JP2004102891A - Order data input method and home delivery system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an order data input method and a home delivery system for collecting articles simultaneously with an article order by a customer and for creating a slip. <P>SOLUTION: When a cellular phone 3 receives the article order from the customer, a sales assistant goes to a display rack and collects the relevant articles. In this case, the sales assistant reads article codes from bar codes attached to the collected articles by using a radio terminal 2. The radio terminal 2 transmits the article codes and quantity inputted by the sales assistant to a host 1. The host 1 creates new order data and writes member information, the received article codes and the quantity. When the customer terminates the article order, the host 1 issues the slip based on the order data and transmits the total amount to the radio terminal 2. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an order data input method and a home delivery system for receiving a home delivery order of a product from a customer by telephone, issuing a slip, and home delivery of the product.
[0002]
[Prior art]
When a retail store receives a home delivery order from a customer over the telephone, the order data of the product is first input to a personal computer or the like, and a slip is issued. Next, collecting the ordered products from the product display shelves while watching the issued slip.
[0003]
Further, in a home delivery service such as a pizza home delivery shop or a restaurant, when a home delivery order for a product is received by telephone, telephone number data is obtained and customer information is read out, and the information is stored in POS (Point of Sales: point-of-sale product management). System) Automatically entered in the terminal. Then, the customer can input the ordered product to the POS terminal, issue a slip, and deliver the product to the ordering customer accurately (for example, see Patent Document 1).
In some restaurants, an order received from the same customer can be input to a handy terminal and issued as a single slip on the spot (for example, see Patent Document 2).
[0004]
[Patent Document 1]
Japanese Patent Application Laid-Open No. 2000-194954 [Patent Document 2]
JP 2001-125968 A
[Problems to be solved by the invention]
In the case shown in Patent Literature 1 or Patent Literature 2, the types of commodities are limited to foods and drinks of restaurants, and the type of commodities that are small and cannot be accepted at the time of order can be immediately recognized.
However, in the case of a general retail store such as a supermarket, since various kinds of products are stored in the display shelf in advance, it is often difficult to determine whether the product is in stock without going to the display shelf and checking the product. Therefore, when the stock of the product is checked after receiving the telephone order from the customer, if the stock is not available, the customer must be notified again when the stock is not available.
[0006]
In addition, if a product is collected after a slip is created, there is a high possibility that an error will occur, and the product described on the slip and the collected product may not match.
The present invention has been made in view of such a point, and an object of the present invention is to provide an order data input method and a home delivery system that collect a product at the same time as a customer product order and create a slip.
[0007]
[Means for Solving the Problems]
In order to achieve the above object, in the order data input method according to claim 1, when a product code of a product for which a home delivery order is received from a customer is input to the wireless communication terminal, the wireless communication terminal changes the product code. The method includes a first step of transmitting the product code to the host, a second step of storing the commodity code as order data by the host, and a third step of issuing a slip based on the order data.
[0008]
According to a second aspect of the present invention, in the order data input method according to the first aspect, the wireless communication terminal reads the product code when collecting the product.
[0009]
According to a third aspect of the present invention, in the order data input method of the first aspect, the wireless communication terminal reads a product code from a bar code attached to the product.
[0010]
5. The home delivery system according to claim 4, wherein the home delivery system receives a telephone order from a customer and delivers the goods, and comprises a telephone, a wireless communication terminal, and a host. Wireless communication means for performing communication, and reading means for reading a product code, wherein the host obtains, by communication, a product code read by the wireless communication terminal by the reading means; and And a slip issuing means for issuing a slip based on the order data stored by the storage means.
[0011]
According to a fifth aspect of the present invention, in the home delivery system according to the fourth aspect, the reading means reads a product code from a barcode attached to the product.
[0012]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram illustrating a schematic configuration of a home delivery system according to an embodiment of the present invention. The host 1 has a CPU 11 for controlling each unit in the host, a member master 12, an order master 13, a product master 14, which are databases, a wireless controller 15, and a printer 16, and is provided in an office of a retail store or the like. Have been.
[0013]
The member master 12 stores member data such as customer names and addresses for each member number. The order master 13 stores order data such as a member number, an ordered product code, and an amount for each slip number. The product master 14 stores product data such as product name and unit price for each product code.
The printer 16 prints the slip created by the CPU 11 based on the order data. The wireless controller 15 is connected to the CPU 11 and transmits and receives data to and from the wireless terminal 2.
[0014]
The wireless terminal 2 and the mobile phone 3 are devices carried by a store salesperson.
FIG. 2 shows an electric block diagram of the wireless terminal 2. In this figure, a CPU 21 controls each unit in the wireless terminal 2. The ROM 22 stores a program for operating the CPU 21. The RAM 23 temporarily stores data such as flags and registers necessary for the operation of the CPU 21. The liquid crystal touch panel 24 performs various displays and inputs. The wireless communication unit 25 transmits and receives data to and from the wireless controller 15 of the host 1. The barcode scanner 26 reads a barcode attached to a product.
The mobile phone 3 is used when receiving a customer's product order by phone.
[0015]
Next, the operation of the host 1 and the wireless terminal 2 having the above configuration will be described with reference to FIG.
When the sales clerk of the retail store accepts a product order from the customer using the mobile phone 3, the sales clerk hears the member number from the customer and inputs the member number to the liquid crystal touch panel 24 of the wireless terminal 2 (step Sa1). The CPU 21 transmits the input member number to the wireless controller 15 of the host 1 using the wireless communication unit 25.
[0016]
Upon receiving the membership number, the wireless controller 15 sends the membership number to the CPU 11. The CPU 11 reads the member data such as the customer's name and address based on the member number from the member master 12 (step Sb1). Further, the CPU 11 creates new order data A in the order master 13, writes the new slip number, date, and read-out customer member data (step Sb3) and stores them. Then, the CPU 11 transmits the member data from the wireless controller 15 to the wireless communication unit 25.
The CPU 21 of the wireless terminal 2 displays the member data received by the wireless communication unit 25 on the liquid crystal touch panel 24 (Step Sa3). Thereby, the salesperson can confirm the member.
[0017]
Next, the salesperson listens to the name of the product to be ordered from the customer and goes to the display shelf to collect the corresponding product. At this time, the salesperson reads the product code from the barcode attached to the product using the barcode scanner 26, and inputs the quantity using the liquid crystal touch panel 24 (step Sa5). If the quantity is not entered, it is automatically counted as "quantity 1".
The CPU 21 transmits the product code read by the barcode scanner 26 and the quantity input by the liquid crystal touch panel 24 from the wireless communication unit 25 to the wireless controller 15 of the host 1. The CPU 11 writes the product code and the quantity received by the wireless controller 15 into the order data A stored in the order master 13 (Step Sb5).
When the customer places an order for the next product, the same operation as described above is performed to collect the product.
FIG. 4 shows a schematic diagram of the inside of a retail store. The sales clerk goes to the display shelf with the wireless terminal 2 and the mobile phone 3 and collects ordered items. The office has a host 1 that manages each data and issues a slip.
[0018]
When the customer informs that the order of the product is finished, the salesperson presses the end key displayed on the liquid crystal touch panel 24 (step Sa7). The CPU 21 transmits an end command from the wireless communication unit 25 to the wireless controller 15.
Upon receiving the end command received by the wireless controller 15, the CPU 11 calculates the total amount of the goods in the order data A stored in the order master 13 (step Sb7), and creates a slip based on the order data A, The slip is issued by the printer 16 (step Sb9). An example of a slip is shown in FIG. Then, the CPU 11 transmits the total amount from the wireless controller 15 to the wireless communication unit 25.
[0019]
The CPU 21 displays the total amount received by the wireless communication unit 25 on the liquid crystal touch panel 24 (Step Sa9). The sales clerk informs the customer of the displayed total amount and ends the call on the mobile phone 3.
The sales clerk delivers the collected goods and the issued slip to the ordering customer.
[0020]
Therefore, according to the present embodiment, when a customer places an order for a product, the product is collected while communicating with the customer by telephone, the product code is read by a barcode scanner of the wireless terminal, transmitted to the host, and a slip is issued on the spot. As a result, it is possible to prevent inconsistency between the slip and the collected goods.
In addition, since the products are collected at the time of ordering, the stock of the products can be checked at the same time, and if there is no stock, the customer can be immediately dealt with.
[0021]
As described above, the embodiments of the present invention have been described in detail with reference to the drawings. However, the specific configuration is not limited to the embodiments, and may include a design change or the like without departing from the gist of the present invention.
[0022]
For example, in the above embodiment, the wireless terminal and the mobile phone are separate devices, but may be integrated. In this case, portability is further improved. Furthermore, a device in which a wireless terminal and a mobile phone are integrated, or only a wireless terminal may be attached to a cart or basket for collecting products.
[0023]
Alternatively, a printer may be built in the wireless terminal, and order data may be received from the host to issue a slip.
Further, the communication method of the wireless terminal is not limited to radio waves, but may be infrared rays, and may be wireless.
In addition, it is better to divide the sales clerk who receives the product order and collects the product and the person in charge of the home delivery than the same.
The product code may be input by providing a keypad on the wireless terminal, or by reading if the product is marked with an RFID tab.
[0024]
【The invention's effect】
As apparent from the above description, according to the present invention, when the product code of the product for which the home delivery order has been received from the customer is input to the wireless communication terminal, the wireless communication terminal transmits the product code to the host, A slip is issued based on the product code data. As a result, an accurate slip can be issued immediately and workability is excellent.
[0025]
Further, according to the present invention, since the wireless communication terminal reads the product code when collecting the product, it is possible to prevent the slip and the collected product from being inconsistent. In addition, inventory can be confirmed at the time of ordering, and if there is no inventory, it is possible to immediately respond to the customer.
[0026]
Further, according to the present invention, since the wireless communication terminal reads the product code from the bar code attached to the product, it is less complicated than directly inputting numbers and the like, and input errors can be eliminated.
[Brief description of the drawings]
FIG. 1 is a block diagram illustrating a schematic configuration of a home delivery system according to an embodiment of the present invention.
FIG. 2 is an electric block diagram of a wireless terminal 2 in the embodiment.
FIG. 3 is a flowchart showing operations of a host 1 and a wireless terminal 2 in the embodiment.
FIG. 4 is a schematic diagram of the inside of a retail store in the embodiment.
FIG. 5 is an image of an order slip in the embodiment.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Host, 2 ... Wireless terminal, 3 ... Mobile phone, 11 ... CPU, 12 ... Member master, 13 ... Order master, 14 ... Product master, 15 ... Wireless controller, 16 ... Printer

Claims (5)

When a product code of a product for which a home delivery order has been received from a customer is input to the wireless communication terminal, a first process in which the wireless communication terminal transmits the product code to the host;
A second process in which the host stores the product code as order data;
A third step in which the host issues a voucher based on the order data. The order data input method according to claim 1, wherein the wireless communication terminal reads the product code when collecting the product. 2. The order data input method according to claim 1, wherein the wireless communication terminal reads a product code from a bar code attached to the product. A home delivery system for receiving a telephone order from a customer and delivering the product,
It consists of a telephone, a wireless communication terminal, and a host,
The wireless communication terminal includes a wireless communication unit that performs wireless communication with the host, and a reading unit that reads a product code,
The host is
Acquisition means for acquiring by communication the product code read by the wireless communication terminal by the reading means,
Storage means for storing the product code as order data;
A delivery system for issuing a slip based on the order data stored by the storage means; 5. The home delivery system according to claim 4, wherein the reading means reads a product code from a barcode attached to the product.

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