JPH0856388A - Remote monitoring device - Google Patents

Abstract

PURPOSE:To accelerate the recovery of a fault by immediately performing the unmanned calling of an optimum person in charge of maintenance by selectively originating a call to any specified receiver based on priority when any fault is generated at terminal equipment. CONSTITUTION:Assuming that the fault charged by a fault code 119 is generated at terminal equipment 13 in an installing zone 2, in this case, fault information is inputted through a telephone line network 17 to the CPU of a monitoring device 18. The CPU retrieves the level code of the fault corresponding to the fault code 119 from a collation table previously registered on an EEPROM and retrieves a person in charge who can deal with the fault level from the collation table. Next, a call is selectively originated through a radio communication network 19 to one of relevant pocket beepers 20 to 23 while interposing the communication control circuit of the monitoring device 18 and the fault information of the terminal equipment 13 is transmitted. Thus, since the unmanned calling of the person in charge of maintenance optimum for fault recovery is performed based on the priority, the time required for calling can be considerably shortened and the fault recovery can be accelerated.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring device for calling a pager carried by a plurality of maintenance personnel in response to a failure of a terminal device.

[0002]

2. Description of the Related Art Conventionally, when a failure occurs in a specific terminal device among a plurality of terminal devices, a person in charge is called by a telephone line for the purpose of recovery, and the person in charge goes to the site of the failure and restores it. Although work is performed, not only does it take time from the occurrence of a failure to the call of the maintenance person, but it is difficult to achieve unattended call of the person in charge.

[0003]

SUMMARY OF THE INVENTION The invention according to claim 1 of the present invention, when a failure occurs in the terminal device, the monitoring device is issued based on the reception priority order registered in advance in the registration table of the storage means. It is an object of the present invention to provide a remote monitoring device that allows a maintenance person who is most suitable for recovery from a fault to be called unattended by immediate processing (real time) by selectively calling a specific receiver such as a pager by a calling means.

According to the invention of claim 2 of the present invention, in addition to the object of the invention of claim 1, by registering the location area data of a specific receiver (pager or the like) in the registration table, a failure is caused. An object of the present invention is to provide a remote monitoring device that can automatically call a maintenance person who is closest to the location where the terminal device is installed.

According to the invention of claim 3 of the present invention, in addition to the object of the invention of claim 1, location data of a specific receiver (pager or the like) and failure response level data (maintenance) are registered in a registration table. By registering the technical level that can deal with the trouble of the person in charge (data information), the maintenance person who is closest to the installation area of the terminal device where the failure occurred and is most suitable for the failure content is automatically called. It is an object of the present invention to provide a remote monitoring device that can be used.

According to the invention described in claim 4 of the present invention, in addition to the object of the invention described in claim 1, when a specific receiver (pager or the like) is selectively called, the display portion of the specific receiver is displayed. An object of the present invention is to provide a remote monitoring device capable of promptly and accurately processing a failure by displaying various kinds of failure information on the.

[0007]

According to a first aspect of the present invention, there is provided a terminal device communicatively connected to a monitoring device via a communication network, and when the monitoring device detects a failure of the terminal device. A remote monitoring device for notifying a specific receiver, the monitoring device storing means of a registration table in which reception priorities are set and registered in advance, and a call for selectively calling a specific receiver based on the priority And a remote monitoring device including means.

According to a second aspect of the present invention, in addition to the configuration of the first aspect of the present invention, the registration table is a remote monitoring device in which location data of a specific receiver is registered. Characterize.

According to the invention of claim 3 of the present invention, in addition to the configuration of the invention of claim 1, remote monitoring in which the location area data of the specific receiver and the failure response level data are registered in the registration table It is a device.

According to a fourth aspect of the present invention, in addition to the configuration of the first aspect of the invention, the specific receiver is
A remote monitoring device having a display unit for displaying fault information such as device identification information of a faulty terminal device, installation area information of the terminal device, and fault type information at the time of selective calling of the specific receiver. To do.

[0011]

According to the first aspect of the present invention, when the monitoring device detects a failure of the terminal device via the communication network, it is preset in the registration table in the storage means of the monitoring device. The calling means of the monitoring device selectively calls a specific receiver (pager or the like) based on the registered reception priority.

As described above, since the above-mentioned calling means calls the specific receiver possessed by the person in charge of maintenance, which is most suitable for the failure recovery, on the basis of the reception priority, the unmanned call is carried out immediately (real time). There is an effect that the time required can be greatly shortened and the unmanned calling can be achieved.

According to the invention of claim 2 of the present invention,
In addition to the effect of the invention described in claim 1, since the location data of the specific receiver (data corresponding to the area where the maintenance staff is out) is registered in the registration table, a failure occurs. There is an effect that the maintenance person who is closest to the area where the terminal device is installed can be automatically called.

According to the invention of claim 3 of the present invention,
In addition to the effect of the invention described in claim 1, in the registration table, the location area data of the specific receiver and the failure response level data (data corresponding to the technical level capable of coping with the failure of the maintenance staff) are registered. Therefore, there is an effect that the maintenance person who is closest to the installation area of the terminal device in which the failure has occurred and which is most suitable for the content of the failure can be automatically called.

According to the invention of claim 4 of the present invention,
In addition to the effect of the invention described in claim 1, the specific receiver described above stores various kinds of failure information (identification number of the terminal device in which the failure has occurred, information on the district in which the terminal device is installed, details of the failure, etc.). Since the display unit for displaying is provided, there is an effect that swift and accurate processing can be performed for a failure.

[0016]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below in detail with reference to the drawings. The drawing shows a remote monitoring device. In FIG. 1, this remote monitoring device is a terminal device 11 installed in an installation area 1.
, Another terminal device 12 installed in the installation area 1, a terminal device 13 installed in the installation area 2, a terminal device 14 installed in the installation area 3, and a terminal device 15 installed in the installation area 4. And another terminal device 16 installed in the installation area 4, and each of these terminal devices 11 to 16 is connected to the monitoring device 18 via a telephone line network 17 as a communication network, and the monitoring device 18 Are pagers 20, 21, 22, as a plurality of specific receivers via the wireless communication network 19.
23 is connected by wireless communication.

As shown in FIG. 2, the monitoring device 18 described above has a registration table T1 in which reception priorities are set and registered in advance.
EE as storage means for storing T2 (see FIGS. 3 and 4)
PROM (Electrically Erasable Programmable ROM,
(Electrically erasable and rewritable ROM) 24, a display unit 25 for displaying necessary information, and pagers 20-23 as specific receivers based on the above-mentioned priority order, and terminal transmission / reception as calling means for selectively calling. Control circuit 26, power supply circuit 27 that supplies power to each unit, and CPU as control means
30, a ROM 28 for storing a program, a RAM 29 for storing data, maps, etc., and a pager 20 for converting the signal selectively dialed by the terminal transmission / reception control circuit 26 into a wireless signal. Communication control circuit 31 for calling up to 23.

The tables T1 and T2 registered in advance in the above-mentioned EEP ROM 24 are as shown in FIGS.
That is, in the first comparison table T1 shown in FIG. 3, the identification number of the pager possessed by the maintenance person is used as the person in charge code, and the person in charge of handling the trouble (technical level).
Is a table in which the person in charge goes out and the person in charge goes out and the area in which the person in charge goes out is made to correspond to the device areas of the terminal devices 11 to 16 and the maintenance person in charge registers and updates the destination every day in advance. To do.

Further, the second comparison table T2 shown in FIG. 4 is the content of the failure which is assumed to occur in the terminal devices 11 to 16,
This is a table in which a failure point is coded as a failure code, and maintenance difficulty is set as a level code in contrast.

Further, the pager 20 to 23 as the above-mentioned specific receiver is, as shown in FIG.
The display unit 32 visually displays various pieces of fault information such as device identification information (ID number) of the terminal device in which a failure has occurred during selective calling of Nos. 23 to 23, installation area information of the terminal device, and failure type information. .

The operation of the remote monitoring device thus configured will be described in detail below with reference to the flowchart shown in FIG. For example, the terminal device 13 in the installation area 2 shown in FIG.
Fault code 119 in (ID = 003 as identification number)
When a fault in charge of the above occurs, this fault information is received and input to the CPU 30 of the monitoring device 18 via the telephone line network 17.

In the first step S1, when the CPU 30 receives a failure occurrence in the terminal device 13 (ID = 003, failure code 119, installation area 2), the next second step S2
Then, the CPU 30 selects the failure code 1 from the second comparison table T2 (see FIG. 4) registered in the EEPROM 24 in advance.
The level code of the fault corresponding to 19 is searched.

In the second step S2, the fault code 119
When the level code B (see FIG. 4) of the fault corresponding to is searched, the process returns, and when the level code B is completed, the process proceeds to the next third step S3.

In the above-described third step S3, the CPU 30 is out to the installation area 2 where the terminal device 13 in which a failure has occurred is out,
And the person in charge who can deal with the disability level B is EEP RO
The first comparison table T1 (see FIG. 3) registered in M24 is searched, and if the person in charge is absent, the process returns to the first step S1. When the search is in progress, the third step S1 is performed.
When the search for the going-out area code 2, the obstacle level code B, and the person-in-charge code (111-1112) is completed, the procedure goes to the next fourth step S4.

In the fourth step S4, the CPU 30 dials a corresponding pager, for example, the pager 21 shown in FIG. 1 through the wireless communication network 19 through the terminal transmission / reception control circuit 26 and the communication control circuit 31, and The pager 21 is selectively called. Next, the fifth step S5
Then, the CPU 30 transmits various pieces of failure information of the terminal device 13 in which the failure has occurred to the above-described pager 21 via the communication control circuit 31 and the wireless communication network 19.

On the side of the pager 21 that has been selectively called and has received various kinds of trouble information, the device identification information (ID: 0) of the terminal device 13 having the trouble in the display unit 32 is displayed.
03), installation area information (installation area 2) of the terminal device 13, and failure type information (failure code 119 and failure level code B) are visually displayed.

In summary, when the monitoring device 18 detects a failure in the terminal devices 11 to 16 via the communication network (see the telephone line network 17), the storage means (EEPRO) of the monitoring device 18 is detected.
Registration table in M24) (see T1, T2)
The calling means (see the terminal transmission / reception control circuit 26) of the monitoring device selectively makes a call to the specific receiver (see pager) based on the preset reception priority order.

As described above, since the above-mentioned calling means calls the specific receiver (see pager) possessed by the person in charge of maintenance, which is most suitable for the failure recovery, on the basis of the reception priority, the unmanned call is carried out immediately (real time). There is an effect that it is possible to drastically reduce the time required for a conventional call and to achieve automatic call unmanned.

Since the location table of the specific receiver (see the outing area code in FIG. 3) is registered in the above-mentioned registration table (see the first comparison table T1),
This has the effect of automatically calling the maintenance person who is closest to the installation area of the terminal device in which the failure has occurred.

Further, in the above-mentioned registration table (see the first comparison table T1), the area data of the specific receiver (see the outing area code of FIG. 3) and the failure response level data (see the level code of FIG. 3) are stored. Since it is registered, there is an effect that the maintenance person who is closest to the installation area of the terminal device in which the failure has occurred and which is most suitable for the content of the failure can be automatically called.

In addition, the above-mentioned specific receiver is provided with a display section 32 for displaying various kinds of failure information (identification number of the terminal device in which the failure has occurred, information on the district in which the terminal device is installed, details of the failure, etc.). Therefore, there is an effect that swift and accurate processing can be performed for a failure.

In the correspondence between the configuration of the present invention and the above-described embodiment, the communication network of the present invention is the telephone line network 1 of the embodiment.
In the same manner, the specific receiver corresponds to pagers 20 to 23, and the storage means corresponds to the EEPROM 24.
The calling means corresponds to the terminal transmission / reception control circuit 26, the area data of the specific receiver corresponds to the outing area code (see FIG. 3), and the failure response level data corresponds to the level code (FIG. 3). The registration table corresponds to the first
Also, the present invention is not limited to the configuration of the above-described embodiment even though it corresponds to the second comparison tables T1 and T2.

[Brief description of drawings]

FIG. 1 is a system diagram showing a remote monitoring device of the present invention.

FIG. 2 is a block diagram of a monitoring device.

FIG. 3 is an explanatory diagram of a first comparison table.

FIG. 4 is an explanatory diagram of a second comparison table.

FIG. 5 is an explanatory diagram of a pager.

FIG. 6 is a flowchart showing automatic selection calling.

[Explanation of symbols]

 11-16 ... Terminal device 17 ... Telephone line network 18 ... Monitoring device 20-23 ... Pager 24 ... EEP ROM 26 ... Terminal transmission / reception control circuit 32 ... Display unit T1, T2 ... Control table

Claims (4)

[Claims] 1. A remote monitoring device comprising a terminal device which is communicatively connected to a monitoring device via a communication network, and which notifies a specific receiver when the monitoring device detects a failure of the terminal device.
The above-mentioned monitoring device is a remote monitoring device comprising storage means of a registration table in which reception priorities are set and registered in advance, and calling means for selectively calling a specific receiver based on the above-mentioned priority. 2. The remote monitoring device according to claim 1, wherein the location area data of the specific receiver is registered in the registration table. 3. The remote monitoring device according to claim 1, wherein location information of a specific receiver and fault response level data are registered in the registration table. 4. The specific receiver includes a display unit for displaying failure information such as device identification information of a terminal device having a failure, installation area information of the terminal device, and failure type information at the time of selective calling of the specific receiver. The remote monitoring device according to claim 1, further comprising: