JPH0115219B2 - - Google Patents

Description

[Detailed Description of the Invention] [Field of Application of the Invention] The present invention relates to a call transfer call monitor connection system,
Specifically, in a telephone network in which a voice storage device is installed, incoming calls transferred to the storage device are monitored,
This relates to a connection method for selectively making incoming calls.

[Prior art]

As applications for telephone subscriptions become available immediately and nationwide instant dialing services are realized, people's lives become troubled by telephones. Therefore, it has been desired to provide a method of answering only the necessary calls among the calls that arrive to oneself, recording only the caller's business for unnecessary calls, and replaying them all at a later time. However, since the method of selecting only the necessary incoming calls requires listening to the voice of the other party, a means for monitoring the voice of the originating subscriber is required.

The only service of this kind that has been provided in the past has been an answering machine installed in a home. That is, the telephone is always connected to the answering machine so that the incoming call can be monitored using the amplification function while the incoming call is being recorded on the device. However, this method requires purchasing and installing an in-home device for each subscriber telephone, which poses problems both economically and in terms of space.

On the other hand, conventional telephone networks do not have a function for monitoring incoming calls on the central office side and responding to calls after confirming the caller.

[Purpose of the invention]

It is an object of the present invention to satisfy such a requirement by allowing the called party to respond to an incoming call without directly answering the incoming call.
Moreover, it is an object of the present invention to provide an incoming call transfer call monitor connection system that monitors the caller's voice and allows you to arbitrarily select whether or not to respond to the voice of the caller without installing an in-home device.

[Summary of the invention]

In order to achieve the above object, the call transfer call monitor connection system of the present invention provides automatic response and automatic response to the voice storage device in a telephone network that provides a call transfer service that transfers incoming calls to the voice storage device via an exchange. A transmission means is provided, which first automatically answers an incoming call transferred to the voice storage device and plays a pre-recorded message, and then uses the automatic transmission means to record the calling subscriber's business. The feature is that the receiving subscriber's telephone is notified of the incoming call, the calling subscriber's voice being recorded is heard in a one-way call in response to the receiving subscriber's response, and then a two-way call is made by the receiving subscriber's dial operation. There is.

[Embodiments of the invention]

FIG. 1 is a diagram of a telephone network relay system showing an embodiment of the present invention.

In FIG. 1, 1 is a voice storage device, 2 is a subscriber exchange equipped with a call transfer function, 3 is a subscriber telephone housed in the subscriber exchange 2 (a subscriber who provides services from the central office), and 4 is another subscriber. subscriber exchange, 5
is a subscriber telephone housed in the subscriber exchange 4 (an originating subscriber telephone for subscriber 3); 6 is a service registration memory (equipped with an area corresponding to the subscriber providing the service); and 7 is the subscriber exchange 2 and voice storage. New service train connecting device 1, 8
1 is an interface unit having a switching function for connecting the service train 7 and each functional unit in the voice storage device 1; 9 is a voice response device that responds to transferred calls and sends out guidance; 10 is a voice storage device A magnetic disk device 11 is a central control device that controls each device in the audio storage device 1.

Conventionally, services using voice storage devices include message services, message board/information provision services,
and automatic response services. Message service is a service that automatically sends stored messages to specified subscribers, message board service is a service that plays back messages based on verification from subscribers, and automatic answering service is a service that automatically answers incoming calls and sends messages to the called party. This is a service that not only conveys the message but also records the caller's message.

The present invention provides such a conventional incoming call forwarding service (a service that forwards incoming calls to a voice storage device).
This service provides additional services to subscribers who are currently implementing the service. Of course, an additional service is one that allows incoming calls to be monitored and selectively answered. Therefore, when a subscriber who is implementing an incoming call forwarding service receives an incoming call, the subscriber exchange transfers the incoming call to the voice storage device 1, so that the voice storage device 1 automatically answers the call, and The service operates in the same way as conventional message, message board, and automatic response services, including playing back a recorded message by the called subscriber to the caller and recording the calling subscriber's message. conduct. In the present invention, when recording the calling subscriber's business, the called subscriber's telephone is automatically notified of the incoming call,
When the subscriber on the called side answers, the voice of the calling subscriber who is recording the message can be heard in a one-way call, and when the subscriber on the called side indicates a response request by dialing, a two-way call is made, and the called party When a subscriber on-hooks, the caller's message is recorded immediately.

A more detailed explanation will be given in FIG.

An incoming call is received from a subscriber telephone 5 housed in another subscriber's exchange 4 (or own subscriber's exchange 2) to a service providing subscriber telephone 3 housed in a subscriber exchange 2 which has a transfer function to the voice storage device 1. When the subscriber exchange 2 detects that the transfer service is in progress in the service registration memory 6, it selects the new service train 7, sends the incoming subscriber information to the voice storage device 1, and accepts the incoming call. Forward. In the voice storage device 1, the transferred incoming call is connected to the voice response device 9 via an interface unit 8 having a switching function, and after automatic answering, a prerecorded message is played back. For example, after playing something like, ``I'm busy right now, so I'm going to record your message. Please.'' or ``I'm away at the moment, so I'll connect you to the answering machine. Please write your message.'' , record the matter.

In response to the incoming call, the voice storage device 1 provides guidance on recording the business, and at the same time automatically makes a call, informing the service providing subscriber telephone 3 that the incoming call has been transferred to the voice storage device 1 via the new service train 7. Notify. When the notified subscriber responds,
The voice of the calling subscriber being recorded on the magnetic disk device 10 can be heard in one-way communication, and the caller can be identified. Since it is a one-way call, even if the called subscriber makes a call, the other party cannot hear it. Furthermore, when a connection request signal is sent to the voice storage device 1 by operating the dial on the service providing subscriber's telephone 3, the voice storage device 1 switches the interface unit 8 under the control of the central control device 11 and transmits the request. At the same time as the recording is interrupted, the voice circuit connected from the originating subscriber's telephone 5 and the voice circuit to the service providing subscriber's telephone 3 connected by automatic dialing are connected, thereby making it possible for both parties to talk. .

In this way, by indirectly monitoring and then responding to incoming calls, it becomes possible to selectively respond to incoming calls.

Of course, if the service provider monitors the caller's voice and does not want to answer, he or she can hang up the phone and go into the on-hook state, and the voice storage device 1 will continue to record the message without interruption. Continue until the end.

〔Effect of the invention〕

As described above, according to the present invention, it is possible to monitor incoming calls, and therefore it is possible to select an incoming call to make a call without responding to the incoming call. Therefore, only calls with a high level of urgency can be answered.
It is very effective for busy subscribers, and is advantageous in terms of space and economy since no home equipment is required.

[Brief explanation of drawings]

FIG. 1 is a diagram of a telephone network relay system showing an embodiment of the present invention. 1: Voice storage device, 2: Subscriber exchange, 3: Service providing subscriber telephone, 4: Subscriber exchange,
5: Originating subscriber telephone, 6: Service registration memory, 7: New service train, 8: Interface unit, 9: Voice response device, 10: Magnetic disk device, 11: Central control unit.

Claims (1)

[Claims] 1. In a telephone network that provides an incoming call transfer service by transferring an incoming call to a voice storage device equipped with automatic answering and automatic calling means by a switch, automatically answering the incoming call transferred to the voice storage device, When playing a prerecorded message and then recording the calling subscriber's business, the automatic calling means notifies the called subscriber's telephone of the incoming call, and when the called subscriber answers, the message being recorded is An incoming call transfer call monitor connection system characterized in that after the calling subscriber's voice is heard in a one-way call, a two-way call is made by the called subscriber's dial operation.