JPH07160931A - Display system - Google Patents

Abstract

PURPOSE:To improve the utilizing efficiency of devices by reducing a customer reception response time of a person in charge to a customer. CONSTITUTION:A call tone rings from a speaker/microphone section 15 through the depression of a person in charge call button 26 by a user customer. The person in charge depresses a changeover button 16 of a person in charge operation console 1 in response to a call tone to display a video image of the user customer picked up by a video camera 23 of a ticket vending machine 2 onto a display device 13 and simultaneously the video image of the person in charge picked up by the video camera 12 is displayed on the upper part of the display device 24 of the vending machine 2, a voice signal is exchanged between the speaker/microphone 15 and a speaker/microphone section 27 of the ticket vending machine 2 and the person in charge implements customer reception reply to the user customer by the video image and the voice signal.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a display system in which a staff member responds to a call request from a customer with a video and a voice, for example, in a ticket vending machine which displays charge information on a display.

[0002]

2. Description of the Related Art Conventionally, for example, in a system for displaying a charge amount, operation information, etc. on a ticket vending machine or the like, a staff member moves to a ticket vending machine called by voice or directly to respond to a customer's staff member calling. Was there.

However, in such a system,
The response of the attendant to the call of the attendant is that the other attendant or
In a place where there are many ticket vending machines, it takes a long time to respond by moving a staff member to a ticket vending machine that is called by voice or directly, and it is often the case that customers wait a long time.

[0004]

As described above, the response of the attendant to the call of the attendant of the customer of the device (ticket vending machine, etc.) is a voice call or a device called directly in a place where the number of the device is large. There is a problem that it takes a long time to respond due to the movement of a staff member, and the customer is kept waiting for a long time, which deteriorates the utilization efficiency of each device. Therefore, an object of the present invention is to provide a display system capable of improving the utilization efficiency of equipment by shortening the customer response time of the staff to the customer.

[0005]

The display system of the present invention is a display comprising a plurality of terminals for displaying a fee charged by a user and a master unit connected to each terminal and operated by an attendant. In the system, a first display unit provided on the terminal for displaying fee information, a first image capturing unit for capturing an image of a user who operates the terminal, and, if necessary,
Selection means for selecting communication between the master unit and one of the plurality of terminals, and use for operating the terminal selected by the selection unit, which is provided in the master unit and is imaged by the first imaging unit Second display means for displaying an image of a person, second image capturing means provided in the base unit for capturing an image of an attendant, and an image captured by the second image capturing means is selected by the selecting means. And a display control means for displaying a part of the first display means provided on the terminal.

The display system of the present invention is a display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by a staff member. First display means that is provided and that displays fee information, first imaging means that is provided in the terminal and that captures an image of the user who operates the terminal, and voice of the user who operates the terminal that is provided in the terminal. First voice communication means for communication, selection means for selecting communication between the master unit and one of the plurality of terminals as necessary, and terminal provided in the master unit and selected by the selection unit Second display means for displaying an image of the user imaged by the first image pickup means provided in the second image pickup means, a second image pickup means provided in the base unit for picking up an image of a staff member, and the second image pickup means. The image picked up by the means First THAT provided to the selected terminal
Display control means for displaying on a part of the display means, and second voice communication means for communicating voice with the first voice communication means provided on the base unit and provided on the terminal selected by the selecting means. It consists of and.

The display system according to the present invention is a display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by a staff member, wherein Based on charge information displayed on the first display means, first display means provided for displaying charge information, first image pickup means provided on the terminal for capturing an image of a user operating the terminal Fee collection means for collecting fees by means of a charge collection means, storage means for storing fee collection information collected by the charge collection means, and selection for selecting communication between the parent device and one of the plurality of terminals as necessary. Means, and second display means provided on the base unit for displaying the image of the user imaged by the first imaging means provided on the terminal selected by the selection means, and provided on the base unit. The
A second image pickup means for picking up an image of the clerk, and a first image display means for displaying the image picked up by the second image pickup means on a part of the first display means provided in the terminal selected by the selecting means. Display control means and, if necessary, charge collection information stored in the storage means of the terminal selected by the selection means,
It is composed of a second display control means for displaying a part of the second display means.

The display system of the present invention is a display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by a staff member. The first display means is provided to display the charge information, the first image pickup means is provided to the terminal to capture an image of the user operating the terminal, and the charge information is displayed on the first display means. A charge receiving means for collecting the charge based on the charge collecting means, a detecting means for detecting the balance of the change deposit machine for discharging the change, which is carried out by the charge collecting means, and, if necessary, the parent machine and one of the plurality of terminals. Selecting means for selecting the communication, a second display means for displaying an image picked up by the first image pick-up means provided in the terminal and provided in the terminal selected by the selecting means, and the parent Installed in the machine, A second image pickup means for picking up an image of the member, and a first image display means for displaying the image picked up by the second image pickup means on a part of the first display means provided in the terminal selected by the selecting means. Display control means and, if necessary, second display control means for displaying the balance of the change deposit detected by the detection means of the terminal selected by the selection means on a part of the second display means. It consists of

The display system of the present invention is a display comprising a plurality of terminals for displaying information such as a charge put in by the user on the display means, and a master unit connected to each terminal and operated by a staff member. In the system, a first image pickup unit provided in the terminal for picking up an image of a user operating the terminal, and a parent unit display unit provided in the parent unit for displaying an image picked up by the first image pickup unit. , A second image pickup means provided in the base unit for picking up an image of a staff member, and a display control means for displaying a video image picked up by the second image pickup means on a part of the display means. .

[0010]

According to the present invention, in a display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by an attendant,
The charge information provided on the terminal is displayed on the first display unit, the user operating the terminal is imaged by the first image capturing unit, and if necessary, the parent device and one of the plurality of terminals are connected. The image of the user who selects the communication and operates the terminal selected based on the image pickup by the first image pickup means is displayed on the second display means, and the clerk displays the image picked up by the second image pickup means. The display is provided on a part of the first display means provided on the selected terminal.

The present invention is a display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by a staff member, the display system being provided in the terminal. The charge information is displayed on the first display unit, the user operating the terminal is imaged by the first imaging unit, the voice of the user operating the terminal is communicated by the first voice communication unit, and if necessary, One of the parent device and the plurality of terminals
Select the communication with one, and the first provided on the selected terminal
Part of the first display means provided on the selected terminal for displaying the image of the user captured by the image capturing means on the second display means, and displaying the image captured by the second image capturing means by the clerk. The first voice communication means provided on the selected terminal and the clerk are allowed to communicate the voice by the second voice communication means.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 schematically shows a ticket vending machine system to which the display system of the present invention is applied. The ticket vending machine system is roughly divided into a staff operation console 1 and a plurality of ticket vending machines 2.

The clerk operation console 1 is a main control unit 11 for controlling the whole, a video camera 12 for photographing the clerk, a display display 13 composed of a color liquid crystal for displaying an image of a customer, and an operation panel for the clerk. The operation unit 14, a speaker / microphone unit 15 provided with a speaker for calling sounds and voices from users and a microphone for staff, and a display described later of the ticket vending machine 2 in response to a call from users, charge information / It is composed of a switching button 16 for switching to a reception staff.

The ticket vending machine 2 has a main controller 2 for controlling the whole.
1, a memory 22 for storing ticketing information, a video camera 23 for photographing a customer, a display 24 composed of a color liquid crystal or the like for displaying fee information and attendant, an operation unit 25 such as a fee button pressed by the customer , A call button 26 for calling a staff member, a speaker / microphone unit 27 in which a speaker for voice from the staff member and a microphone for a customer are provided, a change / ticket payout opening 28 for paying out change and tickets, and change for the customer. It is composed of a change safe 29 for collecting money, and a collecting safe 30 for collecting a charge put in when a ticket is issued.

The main control unit 11 of the operator console 1 and the main control unit 21 of each ticket vending machine 2 are connected by a cable. 2A shows the external structure of the attendant console, and FIG. 2B shows the external structure of the ticket vending machine 2. As shown in FIG.

Next, in such a configuration, the ticket vending machine 2
The normal ticket issuing operation will be described with reference to the flowchart of FIG. First, when money is inserted into the ticket vending machine 2, the main control unit 21 operates the operation unit 25 of the ticket that can be purchased with the money inserted.
Turn on the charge button. When the user presses the charge button of the operation unit 25, the main control unit 21 issues a ticket corresponding to the amount of the pressed charge button of the operation unit 25, and issues the issued ticket and the change due to the change / ticket payout port. Pay out from 27.

Next, the operation when a failure occurs in the ticket vending machine 2 will be described with reference to the flowchart of FIG. Now, a customer who wants to buy a ticket at the ticket vending machine 2
It is assumed that a trouble occurs in the ticket purchase for some reason when the charge information displayed on the display 24 and the operation unit 25 are operated. Here, the customer calls the attendant call button 26 to inform the attendant that an abnormality (failure) has occurred.
Press.

The clerk operates the speaker / microphone section 15 of the clerk operation console 1 when the customer presses the clerk call button 26.
In response to the ringing sound from, the switch button 16 is pressed. The main control unit 11 displays the image from the video camera 12 that shoots the clerk when the switching button 16 is pressed, to the ticket vending machine 2 concerned.
Is displayed on the upper part of the display display 24 of the ticket vending machine 2, and at the same time, the image from the video camera 23 that shoots the customer in front of the ticket vending machine 2 is displayed on the display display 13 of the operator console 1.
5A shows a display example of the charge information on the display display 24 before the switch button 16 is pressed, and FIG. 5B shows an image of the clerk on the display display 24 after the switch button 16 is pressed. 5C shows a display example, and FIG. 5C shows a display example of the customer image on the display 13 after the switching button 16 is pressed.

The staff and the customer also respond by voice through the speaker / microphone unit 15 and the speaker / microphone unit 27 of the ticket vending machine 2. The user can avoid the obstacle by the staff image on the display 24 and the voice guidance from the speaker / microphone unit 15.

For example, when the customer points out that there is a shortage of change, the clerk operates the operation unit 14 to operate the main control unit 1.
The immediately preceding ticketing information stored in the memory 22 connected to the main control unit 21 of the ticket vending machine 2 via 1 is displayed at the bottom of the display 13 for confirmation. For example, when the input amount is 400 yen, the ticket purchase amount is 320 yen, and the change release at that time is 30 yen, the display of the ticketing information on the display 13 is shown in FIG.

After confirming the shortage of the change release by the displayed ticketing information, the clerk can check the main control section 21 of the ticket vending machine 2 concerned.
Check the balance of the change bank 29 connected to. The display display 13 at the time of this confirmation is shown in FIG.

As a result, when there is no change balance, the clerk uses the recovery safe 30 connected to the main control unit 21 of the ticket vending machine 2 to release the insufficient change and terminate the response process. Display 24 of the ticket vending machine 2
"Discontinued" is displayed on. After the reception is completed, the clerk replenishes the change box 29 of the ticket vending machine 2 with change and changes the display on the display 24 from "release cancel" to charge information.

The staff member also operates the operation unit 14 of the staff operator console 1.
When the response to the obstacle is completed only by the operation of, by pressing the switch button 16 again, the display on the display display 24 of the ticket vending machine 2 is switched from the image of the clerk to the charge information.
At the same time, the image of the customer on the display 13 of the operator console 1 is erased. Due to the end of the obstacle,
Continue to buy tickets and receive tickets and change from the change / ticket payout port 27.

As described above, according to the above embodiment,
In a system with a large number of ticket vending machines, a staff member does not need to go to the ticket vending machines, so that the customer response time becomes faster. Further, not only the obstacle avoidance information, but also operation guidance for ticket purchase and passenger information can be transmitted.

The present invention is not limited to the above embodiment, but in a system intended to display, for example, a toll highway, the display device is directly operated by a staff member, and the staff member operates on the spot for the operation. It is also applicable to a system in which information is transmitted to another person through a display when they cannot be separated.

[0026]

As described above in detail, according to the present invention,
It is possible to provide a display system capable of improving the utilization efficiency of the device by shortening the response time of the attendant to the customer.

[Brief description of drawings]

FIG. 1 is a block diagram schematically showing a ticket vending machine system to which a display system of the present invention is applied.

FIG. 2 is a diagram schematically showing an external configuration of a staff operation console and a ticket vending machine.

FIG. 3 is a flowchart for explaining a normal ticket issuing operation.

FIG. 4 is a flowchart for explaining an operation when a failure occurs in the ticket vending machine.

FIG. 5 is a diagram showing a display example of a display display.

[Explanation of symbols]

 1 ... Staff operation console 2 ... Ticket vending machine 11, 21 ... Main control unit 12, 23 ... Video camera 13, 24 ... Display display 14, 25 ... Operation unit 15, 27 ... Speaker / microphone unit 16 ... Switch button 22 ... Memory 26 … Button for calling staff

─────────────────────────────────────────────────── ─── Continuation of the front page (51) Int.Cl. ⁶ Identification code Internal reference number FI Technical display location G07B 1/00 A 5/00 D 15/00 J W

Claims (5)

[Claims] 1. A display system, comprising: a plurality of terminals for displaying a charge put in by a user; and a master unit connected to each terminal and operated by a staff member; A first display means for displaying, a first image capturing means for capturing an image of a user operating a terminal, and a selecting means for selecting communication between the master unit and one of the plurality of terminals, if necessary, A second display unit provided on the base unit for displaying an image of a user who operates the terminal selected by the selection unit based on the image pickup by the first image pickup unit; Second image pickup means for picking up an image of the clerk, and display control means for displaying the image picked up by the second image pickup means on a part of the first display means provided in the terminal selected by the selecting means. And a display characterized in that Stem. 2. A display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by an attendant, wherein charge information is provided in the terminal. A first display means for displaying, a first image pickup means provided in the terminal for picking up an image of a user operating the terminal, and a first image pickup means provided in the terminal for communicating the voice of the user operating the terminal. A voice communication means, a selection means for selecting a communication between the master unit and one of the plurality of terminals as necessary, a first unit provided in the master unit and provided in the terminal selected by the selection unit. The second display means for displaying the image of the user captured by the first image capturing means, the second image capturing means provided in the base unit for capturing the image of the staff member, and the second image capturing means for capturing the image. Video to the terminal selected by the above selection means Display control means for displaying on a part of the first display means, and a first voice communication means provided on the master unit and provided on the terminal selected by the selection means for communicating voice with the first voice communication means. 2. A display system comprising: a voice communication means (2). 3. A display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by an attendant, wherein charge information is provided in the terminal. A first display means for displaying, a first image pickup means provided in the terminal for picking up an image of a user who operates the terminal, and a fee collection based on the charge information displayed on the first display means. A fee collection means for performing, a storage means for storing the fee collection information carried out by the fee collection means, a selection means for selecting a communication between the parent machine and one of the plurality of terminals, if necessary, and the parent Second display means provided on the base unit and displaying the user's video imaged by the first image pickup means provided on the terminal selected by the selection means, and an image of the staff member provided on the base unit A second image pickup means for First display control means for displaying the video imaged by the second imaging means on a part of the first display means provided in the terminal selected by the selection means, and if necessary, the selection means A display system, comprising: second display control means for displaying the fee collection information stored in the storage means of the terminal selected in 1 above, on a part of the second display means. 4. A display system comprising a plurality of terminals for displaying a charge put in by a user and a master unit connected to each terminal and operated by an attendant, wherein charge information is provided in the terminal. A first display means for displaying, a first image pickup means provided in the terminal for picking up an image of a user operating the terminal, and a charge collection based on the charge information displayed on the first display means. And a detecting means for detecting the balance of the change deposit machine that discharges the change, which is performed by the fee collecting means, and selects communication between the parent machine and one of the plurality of terminals as necessary. Selecting means, second display means provided on the base unit for displaying a video imaged by the first imaging means provided on the terminal selected by the selecting means, and provided on the base unit, Second to image the clerk An image means, a first display control means for displaying the image picked up by the second image pickup means on a part of the first display means provided in the terminal selected by the selecting means, Accordingly, a second display control means for displaying the balance of the change deposit box detected by the detection means of the terminal selected by the selection means on a part of the second display means is provided. And display system. 5. A plurality of terminals for displaying information such as a charge to be paid by a user on the display means, and each terminal being connected,
In a display system including a base unit operated by an attendant, a first image pickup unit provided in the terminal for capturing an image of a user operating the terminal and a first image pickup unit provided in the base unit. The base unit display means for displaying the image captured by the above, the second image capturing means provided in the base unit for capturing the image of the clerk, and the image captured by the second image capturing means, A display system comprising: a display control unit for displaying on a section.