JPH09269881A - Help statistic information collecting system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a help statistic information collecting system capable of providing information necessary for designing operation guidance information, etc. SOLUTION: Since help statistic data formed by user devices TU1 to TUN is collected to integrate all the pieces of help statistic data and the contents of the integrated help statistic data is displayed, the requesting situation of help display by the user devices TU1 to TUN is known, and the providing order of displaying help data is adjusted in a situation easiest in operation for a user based on these information.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a help statistical information collecting system for receiving and displaying help display history information from a communication terminal device.

[0002]

2. Description of the Related Art Recently, in order to improve the operability of communication terminal devices, those having a so-called help function have been put into practical use. In this help function, for example, when the user wants to know the operation procedure of the data processing device and executes a specific help request operation (for example, a specific help key (hard key or soft key) is turned on), the time The help data stored in advance is selected in accordance with the internal state of the data processing device, and the content of the help data is displayed and output on the operation display unit.

Thus, if there is an unknown operation, the user can appropriately know the appropriate operation content for operating the communication terminal device by executing the help request operation, which is complicated. You can master the functions.

[0004]

In such a conventional apparatus, generally, by preparing a plurality of help data for the internal state of one apparatus, it is possible to meet various help request operations of the user. I am able to do it.

However, for example, when the operation guidance information for guiding the operation of the apparatus is displayed, help information for explaining the content of the operation guidance information may be prepared.

However, in this case, the content of the operation guidance information is not well-versed, and therefore, the help information may be applied frequently, and in such a case, the operation content is available to general users. Although it is difficult to understand, there is a risk that the content of such a user's operation tendency at the site cannot be known at the development stage and effective information cannot be provided.

The present invention has been made in order to eliminate such inconvenience, and an object thereof is to provide a help statistical information collecting system which can provide information necessary for designing such as operation guidance information.

[0008]

According to the present invention, predetermined help information corresponding to the internal state of the apparatus is stored in correspondence with each internal state, and when a predetermined help operation is input, at that time point. Help information according to the internal state of the device is displayed and output, and related to the internal state of the device at that time, help display history information indicating the type and display frequency of the help information displayed and output is formed and saved. When the help display history information is received from one or more communication terminal devices and the one or more communication terminal devices, the received help display history information is integrated and saved, and a help statistical display is requested,
This is from the center device that displays the help display history information that is integrated and saved.

Further, predetermined help information corresponding to the internal state of the apparatus is stored in correspondence with each internal state, and when a predetermined help operation is input, help information corresponding to the internal state at that time. And one or more communication terminal devices that form and save help display history information indicating the type and display frequency of the help information that is displayed and output, in association with the internal state of the device at that time, When the help display history information is received from the one or more communication terminal devices, the received help display history information is stored for each communication terminal device, and when the help statistics display is requested, each help terminal history information is received. The center display device displays the help display history information stored in the communication terminal unit.

[0010]

BRIEF DESCRIPTION OF THE DRAWINGS FIG.
An embodiment of the present invention will be described in detail.

FIG. 1 shows a help statistical information collecting system according to an embodiment of the present invention.

In the figure, this help statistical information collecting system is composed of user devices TU1 to TUn, which are data terminal devices using ISDN as a transmission path, and a center device TC.

Each of the user devices TU1 to TUn is
The center device TC has a predetermined communication function and various functions such as a help information display function and a help statistical data creation function.
A function of collecting help statistical data from TUn and a function of displaying the collected help statistical data are provided.

FIG. 2 shows an example of the user devices TU1 to TUn. In this case, the video conference communication terminal device is applied as the user devices TU1 to TUn. This video conference communication terminal device uses a basic interface of ISDN as a transmission line and has a communication function of voice information,
It has a moving picture information communication function, a still picture information communication function, a facsimile communication function, a telewriting function, and a multiplexed communication function of these communication functions, and is connected to the ISDN basic interface to provide two information channels ( B
Data communication using a channel) is possible.

In FIG. 1, the system control unit 1 controls the respective units of the video conference communication terminal device, processes the upper layer of the video conference communication, and executes various application programs included in the video conference communication terminal device. It executes various control processing such as processing and help display processing corresponding to the help request from the user.
The ROM (Read Only Memory) 2 stores a part of the control processing program executed by the system control unit 1 and various data necessary for executing the control processing program. The access memory 3 constitutes a work area or the like of the system control unit 1.

The clock circuit 4 is for outputting current date and time information, the scanner 5 is for reading and inputting an original image at a predetermined resolution, and the plotter 6 is for reading an image at a predetermined resolution. It is for recording and outputting, and the encoding / decoding unit 7 encodes and compresses the image signal read by the scanner 5 by the encoding method of the group 4 facsimile function, and at the same time, based on the encoded image information. The image processing unit 8 executes various image processing such as image data scaling processing and resolution conversion processing, and the magnetic disk device 9 is system software. It is for storing a plurality of application programs and a large number of user data.

The liquid crystal display device 10 is used as a display device in a telewriting communication function and also as a display unit when a user operates the video conference communication terminal device. The LCD display control unit 1
Reference numeral 1 is for controlling the display content of the liquid crystal display device 10.

The touch panel device 12 is a liquid crystal display device 1.
The touch panel control unit 13 is provided on the display screen of No. 0 and outputs coordinate data of touch operation, touch state data, and the like. The touch panel control unit 13 controls the operation of the touch panel device 12.

The voice input / output device 14 is for inputting a voice for a call with a microphone and outputting it with a speaker. An analog voice signal input from the voice input / output device 14 with a microphone is output to the voice CODEC 15, and ,
The analog audio signal output from the audio input / output device 14 as a speaker is output from the audio CODEC 15 and applied to the audio input / output device 14.

The audio CODEC 15 is for performing signal conversion processing of analog signal / digital data for transmitting an analog audio signal using the B channel of ISDN. The voice control unit 16 controls the operation of the voice input / output device 14.

The video camera device 17 is for taking an image on the user side of the video conference communication terminal device, and the moving image signal output from the video camera device 17 is input to the image signal input terminal of the moving image CODEC 18. In addition to being added, it is added to the moving image signal input terminal of the display control unit 19. The video camera control unit 20 controls the video camera device 17 to perform shooting on / off, zoom in / zoom out,
It is also for controlling operations such as bread.

The moving picture CODEC 18 converts the analog NTSC format moving picture signal input from the video camera device 17 into corresponding digital data moving picture data, converts the moving picture data into predetermined CIF format moving picture data, and further, TTC. Standard JT-H. In addition to encoding and compressing to form moving image information, the moving image information in the encoded and compressed state is converted into original CIF format moving image data, and the moving image data is converted into NTSC format moving image data. Then, the moving image data is converted from digital to analog and converted into a moving image signal in an analog NTSC format.

The document camera device 21 is for photographing a still image, and the analog NTSC signal (still image signal) output from the document camera device 21 is added to the still image CODEC 22.

The still image CODEC 22 unlog / digital-converts the still image signal applied from the document camera device 21, and then encodes and compresses the signal by a predetermined encoding method (for example, JPEG method), and in a compressed state. The still image information is decoded into the original still image signal, and the still image signal input from the document camera device 21 or the still image signal obtained by decoding is output to the still image signal input terminal of the display control unit 19. ing. The document camera control unit 23 controls operations of the document camera device 21 such as shooting on / off and zoom-in / zoom-out.

The display controller 19 includes a video monitor device 24.
Controls the display contents of the screen displayed on the video camera device 17 in response to a command from the system control unit 1.
Alternatively, the display screen information of the moving image signal input from the moving image CODEC 18 and the display screen information of the still image signal added from the still image CODEC 22 are formed, and the display screen information of the video monitor device 24 is appropriately combined. Configure the display screen.

The ISDN interface circuit 25 is an IS
In addition to being connected to the DN, the signal processing function of the layer 1 of ISDN and the integration / separation function of the D channel signal and the two B channel signals are provided. Exchange and again
The signals of the two B channels are exchanged with the multiplexer / demultiplexer 27.

The D channel transmission control section 26 has a D channel layer 2 signal processing function and a call control processing function for connecting / disconnecting one or two B channels.

The multiplexer / demultiplexer 27 multiplexes data of a plurality of media such as voice, moving images, and general-purpose data (other data such as still image data) exchanged using the B channel, and the TTC standard JT. -H. In addition to forming frame data specified in H.221 and sending it to the line side, it separates data of a plurality of media multiplexed with the received frame data. The multiplexer / demultiplexer 27 converts the audio data into audio CODE
It exchanges with C15, and the video data is video CODE.
It exchanges data with the C18 and also exchanges general-purpose data with the system control unit 1.

These system control unit 1, ROM 2 and R
AM3, clock circuit 4, scanner 5, plotter 6, encoding / decoding unit 7, image processing unit 8, magnetic disk device 9, LC
D display control unit 11, touch panel control unit 13, voice CO
The DEC 15, the audio control unit 16, the moving image CODEC 18, the display control unit 19, the video camera control unit 20, the document camera control unit 23, the D channel transmission control unit 26, and the multiplexing / demultiplexing device 27 are connected to the internal bus 28. The data is exchanged between these elements mainly through the internal bus 28.

FIG. 3 shows an example of the operation display section of the video conference communication terminal device shown in FIG.

The operation display unit 30 includes a liquid crystal display device 1
0 and a touch panel device 12 attached to the display screen of the liquid crystal display device 10 are provided. The touch pen 31 is for appropriately touching the operation surface of the touch panel device 12.

The display screen of the liquid crystal display device 10 is, as shown in FIG. 4, mainly an information display section DM on which operation guidance information, a telewriting drawing screen, etc. are displayed.
And a function key display portion DF representing general operation contents, and a help key DFa for instructing to display a help screen as a specific key of the function key display portion DF.
Is set.

Therefore, the user can select the function key display portion D
By touching the help key DFa of F with the touch pen 31, it is possible to display a help screen corresponding to the current execution state of the application being executed by the video conference communication terminal device at that time.

For example, an application program provided in this video conference communication terminal device is used as a basic system, a video conference session, telewriting communication,
For group 4 facsimile and report display / output, independent help file data is set for each application program and stored in the magnetic disk device 9 in association with each application program.

Further, each application program is
A plurality of operating states peculiar to the application program are set, and one or more help data that the user can refer to is set for each operating state. That is, the help file data set in one application program includes a plurality of help files according to the possible operating states.

FIG. 5 shows an example of the center device TC.

In the figure, the system control unit 41 controls the respective units of the center unit TC and the user unit TU.
1-TUn help statistical data collection process, and
The ROM 42 executes various control processing such as display processing of help statistical data, and the ROM 42 includes a part of the control processing program executed by the system control unit 41, various data necessary for executing the control processing program, and the like. The RAM 43 constitutes a work area of the system control unit 41 and the like.

The clock circuit 44 is for outputting the current date and time information, and the magnetic disk device 45 is for storing system software, a plurality of application programs, a large number of user data, and the like. The magnetic disk interface circuit 46 is for exchanging various data with the magnetic disk device 45.

The printer 47 is for hard copy of various data, and the printer interface circuit 48 is for exchanging various data with the printer 47.

The liquid crystal display device 49 is used as a display unit when the user operates the center device TC, and the LCD display control unit 50 is used for the liquid crystal display device 49.
For controlling the display contents of.

The touch panel device 51 is the liquid crystal display device 4.
The touch panel controller 52 controls the operation of the touch panel device 51. The touch panel controller 52 is provided on the display screen 9 to output coordinate data touched and touch state data.

Now, the user devices TU1 to TU of this embodiment.
When a user performs a help display request operation, n is a history of the help request count (use count) for each application and the execution state at that time, and the help as shown in FIG. Save to the statistical data table.

Here, the items of the help statistical data table are the application name, the application ID (identification number) set in the application, the execution state when the help display is requested, the type of help data, and the use of help. It consists of the number of times.

FIG. 7 shows an example of processing executed when the help display is requested by the user devices TU1 to TUn and the help display is completed.

First, the use of the help function is monitored (NO loop of decision 101). When the help function is used and the result of decision 101 is YES, the help function at that time is used. The type of the application is determined (process 102), the execution state of the application at that time is determined (process 103), and the type of the displayed help data is determined (process 10).
4).

Next, it is checked whether or not the help statistical data is formed and saved for the application and its execution state and the type of the help data judged at that time (decision 105), and the result of the judgment 105 is NO. When it becomes, help statistical data corresponding to the application and its execution state determined at that time and the type of help data is created (process 106), and the contents of the help statistical data table are updated (process 107). This process ends.

When the result of determination 105 is YES, the value of the number of times of use of help in the help statistical data corresponding to the application and its execution state determined at that time and the type of help data is increased by 1, The help statistical data is updated (process 108), and this process ends.

In this way, the user devices TU1 to TU
In n, when a help display operation is requested by the user, predetermined help information is displayed according to the operation state at that time, and the contents of the help statistical data table are displayed based on the displayed help information. To update.

As described above, the help statistical data tables stored in the user devices TU1 to TUn are collected by the center device TC according to the transmission procedure as shown in FIG. It should be noted that FIG. 9 shows an example of the configuration of a transmission protocol for executing this transmission procedure.

First, the calling terminal (in this case, the center device T
C) is the intended destination terminal (in this case, the user equipment TU1
~ TUn) is specified as the destination, and data indicating "help statistical data collection request" is set in a predetermined "user / user" information element.
P is sent to the ISDN to request a call setup with the destination terminal, which causes the ISDN to send a call setup acceptance message CALL_PROC for notifying the call setup status to the originating terminal and to the designated destination terminal. Call setup message S
Send ETUP to make a call.

When the destination terminal responds to the incoming call, it sends a response message CONN to the ISDN.
Sends a response confirmation message CONN_ACK to the destination terminal to confirm the response of the destination terminal, and at that point, a B channel for data transmission is established between the source terminal and the destination terminal. The destination terminal starts the transmission procedure on the B channel.

First, the calling terminal sends a command SABM to request the setting of the link layer, and the called terminal responds with a response UA, whereby the link layer is set.

The calling terminal then sends a signal CR to set the transport layer and the called terminal sends a signal CC to accept it, whereby
The transport layer is set.

Then, the calling terminal sends a signal CN in order to set up the connection of the session layer, and the called terminal responds with a signal AC, whereby the session layer is established.

In this way, when the session layer is established, the calling terminal and the called terminal exchange the signals CD and CDA, respectively, to perform capability exchange, and the calling terminal
The transmission function set in the capability exchange is sent to the destination terminal by using the signal AS, and the activity on the session layer is started.

Then, the calling terminal sends a predetermined data DT_SPDU (1) representing a help statistical data collection request to the called terminal, and the called terminal sends the data DT_SPDU (1).
Data, DT_SPDU that sets the contents of the help statistical data table saved at that time
(2) is sent to the calling terminal.

In this way, when the contents of the help statistical data table are received, the calling terminal sends a signal AE,
The terminating terminal sends a signal AEA to end the activity, then the calling terminal sends a signal FN and the terminating terminal
The signal DN is sent to release the session layer connection.

Next, the calling terminal sends the link layer command DISC, and the called terminal sends the response UA, whereby the link layer is released.

In this way, when the link on the B channel is released, the calling terminal sends the disconnect message DISC to I
Send to SDN to request release of D channel, ISDN
Sends a release message REL to the calling terminal to notify the restoration of the D channel. On the other hand, the ISDN sends a disconnection message DISC to the destination terminal to request the release of the D channel, and the destination terminal sends a release message REL to the ISDN to notify the D channel recovery.

As a result, the calling terminal IS sends the release completion message REL_COMP notifying the completion of channel disconnection.
In response to the DN, the D channel between the calling terminal and the ISDN is released. Along with that, ISDN
It sends a release complete message REL_COMP to the destination terminal, which releases the D channel between the ISDN and the destination terminal. As a result, the D channel set between the calling terminal and the called terminal is completely released.

In this way, the calling terminal (center device T
B) between C) and the destination terminal (user devices TU1 to TUn)
The channel is set, and the sending terminal requests the destination terminal to send the help statistical data table. The destination terminal sends the contents of the help statistical data table at that point to the calling terminal, and the data is transmitted. When is finished, the B channel is released.

In the calling terminal (center device TC),
The stored contents of the help statistical data table are updated based on the contents of the help statistical data table received from the destination terminals (user devices TU1 to TUn). On the other hand, when transmitting the help statistical data table, the user devices TU1 to TUn erase all the contents and form a new help statistical data table thereafter.

In this way, when the center device TC receives the help statistical data table, it integrates them into one help statistical data table and stores the integrated help statistical data table.

Then, when the user requests the display of the help statistical data, the center device TC displays the help statistical display screen as shown in FIG. 10 on the liquid crystal display device 49.

At the bottom of the help statistics display screen,
A sort button for instructing the rearrangement of information and an end button for instructing the end of display are displayed.

When the user touches the sort button, as shown in FIG. 11, the contents of the help statistics display screen are updated to the display contents sorted in descending order using the help usage frequency as a key.

When the user touches the end button, the help statistics display screen is erased and the display is returned to the original screen.

Thus, in the center device TC,
A help statistical data table is received from each of the user devices TU1 to TUn, a help statistical data table in which all the help statistical data tables are integrated is configured and stored, and the integrated help statistics are displayed in response to a display request from the user. Since I am trying to display the contents of the data table,
It is possible to know the request status of the help display in the user devices TU1 to TUn, and it is possible to adjust the provision order of displaying the help data to the most manageable status for the user based on such information. Thereby, for example, when the version of the application is upgraded, usability of the help function of the application can be improved.

FIG. 12 shows an example of the outline of the processing of the center device TC.

In the figure, the system control unit 1 inputs a request for collecting help statistical data, a request for displaying help statistical data, or
It is monitoring that other processing other than that is requested (NO loop of judgments 201, 202, and 203).

When the user inputs a request for collecting help statistical data, the result of judgment 201 is YES.
Becomes, the ISD of the collection destination user devices TU1 to TUn
After requesting the N address (telephone number), the ISDN address input at that time is called, a predetermined help statistical data collection process (process 204) is executed, and the determination 201
Return to

When the user inputs a request for displaying the help statistical data and the result of the determination 202 is YES, a predetermined display process (process 205) for displaying the help statistical display screen is executed. , Return to decision 201.

When another process other than that is requested and the result of the determination 203 is YES, the process corresponding to the requested process content is executed (process 2
06), and returns to the determination 201.

FIG. 13 shows an example of the help statistical data collection process (process 204).

The system control unit 41 sets the ISDN addresses of the user devices TU1 to TUn specified in the "calling number" information element, and data indicating "help statistical data collection request" in the "user / user" information element. A call setup message SETUP in which is set (process 301), and the call setup message SETUP is set to I.
The specified user equipment is sent to the SDN to call (step 302), and the ISDN calls the call setting acceptance message CALL.
_PROC is received (process 303). Then, it is checked whether or not the response message CONN is received from the user device (decision 304).

When the result of decision 304 is NO,
The communication operation at that time is terminated (process 305), the fact is displayed to the operator as an error, and the communication operation at that time is ended in error.

When the result of determination 304 is YES, the B channel is established (process 306), and the session layer is established by the above-mentioned predetermined transmission procedure (process 307). Then, predetermined data DT_SPDU (1) representing a help statistical data collection request is sent to the user device (process 308), and the user device sets data DT_SPD in which the contents of the help statistical data table are set.
U (2) is received and its data DT_SPDU (2) is received.
The content of is stored (process 309).

In this way, when the contents of the help statistical data table are received from one user device, a predetermined B
The channel end procedure is executed to terminate the B channel (process 310), and a predetermined call disconnection release procedure is executed to disconnect the call.
It is released (process 311), the contents of the integrated user help statistical data are updated based on the contents of the help statistical data table received at that time (process 312), and this process is terminated. Note that the method of integrating the contents of the received help statistical data table can be realized by accumulating the number of times of help use of the same help contents.

FIG. 14 shows an example of the display process (process 205).

First, the system control unit 41 forms display information for displaying a list of the contents of the stored integrated help statistical data table (process 401), and displays the contents of the display information on the liquid crystal display device 49. Display output (Process 4)
02). In that state, the process waits until the sort button is touched or the end button is touched (NO loop of determinations 403 and 404).

When the user touches the sort button and the result of determination 403 is YES, the display items are sorted in descending order using the number of times of help use as a key (step 405), and the sorted display items are listed. The display information to be displayed is formed (process 406), and the content of the display information is displayed and output to the liquid crystal display device 49 (process 40).
7) Return to decision 403.

When the user touches the end button and the result of the determination 404 is YES,
The display content displayed at that time is erased, the display content is returned to the display screen displayed before this display processing (processing 408), and this processing is ended.

By the way, in the above-described embodiment, the help statistical data table is formed by integrating the help statistical data tables received from the respective user devices TU1 to TUn, and the display processing and the like are performed based on the integrated help statistical data table. However, when the help statistical data table is formed and stored for each of the user devices TU1 to TUn, the help statistical data can be referred to for each user.

In that case, in the center device TC, as shown in FIG.
As shown in (a), a user help statistical data table is formed.

This user help statistical data table is
The user help statistical data is summarized for each user device, and one user help statistical data includes a user ID (identification number) assigned to the user device, as shown in FIG. It consists of a telephone number (ISDN address) set in the user device, and a history area for storing information summarizing all the received help statistics tables.

In this case, the center device TC is
When the user requests the display of the help statistical data, the help statistical display screen for each user as shown in FIG. 16 is displayed on the liquid crystal display device 49.

Below the user-specific help statistics display screen, a next page button for instructing to display the user-specific help statistics display screen for the next user, and a command for rearranging information. A sort button and an end button for instructing the end of display are displayed.

When the user touches the next page button, the next contents of the user-specific help statistical data table displayed at that time are selected in the order of user ID, and the contents are displayed.

When the user touches the sort button, as shown in FIG. 17, the help statistics display screen is updated to display contents sorted in descending order with the help usage count as a key.

When the user touches the end button, the help statistics display screen is erased and the display returns to the original screen.

In this way, in the center device TC,
A help statistical data table is received from each of the user devices TU1 to TUn, a user-specific help statistical data table is configured and stored for each of the user devices TU1 to TUn, and a help statistical data table is displayed in response to a display request from the user. Since the contents of are displayed for each user, it is possible to know the request status of the help display in each of the user devices TU1 to TUn, and based on the information, the order of providing the help data can be determined by the user. Can be adjusted to the most manageable situation. Thereby, for example, when the version of the application is upgraded, usability of the help function of the application can be improved.

FIG. 18 shows an example of the help statistical data collection process (process 204) in this case.

The system control unit 41 sets the ISDN addresses of the user devices TU1 to TUn specified in the "calling number" information element, and data representing "help statistics data collection request" in the "user / user" information element. A call setup message SETUP in which is set (process 501), and the call setup message SETUP is set to I.
The specified user equipment is sent to the SDN to call (step 502), and the ISDN calls the call setting acceptance message CALL.
_PROC is received (process 503). Then, it is checked whether or not the response message CONN is received from the user device (decision 504).

When the result of judgment 504 is NO,
The communication operation at that time is terminated (process 505), an error is displayed to the operator to that effect, and the communication operation at that time ends in error.

When the result of determination 504 is YES, the B channel is established (process 506) and the session layer is established by the above-described predetermined transmission procedure (process 507). Then, predetermined data DT_SPDU (1) representing a help statistical data collection request is sent to the user device (process 508), and data DT_SPD in which the contents of the help statistical data table are set from the user device.
U (2) is received and its data DT_SPDU (2) is received.
The content of is stored (process 509).

In this way, when the contents of the help statistical data table are received from one user device, a predetermined B
The channel end procedure is executed to terminate the B channel (step 510), and a predetermined call disconnection release procedure is executed to disconnect the call.
It is released (process 511) and the content of the user-specific help statistical data of the corresponding user is updated based on the content of the help statistical data table received at that time (process 51).
2) This process ends.

FIG. 19 shows an example of the display process (process 205) in this case.

First, the system controller 41 determines the user ID
The display information for displaying the contents of the help statistical data table for each user having the smallest
1) The contents of the display information are displayed and output to the liquid crystal display device 49 (process 602). In that state, the process waits until the next page button is touched, the sort button is touched, or the end button is touched (NO loop of decisions 603, 604, and 605).

When the user touches the next page button and the result of determination 603 is YES, the help statistical data table for each user of the user ID next to the help statistical data table for each user displayed at that time is displayed. Is selected to form display information for displaying a list of the contents of the help statistical data table for each user (Process 6).
06), the content of the display information is displayed on the liquid crystal display device 49 (process 607), and the process returns to the determination 603.

When the user touches the sort button and the result of determination 604 is YES, the contents of the user-specific help statistical data table displayed at that time are used in descending order with the help usage count as a key. Sorting (process 608), forming display information for displaying the sorted display items in a list (process 609), outputting the content of the display information to the liquid crystal display device 49 (process 610), and making a determination. Return to 603.

If the user touches the end button and the result of determination 604 is YES,
The display content displayed at that time is erased, the display content is returned to the display screen displayed before this display processing (processing 611), and this processing is ended.

By the way, in the above-mentioned embodiment, the case where the present invention is applied to the video conference communication terminal device has been described, but the present invention can be applied to other communication terminal devices in the same manner.

[0103]

As described above, according to the present invention,
Since the help statistical data formed by the user device is collected, all the help statistical data are integrated, and the content of the integrated help statistical data is displayed, it is possible to know the request status of the help display on the user device. You can specify the order in which the help data will be displayed based on those information.
The effect that the user can adjust to the most manageable situation is obtained.

Further, since the help statistical data formed by the user device is collected and the content of the help statistical data is displayed for each user, it is possible to know the request status of the help display in each user device. Based on the information
An effect that the order of providing help data can be adjusted to the most convenient situation for the user is obtained.

[Brief description of drawings]

FIG. 1 is a block diagram showing an example of a help statistical information collecting system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a video conference communication terminal device according to an embodiment of the present invention.

3 is a schematic partial perspective view showing an example of an operation display unit of the apparatus of FIG.

FIG. 4 is a schematic diagram showing an example of a help key.

FIG. 5 is a block diagram showing an example of a center device.

FIG. 6 is a schematic diagram showing an example of a help statistical data table.

FIG. 7 is a flowchart showing an example of a process executed when a help display is requested by the user device and the help display is finished.

FIG. 8 is a time chart showing an example of a transmission procedure when the center apparatus collects help statistical data of the user apparatus.

9 is a schematic diagram showing an example of individuality of a transmission protocol for realizing the transmission procedure of FIG.

FIG. 10 is a schematic diagram showing an example of a help statistics display screen.

FIG. 11 is a schematic diagram showing an example of a help statistics display screen after sorting.

FIG. 12 is a flowchart showing an example of an outline of processing of the center device.

FIG. 13 is a flowchart showing an example of help statistical data collection processing.

FIG. 14 is a flowchart showing an example of display processing.

FIG. 15 is a schematic diagram showing an example of a user help statistical data table.

FIG. 16 is a schematic diagram showing an example of a help statistics display screen for each user.

FIG. 17 is a schematic diagram showing an example of a help statistics display screen for each user after sorting.

FIG. 18 is a flowchart showing another example of help statistical data collection processing.

FIG. 19 is a flowchart showing another example of display processing.

[Explanation of symbols]

 TC center device TU1 to TUn user device

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Claims (2)

[Claims] 1. Predetermined help information corresponding to the internal state of the apparatus is stored corresponding to each internal state, and when a predetermined help operation is input, help information according to the internal state at that time. And one or more communication terminal devices that form and save help display history information indicating the type and display frequency of the help information that is displayed and output, in association with the internal state of the device at that time, When the help display history information is received from the one or more communication terminal devices, the received help display history information is integrated and saved, and when the help statistics display is requested, the integrated help display is saved. A help statistical information collecting system, characterized by comprising a center device for displaying history information. 2. Predetermined help information corresponding to the internal state of the device is stored corresponding to each internal state, and when a predetermined help operation is input, help information according to the internal state at that time. And one or more communication terminal devices that form and save help display history information indicating the type and display frequency of the help information that is displayed and output, in association with the internal state of the device at that time, When the help display history information is received from the one or more communication terminal devices, the received help display history information is stored for each communication terminal device, and when the help statistics display is requested, each help terminal history information is received. 2. A help statistics information collecting system, comprising: a center device for displaying the help display history information stored in the above for each communication terminal.