JPH05307349A - Automatic enquete @(3754/24)questionnaire) device - Google Patents

Abstract

PURPOSE:To provide the enquete (questionnaire) device for supporting to prepare a questionnaire, performing the questionnaire, counting up a result of questionnaire and analyzing it. CONSTITUTION:A questionnaire enforcer executes preparation and editing of a questionnaire by an automatic questionnaire preparation supporting device 1, and obtains questionnaire item data. By using this data, an automatic questionnaire performing device 5 obtain an answer of the questionnaire by an interaction to an examinee. The obtained answer can be counted up by an automatic questionnaire result counting-up device 7. A result of counting-up is evacuated and analyzed in accordance with a purpose of the questionnaire by using a statistical method by an automatic questionnaire result analyzing device 11.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a questionnaire device for automating the creation, implementation, tabulation and analysis of questionnaires.

[0002]

2. Description of the Related Art Understanding the tastes and needs of consumers, or the evaluations and wishes of consumers for specific products,
A questionnaire is conducted to analyze the tendency and reflect it in the planning of product development and service method. For the questionnaire, the question items suitable for the purpose are devised and the questionnaire form is prepared. Then, an appropriate subject is selected, a survey is conducted with the cooperation of the subject, and the results are tabulated after the survey.

Traditionally, the creation and implementation of questionnaires have relied on human labor. In addition, regarding the totalization of the results, software programs for inputting the results of the questionnaire, totaling the results, and graphing have begun to be used, and are partly automated.

[0004] In creating a questionnaire, it is necessary to compile questionnaire items having contents suitable for obtaining target information into a format suitable for implementation, but this work is extremely difficult and requires experience. Is. Also, it is burdensome for the subject to answer the questionnaire. Therefore, when conducting the questionnaire,
A great deal of effort is required to obtain a sufficient number of valid answers from appropriate subjects. Furthermore, the task of totaling the questionnaire is difficult to perform manually, and even when using the totaling software, a large amount of work is required for inputting numerical values. The analysis of the questionnaire needs to properly read what kind of tendency is seen from the aggregated results, and requires specialized knowledge of statistics.

Thus, when conducting a questionnaire, the effect obtained from the results is great, but the labor required to be paid at each stage is also large. Therefore, development of an automated questionnaire device is awaited.

[0006]

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and provides a questionnaire device that supports the creation of a questionnaire and automates the execution of the questionnaire and the aggregation and analysis of the questionnaire results. It is intended to be provided.

[0007]

According to the present invention, in an automatic questionnaire creation support apparatus, an interactive interface section, a questionnaire procedure editing section for inputting a table format or editing a question and answer tree, and a questionnaire for preparing a questionnaire format. It is characterized by having a sheet forming section and a file input / output section for outputting the created questionnaire as a data file or a questionnaire sheet.

Further, in the automatic questionnaire execution device,
An interactive interface unit, a data reading unit that reads in questionnaire item data, and a questionnaire execution mechanism that outputs a questionnaire question and receives an answer through the interactive interface unit according to the questionnaire item data, and records a reply content. It is characterized by having a result recording section.

In the automatic questionnaire result analysis device,
A data reading part that reads the questionnaire response data,
It has a data aggregation and evaluation unit that aggregates the loaded data or uses the knowledge of statistics to evaluate and analyze the results of the loaded questionnaire, and a file output unit that outputs the aggregation or evaluation results as a file or report. It is characterized by

[0010]

According to the present invention, in the automatic questionnaire creation support device, the interactive interface section and the questionnaire procedure editing section can interactively create a questionnaire in a table format or a question answer tree format. Therefore, the labor for creating the questionnaire can be reduced. The file input / output unit can output the created questionnaire as a questionnaire sheet and can also file the questionnaire data to the automatic questionnaire execution apparatus.

In the automatic questionnaire execution device, the test subject can interactively answer the questionnaire by the interactive interface unit and the questionnaire execution mechanism.
Answering the questionnaire becomes easy and the response rate to the questionnaire can be improved. Further, since the result recording unit automatically accumulates the results of the questionnaire, it is possible to save the trouble of inputting the results of the questionnaire in totaling the questionnaire.

In the automatic questionnaire result analyzer,
The data reading unit can read the questionnaire results accumulated by the automatic questionnaire execution device, and the input work can be omitted. In addition, the data aggregation and evaluation unit can automatically compile the questionnaire results, or the knowledge of statistics is used for evaluation and analysis, so even if you do not have specialized knowledge of statistics, you can It becomes possible to grasp the tendency of. Further, it is possible to output the questionnaire totalization result and the evaluation result as a file or a report.

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a conceptual diagram showing one embodiment of the automatic questionnaire device of the present invention. In the figure, 1 is an automatic questionnaire creation support device, 2, 8 and 12 are printers, 3 is a questionnaire form, 4 is questionnaire item data, 5 is an automatic questionnaire implementation device, 6 is questionnaire result data, and 7 is an automatic questionnaire result totaling device. , 9 is the result report of the questionnaire,
10 is questionnaire totalization result data, 11 is an automatic questionnaire result analysis device, 13 is a questionnaire analysis result report,
Reference numeral 14 is questionnaire analysis result data.

The automatic questionnaire creation support device 1 supports the questionnaire creation by the questionnaire implementer, and can create and edit the questionnaire in a tabular format or a question answer tree format. When creating a questionnaire, the purpose of the questionnaire, the expected respondents, the questionnaire method, etc. are considered, and the creation of a questionnaire that suits them is supported. The created questionnaire can be output as questionnaire paper 3 by an output means such as the printer 2 and used for executing the questionnaire. It is also possible to output the created questionnaire as electronic questionnaire data as electronic questionnaire data 4 and input it to the next automatic questionnaire execution device 5.

The automatic questionnaire execution device 5 reads the questionnaire item data created by the automatic questionnaire creation support device 1, and based on the questionnaire item data,
Get answers to the questionnaire through dialogue with the subject. The obtained answer is output as questionnaire result data 6. It is also possible to accumulate the obtained answers.

The automatic questionnaire result totaling device 7 is provided with the questionnaire result data 6 obtained by the automatic questionnaire execution device 5.
And based on the input data of the results obtained by the other questionnaires, the questionnaire results are totaled. The total result is
The questionnaire totalization result report 9 can be output by an output means such as the printer 8 so that the questionnaire implementer can view and examine the questionnaire totalization result. In this case, the tabulation result can be output in the form of a graph in addition to the output by a numerical value. Further, the questionnaire totalization result is output as electronic questionnaire data as the questionnaire totalization result data 10, and the next automatic questionnaire result analysis device 1
It is also possible to input to 1.

The automatic questionnaire result analysis device 11 receives the questionnaire totalization result data 10 and uses a statistical method to evaluate and analyze the questionnaire totalization results according to the purpose of the questionnaire and interpret the totalization results. The analysis result is
It is output as a questionnaire analysis result report 13 or questionnaire analysis result data 14 by an output means such as the printer 12 and can be used by a questionnaire implementer. The questionnaire analysis result report 13 is output in various easy-to-read formats.

FIG. 2 is a functional block diagram showing an embodiment of the automatic questionnaire creation support device of the present invention. 2 in the figure
Reference numeral 1 is a questionnaire creator, 22 is an interactive interface section, 23 is a questionnaire procedure editing section, 24 is a questionnaire sheet forming section, 25 is a file input / output section, 26 is a questionnaire item data file, and 27 is a questionnaire sheet.

The interactive interface unit 22 displays the information from the questionnaire procedure editing unit 23 to the questionnaire creator 21 and conveys the input from the questionnaire creator 21 to the questionnaire procedure editing unit 23. The questionnaire procedure editing unit 23 uses the interactive interface unit 22.
The questionnaire is created and edited by interacting with the questionnaire creator 21 via. Based on the questionnaire procedure created by the questionnaire procedure editing section 23, the questionnaire sheet forming section 24 puts it together so that it can also be output as a questionnaire sheet. The file input / output unit 25 stores the data collected as a questionnaire as a questionnaire item data file 26 or outputs it as a questionnaire sheet 27. It is also possible to directly transfer the questionnaire item data to the questionnaire execution device.

The operation of one embodiment of the automatic questionnaire creation support device of the present invention will be described. FIG. 3 is a flowchart showing an embodiment of the operation flow of the automatic questionnaire creation support device of FIG.

First, in step 31, the purpose of the questionnaire is entered. In addition to the purpose, the expected respondent group,
You can enter other items that are the basis of the questionnaire.

Next, in step 32, the questionnaire format is set. If the questionnaire format has not been decided yet, the question answer tree is edited in step 34. If the questionnaire format is decided, the questionnaire is edited in each format. here,
It is assumed that the questionnaire will be entered in a tabular format and that the questionnaire will be edited using a question-and-answer tree, but other questionnaire formats may be used.

In the case of inputting the questionnaire in the tabular form, the input and editing are performed in step 33. Further, the editing of the questionnaire using the question and answer tree is performed in step 34.

When the questionnaire is input and edited, in step 35, depending on whether or not the questionnaire is completed, if it is in the middle of input and editing, the intermediate data is output in a file in step 36. The data in the middle of being output as a file is read in the file in step 37 from the next time onward, and the questionnaire is input and edited.

In step 35, if the questionnaire is completed, in step 38, according to the output format instructed, if it is left as electronic data, it is output as a file in step 39, and if it is output on paper, step 40. At, the questionnaire form is output.

Here, the input and editing of the questionnaire by the question and answer tree will be briefly described. FIG. 4 is an explanatory diagram of a question / answer tree. In the figure, Q1 to Q4 are questions, and A11 to A42 are answers.

Depending on the questionnaire, one question is asked, the next question is changed depending on the answer, or a more detailed question is asked. In the question-answer tree, each question and the answer group to it are regarded as one unit, and the question to be asked next by the answer to the question is connected by an arrow to represent the question group as a tree structure. For example, in FIG. 4, answers A11 and A12 are prepared as an answer group to the question Q1. When the answer A11 is selected as the answer to the question Q1, the question to be answered next by the subject is the question Q4. If the answer A12 is selected, the next question is the question Q2. When the answer A21 is selected in the question Q2, the next question Q3 is further asked. If answer A22 is selected, the next question is question Q4. In the question Q3, whichever of the answers A31, A32, A33 is selected, the process proceeds to the next question Q4. Question Q
4 is the last question, indicating that the question in this item is completed and the process proceeds to the next item.

FIG. 5 is a display screen view showing an example of creating a questionnaire by using a question-answer tree. A questionnaire is created and edited by arranging a unit composed of each question and an answer group on the screen, and connecting the order of each question with an arrow line by using the cursor C on the screen. You can

FIG. 6 is a schematic diagram showing an example of the created questionnaire. The questions Q1 to Q4 and the answers A11 to A42 in FIGS. 4 and 5 are arranged as a question and answer group of a questionnaire, and are summarized in a commonly used questionnaire form.

As a concrete example of these questions and answers, consider, for example, a questionnaire regarding the usage situation of a single person at a certain employee cafeteria. As questionnaire items,
It is possible to think about the usage status of breakfast, the usage status of lunch, the usage status of dinner, the menu and the usage time. Considering the usage of breakfast as item 1, as question Q1,
"Are you using the employee cafeteria for breakfast?", Answer A11 "Yes" and answer A12 "No". If you're not using it, to ask how you're having breakfast,
As question Q2, I asked, "How do you do your breakfast if you are not using it?", And as the answer group, answer A21 "self-catering" and answer A22 "do not eat breakfast" are possible. .. Ask the person who selected answer A21 why he / she cooks himself / herself without using the dining room. As question Q3, prepare "If you are self-catering, please give the reason", and answer A3.
1 "Because I have my own preference", Answer A32 "Because the cafeteria is expensive", Answer A33 "Because the cafeteria is bad" are prepared. Finally, question Q4, "Please give us your opinion about breakfast.", And answer A41 "I have an opinion" and Answer A42 "I have no opinion."
Then, an opinion entry field for entering an opinion when there is an opinion is provided, and the questionnaire of item 1 ends. Hereinafter, item 2 and item 3 will be continued.

FIG. 7 is a functional block diagram showing an embodiment of the automatic questionnaire execution device of the present invention. In the figure, 51 is a questionnaire item data file, 52 is a data reading unit, 53 is a questionnaire execution mechanism, 54 is an interactive interface unit, 55 is a subject, 56 is a result recording unit, 57 is a personal data file, and 58 is a questionnaire. It is a result tabulation device.

The questionnaire item data file 51 is created by, for example, an automatic questionnaire creation support device,
Filed data can be used. The data reading unit 52 reads the questionnaire item data stored in the questionnaire item data file 51 and passes the data to the questionnaire execution mechanism 53. The questionnaire item data may be, for example, input data from an input means such as a keyboard or transmission data from a transmission path, in addition to the data stored in the file.

The questionnaire execution mechanism 53 displays a question sentence on the examinee 55 through the interactive interface section 54 according to the read questionnaire item data, and obtains an answer from the examinee 55 to obtain a questionnaire. To execute.
Also, the answers to the questionnaire are passed to the result recording unit 56. The interactive interface unit 54 includes the questionnaire execution mechanism 5
The question sentence from 3 is received and displayed, and the input from the subject 55 is accepted and passed to the questionnaire execution mechanism 53.

The result recording unit 56 is used by the questionnaire execution mechanism 5
The answer data passed from No. 3 is stored in the personal data file 57 for each subject, and is used for tabulation after the questionnaire is completed. If individual data is not required, the answer data input by the subject 55 may be stored. Further, it is also possible to output the report without using the file or to store it in the file, and to transfer the data online to the questionnaire result totaling device. Further, the result recording section 56 can be provided with a function of totaling.

FIG. 8 is a flow chart showing an embodiment of the operation flow of the automatic questionnaire execution device of the present invention.
First, in step 61, personal information of the subject 55,
Ask them to enter information such as age and gender. next,
In step 62, the questionnaire execution mechanism 53 displays the question text according to the questionnaire item data read from the data reading section 52. In step 63, the subject inputs the answer to the displayed question text. In step 64, it is judged whether or not the questionnaire is completed. If not completed, the process returns to step 62 to display the next question and input the answer.

When the questionnaire is completed, the fact that the questionnaire is completed is displayed in step 65, and the subject 55
Let me know. At this time, a comment about the simple questionnaire result, the response status of the questionnaire so far, or the like may be displayed. In step 66, the result recording unit 56 stores the answer result of the questionnaire in the personal data file 57, and the questionnaire for one person is completed.

FIG. 9 is a functional block diagram showing an embodiment of the automatic questionnaire result totaling device of the present invention. 7 in the figure
1 is a response data file, 72 is a data reading section, 7
3 is a data totaling unit, 74 is a file output unit, 75 is totaling result data, 76 is a totaling result report, and 77 is a questionnaire execution device.

The answer data file 71 is answer data obtained by conducting a questionnaire, and may be data input after the questionnaire is conducted or a personal data file accumulated in the questionnaire conducting device 77. The data reading unit 72 reads the answer data from the answer data file 71. Alternatively, the answer data sent from the questionnaire execution device 77 through the transmission path may be directly received. The read answer data is passed to the data totaling unit 73.

The data totaling unit 73 totals the answer data read by the data reading unit 72. When totaling, in addition to the number of respondents to each question, if personal data is accumulated, totaling by age and sex can be performed. Furthermore, regarding one question,
It is also possible to collect only the examinees who gave a specific answer. When the counting is completed, the counting result is passed to the file output unit 74.

In the file output section 74, the data totaling section 7
The data aggregated in 3 is received and stored in the aggregate result data file 75, for example, as aggregated result data. Alternatively, the tabulation result data is output by, for example, a printer, and the tabulation result report 76 is created. Further, the total result data can be transferred to the questionnaire result analysis device.

FIG. 10 is a flow chart showing an embodiment of the operation flow of the automatic questionnaire result tabulation device of FIG. In step 81, the data reading section 72 reads the response data. In step 82, it is determined whether or not the answer data to be read is completed, and the answer data in step 81 is read until it is completed.

At step 83, the read answer data is totaled. When the tabulation is completed, step 84
In, determine whether it is necessary to output a report,
If necessary, the totalization result report 76 is output in step 85. Whether or not to output the report can be determined by the user's designation. Further, in step 86, it is determined whether or not the totalized result is to be output to a file. If file output is required, the totalized result data file 75 is output in step 87. The necessity of file output can also be determined by the user's designation, and for example, refer to the total result report 76. If you want to change the aggregation method, you can aggregate the response data again without outputting the file.

FIG. 11 is a functional block diagram showing an embodiment of the automatic questionnaire result analysis device of the present invention. In the figure,
91 is a total result data file, 92 is a questionnaire item data file, 93 is a data reading section, 94 is a data evaluation section, 95 is a statistical knowledge section, 96 is a file output section, 97 is an evaluation result file, and 98 is an evaluation report. is there.

The totalization result data file 91 is data obtained by conducting a questionnaire and totaling the answers, and is collected by the questionnaire result totaling device and stored as a file, or is input by an input device such as a keyboard. Data may be used. The questionnaire item data file 92 stores the data of the question items used in the questionnaire, and like the aggregate result data,
It may be input data from an input device. Further, the questionnaire item data input by the questionnaire creation support device and used by the questionnaire execution device may be used.

The data reading section 93 includes a totalization result data file 91 and a questionnaire item data file 92.
Read the aggregate result data and questionnaire item data. The data to be read may be not only the data stored in the file but also the data sent from the transmission line.

The data evaluation unit 94 uses the knowledge of statistics of the statistics knowledge unit 95 to determine the answer of the questionnaire from the data of the aggregation result data read by the data reading unit 93 and the questionnaire purpose in the questionnaire item data. The effectiveness and the tendency of the answer are judged, and the answer is evaluated. The statistical knowledge section 95 is composed of, for example, a knowledge base and accumulates specialized knowledge of statistics, and the questionnaire implementer can analyze the questionnaire results without knowledge of statistics.

The file output unit 96 is a data evaluation unit 94.
The evaluation result made in (1) is output as an evaluation result report by a user, for example, by a printer or the like. It can also be output to the evaluation result file 97 according to a user's instruction.

FIG. 12 is a flow chart showing an embodiment of the operation flow of the automatic questionnaire result analysis device of FIG. First, in step 101, the data reading unit 93 reads the tabulation result data. Further, in step 102, questionnaire item data is read.

In step 103, the data evaluation section 94 evaluates the read data using the knowledge of the statistical knowledge section 95. The evaluation result is the file output section 9
6 and if it is determined in step 104 that the user has requested the report output, step 1
In 05, the evaluation result report 98 is output, and in step 106, it is determined whether or not the user needs to output the file. If file output is necessary, the file is output as the evaluation result file 97 in step 107.

Further, for example, when the output evaluation result report is examined and it is considered that evaluation from another viewpoint is necessary, after it is judged in step 108 whether or not the evaluation of other items is necessary, step 109 is executed. In, the evaluation items are changed, and the aggregated data in step 103 is evaluated again. As described above, the evaluation of the aggregated data can be performed many times from various viewpoints.

The above-mentioned automatic questionnaire creation support device, automatic questionnaire execution device, automatic questionnaire result totaling device and automatic questionnaire result analyzing device are as individual devices.
Although it can be used, it can be operated as a total system as shown in FIG. In such a total system, since all the data are digitized, it is possible to reduce the labor required for the questionnaire as a whole, for example, the conventional work of inputting the questionnaire results becomes unnecessary. Of course, for subjects who dislike using devices such as automatic questionnaire implementation devices,
It is also possible to use questionnaires that have been conducted conventionally.

When an automatic questionnaire device is constructed as a total system, some or all of the devices are connected using a communication path, and data is transferred between the devices to input / output data. be able to. In particular, it is possible to grasp the status of the questionnaire in real time by connecting the devices after the automatic questionnaire execution device with a communication path.

[0053]

As is apparent from the above description, according to the present invention, the questionnaire can be easily created, and the questionnaire can be automatically executed, tabulated and analyzed to reduce the labor required for the questionnaire. .. In addition, even without specialized knowledge of statistics, it is possible to understand the tendency of questionnaire responses. Further, unlike the conventional questionnaire, it is possible to provide the subject with information such as the response status up to that point. For example, by installing a questionnaire implementation system in a store, it is possible to constantly collect data.

[Brief description of drawings]

FIG. 1 is a conceptual diagram showing an embodiment of an automatic questionnaire device of the present invention.

FIG. 2 is a functional block diagram showing an embodiment of an automatic questionnaire creation support device of the present invention.

FIG. 3 is a flowchart showing an operation flow of an embodiment of the automatic questionnaire creation support device of the present invention.

FIG. 4 is an explanatory diagram of a question / answer tree.

FIG. 5 is a display screen diagram showing an example of creating a questionnaire using a question-answer tree.

FIG. 6 is a schematic diagram showing an example of a created questionnaire.

FIG. 7 is a functional block diagram showing an embodiment of an automatic questionnaire execution device of the present invention.

FIG. 8 is a flowchart showing a flow of operations of an embodiment of the automatic questionnaire execution device of the present invention.

FIG. 9 is a functional block diagram showing an embodiment of an automatic questionnaire result totaling device of the present invention.

FIG. 10 is a flowchart showing a flow of operations of an embodiment of the automatic questionnaire result totaling device of the present invention.

FIG. 11 is a functional block diagram showing an embodiment of an automatic questionnaire result analysis device of the present invention.

FIG. 12 is a flowchart showing a flow of operations of an embodiment of the automatic questionnaire result analysis device of the present invention.

[Explanation of symbols]

 1 Automatic questionnaire creation support device 2, 8, 12 Printer 3 Questionnaire form 4 Questionnaire item data 5 Automatic questionnaire implementation device 6 Questionnaire result data 7 Automatic questionnaire result aggregation device 9 Questionnaire aggregation result report 10 Questionnaire aggregation result data 11 Automatic questionnaire result analysis device 13 Questionnaire analysis result report 14 Questionnaire analysis result data

Claims (3)

[Claims] 1. An interactive interface section, a questionnaire procedure editing section for inputting a table format or editing a question / answer tree, a questionnaire sheet forming section for arranging a questionnaire format, and a created questionnaire as a data file or a questionnaire sheet. An automatic questionnaire creation support device having a file input / output unit for outputting as. 2. An interactive interface unit, a data reading unit for reading questionnaire item data, a questionnaire execution mechanism for outputting a questionnaire question and accepting an answer through the interactive interface unit according to the questionnaire item data, and a response. An automatic questionnaire implementation device having a result recording unit for recording the contents of the questionnaire. 3. A data reading unit for reading questionnaire response data and aggregating the read data, or
Automatic questionnaire result analysis characterized by having a data totaling / evaluating unit that evaluates and analyzes the questionnaire totalization results read using statistical knowledge and a file output unit that outputs the totaling or evaluation results as a file or report apparatus.