JPH08320978A - Commodity sales registering data processor - Google Patents

Abstract

PURPOSE: To provide a commodity sales registering data processor capable of quickly and accurately communicating the registration of a commodity ordered through a telephone. CONSTITUTION: The processor is provided with a sending table 13MT, number reading control means 11, 12 and communication control means 11, 12 and constituted so as to communicate the registration of a telephone order commodity based upon an input from an external owner to external sending destinations 25, 26.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a merchandise sales registration data processing device configured to be capable of executing telephone order merchandise registration based on an external orderer's input received via a telephone line.

[0002]

2. Description of the Related Art For example, in an electronic cash register type product sales registration data processing device, when an operator (cashier) inputs a product code (PLU code) using an input means (scanner or keyboard), a product file is searched. The product data (product name, unit price, etc.) is requested and registered in the sales file. After that, when the closing operation is performed, accounting processing including calculation of the total amount of money and the amount of change is executed. The issued receipt and change are handed to the customer, and the checkout ends. In this way, basically, the face-to-face sales in which the operator and the customer face each other on a one-to-one basis can be executed with high efficiency.

By the way, a service that allows merchandise to be purchased at home is introduced in the store for the convenience and satisfaction of customers. That is, the outside orderer (at-home person)
Uses a telephone, a personal computer, or a dedicated input terminal and inputs a customer code, product code, etc. via a telephone line to place an external order. The device side executes the telephone order product registration based on the input from the external orderer. The products related to the telephone order product registration are to be handed directly to the customer who later visits, or delivered to the customer for a fee or free of charge if desired.

[0004]

Incidentally, even the conventional device having the telephone order product registration function is basically based on face-to-face sales. Therefore, the operator searches for the presence or absence of registration of the telephone order product and processes the stored telephone order product registration, for example, when the store is off or when the customer is disconnected.

However, since the operator often leaves the device for business negotiations, inventory confirmation, etc., he / she may forget to search for the presence or absence of telephone order product registration.

Thus, there are many cases where the customer points out that the processing is slow in the actual operation, although the telephone order of the external orderer is accepted. For example, it is a complaint that the product has not been prepared even when the user goes to the store, or the product is not delivered at any time.

Especially at night, there is no operator. Further, in a small-to-medium-sized sales company that expects most of its sales to be placed by telephone, it is in charge of receiving products and preparing for shipping at warehouses, etc., so the staff can only look around the device on a regular basis. Therefore, in many cases, the processing for registering the telephone order product is significantly slowed down.

An object of the present invention is to provide a merchandise sales registration data processing device capable of promptly and accurately communicating by communication that the telephone order merchandise has been registered.

[0009]

SUMMARY OF THE INVENTION The present invention is a product sales registration data processing device configured to execute telephone order product registration based on an input from an external orderer received via a telephone line, including a communication number. A delivery table in which destination data can be set and stored, a number reading control unit that retrieves the communication number by searching the delivery table when the telephone order product is registered, and a destination of the read communication number It is characterized in that a communication contact control means for making a communication contact to notify that the telephone order product has been registered is provided.

[0010]

In the case of the present invention having the above-described structure, the clerk sets and stores the destination data, which is the destination, in advance in the delivery table when leaving the apparatus. The destination data includes the communication number. For example, a telephone number of a facsimile, a telephone number of a telephone, etc., which may be wired or wireless.

Here, when the telephone order product registration is completed,
The number reading control means searches the sending table and reads the communication number. Then, the communication contact control means communicates to the destination of the read communication number that the telephone order product has been registered.

Therefore, the clerk can quickly and accurately know that there is telephone order product registration regardless of where he is. Since it is immediately processed, the telephone order product registration function and customer satisfaction can be ensured.

[0013]

Embodiments of the present invention will be described below with reference to the drawings. As shown in FIG. 1, the product sales registration data processing device has a basic structure of an electronic cash register 10 having a telephone order product registration function, and a sending table (13).
MT), number reading control means (11, 12) and communication contact control means (11, 12) are provided, and there is telephone order product registration based on an input from an external orderer through the telephone line 35. It is configured so that the fact can be promptly communicated to an external destination (25, 26).

Further, in the case of this embodiment, the communication contact method is that the telephone line interface 21 is used for ordering the telephone.
In view of the fact that the telephone line 35 is provided, the telephone line 35 is used. This is to reduce the size and cost of the device. Therefore, the communication number is a telephone number.

In FIG. 1, an electronic cash register 1
Reference numeral 0 denotes a CPU 11, a ROM 12, a RAM 13, a scanner 15 (scanner circuit 15C), a keyboard 16 (keyboard circuit 16C), a cashier (operator) display 17CHR and a customer display 17CST connected to a display circuit 17C, and a printer. 18 (printer circuit 18C), drawer automatic opening device 19 (I / O 19
C), clock circuit 20, telephone line interface (I
/ F) 21, and is formed so as to be able to execute product sales registration work and the like. The appearance is as shown in FIG. However,
The scanner 15 and the like are omitted in FIG.

Product registration and accounting processing by face-to-face sales are performed in the following procedure. When the product code (PLU code) is input using the scanner 15 or the keyboard 16 (YES in ST50 of FIG. 8), the CPU 11 causes the RAM 1
Search the product file 13F shown in FIG. 4 in 3 (ST5
1) Then, the product data (product name, unit price, etc.) is obtained, and the product is registered in the sales file 13R (ST52).

When a closing operation as a one-transaction end declaration (YES in ST53) is performed by a key operation, an accounting process (ST54) including calculation of the total amount is performed,
A receipt is also issued (ST55).

The telephone line interface 21 is connected to the own station 30 by a telephone line 35 so that the telephone order can be accepted. Thus, the telephone order product registration is performed in the following procedure. A customer code (for example, "12" entered by a home customer (external orderer) using the telephone 1
34 ") is received via the partner station 40, own station 30, and telephone line interface 21 (YES in ST10 of FIG. 7).

This customer code, date and time (for example, "199
13:45 on June 17, 5th) is temporarily stored in the work area of the RAM 13 (ST11).
U code (for example, "100", "200", "30"
0 ") is also temporarily stored (ST12, 13).
When the tightening code (for example, "00") from the telephone 1 is received (YES in ST14), the telephone order data up to now is stored in the telephone order table 13TT shown in FIG. 3 (ST1).
5) Do.

Then, a request for telephone order product registration is made (ST16). That is, this telephone order acceptance is interrupted (FIG. 7). Therefore, the customer (external orderer)
Can be ordered over the phone at any time.

There is this request (YE of ST20 in FIG. 8)
Then, the CPU 11 retrieves the telephone order table 13TT and sequentially reads the PLU code (ST21). Each PL
Product data corresponding to the U code is obtained by searching the product file 13F shown in FIG. 4, and the telephone order product is registered (ST23) in the sales file 13R. Telephone order product registration for all products within one transaction is complete (YES in ST24)
Then, accounting process including calculation of total amount (ST25)
Is executed.

In the case of this embodiment, a telephone order sales data sheet similar to the receipt issued in ST55 is issued (ST26). This is because it can be used as an order slip, a delivery slip, an invoice, or a receipt.

Now, the delivery table is for setting and storing the delivery destination data including the communication number. In the case of this embodiment, it is formed from the message delivery table 13MT shown in FIG. The destinations are the facsimile 25 and the pager 26 shown in FIG. 1, and the communication number is a telephone number unique to them.

In FIG. 5, the message sending table 1
3MT has a telephone number as a communication number (for example, "3
45-6789 "), destination selection (for example," F "representing the facsimile 25) and delivery content selection (" CST-D "meaning customer data or" TR. " D ") can be set and stored. In addition," P "indicating the pager 26 can also be set and stored for destination selection.

Customer data (“CS
6 is provided because the T / D ") can be set and stored. That is, the customer code (for example," 1234 "), the address (" Ohito Ohito 570 "), and the name. ("Taro Taro") and a telephone number ("123-4567") can be set and stored, and one person (Taro Taro) is shown in FIG.

Here, the number reading control means retrieves the sending table (13MT) (ST27 in FIG. 9) to obtain the communication number (telephone number) when the telephone order product registration (ST23 in FIG. 8) is completed. The reading means is composed of the ROM 12 in which the reading control program is stored and the CPU 11.
Is executed in ST29. If the telephone number has not been set and stored (NO in ST28), communication cannot be made.

Next, the communication contact control means is means for making a communication contact to the destination (25, 26) of the read communication number that the telephone order product has been registered, and is the ROM 12 storing the communication contact control program. And the CPU 11,
It is executed in ST31 (or ST38) of FIG.

That is, in the case of this embodiment, when the communication number is the telephone number of the facsimile (FAX) 25 (YES in ST30), the facsimile 25 is contacted for communication (ST31) and the pager (PBL) 26 is connected. If the telephone number is (ST30 NO), the pager 26 is communicated (ST38). Both 25 and 26 can be simultaneously communicated.

Further, in this embodiment, a customer data transmission control means (11, 12) and a telephone order product registration data transmission control means (11, 12) are provided, and communication communication (ST31) is performed.
Alternatively, at the destination (25, 26) that received ST38, the clerk can know which customer the telephone order is from, and also the contents thereof.

Customer data transmission control means (CPU 11, R
OM12) is the customer data table 13CT shown in FIG.
Is searched (ST33 or ST40), and the customer data stored and stored is transmitted to the facsimile 25 or pager 26 (ST34 or ST41).

Further, the telephone order product registration data transmission control means (CPU 11, ROM 12) uses the sales file 13R.
The telephone ordering product registration data is read from and edited for facsimile (ST36), and this is edited by the facsimile 25.
(ST37).

Therefore, the printing paper is output from the facsimile 25, for example, as shown in FIG. This printing paper can be used as an arrangement slip, a delivery slip, and the like. In the case of the pager 26, only customer data is displayed.

Next, the operation of this embodiment will be described. The clerk sets and stores the delivery destination in the message delivery table (delivery table) 13MT shown in FIG. 5 before going to a warehouse where the facsimile 25 is installed, for example. Use the keyboard 16 and display (17
Check with CHR).

That is, the telephone number (communication number) shown in FIG.
89 ") as the destination 25
“F” representing “” is set and stored in each. further,
To select the content to be sent, use the telephone order product registration data ("C
ST / D ") and the effect of customer data (" TR / D ") are set and stored.

Further, the customer data table 13 shown in FIG.
Customer data for each customer is set and stored in the CT in advance. In FIG. 6, the customer code for one person (for example, “1234”) and the address (“Ohito Ohito 57
0 "), name (" Tokyo Taro ") and its telephone number (" 123-4567 ").

At this point, a home-based customer (Tokyo Taro) uses a telephone 1
When the telephone order (FIG. 7) is made using, the CPU 11 sequentially reads out the PLU code (eg, “100”, “200”, “300”) from the telephone order table 13TT shown in FIG. 3 (ST21 in FIG. 8) and Product file 1 shown in FIG.
3F is searched (ST22) and product data (“tooth brush,
"150 yen", "Toothpaste, 250 yen", "Beard, 3"
50 yen ") and telephone order product registration (ST23) in the sales file 13R.

Then, the accounting process (ST25) and the telephone order sales data sheet are issued (ST26). The customer code (“1234”), date / time (June 17, 1995, 13:45), and telephone order product registration data are printed on this sheet.

Subsequently, the number reading control means (11, 12).
Searches the sending table (13MT) shown in FIG. 5 (see FIG. 9).
Then, the telephone number (communication number) of the destination is read (ST29). It is "345-6789".

When the CPU 11 determines that the destination is the facsimile 25 from "F" set and stored in the destination selection (YES in ST30), the communication contact control means (1
1, 12) automatically sends the communication number (“234-6789”) (ST31).

At this time, the message sending table 13MT
When it is confirmed that customer data (CST / D) is set in the delivery content selection of (ST32 YES), the customer data transmission control means (11, 12) searches the customer data table 13CT shown in FIG. 6 ( The customer data (“1234”, “Ohito Ohito 570”) obtained by ST33),
"Tokyo Taro", "123-4567") is transmitted to the facsimile 25 (ST34).

Further, telephone order product registration data (TR /
Confirm that D) is set (YES in ST35)
Then, the telephone order product registration data transmission control means (1
1, 12) edit (ST36) the telephone order product registration data read from the sales file 13R for output from the facsimile 25 and transmit (ST37).

Thus, from the facsimile 25, as shown in FIG.
The paper on which the contents shown in is printed is output. Therefore, even if the clerk is away from the device (10), he / she can immediately and easily know that the telephone order product registration has been performed. In addition, the processing relating to this can be performed accurately and quickly.

Incidentally, in the case where the destination is the pager 26 (ST38 to 41 in FIG. 9), it will be easily presumed and understood from the above, and the description thereof will be omitted.

Therefore, according to this embodiment, the sending table (13MT) and the number reading control means (11, 12).
And communication communication control means (11, 12) are provided, and when there is a telephone order product registration based on an input from an external orderer via the telephone line 35, that effect is sent to an external destination (25, 2).
Since it is configured to be able to contact 6) by communication, the clerk can quickly and accurately know that there is a telephone order product registration regardless of where he is. Since it is immediately processed, the telephone order product registration function and customer satisfaction can be ensured.

Further, since the delivery table is formed from the message delivery table 13MT capable of setting and storing the destination selection and the delivery content selection in addition to the communication number (telephone number), the telephone order product registration to the destination (25). The contents of data can be communicated more specifically.

In addition, the communication connection control means (11, 12) uses the telephone line interface 21 and the telephone line 35 used when receiving a telephone order from an external orderer (customer) to make a communication connection. Since it is formed, it can be realized at low cost.

Customer data transmission control means (11, 1)
2) and a telephone order product registration data transmission control means (11, 12) having an editing function are provided, so that the sheet shown in FIG. 10 printed by the facsimile 25 can be used as an arrangement slip, a delivery slip, etc. Is.

Further, when registering a telephone order product, it is formed that a telephone order sales data sheet similar to a receipt issued at the time of normal product registration is issued. Therefore, this sheet is invoice or receipt. It is possible to use the same as the above, and it is also possible to supplement the printing paper in the facsimile 25.

Although the communication contact method is wired in the above embodiments, it may be wireless. Further, instead of the telephone line 35, for example, a private network may be used. Further, the destination is not limited to the facsimile 25 and the pager 26. For example, a dedicated display panel may be used.

[0050]

According to the present invention, when the delivery table, the number reading control means, and the communication contact control means are provided, and there is a telephone order product registration based on an input from an external orderer through a telephone line. Since it is configured so that it can be communicated to an external destination by communication, the clerk can quickly and accurately know that there is a telephone order product registration no matter where he is. Since it is immediately processed, the telephone order product registration function and customer satisfaction can be ensured.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is likewise an external perspective view of an electronic cash register.

FIG. 3 is also a diagram for explaining a telephone order table.

FIG. 4 is also a diagram for explaining a product file.

FIG. 5 is also a diagram for explaining a message sending table.

FIG. 6 is likewise a diagram for explaining a customer data table.

FIG. 7 is likewise a flowchart (1) for explaining the operation.

FIG. 8 is likewise a flowchart (2) for explaining the operation.

FIG. 9 is likewise a flowchart (3) for explaining the operation.

FIG. 10 is also a diagram for explaining a printing mode of customer data and telephone order product registration data at the destination.

[Explanation of symbols]

1 Telephone 10 Electronic Cash Register (Merchandise Sales Registration Data Processing Device) 11 CPU (Number Read Control Means, Communication Contact Control Means) 12 ROM (Number Read Control Means, Communication Contact Control Means) 13 RAM 13F Product File 13R Sales File 13TT Telephone Order table 13MT Message sending table (sending table) 13CT Customer data table 15 Scanner 16 Keyboard 21 Telephone line interface 25 Facsimile (destination) 26 Pager (destination) 30 Own station 35 Telephone line 40 Other station

Claims (1)

[Claims] 1. A commodity sales registration data processing device configured to execute telephone order merchandise registration based on an input from an external orderer received via a telephone line, wherein destination data including a communication number can be set and stored. A delivery table, a number reading control means for searching the delivery table and reading a communication number when the telephone order product is registered, and a notification that the telephone order product is registered to the destination of the read communication number. A product sales registration data processing device, comprising: a communication contact control means for communicating with each other.