JPH06152751A - Service selecting system in busy and no answer - Google Patents

Abstract

PURPOSE:To constitute a system so that a caller can select one of plural prepared services in the case a caller is busy or does not answer by providing a service controller and an additional service executing device. CONSTITUTION:When an exchange part 11 confirms that a called telephone terminal 5 is busy or does not answer, an exchange control part 10 is informed of the fact. The exchange control part 10 receives it and gives an instruction so that a caller's telephone terminal 7 is connected to a voice answer part 9. The voice answer part 9 answers a response message recorded in advance and a selectable service menu in a voice. In the caller's telephone terminal 7, the service desired by the caller is selected by a touch-tone signal or a voice, etc. A service control part 8 instructs to execute the service to the exchange control part 10 or a voice accumulating device 3. As for the service, an 'interruption service', a 'transfer service', a 'voice mail service', etc., are considered.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a call receiving side that attempts to receive a call from a caller side terminal to another terminal among a plurality of terminals accommodated in a communication network via a switch device. When the terminal is busy or missed, the calling terminal can select and receive a desired one from a plurality of telephone services that can be provided to the calling terminal and provided for busy and missed times. The present invention relates to a service selection method during busy and when not in attendance.

[0002]

2. Description of the Related Art Conventionally, in telephone exchange systems,
When a call is made from a certain terminal and the called party is busy or missed, as a special service prepared for it, a call waiting call during busy, a transfer call when missed, or
Voice mail when busy or missed (voice storage service)
However, since there is no function that allows the caller to select the service, the caller does not have the option to select the desired one from these various services, and the caller can make a call. Can only receive the service that the callee has specified in advance (for the exchange side),
The situation was not always satisfactory for the caller.

[0003]

SUMMARY OF THE INVENTION The present invention solves the above inconvenience, and when the called party is busy or missed when making a call, a call is made from a plurality of services prepared for it. It is an object of the present invention to provide a service selection method for a caller to select and receive a service desired by a caller when busy or when not in attendance.

[0004]

In order to achieve the above object, according to the present invention, among a plurality of terminals accommodated in a communication network through a switching device, a certain originating side terminal A switches to another device through the switching device. When the called terminal B is busy or missed when trying to receive an incoming call to the terminal B, a desired telephone service can be provided from among a plurality of telephone services that can be provided to the calling terminal A and are provided for busy and missed times. In the service selection method during busy and when no call is made so that the calling terminal A can select and receive one, depending on the service control device and the type of service to be provided in addition to the switching device. And an additional service execution device.

[0005]

[Function] The terminal A on the calling side is connected to the terminal B on the receiving side via the exchange.
When the switching device confirms that the called terminal B is busy or missed, the switching device connects the calling terminal A to the service control device, and the service control device calls the calling terminal A. To the service control device when the originating terminal A selects a desired service from the menus and answers the service control device. In response to this, the device instructs the switching device or the additional service execution device to execute the service for which there is a reply in accordance with the type of the service that has been returned, and executes the switching device or the additional service. The device executes the specified service.

[0006]

FIG. 1 is a block diagram showing an embodiment of the present invention. In the figure, 1 is a service control device, 2 is a switching device, 3 is a voice storage device which is an additional service execution device, 4 is a communication network, 5 and 6 are telephone terminals housed in the switching device 2, and 7 is a telephone terminal. Telephone terminals connected to the exchange apparatus 2 through the communication network 4, 8 and 9 are elements that constitute the service control apparatus 1, 8 is a service control section, 9 is a voice response section, and 10 and 11 are elements that constitute the exchange apparatus. Here, 10 is an exchange control unit, and 11 is an exchange unit.

In FIG. 1, the circuit operation will be described below by taking the case where the telephone terminal 7 is an outgoing telephone terminal and the telephone terminal 5 is an incoming telephone terminal, and the incoming telephone terminal 5 is busy or missed.

When the calling telephone terminal 7 makes a call to the receiving telephone terminal 5 and the exchanging unit 11 confirms that the receiving telephone terminal 5 is busy or missed, the exchanging unit 11 notifies the exchanging control unit 10 to that effect. To do. In response to this, the exchange control unit 10 instructs the exchange unit 11 to connect the calling telephone terminal 7 to the voice response unit 9.

The exchange section 11 connects the calling telephone terminal 7 to the voice response section 9 according to an instruction from the exchange control section 10. The voice response unit 9 responds to the calling telephone terminal 7 by voice with a prerecorded response message or a menu of selectable services. The calling telephone terminal 7 notifies the selection signal to the voice response unit 9 by a push signal or voice in order to select a service desired by the caller.

The voice response unit 9 identifies a push signal or voice from the calling telephone terminal 7 and notifies the service control unit 8 of the service selected by the caller. Service control unit 8
Instructs the exchange control unit 10 or the voice storage device 3 to execute a service according to the service selected by the caller. Exchange control unit 10 or voice storage device 3
Executes a service according to an instruction from the service control unit 8.

As the services, "interruption service", "forwarding service", "voice mail service", etc. can be considered, but the principle of execution is the same for other additional services. Therefore, an example of executing the above three services will be described below.

When the "interruption service" is selected by the caller, the service control unit 8 instructs the exchange control unit 10 to execute the service. Exchange control unit 10
Instructs the exchange unit 11 to execute the service. The exchange section 11 sends an interrupt signal to the incoming telephone terminal 5 to notify it of the incoming call. In the incoming call terminal 5, the callee recognizes the interrupt signal and sends a signal for ending or temporarily interrupting the call to the exchange section 11 as necessary.

The exchange section 11 connects the incoming telephone terminal 5 to the outgoing telephone terminal 7 by receiving the signal. This can be performed by the same operation as the call waiting.
Also, this service is effective only when the receiving telephone terminal 5 is busy.

When the "transfer service" is selected by the caller, the service control unit 8 instructs the exchange control unit 10 to execute the service. The exchange control unit 10 instructs the exchange unit 11 to call a transfer destination telephone terminal registered in advance therein. According to this instruction, the exchange section 11 calls and connects the instructed telephone terminal. For example, when the transfer destination is registered as the telephone terminal 6, the telephone terminal 6 is called. This service is effective when the incoming call terminal 5 is both busy and missed.

When the "voice mail service" is selected by the caller, the service control unit 8 instructs the exchange control unit 10 to connect the calling telephone terminal 7 to the voice storage device 3, and at the same time The storage device 3 is instructed to execute the voice mail service. By this instruction, the voice storage device 3 enters a state of waiting for a message from the calling terminal 7.

On the other hand, the exchange control unit 10 instructs the exchange unit 11 to connect the calling telephone terminal 7 to the voice storage device 3. The exchange unit 11 connects the calling telephone terminal 7 to the voice storage device 3 in response to this instruction. The voice storage device 3 is
Record a message from the caller. This service is effective when the incoming telephone terminal 5 is both busy and missed.

[0017]

As described above, according to the present invention, when the incoming call terminal is busy or not available, the interrupt service, transfer service, voice mail service, etc.
Since the caller can select and receive the desired service, there is an advantage that it is convenient for the caller.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Service control device, 2 ... Switching device, 3 ... Voice storage device which is an additional service execution device, 4 ... Communication network, 5,
6, 7 ... Telephone terminal, 8 ... Service control unit, 9 ... Voice response unit, 10 ... Exchange control unit, 11 ... Exchange unit

Claims (1)

[Claims] 1. Among a plurality of terminals accommodated in a communication network through a switching device, a terminal B on the receiving side talks when an incoming call is made from a terminal A on a calling side to another terminal B via the switching device. When the caller terminal A is busy or missed, the caller terminal A can select and receive a desired one from a plurality of telephone services that can be provided to the caller terminal A and provided for busy and missed calls. In addition to the switching device, there is provided a service control device and an additional service execution device that may be required depending on the type of service to be provided. Then, the calling terminal A sends a call to the called terminal B via the switching device, and when the switching device confirms that the called terminal B is busy or missed, the switching device sends the calling terminal A to the Service control by connecting to the service control unit Oki notifies the originating terminal A of a menu of a plurality of services prepared for busy and non-attendance, and the originating terminal A selects a desired service from the menus to control the service. Upon replying to the device, the service control device receives this and instructs the switching device or the additional service execution device to execute the service for which a reply has been given, in accordance with the type of the reply service, A switching device or an additional service execution device is adapted to execute an instructed service concerned, and is a service selection method during busy and when not in attendance.