signal indicating that the out-of-going button 2d has been pressed is transmitted to (see FIG. 1, etc.). In response to this signal, the telephone exchange control unit 1 records in the data memory 1c that the extension telephone 2 ₁ is in the push button state of the out-of-office button 2d.

When the extension telephone 2 ₁ in such a state receives an incoming call from an outside line or another extension telephone (step S3)
2), the control unit 1a of the telephone exchange control unit 1 confirms by searching the data memory 1c that the extension telephone 2 ₁ is in a state in which the out-of-office button 2d is pushed, and by this confirmation, the telephone content recording unit 5 Control signal to. Upon receiving this control signal, the telephone content recording unit 5 transmits a predetermined guidance message such as "I am away from my seat, please leave a message" as described above to the other party (step S3).
Along with 3), the message of the other party is recorded (step S34).

When this message is recorded, the control unit 1a sends a signal to the extension telephone 2 ₁ of the away person. Receiving this signal, the control unit 2i of the extension telephone set 2 ₁ controls to turn on the indicator lamp 2g ₁ of the message button 2g. As a result, the message button 2g shines brightly to notify that a message has arrived while leaving the seat.

In order to reproduce the above-mentioned message, the person returning from the seat picks up the handset 2a (see FIG. 4) and pushes the message button 2g. With this push button, the control unit 2
i transmits a reproduction signal to the telephone exchange control unit 1. Control unit 1a of the telephone exchange control unit 1 controls the telephone contents recording unit 5 receives the signal of the reproduction (see FIG. 1), transmits a business messages recorded in the extension station 2 _1. Thus, it flows business message receiver 2a of the extension station 2 ₁ (step S35).

[0036]

As described above, according to the present invention, it is possible to directly receive an external telephone, which has arrived at a representative telephone or the like, from a plurality of extension telephones to an intended extension telephone. Also, when you leave your desk, you can know the incoming call to your extension phone, and you can respond to the incoming call from the extension phone that is close to you, and even when you are out or while you are away from your desk. If there is no response within a predetermined time, a predetermined guidance message can be sent to the other party of the phone and the message of the other party of the phone can be recorded, so that unmanned companies such as companies that use multiple extension phones A telephone exchange device can be realized.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of an unmanned telephone exchange device according to the present invention.

FIG. 2 is a diagram showing a configuration of a telephone exchange control unit 1.

FIG. 3 is a diagram showing a configuration of a direct indial unit 3.

FIG. 4 is an external perspective view of the extension telephone set 2.

FIG. 5 is a diagram showing an internal configuration of extension telephones (2, 2 ₁ , 2 ₂ , 2 ₃ to 2 _n ).

FIG. 6 is a flowchart illustrating the operation of the direct indial unit 3.

FIG. 7 is a flowchart for explaining an operation when an extension telephone in a state where the in-building moving button 2f is pressed is received.

FIG. 8 is a flowchart illustrating an operation when an incoming call is received by an extension telephone set in a state where an out-of-office button 2d or a conference button 2e is pressed.

[Explanation of symbols]

A .. unmanned telephone switch 1 .. telephone exchange control unit 1a · controller 1d · timer 1e · line connecting section 1 g · line switching unit 2 ₁ to 2 _n · extension telephone 2a · handset (handset) 2b · Dial part 2d · go out in the button 2e · conference Chubotan 2f · building within the movement in the button 2g · message button 2i · control unit 3 ... direct Inward dialing section 4 ... search the radio wave generating unit 4 ₁ ~4 _n · terminal 5,・ Telephone contents recording section 1 _{1 to} 6 _n・ Receiving terminal

Claims (6)

[Claims] 1. An unmanned telephone exchange device for directly connecting an incoming extension telephone to an intended extension telephone in a company or the like using a plurality of extension telephones, which receives the extension telephone and continues the reception. An external line receiving unit for receiving the extension number input by the other party of the incoming call, and a line connecting unit for connecting the line of the external telephone to the telephone having the extension number received by the external line receiving unit. An unmanned telephone exchange device characterized by. 2. The unattended person according to claim 1, further comprising a voice response unit for transmitting a message prompting the input of an intended extension number to the other party when an outside line telephone is received by the outside line receiving unit. Telephone switching equipment. 3. An away line display means for displaying the leaving seat of the owner of the extension telephone, and an extension line telephone for which an extension line is displayed on the extension line telephone via the line connection section. When a call is received from another extension telephone, in order to transmit the search radio wave generated by the search telephone generated by this search telephone to the room owner or the corridor, which is transmitted to the user who is away from the office. In each room or corridor, the terminal for transmitting the search radio wave and the terminal for receiving the search radio wave possessed by the owner of the extension telephone are provided. A line switching hand is provided for calling the incoming extension telephone for making a response from the extension telephone and operating the calling means to operate the calling means to switch the line to the extension telephone. Unmanned telephone exchange apparatus according to claim 1 or claim 2, wherein further comprising a. 4. Each of the extension telephones includes an out-of-office button that is pressed when going out, an in-meeting button that is pressed when attending a meeting, and an in-building moving button that is pressed while moving in a building. 4. An unmanned telephone exchange device according to claim 3, further comprising: an indicator lamp for displaying each push button operation. 5. The other party of the call when a call arrives at an extension telephone with the in-meeting button or the out-of-office button being pushed, or an extension telephone with a moving-in-building button is pushed but a predetermined time elapses. If there is no response to
The unmanned telephone exchange device according to claim 4, further comprising a telephone content recording means for transmitting a predetermined guidance message to the other party and recording the other party's business. 6. The extension telephone is provided with display means for displaying that a message has arrived at the telephone content recording means, and a reproduction button for operating a reproduction mechanism of the message. The unmanned telephone device according to claim 5.