JPH05207153A - System for informing of incoming waiting - Google Patents

Abstract

PURPOSE:To inform a caller of time for waiting at the time of incoming to an incoming subscriber under calling. CONSTITUTION:An exchange 2 is provided with an incoming waiting informing circuit 5. The incoming waiting informing circuit 5 reads the length of a waiting queue at the time of detecting that an incoming call comes to the incoming waiting queue 3 at first for the incoming subscriber 7 of a representative group 1. The incoming waiting informing circuit 5 connects an announcing circuit 6 to the caller 4 who is queued on the incoming waiting queue 3 so as to inform the caller of waiting sequence.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service when a called party is busy in a telephone exchange, and more particularly to an incoming call waiting notification system used for waiting the calling party until the called party becomes empty.

[0002]

2. Description of the Related Art Conventionally, in this type of incoming call waiting notification system, a representative group 9 is blocked as shown in FIG. 2 in a telephone service in which a plurality of telephones are called by a certain representative number. In this case, the caller 10 who makes a call to the callee 13 after that is queued in the call waiting queue 12 in the exchange 11,
The announcement message or music was played to inform the caller that he was waiting.

[0003]

In this conventional incoming call waiting notification system, the caller queued in the incoming call waiting queue does not know how long he or she is waiting, and does not know how long he will wait. There was a problem such as.

[0004]

The incoming call waiting notification system of the present invention comprises means for controlling notification of incoming call waiting to a caller in a telephone exchange, which means that an incoming call is accommodated in the telephone exchange. When it detects that it has first entered the incoming queue for a particular subscriber, it reads the length of this incoming queue and connects the announcement circuit to the caller queued in said incoming queue, The means for notifying the caller of the waiting order, the means may monitor the length of the incoming call waiting queue and connect the announcement circuit to the waiting caller each time the length changes. Good.

[0005]

The present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing the configuration of a telephone exchange for explaining an embodiment of the present invention. The exchange 2 has an incoming call waiting notification circuit 5 for controlling the incoming call waiting to the caller 4. An announcement circuit 6 for notifying the waiting order and an incoming waiting queue 3 for queuing incoming calls are provided.

When the representative group 1 is closed and incoming calls from a plurality of callers are queued in the incoming call waiting queue 3 in the exchange 2, when another caller 4 makes a call to this representative number. It is queued in the incoming call waiting queue 3. At this time, the call waiting notification circuit 5
Reads the queue length of incoming call waiting queue 3,
The caller 4 and the announcement circuit 6 are connected, and the caller 4 is told, for example, "I'm waiting. You are waiting.
It is the turn. ”The announcement circuit 6 is instructed to announce.

[0008] Also, if any of the callees 7 is empty, the caller corresponding to the first queue 8 in the call waiting queue is connected to the callee 7, or an incoming call being queued is abandoned by the caller disconnecting. When the queue length of the incoming call waiting queue 3 changes, the incoming call waiting notification circuit 5 reads the length and instructs the announcement circuit 6 to announce the waiting order to the caller 4. To do.

[0009]

As described above, according to the present invention, since the caller queued in the incoming call waiting queue is notified of the waiting order, it is possible to predict how long the caller will wait. , It has the effect of suppressing the waiting caller from giving up and disconnecting.

[Brief description of drawings]

FIG. 1 is a configuration diagram of an exchange for explaining an embodiment of the present invention.

FIG. 2 is a diagram for explaining a conventional incoming call waiting notification method.

[Explanation of symbols]

 1 representative group 2 switch 3 incoming call waiting queue 4 caller 5 incoming call waiting notification circuit 6 announcement circuit 7 called party 8 first queue in the incoming call waiting queue

Claims (2)

[Claims] 1. A telephone exchange, comprising means for controlling notification of incoming call waiting to a caller, wherein the means first places an incoming call in an incoming call waiting queue for a specific subscriber accommodated in the telephone exchange. When it is detected that the incoming call is received, the length of the incoming call waiting queue is read, the announcement circuit is connected to the caller queued in the incoming call waiting queue, and the calling order is notified to the caller. Incoming call notification method. 2. The means for monitoring the length of the incoming call waiting queue and connecting the announcement circuit to the waiting caller each time the length changes. Incoming call notification method.