JPH0728899A - Foreigner interface in automatic various certificates issuing machine - Google Patents

Abstract

PURPOSE:To constitute the automatic various certificates issuing machine so that its operating explanation is executed by language which an operator can understand by reading the alien registration certificate. CONSTITUTION:This issuing machine is constituted of an optical character reader 104 for reading the nationality from the alien registration certificate, a touch display 102 for displaying the operation guidance, and inputting an answer to the guidance by an operator, a voice output device 105 for outputting the voice guidance, a cash paying/receiving port 105 needed in receipt and disbursement of cash and a document output port 106 for outputting various certificates.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a language determining method for operating guidance of various certificate automatic issuing machines in public offices.

[0002]

2. Description of the Related Art Conventionally, in issuing various certificates in public offices, there has been a drawback in that when an alien who does not speak Japanese comes to the office, the staff member has a hard time responding. This was due to the fact that foreigners in developing countries often understood a language that the Japanese didn't know, unlike English and other languages.

In recent years, attempts have been made to automate the issuance of various certificates in accordance with labor saving and time saving.
One example is the automatic resident card issuing machine at the government office. With an automatic resident's card issuing machine, by reading a medium such as a card owned by the operator into a card reader, the guidance required for issuing the resident's card is displayed on the screen, and operations can be performed according to the guidance. Performed and the desired resident card is issued.

However, with this method, the operation guidance is provided only in a limited number of languages such as Japanese and English, which is very inconvenient for foreigners who can only understand other languages.

As related technology, Japanese Patent Publication No. 55-11267
8 There is an "automatic transaction device", but in this method, in order to provide operation instructions for transactions in a language that the operator can understand, a dedicated card or the like in which language type information that the operator can understand is recorded in advance. It is necessary to prepare the medium of, and the operator has to carry the dedicated medium at the time of transaction.

In Japanese Patent Publication No. Sho 57-161968 "Automatic Cash Processor", a language is selected from a selection target such as a language selection button in which a language name is written in each language. The number of language selection buttons etc. that can be prepared is physically limited. This is the same even if the button is replaced with a touch disc play display, and it is impossible to make all foreigners select a language that can be understood by such a random selection method without any clue. Is.

[0007]

In the above-mentioned conventional technique, it is necessary to prepare a medium in which the language designation information is recorded in advance in order to achieve the purpose, and the operator must carry the medium. Moreover, the guidance can be given only in the language itself indicated by the language designation information.

Further, in the method of randomly selecting the language selection target for the operator, there is a limit to the number of language selection targets that can be prepared, and it is not possible for all foreigners to select an understandable language. It is physically impossible.

In Japan, there is an Alien Registration Card that is required by law to be carried by a foreigner at all times for identification, and the nationality information of the holder is specified in this certificate.

The object of the present invention is to issue various certificates in a language that the operator can understand, using the nationality information of the Alien Registration Card that is always carried by a foreigner, without preparing a dedicated medium. To provide guidance for

Another object of the present invention is to make it easy for all operators to understand the language by narrowing down the number of languages to be selected by using the nationality information of the operator read from the alien registration card as a clue. It is to provide guidance for issuing various certificates in the language.

[0012]

In order to achieve the above object, as a first means, an operator included in an alien registration card through an optical character reader or the like in order to determine the nationality of the operator. Means to read the nationality of

As a second means, when there is only one official language in the country of nationality read by the first means, operation guidance is provided in that language, and when there are a plurality of official languages, each language is used. Is displayed or voice guidance is given,
Means for selecting a language that the operator can understand may be provided.

[0014]

According to the present invention, by the first means, the nationality of the operator can be identified from the nationality information of the alien registration card without preparing an exclusive medium and carrying it by the operator. .

By the second means, it is possible to narrow down the language selection target by using the official language of the country in which the operator has nationality, and select the language that the operator can understand from among them.

[0016]

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is an external view of an embodiment of various certificate automatic issuing machines according to the present invention, FIG. 2 is a system configuration diagram of one embodiment of the present invention, and FIG. 3 is various certificate issuing processing according to the present invention. An example of a procedure, FIG. 4 is an example of an alien registration card according to the present invention, and FIG. 5 is an example of an official language table showing correspondence between country names and official languages.
FIG. 6 is an example of a guidance table that stores operation guidance in each language.

In FIG. 1, 101 is a main body of various automatic certificate issuing machines, 102 is a touch display for displaying guidance and a world map, and an operator inputs an answer to the guidance. 103 is an alien registration card. Is an optical character reading device, 104 is a voice output device for outputting voice guidance, 105 is a cash inlet / outlet for issuing processing that requires cash payment, and 106 is a document output port for outputting various certificates.

In FIG. 2, 201 is a data processing device,
202 is a touch display for displaying guidance or a world map, or an operator inputs an answer to the guidance, 203 is an optical character reading device for reading an alien registration card, and 204 is voice output for outputting voice guidance. Reference numeral 205 denotes a device, a storage medium for storing the official language of each country and operation guidance according to the language, and 206 for a printer for outputting various certificates.

The foreigner interface in various certificate automatic issuing machines of the public office will be described in detail below with reference to an example of the flowchart of FIG.

When a foreigner (hereinafter referred to as an operator) operates with various certificate issuing machines shown in FIG. 1 (step 30)
1) First, the optical character reader 103 is made to read the alien registration card in possession, and the nationality information of the alien registration card is identified. (Step 302). The automatic issuing machine 101
In the identified country, it is determined whether the official language is single (step 303). If there is only one official language, guidance is given from the touch display 102 or the audio output device 105 in that language (step 3
04), various kinds of desired certificates can be automatically issued by the operator's operation according to the guidance. In the judgment of step 303, if there are multiple official languages, display in each official language, alternate voice guidance, or display guidance that means "Do you know the XX word?" Broadcast and make the operator select and respond (step 305). Automatic issuing machine 10
1 determines whether any official language has been selected (step 306). If any of the official languages is selected in the determination in step 306, the display / sound guidance is performed in the selected language in the same manner as in step 304, and the operator operates according to the guidance to perform various target operations. Certificates can be automatically issued. As an example of a concrete procedure for performing operation guidance using the official language as a clue, for example, if the nationality listed on the alien registration card is Canada, the operator is the English or French language that is currently generally used as the official language in Canada. Since it is believed that the user can understand, the language numbers 002 (English) and 005 (French) are obtained by referring to the official language table of FIG. 5 with the nationality information read from the alien registration card as a key. Next, referring to the guidance table in Fig. 6 using the language number as a key, "Do you know the XX word" in each language?
Etc., and the language selection guidance is provided by the display and voice. If a response is received within a fixed time, the operation guidance of the selected language number is fetched from the guidance table of FIG. 6, and the guidance required for the automatic issue of various certificates is displayed on the touch display 103 or the voice output device 105. Broadcast more. If there is no response for a certain period of time in steps 304 and 305 (step 307), the automatic issuing machine 101 considers that the operator cannot understand any of the official languages, and the display 102 indicates the location of each country. A world map showing the language name in the language, a language list showing the language name in the language notation or a picture or a design are displayed, and voice guidance is given to prompt the operator's response (step 308). ). The operator touches the display 10
By responding from 3, the automatic issuing machine 101 provides display / voice guidance in the selected language (step 309). As a result, finally, the operation guidance necessary for issuing various certificates can be obtained in the language understandable by the operator.

The touch display 102 may be separate for display and response. In this case, a keyboard input device or the like is also included for the response.

Although Japanese can be selected as a foreign language, guidance for an operator who can understand Japanese is first displayed and broadcast on the display 102 for an operator who can understand Japanese. .

Further, although the alien registration card is usually made of paper at present, even when IC cards, optical cards, magnetic cards, etc. are used in the future, by replacing the optical character reading device 103 with a card reader device or the like. The objective can be achieved and this method is also included in the present invention.

[0025]

As described above, according to the present invention, the national language described in the Alien Registration Card, which is always possessed by a foreigner, is used as the official language of that country without preparing a dedicated medium. It is possible to select a language that the operator can understand more and to quickly perform the automatic issuing work of various certificates.

[Brief description of drawings]

FIG. 1 is an external view of an embodiment of an automatic certificate issuing machine.

FIG. 2 is a system configuration diagram of an embodiment of the present invention.

FIG. 3 is a diagram showing an example of a procedure for issuing a certificate.

FIG. 4 is a diagram showing an example of an alien registration card.

FIG. 5 is a diagram showing an example of an official language table.

FIG. 6 is a diagram showing an example of a guidance table.

[Explanation of symbols]

 102, 202 ... Touch display, 104, 204 ... Audio output device, 205 ... Storage medium, 206 ... Printer.

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Claims (2)

[Claims] 1. Automatic certificate issuing machines of various types having means for recognizing the nationality of an operator from an alien registration card possessed by the operator. 2. A means for selecting a language that can be understood by an operator by the means according to claim 1, and performing a certificate issuing task by performing an operation in accordance with guidance in that language. Various certificate automatic issuing machines.