JPH09128595A - Automatic transaction device and abnormality monitoring method for the same - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reproduce the condition of an accident even thereafter by monitoring the state of holding paper moneys in an integration part while closing a shutter by generating leaving of paper money or any discharge error, and storing the time when some abnormality is generated. SOLUTION: When an account number and an amount are inputted by operating function keys, paper moneys are conveyed from a safe through a conveyer path under the control of a controller 13. In this case, when the discharge error of paper money is generated, processing for collecting paper moneys is performed and next, the shutter is closed by turning off a solenoid. After the collection of paper money is confirmed, the execution of paper money collection is printed onto a journal and next, it is confirmed based on signals from photosensors SC5-SC8 whether paper moneys are present or not. In this case, when the absence of paper money is judged and the paper money to be originally existent is eliminated, the time when that paper money disappears is written in a memory 16. Then, when a clerk reset key 39 is operated, the error state is displayed on a monitor and the generation of abnormality is printed by a printer P.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus for conducting withdrawal transactions and an abnormality monitoring method for monitoring an abnormality occurring in the automatic transaction apparatus.

[0002]

2. Description of the Related Art In a conventional automatic transaction apparatus, when performing a withdrawal transaction using a magnetic stripe card (magnetic card) as an ID card, a user first selects a withdrawal transaction. By this selection, the magnetic card is inserted according to the guide for inserting the magnetic card. Then, the personal identification number is pressed in accordance with the guidance for inputting the personal identification number. Then, the withdrawal amount is input according to the withdrawal amount input guidance.

The automatic transaction device reads the bank number, branch number, account number, etc. from the magnetic stripe of the magnetic card, and the read bank number, branch number, account number, etc. and the personal identification number entered by the user, A transaction request message consisting of the amount to be dispensed is created, and the created transaction request message is sent to the host computer.

The host computer searches the master file from the bank number, branch number, and account number, and collates the input personal identification number. When it is determined that the personal identification number is correct, a transaction permission message is transmitted to the automatic transaction device.

Upon receipt of the transaction permission message, the automatic transaction apparatus prints the statement slip, takes out the cash paid, and discharges the magnetic card, statement, and cash. In such an automatic transaction device, in the case where the number of banknotes stored in the cashbox is smaller than the number of dispensed money, a banknote release error occurs.

FIG. 21 shows a method of coping with this release error.
This will be described with reference to the flowchart of FIG. First, as described above, a magnetic card is inserted to perform a trading operation (step S1). Next, when it is determined by the error detection means described later with reference to the flow chart of FIG. 15 that a bill discharge error has occurred (step S2), the conveyance means for conveying the bill is reversed. The banknotes are rotated to retract the banknotes to the stacking section and held (step S3), and the shutter is closed (step S4). In this way, by closing the shutter, the shutter is illegally opened to prevent the bills held in the stacking unit from being stolen.

[0007]

However, even if the shutter is closed as described above, the shutter is opened when an accident occurs in which the banknotes held in the stacking unit are stolen due to illegal opening of the shutter. Since the time when the bill was unlawfully opened is not recorded and the time when the banknotes are taken out from the stacking unit is not stored, it is not possible to reproduce the situation under which the accident occurred, and the criminal is identified. I couldn't do that.

After waiting for the input of the staff key (step S5), the error state is displayed (step S).
6). Then, the security recovery process is performed and the error process is terminated (step S7).

Further, the bill may be lost after the staff key is input, and in such a case, it is impossible to reproduce the situation in which the accident occurred.

The present invention has been made in view of the above points, and an object thereof is to convey a bill from a safe via a conveying means in response to a transaction operation of a customer, and to open a shutter to release the bill. In an automatic transaction device that causes a banknote to be released from the
Automatic transaction that can monitor the banknotes from the state where the banknotes are closed and the banknotes are held in the stacking unit, and when an abnormality occurs, the time is stored so that the situation of the accident can be reproduced even afterwards. An object of the present invention is to provide an abnormality monitoring method for a device and an automatic transaction device.

[0011]

An automatic transaction device according to a first aspect of the present invention responds to a transaction operation by means of withdrawal processing means for withdrawing money from a withdrawal outlet and processing by this withdrawal processing means. In this case, a shutter for opening the withdrawal opening, a failure occurrence detecting means for detecting an occurrence of a failure in which the money cannot be withdrawn during the money withdrawal processing by the exit processing means, and the failure occurrence detecting means for issuing the money. Collecting means for collecting money that has not been withdrawn when it is detected that the money cannot be withdrawn,
Shutter control means for operating the shutter to close the withdrawal port when money is collected by the collecting means,
The money detecting means includes a money detecting means for detecting the presence or absence of money collected by the collecting means, and a storage means for storing the detected time when the money detecting means detects the absence of money. It is characterized by

An abnormality monitoring method in an automatic transaction device according to a second aspect of the invention is to collect money that has not been dispensed and to dispense money when a failure that the money cannot be dispensed is detected during dispense processing of money. When the money that was not money was collected,
When the shutter of the dispensing port is operated to close the dispensing port, and the presence or absence of money collected without dispensing is always detected, and when it is detected that there is no recovered money, It is characterized in that the detected time is stored.

According to a third aspect of the present invention, an automatic transaction device has a withdrawal processing means for withdrawing money from a withdrawal outlet in response to a transaction operation, and the withdrawal processing when the withdrawal processing means processes the money. A shutter for opening the mouth, a forgetting detection means for detecting forgetting of the money dispensed from the dispensing port, and a forgetting money detecting means for collecting the money when the forgetting money is detected. Collection means, shutter control means for operating the shutter to close the withdrawal port when money is collected by the collection means, and currency detection for detecting the presence or absence of money collected by the collection means It is characterized by comprising means and storage means for storing the time when the money is detected by the money detecting means.

In the abnormality monitoring method in the automatic transaction device according to claim 4, when the money dispensed from the dispensing port is forgotten, the forgotten currency is recovered and the forgotten currency is recovered. At that time, the shutter of the withdrawal port is operated to close the withdrawal port, and the presence / absence of coins that have been forgotten and recovered is constantly detected, and it is detected that there is no recovered coins. At times, this detected time is stored.

According to a fifth aspect of the present invention, an automatic transaction apparatus responds to a transaction operation by withdrawal processing means for withdrawing money from a withdrawal outlet and the withdrawal processing when the withdrawal processing means performs processing. A shutter for opening the mouth, a forgetting detection means for detecting forgetting of the money dispensed from the dispensing port, and a forgetting money detecting means for collecting the money when the forgetting money is detected. Collection means, shutter control means for operating the shutter to close the dispensing port when the money is collected by the collection means, and currency detection for detecting the presence or absence of the money collected by the collection means Means, door opening / closing detecting means for detecting opening / closing of the door covering the dispensing port, shutter opening / closing detecting means for detecting opening / closing of the shutter, and clerk key
Until the operation of the staff key is detected by the staff key detecting means and the staff key detecting means, the time when the banknote detecting means detects the absence of bills, and the opening and closing detecting means detects the door. The time when the opening is detected and the time when the shutter is opened by the shutter opening / closing detecting means are stored, and when the operation of the staff key is detected by the staff key detecting means, the staff key is operated. The time when the absence of banknotes is detected by the currency detecting means even after the staff key is operated, the time when the opening of the door is detected by the opening and closing detecting means, and the shutter opening and closing detecting means by the shutter opening and closing detecting means. A storage unit for storing the time when the shutter is opened is provided.

In the abnormality monitoring method in the automatic transaction device according to claim 6, when the money dispensed from the dispensing port is forgotten, the forgotten currency is recovered and the forgotten currency is recovered. When the cash is dispensed, the shutter of the dispensing port is operated to close the dispensing port, and there is money that has been forgotten and collected, the opening and closing of the door covering the dispensing port, the opening and closing of the shutter, the staff key.
The operation is always detected to detect that there is no collected money, the door is opened, and the shutter is opened before and after the operation of the attendant key.

According to a seventh aspect of the present invention, an automatic transaction device has a withdrawal processing means for withdrawing money from a withdrawal outlet in response to a transaction operation, and the withdrawal processing when processing with this withdrawal processing means. A shutter for opening the mouth, a failure occurrence detecting means for detecting the occurrence of a failure in which the money cannot be dispensed during the money dispensing processing by the exit processing means, and the failure occurrence detecting means detects that the money cannot be dispensed. Collecting means for collecting money that has not been dispensed, shutter control means for operating the shutter to close the dispensing port when the money is collected by the collecting means, and the collecting means. Currency detecting means for detecting the presence or absence of money collected by the means, door opening / closing detecting means for detecting opening / closing of the door covering the dispensing port, shutter opening / closing detecting means for detecting opening / closing of the shutter, and an attendant key. -Check the operation Detection means, the attendant key - - clerk key to the detecting means attendant key - until operation is detected,
The time when the bill detecting means detects that there is no bill, the time when the opening and closing detecting means detects the opening of the door, and the time when the shutter is opened by the shutter opening and closing detecting means are stored, and the clerk key detecting means When the operation of the clerk key is detected, the time when the clerk key is operated is memorized, and the time when the bill detecting means detects that there is no bill even after the clerk key is operated, And a storage unit for storing the time when the opening and closing detection unit detects the opening of the door and the time when the shutter opening and closing detection unit opens the shutter.

The abnormality monitoring method in the automatic transaction device according to claim 8 collects the unprocessed money when the occurrence of a failure in which the money cannot be withdrawn is detected during the money withdrawal process, and outputs the money. When the money that was not money was collected,
The shutter of the dispensing port is operated to close the dispensing port, and the presence or absence of money not dispensed, the opening / closing of the door covering the dispensing port, the opening / closing of the shutter, and the operation of the staff key are constantly detected. ,
Detecting that there is no collected money, detecting the opening of the door, and the opening of the shutter are performed before and after the operation of the staff key, and when the money is exhausted, the door is opened, the shutter is opened. It is sometimes characterized by sounding an alarm.

[0019]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. First, a schematic system configuration of an automatic transaction device will be described with reference to FIG. FIG.
In FIG. 6, only one set of the light emitting element and the light receiving element is described, but as shown in FIG. 6, actually four groups of the light emitting element and the light receiving element are arranged. In FIG. 1, 1
Reference numeral 1a is a light emitting element and 11b is a light receiving element. The light emitting element 11a and the light receiving element 11b are connected to the detector 12.
The detection signal from the light receiving element 11b is input to the detector 12. The output of the detector 12, that is, a signal indicating the presence or absence of banknotes P accumulated in the accumulating section described later is the control device 1.
3 is output. The control device 13 is mainly composed of a microcomputer.

The control device 13 confirms the presence or absence of banknotes based on the signal detected by the detector 12. Reference numeral 14 is a CCD camera that captures an image of the banknote P held in the stacking unit. The image of the banknote P captured by the CCD camera 14 is sent to the control device 13.

A clock circuit 15, a memory 16, a communication device 17, a voice synthesizer 18, and an AMP 19 are connected to the control device 13 for measuring the current time. This A
A speaker 20 is connected to the MP19.

The synthesized voice data output from the voice synthesizer 18 is output to the AMP 19 and amplified,
It is output to the speaker 20. The control device 13 includes a front door opening / closing sensor 43, an upper door opening / closing sensor 44, a solenoid 55,
The motors M1 and M2, the printer P, and the optical sensors SC5 to SC8 are connected.

Next, referring to FIGS. 2 and 3, a schematic structure of the automatic transaction apparatus will be described. 2 (A) is a top view of the customer service section, FIG. 2 (B) is a view from the arrow A of FIG. 3 (B), and FIG.
3A is a front view, and FIG. 3B is a right side view.

In FIG. 2, reference numeral 31 is a top cover of the automatic transaction device. This top cover 31 has various data
Is a display 32 on which the data is displayed. On this display 32, the recitation number and the withdrawal amount are displayed. Around the display 32, a function key 33 for designating “withdrawal”, “remaining amount inquiry”, etc. is arranged. Further, on the right side of the top cover 31, a numeric keypad 34 for inputting an account number and an amount of money is arranged.

Further, on the front surface of the top cover 31, there are provided a magnetic card insertion / return card, a bill slot 35, and a bill slot 36 for paying out bills at the time of payment transaction. A storage portion 37 is provided.

Further, on the front surface of the top cover 31, there are provided a top cover lock 38 for locking the top cover and a staff reset key 39 used for carrying out staff processing.

Further, the front door 4 is provided on the front of the automatic transaction device.
0 is provided. The front door 40 is provided with a customer sensor 41 for detecting the presence of a user and a front door lock 42 for locking the front door 40.

Further, at the lower end of the front door 40, the front door 40
A front door open / close sensor 43 for detecting the open / close state is provided. Further, an upper door opening / closing sensor 44 is provided on the side surface of the front door 40.

Next, referring to FIG. 3, a cross-sectional view of the vicinity of the storage portion 37 will be described. In FIG. 3, reference numeral 51 is a shutter. The shutter 51 is attached to the end of the support member 52.

The support member 52 is attached rotatably around the shaft 53. This support member 5
An elongated hole 54 is provided at a position apart from the shaft 53 by a predetermined distance.

Reference numeral 55 is a solenoid, and a shaft 5 of the solenoid 55 has a pin 5 protruding and retracting in the elongated hole 54.
7 are provided. Then, when the solenoid 54 is driven and the shaft 56 retracts in the direction of the solenoid 55, the shutter 51 opens as shown in the figure. Note that when the solenoid 55 is in the non-driving state, the shaft 56 is moving forward, so the shutter 51 is in the closed state.

Next, the bill discharge path will be described with reference to FIG. In FIG. 4, 61 is a safe in which banknotes are stored. Banknote transport path 62 from this safe 61
Is provided with a take-out detection unit 63 for detecting the take-out of bills, a length detection unit 64 for detecting the length of bills, a thickness detection unit 65 for detecting the thickness of bills, and an impeller 66. ing.

The transport path 62 is provided with a stacking unit 67 for holding banknotes. Then, this stacking unit 6
7 has optical sensors SC5 and SC for checking the presence of bills.
6. Optical sensors SC7 and SC8 are provided. These photosensors are provided in the stacking unit 67 in a positional relationship as shown in FIG.

Next, with reference to FIG. 5, a detailed cross-sectional view around the storage portion 37 will be described. The sectional view of FIG. 5 is a sectional view seen from the side opposite to the sectional view of FIG. In FIG.
Reference numeral 71 is an upper clamp for conveying bills, and 72 is a lower clamp for conveying bills.

As shown in the figure, the upper clamp 71 can take a position in contact with the lower clamp 72 and a position separated from the lower clamp 72. The upper clamp 71 and the lower clamp 72 are pivotally controlled to a position A inclined by about 45 degrees and a position B oriented in a substantially vertical direction while holding the bill.

Further, the above-mentioned optical sensors SC5, SC6, SC7
, SC8 are provided so as to sandwich the upper clamp 71 and the lower clamp 72 as shown. Next, the operation of the embodiment of the present invention configured as described above will be described.

Here, the processing for discharging the bill and the error detection processing at that time will be described with reference to FIGS. 13 and 14. In FIG. 14, optical sensors SC5, SC6, SC7,
It is determined whether all "bright" are detected by SC8 (step S21a). That is, light is detected by the light receiving element 11b from all of the optical sensors SC5 to SC8. In such a case, it means that banknotes are not stacked in the stacking unit 67.

On the other hand, if "NO" is determined in the step S21, "E420" is added as an error code (step S22). Next, a process of taking out a specified number of banknotes from the cashbox 61 is performed (step S2).
3). In the process of step S23, a process of taking out the bill from the cashbox 61 is performed.

If the bill fails to be taken out of the safe 61, the error codes "E426" and "E" are displayed.
“427”, “E440”, and “E441” are added.
After the banknotes are taken out from the cashbox 61, they are conveyed to the stacking unit 67, the upper clamp 71 is controlled to be lowered, and the banknotes are sandwiched between the upper clamp 71 and the lower clamp 72 so that the ejection angle is adjusted. (Step S25).

If it is determined in step S25 that an error has occurred, the error code "E4
14 ”and“ E415 ”are added. Next, the solenoid 54 is driven, and a process of opening the shutter 51 is performed (step S27). If the determination is made in step S27, "E410" is added as an error code (step S28).

Then, the bill is held and conveyed between the upper clamp 71 and the lower clamp 72, and the bill is discharged (step S29). If it is determined in step S29 that an error has occurred, the error code "E
417 ”is added (step S30).

The shutter 5 is used for this error determination.
Judgment is made by the photosensors SC5 and SC6 both becoming "bright" within a specified time after opening 1. Next, it is determined whether the customer takes out the bill and the optical sensors SC07 and SC08 become "bright" (step S31). This step S31
When it is determined to be "NO" in step S1, "E412" and "E436" are added as error codes (step S).
32).

Then, the drive of the solenoid 54 is released, and the shutter 51 is closed (step S33). If it is determined in step S33 that an error has occurred when closing the shutter 51, "E411" is added as an error code (step S34).

If it is determined in step S33 that the shutter 51 is normally closed, the process normally ends.
Next, the detailed operation of the flow chart of FIG. 14 will be described with reference to FIG. First, the stacking unit 67 performs a process for confirming the presence of banknotes based on the signals from the optical sensors SC5, SC6 and the optical sensors SC7, SC8 (step S41).

Then, it is determined whether the customer has made a transaction (step S42). This judgment is made by the function key 33 arranged around the display 32.
It is detected that the account number and the amount of money are input from the numeric keypad 34 while operating the.

If "YES" is determined in the step S42, the motor M1 is driven. And
Before the banknotes are taken out from the safe 61, it is determined whether the banknotes remain in the stacking unit 67 (step S44). If the determination in step S44 is "YES", error processing is performed (step S45).

On the other hand, if "NO" is determined in the step S44, the bill is taken out from the safe 61 (step S46). Then, the number of bills conveyed from the safe 61 via the conveyance path 62 is counted by the takeout detection unit 63, the length of the bill is detected by the length detection unit 64, and the thickness detection unit 65. When the thickness of the bill is detected, the position of the bill is confirmed by the signals from the optical sensors SC5 to SC8 (step S47).

Banknotes are accumulated in the accumulating section 67 (step S48). Next, the banknote is moved in the reject direction for transportation (step S49). Then, it is printed on the journal (step S50). Then, the card is removed (step S51).

Then, processing for returning the bill to the discharging direction is performed (step S52). Next, processing for opening the shutter 51 is performed (step S53). Then, the discharge motor M2 is turned on and the bill is discharged (step S
54).

Then, it is determined whether or not the optical sensors SC5 and SC6 are "bright" (step S55). Here, if the bill cannot be discharged for some reason, the optical sensor SC5,
SC6 remains “dark”. For this reason, it is determined that a banknote release error has occurred, and the error code "E4
17 ”is added (step S56).

By the way, in the determination of step S55, "YE
If it is determined to be "S", the discharge motor M2 is turned off (step S57). And the optical sensors SC7, SC8
When it is determined that is bright, that is, when it is determined that a bill is taken out, the shutter 51 is controlled to be closed (step S59).

By the way, in the determination of step S58, "N
When it is determined to be "O", it is determined that there is a failure to forget to take (step S60), and the collecting operation is performed (step S61).

Next, referring to FIG. 15, the optical sensors SC5 to SC
The positional relationship of 8 will be described. As shown in FIG.
Shutter 51, belts 81 and 82, optical sensors SC6 to SC9
16 is provided, the combination in the case where the error code "E417" in step S30 is added will be described with reference to FIG.

When the error code "E417" is added, there are "6" patterns as shown in FIG. As the code pattern, if the SC05, SC06, SC07, and SC08 output from the optical sensor are all in the "dark" state, the error code "E417" is given.

Next, with reference to FIGS. 17 and 18, a process for confirming the position of the bill will be described. First, FIG.
When the banknote P is positioned as shown in 7 (A) to 7 (D) and the position of the banknote is as shown in FIG. 17 (A), the position of the banknote is determined to be normal. .

When the bill is tilted as shown in FIG. 17B, the optical sensor SC07 becomes "bright".
It is determined to be abnormal. Further, when the banknote P is folded as shown in FIG. 17C, the optical sensors SC06 and SC08 are "bright", and therefore it is determined to be abnormal.

Next, description will be made with reference to the flowchart of FIG. First, the customer's transaction operation is a function key
This is performed by operating the keys 33 and the numeric keypad 34 (step S11). That is, by operating the function key 33, the account number and the amount of money are input.

In response to the operation of step S11, the bill is transferred from the safe 61 to the transport path 62 under the control of the controller 13.
Conveyed through. At this time, a process when a banknote discharge error occurs (step S12) will be described.

When a bill discharge error occurs in this way, a process of collecting bills is performed (step S1).
3). Next, the solenoid 55 is turned off, and the shutter 5
1 is controlled to be closed (step S14).

After confirming the collection of bills, printing indicating that the bills have been collected and printed is performed (step S15). Next, the presence or absence of banknotes is confirmed based on the signals from the optical sensors SC05 to SC08 (step S16). This confirmation is performed every one second.

Then, it is determined whether the staff reset key 39 has been operated (step S17). This step S1
If the result of the determination in step 7 is "NO", step S
Returning to the processing of 16.

If it is determined in step S16 that there is no banknote, the time when the banknote is exhausted is written in the memory 16 when the original banknote is exhausted. (Step S1
8).

The determination in step S16 is performed until the attendant reset key 39 is operated. Next, when the staff reset key 39 is operated, "YE
It is determined to be "S", and the error state is displayed on the monitor 32 (step S19).

Next, the fact that an abnormality has occurred in the bill is printed by the printer P (step S20). Next, the guardian's restoration procedure is planned (step S21).

As described above, according to the first embodiment, when a bill discharge error occurs, the bill is collected in the stacking unit 67 and the state of the bill is monitored. Every time the banknotes are exhausted, the time is recorded, so that the condition in which the banknotes are exhausted can be recovered from the time.

Next, the operation of the second embodiment of the present invention will be described with reference to the flowchart of FIG. First, the customer's transaction operation is function key 33 and numeric keypad.
This is performed by the key operation of the unit 34 (step S31).
That is, by operating the function key 33, the account number and the amount of money are input.

In response to the operation of step S31, the bill is transferred from the safe 61 to the conveyance path 62 under the control of the controller 13.
Conveyed through. Then, the shutter 51 is opened and the banknote is ejected.

However, if the customer forgets to pick up the bill even though the bill has been discharged (step S32), the bill is collected (step S33).

The determination as to whether the banknote has been forgotten is made in steps S58 and S60 of the flow chart shown in FIG. Next, the solenoid 55 is turned off, and the shutter 5
Control for closing 1 is performed (step S34).

After confirming the banknote collection, printing is performed to the effect that the banknote is collected and printed (step S35). Next, an image of the bill P is picked up by the CCD camera 14 every one second and stored in the memory 16 (step S36). And 1
An image of the banknote P (1
The scene) is compared with the image (1 scene) captured by the CCD camera 14 this time (step S37).

Then, in the determination of step S37, "Y
ES ", that is, if it is determined that they match, it is determined whether the clerk reset key 39 has been operated (step S
38).

If the determination in step S18 is "NO", the process returns to step S36. By the way, when the banknotes are exhausted, it is determined in step S37 that "mismatch" has occurred, and the time when the abnormality that the banknotes are exhausted is stored in the memory 16 (step S).
39).

The determination in step S37 is made until the attendant reset key 39 is operated. Next, when the staff reset key 39 is operated, "YE
It is determined to be "S", and the error state is displayed on the monitor 32 (step S40).

Next, the fact that an abnormality has occurred in the bill is printed by the printing device P (step S41). Next, the guardian's restoration procedure is planned (step S42).

As described above, according to the second embodiment, when a bill discharge error occurs, the bill is collected in the stacking unit 67 and an image of the bill is picked up by the camera. By doing so, the state of the bills is monitored, and when the bills run out, the time is recorded. Therefore, the situation in which the bills run out can be recovered from that time.

Next, a third embodiment of the present invention will be described with reference to the flowcharts of FIGS. 9 and 10.
First, the customer's transaction operation is performed by the key operation of the function key 33 and the numeric keypad 34 (step S).
51). That is, by operating the function key 33, the account number and the amount of money are input.

In response to the operation in step S51, the banknotes are transferred from the safe 61 to the conveyance path 62 under the control of the control device 13.
Conveyed through. Then, the shutter 51 is opened and the banknote is ejected.

However, when the customer forgets to pick up the bill even though the bill has been discharged (step S52), the bill is collected (step S53).

The determination as to whether or not the banknote has been forgotten is made in steps S58 and S60 of the flow chart shown in FIG. Next, the solenoid 55 is turned off, and the shutter 5
Control for closing 1 is performed (step S54).

After confirming the collection of banknotes, printing indicating that the collection and printing of the journal has been performed is performed (step S55). Next, the presence or absence of banknotes is confirmed based on the signals from the optical sensors SC05 to SC08 (step S56). This confirmation is performed every one second.

In step S56, "there is a bill"
If it is determined that the door is open or closed (step S57). When it is determined in step S57 that the "door" is closed, it is determined whether the shutter 51 is closed (step S58).

In step S58, the shutter 5
When it is determined that 1 is closed, it is determined whether the clerk reset key 39 is input (step S5).
9). By the way, when it is determined that there is no banknote in the determination in step S56, the ID indicating that the banknote has run out and its time are stored in the memory 16 (step S60).

If it is determined in step S57 that the door has opened abnormally, the ID indicating that the door has opened abnormally and its time are stored in the memory 16 (step S60).

Further, when it is determined in step S58 that "the shutter 51 has opened abnormally", the time indicating that shutter 51 has opened abnormally is stored in the memory 16.

By the way, in the determination of step S59, "YE
If it is determined to be “S”, the staff reset key 39
The time when is operated is stored in the memory 16. And
Even after the clerk reset key 39 is operated, the presence or absence of banknotes,
Confirmation of the door and opening / closing of the shutter 51 are confirmed.

That is, the presence or absence of banknotes is confirmed based on the signals from the optical sensors SC05 to SC08 (step S62). This confirmation is performed every one second. If it is determined in step S62 that there is a banknote, the opening / closing of the door is confirmed (step S63). When it is determined in step S63 that the "door" is closed, it is determined whether the shutter 51 is closed (step S6).
4).

By the way, when it is determined that there is no banknote in the determination in step S62, the ID indicating that the banknote has run out and the time thereof are stored in the memory 16 (step S65).

If it is determined in step S63 that the door has opened abnormally, the ID indicating that the door has opened abnormally and its time are stored in the memory 16 (step S65).

Further, when it is determined in step S64 that "shutter 51 has opened abnormally", the time is stored in memory 16 together with the ID indicating that shutter 51 has opened abnormally (step S65).

Then, when it is determined in step S64 that "the shutter 51 is closed" or after the processing in step S65, the error state is displayed on the monitor 32 (step S60).

Next, the fact that an abnormality has occurred in the bill is printed by the printing device P (step S67). Next, the guardian's restoration procedure is planned (step S68).
Then, the time when the fault is removed is recorded (step S69).

As described above in detail, according to the third embodiment of the present invention, when a banknote is forgotten, the banknote is collected in the stacking unit 67, and the state of the banknote and the door. The state of No. 1 and the state of the shutter 51 are detected, and when an abnormality occurs, the time is recorded. Therefore, the situation in which there is no banknote can be recovered from that time.

Further, even after the staff reset key 39 is operated, the state of the bill, the state of the door, and the state of the shutter 51 are detected, and if an abnormality occurs, the time is recorded. Therefore, it is possible to record the abnormality occurring after the operation of the staff reset key 39.

Next, a fourth embodiment of the present invention will be described with reference to the flowcharts of FIGS. 11 and 12. First, the customer's transaction operation is function key-3.
3 and the key operation of the numeric keypad 34 (step S71). That is, by operating the function key 33, the account number and the amount of money are input.

In response to the operation of step S71, the banknotes are transferred from the safe 61 to the conveyance path 62 under the control of the controller 13.
Conveyed through. At this time, a process when a bill discharge error occurs (step S72) will be described.

When a bill discharge error occurs in this way, a process for collecting bills is performed (step S7).
3). Next, the solenoid 55 is turned off, and the shutter 5
1 is controlled to be closed (step S74).

After confirming the bill collection, printing is performed to the effect that the collection printing is performed in the journal (step S75). Next, the presence or absence of banknotes is confirmed based on the signals from the optical sensors SC05 to SC08 (step S76). This confirmation is performed every one second.

In step S76, "there is a bill"
If it is determined that the door is open or closed, it is confirmed (step S77). When it is determined in step S77 that the "door" is closed, it is determined whether the shutter 51 is closed (step S78).

In step S78, the shutter 5
When it is determined that 1 is closed, it is determined whether the staff reset key 39 has been input (step S7).
9). By the way, when it is determined that there is no banknote in the determination of step S76, the ID indicating that the banknote has run out and its time are stored in the memory 16 (step S
80), an alarm is sounded (step S81).

If it is determined in step S77 that the door has opened abnormally, the ID indicating that the door has opened abnormally and its time are stored in the memory 16 (step S80), and the alarm is issued. Sounded (step S81).

Furthermore, if it is determined in step S78 that "the shutter 51 has opened abnormally", the time and the ID indicating that the shutter 51 has opened abnormally are stored in the memory 16 (step S80). ), An alarm is sounded (step S81).

By the way, in the judgment of step S79, "YE
If it is determined to be “S”, the staff reset key 39
The time when is operated is stored in the memory 16 (step S82).

Even after the clerk reset key 39 is operated, the presence / absence of bills, the confirmation of the door, and the opening / closing of the shutter 51 are confirmed. That is, the presence or absence of banknotes is confirmed based on the signals from the optical sensors SC05 to SC08 (step S83). This confirmation is performed every one second.

In the determination in step S83, "there is a bill"
If it is determined that the door is opened or closed (step S84). If it is determined in step S84 that the "door" is closed, it is determined whether the shutter 51 is closed (step S85).

By the way, when it is determined that there is no banknote in the determination in step S83, the ID indicating that the banknote has run out and the time thereof are stored in the memory 16 (step S86).

If it is determined in step S84 that the door has opened abnormally, the ID indicating that the door has opened abnormally and its time are stored in the memory 16 (step S86).

Further, when it is determined in step S85 that "the shutter 51 has opened abnormally", the time and the ID indicating that the shutter 51 has opened abnormally are stored in the memory 16 (step S86).

If it is determined in step S85 that "the shutter 51 is closed" or after the processing in step S86, the error state is displayed on the monitor 32 (step S87).

Next, the fact that an abnormality has occurred in the bill is printed by the printing device P (step S88). Next, the guardian's restoration procedure is planned (step S89).

As described above in detail, according to the fourth embodiment of the present invention, when a banknote is forgotten, the banknote is collected in the stacking unit 67, and the state of the banknote and the door The state of No. 1 and the state of the shutter 51 are detected, and when an abnormality occurs, the time is recorded and an alarm is issued, so that the situation where the banknotes are gone can be recovered from that time.

Further, even after the clerk reset key 39 is operated, the state of the bill, the state of the door, and the state of the shutter 51 are detected, and if an abnormality occurs, the time is recorded. Therefore, it is possible to record the abnormality occurring after the operation of the staff reset key 39.

By the way, the above-mentioned step S1 of FIG.
5, S20, steps S35 and S41 of FIG. 8, step S55 of FIG. 9, step S67 of FIG. 10, step S75 of FIG. 11, and step S88 of FIG. 12 are printed as shown in FIG.

This printing is performed as shown in FIG. In addition, in the above-mentioned embodiment, as the automatic transaction apparatus, only the automatic transaction apparatus for withdrawing banknotes has been described.
It can also be applied to an ATM device for withdrawal and deposit.

[0114]

As described in detail above, according to the present invention, in response to a transaction operation by a customer, banknotes are conveyed from the safe via the conveying means and the shutter is opened to eject the banknotes from the ejecting section. In an automatic transaction device, when a banknote is forgotten, a banknote release error occurs, the banknote is monitored from the state where the shutter is closed and the banknote is held in the stacking unit, and when an abnormality occurs, Since the time is stored, it is possible to provide the automatic transaction apparatus and the abnormality monitoring method in the automatic transaction apparatus, which can reproduce the situation of the accident later.

[Brief description of the drawings]

FIG. 1 is a schematic system configuration diagram of an automatic transaction device according to an embodiment of the present invention.

FIG. 2 is a schematic configuration diagram of the automatic transaction device.

FIG. 3 is a schematic configuration diagram of the automatic transaction device.

FIG. 4 is a diagram for explaining a bill discharge path.

FIG. 5 is a detailed cross-sectional view of the vicinity of a storage section 37.

FIG. 6 is a diagram showing a positional relationship of optical sensors provided in a stacking unit 67.

FIG. 7 is a flowchart for explaining the operation according to the first embodiment of the present invention.

FIG. 8 is a flowchart for explaining the operation according to the second embodiment of the present invention.

FIG. 9 is a part of a flowchart for explaining an operation according to the third embodiment of the present invention.

FIG. 10 is a part of a flowchart for explaining an operation according to the third embodiment of the present invention.

FIG. 11 is a part of a flowchart for explaining the operation according to the fourth embodiment of the present invention.

FIG. 12 is a part of a flowchart for explaining an operation according to a fourth embodiment of the present invention.

FIG. 13 is a flowchart for explaining the flow of bill discharging processing.

FIG. 14 is a flowchart for explaining an error process.
G.

FIG. 15 is a diagram showing a positional relationship between optical sensors SC5 to SC8.

FIG. 16 is a diagram showing a pattern when an error code is applied.

FIG. 17 is a diagram showing a process for confirming the position of a bill.

FIG. 18 is a diagram showing a process for confirming the position of a bill.

FIG. 19 is a diagram showing an example of print output to a journal.

FIG. 20 is a diagram showing contents output to a journal.

FIG. 21 is a flowchart showing the processing of a conventional automatic transaction device.

[Explanation of symbols]

11a ... Light emitting element, 11b ... Light receiving element, 12 ... Detector,
13 ... Control device, 17 ... Communication device, 18 ... Voice synthesizer, 19 ... AMP, 20 ... Speaker, 31 ... Top cover, 32 ... Display, 33 ... Function key,
35 ... Statement mouth.

Claims (8)

[Claims] 1. A withdrawal processing means for withdrawing money from a withdrawal opening in response to a transaction operation, a shutter for opening the withdrawal opening when processing with the withdrawal processing means, and the exit. When the processing means withdraws money, the failure occurrence detection means for detecting the occurrence of a failure in which money cannot be withdrawn, and the failure occurrence detection means, if the money cannot be withdrawn, withdrawal processing is performed. Collecting means for collecting the uncollected money, shutter control means for operating the shutter to close the withdrawal port when the money is collected by the collecting means, and the money collected by the collecting means. An automatic transaction apparatus comprising: currency detecting means for detecting the presence or absence, and storage means for storing the detected time when money is detected by the currency detecting means. 2. When a failure that the money cannot be withdrawn is detected during the money withdrawal process, the money that has not been withdrawn is recovered, and the money that has not been withdrawn is recovered. When the shutter of the dispensing port is operated to close the dispensing port, and the presence or absence of money collected without being dispensed is always detected, and when it is detected that there is no collected money, this An abnormality monitoring method for an automated teller machine, which stores the detected time. 3. A withdrawal processing means for withdrawing money from a withdrawal opening in response to a transaction operation, a shutter for opening the withdrawal opening when the money is processed by the withdrawal processing means, and the withdrawal operation. Forgetting detection means for detecting the forgetting of the money dispensed from the coin outlet, and collecting means for collecting the money when the forgetting detection means detects the forgetting money, and the collecting means. When the money is collected by the shutter, the shutter control means operates the shutter to close the withdrawal port, the money detecting means for detecting the presence or absence of the money collected by the collecting means, and the money detecting means. And a storage means for storing the detected time when the absence of money is detected. 4. When the money dispensed from the dispensing port is forgotten, the forgotten currency is recovered, and when the forgotten currency is recovered, the shutter of the dispensing port is operated. Then, the withdrawal port is closed, and the presence or absence of money that has been forgotten and collected is always detected, and when it is detected that there is no collected money, the detected time is stored. An abnormality monitoring method for an automatic transaction device, comprising: 5. A dispensing processing means for dispensing money from a dispensing opening in response to a transaction operation, a shutter for opening the dispensing opening when processing money by the dispensing processing means, and the dispensing operation. Forgetting detection means for detecting the forgetting of the money dispensed from the gold mouth, and collecting means for collecting the money when the forgetting detection means detects the forgetting money, and this collecting means When the coins are collected by means of a shutter control unit that operates the shutter to close the dispensing port, a coin detecting unit that detects the presence or absence of the coins collected by the collecting unit, and the dispensing port. Door opening / closing detection means for detecting opening / closing of the covering door, shutter opening / closing detection means for detecting opening / closing of the shutter, staff key detecting means for detecting operation of the staff key, and staff key detecting means for carrying out staff key detection. Until operation is detected Storing the time when the bill detecting means detects the absence of banknotes, the opening detecting means detecting the door opening, and the shutter opening detecting means opening the shutter, and the clerk key detecting means. When the operation of the clerk key is detected by, the time when the clerk key is operated is stored, and the time when the absence of banknotes is detected by the currency detecting means even after the clerk key is operated, An automatic transaction apparatus comprising: a storage unit that stores a time when the opening and closing detection unit detects the opening of the door and a time when the shutter opening and closing detection unit opens the shutter. 6. When the money dispensed from the dispensing port is forgotten, the forgotten currency is recovered, and when the forgotten currency is recovered, the shutter of the dispensing port is operated. Then, the withdrawal port is closed, and the presence or absence of money that has been forgotten and collected, the opening and closing of the door that covers the withdrawal port, the opening and closing of the shutter, and the staff key.
The automatic transaction device is characterized by detecting that there is no collected currency, detecting the opening of the door, and the opening of the shutter before and after the operation of the staff key. Monitoring method. 7. A withdrawal processing means for withdrawing money from a withdrawal opening in response to a transaction operation, a shutter for opening the withdrawal opening when processing with this withdrawal processing means, and the exit. When the processing means withdraws money, the failure occurrence detection means for detecting the occurrence of a failure in which money cannot be withdrawn, and the failure occurrence detection means, if the money cannot be withdrawn, withdrawal processing is performed. Collecting means for collecting the uncollected money, shutter control means for operating the shutter to close the withdrawal port when the money is collected by the collecting means, and the money collected by the collecting means. Currency detection means for detecting the presence / absence, door opening / closing detection means for detecting the opening / closing of the door covering the dispensing port, shutter opening / closing detection means for detecting the opening / closing of the shutter, and a staff key for detecting the operation of the staff key. -Detection means, Until the clerk key detecting means detects the operation of the clerk key, the time when the currency detecting means detects the absence of bills, the time when the opening and closing detecting means detects the opening of the door, and the shutter opening and closing detecting means The time when the shutter is opened is memorized by, and when the operation of the clerk key is detected by the clerk key detecting means, the time when the clerk key is operated is memorized and the clerk key is operated. And storage means for storing the time when the bill is detected by the currency detecting means, the time when the opening of the door is detected by the opening and closing detecting means, and the time when the shutter is opened by the shutter opening and closing detecting means. An automatic transaction device comprising: 8. A coin that has not been dispensed is collected, and a coin that has not been dispensed is collected, when the occurrence of a failure in which the coin cannot be dispensed is detected during the dispense of money. The shutter of the dispensing port is operated to close the dispensing port, and the presence / absence of money not dispensed, the opening / closing of the door covering the dispensing port, the opening / closing of the shutter, and the operation of the staff key are constantly detected. Detecting that there is no collected money, detecting the opening of the door and the opening of the shutter before and after the operation of the clerk key, when the money is exhausted, the door is opened, the shutter is opened. An alarm monitoring method for an automated teller machine, wherein an alarm is sounded when