JPH0916822A - Remote monitoring device - Google Patents

Abstract

PURPOSE: To reduce the cost of a monitoring device by using a management machine installed in a management room, an image pickup means placed at the place of a processor, and a display means of the photographed images. CONSTITUTION: A display part 3 is secured at the upper part of a customer panel 2 of the main body 1 of an automatic ticket issuing machine to show the working state of the main body 1. A display screen 4 composed of a touch panel that is operated by a user is provided at the center left side of the panel 2 to guide and display the prescribed contents to the user. A video camera (TV camera) 5 which photographs the user is also provided on the panel 2 together with a card insertion port 6 at the lower part of the screen 4. Furthermore, a management machine 20 is installed in a management room such as a station office room, etc., and a front panel 21 of the machine 20 includes a display screen 22 of a touch panel type. In such a constitution, a processor is monitored through a part of the screen 22 of the machine 20 at the reduced monitoring cost.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a station office equipment such as an automatic ticket vending machine, an automatic checkout machine, or an automatic ticket gate installed in a station yard, and a station office room or the like separated from the station business equipment The present invention relates to a remote monitoring device for monitoring in the control room.

[0002]

2. Description of the Related Art Conventionally, for example, Japanese Unexamined Patent Publication No. 52-60198.
As shown in the bulletin, in order to monitor the status of the users of the automatic ticket gates in the station office, a video camera (TV camera) is installed at the place where the automatic ticket gates are installed, and the station office It is configured by installing a monitor device having a display screen.

[0003]

However, in the above-mentioned conventional monitoring device, not only the equipment cost is increased because the dedicated monitoring device must be installed in the control room such as the station office room, but also the installation space is increased. There was a widespread need.

Therefore, the present invention has been made to solve the above-mentioned drawbacks, and its purpose is to utilize a display screen of a processing machine such as station service equipment installed in a management room such as a station office. Another object of the present invention is to provide a remote monitoring device capable of remotely monitoring a processing machine at low cost.

[0005]

In order to achieve the above object, a remote monitoring device according to the present invention manages a processing machine such as an automatic ticket vending machine installed in a place away from a management room such as a station office. A management machine installed in the management room, an image pickup means provided in a place where a processing machine such as the automatic ticket vending machine is installed, and an image picked up by the image pickup means is displayed on the display screen of the management machine. It is characterized by having a display means for displaying a part or all of its display screen.

[0006]

In the above structure, the video imaged by the image pickup means is displayed on a part of the display screen of the management machine.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a front view when the processing machine according to the embodiment is an automatic ticket vending machine, and is installed near a ticket gate of a station.

The main body of the automatic ticket vending machine (hereinafter referred to as the main body) 1
On the upper part of the customer service panel 2, there is provided a display section 3 showing the operating state of the main body 1. On the left side of the center of the customer service panel 2, there is provided a display screen 4 which is a touch panel operated by the user while guiding and displaying predetermined contents to the user. Also, display screen 4
In the customer service panel 2 below, a video camera (TV camera) 5 for photographing the user and a card insertion slot for inserting a card when purchasing a ticket with a prepaid card, a store fair card, or the like. 6 are juxtaposed.

At the lower part of the customer service panel 2, there are arranged a ticket issuing opening 7 for a ticket found from the main body 1 and a discharge opening 8 for discharging change. Further, in the vertical direction on the right side of the customer service panel 2, a coin insertion slot 9, a bill insertion slot 10 for inserting a bill, and a cancel button 1 which is pressed when the operation is stopped midway.
1, a call button 12 that is pressed when calling an attendant, a speaker 13 and a microphone 14 that are used when answering with an attendant are provided.

In FIG. 1, reference numeral 15 denotes a controller formed mainly of a microcomputer for controlling the main body 1 as a whole, which is also connected to a controller of a management machine which will be described later. A communication network is formed between them.

The management machine 20 is provided in a management room such as a station office, and a front panel 21 thereof is provided with a touch panel type display screen 22. Then, on the right side of the front panel 21, a speaker 23 and a microphone 2 corresponding to the speaker 13 and the microphone 14 of the main body 1.
4 are provided so that the user on the main body 1 side and the staff member on the management machine 20 side can communicate with each other by voice.

In FIG. 1, reference numeral 25 is a controller formed mainly of a microcomputer for controlling the management machine 20 as a whole, and is also connected to the controller 15 of the main body 1.

Next, the operation of the apparatus of this embodiment will be described. When the main body 1 is issuing a ticket, the display screen 4 shows the main body 1
An account button corresponding to a ticket that can be issued from is displayed, and selection buttons for adults, children, and the number of tickets are displayed.

While the main body 1 is in operation, that is, while the ticket is being issued, the image of the user photographed by the video camera 5 is provided on a part of the upper right corner of the display screen 22 of the management machine 20 via both controllers 15 and 25. A so-called display screen 22 is merge-displayed on the video section 22a.

The user can obtain a desired ticket from the ticket issuing slot 7 by inserting a predetermined amount of money from the coin slot 9 or the like and selecting and pressing the desired account button from the display screen 4. it can.

By the way, it is assumed that a user operates the main body 1 or wants to contact or inquire with a person in charge prior to the operation. In this case, the call button 12 is pressed by the user.

In this case, when the user who pressed the call button 12 is a healthy person, the clerk looks at the user displayed in the video section 22a and makes a voice through the microphones 14 and 24 and the speakers 13 and 23 of each other. You can contact each other.

However, when the user who presses the call button 12 has an injured mouth or ear, he / she cannot contact the staff by voice. Therefore, in the apparatus of this embodiment, when the call button 12 is pressed,
The display content of the display screen 4 changes from the account button so far to the input screen consisting of the Japanese syllabary as shown in FIG.

Therefore, a user who has a hearing or hearing disability is
From the display screen 4, it is possible to input a predetermined question for the staff member in characters. The question content input from the display screen 4 is displayed via the both controllers 15 and 25 on the question section 22b provided on the upper part of the display screen 22 of the management machine 20 (see the display screen 22b in FIG. 1).

The clerk makes an answer to the question displayed in the question section 22b by selecting and pressing the characters displayed on the display screen 22, and the created answer (response) is displayed on the main body 1. It is displayed at the bottom of the screen 4. The illustrated example shows that the user responded to the inquiry about the fare to the ΟΟ station to the effect that the price was 360 yen.

When a series of communications between the user and the staff is completed and the user presses the "End" button on the display screen 4, the main body 1 returns to the ticketing mode, and the display screen 4 is displayed. , The account button is displayed again.

As described above, in the apparatus of this embodiment, the processing machine can be monitored by utilizing a part of the display screen of the management machine, so that the monitoring can be carried out at a low cost.

Although an automatic ticket vending machine is used as the processing machine in the above embodiment, the station service device may be an automatic checkout machine or an automatic ticket gate. Further, the processing machine is not limited to the station service equipment, and may be an entrance / exit device provided at the entrance / exit of the building. Further, although the video unit 22a is provided on a part of the display screen 22 of the management machine 20 to display the user photographed by the video camera 5, this display may be performed on the entire display screen 22. For example, the video of the user may be displayed on the entire display screen 22 for a certain period of time when the user presses the call button 11.

[0024]

The remote monitoring device according to the present invention includes a management machine installed in a management room for managing a processing machine such as an automatic ticket vending machine installed in a place away from a management room such as a station office. An image pickup means provided in a place where a processing machine such as the automatic ticket vending machine is installed, and a video image picked up by the image pickup means is displayed on a part of the display screen of the management machine or the entire display screen. Since it comprises the display means, it can be a low-cost monitoring device.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of an apparatus according to an embodiment when a processing machine according to the present invention is an automatic ticket vending machine.

[Explanation of symbols]

 1 Main body of automatic ticket vending machine (main body of processing machine) (main body) 4,22 Display screen 5 Video camera 13,23 Speaker 14,24 Microphone 15,25 Controller 20 Management machine

Claims (1)

[Claims] 1. A management machine installed in a management room that manages a processing machine such as an automatic ticket vending machine installed at a location away from a management room such as a station office, and a processing machine such as the automatic ticket vending machine. And a display unit for displaying the image captured by the image capturing unit on a part of the display screen of the management machine or on the entire display screen. Remote monitoring device.