JPH07250192A - Voice and fax response system - Google Patents

Abstract

PURPOSE:To prevent a voice and FAX response system from giving wrong FAX notice. CONSTITUTION:A subscriber makes a terminal discrimination information registration request call to a voice and FAX response system 1 through a telephone network 2. After the adequacy of the call is confirmed on the basis of information in a subscriber file 121, a FAX communication is started and terminal discrimination information which is sent according to the FAX communication procedure is taken in as ID information and registered in the subscriber file 12. At the time of termination by terminal discrimination confirmation, the ID information is compared and collated with terminal discrimination information sent out of the terminating terminal to judge the adequacy of the communication. Consequently, even if the subscriber forgets the terminal discrimination information of his or her FAX, correct ID registration is enabled and a communication by called terminal discrimination confirmation is easily made, so misnotification is reduced.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice / FAX response system, and more particularly to a voice / FAX response system for preventing erroneous notification in FAX communication.

[0002]

2. Description of the Related Art Conventionally, in order to prevent erroneous notification of FAX communication, the FA defined by the TTC standard (JT-T30) is used.
In the X procedure, the called terminal identification information (CSI) notified from the called FAX to the calling FAX is compared with the calling telephone number used to connect the called FAX in the calling FAX.
A method of collating and disconnecting when there is a disagreement is widely used (Japanese Patent Laid-Open Nos. 64-64465 and 1-194).
641, Japanese Patent Laid-Open No. 2-82747, Japanese Patent Laid-Open No. 4-4
-369167 gazette).

Among these techniques, the one applied to a voice / FAX response system for performing FAX communication between a larger-sized center and a terminal is disclosed in Japanese Patent Laid-Open No. 1-19.
No. 4641 is available, and CSI is provided on the partner FAX terminal
Japanese Patent Application Laid-Open No. 2-82474 discloses a method of performing control by taking in information regarding whether or not a notification function is provided. And
In either of these methods, the terminal identification information of the other party's FAX is registered in advance in the calling side FAX. Especially, in the voice / FAX response system, the terminal is stored in the subscriber file of the host computer of the upper level. It is necessary to register the identification information.

[0004]

[Problems to be Solved by the Invention]
The false notification prevention method of X communication has the following problems.

First, the terminal identification information of the FAX terminal according to the TTC standard (JT-T30) is the country code (81 in Japan) following the "+" character, the area code (city code excluding 0), It consists of a subscriber number (local number and telephone number) and a space code of 20 digits, but many users do not know this setting rule, and therefore terminal identification information is often not set correctly in the FAX terminal.

Secondly, since the code used for the terminal identification information is a part of the JIS8 unit code, in the models which do not follow the TTC standard, the above-mentioned "+" and "0" specified by the TTC standard are provided. There are some which can set alphabetic characters and kana other than ",""9" and space code, and the terminal identification information according to the TTC standard may not be set.

Thirdly, the terminal identification information is often set by the user of the FAX when installing the FAX terminal, but once set, it is forgotten how the setting was made. Information.

Due to such problems, voice / fax
Despite the fact that the response system provides a fax service with confirmation of the notification destination, few subscribers are willing to apply for registration of the terminal identification information, and as a result, the majority of the services without confirmation of the notification destination result in FAX.
There is a further problem that false notifications of communication are not reduced.

Further, even if the subscriber makes an application for registration or modification of the terminal identification information, the registration / modification is performed manually in the subscriber file of the host computer. There is a problem that it takes a long time to be actually registered in the subscriber file before it can be used, and there is a high possibility that a registration error will occur.

An object of the present invention is to provide a voice / FAX response system in which the FAX terminal identification information held by the subscriber can be easily registered in the subscriber file by the subscriber operation.

[0011]

[Means for Solving the Problems] Voice / FA according to the present invention
The X response system includes a voice / FAX response device including a voice response unit and a FAX response unit that interface with a subscriber terminal, and a subscriber file that stores subscriber information.
The present invention is intended for a voice / FAX response system having a host computer for controlling the voice / FAX response device.

In this voice / FAX response system, when a subscriber requests registration of terminal identification information, the registration requesting subscriber confirms the legitimacy of the subscriber and then the fax is transmitted from the subscriber's FAX terminal. Terminal registration information registration means for registering the terminal identification information in the subscriber file corresponding to the subscriber as the terminal identification information of the subscriber,
In FAX incoming communication to the subscriber who confirms the notification destination, the terminal identification information transmitted from the connected incoming FAX is compared with the terminal identification information of the subscriber registered in the subscriber file, and If you do, the incoming call F
It is characterized by comprising a notification destination confirmation receiving means for transmitting a FAX message to the AX and for abandoning the communication in case of disagreement.

Further, the voice / FAX response system is characterized in that the terminal identification information registration means returns the FAX telegram displaying the registered terminal identification information to the registration requesting subscriber.

Furthermore, in this voice / FAX response system, the FAX electronic message displaying the registered terminal identification information and the terminal identification information set before registration in the subscriber file in the terminal identification information registration main stage. Is sent back to the registration requesting subscriber.

Further, in this voice / FAX response system, the terminal confirmation information of the subscriber who is registered in the subscriber file and the terminal identification information transmitted from the connected incoming FAX in the notification destination confirmation reception means. If the result of comparison with the information does not match, the mismatch error is stored in the subscriber file corresponding to the subscriber, and when the mismatch error exceeds a predetermined prescribed value, the error frequent notification FAX message to the subscriber. Is transmitted.

Also, this voice / FAX response system is
When requesting registration of terminal identification information from a subscriber, after confirming the validity of the registration requesting subscriber, the terminal identification information transmitted from the FAX terminal of the subscriber is stored in the subscriber file corresponding to the subscriber. Terminal identification information that is registered as the terminal identification information of the subscriber and returns a fax message that displays the registered terminal identification information and the terminal identification information set in the subscriber file before registration to the registration request subscriber. FAX for subscribers who have registration means and confirm the notification destination
In the incoming call communication, the terminal identification information transmitted from the connected incoming fax is compared with the terminal identification information of the subscriber registered in the subscriber file, and if they match, the incoming fax is selected. A FAX message is transmitted, the communication is abandoned in the case of a mismatch, and a notification destination confirmation receiving means for storing the mismatch error in the subscriber file corresponding to the subscriber is provided, and the mismatch error has a predetermined specified value. When exceeding the limit, the FAX message of the error frequent occurrence notification is sent to the subscriber.

[0017]

With the terminal identification information registration means, the subscriber simply issues a registration request call from the terminal to the voice / FAX response system, and the terminal identification information set in the terminal becomes F.
It is sent to the voice / FAX response system by the AX communication procedure, and the terminal identification information is registered in the subscriber file as the ID information of the subscriber.

In the FAX incoming communication to the subscriber who confirms the notification destination by the notification destination confirmation receiving means, the terminal identification information transmitted from the receiving FAX terminal and the ID information registered in the subscriber file. Whether or not communication is possible can be determined by comparing and collating.

In the terminal identification information registration means, the ID information registered in the subscriber file, the information set before the registration, and the like are returned to the registration requesting subscriber by a FAX message, whereby the subscriber receives a voice / FAX response. You can know the data setting status of the system.

Further, the comparison / communications in the notification destination confirmation reception means
Anomalies in the error occurrence state can be easily detected by calculating as an error when there is a mismatch in the verification results.
By notifying the subscriber when there is an abnormality, it is possible to prompt confirmation of whether the terminal identification information set in the subscriber terminal is abnormal or re-registration.

[0021]

DESCRIPTION OF THE PREFERRED EMBODIMENTS A voice / FAX response system according to the present invention will be described with reference to the drawings.

FIG. 1 is a voice / FA showing an embodiment of the present invention.
It is a system configuration diagram of an X response system.

In the figure, a voice / FAX response system 1 is connected to a telephone terminal 3, a FAX terminal 4, and a telephone / FAX merging terminal 5 of a subscriber via a telephone network 2. The voice / FAX response system 1 comprises a voice / FAX response device 11 for interfacing with a subscriber and a host computer 12 as a host device.

The voice / FAX response device 11 has a subscriber's telephone terminal 3 and a FAX via the telephone network 2 as main functional units.
A line connection switching unit 115 that is connected to the terminal 4 and the combined telephone / FAX terminal 5 and sets a connection path with other functional units of the voice / FAX response device 11, a telephone network for incoming call detection, automatic calling, connection switching, etc. A network control unit 111 that controls an interface, a PB receiving unit 112 that receives a push button signal transmitted from a telephone terminal of a subscriber, a voice synthesizing unit 113 that creates a guidance voice for the subscriber, and a FAX.
FAX response unit 114 that performs response control, the voice / FAX
A main controller 116 that controls the entire response device 11 and a communication controller 11 that controls communication with the host computer 12.
Have 7.

The host computer 12 communicates with the subscriber file 121 for accumulating various information of the subscriber, status monitoring of the system, console 122 as a man-machine interface device, and communication with the voice / FAX response device 11. It has a control unit 124 and the like.

2 and 3 explain the operation of registering the terminal identification information of the FAX terminal of the subscriber in the subscriber file of the voice / FAX response system according to the embodiment of the present invention.
It is a kind of operation sequence diagram. Further, FIG. 4 is an operation sequence diagram for explaining an incoming operation to the subscriber based on the terminal identification information registered in the subscriber file.

First, the procedure for registering the terminal identification information of the FAX terminal held by the subscriber in the subscriber file of the voice / FAX response system will be described with reference to FIG. The example shown in FIG. 2 is a procedure when the subscriber has a telephone terminal and a FAX terminal separately.

First, the subscriber uses the telephone terminal 3 to make an incoming call to the voice / FAX response system 1. this is,
This is a normal connection operation by the telephone network 2.

Voice / FAX that detects an incoming call from a subscriber
The response device 11 notifies the host computer 12 of the start of the call via the communication control units 117 and 124 (S
21).

Subsequent to the incoming call, the registration request received by the PB receiving unit 112, which is transmitted by a push button signal from the telephone terminal 3 by an interactive subscriber operation corresponding to the guidance message transmitted from the voice synthesizing unit 113, is designated. Subscriber information such as the service code, subscriber number, and personal identification number registered in advance is transferred to the host computer 12. And the host computer 1
In step 2, the received subscriber information is collated with the registered subscriber file to confirm the legitimacy of the calling subscriber (S22). At this time, it is recognized that the subscriber has a telephone terminal and a fax terminal separately by collating with the subscriber file, and the voice / fax response device together with the validity confirmation information of the calling subscriber. 11
To that effect.

When the legitimacy of the calling subscriber is confirmed and a notification that the subscriber has a FAX terminal separately is received, next, a voice call is sent to the FAX terminal 4 of the calling subscriber to call back. The fax response device 11 requests the host computer 12 to read the fax number of the subscriber registered in the subscriber file (S23), and
When receiving the transmission of the AX number, a new call is made to call the FAX terminal 4 under the control of the network control unit 111. And F
When the AX terminal 4 is connected, the line connection switching unit 115 connects the line to the FAX response unit 114 (S2).
4).

When this call back call arrives at the subscriber's FAX terminal 4 and the FAX communication procedure is started, the FAX terminal 4
Sends the terminal identification information set in its own FAX terminal by the called terminal identification (CSI) function (S2
5).

The voice / FAX response device 11 takes in the terminal identification information under the control of the FAX response section 114, transmits the taken-in terminal identification information to the host computer 12 as ID information to be registered, and provides F for guidance.
The AX telegram is transmitted to the FAX terminal 4 (S26). The FAX message for this guidance may indicate the terminal identification information received from the subscriber's FAX terminal 4 and registered in the subscriber file. The ID currently registered in the subscriber file, considering not only new registration but also changed registration.
Information may also be shown to confirm the change (in this case, if there is new registration, “no current registration ID” is displayed).

In the host computer 12, voice / FA
The terminal identification information transmitted from the X response device 11 is provisionally registered in the subscriber file as ID information, and the fact is notified by voice / FA.
Notify the X response device 11. The voice / FAX response device 11 that has received the notification of the completion of the temporary registration disconnects the call to the FAX terminal 4.

When the operation up to temporary registration is completed, voice / F
The AX response device 11 sends the voice guidance from the voice synthesis unit 113 to the telephone terminal 3 of the subscriber, and uses the F for guidance.
The subscriber is asked to confirm whether or not the AX message has reached the subscriber's FAX terminal 4 correctly (S27).

The confirmation signal from the subscriber is sent to the PB receiving unit 112.
When it is received, the fact is transmitted to the host computer 12, and the ID information in the temporarily registered state is main-registered in the subscriber file to end the series of registration operation sequences (S28).

In the above-described series of operation sequences, if there is an error in the legitimacy of the subscriber or the confirmation of sending of the guidance FAX, registration is not performed and the subscriber is notified by voice guidance to end the operation. Let

Next, the subscriber uses the same terminal as the telephone terminal and FA.
A procedure for registering the terminal identification information of the X terminal in the subscriber file of the voice / FAX response system when the terminal is shared as the X terminal will be described with reference to FIG.

The sequence (S31, S32) up to the confirmation of the legitimacy of the subscriber in this operation sequence is the same as that described with reference to FIG. Further, at this time, it is known that the subscriber shares the same terminal as a telephone terminal and a FAX terminal.

Therefore, in the guidance to be sent to the subscriber, the subscriber is urged to switch the terminal to FAX by "please press the FAX communication button", and the voice / F
Also in the AX response device 11, the subscriber interface part is switched to the FAX response part 114.

The subscriber presses the communication button to fax the terminal.
When switching to the FAX operation mode, the FAX communication procedure is started and the FAX terminal identifies the calling terminal (CI
The terminal identification information set in the FAX terminal is transmitted by the function G) (S33).

The voice / FAX response device 11 takes in the terminal identification information, transmits it as ID information to be registered to the host computer 12, and also provides a FAX for guidance.
The message is transmitted to the subscriber's FAX terminal (S34). The FAX message for this guidance may indicate the terminal identification information received from the subscriber's FAX terminal and registered in the subscriber file. The ID currently registered in the subscriber file, considering not only new registration but also changed registration.
Information may also be shown to confirm the change (in this case, if there is new registration, “no current registration ID” is displayed).

In the host computer 12, voice / FA
The terminal identification information transmitted from the X response device 11 is main-registered in the subscriber file as ID information, and that effect is notified by voice / FA.
Notify the X response device 11. The voice / FAX response device 11 that has received the notification of registration completion disconnects the call connected to the subscriber and ends the operation (S35).

In the operation sequence shown in FIG. 3, the main registration is performed in the subscriber file without the confirmation of the subscriber. This is because the subscriber shares the same terminal as a telephone terminal and a FAX terminal. In this case, the guidance FAX is sent by using the call connected from the subscriber as it is without making a separate call back connection.
This is because it is not necessary to confirm the AX delivery.

Next, the incoming operation to the subscriber based on the terminal identification information registered in the subscriber file in the operation sequence described in FIGS. 2 to 3 will be described with reference to FIG.

In FIG. 4 (1), the host computer 12 sends an FA to the voice / FAX response device 11 with terminal identification.
An operation sequence in the case where an X communication instruction is given and the operation ends normally is shown.

The host computer 12 is the communication partner FA
Fax communication by transmitting the X number, ID confirmation required information for instructing communication with terminal identification, registered ID information of the communication destination subscriber for terminal identification, etc. to the voice / FAX response device 11. , The voice / FAX response device 11 causes the call to the destination FAX based on the transmitted information (S411).

When a call arrives at the subscriber FAX and the FAX communication procedure is started, the called terminal identification (CS) of the FAX terminal is started.
The terminal identification information set in the subscriber FAX is transmitted by the function I). The voice / FAX response device 11 receives this terminal identification information, and the host computer 12
It is compared with the ID information instructed by the user, and if they match, the FAX message is sent to the FAX terminal of the subscriber (S412).

When the transmission of the FAX message is completed, the call to the subscriber is disconnected, the host computer 12 is notified of the normal end of the operation, and the operation is ended (S413).

In FIG. 4 (2), the host computer 12 sends an FA to the voice / FAX response device 11 with terminal identification.
An operation sequence when an X communication instruction is given and the operation becomes abnormal on the way is shown.

The host computer 12 transmits the communication related information to the voice / FAX response device 11 to instruct to start the FAX communication, and the terminal identification information set for the subscriber FAX is transmitted by the start of the FAX communication procedure. The operation sequence up to this point is the same as in the case of FIG. 4 (1) (S42).
1).

The voice / FAX responding device 11 receives this terminal identification information, and if it does not match when compared with the ID information instructed from the host computer 12, it sends a FAX message. Instead, the subscriber line is disconnected (S422), the error occurrence and its error content (in this case, an ID error) are notified to the host computer 12, and the operation ends (S423).

Host computer 1 that received the error notification
In 2, the ID error number is counted up in the ID error number counting area of the subscriber file.

FIG. 4C shows the operation sequence when the host computer 12 determines that the number of ID errors exceeds the preset specified value and the ID errors of the subscriber occur frequently.

First, a message is output to the console 14 to alert the system administrator (S43).
0). At the same time, ID error occurs frequently by transmitting to the voice / FAX response device 11 the FAX number of the communication partner, the ID confirmation unnecessary information for instructing the communication that does not identify the terminal, and the FAX message type information. The call is unilaterally received by the subscriber (S431).

Since the terminal identification information set in the FAX terminal may be different from the ID information registered in the subscriber file, a guidance FAX message for prompting the subscriber to re-register the ID information is sent to the subscriber. Send (S43
2).

[0057]

As described above, the voice according to the present invention
Since the FAX response system takes in the terminal identification information transmitted from the FAX terminal and uses it as the ID information in the system, even if the subscriber forgets his / her FAX terminal identification information, the terminal conforms to the TTC standard. FAX that can easily and accurately register ID information even if identification information is not set, and that does not cause false notification due to confirmation of the identification of the called terminal
This has the effect of easily providing an environment for easy communication.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of a voice / FAX response system showing an embodiment of the present invention.

FIG. 2 is an operation sequence diagram illustrating an operation of registering terminal identification information of a FAX terminal in a subscriber file of a voice / FAX response system according to an embodiment of the present invention. This is a procedure when the telephone terminal and the FAX terminal of the subscriber are different from each other.

FIG. 3 is an operation sequence illustrating an operation of registering terminal identification information of a FAX terminal in a subscriber file of a voice / FAX response system according to an exemplary embodiment of the present invention. This is a procedure when the subscriber shares the same terminal as a telephone terminal and a FAX terminal.

FIG. 4 is an operation sequence diagram for explaining an incoming call operation to a subscriber based on terminal identification information registered in a subscriber file. (1) shows a normal operation, (2) shows an abnormal operation, and (3) shows an error-prone operation.

[Explanation of symbols]

 1 Voice / FAX Response System 2 Telephone Network 3 Subscriber Telephone Terminal 4 Subscriber FAX Terminal 5 Subscriber Telephone / FAX Combined Terminal 11 Voice / FAX Response Device 12 Host Computer 111 Network Control Unit 112 PB Receiver 113 Voice Synthesis Unit 114 FAX Response unit 115 Line connection switching unit 116 Main control unit 117 Communication control unit 121 Subscriber file 122 Console 123 Main control unit 124 Communication control unit

Claims (5)

[Claims] 1. A host for controlling a voice / fax response device, comprising a voice / fax response device having voice response means for interfacing with a subscriber terminal and a fax response means, and a subscriber file accumulating subscriber information. In a voice / FAX response system having a computer, when requesting registration of terminal identification information from a subscriber, after confirming the validity of the registration request subscriber, the terminal identification information transmitted from the FAX terminal of the subscriber is confirmed. The subscriber file corresponding to the subscriber is provided with terminal identification information registration means for registering as terminal identification information of the subscriber, and when receiving a FAX incoming communication to the subscriber who confirms the notification destination, the connected incoming FAX is used. The terminal identification information to be transmitted and the terminal identification information of the subscriber registered in the subscriber file are compared and found to match. Voice · FAX response system, characterized in that it comprises a report destination confirmation call unit to give up the communication in the case performs FAX message transmitted to the incoming FAX, mismatch if that. 2. The voice / FAX response system according to claim 1, wherein the terminal identification information registration means returns a FAX message displaying the registered terminal identification information to the registration requesting subscriber. 3. The terminal identification information registration means sends back a fax telegram displaying the registered terminal identification information and the terminal identification information set in the subscriber file before registration to the registration requesting subscriber. Claim 1 characterized by
Described voice / FAX response system. 4. When the comparison result of the terminal identification information transmitted from the connected incoming FAX and the terminal identification information of the subscriber registered in the subscriber file does not match in the notification destination confirmation reception means. In addition, the mismatch error is stored in the subscriber file corresponding to the subscriber, and when the mismatch error exceeds a predetermined prescribed value, an error frequent notification FAX electronic message is sent to the subscriber. The voice / FAX response system according to claim 1. 5. A host for controlling a voice / fax response device, comprising a voice / fax response device having voice response means for interfacing with a subscriber terminal and a fax response means, and a subscriber file accumulating subscriber information. In a voice / FAX response system having a computer, when requesting registration of terminal identification information from a subscriber, after confirming the validity of the registration request subscriber, the terminal identification information transmitted from the FAX terminal of the subscriber is confirmed. Registered as terminal identification information of the subscriber in the subscriber file corresponding to the subscriber, and for the registration request subscriber, the registered terminal identification information and the terminal identification set in the subscriber file before registration. For fax incoming communication to the subscriber who confirms the notification destination by providing the terminal identification information registration means for returning the fax message displaying the information , The terminal identification information transmitted from the connected incoming fax is compared with the terminal identification information of the subscriber registered in the subscriber file, and if they match, a fax message is sent to the incoming fax. In the case of a mismatch, the communication is abandoned, and a notification destination confirmation receiving means for storing the mismatch error in the subscriber file corresponding to the subscriber is provided, and the mismatch error exceeds a predetermined prescribed value. A voice / FAX response system, which sometimes sends an error frequent occurrence notification FAX message to the subscriber.