JPH07200360A - Trouble abnormality value management system - Google Patents

Abstract

PURPOSE:To warn a specific event in a danger area by a fault level by analyzing trouble information caused aperiodically. CONSTITUTION:The system is provided with a fault information monitor section 1 which monitors trouble information caused aperiodically based on preset selection condition data and manages the trouble information whose condition is matched with a condition represented by the selection condition data as fault information 2, an abnormality value detection section 3 which analyzes the fault information 2 managed by the fault information monitor section 1 based on the preset analysis data, detects an event to be recognized as an abnormality value from the analysis result and manages the event as abnormality value information 4 and an abnormality value monitor section 5 which displays a trouble occurrence state onto a display device based on the information 4 managed by the detection section 3.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a trouble abnormal value management system suitable for application to, for example, a user support system for dealing with troubles that occur in products after shipment.

[0002]

2. Description of the Related Art Conventionally, for example, when a product shipped to a specific user continues to have a problem, the user management department requests the related department to request special support.

However, even in the user management department, it is difficult to monitor all users for troubles without omission, and although the troubles frequently occur to specific users, the situation is not sufficiently grasped. For this reason, the situation has arisen where the organization-wide response is forced after the company-wide problem has developed.

[0004]

As described above, in the conventional troubleshooting, it is impossible to monitor all the users without fail, so often troubles to a specific user occur frequently. Despite being
The current situation was that the response was delayed and became a big problem, and then the situation where the organization as a whole had to be dealt with.

The present invention has been made in view of the above circumstances, and analyzes trouble information about a user or the like that occurs irregularly and gives a warning in advance to a specific user in a dangerous area according to a failure level. It is to provide a trouble outlier management system that enables a support system to be entered before a problem develops.

[0006]

A trouble abnormal value management system according to the present invention monitors trouble information that occurs irregularly on the basis of preset selection condition data, and matches the condition indicated by the selection condition data. Failure information monitoring means for managing trouble information as failure information and failure information managed by this failure information monitoring means are analyzed based on preset analysis data, and the event to be recognized as an abnormal value from this analysis result An abnormal value detecting means for detecting and managing as abnormal value information, and an abnormal value monitoring means for displaying a trouble occurrence state on a display device based on the abnormal value information managed by this abnormal value detecting means. Is characterized by.

Further, the abnormal value monitoring means of the trouble abnormal value management system according to the present invention is characterized in that data is forcibly delivered to warn of an event having a specific abnormal value without waiting for a request from the display device. To do.

[0008]

According to the structure of the present invention, the trouble information monitoring means monitors trouble information that occurs irregularly based on preset selection condition data. Then, the trouble information that matches the condition indicated by the selection condition data is managed as fault information.

Further, the abnormal value detecting means analyzes the fault information managed by the fault information monitoring means based on preset analysis data. Then, from this analysis result, an event that should be recognized as an abnormal value is detected and managed as abnormal value information.

Further, the abnormal value monitoring means displays the trouble occurrence status on the display device based on the abnormal value information managed by the abnormal value detecting means.

As a result, since it is possible to grasp accurate and real-time fault information regarding a specific user and a specific event such as a trouble continuing, it is possible to give advance warning according to the fault level before developing into a major problem. It enables quick trouble response.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a schematic configuration diagram of a trouble abnormal value management system according to an embodiment of the present invention.

As shown in FIG. 1, trouble information that occurs irregularly is monitored by a trouble information monitoring unit 1. The failure information monitoring unit 1 monitors trouble information based on selection condition data including a preset target user, period, etc.,
Trouble information that matches the conditions indicated by the selection condition data is managed as failure information 2.

Further, the abnormal value detecting unit 3 reads the fault information 2 extracted and managed by the fault information monitoring unit 1 and does not enter the area where the target user makes an abnormal value based on the preset analysis data. This is analyzed by failure level.

Examples of analysis data at this time are (1). Level 1: Number of failures 3 within the last 6 months
Zero or more users.

(2). Level 2: Users with 5 or more severe failures within the last 6 months.

(3). Level 3: The number of failures has recently been 6
More than 30 cases within a month and the number of serious failures has recently been 6
5 or more users within a month.

And the like.

Then, the abnormal value detection unit 3 detects users within the abnormal value range from the analysis result based on this analysis data and manages them as abnormal value information 4.

Further, the abnormal value monitoring section 5 displays the abnormal value information 4 detected by the abnormal value detecting section 3 on the monitor display device 6, turns on the warning lamp of the user on the failure information panel, etc. To notify the administrator.

If a local area network 7 (local area network) as shown in FIG. 1 is constructed, it is possible to grasp the failure situation by displaying the abnormal value information 4 on the nearest connection terminal.

Next, the operation of the above embodiment will be described.

FIG. 2 is a flow chart for explaining the operation of the trouble abnormal value management system according to the embodiment.

First, the fault information monitoring unit 1 monitors trouble information that occurs irregularly based on selection condition data (illustrated as select information) including a preset target user, period, etc., and this selection condition data The trouble information that matches the condition indicated by is output as fault information 2 (step A1 in FIG. 2).

This trouble information is also stored in the trouble information master, and when the selection condition data is updated, the trouble information monitoring unit 1 reads the stored trouble information from this trouble information master and updates it. It also has a function of recreating the fault information 2 based on later selection condition data.

Next, the abnormal value detector 3 is connected to the fault information monitor 1
The failure information 2 extracted and managed by is read and analyzed based on preset analysis data (illustrated as select information) for whether the target user has an abnormal value and is in the area to be recognized, and the analysis result is displayed. The abnormal value information 4 is output for each target user and rank (step A2 in FIG. 2).

Then, the abnormal value monitoring unit 5 displays the abnormal value information 4 detected by the abnormal value detection unit 3 on the monitoring display device 6, turns on the warning lamp of the user on the failure information panel, and the like. To notify the administrator (step A3 in FIG. 2).

The concept of the trouble occurrence status displayed by the above procedure will be described with reference to FIGS. 3 and 4.

FIG. 3 is a conceptual diagram showing a result of analyzing the fault information 2 managed by the fault information monitoring unit 1 by the abnormal value detecting unit 3.

Here, for example, the setting of analysis data is performed by (1). Level 1: Number of failures 3 within the last 6 months
Zero or more users.

(2). Level 2: Users with 5 or more severe failures within the last 6 months.

(3). Level 3: The number of failures has recently been 6
More than 30 cases within a month and the number of serious failures has recently been 6
5 or more users within a month.

And level 1 = ★ and level 2 respectively
It is assumed that the symbols ==, Level 3 = ● are assigned as symbols showing the levels of abnormal values.

In the example shown in FIG. 3, Chiba, Ikebukuro, and Tokyo are in the level 1 failure occurrence state, and Yokohama and Nagoya are in the level 3 failure occurrence state, respectively.

FIG. 4 shows the result of this analysis displayed on the monitoring display device 6 by the abnormal value monitoring section 5.

FIG. 4 is a conceptual diagram showing a fault occurrence condition displayed by the abnormal value monitoring unit.

The abnormal value monitoring unit 5 displays the user name, the number of trouble occurrences, the level meter, etc., so that the administrator can grasp the failure occurrence status shown in FIG. For some users, the symbol indicating the level of the abnormal value is also displayed at the tip of the level meter.

Although the abnormal value monitoring unit 5 may display the failure occurrence status as shown in FIG. 4 in response to a request from each monitoring terminal, the abnormal value information at a specific level is requested by the monitoring terminal. By forcibly delivering without waiting, and displaying the failure occurrence status as shown in FIG. 4, turning on the warning lamp of the user on the failure information panel, and the like, the status can be grasped more quickly.

Further, in this embodiment, the case where the present invention is applied to the monitoring for each user is illustrated, but the present invention is not limited to this, and it is possible to construct a flexible abnormal value management system by setting conditions. Is.

As a result, a prior warning is given for each rank of a specific event in an abnormal value area, and a quick trouble response can be taken.

[0042]

As described above in detail, according to the present invention, trouble information that occurs irregularly is analyzed, and a specific event in a dangerous area such as a trouble continues is warned in advance according to the failure level. Accurate and real-time failure status can be grasped, and prompt user support etc. is possible without overlooking these troubles.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram of a trouble abnormal value management system according to an embodiment of the present invention.

FIG. 2 is a flowchart for explaining the operation of the trouble abnormal value management system according to the embodiment.

FIG. 3 is a conceptual diagram showing a result of analyzing trouble information according to the embodiment.

FIG. 4 is a conceptual diagram showing a failure occurrence state displayed by an abnormal value monitoring unit according to the embodiment.

[Explanation of symbols]

1 ... Fault information monitoring unit, 2 ... Fault information, 3 ... Abnormal value detection unit, 4 ... Abnormal value information, 5 ... Abnormal value monitoring unit, 6 ... Monitoring display device, 7 ... Local LAN.

─────────────────────────────────────────────────── ───

[Procedure amendment]

[Submission date] March 14, 1994

[Procedure Amendment 1]

[Document name to be corrected] Drawing

[Name of item to be corrected] Figure 3

[Correction method] Change

[Correction content]

[Figure 3]

Claims (2)

[Claims] 1. Fault information monitoring means for monitoring trouble information that occurs irregularly on the basis of preset selection condition data, and managing trouble information that matches the conditions indicated by the selection condition data as fault information. Abnormal value detection means for analyzing the fault information managed by the fault information monitoring means based on preset analysis data, detecting an event to be recognized as an abnormal value from this analysis result, and managing it as abnormal value information, An abnormal value monitoring system, comprising: an abnormal value monitoring means for displaying a trouble occurrence status on a display device based on the abnormal value information managed by the abnormal value detecting means. 2. The trouble abnormality according to claim 1, wherein the abnormal value monitoring means forcibly distributes data for warning an event having a specific abnormal value without waiting for a request from the display device. Value management system.