JP3168241B2 - Mass simultaneous request control processing system using caller ID transmission function - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a network having a calling ID transmitting function, a communication terminal capable of operating an information collecting program, and a management of information collecting processing using a calling ID having a callback function. The present invention relates to a large-scale simultaneous request control processing system using a calling ID transmission function that uses a large-volume request reception center, is less likely to cause congestion, and can automatically collect and process request information such as reservation information.

[0002]

2. Description of the Related Art In a conventional large-volume simultaneous request service such as ticket reservation, request information is collected in an interactive manner while holding a plurality of telephone lines between a terminal and a center.

[0003]

In the conventional case, a large number of simultaneous connection lines are required, and because of manual processing, a long hold time is required for the line between the terminal and the center, and congestion in the network and the center occurs. In many cases, many operators were required to operate at the center.

An object of the present invention is to solve the above-mentioned problems, and an object of the present invention is to provide a center-driven system in which callback is performed from the center side to prevent occurrence of congestion.

[0005]

In recent years, with the spread of calling ID transmission services such as INS and the sophistication of communication terminals such as personal computers, realization of automatic calling, automatic receiving and automatic information collection processing functions by terminal program control. And the mass request reception center has been computerized.

In the present invention, the terminal accepts a large number of requests in a centralized connection mode. First, the center accepts only a calling ID, connects to the requesting terminal by a callback method, and thereafter groups by originating point. Request terminals are sequentially connected by an ID list. Then, while monitoring the progress of the processing between requesting terminals at the mass request reception center based on the reception of the source ID and the processing time, the request information is collected on the information collection file, and the final request information collection result is transmitted to the center. To do.

[0007] It is possible to distribute the concentrated load of traffic and aggregation processing to the network and the large-volume request reception center among the terminals, to prevent congestion, and to automate communication and request information collection processing in the center and the required terminal. A large-scale simultaneous request control processing system is realized.

[0008]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below with reference to the drawings. 1 is an overall configuration diagram of the system, FIG. 2 is a system configuration diagram of a mass request reception center, FIG. 3 is a system configuration diagram of a terminal, FIG. 4 is a signal sequence diagram, and FIG. 5 is a connection destination ID list. FIG. 6 shows the format of the transmission signal of the information collection file.

The operation will be described below with reference to the drawings. The same reference numerals indicate the same objects throughout the drawings. The requester uses the terminal 3 shown in FIG.
Request information and information necessary for communication such as a center number are input from the user request information input processing unit 31 shown in FIG. After being transferred to the management unit 32 and stored, the communication processing unit 33 creates an outgoing ID transmission signal 41 (see FIG. 4) based on the center number and the like, and transfers it to the line control unit 34, where the line control processing is performed. Is performed, and transmitted to the communication line 4 in the form of a calling ID transmission signal 41.

[0010] The exchange 2 with the calling ID transfer function shown in FIG. 1 transmits a calling ID transmission signal 41 to the mass request reception center 1 via the communication line 4. The mass request reception center 1 receives the caller ID transmission signal 41, and
After performing the line control processing in step 1, the call is transferred to the calling ID reception processing unit 12, and after performing the calling ID reception processing, the call control unit 11 instructs the line control unit 11 to disconnect the call. After making the call, the call is disconnected.

On the other hand, the calling ID reception processing unit 12 transfers the calling ID to the calling ID managing unit 13 and the calling ID managing unit 13
, And information such as the originating ID area and the like. Next, the calling ID management unit 13 transfers the calling ID groups 1 to n grouped in the same area or the like to the communication processing unit 14, and the communication processing unit 14 assigns a password or the like from which the information storage area corresponding to each terminal can be read. Then, an instruction to transfer and manage the ID list management unit 15 as an ID list and an information collection file corresponding to the ID to the information collection file management unit 16 are provided, and a callback to the terminal 3 (# 1) is made. A call signal 42 (see FIG. 4) is created, transferred to the line controller 11, and subjected to line control processing by the line controller 11, and then transmitted to the terminal 3 (through the communication line 4 and the exchange 2 with the caller ID transfer function). Send to # 1).

The terminal 3 (# 1) that has received the callback calling signal 42 performs line control processing in the line control unit 34 (see FIG. 3), and then transfers the signal to the communication processing unit 33 to perform communication processing. After that, a callback response signal 43 is created,
After being transferred to the line controller 34 and subjected to line control processing, it is transmitted to the mass request reception center 1 via the communication line 4 and the exchange 2 with the calling ID transfer function.

The mass request reception center 1 performs line control processing in the line control unit 11, transfers the signal to the communication processing unit 14, performs communication processing, and
The list is read, an ID list transmission signal 44 (see FIG. 4) is created, transferred to the line controller 11,
After performing the line control processing in step 1, the signal is transmitted to the terminal 3 (# 1) via the communication line 4 and the exchange 2 with the calling ID transfer function.

The terminal 3 that has received the ID list transmission signal 44
(# 1) is after the line control process is performed by the line control unit 34.
After transferring the signal to the communication processing unit 33 and performing the communication processing, it creates an ID list transmission response signal 45 (see FIG. 4), transfers the signal to the line control unit 34, performs the line control processing, and The information is transmitted to the mass request reception center 1 via the line 4 and the exchange 2 with the calling ID transfer function.

On the other hand, the terminal 3 (# 1) uses the ID list transmission signal 44 received by the communication processing unit 33 to encrypt information such as a password previously input by the requester from the user request information storage management unit 32 and encrypts the information. The next connection destination ID (the ID of the next terminal # 2 of the terminals 3) is determined based on the password check program unit 442 having a decryption function (see FIG. 5) and the password 443 of the terminal 3 (# 1). Decrypt, terminal 3 (# 2)
, A callback call signal 42 is generated.

After receiving the ID list transmission response signal 45, the mass request reception center 1 performs line control processing in the line control unit 11, transfers the signal to the communication processing unit 14, performs communication processing, and executes the information collection file. The information collection file format is read from the management unit 16, created as an information collection file transmission signal 46, transferred to the line control unit 11, and subjected to line control processing by the line control unit 11.
The data is transmitted to the terminal 3 (# 1) via the exchange 2 with the transfer function.

After receiving the information collection file transmission signal 46, the terminal 3 (# 1) performs the line control processing in the line control unit 34, transfers the signal to the communication processing unit 33, and performs the communication processing. , Creates an information collection file transmission response signal 47 (see FIG. 4), transfers it to the line control unit 34, and performs line control processing.
Is transmitted to the mass request reception center 1 via the Internet.

On the other hand, the terminal 3 (# 1) transmits the information collection file transmission signal 46 transmitted by the communication processing unit and the information storing the password and request information previously input by the requester to the user request information storage management unit 32. , The password previously input by the requester, the password check program unit 462 having an encryption / decryption function, and the password 4 of the terminal 3 (# 1).
63, a user request information storage area 464
At the same time as storing the user request information of the terminal 3 (# 1), and simultaneously creating the information collection file transmission signal 46 for the terminal 3 (# 2).

After receiving the information collection file transmission response signal 47, the mass request reception center 1 performs line control processing in the line control unit 11, transfers the signal to the communication processing unit 14, performs communication processing, and disconnects the call. A request signal 48 (see FIG. 4) is created, transferred to the line control unit 11, and subjected to line control processing by the line control unit 11. Then, the terminal 3 (# Send to 1).

The terminal 3 (#) receiving the call disconnection request signal 48
1) After the line control processing is performed by the line control unit 34, the signal is transferred to the communication processing unit 33, and after performing the communication processing, a call disconnection response signal 49 (see FIG. 4) is created. Part 3
4 and performs line control processing, and then transmits the request to the large-scale request reception center 1 via the communication line 4 and the exchange 2 with the calling ID transfer function. At the same time, the line control unit 34 performs release processing of the line.

Upon receiving the call disconnection response signal 49, the mass request reception center 1 performs line control processing in the line control unit 11, releases the corresponding line, and simultaneously receives the signal at the same time as the communication processing unit 1.
4 and the ID list management unit 15 manages the reception of the calling ID indicating the end of the transfer of the process from the terminal 3 (# 1) to the terminal 3 (# 2).

In the following, according to FIG.
Communication and information collection processing (* 1) performed between the terminal 3 (# 1) and the terminal 3 (# 1) are performed by a callback signal 42 and a callback response between the terminal 3 (# 1) and the terminal 3 (# 2). Signal 43,
ID list transmission signal 44, ID list transmission response signal 4
5, the communication of the information collection file transmission signal 46, the information collection file transmission response signal 47, the call disconnection request signal 48, and the call disconnection response signal 49 is performed through the communication line 4 and the exchange 2 with the calling ID transfer function.

Call disconnect response signal 49 from terminal 3 (# 2)
The terminal 3 (# 1) receiving the signal performs line control processing in the line control unit 34, releases the corresponding line, and simultaneously notifies the communication processing unit 33 of the reception of the signal.
A transmission ID transmission signal 41 indicating the end of the transfer of the process from (# 1) to the terminal 3 (# 2) is created, transferred to the line control unit 34, and after performing the line control processing, the communication line 4 is transmitted. ID
It is transmitted to the mass request reception center 1 via the exchange 2 with the transfer function.

After receiving the calling ID transmission signal 41, the mass request reception center 1 performs line control processing in the line control unit 11, transfers the signal to the communication processing unit 14, performs communication processing, and executes the terminal 3 (# The end of the transfer of the process from 1) to the terminal 3 (# 2) is managed by the ID list management unit 15 together with the time information as information indicating the progress of the process.

Hereinafter, the processing of the * 2 part of FIG.
n), and finally, the terminal 3 (#n) designates the number of the mass request reception center 1 as the call destination ID in the ID list transmission signal 44 to the mass request reception center 1, User request information from (# 1) to 3 (#n) can be collected.

When the terminal 3 (#m) cannot continue the information collection sequence due to circumstances, the mass request reception center 1 takes the initiative using the information of the ID list management unit 15. The information collection sequence excluding the terminal 3 (#m) is reconstructed.

[0027]

As described above, according to the present invention, the call control of the mass request reception system is made center-driven by the callback connection system using the calling ID transfer function, and the reception system and the network are controlled by the information circulation between the terminals. At the same time as preventing congestion and automating, by using the caller ID as management information indicating the progress of information collection processing on the terminal side, it is possible to construct an economical mass request reception system for the user.

[Brief description of the drawings]

FIG. 1 is an example of an overall configuration diagram of a system according to the present invention.

FIG. 2 is an example of a system configuration diagram of a mass request reception center.

FIG. 3 is an example of a system configuration diagram of a terminal.

FIG. 4 is an example of a signal sequence diagram.

FIG. 5 is an example of an ID list transmission signal.

FIG. 6 is a diagram illustrating an example of an information collection file transmission signal.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 large-volume request reception center 2 switch with ID transfer function 3 user terminal 4 communication line 11 line controller 12 caller ID reception processor 13 caller ID manager 14 communication processor 15 ID list manager 16 information collection file manager 31 User request information input processing unit 32 User request information storage management unit 33 Communication processing unit 34 Line control unit 41 Calling ID transmission signal 42 Callback calling signal 43 Callback response signal 44 ID list transmission signal 45 ID list transmission response signal 46 Information collection file transmission signal 47 Information collection file transmission response signal 48 Call disconnection request signal 49 Call disconnection response signal 441 Communication processing header information section 442 Password check program section 443 Password of terminal # 1 444 Connection destination of terminal # 1 (terminal #) 2) 461 Communication processing header information section 4 2 password check program portion 463 the terminal # 1 of the password 464 terminal # 1 user request information storage area

──────────────────────────────────────────────────続 き Continuation of the front page (56) References JP-A-4-308983 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) H04M 3/42 H04M 3/00 H04M 11 / 00 G06F 17/40

Claims (1)

(57) [Claims] 1. An exchange having a calling ID transfer function, a terminal capable of operating a program having a user request information collecting function and a communication function, and storing and managing the calling ID of the terminal. In the information communication system including a mass request reception center having a function of transmitting and receiving a connection ID list and an information collection file to and from the terminal, the mass request reception center transmits a large number of requests from the terminals 1 to n. At the time of simultaneous calling to the reception center, the calling ID from each terminal is received via the exchange, these are stored and managed, and then a call is made to the terminal 1 via the exchange based on the calling ID by callback. Means for transferring the ID list of the terminal group to be connected and the information collection file, and managing the progress of information collection between the terminals based on the source ID list and the subsequent reception of the source ID.
The terminal 1 stores the request information registered in advance by the requester in the information collection file by the program,
A means for disconnecting the connection between the mass request reception center and the terminal 1; a call to the terminal 2 via the exchange based on the ID list previously notified from the mass request reception center; After transferring the information collection file to the terminal 2, the connection from the terminal 1 to the terminal 2 is disconnected, and at the same time, the ID list from the terminal 1 to the terminal 2 and the end of the transfer of the information collection file are indicated to the mass request reception center. And a means for transmitting the caller ID, wherein the operation of the terminal 1 is repeated by the terminals 2 to n, and the terminal n has means for finally transferring the collected information to the mass request reception center.
Mass simultaneous request control processing system using transmission function.