JPH06291851A - Telephone reservation call reception system - Google Patents

Abstract

PURPOSE:To perform a telephone reservation job at high speed by setting the data transmission path based on ISDN basic interface between a reception stand and a control means in compliance with the request from the reception stand. CONSTITUTION:The power source of a reception stand 3 is turned on and an operation for calling a reservation information data base 5 is performed. The reception stand 3 requests an electronic exchange 2 to set an adder for telephone reservation and a data transmission path 6 based on a prescribed protocol of an ISDN basic interface 4. In compliance with this, the telephone set 2 sets the path of an adder 4 by using the B channel of the reception stand 3. As a result, the path 6 is always formed till the telephone reservation call reception job by the reception stand 3 is terminated and the reservation information data base can be accessed by the information from the reception stand 3. Thus, the reservation contents from users can be outputted to the adder 4, the telephone reservation reception job can be performed at high speed without providing an exclusive line and the job time can be shortened.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone reservation call acceptance system, and more particularly to a telephone reservation call acceptance system using an ISDN basic interface.

[0002]

2. Description of the Related Art Conventionally, a telephone reservation call reception system used for seat reservation of an aircraft has a configuration as shown in FIG. In the figure, 31 is a subscriber terminal that makes a telephone reservation, 32 is an electronic exchange that performs various reception and exchange processing for telephone reservation, 33 is a reception board where the operator actually performs telephone reservation call reception processing, and 35 is a reservation A reservation information database that manages the situation, 34 is a telephone reservation additional device that controls the reservation information database 35, and 36 is a dedicated line that connects the reception board 33 and the telephone reservation additional device 34.

Further, FIG. 4 is a flow chart showing the operation of the conventional telephone reservation call reception system.
The operation of this system will be described using. First, the user dials a telephone number exclusively for telephone reservation using the subscriber terminal 31, and this is received by the electronic exchange 32. The electronic exchange 32 identifies the dial sent, determines that the telephone reservation call is a telephone reservation reception telephone number (step 41), and activates the telephone reservation additional device 34 (step 41). 42), and activates the reception board 33 (step 43).

Next, the operator of the reception desk 33 responds to the telephone reservation call, hears the reservation contents from the user, and outputs the reservation contents to the telephone reservation additional device 34 through the dedicated line 36. To do. The telephone reservation additional device 34 searches the reservation information database 35 according to the reservation content to determine whether or not the reservation based on the reservation content is possible, and if the reservation is possible, the reservation is possible. The contents of the reservation information database 35 are updated according to the contents, and if the reservation is impossible, the fact is returned to the reception desk 33 via the dedicated line 36 (step 44).

In response to this, the handler notifies the user of the reservation result and the reservation information, and ends the telephone reservation call acceptance process.

[0006]

Therefore, in such a conventional telephone reservation call reception system, a relatively low speed, for example, a transmission path of reservation information between the reception desk and the telephone reservation additional device is usually used. Since the leased line of 9600 bps was used, the speed of accessing the reservation information database was slow and the reservation call reception work was likely to be delayed. In addition, the transmission line for transmitting this reservation information is speeded up, for example, 64 kb.
If the speed of accessing the reservation information database is improved by using a ps dedicated line, there is a problem that the equipment cost increases. The present invention is to solve such a problem, and to provide a telephone reservation call reception system capable of performing telephone reservation business at high speed without requiring a dedicated line for searching and registering reservation information. It is an object.

[0007]

In order to achieve such an object, the telephone reservation call reception system according to the present invention has an ISDN basic interface in a reception board and a control means, and an ISDN basic interface in an electronic exchange. And ISDN for database access in response to a request from the reception desk prior to the reservation call reception work.
It has means for setting a data transmission path based on the basic interface between the reception board and the control means.

[0008]

[Function] Therefore, the data transmission path is set in response to the request from the reception desk prior to the telephone reservation call reception work.
When accepting a reservation, the database is accessed by the reception desk via this data transmission path.

[0009]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings. FIG. 1 is a functional block diagram showing a telephone reservation call reception system which is an embodiment of the present invention. In the figure, 1 is a subscriber terminal that makes a telephone reservation, 2 is an electronic exchange that has an ISDN basic interface and performs various reception and exchange processing for telephone reservations, 3 is an ISDN basic interface, and the operator actually makes a telephone call Reception desks for reservation call reception work, 5
Is a reservation information database for managing reservation status, 4 is IS
A telephone reservation additional device having a DN basic interface for managing the reservation information database 5, and a data transmission path 6 set between the reception board 3 and the telephone reservation additional device 4.

The ISDN (Integrated Services Digital Network) basic interface has two B channels (64k).
bps) and one D channel (16 kbps). In particular, in the B channel, it is possible to carry out not only voice communication using encoded voice signals but also data communication using packets and the like, and is widely used as a general purpose and inexpensive ISDN interface. There is something.

Next, the operation of the present invention will be described with reference to FIGS. 1 and 2. FIG. 2 is a flowchart showing the operation of the telephone reservation call reception system. First, the handler is the reception desk 3
A predetermined operation for turning on the power source for calling the reservation information database 5, for example, an access button or a telephone number for calling the database. According to this, reception desk 3
Is a telephone reservation additional device 4 based on a predetermined protocol of the ISDN basic interface for the electronic exchange 2.
A request for setting the data transmission path 6 is made.

In response to this, the electronic exchange 2 uses one of the ISDN basic interfaces of the reception board 3 to set a data transmission path 6 with the telephone reservation additional device 4, for example, a packet communication path. Yes (Step 2
1). As a result, the data transmission path 6 is always formed until the telephone reservation call reception work by the reception board 3 is completed, and the reservation information database 5 can be accessed by the information from the reception board 3.

After that, the user dials the telephone number dedicated to the telephone reservation using the subscriber terminal 1, which is the electronic exchange 2.
Incoming to. The electronic exchange 2 identifies the dial that has been sent, and if this is the telephone number for the telephone reservation call reception, it judges that it is a telephone reservation call (step 22) and notifies the telephone reservation additional device 4 of the incoming call. (Step 2
3), activate this using the other B channel of the reception desk 3 and transfer this telephone reservation call (step 2)
4). Next, the person handling the reception desk 3 answers the telephone reservation call, listens to the reservation contents from the user, and adds the telephone reservation via the data transmission path 6 in which the reservation contents are preset. Output to the device 4.

The telephone reservation additional device 4 searches the reservation information database 5 according to the reservation contents to determine whether or not the reservation can be made based on the reservation contents. If the reservation is possible, The contents of the reservation information database 5 are updated according to the reservation contents, and if the reservation is impossible, the fact is returned to the reception board 3 via the data transmission path 6 (step 44). In response to this, the handler notifies the user of the reservation result and the reservation information, completes a series of telephone reservation call acceptance operations, and prepares for the next telephone reservation call.

The data transmission path 6 set between the reception board 3 and the telephone reservation additional device 4 by the electronic exchange 2 in the above embodiment is not a packet communication path but an ISDN basic interface. It may be based on another communication method.

[0016]

As described above, according to the present invention, the ISD
Reception board and ISDN with N basic interfaces
Since a telephone reservation additional device having a basic interface is provided and a data transmission path is set between the two before the telephone reservation call reception work, a high-speed reservation is made between the reception desk and the telephone reservation additional device. Information can be transmitted.
Therefore, in the telephone reservation call reception system, it is possible to shorten the time required for the telephone reservation call reception work without providing a high-speed dedicated line for accessing the reservation information database.

[Brief description of drawings]

FIG. 1 is a block diagram of a telephone reservation call reception system according to an embodiment of the present invention.

FIG. 2 is an operation flowchart of the telephone reservation call reception system in FIG.

FIG. 3 is a block diagram of a conventional telephone reservation call reception system.

FIG. 4 is an operation flowchart of a conventional telephone reservation call reception system.

[Explanation of symbols]

 1 subscriber terminal 2 electronic exchange 3 reception desk 4 telephone reservation additional device 5 reservation information database 6 data transmission path

Claims (1)

[Claims] 1. A database having reservation-related information to be referred to when making a reservation reception for a telephone reservation call, a control means for searching and extracting desired reservation-related information by referring to this database, and a telephone reservation call. In response to the request, and accepting reservations and controlling the control means according to the instruction of the operator to access the database,
In a telephone reservation call reception system comprising an electronic exchange that detects a telephone reservation call, transfers it to the reception desk, and activates the control means, the reception desk and the control means have an ISDN basic interface, and the electronic exchange is the ISDN. Means having a basic interface and setting a data transmission path based on the ISDN basic interface for the database access between the reception board and the control means in response to a request from the reception board prior to reservation reception work A telephone reservation call reception system comprising: