JP3197773B2 - Dynamic change method of connection method of communication system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for connecting a communication system including a communication device, an exchange, and a remote communication control device, wherein a communication service is provided between the communication devices or between the communication device and the remote communication control device. Related to the dynamic change method.

[0002]

2. Description of the Related Art Generally, a specific method for changing a connection method in a communication system is provided depending on a contract status of a service managed in a communication control device in the communication system. For example, as shown in FIG. 3, as a means for changing the connection method in the telephone network, when there is an incoming call from the user U0 to the user U1, standard voice information is provided to a transfer destination U2 designated in advance by the user U1. An incoming call transfer means for transferring an incoming call is provided. In FIG. 3, E0, E1, E2,... Are communication devices, and NCU is a communication control device.

As a conventional example, a special communication number represented by a toll-free number is used, and a remote communication control device (database) for converting a logic number into a telephone number is installed in a communication network. Means is provided for performing communication between this device and an exchange that performs actual connection processing to change the connection destination according to conditions such as the transmission area or time (intelligent network). This allows the user to make an incoming call to almost any connection destination, although some restrictions are imposed.

[0004]

The means for changing the connection method typified by such call transfer is fixedly determined by the contract conditions of the service. In the intelligent network, the variation of the contract conditions has increased and the convenience for the user has been improved, but the algorithm for determining the connection method serving as the contract condition is still inside the communication control device, and the user has to use the algorithm. It cannot be specified or changed dynamically.

The present invention relates to the recent development of information processing technology,
In view of the increase in the number of private communication control devices owned by users represented by BX, an object of the present invention is to provide a new method that allows a user to dynamically change a connection method.

[0006]

SUMMARY OF THE INVENTION In order to achieve such an object, a dynamic change system for a connection method of a communication system according to the present invention has a telecommunication control device provided by a telephone communication company and a remote communication control device. Or a separate switch, a plurality of communication devices connected to the switch and held by a user and capable of transmitting information, a private communication control device held by a specific user and having an extension switching function, A plurality of communication devices connected to a private communication control device and capable of transmitting information; an information processing device owned by the specific user; information transmission means between the remote communication control device and the exchange; Information transmission means between the communication control device and the information processing device; information transmission means between the exchange and the private communication control device; and information transmission between the information processing device and the private communication control device. The communication device A dynamic change method of a connection method of a communication system in which a communication service is provided between the communication devices or between the communication device and the remote communication control device, wherein a special number is received from a communication device connected to the exchange. When a call is made to request a specific service provided by a specific user as a number, the remote communication control device providing its own information to the information processing device; Determining the subsequent processing by an algorithm owned by the information processing apparatus, using the information processing apparatus to return the connection information including the processing to the remote communication control apparatus, and Changing the connection method for the communication equipment connected to the exchange or the communication equipment connected to the private communication control device in accordance with Characterized in that it comprises a Shimesuru step.

According to the present invention, in telephone communication, digital information communication, and the like, a private communication control device and an information processing device owned by a communication service user and a communication control device provided by a telephone communication company cooperate with each other. Dynamically change the connection method between The connection method determination algorithm held by the communication control device of the telephone communication company is released to the information processing device (for example, a computer) held by the user, and the connection method can be dynamically changed from the user side, By providing the information possessed by the communication control device to the information processing device of the user, and coordinating the information processing device and the private communication control device within the private network, a fine-grained connection method can be determined.

According to the present invention, further, after the step of providing the information held by the remote communication control device to the information processing device, various steps for collecting information, that is, the information processing device further communicates with the transmitting side. Instructing the remote communication control device to collect information about the user from the device user; collecting the information from the calling communication device user by the remote communication control device in accordance with the instruction; After the communication control apparatus repeats the step of providing the collected information to the information processing apparatus again once or more, the information processing apparatus uses the information to determine a subsequent process according to its own algorithm, An information processing device returning the connection information including the processing to the remote communication control device, and the remote communication control device informing the exchange in accordance with the notification; It may include a step of instructing to change the connection method for the connected communication equipment connected communication equipment or the private communication control device to the switching system.

According to the present invention, when the exchange changes the connection method and connects to a communication device connected to the private communication control device in accordance with an instruction from the remote communication control device, the information processing device is connected to the remote communication control device. The method may include a step of providing the acquired information to the private communication control device, and a step of using the information to change the communication device to which the private communication control device is connected. Further, even if the instruction to change the connection method to the exchange is an instruction to send an audible sound signal or visual information to the calling user without connecting to the communication device or the private communication control device. Good. Further, the communication system may be an integrated digital communication network.

[0010]

According to the present invention, it becomes possible for a user to easily change an algorithm for determining a connection method, which could not be dynamically changed in the past, with its own information processing apparatus, and to provide a communication control apparatus. The information to be provided makes it possible to implement a fine-grained connection method change. Furthermore,
It is possible to change the connection method provided by using the information used by the algorithm without using information that does not necessarily need to be placed on the communication network (for example, a customer database) to the operator. become. Also,
For a telephone communication company, the load can be reduced by dispersing functions conventionally concentrated on the communication control device to the user side.

[0011]

Next, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing the overall configuration of an embodiment of the present invention. The communication network NW has a large number of exchanges SW and a plurality of remote communication control units RNCU. The exchanges SW and the remote communication control units RNCU and between the exchanges SW are connected by information transfer means L such as a line. For simplicity, FIG. 1 shows only one remote communication control device RNCU.

The user U1 of the communication network NW has his own communication equipment E
1, E2, ..., having a private network PN including an information processing unit IPU and a private communication control unit PCU, and communication devices E1, E2, ...
Is the switch SW via the private communication control unit PCU, and the information processing unit IPU is the remote communication control unit RNCU and the private communication control unit.
It is connected to the PCU by information transfer means L.
In FIG. 1, the information processing apparatus IPU is arranged in the private network PN, but it is of course possible to arrange this in the communication network NW.

FIG. 2 is a diagram showing the procedure of the embodiment of the present invention. An unspecified number of users U0 of the communication network NW transmit to the user U1 using a special logical number such as 0xx0-123456 represented by a toll-free number using the communication device E0.
(1). The exchange SW has a special logical number (for example, 0xx0-123456
) Is detected (2), an inquiry is made to the remote communication control unit RNCU (3).

In this embodiment, the communication control device is physically separated into an exchange SW for providing an exchange function and a remote communication control device RNCU for providing a service control function, and a standardized interface of an intelligent network is provided therebetween. Although the case of using is shown, both functions can be realized by one device.

The remote communication control unit RNCU edits the information of the sender U0 held at that time (4), and transfers information L to the information processing unit IPU of the user U1 (for example, a public packet network). Inquiry to the information processing device IPU about the subsequent connection method together with the edited information using (5). In this embodiment, the information at the time of inquiry is "caller ID",
"Origination area", "Bearer capability", "Information negotiated between user U1 and communication network NW when contracting for other services"
Are transmitted to the information processing device IPU.

Based on these information, the subsequent processing is determined by an algorithm held by the information processing unit IPU.
(6) The “process identifier” defined by the communication network NW and “information required by the communication network NW for each process” are returned to the remote communication control device RNCU as a response.

For example, assuming that the information processing apparatus IPU has a customer database for managing customer information, and if the caller U0 is not registered in the customer database, the information processing apparatus IPU performs remote communication control. The device RNCU is instructed to collect information (sex, age, etc., of the customer) required by the user U1 by PB or the like. At this time,
The information transmitted from the information processing device IPU to the remote communication control device RNCU is a process identifier (a value for a process of transmitting guidance and collecting information) and a guidance identifier provided to the user U0 (7). ).

The remote communication control unit RNCU is an information processing device IP
Interpret the processing identifier transmitted from U (8) and instruct the exchange SW to execute the specified processing. In this embodiment, the guidance sending instruction and the information collection instruction are returned to the exchange SW together with the identifier of the guidance to be sent (9). The exchange SW performs necessary operations based on this response (providing guidance (10) and receiving information (11)).
The received contents are notified to the remote communication control unit RNCU (12).

The remote communication control unit RNCU provides the information collected from the exchange SW to the information processing unit IPU (13). The information processing unit IPU determines the connection method based on the information based on the stored algorithm (14), and the remote communication control unit RN
Notify the CU of the connection method. For example, when connecting to a private communication control device (such as a PBX) of an appropriate department in charge, a process identifier (a value corresponding to the connection process) and a connection destination number (PB
X number) to the remote communication control unit RNCU (15).

The remote communication control unit RNCU issues a connection instruction to the exchange SW so as to connect to the specified connection destination.
(16) The exchange SW connects the communication device E0 to the private communication control unit PCU based on this instruction (17).

On the other hand, the information processing unit IPU transmits the optimum extension number (for example, the extension number of the person in charge of the customer) determined based on the information of the caller U0 to the private communication control unit PCU. At this time, if necessary, detailed information on the sender U0 (for example, the name of a product purchased in the past, a complaint example, etc.) held by the information processing device IPU is collected (18), and private communication control is performed together with the extension number. It can also be sent to the equipment PCU (19).

Based on this information, the private communication control unit PCU, when receiving an incoming call from the exchange SW,
An incoming call is internally connected to one of the communication devices (E4 in the figure) connected to (2). Further, in the case where the private communication control unit PCU owned by the user U1 and the communication devices E1, E2,... Correspond to the integrated digital communication network (ISDN), the private communication control unit PCU Detailed information on the caller U0 from the processing unit IPU can be displayed on the display of the communication device.

In this embodiment, in addition to the information provided from the remote communication control unit RNCU to the information processing unit IPU at the time of transmission,
The case where the connection method is determined by collecting additional information from the caller U0 has been described. However, in the case where the connection method can be determined by the information first provided from the remote communication control unit RNCU (this embodiment). In the case where the sender is registered in the customer database), it is of course possible to immediately return the connection method to the remote communication control unit RNCU without requesting the collection of additional information. Needless to say, it is also possible to determine the connection method after collecting the additional information a plurality of times.

Further, when the caller U0 originates a call from an area outside the service provision of the user U1, or when the user U1 wants to refuse the connection as a result of collecting the additional information, the connection method is a non-connection (busy signal Alternatively, it is also possible to select (transmission of refusal guidance).

[0025]

As described above, according to the present invention,
Since the connection method can be dynamically determined in the information processing device owned by the user, it is possible to specify and use the connection method in detail. Also, there is an excellent effect that a connection method provided by using the algorithm can be implemented without disclosing to the telecommunications company information that the algorithm uses that does not necessarily need to be placed on the communication network.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration of an embodiment of the present invention.

FIG. 2 is a diagram showing a procedure of an embodiment of the present invention.

FIG. 3 is a diagram illustrating a conventional incoming call transfer method.

[Explanation of symbols]

 U0, U1, ... User E0, E1, ... Communication equipment SW exchange NW communication network PN Private network NCU communication control device RNCU Remote communication control device L Information transmission means IPU Information processing device PCU Private communication control device

Continuing from the front page (72) Inventor Tsunemichi Shiozawa 1-1-6 Uchisaiwaicho, Chiyoda-ku, Tokyo Nippon Telegraph and Telephone Corporation (72) Inventor Takeshi Sugiyama 1-16-1 Uchisaiwaicho, Chiyoda-ku, Tokyo Nippon Telegraph and Telephone Stock In-house (56) References JP-A-8-17871 (JP, A) JP-A-8-214064 (JP, A) Table 10-500819 (JP, A) (58) Fields surveyed (Int. . ^7, DB name) H04M 3/00 H04M 3/42

Claims (5)

(57) [Claims] 1. A telecommunication control device provided by a telecommunications company, an exchange included in the telecommunication control device or a separate exchange, and a plurality of communications connected to the exchange and held by a user and capable of transmitting information. Equipment, a private communication control device possessed by a specific user and having an extension switching function, a plurality of communication devices connected to the private communication control device and capable of transmitting information, and information processing possessed by the specific user Device, information transmission means between the remote communication control device and the exchange, information transmission means between the remote communication control device and the information processing device, and information transmission means between the exchange and the private communication control device. And an information transmission means between the information processing device and the private communication control device. A communication service is provided between the communication devices or between the communication device and the remote communication control device. Connection of provided communication system A method of dynamically changing the connection method, wherein when a call is made from a communication device connected to the exchange to request a specific service provided by a specific user with a special number as a destination number, the remote communication is performed. A step in which the control device provides information held by the control device to the information processing device; a step in which the information processing device uses the information to determine a subsequent process according to an algorithm owned by the control device; Returning the connection information including the connection information back to the remote communication control device, and the remote communication control device communicating with the exchange according to the notification to the communication device connected to the exchange or the communication device connected to the private communication control device A method for dynamically changing a connection method of a communication system, comprising a step of instructing to change a connection method for a device. 2. After the remote communication control device provides its own information to the information processing device, after the various steps for information collection, that is, the information processing device further uses a communication device on the transmitting side. Instructing the remote communication control device to collect information on the user from a user, collecting the information from the communication device user on the calling side according to the instruction, and performing the remote communication After the control device repeats the step of providing the collected information to the information processing device again at least once, the information processing device uses the information to determine a subsequent process according to its own algorithm, A processing device returning the connection information including the processing to the remote communication control device, and the remote communication control device instructing the exchange in accordance with the notification; 2. The method according to claim 1, further comprising the step of instructing to change a connection method for a communication device connected to the exchange or a communication device connected to the private communication control device. Dynamic change method. 3. When the exchange changes a connection method and connects to a communication device connected to the private communication control device in accordance with an instruction of the remote communication control device, the information processing device receives a signal from the remote communication control device. 3. The method according to claim 1, further comprising: providing the acquired information to the private communication control device; and using the information to change the communication device to which the private communication control device is connected. 3. The dynamic change method of the connection method of the communication system according to 1. 4. An instruction for changing a connection method for the exchange is an instruction for transmitting an audible sound signal or visual information to an originating user without connecting to the communication device or the private communication control device. 3. A method according to claim 1, wherein the connection method of the communication system is dynamically changed. 5. The method according to claim 1, wherein the communication system is an integrated digital communication network.