JPH08214064A - Dynamic revision system for communication network service information - Google Patents

Abstract

PURPOSE: To allow the user side to revise dynamically communication service information for each call by allowing a communication controller to collect information from a user's communication equipment according to a command of an information processing unit and supplying the information to the in formation processing unit again. CONSTITUTION: Lots of exchanges SW and plural remote communication controllers RNCU are provided to a communication network NW and the exchanges SW and the controllers RNCU and the mutual exchanges SW are respectively interconnected by an information transmission device L such as a line. Then the user U1 of the communication network NW has its own communication equipment E1 and an information processing unit IPU and the equipment E1 is connected to the exchange SW and the processing unit IPU is connected to the controller RNCU by the transfer means L respectively. The processing unit IPU uses information to decide additional information to be collected further from a communication equipment user U0 of the caller side and gives a command to the controller RNCU. Thus, the controller RNCU collects information from the user communication equipments E0, E1 and supplies the collected information to the processing unit IPU.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to telephone communication, digital information communication, etc., in which an information processing device owned by a communication service user cooperates with a communication control device to collect data during call processing by the communication control device. The present invention relates to a method for dynamically changing the communication network provision information notified to the information processing apparatus for each call.

[0002]

2. Description of the Related Art Conventionally, information that a communication control device collects during call processing and provides to a user, such as a number dialed by a caller or a call duration, is a service contract condition that has been negotiated with the user in advance. Is provided to users based on. In addition, a remote communication control device having a service control program is installed in the communication network, and communication is performed between this device and the exchange that performs the actual connection processing, so that it can respond to conditions such as the calling number or time. Means are provided for changing the information provided by the communication network (called an intelligent network).

[0003]

As described above, the form of providing the communication network provision information to the user is fixedly determined by the service contract conditions. In intelligent networks, the variation of this contract condition has increased and the convenience for users has improved. Could not be specified or changed.

In view of the recent development of information processing technology, the present invention provides a communication network in which the collected information determination algorithm is opened to an information processing device (for example, a computer) owned by a user and is collected by a communication control device at the time of transmission. The purpose is to enable information to be dynamically changed from the user side for each call.

[0005]

In order to solve the above problems, the present invention provides a communication control device having an exchange function, a plurality of communication devices connected to the communication control device and capable of transferring information, and A communication network including an information processing device owned by a user and information transfer means between the communication control device and the information processing device, and communication is performed between the communication devices or between the communication device and the communication control device. In the method for dynamically changing the information provided by the communication network in the above, when transmitting from a communication device, the process of information request and information collection, that is, the information collected by the communication control device is provided to the information processing device by the information transfer means, The device uses its own algorithm to determine the additional information to be collected from the communication device user on the sending side by using the information, instructs the communication control device to collect the additional information, and communicates. Control device gathers information from the communication apparatus of the user according to the instruction, the communication control device and repeating the process of providing again the information processing apparatus the collected information via the communication device one or more times.

[0006]

According to the present invention as described above, it becomes possible for the user to easily change the collected information algorithm, which could not be dynamically changed by the user, by his / her own information processing apparatus. Further, it is possible to determine the collected information using the information used by the algorithm without disclosing the information (for example, customer information) that is not necessarily placed in the communication network to the operating business operator. Further, for the operating company, it can be expected that the load can be reduced by distributing the functions conventionally concentrated in the communication control device to the user side.

[0007]

Embodiments of the present invention will be described with reference to the drawings. FIG. 1 is an overall configuration diagram of an embodiment of the present invention. In this embodiment, the communication control device is a switch SW that provides a switching function.
This is an example of the case where a standardized interface of an intelligent network is used by physically separating it into a telecommunications control unit RNCU that provides a service control function, but of course both functions are realized by one device. It is also possible.

The communication network NW has a large number of exchanges SW and a plurality of telecommunications control units RNCU.
The RNCU and the exchanges SW are connected to each other by an information transfer means L such as a line. In addition, for simplicity, FIG.
Only one telecommunications control unit RNCU is shown in. The user U1 of the communication network NW is his communication device E1 and information processing device IP.
Communication device E1 has a switch SW and an information processing device IPU.
Are connected to the telecommunications control unit RNCU by means of information transfer means L respectively.

FIG. 2 is a diagram for explaining the procedure in the embodiment of the present invention. When the user U0 of the communication network NW makes a call from the communication device E0 to the user U1 using the number registered in the exchange SW (1), the exchange SW detects the registered number.
(2) The inquiry is executed to the remote communication control unit RNCU (3). As the registered number, both a special logical number represented by a toll-free number and a general physical number can be designated.

The telecommunications control unit RNCU edits the information of the sender U0 held at that time (4), and the information transfer means L
The information processing device IPU owned by the user U1 is notified using (for example, a public packet network) (5). In this example,
The "caller number", "calling area", "bearer capability", "other information negotiated between the user U1 and the communication network NW at the time of service contract", etc. are notified to the information processing unit IPU.

Based on these pieces of information, the information processing unit IPU determines the information to be further collected from the sender by the algorithm held (6), and as a response, the "process identifier" and "each Information necessary for the communication network NW for processing "is sent back to the remote communication control unit RNCU (7). For example, if the information processing unit IPU has a customer database that manages customer information and the sender U0 is not registered in the customer database, the information processing unit IPU sends the user U1 to the remote communication control unit RNCU. To collect the information (customer's gender, age, etc.) needed by PB etc. At this time, the information transmitted from the information processing device IPU to the remote communication control device RNCU is a process identifier (a value for the process of transmitting guidance and collecting information) and an identifier of the guidance provided to the user U0. .

The remote communication control unit RNCU is an information processing unit IPU.
It interprets the process identifier sent from (8) and gives an instruction to the exchange SW to execute the specified process (9). In this embodiment, the guidance sending instruction and the information collecting instruction are returned to the exchange SW together with the identifier of the guidance to be sent. The exchange SW performs necessary operations (providing guidance (10) and receiving information (11)) based on this response, and notifies the remote communication control unit RNCU of the content of the reception (12).

The telecommunications control unit RNCU provides the information collected from the exchange SW to the information processing unit IPU (13). Based on the information, the information processing unit IPU determines whether or not there is more information that should be collected from the sender based on the algorithm that it possesses, and if there is information that should be collected, the above (7) to (13)
Information is collected by repeating the process of.

When it is determined that the information to be collected does not exist (14), the information processing unit IPU instructs the remote communication control unit RNCU to end communication (15), and based on this instruction, the remote communication control unit The RNCU and the exchange SW terminate the communication with the communication device E0 (16, 17). At this time, instead of instructing to end the communication, it is possible to instruct to connect to the communication device E1 of the user U1, for example. In this case, the process identifier (a value corresponding to the connection process) and the connection destination number (the number of the communication device E1) are transmitted to the remote communication control device RNCU.

Further, when this embodiment is applied to a service such as telephone shopping, the price of the product designated by the user U0 by PB input is returned to the communication control device as the charge amount to the user U0, and the communication control device is returned. At user U0
It is also possible to add the price of this product to the call charge to and collect from the user.

In the above embodiment, after the information is provided from the telecommunications control unit RNCU to the information processing unit IPU at the time of calling,
The case where additional information is collected from the sender U0 has been shown.
If there is no information to be collected from the caller U0 due to the information provided from the remote communication control device RNCU for the first time (for example, if the caller U0 originates from outside the service providing area of the user U1), the information processing device In the response from the IPU to the telecommunications control unit RNCU, it is possible to specify sending of a busy signal or a refusal guidance.

[0017]

As described in detail above, according to the present invention, the algorithm for determining the information collected by the communication control device at the time of call processing can be dynamically designated in the information processing device owned by the user. Therefore, according to the present invention, it becomes possible to specify and use detailed communication network provision information according to the capacity or processing capacity of the information processing device owned by the user. Also, according to the present invention, the information used by the algorithm is
This has an unprecedented excellent effect that the collected information can be determined using such information without disclosing information (eg customer information) that is not necessarily placed in the communication network to the operating business operator.

[Brief description of drawings]

FIG. 1 is an overall configuration diagram of an embodiment of the present invention.

FIG. 2 is a diagram showing a dynamic notification procedure of communication network holding information in the embodiment of the present invention.

[Explanation of symbols]

 NW communication network SW switch RNCU telecommunications control unit E0, E1 communication equipment U0, U1 user IPU information processing device L information transfer means

Claims (1)

[Claims] 1. A communication control device having an exchange function, a plurality of communication devices connected to the communication control device and capable of transferring information, an information processing device owned by a user of the communication device, and the communication control device. And information processing means for transferring information between the communication device and the information processing device, and dynamically changing communication network provision information in a communication network in which communication is performed between the communication devices or between the communication device and the communication control device. In the method, when transmitting from the communication device, the process of information request and information collection, that is, the information collected by the communication control device is provided to the information processing device by the information transfer means, and the information processing device itself Using the information stored therein, the information is used to determine additional information to be further collected from the communication device user on the transmitting side, and the communication control device is instructed to collect the additional information. Is the instruction A communication network in which information is collected from the communication device of the user, and the communication control device repeats the process of providing the information collected through the communication device to the information processing device again one or more times. Dynamic change method of advertisement information.