JP3147645B2 - Voice / FAX response system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice / fax response system, and more particularly to a voice / fax response system for preventing erroneous notification in facsimile communication.

[0002]

2. Description of the Related Art Conventionally, in order to prevent erroneous notification of facsimile communication, FAs defined in the TTC standard (JT-T30) have been used.
In the X procedure, the called terminal identification information (CSI) notified from the called FAX to the calling FAX is compared with the calling telephone number used to connect the called FAX in the calling FAX.
A method of collating and cutting in the case of a mismatch is widely used (JP-A-64-64465, JP-A-1-194).
No. 641, JP-A-2-82747, JP-A-4
-369167 gazette).

[0003] Of these techniques, Japanese Patent Application Laid-Open No. 1-19 / 1978 discloses a technique applied to a voice / FAX response system for performing a FAX communication between a larger center and a terminal.
No. 4641, and the other party's fax terminal has CSI
Japanese Patent Application Laid-Open No. Hei 2-82474 discloses a system for performing control by taking in information as to whether or not there is a notification function. And
In any of these methods, the terminal identification information of the other party's FAX is registered in advance in the calling FAX. Particularly, in the voice / FAX response system, the terminal is stored in the subscriber file of the host computer at a higher level. It is necessary to register identification information.

[0004]

SUMMARY OF THE INVENTION Such a conventional FA
The X communication erroneous notification prevention method has the following problems.

[0005] First, the terminal identification information of the FAX terminal according to the provisions of the TTC standard (JT-T30) includes a country code (81 for Japan), an area code (city code excluding 0), It consists of a subscriber number (local number + telephone number) and a space symbol of 20 digits, but many users do not know this setting rule, so that terminal identification information is often not correctly set in the FAX terminal.

Second, since the code used for the terminal identification information is a part of the JIS8 unit code, the above-mentioned "+", "0" defined by the TTC standard is used in a model that does not comply with the TTC standard. Some characters other than "", "9", and space codes can be set, and terminal identification information in accordance with the TTC standard may not be set.

Third, the terminal identification information is often set when the user of the FAX sets up the FAX terminal, but once set, the user may forget how to set it. Information.

[0008] Due to such problems, voice / fax
In spite of the fact that the FAX service by the notification destination confirmation is prepared in the response system, few subscribers try to apply for the registration of the terminal identification information.
There is a further problem that erroneous communication notification does not decrease.

[0009] Further, even if the subscriber requests registration or change of terminal identification information, registration and change in the subscriber file of the host computer are manually performed in registering and changing the terminal identification information. There is a problem that it takes a long time before the information is actually registered in the subscriber file and becomes usable, and further, there is a problem that there is a high possibility that a registration error occurs.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a voice / fax response system which can easily register terminal identification information of a facsimile held by a subscriber in a subscriber file by a subscriber operation.

[0011]

SUMMARY OF THE INVENTION Voice / FA according to the present invention
The X response system includes a voice / fax response device provided with voice response means for interfacing with a subscriber terminal and a facsimile response means, and a subscriber file storing subscriber information.
It is intended for a voice / FAX response system having a host computer for controlling the voice / FAX response device.

In the voice / fax response system, when a subscriber requests registration of terminal identification information, the registration request is transmitted from the subscriber's FAX terminal after confirming the validity of the subscriber. Terminal identification information registration means for registering the terminal identification information in a subscriber file corresponding to the subscriber as terminal identification information of the subscriber;
In the FAX incoming communication to the subscriber performing the notification destination confirmation, the terminal identification information transmitted from the connected incoming FAX is compared with the terminal identification information of the subscriber registered in the subscriber file. If so, the incoming F
The AX is provided with a notification destination confirmation receiving means for transmitting a FAX message to the AX and abandoning the communication in the case of a mismatch.

Further, in the voice / FAX response system, the terminal identification information registering means returns a FAX message displaying the registered terminal identification information to the registration requesting subscriber.

Further, in the voice / fax response system, the terminal identification information registration main unit displays the registered terminal identification information and the terminal identification information set before registration in the subscriber file. Is returned to the registration requesting subscriber.

In the voice / fax response system, the notification destination confirmation receiving means includes terminal identification information transmitted from the connected incoming fax and terminal identification of the subscriber registered in the subscriber file. If the result of the comparison with the information does not match, the mismatch error is stored in the subscriber file corresponding to the subscriber, and when the mismatch error exceeds a predetermined value, the subscriber is notified of a fax error message by a frequently occurring error message. Is transmitted.

This voice / fax response system is
When requesting registration of terminal identification information from a subscriber, after confirming the validity of the registration requesting subscriber, the terminal identification information transmitted from the facsimile terminal of the subscriber is stored in a subscriber file corresponding to the subscriber. Registered as the terminal identification information of the subscriber, the registration requesting subscriber receives the registered terminal identification information and the terminal identification information that returns a FAX message displaying the terminal identification information set in the subscriber file before registration. Fax to subscribers who have registration means and confirm notification destinations
In the incoming call communication, the terminal identification information transmitted from the connected incoming fax is compared with the terminal identification information of the subscriber registered in the subscriber file. A facsimile message is transmitted. If there is a mismatch, the communication is abandoned, and a notification destination confirmation receiving means for storing a mismatch error in a subscriber file corresponding to the subscriber is provided, and the mismatch error indicates a predetermined value. When the number exceeds the limit, a facsimile message for notifying a large number of errors is sent to the subscriber.

[0017]

The terminal identification information registering means allows the subscriber to simply make a registration request call to the voice / fax response system from his / her own terminal, and the terminal identification information set in the own terminal to F
The information is sent to the voice / fax response system by the AX communication procedure, and the terminal identification information is registered in the subscriber file as the ID information of the subscriber.

In the FAX incoming communication to the subscriber who performs the notification destination confirmation by the notification destination confirmation receiving means, the terminal identification information transmitted from the receiving FAX terminal and the ID information registered in the subscriber file are used. It is possible to judge whether communication is possible or not by comparing / collating.

In the terminal identification information registration means, the ID information registered in the subscriber file, information set before registration, and the like are returned to the registration requesting subscriber by a FAX message, so that the subscriber can receive a voice / FAX response. You can know the data setting status of the system.

Further, the comparison / notification in the notification destination confirmation receiving means
By calculating as an error if there is a mismatch as a result of the comparison, it is possible to easily detect an abnormality in the error occurrence state,
By notifying the subscriber at the time of abnormality, it is possible to confirm whether the terminal identification information set in the subscriber terminal is abnormal or to re-register.

[0021]

DESCRIPTION OF THE PREFERRED EMBODIMENTS A voice / fax response system according to the present invention will be described with reference to the drawings.

FIG. 1 shows a voice / FA showing an embodiment of the present invention.
It is a system configuration diagram of an X response system.

In FIG. 1, a voice / fax response system 1 is connected to a subscriber's telephone terminal 3, facsimile terminal 4 and telephone / fax combined terminal 5 via a telephone network 2. The voice / fax response system 1 includes a voice / fax response device 11 that interfaces with a subscriber, and a host computer 12 as a higher-level device.

The voice / fax responder 11 has, as main functional units, a telephone terminal 3 of the subscriber,
A line connection switching unit 115 connected to the terminal 4 and the telephone / fax merging terminal 5 for setting a connection path to another function unit of the voice / fax responding apparatus 11; a telephone network for incoming call detection, automatic call, connection switching, etc. A network control unit 111 for controlling an interface; a PB receiving unit 112 for receiving a push button signal transmitted from a telephone terminal of the subscriber; a voice synthesizing unit 113 for generating guidance voice for the subscriber;
FAX response unit 114 that performs response control, the voice / fax
A main controller 116 for controlling the entire response device 11 and a communication controller 11 for controlling communication with the host computer 12
7.

The host computer 12 has a subscriber file 121 for storing various information of the subscriber, a status monitor of the system, a console 122 as a man-machine interface device, and a communication for controlling communication with the voice / fax response device 11. It has a control unit 124 and the like.

FIGS. 2 and 3 illustrate the operation of registering the terminal identification information of the FAX terminal of the subscriber in the subscriber file of the voice / FAX response system according to one embodiment of the present invention.
It is an operation | movement sequence diagram of a kind. FIG. 4 is an operation sequence diagram illustrating an operation of receiving a call to a subscriber based on terminal identification information registered in the subscriber file.

First, the procedure for registering the terminal identification information of the FAX terminal held by the subscriber in the subscriber file of the voice / FAX response system will be described with reference to FIG. The example shown in FIG. 2 is a procedure when the subscriber has a telephone terminal and a facsimile terminal separately.

First, the subscriber uses the telephone terminal 3 to make the voice / FAX response system 1 receive a call. this is,
This is a normal connection operation by the telephone network 2.

Voice / FAX detecting incoming call from subscriber
The response device 11 notifies the host computer 12 of the start of the call via the communication control units 117 and 124 (S
21).

Following the incoming call, the registration request transmitted from the telephone terminal 3 by the push button signal by the interactive subscriber operation corresponding to the guidance message transmitted from the voice synthesizing unit 113 and received by the PB receiving unit 112 is designated. Subscriber information such as a service code, a subscriber number, and a pre-registered password are transferred to the host computer 12. And the host computer 1
In step 2, the received subscriber information is collated with the registered subscriber file to confirm the legitimacy of the calling subscriber (S22). At this time, the subscriber recognizes that the subscriber has a telephone terminal and a FAX terminal separately by collating with the subscriber file, and together with the validity confirmation information of the calling subscriber, a voice / FAX response device. 11
To that effect.

When the legitimacy of the calling subscriber is confirmed and the subscriber is notified that he / she has a fax terminal separately, the voice is then sent to the calling subscriber's FAX terminal 4 for calling back. The FAX responding device 11 requests the host computer 12 to read out the FAX number of the subscriber registered in the subscriber file (S23).
Upon receiving the transmission of the AX number, a new call for calling the FAX terminal 4 is performed under the control of the network control unit 111. And F
When the AX terminal 4 is connected, the line connection switching unit 115 connects the line to the FAX response unit 114 (S2).
4).

When the return call arrives at the FAX terminal 4 of the subscriber and the FAX communication procedure is started, the FAX terminal 4
Transmits the terminal identification information set in the own FAX terminal by the function of the called terminal identification (CSI) (S2).
5).

The voice / FAX response device 11 captures the terminal identification information under the control of the FAX response unit 114, transmits the captured terminal identification information to the host computer 12 as ID information to be registered, and provides a guidance F for guidance.
The AX message is transmitted to the FAX terminal 4 (S26). The guidance fax message may include terminal identification information received from the subscriber's FAX terminal 4 and registered in the subscriber file. In addition, considering the change registration instead of the new registration, the ID currently registered in the subscriber file
Information may also be shown to confirm the change (in this case, if there is a new registration, "no current registration ID" is displayed).

In the host computer 12, voice / FA
The terminal identification information transmitted from the X response device 11 is temporarily registered in the subscriber file as ID information, and a voice / FA
Notify X response device 11. The voice / FAX response device 11 that has received the notification of the temporary registration completion disconnects the call to the FAX terminal 4.

When the operation up to the temporary registration is completed, the voice / F
The AX response device 11 sends the voice guidance from the voice synthesis unit 113 to the telephone terminal 3 of the subscriber, and sends the guidance F
The subscriber is asked to confirm whether the AX message has correctly arrived at the subscriber's FAX terminal 4 (S27).

A confirmation signal from the subscriber is sent to the PB receiving unit 112.
Is received, the information is transmitted to the host computer 12, and the ID information in the temporary registration state is fully registered in the subscriber file, and a series of registration operation sequence is completed (S28).

In the above-described series of operation sequences, if there is an error in the subscriber's legitimacy or guidance FAX transmission confirmation, etc., registration is not performed, the subscriber is notified of the fact by voice guidance, and the operation is terminated. Let it.

Next, the subscriber uses the same terminal as the telephone terminal and the FA.
A procedure for registering the terminal identification information of the terminal in the subscriber file of the voice / fax response system when the terminal is shared as the X terminal will be described with reference to FIG.

The sequence (S31, S32) up to the confirmation of the validity of the subscriber in this operation sequence is the same as that described in FIG. At this time, the subscriber knows that the same terminal shares the same terminal as the telephone terminal and the FAX terminal.

Therefore, in the guidance sent to the subscriber, the subscriber is urged to switch the terminal to FAX by "Press the FAX communication button", and the voice / F
Also in the AX response device 11, the subscriber interface is switched to the FAX response unit 114.

The subscriber presses the communication button to fax the terminal.
Is switched to FAX operation mode, the FAX communication procedure is started, and the FAX terminal identifies the calling terminal (CI)
The terminal identification information set in the FAX terminal is transmitted by the function G) (S33).

The voice / fax responder 11 takes in the terminal identification information, transmits it to the host computer 12 as ID information to be registered, and sends a fax for guidance.
The message is transmitted to the subscriber's FAX terminal (S34). The guidance fax message may include terminal identification information received from the subscriber's fax terminal and registered in the subscriber file. In addition, considering the change registration instead of the new registration, the ID currently registered in the subscriber file
Information may also be shown to confirm the change (in this case, if there is a new registration, "no current registration ID" is displayed).

In the host computer 12, voice / FA
The terminal identification information transmitted from the X response device 11 is registered in the subscriber file as ID information, and the fact is notified by voice / FA.
Notify X response device 11. The voice / fax responder 11 having received the notification of the registration completion disconnects the call connected to the subscriber and ends the operation (S35).

In the operation sequence shown in FIG. 3, the real registration in the subscriber file is performed without obtaining the subscriber's confirmation. This is because the subscriber shares the same terminal as the telephone terminal and the FAX terminal. In this case, the guidance FAX is sent out using the call connected from the subscriber as it is without making a separate call back connection.
This is because there is no need to confirm AX transmission.

Next, an incoming call to a subscriber based on the terminal identification information registered in the subscriber file in the operation sequence described in FIGS. 2 and 3 will be described with reference to FIG.

FIG. 4A shows an example in which the host computer 12 sends the voice / fax responder 11 an FA with terminal identification.
An operation sequence when an X communication instruction is performed and the operation ends normally is shown.

The host computer 12 is a communication partner FA.
An X number, ID confirmation required information indicating that the communication is accompanied by terminal identification, ID information registered with a communication destination subscriber for terminal identification, and the like are transmitted to the voice / FAX response device 11 to perform FAX communication. , The voice / fax responding apparatus 11 causes the other party's fax to receive a call based on the transmitted information (S411).

When a call arrives at the subscriber FAX and the FAX communication procedure is started, the called terminal identification (CS) of the FAX terminal
The terminal identification information set in the subscriber FAX is transmitted by the I) function. The voice / fax responder 11 receives the terminal identification information and sends it to the host computer 12.
Is compared with the ID information instructed by the user, and if they match, a fax message is sent to the subscriber's fax terminal (S412).

When the transmission of the FAX message has been completed, the call to the subscriber is disconnected, and the normal end of the operation is notified to the host computer 12 to end the operation (S413).

FIG. 4 (2) shows that the host computer 12 sends the voice / fax responder 11 an FA with terminal identification.
An operation sequence when an X communication instruction is performed and the operation becomes abnormal on the way is shown.

The host computer 12 transmits the communication-related information to the voice / fax responder 11 to instruct the start of facsimile communication, and the terminal identification information set in the subscriber facsimile is transmitted by the start of the facsimile communication procedure. The operation sequence until it comes is the same as that in the case of FIG. 4A (S42).
1).

The voice / fax responding apparatus 11 receives the terminal identification information, and when comparing with the ID information instructed by the host computer 12, if the information does not match, notifies the facsimile message. Then, the subscriber line is disconnected (S422), and at the same time, an error occurrence and the contents of the error (ID error in this case) are notified to the host computer 12, and the operation is terminated (S423).

Host computer 1 that has received the error notification
In step 2, the number of ID errors is counted up in the ID error count area of the subscriber file.

FIG. 4C shows an operation sequence when the host computer 12 determines that the number of ID errors exceeds a predetermined value and the ID error of the subscriber occurs frequently.

First, a message is output to the console 14 to alert the system administrator (S43).
0). At the same time, ID errors occur frequently by transmitting to the voice / FAX responding device 11 information such as a communication destination FAX number, ID confirmation unnecessary information indicating that communication is not performed for terminal identification, and FAX message type. A call is unilaterally received by the subscriber (S431).

Since the terminal identification information set in the facsimile terminal may be different from the ID information registered in the subscriber file, a guidance FAX message urging re-registration of the ID information is sent to the subscriber. Send (S43
2).

[0057]

As described above, the voice / voice according to the present invention
The FAX response system takes in the terminal identification information transmitted from the FAX terminal and uses it as ID information in the system. Therefore, even if the subscriber forgets the terminal identification information of his / her FAX, the terminal according to the TTC standard can be used. FAX that can register ID information easily and accurately even if identification information is not set, and that there is no erroneous notification by confirming the called terminal identification
There is an effect that an environment in which communication can be easily performed can be easily provided.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a voice / fax response system according to an embodiment of the present invention.

FIG. 2 is an operation sequence diagram illustrating an operation of registering terminal identification information of a facsimile terminal in a subscriber file of a voice / fax response system according to an embodiment of the present invention. This is a procedure when the telephone terminal and the FAX terminal of the subscriber are different from each other.

FIG. 3 is an operation sequence illustrating an operation of registering terminal identification information of a facsimile terminal in a subscriber file of a voice / fax response system according to an embodiment of the present invention. This is a procedure when a subscriber shares the same terminal as a telephone terminal and a facsimile terminal.

FIG. 4 is an operation sequence diagram illustrating an operation of receiving a call to a subscriber based on terminal identification information registered in a subscriber file. (1) shows a normal operation, (2) shows an abnormal operation, and (3) shows an operation when many errors occur.

[Description of Signs] 1 Voice / FAX response system 2 Telephone network 3 Subscriber telephone terminal 4 Subscriber FAX terminal 5 Subscriber telephone / FAX merging terminal 11 Voice / FAX response device 12 Host computer 111 Network control unit 112 PB receiving unit 113 Voice synthesis unit 114 FAX response unit 115 Line connection switching unit 116 Main control unit 117 Communication control unit 121 Subscriber file 122 Console 123 Main control unit 124 Communication control unit

──────────────────────────────────────────────────続 き Continuation of front page (56) References JP-A-64-64465 (JP, A) JP-A-62-30450 (JP, A) JP-A-3-71766 (JP, A) JP-A-5-64 122246 (JP, A) JP-A-7-202935 (JP, A) JP-A-7-123187 (JP, A) JP-A-7-95370 (JP, A) JP-A 5-244373 (JP, A) JP-A-5-244198 (JP, A) JP-A-5-22509 (JP, A) JP-A-3-112252 (JP, A) JP-A-2-295274 (JP, A) JP-A-2-128552 (JP, A) JP-A-2-16865 (JP, A) JP-A-1-194641 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) H04N 1/00-1 / 00 108 H04N 1/32-1/36

Claims (3)

(57) [Claims] 1. A voice / fax responder having a voice responder and a fax responder for interfacing with a subscriber terminal, and a host having a subscriber file storing subscriber information and controlling the voice / fax responder. In a voice / fax response system having a computer, when requesting registration of terminal identification information from a subscriber, after confirming the validity of the registration requesting subscriber, the terminal identification information transmitted from the facsimile terminal of the subscriber is transmitted. FA that registers as the terminal identification information of the subscriber in the subscriber file corresponding to the subscriber and displays the registered terminal identification information
A terminal identification information registering means for returning an X message to the registration requesting subscriber; and, when receiving a facsimile call to a subscriber for confirming a notification destination, the terminal identification information transmitted from the connected incoming facsimile and the subscriber Compares the subscriber's terminal identification information registered in the file and sends a fax message to the incoming FAX if they match, and abandons the communication if they do not match. A voice / fax response system characterized by comprising means. 2. A voice response interface with a subscriber terminal.
Voice / fax responder provided with answering means and fax responding means
And a subscriber file storing subscriber information.
A host computer that controls the voice / fax responder
In a voice / fax response system that has a
After confirming the validity of the requesting subscriber,
The terminal identification information sent from the FAX terminal to the subscriber
The corresponding subscriber file contains the terminal identification information of the subscriber.
Terminal identification information and the subscriber
Displays the terminal identification information set before registration in the file
Terminal that sends back the fax message sent to the registration request subscriber
FAX incoming communication to subscribers who have separate information registration means and confirm the notification destination
Is the terminal identification information transmitted from the connected incoming fax
And the end of the subscriber registered in the subscriber file
Compare with the end identification information, and if they match,
Sends a fax message to the fax , and if there is no match,
A notification destination confirmation receiving means for abandoning the communication is provided.
Voice · FAX response system to butterflies. 3. A voice response interface with a subscriber terminal.
Voice / fax responder provided with answering means and fax responding means
And a subscriber file storing subscriber information.
A host computer that controls the voice / fax responder
In a voice / fax response system that has a
After confirming the validity of the requesting subscriber,
The terminal identification information sent from the FAX terminal to the subscriber
The corresponding subscriber file contains the terminal identification information of the subscriber.
And the subscriber who has requested registration receives the registered terminal.
Terminal identification information and set in the subscriber file before registration
Terminal that returns a fax message displaying the terminal identification information
Incoming fax communication to subscribers who have a terminal identification information registration means and confirm the notification destination
Is the terminal identification information transmitted from the connected incoming fax
And the end of the subscriber registered in the subscriber file
Compare with the end identification information, and if they match,
Sends a fax message to the fax, and if there is no match,
Abandon the communication and handle the mismatch error to the subscriber
A notification destination confirmation receiving means stored in the subscriber file;
For example, when it exceeds a specified value the mismatch error is determined in advance
Sending a fax message with a notice of error occurrence to the subscriber
A voice / fax response system characterized by the following .