JPS6113739A - Processing system of call waiting for answer incoming to trunk line - Google Patents

Processing system of call waiting for answer incoming to trunk line

Info

Publication number
JPS6113739A
JPS6113739A JP13371084A JP13371084A JPS6113739A JP S6113739 A JPS6113739 A JP S6113739A JP 13371084 A JP13371084 A JP 13371084A JP 13371084 A JP13371084 A JP 13371084A JP S6113739 A JPS6113739 A JP S6113739A
Authority
JP
Japan
Prior art keywords
caller
calls
call
incoming
trunk
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
JP13371084A
Other languages
Japanese (ja)
Inventor
Kazumasa Takama
高間　一政
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
Original Assignee
NEC Corp
Nippon Electric Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NEC Corp, Nippon Electric Co Ltd filed Critical NEC Corp
Priority to JP13371084A priority Critical patent/JPS6113739A/en
Publication of JPS6113739A publication Critical patent/JPS6113739A/en
Pending legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

PURPOSE:To cope with a long-time waiting mode of a caller and to improve the service by informing the stay state in voices to the caller having an incoming call to a trunk line. CONSTITUTION:When a call is received via a central office trunk 4 connected to a channel switch 5, a central controller 6 detects the incoming call and reads out the contents of a counter 71 in a main memory 7. Then it is decided whether or not the number of stay calls read out by the controller 6 exceeds a prescribed level. When the number of stay calls exceeds the prescribed level, the switch 5 is controlled. Thus the trunk 4 is connected to a talkie device 1 via a link A of the switch 5. Then an attendant board answer processing waiting state is informed in voices to the trunk 4 from the device 1. The incoming call is put into a queue 70 of the memory 7, and the switch 5 is controlled to close a link B. Then the ringing tones are sent to the caller from a ringing tone generator 3 via the link 4. Thus a long-time waiting mode of the caller is eliminated to improve the service.

Description

【発明の詳細な説明】 （技術分野） 本発明は局線着信応答待ち呼の処理方式に関し、特にト
ーキ−装置を備える電話交換機において局線着信呼の発
呼者に中継台応答待ち積滞状態を音声サービスする局線
着信呼応答待ち呼の処理方式％式％） 従来のこの種の電話交換機では、局線着信呼の発呼者に
呼出し音を送出する機能だけで対応している。従って中
継台応答処理待゛ち呼が積滞したときには、応答待ち発
呼者が長時間にわたシ呼出し音を聞いて中継台の応答を
待ち続けるという欠点があった。DETAILED DESCRIPTION OF THE INVENTION (Technical Field) The present invention relates to a method for processing calls waiting for an incoming response to a central office line, and in particular, in a telephone exchange equipped with a talkie device, when a caller of an incoming central office line call is in a state of waiting for a response from an attendant. Conventional telephone exchanges of this type only provide a function to send a ring tone to the caller of an incoming call to the central office line. Therefore, when there is a backlog of calls waiting to be processed by the attendant, the calling party waiting to be answered listens to the ringing tone for a long time and continues to wait for a response from the attendant.

（発明の目的） 本発明の目的は、局線着信応答待ちの発呼者に積滞状態
を音声で通知することによ）上記欠点を除去し、サービ
ス＠向上を図る局線着信応答待ち呼の処理方式を提供す
ることにある。(Object of the Invention) The purpose of the present invention is to eliminate the above-mentioned drawbacks (by notifying the caller waiting for an answer to a central office line call of the backlog status by voice) and to improve the service of calls waiting for an answer to a central office line call. The objective is to provide a processing method for this purpose.

（発明の構成） 本発明によれば、トーキ−装置を備える電話交換機にお
いて、局線着信呼の中継台応答待ち呼の積滞数を監視し
該積滞数が既定数を越えたとき前記局線着信呼を応答予
約待ち呼列に加えるとともに該局１ｌＩｉｌＮ信呼の発
呼者に前記トーキ−装置から積滞状態を通知する手段を
備えることを特徴とする局線着信応答待ち呼の処理方式
が得られる。(Structure of the Invention) According to the present invention, in a telephone exchange equipped with a talkie device, the number of calls waiting to be answered at the attendant stand for incoming calls to the central office is monitored, and when the number of calls waiting to be answered at the attendant stand is monitored, and the number of calls waiting to be answered by the attendant is A processing method for a call waiting for an incoming response to a central office line, characterized by comprising means for adding the incoming call to a response reservation queue and notifying the caller of the call to the station 1lIilN of a backlog status from the talkie device. is obtained.

（実施例） 次に図面を参照して本発明について説明する。(Example) Next, the present invention will be explained with reference to the drawings.

図は本発明の局線着信応答待ち呼の処理方式の一実施例
を示すプロツク図である。The figure is a block diagram showing an embodiment of the processing method for a call waiting for an incoming response to a central office line according to the present invention.

同図において、電話交換機は一般的なトーキ−装置（以
下ＴＫＥ）ｌ、中継台（以下ＡＴＴ）２゜呼出し音発生
装置ｃ以下ＲＢＴ、）３を局線トランク（以下ＴＲＫ）
４を収容する通話路スイッチ（以下５Ｗ）５と、ＳＷ５
内のリンク■、■、■の接続制御を行う中央制御装置（
以下ＣＣ）５と、ＣＣ６が処理するプログラムおよびデ
ータ等を格納する主記憶装ｋ（以下ＭＭ）７とを備えて
なシ、ＭＭ７は局線着信呼のＡＴＴ２による応答処理待
ち積滞呼を積み込むキューＣ以下Ｑ）７０と、該積滞呼
数を計数するカウンタ（以下ＱＣＮＴ）７１とを備える
。In the figure, a telephone exchange connects a general talkie device (hereinafter referred to as TKE), an attendant stand (hereinafter referred to as ATT), 2゜ring tone generator (hereinafter referred to as RBT), and a central office line trunk (hereinafter referred to as TRK).
A communication path switch (hereinafter referred to as 5W) 5 accommodating 4 and SW5
A central control device (
CC) 5 and a main memory k (hereinafter MM) 7 for storing programs and data processed by the CC 6, and the MM 7 loads the backlog of calls waiting for response processing by the ATT 2 for incoming calls on the central office line. It is provided with a queue (C or lower Q) 70 and a counter (hereinafter referred to as QCNT) 71 that counts the number of backlog calls.

続いて本実施例の動作について説明する。Next, the operation of this embodiment will be explained.

ＴＲＫ４を介して局線着信があると、ＣＣ５は一般に知
られているように該局線着信を検出してＭＭ７内のＱＣ
ＮＴ７１の内容を読み出す。次いでＣＣ６はこの読み出
した積滞呼数が既定数を越えているか否かを判定し、既
定数を越えているときはＳＷ５を制御してＴ几に４をリ
ンク■を介してＴＫＥｌに接続し、該ＴＫＥ１から中継
台応答処理待ち状態であることを音声でＴ几に４へ送信
するので、発呼者は該音声による通知を受ける。同時に
ＣＣ６は前記着信呼をＱ７０へ積み込む。さらにＣＣ６
は前記音声による通知を完了した後、ＳＷ５を制御して
リンク■を閉成しＲＢＴ３からＴ几に４を介して前記発
呼者に呼出し音を送出する。この状態でＡＴＴ２が空き
状態になるとＣＣ６はこれを検出し、Ｑ７０が前記局線
着信呼が待ち行列の中に有ることを表示していればＳＷ
５を制御してリンク■を閉成し、ＴＲＫ４とＡ’ｒ’ｌ
”２を接続し、ＡＴＴ２は該局線着信呼に応答処理を行
う０ （発明の効果） 以上の説明により明らかなように本発明の局線着信応答
待ち呼の処理方式によれば、発呼者は中継台による応答
待ち呼の積滞状態を音声で通知された後呼出し音を聞く
ので、発呼者へのサービスが向上するという効果が生じ
る。When there is an incoming call on the central office line via TRK4, CC5 detects the incoming call on the central office line as is generally known, and sends the QC in MM7.
Read the contents of NT71. Next, the CC6 determines whether or not the readout number of pending calls exceeds a predetermined number, and if it exceeds the predetermined number, it controls SW5 to connect 4 to TKEL via link ■. Since the TKE 1 sends a voice message to the TKE 4 indicating that it is in the standby response processing waiting state, the calling party receives the voice notification. At the same time, CC6 loads the incoming call to Q70. Furthermore CC6
After completing the audio notification, the controller controls the SW5 to close the link (2) and sends a ringing tone to the calling party from the RBT3 to the T4. In this state, when ATT2 becomes idle, CC6 detects this, and if Q70 indicates that the incoming call is in the queue, SW
Control 5 to close link ■, TRK4 and A'r'l
``2, and the ATT2 performs response processing for the incoming call on the central office line.0 (Effects of the Invention) As is clear from the above explanation, according to the method of processing a call waiting for an incoming reply on the central office line of the present invention, Since the caller hears the ringing tone after being notified by voice of the backlog of calls waiting to be answered by the attendant, the effect is that the service to the caller is improved.

【図面の簡単な説明】[Brief explanation of the drawing]

図は本発明の局線着信応答待ち叶の処理方式の一実施例
を示すプロ、り図である。 図におりて、１・・・・・・トーキ−装置（ＴＫＥ）、
２・・・・・・中継台（ＡＴＴ）、３・・曲呼出し音発
生装置（Ｉ−ＬＢＴ）、４・・・・・・局線トランク（
ＴＲＫ）、５・・・−・・通話路スイッチ（ＳＷ）、６
・・・・・′・中央制御装置（ＣＣ）、７・・川・主記
憶装置（ＭＭ）、７０・・・・・・キュー（Ｑ）、７１
・・・・・・カウンタ（ＱＣＮＴ）。The figure is a diagram showing an embodiment of the processing method for waiting for an incoming call response to a central office line according to the present invention. In the figure, 1...talkie equipment (TKE),
2... Attendant stand (ATT), 3... Song ringing tone generator (I-LBT), 4... Office line trunk (
TRK), 5...--Call path switch (SW), 6
...' Central control unit (CC), 7 Main memory (MM), 70... Queue (Q), 71
...Counter (QCNT).

Claims (1)

【特許請求の範囲】[Claims] トーキー装置を備える電話交換機において、局線着信呼
の中継台応答待ち呼の積滞数を監視し該積滞数が既定数
を越えたとき前記局線着信呼を応答予約待ち呼列に加え
るとともに該局線着信呼の発呼者に前記トーキー装置か
ら積滞状態を通知する手段を備えることを特徴とする局
線着信応答待ち呼の処理方式。In a telephone exchange equipped with a talkie device, the number of calls waiting to be answered at the attendant stand for incoming calls on the central office line is monitored, and when the number of accumulated calls exceeds a predetermined number, the incoming calls on the central office line are added to a response reservation queue; A processing method for a call waiting for a response to an incoming office line call, comprising means for notifying the caller of the incoming office line call of a backlog status from the talkie device.
JP13371084A 1984-06-28 1984-06-28 Processing system of call waiting for answer incoming to trunk line Pending JPS6113739A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP13371084A JPS6113739A (en) 1984-06-28 1984-06-28 Processing system of call waiting for answer incoming to trunk line

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP13371084A JPS6113739A (en) 1984-06-28 1984-06-28 Processing system of call waiting for answer incoming to trunk line

Publications (1)

Publication Number Publication Date
JPS6113739A true JPS6113739A (en) 1986-01-22

Family

ID=15111079

Family Applications (1)

Application Number Title Priority Date Filing Date
JP13371084A Pending JPS6113739A (en) 1984-06-28 1984-06-28 Processing system of call waiting for answer incoming to trunk line

Country Status (1)

Country Link
JP (1) JPS6113739A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63244959A (en) * 1987-03-30 1988-10-12 Nec Corp Response system in sequence of incoming

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63244959A (en) * 1987-03-30 1988-10-12 Nec Corp Response system in sequence of incoming

Similar Documents

Publication Publication Date Title
US20070041518A1 (en) Apparatus, system and method for monitoring a call forwarded to a network-based voice mail system
JPS6113739A (en) Processing system of call waiting for answer incoming to trunk line
JPS6051055A (en) Message accumulating system when reply is not given
JP3020365B2 (en) Service selection method during busy and out of office
JPS60109961A (en) Automatic transmission system
JPH01284151A (en) Automatic number informing system for busy subscriber
JPH03123269A (en) Telephone exchange system for voice-processing ring back tone and busy tone
JP2853594B2 (en) Interruption call connection method and device of telephone exchange
JPS59114954A (en) Telephone exchange of work center having automatic camp-on function
KR200181486Y1 (en) A dial telephone to multiline
JPH0336864A (en) Exchange having camp-on guide function
JPH0465957A (en) Call back transfer system
JPS5829259A (en) Calling subscriber calling system
JPH05207153A (en) System for informing of incoming waiting
JPH05300244A (en) Call waiting device in exchange
JPS63126347A (en) Waiting communication system
JPH02135961A (en) Busy encounter call informing system in exchange system
JPH01112854A (en) Automatic calling telephone system
JPS6097739A (en) Automatic transfer and connection system of pocket bell
JPS62292051A (en) Camp-on system
EP1185067A1 (en) Toll-saver feature implemented by a switching system
JPH01128657A (en) Informing system for switching automatic answering telephone system
JPH0685929A (en) Voice notice system
JPH04316262A (en) Absence transfer system
JPH0294956A (en) Line saving system