JPH09102821A - Remote maintenance processing method of information processing system and telephone system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To drastically reduce a communication cost by reducing transfer data quantity to be transferred when extension/outer line setting state information set in a slave system is changed from a center system. SOLUTION: Extension/outer line mounting state information which is obtained from the main controller 101 of the slave system SS in accordance with inquiry from a control circuit 308 which inquires extension/outer line mounting state information to the main controller 101 is set in the main controller 101 by a keyboard 307 in a state where information is stored in a storage means. Then, a system is constituted in such a way that, when an extension/ outer line setting item is selected and indicated, setting information of the extension/outer line setting item where the control circuit 308 is mounted is inquired to the main controller 101 based on extension/outer line mounting information which is stored in RAM 304.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing system for managing a slave system equipped with a key telephone device from a center system and a remote maintenance processing method for the telephone system.

[0002]

2. Description of the Related Art Conventionally, in the remote maintenance function of this type of telephone system, a button telephone device of the same model as the slave side is installed on the center side,
Instructions such as reading, changing, and rewriting internal / external line setting information on the slave side are instructed by a modem signal, a PB signal, etc. via a telephone line or the like while looking at the screen of the telephone on the center side.

[0003]

As described above, in the above-mentioned conventional telephone system, since various maintenance setting operations are performed on the limited screen of the button telephone, it is necessary to manage the related setting information on a plurality of screens. Therefore, there is a problem that setting information cannot be centrally managed, and setting operation (including changing operation) becomes complicated.

In addition, although the number of internal and external lines to be mounted in the key telephone device is variable, there is a possibility that the center side may inquire the setting information of the portion where the internal and external lines of the slave side button telephone device are not mounted. There were problems such as waste of time and call charges.

The present invention has been made in order to solve the above problems, and an object of the first to third inventions of the present invention is to reduce unnecessary queries and reduce communication costs. It is an object of the present invention to provide a remote maintenance processing method for an information processing system and a telephone system which can manage related setting information in a unified manner and have a remote maintenance function with good operability.

[0006]

A first aspect of the present invention relates to a slave system having a key telephone device having a plurality of telephones and a main control unit for controlling internal and external telephone calls from the telephones, and a predetermined system. In an information processing system capable of communicating via the communication medium of No. 1, in response to an inquiry from the first inquiry unit for inquiring the main controller about the internal / external line mounting state information, and the inquiry from the first inquiry unit. A storage unit for storing the inside / outside line mounting state information acquired from the main control unit, an instruction unit for selecting and instructing an inside / outside line setting item to be set in the main control unit, and an inside / outside line setting item instruction by the instructing unit, Second inquiring means for inquiring of the main control device about the setting information of the inside / outside line setting items mounted based on the inside / outside line mounting state information stored in the storage means; It is those provided.

A second invention according to the present invention is a display means for displaying a list of the inside / outside line setting information acquired from the main control device in response to an inquiry by the second inquiry means, and an input update. Changing means for changing any of the inside / outside line setting information displayed on the display means based on data, judging means for judging a changed state of the inside / outside line setting information displayed on the display means, and the judging means. And a transfer means for extracting the updated internal / external line setting information changed based on the determination result of the means and transferring it to the main control device.

A third invention according to the present invention is a slave system having a key telephone device having a plurality of telephones and a main control unit for controlling internal and external telephone calls from the telephones.
A center system including an information processing device capable of communicating with the slave system via a predetermined communication medium,
In a remote maintenance processing method for a telephone system that manages the slave system from the center system, a first inquiry step of inquiring the main controller about the internal / external line mounting state information and a response to the inquiry. A registration step of registering the internal / external line mounting state information acquired by the center system from the main control device in a storage medium; an instructing step of selecting and instructing an internal / external line setting item to be set in the main control device; A second inquiry step for inquiring the main control device from the center system about the setting information of the inside / outside line setting items mounted on the basis of the inside / outside line mounting information stored in the main controller in response to the inquiry; Based on the display step of displaying the inside / outside line setting information acquired from the control device on the display means, and the input update data. And a change step of changing any of the inside / outside line setting information displayed on the display means, a determination step of determining a changed state of the inside / outside line setting information displayed on the display means, and based on the determination result. The transfer step of extracting the updated updated internal / external line setting information and transferring it to the main control device.

[0009]

In the first aspect of the present invention, the inside / outside acquired from the main controller on the slave system side in response to an inquiry from the first inquiry means for inquiring the main controller about the internal / external line mounting state information. When the internal / external line setting item to be set in the main control device is selected and instructed by the instructing unit in a state where the line mounting state information is stored in the storage unit, based on the internal / external line mounting state information stored in the storage unit. It is possible for the information processing system side to obtain the setting information of the internal / external line setting items installed in the slave system by inquiring the main control device about the setting information of the internal / external line setting items in which the second inquiry means is installed. To do.

In the second invention, when the inside / outside line setting information acquired from the main controller in response to the inquiry by the second inquiry means is displayed on the display means as a list, the changing means is input. Any of the inside / outside line setting information displayed on the display means is changed based on the update data. Then, the discriminating unit discriminates the changed state of the internal / external line setting information displayed on the display unit, and the transfer unit extracts the updated internal / external line setting information changed based on the discrimination result and transfers it to the main control unit. By doing so, it becomes possible to update necessary internal / external line setting information.

In the third invention, the main control unit is inquired about the internal / external line mounting state information, and the internal / external line mounting state information acquired from the main control unit in response to the inquiry is registered in a storage medium. The setting information of the inside / outside line setting item installed based on the inside / outside line mounting state information stored in the storage medium after selecting and instructing the inside / outside line setting item to be set in the main controller To the main control device, and in response to the inquiry, the inside / outside line setting information acquired from the main control device is displayed in a list on the display means, and any of the information displayed on the display means based on the input update data is displayed. If you change the above inside and outside line setting information,
The change state of the inside / outside line setting information displayed on the display means is discriminated, the updated inside / outside line setting information changed based on the discrimination result is extracted, transferred to the main control device, and mounted in the slave system. It is possible for the information processing system side to obtain the setting information of the internal / external line setting items that have been set and to automate the process of transferring the changed updated internal / external line setting information to the slave system and updating the necessary internal / external line setting information. To do.

[0012]

【Example】

[First Embodiment] FIG. 1 is a block diagram for explaining the configuration of a key telephone system showing an embodiment of the present invention. The system is a center system CS and a slave system S.
S is communicable with the public network 113.

In the center system CS, 201 is an information processing device such as a personal computer, which is a monitor,
The slave system S is composed of the main body, keyboard, pointing device, etc., based on various control programs.
Communication control with S, setting change operation, etc. are comprehensively controlled. In addition, the main body of the above center system CS has a CP
It is equipped with U, RAM and ROM. A signal converter 202 functions as an interface between the information processing apparatus 201 and the public network 113.

In the slave system SS, reference numeral 101 denotes a main control device, which generally controls a call between a plurality of outside lines and a plurality of extension lines. Reference numeral 108 denotes a signal transmission path, which is used by the telephone 10
It functions as a communication path with 9 to 111 (the number is not limited to three).

FIG. 2 is a block diagram for explaining the detailed structure of main controller 101 shown in FIG. 1. The same parts as those in FIG. 1 are designated by the same reference numerals.

In FIG. 2, 102 is an external line connected to a public network or the like, and 103 is an external line interface circuit section having an interface function with the public network 113. 104 is a switch circuit, 105 is RAM, 106 is ROM, 107
Is a control unit that comprehensively controls the system based on a control program stored in the ROM 106. A signal transmission path 108 functions as a communication path for the telephones 109 to 111. Reference numeral 112 denotes an extension interface circuit unit, which is used for the telephone 10
It has an interface function with 9-111.

FIG. 3 shows the information processing apparatus 201 shown in FIG.
2 is a block diagram for explaining the detailed configuration of FIG. 1, and the same components as those in FIG.

In the information processing apparatus 201, 301 is a display and 302 is a floppy drive for reading / writing various data files and program files. A ROM 303 stores various control programs to be executed by the control circuit 308, communication control programs, and the like. A RAM 304 functions as a work memory of the control circuit 308. A timer 305 performs the set timekeeping process. 306 is a keyboard interface,
Input information from the keyboard 307, pointing device, etc. is processed.

Hereinafter, the correspondence between this embodiment and each means of the first and second aspects of the present invention and the operation thereof will be described with reference to FIGS.

A first aspect of the present invention is capable of communicating via a predetermined communication medium with a slave system SS having a key telephone device having a plurality of telephones and a main controller for controlling internal / outgoing line calls from the telephones. In the information processing system, a first inquiry unit (by the control circuit 308) for inquiring the main control unit (main control unit 101) about internal / external line mounting state information, and an inquiry from the first inquiry unit. Storage means (RAM 304) for storing the inside / outside line mounting state information acquired from the main control device according to
An instruction means (keyboard 307) for selecting and instructing the extension / extension line setting item to be set in the main control device, and the extension / extension line mounting state information stored in the storage means when the extension / internal line setting item is instructed by the instruction means. A second inquiry unit (by the control circuit 308) for inquiring the main controller about the setting information of the inside / outside line setting items that are installed based on the setting information is provided to the main controller 101. In response to the inquiry from the control circuit 308, the main control unit 101 is operated by the keyboard 307 while the internal / external line mounting state information acquired from the main control unit 101 on the slave system SS side is stored in the storage means.
When the internal / external line setting item to be set to
Based on the internal / external line mounting state information stored in 304, the main control device 101 is inquired about the setting information of the internal / external line setting item in which the control circuit 308 is installed, and the setting information of the internal / external line setting item in the slave system is displayed. It enables the information processing system side to obtain the setting information.

A second aspect of the present invention is input with display means (display 301) for displaying a list of the inside / outside line setting information acquired from the main control device 101 in response to an inquiry by the second inquiry means. Change means for changing any of the inside / outside line setting information displayed on the display means based on the update data (the control circuit 308 executes the change processing program stored in the ROM 303 to change).
And a discriminating means for discriminating the changed state of the inside / outside line setting information displayed on the display means (the control circuit 308 is the ROM 3
(3) executing the discrimination processing program stored in No. 03) and discriminating the updated internal / external line setting information changed based on the discrimination result of the discriminating means and transferring the information to the main controller 101 (control unit). Circuit 308 executes and transfers the transfer processing program stored in ROM 303), and the inside / outside line setting information acquired from the main control device 101 in response to an inquiry by the pre-control circuit 308 is displayed on the display 301. When displayed, the control circuit 308 changes any of the inside / outside line setting information displayed on the display 301 based on the input update data.
Then, the control circuit 308 determines the changed state of the inside / outside line setting information displayed on the display 301, and the control circuit 308 extracts the changed inside / outside line setting information based on the determination result, and the main control device 101. Internal / external line setting information (RAM of main controller 101)
Stored at 105).

FIG. 4 shows the display 301 shown in FIG.
6 is a diagram showing an example of inside / outside line setting information displayed in FIG. 5, FIG. 5 is a diagram explaining an example of a communication sequence between the center system CS and the slave system SS shown in FIG. 1, and FIG. 5 is a diagram showing an example of a memory map of an internal / external line mounting state information storage area in the RAM 304 shown in FIG.

The remote maintenance function of the telephone system will be described below.

There are various items such as those relating to the entire system and those relating to extension lines / outside lines, which are capable of performing remote maintenance on the key telephone device which is a slave system. In the maintenance operation, as shown in FIG. 5, the center system CS requests the desired setting information currently set in the slave system SS, and the slave system SS returns the setting information to the center system CS. The center system CS changes the setting information by transferring the changed value to the slave system SS. These processes are performed for each setting item.

In this embodiment, since the information processing device 201 on the center side is provided with the display 301 so that several items can be displayed at once, even if there are many setting items for setting data for each extension. Since the screen of the display 301 is large, all extensions can be displayed in a list format, for example, as shown in FIG.

As a result, the setting contents of the other telephone 109 can be compared with each other, which is easy to see and improves operability. In addition,
In this embodiment, some setting items are also displayed at the same time as shown in FIG.

In the key telephone, the number of extension lines / outside lines to be mounted is variable, but even if only the extension line 1 and the extension line 2 are mounted, conventionally, since it is not known which extension line is mounted, all the extension lines ( 8 units in the example of FIG. 4),
I was requesting, receiving, and displaying data.

FIG. 7 is a flow chart showing the first embodiment of the telephone system remote maintenance processing method according to the present invention, and corresponds to the processing procedure of the center system CS shown in FIG. Note that (1) to (13) indicate each step.
It should be noted that the flow is started from a state in which a telephone line is connected and remote maintenance can be performed on both the center side and the slave side.

On the center side, first, a device name / version (Ver) data request command is transmitted to the slave side. In response to this, the slave side control unit 107
The data is read from the OM 106, transmitted to the center side, and the center side receives the data (1).

The center side refers to the received data and determines whether or not the remote key telephone device on the slave side is capable of remote maintenance (2). If it is determined that the remote maintenance is not possible for the model, a message is displayed on the display 301. A message to that effect is displayed on the screen, and the process ends.

On the other hand, when it is determined in step (2) that remote maintenance is possible, the center side transmits an extension mounting information request command to the slave side. The extension interface circuit unit 112 in the slave side main control device 101 notifies the control unit 107 of the mounting state of the extension,
The control unit 107 transmits the information and the center side receives it (3).

Next, the center system CS writes the data from the slave system SS in the RAM 304.
As shown in FIG. 6, how to write is the storage area for each extension number, which is "1" if installed, and "0" if not installed.
(4). Then, the center side information processing device 2
An item to be maintained is selected with the keyboard 307 or the like of 01 (5).

In the present embodiment, items are numbered in advance, in particular, items related to extensions are numbered in the 200s, and items related to all button telephone systems are numbered in the 100s, and the numbers are selected. To select an item.

Next, it is judged whether the selected item number is in the 200s (data related to the number of mounted extensions) (6), and if it is NO (the one related to all key telephone systems (100s)). , A request command including the item number is transmitted to the slave side (8), and the process proceeds to step (9) and thereafter.

On the other hand, if YES in step (6), that is, if the selected item is in the 200s, the information processing apparatus 201 on the center side refers to the extension mounting state storage area of the RAM 304 and sets the item number and extension number. The included request command is transmitted to the slave system SS (7).

Then, the slave system SS reads the setting data of only the requested extension number from the RAM 105, attaches the item number and the extension number to the data, and sends it back. In response to this, the center system CS displays the sent data on the screen of the display 301 (9). The flowchart in FIG. 7 is for one item,
When displaying multiple items on one display screen, the above procedure of transmitting the request command, receiving the setting data, and displaying the screen is repeated.

Next, when the display of all the data is completed, a data change operation is performed on the screen of the information processing apparatus 201 on the side of the center system CS (10), and the change operation is completed. When the "data transmission key" set in the function key of the keyboard 307 of the processing device 201 is pressed (11), there is item data changed in the display in the information processing device 201 from the time of reception. If it is determined that there is changed item data, only the data of that item is transmitted to the slave system SS side (13) and the data of the slave system SS is rewritten. , The process ends.

As a result, since the center system CS side recognizes the extension mounting state of the slave system SS and performs the maintenance process only for the mounted extension, the communication time and the communication cost can be reduced.

[Second Embodiment] FIG. 8 is a flow chart showing a second embodiment of the remote maintenance processing method for a telephone system according to the present invention, in which the remote control between the center system CS and the slave system SS shown in FIG. Corresponds to maintenance procedure. Note that (1) to (13) indicate each step.

As a result, in the case of the outside line as well as the extension line, the mounting number is first received and written in the RAM 304. If the selected item is related to the mounting number of the outside line, go to the RAM 304. , It becomes possible to request, receive, and display data only for the installed outside line.

Correspondence between this embodiment and each step of the third invention and its action will be described below with reference to FIGS. 7 and 8.

A third aspect of the present invention is a main control unit (main control unit 1) for controlling internal and external telephone calls from a plurality of telephones and the telephones.
01) in a remote maintenance processing method of a slave system including a key telephone device and a slave system SS that manages the slave system SS, wherein the center system CS inquires the main controller about internal / external line mounting state information. 1 inquiry step (step (3) in FIGS. 7 and 8) and the main controller 1 according to the inquiry.
A registration step of registering the inside / outside line mounting state information acquired by the center system CS from 01 in a storage medium (FIG. 7,
8 (step (4)), an instructing step (step (5) in FIGS. 7 and 8) for selecting and setting an inside / outside line setting item to be set in the main control unit, and the inside / outside stored in the storage medium. A second inquiry step (steps (6) to (8) in FIGS. 7 and 8) for inquiring from the center system CS to the main control unit about the setting information of the inside / outside line setting items mounted based on the line mounting information. ), And a display step (step (9) in FIGS. 7 and 8) for displaying a list of the inside / outside line setting information acquired from the main control device in response to the inquiry, and the update data to be input. And a change step (step (10) in FIGS. 7 and 8) for changing any of the inside / outside line setting information displayed on the display means, and changing the inside / outside line setting information displayed on the display means. Judgment process (Fig. , The steps of FIG. 8 (12))
And a transfer step (step (13) in FIG. 7 and FIG. 8) of extracting the updated internal / external line setting information changed based on the determination result and transferring it to the main control unit. It is possible for the information processing system to obtain the setting information of the installed internal / external line setting items, and transfer the changed updated internal / external line setting information to the slave system to automate the process of updating the necessary internal / external line setting information. And

The present invention may be applied to a system constituted by a plurality of devices or to an apparatus constituted by a single device. Further, it goes without saying that the present invention can be applied to the case where it is achieved by supplying a program to a system or an apparatus. In this case, by reading a storage medium storing a program represented by software for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention. .

Further, by downloading and reading a program represented by software for achieving the present invention from a database on a network by a communication program, the system or apparatus can be
It is possible to enjoy the effects of the present invention.

[0045]

As described above, the first embodiment according to the present invention is described.
According to the invention, the internal / external line mounting state information acquired from the main control device on the slave system side in response to the inquiry from the first inquiry means for inquiring the main controller about the internal / external line mounting state information. When the internal / external line setting item to be set in the main control unit is selected and instructed by the instructing device in a state in which the internal / external line mounting state information stored in the storage device is stored, Since the main control device is queried for the setting information of the inside / outside line setting item in which the matching means is installed, the information processing system side can obtain the setting information of the inside / outside line setting item installed in the slave system.

According to the second invention, when the inside / outside line setting information acquired from the main control device in response to the inquiry by the second inquiry means is displayed in a list on the display means,
The changing means changes any of the inside / outside line setting information displayed on the display means based on the update data inputted, and the judging means judges the changed state of the inside / outside line setting information displayed on the displaying means. Then, the updated internal / external line setting information is extracted by the transfer means based on the determination result and is transferred to the main control unit, so that the necessary internal / external line setting information can be updated.

According to the third invention, the main control unit is inquired about the internal / external line mounting state information, and the internal / external line mounting state information acquired from the main control unit in response to the inquiry is registered in the storage medium. In advance, the main control unit is instructed to select and set the inside / outside line setting item, and after the selection instruction, the setting of the inside / outside line setting item mounted based on the inside / outside line mounting state information stored in the storage medium Information is inquired to the main control unit, the internal / external line setting information acquired from the main control unit is displayed in a list on the display unit in response to the inquiry, and displayed on the display unit based on the input update data. After changing any of the above inside / outside line setting information,
Since the change state of the inside / outside line setting information displayed on the display means is determined, and the updated inside / outside line setting information changed based on the determination result is extracted and transferred to the main control device,
The information processing system side obtains the setting information of the internal / external line setting items implemented in the slave system, and transfers the changed updated internal / external line setting information to the slave system to automate the process of updating the necessary internal / external line setting information. be able to.

Therefore, unnecessary data communication such as unimplemented internal / external line setting information and unmodified information can be reduced, communication cost can be saved, and related setting information can be managed on the same screen. There is an effect that it is possible to improve the property.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration of a telephone system showing an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a detailed configuration of a main control device shown in FIG.

3 is a block diagram illustrating a detailed configuration of the information processing apparatus illustrated in FIG.

4 is a diagram showing an example of inside / outside line setting information displayed on the display shown in FIG.

5 is a diagram illustrating an example of a communication sequence between the center system and the slave system shown in FIG.

6 is a diagram showing an example of a memory map of an internal / external line mounting state information storage area in the RAM shown in FIG.

FIG. 7 is a flowchart showing a first embodiment of a remote maintenance processing method for a telephone system according to the present invention.

FIG. 8 is a flowchart showing a second embodiment of the remote maintenance processing method for the telephone system according to the present invention.

[Explanation of symbols]

 101 main control device 113 public network 201 information processing device 202 signal converter 301 display 302 floppy disk drive 303 ROM 304 RAM 305 timer 306 keyboard interface 307 keyboard CS center system SS slave system

Claims (3)

[Claims] 1. An information processing system capable of communicating via a predetermined communication medium with a slave system including a key telephone device including a plurality of telephones and a main control device for controlling an internal / external line call from the telephones, First inquiry means for inquiring the main controller about the internal / external line mounting status information, and the internal / external line mounting status information acquired from the main controller in response to the inquiry from the first inquiry means. Storage means for storing, instruction means for selecting and instructing the extension / extension line setting item to be set in the main control device, and the extension / extension line mounting state information stored in the storage means when the extension / internal line setting item is instructed by the instruction means An information processing system comprising: a second inquiring unit for inquiring the main control device about the setting information of the internal / external line setting items implemented based on . 2. A display means for displaying a list of the inside / outside line setting information acquired from the main control device in response to an inquiry made by the second inquiry means, and the display means for making the display means based on input update data. Changing means for changing any of the displayed inside / outside line setting information, judging means for judging a changed state of the inside / outside line setting information displayed on the display means, and changing based on a judgment result of the judging means The information processing system according to claim 1, further comprising: a transfer unit that extracts the updated updated inside / outside line setting information and transfers it to the main controller. 3. A slave system including a key telephone device having a plurality of telephones and a main control device for controlling an internal / external call from the telephones, and information processing capable of communicating with the slave system via a predetermined communication medium. In a remote maintenance processing method of a telephone system for managing the slave system from the center system, the center system including a device, wherein the center system inquires of the main controller about the internal / external line mounting state information. An inquiry step, a registration step of registering the inside / outside line mounting state information acquired by the center system from the main control device in response to the inquiry in a storage medium, and an inside / outside line setting item to be set in the main control device. It is mounted based on the instructing step of instructing selection and the inside / outside line mounting information stored in the storage medium. A second inquiry step of inquiring the main control device from the center system about the setting information of the internal / external line setting items, and a list of the internal / external line setting information acquired from the main control device in response to the inquiry on the display means. Displaying step of displaying, changing step of changing any of the inside / outside line setting information displayed on the displaying means based on inputted update data, and changing of the inside / outside line setting information displayed on the displaying means A remote maintenance processing method for a telephone system, comprising: a determination step of determining a state; and a transfer step of extracting updated internal / external line setting information changed based on the determination result and transferring the information to the main control device. .