JPH0944771A - System for preventing serious accident - Google Patents

Abstract

PROBLEM TO BE SOLVED: To minimize serious accidents by providing an abnormality detection function, an automatic release function, a life judging function, an alarm function, a product work operation emergency stop function, a transmission clock function, and an external transmission function. SOLUTION: An abnormality detector which collates abnormal patterns with collected data to find an abnormality is provided in a processing station 32. An automatic release device collates normal patterns with the abnormal state to perform the control or the like, and a life judging device collates use condition data with a life value to judge whether data reaches the life value or not. An emergency stop device stops a product work in the case of emergency, and an alarm device generates various alarm patterns in accordance with the degree and the classification of the abnormal state. An external transmission device transmits the abnormal condition and life reach information to a service company, a maker, and public institutions, and a transmission clock device is operated to operate an external transmission device after the alarm device is operated. By this constitution, the receiving service company or the like communicates with a customer to present a proper advice.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technique for preventing a serious accident due to a failure of a product work.

[0002]

2. Description of the Related Art Conventionally, a failure diagnosis system, a case database system, and a document management system, which have a central role, have been constructed as a system for supporting a sales office or a service engineer who provides services to customers. However, these are direct, prompt, and
It is not something that can be dealt with appropriately. Moreover, the customer cannot always learn about the danger of product work.

[0003]

SUMMARY OF THE INVENTION An object of the present invention is to provide an abnormality detection function, an automatic recovery function, a service life judgment function, an alarm function, a product work operation emergency stop function, a transmission clock function and an external transmission function when an abnormality occurs in a product work. (EN) It is intended to provide a serious accident preventive system capable of preventing a serious accident by operating a part or all of them.

Another object of the present invention is to provide a system for preventing serious accidents by providing a customer support function so that the customer can always obtain the correct knowledge of the danger of product work in advance.

[0005]

The system of the present invention includes an abnormality detection function, an automatic recovery function, a life determination function, an alarm function, a product work operation emergency stop function, a transmission clock function, an external transmission function, a customer support function and a product. Some or all of the means for collecting various data of the work, the means for accumulating the data, the means for updating the data, and the means for outputting the data are provided.

[0006]

In the present invention, the abnormality detection function, the automatic recovery function, the product work operation emergency stop function, the life judgment function, the alarm function, the transmission clock function and the external transmission function are provided, so that the customer does not recognize the abnormality of the product work. Even in such a case, advance response to a serious accident can be performed quickly and appropriately.

Further, in the present invention, since the customer support function is provided, the customer can acquire in advance the correct knowledge of the risk of product work that may occur.

[0008]

【Example】

(Embodiment 1) The configuration of this system is shown in FIG. Inside the serious accident prevention device 2, a device 31 that collects sensing data such as vibration and odor of the product work 1 and usage status data such as installation environment and number of times of opening and closing the door, and a station 32 that processes those data. And a database 33 that can store and update collected data, and an updatable knowledge base 34 that stores in advance data such as abnormal patterns, normal patterns, alarm patterns, and lifespan values of parts and products.
have. In the processing station 32, an abnormality detection device that detects abnormalities by collating abnormal patterns with collected data, an automatic restoration device that performs adjustment by collating normal patterns with abnormal conditions, usage status data and life value Life judgment device that determines whether or not the product has reached the life value, an alarm device that has different alarm patterns depending on the degree and type of abnormal condition, and an emergency stop device that stops the operation of product work in an emergency , An external transmitter that transmits abnormal status and life reaching information to public agencies such as service companies, manufacturers, and fire departments using satellite communication, and a function to activate the external transmitter after the alarm device is activated. It has a transmission clock device. The service company, the manufacturer, the public institution, etc., which has received the information, contacts the customer on site and provides appropriate advice. If there is no response and a serious accident is possible, rush to the scene.

To use the customer support function, the customer sets the medium 4 having the customer support function on the output device 6 or the telephone card type medium 5 having the customer support function.
Just plug it directly into your phone. From the output device 6 on which the medium 4 is set, it is possible to obtain a coping method in the event of an abnormality, a future accident, precautions for use, exchange support information, and the like.
Further, the output device 6 having the medium 4 set therein can directly exchange information with the center information terminal 7 through a telephone line or the like. The center information terminal 7 analyzes the abnormal situation and provides appropriate advice to the customer. When the medium 5 having the customer support function is inserted into the telephone, it is possible to communicate directly with the center information terminal 7.

(Embodiment 2) FIG. 2 is a flowchart when an abnormality occurs. The coping method when an abnormality occurs depends on whether or not the abnormality detection device detects the abnormality. However, the anomaly that cannot be detected by the anomaly detection function refers to the anomaly when the customer determines the anomaly. When the abnormality cannot be detected, the customer sets the medium 4 on the output device 6 to take a countermeasure, or inserts the medium 5 into the telephone and communicates with the center information terminal 7 to take a countermeasure. If the problem cannot be solved by setting the medium 4 in the output device 6 and dealing with it, the center information terminal 7 is communicated with to receive appropriate advice. If an abnormality is detected, the automatic restoration device operates. When the product work is normally restored by the automatic restoration device, the flow ends. If the automatic recovery device operates and cannot recover, the life judgment device and alarm device operate. When the alarm is an emergency alarm, the product work operation emergency stop device and the external transmission device are activated, and the service company or the public organization takes measures. If any other alarm is activated, the transmission clock device is activated. However, other alarms include alarms that notify the customer that the service life has reached the end. When the customer does not take any action against the alarm, the external transmission device operates and the service company or the manufacturer contacts the customer. When the customer takes measures, the customer sets the medium 4 on the output device 6 to take measures, or inserts the medium 5 into the telephone and communicates with the center information terminal 7 to take measures. Output device 6 for media 4
If the problem cannot be solved even if the problem is solved by setting to, the center information terminal 7 is communicated with to receive appropriate advice.

[0011]

According to the present invention, since the abnormality detection function, the automatic recovery function, the life judgment function, the alarm function, the product work operation emergency stop function, the transmission clock function and the external transmission function are provided, the customer can detect the abnormality of the product work. Even if you do not recognize it, you can minimize serious accidents.

Further, according to the present invention, since the customer support function can obtain the correct knowledge of the risk of the product work that the customer may possibly do in advance, it is possible to reduce the unreasonable use and the wrong abnormal handling.

Further, in the present invention, the data such as the usage status of the product work is collected by the service company, the maker, etc. by the medium 5, the output device 6 and the external transmission function. Can be used as effective information for future customer satisfaction improvement and new product development.

[Brief description of drawings]

FIG. 1 is a block diagram of the system of the present invention.

FIG. 2 is a flowchart when an abnormality occurs.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Product work, 2 ... Serious accident prevention device, 4 ... Media, 5 ... Telephone card type media, 6 ... Output device, 7 ... Center information terminal, 31 ... Data collection device, 32 ... Processing station, 33 ... Database , 34 ... Knowledge Base.

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Eri Koshiba 292 Yoshida-cho, Totsuka-ku, Yokohama-shi, Kanagawa Ltd.

Claims (2)

[Claims] 1. A serious accident due to a failure of a product work is prevented in advance, and an abnormality detection function, an automatic recovery function, a life judgment function, an alarm function, a product work operation emergency stop function, a transmission clock function, an external transmission function and customer support. A serious accident prevention system characterized by having some or all of the functions. 2. A serious accident according to claim 1, comprising some or all of means for collecting various data of the product work, means for accumulating data, means for updating data, and means for outputting data. Preventive system.