JPH06149853A - Waiting time guidance service controller for cash corner - Google Patents

Abstract

PURPOSE:To enable a customer to confirm by telephone the present waiting time of the cash corner without going to the cash corner by reading the guidance message showing the congestion information through a guidance message editing means and sending this message to the inquirer. CONSTITUTION:A CPU 21 usually collects the information from an automatic transaction device 12 and a monitor camera 14 in accordance with their using conditions and waits for the call of the congestion service information. When this service information is requested by a customer by telephone, the CPU 21 reads out a guidance message showing the congestion information and produces the due guidance message by collecting the data from the device 12 to grasp the present using state of a cash corner if the congestion information lacks the data. Meanwhile the guidance message, if available to the inquiry, is read out and sent to the inquirer in reply. If the data lack to the using state of the cash corner, the data are collected from the device 12 and the camera 14 so that the present using state of the cash corner is grasped. Then a guidance message is produced again to show the congestion state of the cash corner.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a cash corner equipped with an automatic teller machine such as an automatic teller machine used in banking operations, and more particularly to a transaction waiting time of a current customer who conducts automatic dealing. , A waiting time guidance service control device for a cache corner, which can be notified by telephone inquiry or the like.

[0002]

2. Description of the Related Art Generally, a cash corner equipped with a plurality of automated teller machines having various transaction functions such as deposit, withdrawal, transfer, entry of a bank account, and inquiry of balance is specified immediately after payroll transfer, on weekends, at the end of the year, and under various circumstances. In the time zone and time zone,
Customers may be concentrated and crowded. The customers encountered during this congestion were annoying because they had to wait for a long time without stopping automatic transactions.

Further, in recent years, as the degree of use of automatic transaction machines has increased, automatic transaction machines have been known which are designed for unmanned operations such as off-hours operations and holiday operations of financial institutions. However, if this unmanned operation is attempted, it may not be possible for customers to come to the store to make transactions because the operational status of the automatic transaction machine is unknown for each financial institution during non-business hours and on holidays, so serviceability and reliability It had a problem of poor property.

[0004]

Therefore, the present invention is directed to a waiting time guide service control device for a cash corner, which allows a customer to clearly know the current waiting time for a transaction at a cash corner by telephone or the like without the customer coming to the store. For the purpose of providing.

[0005]

SUMMARY OF THE INVENTION The present invention is a cash corner waiting time guide service control device for notifying the waiting time of an automatic transaction machine equipped in a cash corner, and a person who occupies the automatic transaction machine and makes an automatic transaction. Occupancy time measuring means for measuring the automatic transaction occupancy time per hit, non-occupancy time measuring means for measuring the non-occupancy time from the end of the previous transaction to the start of the next transaction of the automatic transaction machine, An average time calculating means for obtaining an average time, a waiting person detecting means for detecting the number of persons waiting for a transaction at the cash corner, a congestion degree judging means for judging a congestion degree of the cash corner from the average time calculating means and the waiting person detecting means. , The guide message for selecting and editing the guide message of the cache corner use time zone from the judgment result of the congestion degree judging means. When I accepted the sage editing means, the call of the congestion degree service information of the cache corner,
Congestion degree information output means for reading and outputting a guidance message of congestion degree information from the guidance message editing means.

[0006]

According to the present invention, the automatic transaction occupancy time per person is measured by the occupancy time measuring means and the non-occupancy time measuring means is used to determine the previous transaction of the automatic transaction machine before obtaining the transaction utilization state of the cash corner. The non-occupancy time from the end of a transaction to the start of the next transaction is measured, the average time of each of these measuring means is obtained from the average time calculating means, and the waiting person detecting means detects the number of waiting persons at the cash corner, and the average of these is calculated. From the time calculation means and the waiting person detection means, the congestion degree determination means determines the congestion degree of the cash corner to obtain the transaction usage state, and from the determination result of this congestion degree determination means, the guidance message editing means causes the guidance message of the cash corner usage time zone to be displayed. Select and edit. When the customer calls up the congestion degree service information of the cash corner by telephone or personal computer communication, the congestion degree information output means reads out the guidance message of the congestion degree information from the guidance message editing means and inquires about this selected and edited guidance message. Output to the customer.

[0007]

As a result, the inquiring customer can accurately know the current congestion situation from the waiting time information of the cash corner, and the customer can cancel the automatic transaction without visiting the store based on the inquired service information. The cash corner can be effectively used, such as when the store visit plan becomes clear, and the serviceability and transaction reliability of the cash corner are improved.
In addition to this inquiry about the waiting time, if the availability date and time of the cash corner is also provided, it becomes clear whether or not the unmanned operation can be performed, and the serviceability is further improved.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings. FIG. 1 shows a cash corner 11. This cash corner 11 is provided with a plurality of automatic transaction machines 12 which allow various transactions such as deposit, withdrawal, transfer, entry of a passbook, and inquiry of balance. A surveillance camera 14 is provided to monitor the number of people and the usage status of customers.

FIG. 2 shows a block diagram of a control circuit of a waiting time guidance service control device of a cache corner, and a CPU 2
1 manages accurate congestion degree information according to a detection signal input from the surveillance camera 14 and each automatic transaction machine 12 ... And a program stored in the ROM 22, and stores necessary control data in the RAM 23 at this time. Let

The CPU 21 described above has an interface 24.
A surveillance camera 14, a plurality of automatic transaction machines 12 ... Installed, and a communication processing section 25 are connected via the communication camera 25, and the automatic transaction machine 12 includes a first timer T1 and a second timer T2. , The first timer T1 measures the automatic transaction occupancy time per person in which the customer occupies the automatic transaction machine 12 and performs automatic transaction, and the second timer T2 measures from the end of the previous transaction of the automatic transaction machine 12 to the start of the next transaction. The non-occupancy time is measured and the usage status of one automatic transaction machine can be known from the measurement times of both timers T1 and T2.

The communication processing unit 25 communicates with the telephone inquiry unit 26 from the customer and outputs the current congestion degree status output from the CPU 21 in response to the inquiry to the inquiry destination.

By the way, the CPU 21 has a service function of responding to telephone inquiries about the waiting time information of the cash corner and the utilization status such as the available time zone, so that the customer can come to the store even from a place away from the cash corner. Instead, it is controlled and managed so that the usage status of automated teller machines can be clearly understood.

This is because, for each automatic transaction machine, the CPU 21 occupies an automatic transaction occupancy time per person measured by the first timer T1 and the next transaction start from the last transaction completion of the automatic transaction machine measured by the second timer T2. The non-occupancy time up to is calculated to obtain each average time, and the average usage time obtained by this calculation and the waiting number of customers of the cash corner 11 detected by the monitoring camera 14 are used to determine the congestion degree of the cash corner 11. Based on the congestion degree determination result, a guide message in the cache corner use time zone is selected and edited, and a response to a telephone inquiry is waited for.

The selected and edited guidance message is, for example, as shown in FIG. "The waiting time for using the cache corner is now 0 minutes.""Now you can use the cache corner almost without waiting." “The cash corner is a bit crowded right now. We have to wait for one or two people to use it.” When the customer calls up the congestion degree service information by phone by selecting and editing the four-stage voice notification menu according to the degree of congestion, such as "The cache corner is very busy right now." The guidance message of is read and a voice notification is given to the inquiring customer.

In this case, as shown in FIG. 4, "Open from Monday to Saturday from 8:45 am to 7:00 pm. It is not open on Sundays and holidays." If the date and time of availability is also provided, it will be even clearer whether the inquiring customer can make a transaction.

Next, the time management operation indicating the occupation status of the automatic transaction machine 12 will be described with reference to the flowchart of FIG. Now, when the clerk turns on the power of the automatic transaction machine at the start of business, the CPU 21 checks each automatic transaction processing system as a pre-transaction process (steps n1 to n3), and if it is normal, the transaction is initially set to the transaction allowable state. Then, the second timer T2 is started to measure the non-occupancy time until the first customer makes a transaction (steps n4 to n7).

If the first customer initiates the transaction operation, the second
The timer T2 is stopped, and the time required for the transaction per person until this customer completes the transaction is measured by the first timer T1 (steps n8 to n10). When the transaction by this customer is completed, the first timer T1 Of the customer's non-occupied time and occupancy time counted by both timers T1 and T2 of the automatic transaction machine 12 as the usage status of the automatic transaction machine.
The data is stored in the AM 23 and the timekeeping data from each automatic transaction machine 12 ... Is stored (steps n11 to n13).

If the automatic transaction machine 12 has an abnormality, it is immediately recovered as error processing (step n1).
Four).

Next, the processing operation of the waiting time guidance service control device of the cache corner will be described with reference to the flowchart of FIG. The CPU 21 is usually each automatic transaction machine 1
2 ... and each information according to the usage status from the monitoring camera 14 and waits for the calling of the congestion degree service information (steps n21 to n22), and when the customer requests the congestion degree service information by telephone, the CPU 21 When the congestion degree information guidance message is read (steps n23 to n27), if the congestion degree information is insufficient at this time, data is collected from each automated teller machine 12 ... A message is created (steps n28 to n30). On the other hand, if there is a guidance message corresponding to the inquiry, it is read and a guidance message of congestion degree information is output as a response to the inquiring customer (steps n31 to n34).

When this response process is completed, the CPU 21 prepares for the next response (steps n35 to n36).

If the usage status is insufficient due to the fact that it is just after the start of business, data is collected from each automatic transaction machine 12 ... And from the surveillance camera 14 to obtain the current usage status, and the guidance of the congestion degree is given. Create a message (steps n37 to n38).

On the other hand, when the customer makes an inquiry about the availability date and time of the cache corner, such as whether or not the unmanned operation is performed, the availability date and time information is returned to the inquiring customer (step n39). If the response is not completed, the response operation of the repeated guidance message is executed (step n4).
0).

As described above, the inquiring customer can accurately know the current congestion situation from the waiting time information of the cash corner, and based on the inquired service information, the customer can cancel the automatic transaction without visiting the store, The cash corner can be effectively used, such as when the store visit plan becomes clear, and the serviceability and transaction reliability of the cash corner are improved. In addition, if the date and time when the cash corner is available is also provided, it becomes clear whether or not the unmanned operation can be performed, and the serviceability is further improved.

In the correspondence between the present invention and the configuration of the above-mentioned one embodiment, the occupation time measuring means of the present invention corresponds to the first timer T1 of the embodiment, and hereinafter, similarly, the non-occupancy time measuring means, Corresponding to the second timer T2, the waiting person detecting means corresponds to the surveillance camera 14, and the average time calculating means, the congestion degree determining means, the guidance message editing means, and the congestion degree information outputting means correspond to the CPU 21. However, the present invention is not limited to the configuration of the above-described embodiment.

For example, inquiries can be made by personal computer communication or the like in addition to telephone communication.

[Brief description of drawings]

FIG. 1 is an explanatory diagram of a cache corner of the present invention.

FIG. 2 is a control circuit block diagram of the waiting time guidance service control device of the present invention.

FIG. 3 is a list of guidance messages showing an example of congestion degree service information of the present invention.

FIG. 4 is an explanatory diagram of a guidance message showing an example of available date / time service information of the present invention.

FIG. 5 is a flowchart showing a customer occupancy situation of the automatic transaction machine of the present invention.

FIG. 6 is a flowchart showing the processing operation of the waiting time guidance service control device of the present invention.

[Explanation of symbols]

 11 ... Cash Corner 12 ... Automatic Transaction Machine 14 ... Surveillance Camera 21 ... CPU 23 ... RAM T1 ... First Timer T2 ... Second Timer

Claims (1)

[Claims] 1. A waiting time guide service control device for a cash corner, which notifies a waiting time of an automatic transaction machine equipped in a cash corner, wherein the automatic transaction occupation time per person who occupies the automatic transaction machine and conducts an automatic transaction is measured. Occupancy time measuring means, non-occupancy time measuring means for measuring the non-occupancy time from the end of the last transaction of the automatic transaction machine to the start of the next transaction, and an average time calculating means for obtaining each average time of the both measuring means A waiting number detecting means for detecting the number of persons waiting for a transaction at the cash corner, a congestion degree judging means for judging a congestion degree of the cash corner from the average time calculating means and the waiting person detecting means, and a judgment made by the congestion degree judging means. Guide message editing means for selecting and editing the guide message of the time when the cache corner is used from the result Upon receiving the call congestion degree service information Shukona latency information service controller cache corners and a congestion degree information output means for outputting reads out guidance message congestion degree information from the guide message editing means.