JPH03278662A - Emergency special number call reception processing system - Google Patents

Abstract

PURPOSE:To eliminate the need for an exclusive line and to send/receive a data at a fast speed by interconnecting an attendant board and an emergency information adaptor with a line having a function of user network basic interface used for an integrated services digital network. CONSTITUTION:An attendant board 13 having a function of user network basic interface in an integrated services digital network is provided as an attendant board for receiving an emergency number. Then a path of a B-channel of the basic interface is set to a control means 15 of an emergency processing information database 16 via an electronic exchange 12 from the attendant board for accessing. Thus, an exclusive line between the attendant board and the emergency processing information database is not required and data is received/sent at a fast speed via a B-channel path.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to an emergency special number call reception processing method, and more particularly to an emergency special number call reception processing method capable of high-speed processing.

[Conventional technology]

As shown in the block diagram of FIG. 3, the conventional emergency special number call reception processing system connects a reception console 13 to an electronic exchange 12 that accommodates subscriber 1, and receives emergency calls from reception console 13 via a dedicated line 14. Control information was given to the processing information additional device 15, information was exchanged with the emergency processing information database 16, and displayed on the reception desk 13 via the dedicated line 14.

[Problem to be solved by the invention]

The conventional emergency special number call reception processing method described above usually requires a dedicated line between the reception desk and the emergency processing information database, but this dedicated line is connected at high speed, for example, 64 kb.
If PS is used, the cost will be high, so from an economic point of view, a low-speed line will be used, and there is a problem that it will take time to send and receive large amounts of data.

SUMMARY OF THE INVENTION An object of the present invention is to provide an emergency special number call processing system that eliminates the need for a dedicated line between a reception desk and an emergency processing information database and allows data to be exchanged at high speed.

[Means to solve the problem]

The emergency special number call reception processing method of the present invention includes a storage means having emergency processing information to be referred to when accepting an emergency special number call, and a control means connected to an electronic exchange and referring to the storage means to extract the corresponding emergency processing information. , an emergency special number call reception processing system comprising: a reception desk that provides control information to the control means via the electronic exchange; the reception desk has a function of a user network basic interface used in a comprehensive service digital network; The configuration is such that a B channel path of the basic interface is set in the control means via the electronic exchange, and thereafter control information is provided using the B channel path.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of one embodiment of the present invention.

The electronic exchange 2 that accommodates the subscriber 1 includes a reception desk 3 that accepts emergency special number calls, and an additional device 4 for emergency information that has the function of interfacing with the emergency processing information database 5, which is a user network used in the integrated service digital network. Connected via a line with basic interface functionality.

Next, the operation will be explained.

FIG. 2 is a flowchart showing the processing flow of an embodiment of the present invention. Although the name symbols and the like shown in FIG. 1 are used, the main operations will be explained using FIG. 2.

First, in step (hereinafter referred to as S) 1, when the operator detects the arrival of an emergency special number call, in S2 the operator activates the reception desk 3 and operates the database access button or dials the special number indicating access to the database. do. In S3, the exchange board 3 that has received the button or dial operation requests the electronic exchange 2 to set up a path to the emergency processing information addition device 4 according to a procedure based on a predetermined protocol of the basic interface. Thereafter, in S4, the electronic exchange 2 sets paths for two 64 kbps B channels of the basic interface. This makes it possible to use one of the B channel paths as a line for database access and the other for communication with subscriber 1. At this time, the connection form between the electronic exchange 2 and the emergency processing information additional device 4 having a software program for managing the emergency processing information database 5 is usually a circuit switching interface, but a packet switching interface can also be adopted. In that case, data will be exchanged with the emergency processing information database 5 using a signal based on the packet format on the B channel.

After the above connection is completed, the operation for the operator to answer and talk to subscriber 1 is performed in the same way as normal incoming call processing, and data exchange with the emergency processing information database 5 has already been set in S5. This is done through a 64 kbps B channel path, and the desired emergency processing information is obtained.

〔Effect of the invention〕

As explained above, the present invention provides a reception desk that functions as a user network basic interface in a comprehensive digital service network as a reception desk for receiving emergency numbers, and connects the B channel path of this basic interface from the reception desk to an electronic exchange. Since the system is configured to access the emergency processing information database by setting the control means through the B channel, there is no need for a dedicated line between the reception desk and the emergency processing information database, and data can be exchanged at high speed via the B channel path. This has the effect of being economically viable.

[Brief explanation of drawings]

FIG. 1 is a block diagram of an embodiment of the present invention, FIG. 2 is a flowchart showing the processing flow of an embodiment of the present invention, and FIG. 3 is a block diagram of a conventional emergency number reception processing system. 1.11...Subscriber, 2.12...Electronic exchange, 3
．． 13... Reception desk, 4, 15... Additional device for emergency processing information, 5 6... Emergency processing information database, 4... Dedicated line.

Claims (1)

[Claims] a storage means having emergency processing information to be referred to when accepting an emergency special number call; a control means connected to an electronic exchange for referring to the storage means and extracting the corresponding emergency processing information; In the emergency special number call reception processing method, the reception desk has a function of a user network basic interface used in the integrated service digital network, and the B channel path of the basic interface is connected to the electronic exchange. An emergency special number call reception processing method, characterized in that the control information is set in the control means via the B channel, and thereafter control information is provided using the B channel path.