JPH08320855A - Method and system for evaluating system introduction effect - Google Patents

Abstract

PURPOSE: To provide a method for evaluating the introduction effect of an information system, specially, a method for evaluating qualitative effect about how a transaction process changes from the point of view of a system user according to a qualitative evaluation standard. CONSTITUTION: This system consists of a computer 201 which performs processes for file reading, file output, and evaluation of the introduction effect of the information system, a storage device 204 which is connected to the computer 201 and stores information for evaluating the introduction effect of the information system, an input device 203 which inputs the information for evaluating the introduction effect of the information system, and an output device 202 which outputs the information for evaluating the introduction effect of the information system.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method and apparatus for assisting in evaluating the effect of introducing an information system, and in particular, in evaluating the effectiveness of introducing an information system, how the business is performed from the viewpoint of the system user. The present invention relates to a method suitable for evaluation based on both a qualitative effect of change and a quantitative effect of monetary conversion.

[0002]

2. Description of the Related Art With the recession of the economy, each company's way of thinking about investment in information technology and the way of looking at its investment effect are changing rapidly. However, the method of evaluating the investment effect has not fully responded to these changes.

Factors for measuring the information system investment effect are those that can quantitatively measure the degree of contribution to management profit and can easily convert the introduction effect into a monetary amount (quantitative effect).
There is a qualitative effect that it is difficult to convert the amount of money (qualitative effect) such as how the business process changes due to the introduction of the information system and how each work changes. Therefore, the concept of "profit" that information system investment gives to the performance of the company is expanded, and not only the economical quantitative effect such as the conventional cost reduction and the increase in profit, but also the clarification of work sharing and the improvement of efficiency, etc. However, it is necessary to capture the qualitative effect that was limited to the text in a visible form.

[0004] For example, in order to visually grasp the effect of "clarification of work division", the flow of work is visually described by a flow model, and the work and work content of each work (node) are described. There is a method of verification and a method of measuring the speed that will be fastest when the division is clear. The measurement of the qualitative effect is realized by combining these two methods. Therefore, to evaluate the effect of introducing an information system, visualization of business flow,
Three points are required: measurement of qualitative effects, which replaces quantitative measures, and measurement of quantitative effects.

As a system for visualizing the above work flow, a PERT system for managing work schedules (Nippon Riko Publishing Co .: Operation Research, Eiichi Moriya) and a workflow system for defining work flow (Flowmate / Client LibraryP- 2246-2314 & n10).

The PERT system is a system for shortening a development deadline and managing a schedule for completion on time. First, enter the nodes and the order of the nodes required for the business process. Next, the connection points connecting the nodes are input and the PERT network is completed. The number of workers / hourly wage / schedule for each node, optimistic value, maximum possible value,
Estimate with 3 points of pessimistic value, and input each estimated value. From the input estimated value of each node, the critical path (route with the longest schedule) on the PERT network is output. Since the three-point estimation is performed, the variance can be obtained at the same time as the average schedule of the critical path, so that the schedule from the start to the completion, the labor cost required from the start to the completion, and the like can be stochastically predicted.

The workflow system is a system that defines the flow of business. First, enter the nodes that make up the business process and mark the connections between the nodes with arrows. Next, enter the attributes of the node. In the node where the worker is involved, the worker name (department, job type), the number of workers, the form displayed on the screen of the node, and the work content on the form (worker's division, authority, etc.) are input. The node name before and after the connection, the contents of the system work that occurs at the node, and the conditions under which the system work occurs are input to the node where the worker is not involved. As described above, it is possible to visually define the flow of work, eliminate waste and error of work, and clarify work assignment.

[0008]

[Problems to be Solved by the Invention] However, the above 2
On the other hand, it is not possible to measure and evaluate both qualitative and quantitative effects because the purpose is not to evaluate the effects of introducing information systems.

Specifically, since the PERT system is a system for process control, the number of workers and hourly wages are
From the schedule, it is possible to calculate the labor cost, which is a quantitative evaluation activity. However, since the worker name (department, job type) and work content (worker division, authority, etc.) are not considered, it is not possible to calculate qualitative evaluation activities such as appropriate work division and speed for each work content. Can not.

On the other hand, since the workflow system is a system that defines a business process and analyzes the flow of business, it does not consider the hourly wage and the working time of the worker.
Personnel cost, which is a quantitative evaluation activity related to business process, cannot be calculated. Therefore, in the above-mentioned conventional method, it is not possible to calculate both the personnel cost, which is a quantitative evaluation activity, and the speed for each work content, which is a qualitative evaluation activity.

Further, in analyzing the information system investment effect, it is necessary to decide whether to introduce all of the proposed information systems or to select and introduce only a certain function. For that purpose, it is necessary to identify the magnitude of the introduction effect for each function of the system. However, in the above conventional method, the evaluation activity for each function cannot be quantified because the correspondence between the node and the function is not defined.

[0012] Further, since information system investment involves organizational reform that organizes business processes, it is necessary to identify the magnitude of the effect for each worker. However, in the above-mentioned conventional method, since the hourly wage of the worker, the worker in each node, the authority thereof, and the working time are not defined, the evaluation activity for each worker cannot be quantified.

Furthermore, since the introduction of the information system shifts various tasks from humans to the system, there are new effects associated with the introduction of the information system, such as reduction of entry mistakes and check mistakes. However, the above-mentioned conventional method cannot quantify the error rate, which is a qualitative evaluation activity, because the error of the worker is not defined.

In the above-mentioned conventional example, since the evaluation activity for evaluating both the qualitative effect and the quantitative effect is not defined for each node constituting the business process, there are the following problems.

(1) The information system investment effect in the entire business process cannot be measured from both the qualitative evaluation activity and the quantitative evaluation activity. (2) Since the correspondence with the function of each node is not defined, it is not possible to evaluate each function of the node.

(3) Workers, work contents for each node,
Since the working time is not defined, the effect cannot be analyzed and evaluated for each worker. (4) Since the mistake for each node is not defined, it is not possible to evaluate the new effect accompanying the introduction of the information system.

An object of the present invention is to solve the above problems, visualize a business process, and measure and evaluate both qualitative and quantitative effects.

[0018]

According to the present invention, a business flow consisting of a plurality of nodes is defined by setting a driver value consisting of a worker, a working time, and a unit price, and each driver value is aggregated according to the flow. To display. That is, in the present invention, the labor cost, which is a quantitative evaluation activity, is measured using the worker name, the number of workers, the hourly wage, and the working time defined for each node constituting the business process as the evaluation driver, and the worker name and the working time are measured. By measuring the speed of each work content, which is a qualitative evaluation activity, using the work content as an evaluation driver, the investment effect of the information system in the entire business process is measured.

[0019]

According to the present invention, by defining an evaluation activity for each node that constitutes a business process, the information system investment effect can be measured for each function of the information system.

Further, according to the present invention, by defining the evaluation activity for each node constituting the business process, the information system investment effect can be measured for each worker of the information system.

Further, according to the present invention, a new effect evaluation activity associated with the system introduction is defined from the qualitative evaluation activity and the quantitative evaluation activity defined for each node. You can measure the effect.

[0022]

Embodiments of the present invention will now be described in detail with reference to the drawings. FIG. 1 is a processing flow chart showing an embodiment of the present invention. FIG. 2 is a device configuration diagram for realizing the present embodiment, and FIG. 3 is a functional configuration diagram for realizing the present embodiment.

The device configuration is such that an output device 202, an input device 203, and a storage device 204 are connected to a computer 201. The output device 202 may be any display that can output information for evaluating the introduction effect of the information system. The storage device 204 may be any device that can store information for evaluating the introduction effect of the information system. The input device 203 may be any device capable of inputting information necessary for describing the business type selector, the evaluation activity selector, the evaluation driver selector, and the business flow for evaluating the introduction effect of the information system.

Next, the function of the computer 201 will be described with reference to FIG. The storage device 204 is the activity DB 3
17, driver DB 318, job definition DB 319, and information files output by the computer 201 are stored in the activity area 320 and the driver area 32.
1 has a position definition area 322 and a node area 323. The activity DB 317 includes target industries of the system for evaluating the introduction effect and evaluation activities (for example,
Any database that holds information (personnel expenses, copy fee, etc.) may be used. The driver DB 318 may be a database that holds correspondence information between evaluation activities and evaluation drivers (for example, hourly wages, working hours, etc.).

The position definition DB 319 may be any database that holds information on the person in charge who is involved in the system for evaluating the introduction effect. Activity area 320
Is the activity DB read processing unit 30 of the computer 201.
The correspondence information of the type of industry corresponding to the introduction system and the evaluation activity read in 1 is stored. The driver area 321 is the driver DB read processing unit 30 of the computer 201.
The correspondence information between the evaluation activity and the driver read in 2 is stored. The job definition area 322 is the computer 2
01 read by the position definition information reading processing unit 311
Stores job definition information. The node area 323 is a node driver file creation processing unit 324 of the computer 201.
Stores the correspondence information between the node and driver created in.

The computer 201 includes an activity DB read processing unit 301, a driver DB read processing unit 302, a job definition DB read processing unit 303, and a business type list information display processing unit 30.
4, industry type child reading processing unit 305, activity information display processing unit 306, activity selection child reading processing unit 3
07, driver initial setting information display processing unit 308, driver initial setting value reading processing unit 309, job definition information display processing unit 310, job definition information reading processing unit 311, business flow information display processing unit 312, business flow information reading processing unit 31
3, evaluation driver setting information display processing unit 314, evaluation driver setting information reading processing unit 315, evaluation result information display processing unit 316, node / driver file creation processing unit 324
With.

The activity DB read processing unit 301
Correspondence information between the target industry of the system and the evaluation activity is input from the activity DB 317, and the storage device 20
4 in the activity area 320. The driver DB read processing unit 302 inputs the correspondence information between the evaluation activity and the evaluation driver from the driver DB 318 and stores it in the driver area 321 of the storage device 204. The job definition DB read processing unit 303 inputs information of a person in charge of the system for evaluating the introduction effect from the job definition DB 319 and stores it in the job definition area 322 of the storage device 204.

The industry list information display processing unit 304 displays the information stored in the activity area 320 of the storage device 204 on the output device 202. The business type selector reading processing unit 305 inputs the business type selector for displaying the evaluation activity information from the input device 203 and sends it to the activity information display processing unit 306. The activity information display processing unit 306 displays on the output device 202 the industry selector input from the input device 203 and the information stored in the activity area 320 of the storage device 204. The activity selector reading processing unit 307 uses the input device 203.
Input the activity selector for displaying the driver initial setting information from, and display the driver initial setting information display processing unit 3
Send to 08.

Driver initial setting information display processing unit 308
Displays the activity selector input from the input device 203 and the information stored in the driver area 321 of the storage device 204 on the output device 202. The driver initial setting value reading processing unit 309 inputs the driver initial setting value when displaying the work flow information from the input device 203, and sends it to the work flow information display processing unit 312. The job position definition information display processing unit 310 uses the job position definition area 3 of the storage device 204.
The information stored in 22 is displayed on the output device 202.

The position definition information read processing unit 311 inputs the position definition information for displaying the work flow information from the input device 203, and sends it to the work flow information display processing unit 312.
The business flow information display processing unit 312 displays the position definition information input from the input device 203 and the information stored in the node area 323 of the storage device 204 on the output device 202. The business flow information read processing unit 313 is the input device 2
The node name information, the node function information, and the node identifier information when displaying the evaluation driver setting information and the evaluation result information are input from 03, and the evaluation driver setting information display processing unit 314.
To the evaluation result information display processing unit 316.

Evaluation driver setting information display processing unit 314
Displays on the output device 202 the node identifier information input from the input device 203 and the information stored in the node area 323 of the storage device 204. The evaluation driver setting information reading processing unit 315 inputs evaluation driver setting value information for displaying the evaluation result information from the input device 203, and sends it to the evaluation result information display processing unit 316. The evaluation result information display processing unit 316 uses the driver area 321 of the storage device 204.
And the information stored in the node area 323 of the storage device 204 are displayed on the output device 202. The node driver file creation processing unit 324 reads the driver initial setting value input from the input device 203 and the information stored in the driver area of the storage device 204, creates a node driver file, and creates a node of the storage device 204. Store in area 323.

The operation of this embodiment will be described with reference to FIGS. 2 and 3 and according to the processing flow of FIG. First, the activity DB read processing unit 30 of the computer 201
1, the information stored in the activity area 320 is output to the output device 202 by the business type list display processing unit 304, and the business type selector is read from the input device 203 by the business type selector reading processing unit 305 <step 101 >. The input means is read from the activity DB 317 which stores the business type / evaluation activity information.

Next, the industry type selector read in step 101 and the information stored in the activity area 320 of the computer 201 are output to the output device 202 by the activity information display processing unit 306 of the computer 201,
The activity selector is read from the input device 203 by the activity selector reading processing unit 307 of the computer 201 <step 102>.

The activity selector read in step 102 and the driver DB read processing unit 302 of the computer 201
The information input by the driver and stored in the driver area 321 is output to the output device 202 by the driver initial setting value information display processing unit 308, and the initial setting value of each driver is read from the input device 203. It is read by the unit 309 and stored in the node area 323 of the storage device 204 <step 103>. The input means reads from the driver DB 318 that stores the evaluation activity / driver information.

Job definition DB read processing unit 3 of the computer 201
03, the information stored in the job title definition area 322 is output to the output device 202 by the job title definition information display processing unit 310, and the parameters relating to each person in charge are input from the input device 203 by the job title definition information read processing unit 311. Read <step 104>. The input means is read from the job definition DB 319 that stores job definition information.

The person-in-charge parameter read in step 104 is output to the output device 202 by the work flow information display processing unit 312, and the work flow and the evaluation driver setting value for each work are output from the input device 203 to the work flow information reading processing unit. Read by 313 <step 105>.

The evaluation driver set value for each job read in step 105 and the node area 323 of the storage device 204
The information stored in the evaluation result information display processing unit 31
6 to output to the output device 202 <step 106
>.

Details of the flow of FIG. 1 will be described with reference to FIGS. 4 to 20 while showing a concrete example. First, the details of step 101 will be described with reference to FIGS. 4 to 6.

The business type / evaluation activity correspondence file 401 shown in FIG. 4 will be described. The business type / evaluation activity correspondence file 401 is a specific example of a file read by the activity DB reading processing unit 301 of the computer 201. The business type / evaluation activity correspondence file 401 includes a business type NO 402, a business type 403 corresponding to the system to be evaluated, an evaluation activity item 404 necessary to evaluate the business type 403, a personnel cost 405 of the evaluation activity 1, and a copy fee 406 of the evaluation activity 2. , Evaluation activity 3 FAX fee 407. Depending on whether the evaluation activity is used or not for each industry corresponding to the system to be evaluated, 1 or 0 is set in the column of each evaluation item.

An output example of the display industry list file shown in FIG. 5 will be described. The industry list screen 501 includes a title area 502 showing the title of the screen and an industry list area 503 showing a list of selectable industries. Receive the instruction of the industry selector corresponding to the system to be evaluated.

Referring to the apparatus configuration diagrams of FIGS. 2 and 3, the industry / evaluation activity correspondence information example of FIG. 4, and the display industry list file output example of FIG. explain.

First, the activity D of the storage device 204
The business type / evaluation activity correspondence file 401 is read from the B317 by the activity DB reading processing unit 301 of the computer 201 and stored in the activity area 320 of the storage device 204 <step 601>.

Industry list information display processing unit 3 of computer 201
04, from the activity area 320 of the storage device 201 to the business type / evaluation activity correspondence file 40
1 is read to create a display industry list file <step 602>.

Industry list display processing unit 305 of computer 201
Then, the industry list screen 501 is output to the output device 202, and the industry selector from the evaluator is input from the input device 203 <step 603>.

Next, referring to FIGS. 7 to 8, step 1
02 will be described in detail. An output example of the display evaluation activity file shown in FIG. 7 will be described. The evaluation activity selection screen 701 includes an evaluation activity selector input area 702 indicating whether or not an activity item is used for evaluation, an evaluation activity list area 703 indicating a list of selectable evaluation activities, and a cancel button for canceling the input of the evaluation activity selector. 70
4. An OK button 705 indicating completion of input of the evaluation activity selector. Receive the instruction of the selector of the evaluation activity item used for evaluation.

Referring to the apparatus configuration diagrams of FIGS. 2 and 3, the business type / evaluation activity correspondence information example of FIG. 4, the evaluation activity file output example of FIG. explain.

First, the activity information display processing unit 306 of the computer 201 reads the business type selector read in step 603 and the business type / evaluation activity correspondence file 401 stored in the activity area 320 of the storage device 204 for display. An evaluation activity file is created <step 801>.

The evaluation activity selection screen 70 is displayed by the activity information display processing unit 306 of the computer 201.
1 is output to the output device 202, and the evaluation activity selector from the evaluation person is input from the input device 203.
Step 802>.

Details of step 103 will be described below with reference to FIGS. 9 to 12. The evaluation activity driver correspondence file 901 shown in FIG. 9 will be described. The evaluation activity / driver correspondence file 901 is a specific example of the evaluation activity / driver correspondence file which is read by the driver DB reading processing unit 302 of the computer 201 and stores the evaluation activity and the driver correspondence information in the driver area 321 of the storage device 204. .

The evaluation activity / driver correspondence file 901 includes an evaluation activity No. 902, an evaluation activity 903 that specifies the area of the evaluation activity item, an evaluation driver 904 that specifies the area of the driver item, a name 905 of the evaluation activity item, and an evaluation activity item. A driver relationship definition 906, an hourly wage 907 indicating whether the hourly rate of the evaluation driver 1 is related to the activity, a working time 908 indicating whether the working time of the evaluation driver 2 is related, and an evaluation driver 3 It includes evaluation item information such as a copy unit price 909 indicating whether or not a certain copy unit price is relevant, and a copy number 910 indicating whether or not the number of copies of the evaluation driver 4 is relevant.

An output example of the display driver initial setting file shown in FIG. 10 will be described. Driver initial setting screen 1
001 inputs an evaluation activity system area 1002 showing a system of evaluation activities, an evaluation activity list area 1003 showing a list of evaluation activities, a relationship definition area 1004 showing a relationship between evaluation activity items and a driver, and an initial setting value of an evaluation driver. Evaluation driver initial setting value input area 1005, cancel button 100 for canceling input of evaluation driver initial setting values
6. An OK button 1007 indicating completion of input of initial setting values of the evaluation driver. Check the definition of the relationship between the evaluation activity item used for evaluation and the driver, and receive the command for the driver initial setting value.

The node driver correspondence file 1101 shown in FIG. 11 will be described. The node driver correspondence file 1101 is created by the node driver file creation processing unit 324 of the computer 201, and is stored in the storage device 20.
4 is a specific example of a node driver correspondence file stored in a node area 323 of No. 4; The node driver correspondence file 1101 is a node N that constitutes a business flow.
O1102, node name 1103, person in charge 1104 in charge of node work, node work function 1105,
Evaluation driver 110 for specifying the driver item area
6. Hourly rate 110 showing the amount of hourly rate of the evaluation driver 1
7, a work time 1108 indicating the amount of work time of the evaluation driver 2, a copy unit price 1109 indicating the amount of copy unit price of the evaluation driver 3, a copy number 1110 indicating the amount of copy number of the evaluation driver 4, etc. It consists of workload information of each node in the workflow of the system to be evaluated.

2 and 3 are used, the evaluation activity driver correspondence information example of FIG. 9, the display driver initial setting file output example of FIG. 10 and the node driver correspondence information example of FIG. 11 are cited. The processing flow will be described with reference to the flow of FIG.

First, the driver DB 31 of the storage device 204
8 to the driver DB read processing unit 302 of the computer 201
The evaluation activity driver correspondence file 901 is read by the driver area 3 of the storage device 204.
21 (step 1201).

The evaluation activity driver correspondence file 901 is read by the driver initial setting information display processing unit 308 of the computer 201 from the activity selector input in step 802 and the driver area 321 of the storage device 204 to create a display driver initial setting file. <Step 1202>.

A driver initial setting screen 1001 is displayed by the driver initial setting information display processing unit 308 of the computer 201.
Is output to the output device 202, and the driver initial setting value from the evaluator is input from the input device 203 <step 1203>.

The driver initial setting values input in step 1203 and the evaluation activity driver correspondence file 901 from the driver area 321 of the storage device 204 are stored in the node driver file creation processing unit 32 of the computer 201.
4 to create the node driver correspondence file 1101 and store it in the node area 323 of the storage device 204 <step 1204>.

Details of step 104 will be described below with reference to FIGS. 13 to 15. The position definition file 1301 shown in FIG. 13 will be described. Position definition file 13
01 is a job definition DB read processing unit 303 of the computer 201.
Read by the job definition area 3 of the storage device 204
22 is a specific example of a job definition file that stores job definition information in 22. The position definition file 1301 is composed of a person in charge NO 1302, a person in charge 1303 who records the name of the person in charge, a rank 1304 of the person in charge, the number of persons in charge 1305, and the hourly wage 1306 of the person in charge.

An output example of the display position definition file shown in FIG. 14 will be described. The job definition screen 1401 includes a title area 1402 indicating the title of the screen, an area 1403 indicating the affiliation of the person in charge, a target person area 1404 indicating the name of the person in charge, and a rank area 1 indicating the rank of the person in charge.
405, a personnel area 1406 showing the number of persons in charge, an hourly pay area 1407 showing hourly wages of persons in charge, a cancel button 1408 for canceling the input of job title definition contents, and an OK button 1409 showing completion of inputting job title definition contents. Receives a command for parameter information related to a person in charge of system installation effect evaluation.

Device configuration diagrams of FIGS. 2 and 3, and FIG.
The process flow will be described according to the flow of FIG. 15 by citing the position definition information example shown in FIG. 14 and the display position definition file output example shown in FIG.

First, the job definition DB 31 of the storage device 204
From 9, the job definition DB read processing unit 303 of the computer 201
Then, the job definition file 1301 is read and stored in the job definition area 322 of the storage device 204 <step 1501>.

The job definition file 1301 is read from the job definition area 322 of the storage device 204 by the job definition information display processing section 310 of the computer 201, and a job definition file for display is created <step 1502>.

Position definition information display processing unit 3 of the computer 201
10, the position definition screen 1401 is output to the output device 202.
Then, the parameter information about the person in charge of the system introduction effect evaluation from the person in charge of evaluation is input from the input device 203 <step 1503>.

The person-in-charge parameter input in step 1503 is used as the position definition information read processing unit 311 of the computer 201.
To the storage device 204.
Stored in the job definition area 322 of <step 1504
>.

Details of step 105 will be described below with reference to FIGS. 16 to 18. An output example of the display workflow file shown in FIG. 16 will be described. The work flow input screen 1601 includes an activity selection button 1602 displaying an evaluation activity selection screen 701 and a driver setting button 1 displaying a driver initial setting screen 1001.
603, job definition button 1604 displaying job definition screen 1401, function definition button 1 displaying function definition screen
605, a comprehensive evaluation button 1606 that displays the evaluation result,
An end button 1607 for completing the input of the work flow, a pre-introduction area 160 indicating that the work flow is before introduction
8. Pre-introduction area 1609 showing the work flow before introduction, affiliation area 1610 showing the affiliation of the person in charge of the work, target person area 161 showing the name of the person in charge
1, a function area 1612 showing the function of the business, a node name input area 1613 for inputting each node name of the business, and a node identifier input button 1614 for receiving the input of the node identifier. Receive instructions for information about business flow before and after system introduction.

An output example of the driver setting file for each node shown in FIG. 17 will be described. The node-specific driver setting screen 1701 shows a pre-installation / post-installation identification area 170 indicating whether the input node information is before or after the system is installed.
2, a cell position 1703 indicating the position of a node on the business flow input screen 1601, a node name area 1704 indicating the name of the node, an affiliation area 1705 indicating the affiliation of the person in charge of business in the node, and a target area 1706 indicating the person in charge of business in the node. , A rank area 1707 showing the rank of business staff at the node, a number area 1708 showing the number of business staff at the node, a number area 1709 showing the number of times the node occurs in one month, and a difficulty area showing the degree of difficulty of the node. 1710, specify an area describing the contents of the (in) process in the node (i
n) processing 1711 and inputting (in) processing time in the node (in) processing time entry area 171
2. An (in) processing content entry area 1713 showing the work content in the (in) processing at the node, and an information contact 17 designating an area for describing the information contact content at the node.
14, an information contact time entry area 1715 for inputting the time required for information contact in the node, an information contact content entry area 171 indicating the work content in the information contact in the node
6. An OK button 1717 indicating completion of input of initial setting values of the evaluation driver, and a cancel button 1718 for canceling input of driver setting values in the node. Receives the command of the driver setting value that represents the workload for each node.

FIG. 16 is a schematic diagram of the apparatus shown in FIGS. 2 and 3.
FIG. 1 is cited by citing the output example of the display workflow file shown in FIG.
The flow of processing will be described according to the flow of 8.

First, the position definition area 3 of the storage device 204
22 to position definition file 1301 and node area 3
23 to the node driver correspondence file 1101
The business flow information display processing unit 312 of the computer 201 reads it and creates a display business flow file <step 1801>.

The business flow information display processing unit 312 of the computer 201 outputs the business flow input screen 1601 to the output device 202, and from the input device 203, the node name information constituting the business flow from the evaluator or the driver. The node identifier for displaying the driver screen for each node to be set is input <step 1802>.

The position where the node name input in step 1802 and the node name which is the line number of the person in charge of the work indicated by the node name is entered is read into the work flow information read processing unit 313 of the computer 201, and the storage device 204 The node driver correspondence file stored in the node area 323 is updated <step 1803>.

The node function input in step 1802 is read into the business flow information read processing unit 313 of the computer 201, and the node / driver correspondence file stored in the node area 323 of the storage device 204 is updated <step 1804>. .

The node identifier input in step 1802, the node driver corresponding file stored in the node area 323 of the storage device 204, and the storage device 204.
The job level definition file stored in the job level definition area 322 is read by the evaluation driver setting information display processing unit 314 of the computer 201 to create a display node-specific driver setting file <step 1805>.

The node-specific driver setting screen 17 is displayed by the evaluation driver setting information display processing unit 314 of the computer 201.
01 is output to the output device 202, and from the input device 203,
The evaluation driver setting value is input from the evaluation staff <step 1806>.

The evaluation driver setting value input in step 1806 and the node driver correspondence file stored in the node area 323 of the storage device 204 are stored in the computer 20.
1 is read into the evaluation driver setting information read processing unit 315,
Update the node driver compatible file <Step 1
807>.

Details of step 106 will be described below with reference to FIGS. 19 and 20.

An output example of the display evaluation result file shown in FIG. 19 will be described. The evaluation result screen 1901 includes a title area 1902 that represents the title of the screen and a functional evaluation area 1903 that displays the workload of each evaluation activity in which the evaluation drivers 1106 are aggregated according to the function area 1105 of the node driver correspondence file 1101 that represents the function of the node. , A position evaluation area 1904 that displays the workload of each evaluation activity in which the evaluation drivers 1106 are aggregated according to the person area 1104 of the node / driver correspondence file 1101 that represents the person in charge of the node, and the evaluation that represents the evaluation items in the functional evaluation. Driver 1905, evaluation driver 1906 showing evaluation items in job evaluation, function area 1907 showing function items in function evaluation, job area 1908 showing job items in job evaluation, work amount of each evaluation driver in job evaluation Function representing Area 190
9. It comprises a job title total area 1910 showing the work load of each driver for job evaluation. For the evaluation driver, which was set in advance to measure the difference in the amount of work before and after the system was installed, the results of the differences before and after the system were installed are displayed for each work function and each person in charge of the work.

FIG. 19 is a block diagram of the apparatus shown in FIGS. 2 and 3.
The flow of processing will be described with reference to the flow of FIG.

First, the driver area 3 of the storage device 204
21 to evaluation activity driver compatible file 9
01 and the node driver correspondence file 1101 from the node area 323 are read by the evaluation result information display processing unit 316 of the computer 201 to create a display evaluation result file <step 2001>.

Evaluation result information display processing unit 3 of computer 201
16 displays the evaluation result screen 1901 on the output device 202.
To <step 2002>.

[0080]

According to the present invention described above, the worker name (department, job type), the number of workers, hourly wage, work time, work content (worker's division of labor,
By defining (authority) as a driver, it is possible to measure the labor cost, which is a quantitative evaluation activity, and the speed for each work content, which is a qualitative evaluation activity. Further, by defining the evaluation activity for each node that constitutes the business process, the information system investment effect can be measured for each function of the information system and each worker. Further, according to the present invention, by defining a mistake for each node, a new effect due to the introduction of the information system can be measured.

[Brief description of drawings]

FIG. 1 is a process flow chart of an embodiment.

FIG. 2 is a device configuration diagram of an embodiment.

FIG. 3 is a functional configuration diagram of the embodiment.

[Figure 4] File format for industry and evaluation activities.

[FIG. 5] Industry list information output layout.

FIG. 6 is a detailed processing flowchart of step 101 of the embodiment.

FIG. 7: Evaluation activity information output layout.

FIG. 8 is a detailed processing flowchart of step 102 of the embodiment.

FIG. 9 is a file format compatible with the evaluation activity driver.

FIG. 10 is a driver initial setting information output layout.

FIG. 11 is a format compatible with a node driver file.

FIG. 12 is a detailed processing flowchart of step 103 of the embodiment.

FIG. 13 is a job definition file format.

FIG. 14 is a job definition information output layout.

FIG. 15 is a detailed processing flowchart of step 104 of the embodiment.

FIG. 16 is a workflow output information output layout.

FIG. 17 is a driver setting information output layout for each node.

FIG. 18 is a detailed processing flowchart of step 105 of the embodiment.

FIG. 19 is an evaluation result information output layout.

FIG. 20 is a detailed processing flowchart of step 106 in the embodiment.

[Explanation of symbols]

201: computer, 202: output device, 203: input device, 204: storage device

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Isao Miyajima 12 890 Kashimada, Sachi-ku, Kawasaki-shi, Kanagawa Hitachi, Ltd. Information Systems Division (72) Inventor Naruaki Takeuchi 32-16 Omorikita, Ota-ku, Tokyo Hitachi Software Engineering Co., Ltd. (72) Inventor Naomi Sato 32-16 Omorikita, Ota-ku, Tokyo Hitachi Software Engineering Co., Ltd.

Claims (7)

[Claims] 1. A step of displaying a node defining work contents in a business flow model, a step of setting a driver value including a working time and a unit price for each node, and an evaluation activity including a labor cost and a speed. And a step of totalizing and displaying the work time and unit price of each node, the work content and the work time, and a step of displaying the system introduction effect evaluation method. 2. The system introduction effect evaluation method according to claim 1, wherein, before the step of setting the value of the driver in the node, the correspondence information of the target industry of the system evaluating the introduction effect and the evaluation activity is provided. Inputting the industry / activity correspondence information to be stored from the activity DB, creating activity list information and displaying it on the activity selection screen, and accepting the activity selector to be used, and using the driver for measuring the evaluation activity. The evaluation activity driver correspondence information that stores the activity definition information that has been input is input from the driver DB, and the activity selector and the activity
Creating a driver list from the driver correspondence information and displaying it on the driver initial setting input screen, and receiving the driver initial setting values; and creating the node / driver correspondence information indicating the correspondence relationship between the driver initial setting values and the nodes. A method for evaluating the effect of introducing a system, which comprises the steps of: 3. The system introduction effect evaluation method according to claim 2, wherein, before the step of displaying the activity selection screen and accepting the activity selector, an industry list is created from the industry / activity correspondence information. A method for evaluating the effect of introducing a system, comprising the steps of displaying an industry type selection screen and receiving an industry type selector corresponding to the system to be evaluated. 4. The system introduction effect evaluation method according to claim 2, wherein in the step of creating the node / driver correspondence information, job title definition contents for storing attribute information of a worker of the node are input from a job title definition DB. , A position parameter table is created from the position definition contents and displayed on the position definition screen, the position parameter information is accepted, and the node / driver correspondence information indicating the correspondence relationship between the position parameter information, the driver initial setting value, and the node In the step of setting the value of the driver in the node, in the step of accepting the name of the node, and in the step of displaying the evaluation result screen, the value of the driver is aggregated for each worker. A system introduction effect evaluation method comprising the steps of: 5. The system introduction effect evaluation method according to claim 2, wherein in the step of setting the value of the driver in the node, the function information of the node is further input, and the value of the driver is set for each of the function information. A system introduction effect evaluation method comprising: a step of creating the evaluation result information tabulated according to the activity definition information and displaying the evaluation result information on the evaluation result screen. 6. The system introduction effect evaluation method according to claim 2, wherein in the step of accepting the activity selector, an input of an activity selector for calculating a miss rate is accepted, and the driver setting value is set in accordance with the activity definition information. A method of evaluating a system introduction effect, comprising the step of: creating the evaluation result information in which the evaluation activities of the error rate are aggregated in the step of totaling and displaying the evaluation result information on the evaluation result screen. 7. An activity area for storing the business type / activity correspondence information, a driver area for storing the evaluation activity / driver correspondence information, a position definition area for storing the position definition information, and the node / driver correspondence information. A storage device for storing a node area for storing the activity area, an activity DB read processing unit which is connected to the storage device and reads the contents of the activity area, and a driver DB reading processing unit which reads the contents of the driver area,
A job definition DB read processing unit that reads the contents of the job definition area, a business type list information display processing unit that displays the contents of the activity area, a business type selection child reading processing unit, an activity information display processing unit, and an activity selection child reading processing unit, Driver initial setting information display processing unit and driver initial setting value reading processing unit that display the contents of the driver area, position definition information display processing unit and position definition information reading processing unit that displays the contents of the position definition area, and the node area The contents of the operation flow information display processing unit, the operation flow information read processing unit, the evaluation driver setting information display processing unit, the evaluation driver setting information reading processing unit, the evaluation result information display processing unit, and the node from the contents of the driver area. The node driver file creation processing unit that creates the information stored in the area Computer, and the connected to the computer, the activity area and the information the stored driver area and the job title defined area on the node areas, each business listings screen of said storage device which,
An output device for outputting to the activity list screen, the driver initial setting screen, the position definition screen, the work flow input screen, the driver initial setting screen, the evaluation result screen, the activity area of the storage device and the output device connected to the computer. The information stored in the driver area, the position definition area, and the node area is displayed in the industry list screen, the activity list screen, the driver initial setting screen, the position definition screen, the work flow input screen, the driver initial setting screen, respectively. A system introduction effect evaluation system comprising: an evaluation result screen attribute display screen; and an input device received from the purchase degree display screen.