JPH0728886A - Ordering device - Google Patents

Abstract

PURPOSE:To obtain an order terminal by which a customer himself can operate directly an order, service to the customer is improved by informing the customer about information of a waiting time, etc., and also, personnel expenses are reduced, the turnover rate is raised, and a job of a restaurant 'fast food' such as centralized control of the information can be executed efficiently. CONSTITUTION:In the ordering device for transmitting the contents of an order to a center equipment by using radio transmission, etc., and executing an order processing, this device is provided with an ordering terminal 1 which is installed in a table 10, displays an operation guide of an ordering operation and a menu, displays the menu selected by its ordering operation and its quantity, when the ordering operation is executed in accordance with the operation guide, and thereafter, transmits the contents of its order to the center equipment, when an operation for confirmation is executed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an ordering device for transmitting order contents of a restaurant or the like to a center device by radio transmission or the like to perform order processing.

[0002]

2. Description of the Related Art Conventionally, this type of device has been used, for example, in a product catalog (OKI restaurant automation system / 1N).
02792 / 1992.3 (α) 7.BB), the waiter waitress receives the customer's order and transmits the order to the center (kitchen) using a wireless order terminal or the like. FIG. 13 is a block diagram showing the configuration of a general conventional ordering device, and FIG. 14 is a perspective view showing the appearance of the order terminal of FIG. In the figure, 50 is an order terminal, 51 is a radio base station, and 52.
Is a processing device, 53 is a cashier terminal, 54 is a kitchen printer, 55 is a liquid crystal display, 56 is a menu selection section, and 57 is a function key section.

The conventional ordering device is configured as described above, and in a restaurant or the like, the waiter / waitress goes to the customer with the order terminal 50, hears the order from the customer, and then orders to the order terminal 50 on the spot. After inputting the order contents, the order contents are transmitted to the wireless base station 51, the order contents are processed by the processing device 52, the order contents are sent to the cashier terminal 53, the kitchen printer 54 of the kitchen, etc., from the order take to the order out. It manages all information in a batch to ensure smooth, speedy, and reliable operations.

[0004]

In the conventional ordering device as described above, the waiter / waitress goes to the customer with the order terminal, hears the order from the customer, and enters the order into the order terminal on the spot. Since I am supposed to take orders, When there are not enough waiters and waitress due to lack of manpower, it is difficult to get an order. 2. Hiring a waiter or waitress increases labor costs. 3. When the waiter waitress is busy, it's hard to get an order. 4. For those who can't speak or who can't speak because of a disability, it's a pain to give orders to a waiter or waitress. 5. If the customer makes a mistake in the menu, such as long food names, katakana display, or foreign language display, it may be embarrassing or annoying to say. 6. Customers are frustrated because they don't know how many minutes they will wait for their order. 7. Since the order terminal is designed exclusively for waiters and waitress, it is difficult for the customer to operate. There was a problem such as.

The present invention has been made in order to solve such problems, and the customer himself / herself can directly perform an order operation and improve the customer service such as notifying the customer of information such as waiting time. Further, it is an object of the present invention to obtain an ordering device capable of reducing the labor cost, increasing the turnover rate, and improving the efficiency of the restaurant / fast food business such as centralized management of information.

[0006]

The ordering device according to the first aspect of the present invention is an ordering device for transmitting order contents to a center device by wireless transmission or the like for order processing.
It is installed on a table and displays operation guides and menus for ordering operations. When an ordering operation is performed according to the operation guides, the menu and the quantity selected by the ordering operation are displayed, and then a confirmation operation is performed. It is provided with an ordering means for transmitting the order contents to the center device. In the ordering device according to the second aspect, the ordering means further displays the information transmitted from the center device. In the ordering device according to the third invention, the ordering means further outputs the information transmitted from the center device by voice. An ordering device according to a fourth aspect of the invention is a center device,
The display means is provided for displaying the order contents in time series.

[0007]

In the first aspect of the invention, the ordering means installed on the table displays the operation guide and menu of the order operation, and when the order operation is performed according to the operation guide,
The menu selected by the order operation and the quantity thereof are displayed, and when a confirmation operation is performed thereafter, the order content is transmitted to the center device. In the second invention, the ordering means further displays the information transmitted from the center device. In the third invention, the ordering means further outputs the information transmitted from the center device by voice. In the fourth invention, the display means displays the order details on the center device side in time series.

[0008]

【Example】

Example 1. 1 is a perspective view showing the appearance of an ordering terminal in an ordering device according to an embodiment of the present invention, FIG. 2 is a diagram showing a usage example of the ordering terminal of this embodiment, and FIG. 3 is a configuration of the ordering terminal of FIG. FIG. 4 is a block diagram showing the configuration of an ordering device using the ordering terminal of FIG. In the figure,
1 is an ordering terminal, 2 is a menu display section on which a menu is displayed, 3 is a selection button for selecting a menu, 4 is a numeric keypad for inputting a quantity and the like, 5 is operation correction and confirmation, and operation is performed when calling a waiter or waitress Function key composed of a key, 6 is a liquid crystal display panel for displaying an operation guide, menu, order quantity, total payment amount and information from the center, 7 is a speaker for outputting information from the center, and 8 is an ordering terminal. An antenna for outputting information from 1; a support base 9 with a rotation mechanism for supporting the ordering terminal 1 so as to rotate;
Is a table and 11 is a chair. Ordering terminal 1
Is placed on your table as shown in Figure 2,
It can be operated directly by the customer.

Reference numeral 20 is a control circuit for controlling the ordering terminal 1, 21 is an antenna duplexer for sharing the antenna 8 for transmission and reception, 22 is a transmission circuit, 23 is a reception circuit, 24
Is a maintenance operation key for the maintenance person of the restaurant to enter the table number (customer's position information) and the like, which is not related to the customer's operation, 30 is the wireless base station of the center (kitchen), and 31 is A processing circuit which processes information from the wireless base station or outputs processed information to the wireless base station, 32 is an operation panel for operating in the center (kitchen), 33 is a cashier terminal, and 34 is information from the processing device 31. A large-sized display for display, 35 is a kitchen printer, and includes a wireless base station 30, a processing device 31, an operation panel 32, and a cashier terminal 3.
3, the large display 34 and the kitchen printer 35 constitute a center device.

Next, the operation of the ordering device of this embodiment will be described. The ordering terminal 1 is placed on the customer's table, and the customer can operate the selection button 3, the numeric keypad 4 and the function key 5 according to the operation instruction displayed on the liquid crystal display panel 6 to perform an order operation. There is. First, when the customer himself operates the ordering terminal 1 to perform an order operation, the order content is processed by the control circuit 20 and the order content is transmitted via the transmission circuit 22. Then, the transmitted order contents are received by the wireless base station 30 of the center (kitchen) and processed by the processing device 31, and the order contents are sent to the cashier terminal 33, the large display 34 and the kitchen printer 35. Then, the contents ordered by the customer are printed out from the kitchen printer 35, and the large display 34 is displayed.
The table number, order menu, quantity, etc. are displayed in chronological order so that all the people in the center (kitchen) can grasp the progress of the work.

The center (kitchen) operates the operation panel 32 to send information such as sold-out information, price information, and waiting time for cooking to the ordering terminal 1. The ordering terminal 1 receives the information and displays the information on the liquid crystal display panel 6, or drives the speaker 7 by the voice synthesis circuit in the control circuit 20 and outputs it as voice. In addition, when a message from the speaker 7 such as "I have received your order now" or "Please wait for a while" or a message from the speaker 7 is completed,
A message such as "I will bring you some food now" is also output.

In this embodiment, the customer can operate the ordering terminal 1 to place an order and the customer can obtain information from the center (kitchen) from the ordering terminal 1, so that the customer's stress can be relieved. , It will be possible to improve service to customers, and further,
By reducing labor costs, improving work efficiency, and centralizing information management, it becomes possible to improve the management efficiency of restaurants and the like.

Example 2. FIG. 5 is a perspective view showing the appearance of an ordering terminal in an ordering device according to another embodiment of the present invention, and FIG. 6 is a view showing a usage example of the ordering terminal of this embodiment. In the figure, reference numeral 40 is a liquid crystal touch panel for inputting an order quantity and the like, and 41 is a wireless transmission / reception circuit.

In this embodiment, as shown in FIG. 6, the ordering terminal 1 is placed on the table, and the customer presses the selection button 3 of the ordering terminal 1, selects the menu, and presses the liquid crystal touch panel 40 to input the quantity. Make an order by doing. Further, the information of the ordering terminal 1 is sent to the wireless transmission / reception circuit 41 outside the ordering terminal (for example, stored in the foot of the table), and the information is transmitted to the center (kitchen). Also, the center (kitchen)
Information is displayed on the liquid crystal touch panel 40. Also in this embodiment, as in the first embodiment, the stress on the customer can be eliminated, the service to the customer can be improved, and the labor cost can be reduced, the work efficiency can be improved, and the information can be centrally managed. It is possible to improve the management efficiency of restaurants, etc.

Example 3. FIG. 7 is a front view showing the external appearance of an ordering terminal in an ordering device according to an embodiment other than the present invention, and FIG. 8 is a diagram showing a usage example of the ordering terminal of this embodiment. In this embodiment, as shown in FIG. 7, menu display, menu selection, quantity input, and the like are all performed on the liquid crystal touch panel 40. This ordering terminal 1 is installed in front of the counter as shown in FIG. 8 and the customer is in front of himself.
The order is made by touching the menu to be selected on the liquid crystal touch panel 40 and then the quantity to be ordered. Then, the information ordered by the customer is transmitted to the center (kitchen), and the information from the center (kitchen) is displayed on the liquid crystal touch panel 40.

FIGS. 9 to 11 are views showing other display examples on the liquid crystal touch panel 40 of this embodiment. There are a plurality of menu screens, and the screens are scrolled to perform the ordering operation. Next, this operation will be described.
First, the operation guide for the order operation and the first menu are displayed on the liquid crystal touch panel 40 (screen 1 in FIG. 9). Next, if you touch the place where "Next page" is displayed,
The following menu is displayed (Screen 2 in FIG. 9). here,
To order what is displayed in Menu 7, click "
When the menu 7 "is touched, a screen for inputting the quantity is displayed (screen 3 in FIG. 9). Then, the" increase "or" decrease "is touched to reach the desired quantity.

Next, "Next order" to place the next order
If you touch, the first menu will be displayed again (screen 4 in FIG. 10). Here, if you touch "Menu 5" to order the items displayed in Menu 5, the screen for entering the quantity is displayed (Fig. 1
0 screen 5). Then, touch the "increase" or "decrease" part to reach the target quantity (screen 6 in FIG. 10).

Next, to place an additional order, touch the "next order" position to display the first menu again (screen 7 in FIG. 11). Here, in order to order the items displayed in the menu 3, when touching "menu 3", the screen for entering the quantity is displayed (screen 8 in FIG. 11). Then touch "Increase" or "Decrease" to reach the desired quantity.

As described above, when all the items to be ordered and the quantity thereof have been entered, the "complete" portion is touched to complete the order. Then, information such as completion time is displayed as shown in the screen 9 of FIG. Also, if there is a mistake during the ordering operation and you want to cancel, touch "Cancel" to return to the previous screen. Also,
Although not shown in FIGS. 9 to 11, the total amount of orders at that time can be displayed during the operation.

Also in this embodiment, as in the first embodiment,
It is possible to relieve the stress of the customer and improve the service to the customer. Furthermore, it is possible to improve the management efficiency of the restaurant etc. by reducing the personnel cost, improving the efficiency of the work, centralized management of information, etc. Become.

Example 4. FIG. 12 is a block diagram showing the configuration of an ordering device according to another embodiment of the present invention.
In the figure, 45 is an ordering panel control circuit for controlling the input / output of the touch panel 40, 46 is a center device control circuit, and a processing device 31, a cashier terminal 33, a large-sized display 34, a kitchen printer 35, and a center device control circuit 46 are used as a center device. Configure the device. In addition, the ordering panel control circuit 45 and the center device control circuit 4
Reference numeral 6 is connected to each other, and exchanges information between the ordering terminal 1 and the center (kitchen).

In this embodiment, the ordering panel control circuit 45 and the center control circuit 46 are directly connected to each other to exchange information between the ordering terminal 1 and the center (kitchen) without using radio, and the ordering terminal is When there are a large number, it becomes possible to smoothly exchange information between the ordering terminal 1 and the center (kitchen), as compared with the case where wireless is used.

Also in this embodiment, as in the first embodiment, the stress on the customer can be eliminated, the service to the customer can be improved, and the labor cost can be reduced.
It is possible to improve the management efficiency of restaurants and the like by improving the efficiency of operations and centralized management of information.

[0024]

As described above, according to the first aspect of the present invention, the ordering means installed on the table displays the operation guide and the menu of the order operation, and when the order operation is performed according to the operation guide, the order operation is performed. When the confirmation operation is performed after displaying the selected menu and its quantity, the order details are transmitted to the center device, so that the customer himself can send the order details from the table to the center. In addition, it is possible to reduce the stress of customers and improve services to customers. Furthermore, it is possible to improve the management efficiency of restaurants etc. by reducing labor costs, improving work efficiency, centralized information management, etc. Have an effect.

According to the second invention, since the ordering means further displays the information transmitted from the center device, the information from the center can be transmitted, so that the stress of the customer is eliminated. It also has the effect of improving the service to customers. According to the third invention, the ordering means further comprises:
Since the information transmitted from the center device is output by voice, it is possible to transmit the information from the center, so that it is possible to reduce the stress on the customer and improve the service to the customer. Have.

According to the fourth aspect of the invention, the display means displays the order contents on the center device side in a time series, so that all the persons involved on the center device side can grasp the progress of the work. Therefore, there is an effect that the efficiency of the work can be improved and the management efficiency of the restaurant and the like can be improved.

[Brief description of drawings]

FIG. 1 is a perspective view showing an external appearance of an ordering terminal in an ordering device according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a usage example of the ordering terminal according to the first embodiment of the present invention.

FIG. 3 is a block diagram showing a configuration of an ordering terminal according to the first embodiment of the present invention.

FIG. 4 is a block diagram showing a configuration of an ordering device according to a first embodiment of the present invention.

FIG. 5 is a perspective view showing the appearance of an ordering terminal in the ordering device according to the second embodiment of the present invention.

FIG. 6 is a diagram showing a usage example of an ordering terminal according to a second embodiment of the present invention.

FIG. 7 is a front view showing an appearance of an ordering terminal in an ordering device according to a third embodiment of the present invention.

FIG. 8 is a diagram showing a usage example of an ordering terminal according to a third embodiment of the present invention.

FIG. 9 is a diagram showing a display example on a liquid crystal touch panel according to a third embodiment of the present invention.

FIG. 10 is a diagram showing a display example on a liquid crystal touch panel according to a third embodiment of the present invention.

FIG. 11 is a diagram showing a display example on a liquid crystal touch panel according to a third embodiment of the present invention.

FIG. 12 is a block diagram showing a configuration of an ordering device according to a fourth embodiment of the present invention.

FIG. 13 is a block diagram showing a configuration of a conventional ordering device.

FIG. 14 is a perspective view showing the appearance of a conventional order terminal.

[Explanation of symbols]

 1 ordering terminal (ordering means) 2 menu display section 3 selection button 4 numeric keypad 5 function key 6 liquid crystal display panel 7 speaker 8 antenna 9 support stand with rotating mechanism 20 control circuit 21 antenna duplexer 22 transmitter circuit 23 receiver circuit 24 maintenance operation Key 30 Wireless base station 31 Processing device 32 Operation panel 33 Cash register terminal 34 Large display (display means) 35 Kitchen printer 40 Liquid crystal touch panel 45 Ordering panel control circuit 46 Center device control circuit

 ─────────────────────────────────────────────────── ─── Continuation of front page (72) Inventor Ryuichi Katayama 1-7-12 Toranomon, Minato-ku, Tokyo Oki Electric Industry Co., Ltd. (72) Inventor Rokuro Homma 1-12-12 Toranomon, Minato-ku, Tokyo Oki Electric Industry Co., Ltd. (72) Inventor Toshiyuki Ito 1-7-12 Toranomon, Minato-ku, Tokyo Oki Electric Industry Co., Ltd. (72) Eiko Nukii 1-7-12 Toranomon, Minato-ku, Tokyo Oki Electric Industry Within the corporation

Claims (4)

[Claims] 1. An ordering device for transmitting order contents to a center device by wireless transmission or the like to perform order processing, which is installed on a table and displays operation guides and menus for order operation, and the order operation is performed according to the operation guides. Then, the ordering device is provided with an ordering means for displaying the menu selected by the ordering operation and the quantity thereof, and then transmitting the order contents to the center device when a confirmation operation is performed. 2. The ordering device according to claim 1, wherein the ordering means further displays information transmitted from the center device. 3. The ordering device according to claim 1, wherein the ordering means further outputs the information transmitted from the center device by voice. 4. The ordering device according to claim 1, 2 or 3, wherein the center device is provided with display means for displaying order contents in time series.