JPH07306876A - Questionnaire processing method - Google Patents

Abstract

PURPOSE:To gather answer data on an interactive basis, reduce misinput, and shorten the operation time by outputting the title and contents of questions of questionnaire survey sheet data from a speech output device in the form of speech information, deciding the flag of a selection plate, and outputting information on answer choices from the speech output device in the form of speech information at need. CONSTITUTION:At the time of questionnaire survey sheet formation, a processor A2 generates an questionnaire survey sheet by data input from a pen type input device A3 and data on the questionnaire survey sheet are stored in a storage device A6. At the time of questionnaire survey answer collection, the processor A2 outputs data specified among data on plural questionnaire survey sheets stored in the storage device A6 to a display device A4 and data decided with the flag are outputted from the audio output device A5; and answers to questionnaires which are inputted from the pen input device A3 are gathered and stored in the storage device A6. At the time of questionnaire data totalization, questionnaire answer data are totalized.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for automatically processing a series of operations for carrying out a questionnaire survey, specifically, questionnaire questionnaire preparation work, questionnaire reply result collection work, and questionnaire reply result total work. Particularly, the present invention relates to a questionnaire processing method suitable for frequently collecting a large number of questionnaire response results and totaling the questionnaire response results.

[0002]

2. Description of the Related Art Conventionally, when conducting a questionnaire targeting passers-by or customers on the street or in stores,
For example, a method has been adopted in which a survey form is prepared in which the questions and the corresponding answers are printed in advance, and the survey form is distributed to the survey target person and required to be filled out. However, if you try to aggregate and analyze the questionnaire response results collected by such a method with a computer,
Since it takes time to transfer the collected data from the survey form to the storage device of the computer, in addition to the work for distributing and collecting the questionnaire at the time of the questionnaire survey, the manual labor for the data entry work is required, and therefore, it is usually required. A large amount of labor costs will be spent. In order to solve this problem, for example, there is a questionnaire data collection / analysis system described in Japanese Patent Laid-Open No. 04-246791. In this system,
It is composed of a questionnaire survey sheet preparation, processing device for collecting and analyzing questionnaire response data, and a questionnaire data collection terminal for collecting questionnaire response data. It is possible to consistently create and output analysis results. With this system, it was possible to quickly and easily perform processing tasks that were conventionally performed manually.

[0003]

As described above, in the conventional questionnaire data collection / analysis system, the questionnaire data collection terminal uses a small terminal or the like, and the questionnaire content output is displayed on the display. Therefore, it was difficult for the operator of the questionnaire data collection terminal to conduct the questionnaire in a face-to-face manner with the questionnaire respondents. By the way, when conducting a questionnaire, rather than installing a questionnaire data collection terminal at a certain place and letting the questionnaire respondents enter the answers freely, the questionnaire collection terminal can be carried out using a small portable terminal. It is advantageous for the operator to conduct a questionnaire in a face-to-face method while recruiting respondents at any place, because the number of parameters of the questionnaire is large and erroneous input data due to mischief can be eliminated. However, according to the above-mentioned conventional technology, when the operator of the questionnaire data collection terminal and the questionnaire implementer carry out the questionnaire survey in a face-to-face method, the display orientation is alternately changed at the time of the questionnaire question and the answer, or the question content of the questionnaire It is conceivable that the operator of the questionnaire data collection terminal reads aloud, and the questionnaire data collection terminal operator inputs the answer to the question to the questionnaire data collection terminal. In these cases, the operator of the questionnaire collection terminal becomes extremely complicated when collecting the questionnaire response data, and there is a problem that the questionnaire collection work cannot be performed promptly by the face-to-face method. In addition, there is a problem in that when the answer data is compiled and created, it must be done by a human or input to another computer. An object of the present invention is to solve such a conventional problem and perform a series of operations for creating a questionnaire, collecting answer data, and totaling without being aware of the location, and collecting questionnaire answer data by a face-to-face method. It is intended to provide a questionnaire processing method capable of performing input, reducing input errors, and reducing work time.

[0004]

[Means for Solving the Problems] In order to achieve the above object, the questionnaire processing method of the present invention is such that a processing device is used at the time of creation of a questionnaire questionnaire in a questionnaire survey conducted for a passerby or a customer. A questionnaire form is created by inputting data from a pen-type input device connected to me, the questionnaire form data is stored in a storage device, and the processing device is stored in the storage device when collecting questionnaire response results. Output the data of the specified questionnaire form among the data of the multiple questionnaire forms to the display device, and output the data identified by the flag in the data of the questionnaire form from the voice output device and from the pen type input device. Collect the answers corresponding to the entered questionnaire, store the questionnaire answer data in the storage device, When Kate rollups processing apparatus performs the aggregation of the questionnaire answer data stored in the storage device.

[0005]

In the questionnaire processing method of the present invention, at the time of conducting a questionnaire survey, the central processing unit first activates the questionnaire data collecting program, and the questionnaire data collecting program calls the questionnaire questionnaire data stored in the storage device to ask a question. The title, question content, and answer selection branch are output to the display device. At the same time, the question title and the contents of the question of the questionnaire data are output from the voice output device as voice information, the flag of the selection branch is discriminated, and the information of the answer selection branch is output from the voice output device as voice information if necessary. Output. The flag of the selection branch is set in advance by the questionnaire creator according to the type of the answer selection branch. For example, when there are a plurality of selection branches, "1" is set in the selection branch flag, the display is displayed on the display, and the audio information is output from the audio output device. In the case of selecting two branches such as "Yes" and "No", the selection branch flag is set to "0" and displayed on the display, but the audio information is not output. As a result, information that cannot be entered as a question answer must be sent to the survey respondents via a display or voice information, and information that does not need to be transmitted can be displayed only on a display. Speeding up. Further, since the questionnaire can be created, the answers can be collected, and the questionnaire can be collected while the screen of the terminal is kept facing the respondent, it is very convenient when the questionnaire is conducted.

[0006]

Embodiments of the present invention will now be described in detail with reference to the drawings. FIG. 1 is a block diagram of a questionnaire system applied to the present invention and equipped with a pen computer with a voice output device, and FIG. 2 is an external view thereof. A central processing unit A2, a pen type input device A3, an input / output screen A4, a voice output device A5, and a storage device A6 are connected to the pen computer A1 with a voice output device. The central processing unit A2 includes a questionnaire creation support program B1, a questionnaire data collection program B2, and a questionnaire data totaling program B.
3 is built in. The input / output screen A4 has a pen input data recognition function. At the time of creating the questionnaire form, the central processing unit A2 activates the questionnaire creation support program B1 to input data from the pen-type input device A3 connected to itself, create the questionnaire form, and The data is stored in the storage device A6. The pen computer A1 is, as shown in FIG.
Equipped with input / output screen A4 and audio output device A5,
By drawing a locus on the screen A4 with the pen-type input device A3, data related to it is input.

Next, when collecting the questionnaire response results, the central processing unit A1 executes the questionnaire data collecting program B2.
Is activated to output the data of the specified questionnaire survey form among the data of the plurality of questionnaire survey forms stored in the storage device A6 to the input / output screen A4, and the data of the questionnaire survey form is determined by the flag. Data is output from the audio output device A5 and the pen-type input device A
Collect the answers corresponding to the questionnaire entered from 3,
The questionnaire response data is stored in the storage device A6. Next, at the time of totaling the questionnaire data, the central processing unit A1 activates the questionnaire data totaling program B3 to total the questionnaire response data stored in the storage device A6.

FIG. 3 is a format diagram of questionnaire question information used in the present invention. 3A shows a format A61 of questionnaire question data stored in the storage device A6, and FIGS. 3B and 3C show an example of concrete data of FIG. 3A A61A. , A6
1B is shown. In the example of A61A, the question content has three or more choices as answers, and in the example of A61B, the question content has only two choices as answers. Details of this will be described in detail in the description of each processing step described later. FIG. 4 is a processing flowchart at the time of questionnaire survey showing an embodiment of the present invention. Pen computer A with audio output device shown in FIG.
The central processing unit A2 is activated by turning on the power source (not shown) of No. 1 to display a processing menu on the input / output screen A4 (step 1). The system user accepts menu data to be processed by pen input using the pen type input device A3 from the input / output screen A4 (step 2). The central processing unit A2 discriminates the accepted menu data (step 3). If the discriminator of the menu data is "1", it is the first process of creating, collecting, and totaling the questionnaire. Therefore, the central processing unit A2 activates the questionnaire creation support program B1, and the questionnaire creator creates a pen Using the input device A3 and the input / output screen A4, the data constituting the questionnaire survey form is input in an interactive manner, and by editing the data, the questionnaire creation process is supported, and the created questionnaire survey form is stored in the storage device A6. (Step 4).

If the discriminator of the menu data is "2", it is the second process of creating, collecting and totaling the questionnaire, so the central processing unit A2 activates the questionnaire data collecting program B2, The questionnaire respondent uses the pen-type input device A3, the input / output screen A4, and the voice output device A5 to conduct a questionnaire in a face-to-face manner with the questionnaire respondents. The questionnaire response input person collects the questionnaire data by inputting the answers to the questionnaire interactively, and stores the collected questionnaire data in the storage device A6 (step 5). If the discriminator of the menu data is "3", it means that the process is the final process of creating, collecting, and totalizing the questionnaire. Therefore, the central processing unit A2 activates the questionnaire data totaling program B3, and the questionnaire data totalizer Uses the pen-type input device A3 and the input / output screen A4 to interactively collect and edit the questionnaire data collected in step 5, and stores the collected questionnaire data in the storage device A6 (step 6).
If the discriminator of the menu data is "99", all the processing is finished.

FIG. 5 is a processing flowchart when collecting questionnaire data according to the present invention. The detailed operation of the questionnaire data collection process of step 5 in FIG. 4 will be described with reference to FIG. If the discriminator of the menu data is “2” in step 3 of FIG. 4, the central processing unit A2 activates the questionnaire data collection program B2 to start the questionnaire, and the central processing unit A2 changes from the storage unit A6 to FIG. Question title information A611, question content information A612, and answer selection branch information A614 of the questionnaire in which the data format A61 shown is stored are displayed and displayed on the input / output screen A4 (step 501). An example of data specifically displayed in the data format is A611A and A6 in A61A in FIG.
12A and A614A. In other words, the question was, "What do you think of the XX administration? Is displayed on the output screen 4. FIG. 6 is a screen view showing a specific example (in the case of selecting multiple points) of the questionnaire in the present invention.
A41 of FIG. 6 shows an example in which the question title A611A of the questionnaire, the question content A612A, and the answer selection branch A614A are displayed on the input / output screen A4 in step 501. That is, the content of the question is displayed as Q1 at the top of the screen, and the answer selection branch A614A, which is an answer group, is displayed at the center of the screen. ~ 5. Is displayed with the item. One is selected from these. Next, the question title A611 and question content A612 of the questionnaire displayed on the input / output screen A4 in step 501 are output from the voice output device A5 as voice information (step 502).

The central unit A2 calls the selective branch flag A613 stored in the data format A61 of FIG. 3 from the storage device A6 to determine the selective branch flag, and when the selective branch flag is "1", that is, 3 If there is any of the above selection branches, the process proceeds to step 504, and if the selection branch flag is “0”, that is, if there are only two selection branches, step 505.
(Step 503). Specifically, A61 in FIG.
In the case of the case shown by A, the procedure proceeds to the voice output in step 504, and in the case of the example shown by A61B, the procedure proceeds to the answer input acceptance in step 505. Answer selection branch information A61 stored in the data format A61 of FIG. 3 from the storage device A6
4 is called and is output as voice information from the voice output device A5 (step 504). Specifically, A61 of FIG.
In the case shown by A, the information of A614A is output as audio information from the audio output device A5. A61B in FIG. 3 (c)
In the case of, no sound is output. In FIG. 6, a question title A611 for displaying a display and outputting voice information.
The output screen of the questionnaire question information indicated by A, question content A612A, and answer selection branch A614A is shown.

FIG. 8 is a screen view showing a concrete example (in the case of two alternatives) of conducting the questionnaire of the present invention, and FIG.
It is a display screen figure when a message is output to a questionnaire implementation screen. In FIG. 8, a question title A611B and a question content A61 for displaying a display and outputting voice information are displayed.
2B, Answer selection branch A614 that displays only the display
An example of the output screen of the questionnaire question information of B is shown. Input of questionnaire questions and answers is accepted from the input / output screen A4 using the pen type input device A3 (step 50).
5). The input data received in step 505 of FIG. 5 is determined. If the input data has an error, the process proceeds to step 507. If the input data is correct, the process proceeds to step 508 (step 506). When it is determined in step 506 that the input data has an error, a message as indicated by A421 is output to the questionnaire question screen A42 output to the input / output screen A4 as shown in FIG. 7, and the process returns to step 501 ( Step 507). On the other hand, if it is determined in step 506 that the input data is correct, the final question flag A6 of the questionnaire stored in the data format A61 of FIG. 3 from the storage device A6.
15 is called, and it is determined by the final question flag A615 whether the question is the final question. If it is not the final question, the process proceeds to step 509, and if it is the final question, the process proceeds to step 510 (step 508). When it is determined in step 508 that the displayed question is not the final question, the process proceeds to the question next to the displayed question, the process returns to step 501, and the question content of the next question is displayed (step 509). When it is determined in step 508 that the displayed question is the final question, the questionnaire answer data result is registered in the storage device A5, and the questionnaire data collection program B2 is ended (step 510). If there are a plurality of respondents to the questionnaire, the process proceeds to step 501 and the questionnaire data collection program B2 is terminated only for the final respondent.

FIG. 9 is a diagram showing a questionnaire totalization result screen according to the present invention. An example of the questionnaire data totaling process in step 6 of FIG. 4 will be described with reference to FIG. Figure 4
When the discriminator of the menu data is “3” in step 3 of step 3, the central processing unit A2 activates the questionnaire data tabulation program B3 to collect the questionnaire data because it is the final process of creating, collecting, and tabulating the questionnaire. Start.
An example of the case where the answer data of the questionnaire is totaled for each question of each questionnaire is shown in A44 of FIG. As shown in A441, the simple tabulation result regarding the question of the questionnaire is expressed by a pie chart, and the ratio of the reply result is expressed, and is displayed centering on the parameter of the reply. In FIG. 9, 30% is slightly interested, 28% is not very interested, 26% is not interested at all, 13% is indefinite, and 3% is very interested. In addition, register the questionnaire response data in individual form (individual form is not only a simple tabulation, but a slip used to register data when cross-tabulating, such as when registering in a relational database). When the attribute information is provided, the data is totaled by age and sex as shown in A442. Also, as shown in A443, points are assigned according to the type of answer, and leveling is performed as shown in the score column of A442. FIG. 9 shows an example of tabulation, and other than this, the simple tabulation result can be expressed in a table or a bar graph. Furthermore, even if the questionnaire response data is registered in individual form, it is possible to accumulate it for each question. As soon as the questionnaire has been tabulated, the questionnaire data tabulation program B3 is ended. This completes the series of processes of the questionnaire processing system.

As described above, according to this embodiment, the operator of the questionnaire collecting terminal carries the questionnaire collecting terminal and changes the orientation of the screen of the questionnaire collecting terminal between the operator and the passerby on the street. Moreover, the answer data of the questionnaire can be easily collected from the questionnaire respondents by the face-to-face method without reading the contents of the questionnaire question. Furthermore, when there are multiple answer selection branches (multi-selection type), the question title, question content, and answer selection branches are output not only on the display but also as voice information, and the answer selection branches are "like" and "dislike". In the case of alternatives such as "yes" and "no", the title of the question and the content of the question are output on the display and voice information, but the answer selection branch does not output voice information. As a result, the questionnaire processing system can determine the selection branch flag set at the time of creating the questionnaire, and receive the result and output only the necessary items as voice information. In addition to this, the person who compiles the questionnaire data can compile the questionnaire data as if using the integrated spreadsheet system, and thus can process various data.

[0015]

As described above, according to the present invention,
The following effects can be expected. Since the questionnaire question information is output from the voice output device, the questionnaire collection terminal operator can quickly perform the questionnaire reply data collection work without changing the screen orientation of the questionnaire collection terminal between the operator and the passerby. By determining the flag of the selection branch, it is possible to output only the answer selection branch information that is considered necessary when the questionnaire was created as voice information.

[Brief description of drawings]

FIG. 1 is a block diagram of a questionnaire processing system to which the present invention is applied.

FIG. 2 is an external view of the questionnaire processing system in FIG.

FIG. 3 is a data format of questionnaire question information according to the present invention.

FIG. 4 is a flowchart showing a procedure of a questionnaire processing method according to an embodiment of the present invention.

5 is a flowchart showing an outline of processing for collecting questionnaire data in FIG.

FIG. 6 is a display screen diagram showing a questionnaire implementation screen (multiple-choice selection type) of the present invention.

FIG. 7 is a display screen diagram showing a case where a message is output on the questionnaire implementation screen in FIG.

FIG. 8 is a display screen diagram showing a questionnaire implementation screen (two alternatives) of the present invention.

FIG. 9 is a diagram showing a screen of a questionnaire totalization result in the present invention.

[Explanation of symbols]

A1 ... Pen computer with voice output device, A2 ... Central processing unit, A3 ... Pen type input device, A4 ... Input / output screen,
A5 ... Voice output device, A6 ... Storage device, B1 ... Questionnaire creation support program, B2 ... Questionnaire data collection program, B3 ... Questionnaire data tabulation program.

Claims (1)

[Claims] 1. A questionnaire processing method for conducting a questionnaire survey of passersby, customers, etc., wherein question data is input from a pen-type input device connected to the processing device when the questionnaire is created. The questionnaire data is created in accordance with the following, and the data of the questionnaire questionnaire is stored in the storage device. Next, when collecting the questionnaire response results, the question data of the plural questionnaire questionnaires stored in the storage device by the processing device. The question data of the designated questionnaire in the questionnaire is output to the display device, and the data determined by the flag among the question data of the questionnaire is output from the voice output device and input from the pen-type input device. Collect the answers corresponding to the questionnaire, store the questionnaire answer data in the storage device, and then A questionnaire processing method, wherein the processing device totals the questionnaire response data stored in the storage device when totaling data.