JPH09319620A - Operation monitoring system for automatic certificate issue machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the burden of a person in charge of operation and to prevent the delay of emergency contact or consumption article replenishment timing by automatically reporting fault information or monitor information to the prescribed report destination respectively. SOLUTION: A supervisory and controlling device 2 for supervising and controlling an automatic certificate issue machine 1 is connected through a communication line 3 to a repair section 4, maintenance section and management section 6 and the required information is transmitted and reported to the correspondent section by automatic dialing while using an automatic transmitting means 26. A state monitoring means 25 cyclically collects the monitor information of monitor items at the respective parts of the automatic certificate issue machine 1 and stores it in a monitor information file 24 and a periodical reporting means 23 reports that information to the management section 6 at every prescribed time. When the remaining quantity of consumption articles such as paper sheets or printer ribbons falls below a specified value, it is reported to the maintenance section 4 by a replenishment prenotice means 22. When any fault is generated, a fault reporting means 21 displays fault information on a display 27 and reports it to the repair section 5. Thus, the required information is transmitted to the respective sections 4-6 without delay and quickly dealt with.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation monitoring system for an automatic certificate issuing machine, and more particularly to an operation monitoring system for an automatic certificate issuing machine that automatically issues a certificate such as a resident's card in an administrative institution such as a local government.

[0002]

2. Description of the Related Art In recent years, in administrative bodies such as local governments,
Certificate automatic issuing machines that automatically issue certificates such as resident cards have come to be used. The automatic certificate issuing machine
This is a device that the user can operate without the intervention of the person in charge of the window. When a personal authentication card is inserted and a fee is charged, the necessary data is called from the host computer, a certificate is printed in the device, and automatically issued. To do. Cards and cash are handled in the same way as automated teller machines that are widely used in financial institutions, but it is important to replenish the paper and printing ribbons stored in the equipment because the main business is printing and issuing certificates. It is an object of operation and maintenance, and the amount of cash to be handled is small and often used on a small scale within a local network. There are essential differences in terms of usage environment and maintenance operation system.

Conventionally, the operation and monitoring of the automatic certificate issuing machine has been performed mainly by a monitor and control device which is connected to the automatic certificate issuing machine by a large number of signal lines and installed in the vicinity, and the remaining amount of paper and printing ribbons. Information necessary for operation such as is only displayed on the display of the monitoring control device, as is the case with the monitoring information of other parts and failure information when a failure occurs. The information was judged and the necessary measures were taken.

[0004]

In the above-described operation monitoring system for the automatic certificate issuing machine, whether the operation staff sees the information displayed on the display and processes it by himself or contacts the related department. And have to deal with everything. For this reason, it is not uncommon for the person in charge of operations to be heavily burdened with delays in handling. In particular, when installed in a remote place such as a branch office or a branch office where the number of workers is small, the work range covered by one worker is wide and cannot be ignored. In the case of a failure, an alarm buzzer and the like are displayed on the display, but if the operation staff is not in the vicinity, the response is delayed and it is not possible to quickly respond to the failure, which is a problem.

An object of the present invention is to reduce the burden on the operator, to make an emergency contact in case of failure even if the operator is absent, and to prevent a delay in the supply time of consumables. To provide the operation monitoring method of.

[0006]

According to a first aspect of the invention, there is provided an operation monitoring method for a certificate automatic issuing machine in which a personal authentication card is used to acquire registration information from a host computer, print the certificate, and automatically issue the certificate. In the operation monitoring system of the automatic issuing machine, a monitoring control device installed near the automatic certificate issuing machine for monitoring and controlling the status of each part is an automatic transmission means for automatically dialing a communication line with a designated telephone number. A status monitoring unit that periodically collects monitoring information of predetermined monitoring items, stores and stores the monitoring information in a monitoring information file, and saves the monitoring information file for a certain period of time; and the automatic transmission unit of the monitoring information newly stored in the monitoring information file. Through the regular notification means for reporting to a designated report destination at every predetermined time via the automatic notification of warning information when the remaining amount of operating consumables such as paper and printing ribbons falls below a specified value. Replenishment notice means that is sent to a designated report destination via, and failure information is displayed on the display when a failure is detected, and the automatic call is sent to a predetermined notification destination according to the content of the failure. And a fault reporting means for reporting via the means.

According to the operation monitoring method of the automatic certificate issuing machine of claim 2, in the operation monitoring method of the automatic certificate issuing machine of claim 1, when the failure notifying means detects a failure, the operation information is stored in the monitoring information file. It is characterized in that, among the accumulated monitoring information, the unreported monitoring information is reported together with the failure information by the regular reporting means.

An operation monitoring system for an automatic certificate issuing machine according to a third aspect is the operation monitoring system for an automatic certificate issuing machine according to the first aspect, wherein the status monitoring means is provided for each unit constituting the automatic certificate issuing machine. The monitoring information is separably stored in the monitoring information file, and the monitoring information of each part related to the failure information is selected from the monitoring information accumulated and saved in the monitoring information file together with the failure information detected by the failure notification means. It is characterized by extracting and reporting.

[0009]

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of one embodiment of the present invention.

As shown in FIG. 1, the operation monitoring method of the automatic certificate issuing machine according to the present embodiment includes a certificate automatic issuing machine 1 for automatically issuing a certificate, a monitoring controller 2 and a communication line 3. It is composed of a repair department 4, a maintenance department 5, and a management department 6 connected to the monitoring control device 2. The monitoring control device 2 includes a failure notification unit 21, a supply advance notification unit 22, a scheduled notification unit 23, a monitoring information file 24, a status monitoring unit 25, an automatic transmission unit 26, a display 27, and a timer 28.

The automatic certificate issuing machine 1 is connected to a host computer (not shown) through a dedicated line, and is registered from an original database managed by the host computer by an identification number read from a personal authentication card inserted by a user. This device acquires information, prints and issues a certificate such as a resident card, and is composed of a card processing unit, a fee processing unit, an information acquisition unit, a certificate printing unit, a voice guidance unit, and the like.

The monitor control device 2 is a device for monitoring and controlling each part of the automatic certificate issuing machine 1, and is connected to the automatic certificate issuing machine 1 by a large number of signal lines.
It is installed not far from the same building as the automatic certificate issuing machine 1. The monitor control device 2 automatically dials the communication line 3 with the designated telephone number to automatically transmit means 26.
The monitoring information of predetermined monitoring items is periodically collected, stored and accumulated in the monitoring information file 24 and stored for a certain period of time, and the monitoring information file 24 is newly accumulated every predetermined time. On-time reporting means 23 for reporting monitoring information to the management department 6, replenishment notifying means 22 for sending warning information to the maintenance department 5 when the remaining amount of operating consumables such as paper and printing ribbons falls below a specified value, and a failure When the occurrence of the fault is detected, the fault information is displayed on the display 27 and the fault notification means 21 for notifying the repair department 4 and the timer 2
8 is provided.

The state monitoring means 25 is the automatic certificate issuing machine 1
The state of the predefined monitoring items of each unit is periodically collected under the control of the timer 28, and the collected monitoring information is stored and accumulated in the monitoring information file 24. The monitoring information stored in the monitoring information file 24 is stored for a certain period of time, but the information for which the storage period has elapsed is rewritten by the newly collected monitoring information from the old one.

The scheduled notification means 23 extracts the monitoring information newly accumulated after the previous reporting time from the monitoring information accumulated in the monitoring information file 24 at every predetermined time according to the time information from the timer 28. And automatic transmission means 26
To the management department 6, which is the designated report destination of the monitoring information. As a result, the management department 6 can regularly grasp the status of each part of the automatic certificate issuing machine 1, and can make statistics of the usage status and a plan of preventive maintenance. Here, the reporting cycle performed by the regular reporting means 23 is sufficiently longer than the cycle at which the status monitoring means 25 collects the monitoring information, and the regular reporting means may store the monitoring information in the monitoring information file 24. It is set sufficiently long compared to the 23 reporting periods.

The supply notifying means 22 constantly monitors the remaining amount of operating consumables such as paper and printing ribbon, and when any one of the remaining amounts falls below a specified value, the warning information is automatically transmitted.
It is transmitted to the maintenance department 5 which is the designated notification destination of the maintenance service via 6. By receiving this warning information,
The maintenance department 5 can grasp the time required for replenishment of operating consumables for each automatic certificate issuing machine 1, and can replenish accurately without delay even when in charge of a large number of similar devices dispersedly installed in various places. .

The fault notifying means 21 constantly monitors the outputs of the fault detectors of the respective parts, and when it detects the occurrence of a fault, it sounds an alarm buzzer, searches the built-in fault database and searches for the corresponding fault information (fault code). ) And an emergency instruction to the operation person are displayed and displayed on the display 27, and the failure information is reported to the repair department 4 which is a predetermined report destination through the automatic transmission means 26 together with the device name, the occurrence time and the like. As a result, the person in charge of operating the automatic certificate issuing machine 1 can immediately perform necessary emergency processing, and the repair department 4 can grasp the failure information without delay and start the countermeasure. In addition, prior to the execution of the failure processing, the repair department 4 stores the history of the monitoring information of the automatic certificate issuing machine 1 in the management department 6.
In addition to the information obtained from the above, the monitoring information file 24 can be referred to at the installation location of the automatic certificate issuing machine 1.

In the above description of the embodiment, the fault notifying means, the replenishment notifying means, and the scheduled notification means are supposed to be transmitted to different repair destinations, maintenance departments, and management departments, but this is not essential. However, it is not necessary that the callee be in a different department. Furthermore, although all the failure information is notified to the same repair department, it is possible to specify that different notification destinations are to be contacted depending on the location and content of the failure. Depending on the installation location of the automatic certificate issuing machine, the notification destination of the replenishment notice means is designated differently as the nearest service company branch, and the failure notification means and the regular notification means are the service company head office and the central office computer center. It can be specified according to the situation, such as common specification.

Further, in the above-mentioned embodiment, the fault notifying means reports only the fault information to the repair department, and the repair department obtains the monitoring information from the management department as a reference for the judgment if necessary. The failure reporting means may be configured to transfer the unreported monitoring information stored in the monitoring information file together with the failure information. By doing so, the repair department can automatically obtain the latest monitoring information of each part before the failure that cannot be acquired because it has not been reported from the management department, and it can be effectively used for the determination of the failure countermeasures. You can

Further, the status monitoring means stores the monitoring information of each part constituting the automatic certificate issuing machine in a monitoring information file so that it can be easily separated and extracted, and when a failure occurs, the failure detected by the failure notifying means is detected. It is also conceivable that, of the monitoring information accumulated and stored in the monitoring information file together with the information, only the monitoring information of the component related to the failure information is selectively extracted and notified. By doing so, it is possible to automatically acquire the history information of the portion related to the occurred failure, and it can be effectively used for estimating the cause of the failure and determining the countermeasure.

[0021]

As described above, according to the operation monitoring method of the automatic certificate issuing machine of the present invention, the monitoring control device of the automatic certificate issuing machine is provided with the automatic transmission means, and the monitoring information of each part collected periodically. Also, it is possible to automatically notify the necessary departments of warning information about the remaining amount of the operating consumables being below the specified value and failure information when a failure occurs. Therefore, it is possible to reduce the burden on the person in charge of operation, prevent delays in emergency contact at the time of failure, and delays in the timing of replenishment of consumables, thereby providing an excellent service.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

[Explanation of symbols]

 1 Automatic Certificate Issuing Machine 2 Monitoring and Controlling Device 3 Communication Line 4 Repair Department 5 Maintenance Department 6 Management Department 21 Failure Report Means 22 Replenishment Notice Means 23 Regular Report Means 24 Monitoring Information File 25 Status Monitoring Means 26 Automatic Transmission Means 27 Display 28 Timer

Claims (3)

[Claims] 1. In an operation monitoring system of an automatic certificate issuing machine, which acquires registration information from a host computer using a personal authentication card, prints a certificate, and automatically issues it, installed in the vicinity of the automatic certificate issuing machine. The monitoring control device that monitors and controls the status of each part automatically collects the monitoring information of the predetermined monitoring items and the automatic transmission means that automatically dials the communication line with the specified telephone number and the monitoring information file. A state monitoring means for storing and accumulating in
The regular notification means for reporting the monitoring information newly accumulated in the monitoring information file to the designated addressee at a predetermined time through the automatic transmission means, and the remaining amount of the operating consumables such as paper and printing ribbon. Depending on the content of the failure that occurs, when the specified value is exceeded, warning information is sent to the designated report destination via the automatic transmission means, and the failure information is displayed on the display when the occurrence of the failure is detected. An operation monitoring system for an automatic certificate issuing machine, characterized by further comprising: failure notification means for making a notification to a predetermined notification destination via the automatic transmission means. 2. When the failure reporting means detects a failure, the scheduled reporting means reports unreported monitoring information among the monitoring information accumulated in the monitoring information file together with the failure information. An operation monitoring system for an automatic certificate issuing machine according to claim 1. 3. The state monitoring means separably stores the monitoring information of each unit constituting the automatic certificate issuing machine in the monitoring information file, and the monitoring information file is stored in the monitoring information file together with the failure information detected by the failure notifying means. 2. The operation monitoring system for an automatic certificate issuing machine according to claim 1, wherein the monitoring information of each part related to the failure information is selected and extracted from the accumulated and saved monitoring information and is reported.