JPH0592860U - Guest room management device - Google Patents

Abstract

(57) [Summary] [Purpose] In a device that manages the usage status of rooms and cleaning work at hotels, etc., it is possible to efficiently issue work commands such as cleaning from the front desk to workers and report work completion from workers to the front desk. Be able to do it. [Structure] A front controller 2 installed in a front counter, a linen controller 4 installed in a linen room on each guest room floor, and a communication controller 6 for controlling communication between these respective controllers 2, 4. The front controller 2 sends a cleaning operation command to each linen controller 4, and the operator is caused to display the cleaning command for the guest room after check-out, and the operator cleans the linen controller 4. When the completion report is input, a message to that effect is transmitted to the front controller 2 so that the front side can detect the completion of cleaning.
Each linen controller 4 is provided with a child device 8 capable of wireless communication,
A cleaning instruction and a cleaning completion input can be performed via the slave unit 8.

Description

[Detailed description of the device]

[0001]

[Industrial applications]

 The present invention relates to a guest room management device for managing the usage status of guest rooms and work status such as cleaning work performed for each guest room in an accommodation facility such as a hotel or an inn.

[0002]

[Prior Art]

 Conventionally, this type of guest room management device is provided in the front controller provided at the reception (reception) of the accommodation facility and in each predetermined guest room area of the accommodation facility (for example, each guest room floor of the hotel). The guest room control unit, and the communication control unit that controls communication between the front room control unit and each guest room control unit.

In such a guest room management device, a front controller is provided so that the reception staff can monitor the usage status such as reservation, check-in, staying in room, and check-out for each guest room. Displays the usage status of each room that is manually input by the receptionist, and if necessary, communicates a command signal that indicates a work order for a specific room (for example, a cleaning order for a room after checkout). It is sent to each cabin controller via the control unit.

On the other hand, when the passenger room controller receives a command signal from the passenger room front controller, it displays the content of the command and informs the operator. In addition, the cabin controller is equipped with a switch for the operator to input a message when the work corresponding to this command content is completed. The cabin controller turns off the display of the work command and sends a work completion signal indicating that the work is completed to the front controller via the communication control unit.

Then, the front controller detects from this work completion signal that the work for the instructed cabin has been completed, and, for example, when the cleaning work is completed, the checkout display is turned off to display that fact. Then, the receptionist is notified.

[0006]

[Problems to be solved by the device]

 As described above, in the conventional cabin management device, when the front controller outputs a work command such as cleaning work to a specific cabin, the cabin controller displays a message to inform the operator. In order to do so, the worker had to check the display and head to the instructed cabin to perform the work. After the work was completed, it was necessary to return to the installation location of the cabin controller in order to operate the switch for work completion input provided on the cabin controller.

That is, in the conventional guest room management device, an operator who cleans each guest room always waits near the guest room controller, and whenever there is a work command, the instructed guest room and guest room controller There was a problem that work efficiency was poor because it had to make a round trip to and from. You can also report the completion of cleaning by calling the room from the guest room to the front desk, but in any case, the completion of cleaning should be returned to the guest room controller to switch. Alternatively, since it is necessary to put in a phone, it is troublesome and forgets to report.

In addition, for example, when there is a check-out of a plurality of rooms at one time, a cleaning command for the plurality of rooms is simultaneously input to the room controller, and the room controller controls the cleaning commands for the plurality of rooms. Are displayed at the same time. Then, when cleaning instructions for multiple rooms are simultaneously displayed on the guest room controller, the operator memorizes the room numbers of all the displayed guest rooms in order to perform the work efficiently, and Try to clean in order. However, in such a case, the next room number may be forgotten or the room number may be wrong during the cleaning work.

The present invention has been made in view of these problems, and a cabin management device capable of efficiently performing a work command from a cabin controller to a worker and a work completion input from the cabin operator to the cabin controller. Is intended to provide.

[0010]

[Means for Solving the Problems]

 That is, the present invention made in order to achieve the above-mentioned object is provided at the reception of the accommodation facility, displays the usage status of each guest room based on the input signal indicating the usage status of each guest room, and displays the usage status of each guest room. In response to this, a front controller that sends a command for a predetermined operation to each guest room, and further receives a work completion signal to display that fact, and a predetermined guest room area consisting of multiple guest rooms of the accommodation facility. Based on the command signal provided from the front controller, the worker is issued a work command for each cabin in the cabin area, and after the work corresponding to the work command is completed, the worker issues a work command. Upon receiving the input work completion report, the communication between the cabin controller that sends a work completion signal indicating that to the above-mentioned front controller and the above-mentioned front controller and each cabin controller is performed. control In the guest room management device including a communication controller, one or more of each of the guest room controllers has a display unit for displaying the work instruction and an input unit for inputting the work completion report. Guest room management, characterized in that a transmitter / receiver unit capable of transmitting / receiving the work command and the work completion report by wireless or wire is provided in each of the slave unit and each guest room controller. The main point is the device.

[0011]

[Action and effect of the device]

 As described above, in the guest room management device of the present invention, first, the front controller displays the usage status of each guest room based on the input signal indicating the usage status of each guest room, and according to the usage status of each guest room, , A command signal for a predetermined work to each guest room is transmitted to the guest room controller under the communication control of the communication controller. Then, the cabin controller issues a work command to the worker based on the command signal.

When the work completion report is input from the worker after the work is completed, the passenger compartment controller transmits a work completion signal indicating that to the front controller under the communication control of the communication controller. Then, the front controller receives the work completion signal and displays a message to that effect.

Further, each cabin controller is provided with one or a plurality of slave units each having a display unit for displaying a work command and an input unit for inputting a work completion report. Since the transmitter and the cabin controller are equipped with a transceiver for sending and receiving work commands and work completion reports wirelessly or by wire, work commands from the cabin controller to workers are provided. Also, the work completion report from the worker to the cabin controller can be sent via the slave unit.

Therefore, according to the present invention, since each worker carries the slave device, the worker can receive a work command from the front controller without waiting in the vicinity of the passenger room controller. Moreover, the work completion report can be promptly made after the work is completed. Therefore, the work efficiency can be remarkably improved as compared with the conventional device, and the worker can be prevented from forgetting the work completion report.

Further, even when there is a work command for a plurality of rooms at one time, the worker can carry out the work sequentially while looking at the work command displayed on the slave unit. You can do the instructed work accurately without making a mistake in the guest room.

Further, in this way, since the work such as cleaning of each guest room can be performed accurately and efficiently, it is possible to improve the operation rate of the accommodation facility.

[0017]

【Example】

 Embodiments of the present invention will be described below with reference to the drawings. As shown in the figure, the guest room management device according to the present embodiment includes the front controller 2 installed in the front counter on the first floor (1F) of the hotel and the lobby floor, and the second floor (2F) of the hotel. The linen controller 4 as a guest room controller installed in the linen room of each guest room floor on the nth floor (nF), the front controller 2 and each linen controller 4 are connected by a two-wire communication line L. It is composed of a communication controller 6 which is connected and controls serial data communication performed between these controllers 2 and 4, and a large number of terminals 8 provided in each linen controller 4. The communication controller 6 is installed in the front counter together with the front controller 2.

Here, the front controller 2 has a keyboard for inputting the use status of the guest room (reservation, check-in, presence, check-out, etc.), a front indicator for displaying the use status of the guest room, and the like. In addition, the usage status of each guest room is displayed on the front indicator based on the input signal from the keyboard, and when there is a checkout, a command signal indicating a cleaning command for the guest room is sent via the communication controller 6 to the linen controller. No. 4 to No. 4 and the cleaning completion signal from the linen controller 4 is received, and the checkout display of the guest room corresponding to the signal is turned off to notify that effect. It is a thing.

On the other hand, as shown in FIG. 1, the linen controller 4 corresponds to the room number of each guest room in order to display a cleaning instruction for each guest room on the floor on which the linen controller 4 is installed. An input unit consisting of a display unit 10 consisting of a large number of LEDs arranged and a plurality of push button switches arranged corresponding to the room number of each guest room in order to input the completion of cleaning for each guest room. 12 and a wireless control unit 16 for bidirectional wireless communication between the slave unit 8 and an antenna 14, and is connected to a communication line L, a display unit 10, an input unit 12, and a wireless control unit 16. And a communication control unit 18 that processes the signal.

The slave unit 8 also displays a wireless control unit 22 for bidirectional wireless communication with the linen controller 4 via the antenna 20 and a room number for which a cleaning instruction is issued. Connected to the wireless control unit 22, the display unit 24, and the input unit 26 for processing signals. It is composed of a communication control unit 28 for performing.

The display unit 24 and the input unit 26 are composed of a large number of LEDs and push button switches corresponding to the room numbers of the guest rooms, respectively, like the display unit 10 and the input unit 12 of the linen controller 4, respectively. You may. Next, communication control executed by each communication control unit 18 in the linen controller 4 and the slave 8 configured as described above will be described with reference to the flowchart shown in FIG.

As described above, in the guest room management device of this embodiment, when there is a checkout at the front of the hotel, the fact is input to the front controller 2, and the front controller 2 To the linen controller 4, a command signal indicating a command to clean the guest room that was checked out is transmitted.

Then, as shown in FIG. 2A, the communication control unit 18 of the linen controller 4 first identifies the room number of the guest room to be cleaned from the command signal from the front controller 2 in S11. Then, in subsequent S12, among the many LEDs provided on the display unit 10, the LED corresponding to the identified room number is turned on to display a cleaning instruction for the guest room of the room number, Further, in step S13, the cleaning instruction transmission process is executed by the procedure of transmitting the cleaning instruction for the guest room of the room number from the wireless controller 16 to the slave unit 8 side.

When the cleaning command is transmitted from the linen controller 4 as described above, the wireless control unit 22 of the slave unit 8 receives the cleaning command. Then, as shown in FIG. 2B, the communication control unit 28 of the child device 8 first identifies the room number of the guest room to be cleaned from the received signal in S21, and then displays the room number in S22. The cleaning command reception process is executed in a procedure such as displaying on the unit 24.

Therefore, the worker can look at the room number displayed on the slave unit 8 and perform the cleaning work of the guest room corresponding to the room number, and each time the cleaning work is completed, the worker returns to the linen room. Without having to know the room number of the guest room to be cleaned next. Next, when the cleaning work of one guest room is completed according to the room number displayed on the child device 8 in this manner, the operator operates the input unit 26 by a key to operate the room of the guest room where the cleaning work is completed. Enter the number.

Then, as shown in FIG. 2C, the communication control unit 28 of the child device 8 first inputs the room number representing the guest room to be cleaned which is currently displayed on the display unit 24 in S31. The display of the room number input from the section 26 is erased, and in the following S32, the wireless control section 22 transmits to the linen controller 4 that cleaning of the room with the room number is completed. The cleaning completion transmission process is executed.

When the cleaning completion is transmitted from the child device 8 in this way, the wireless control unit 16 of the linen controller 4 receives this transmission signal. Then, as shown in FIG. 2D, the communication control unit 18 of the linen controller 4 first identifies the room number of the completed guest room from the received signal in S41, and then in S42, Of the LEDs that are currently lit on the display unit 10, the LED corresponding to the identified room number is turned off, and then in S33, a cleaning completion signal indicating that the cleaning of the guest room of that room number is completed is issued. Output to the front controller 2 side.

Then, the front controller 2 turns off the check-out display of the guest room corresponding to the cleaning completion signal among the guest rooms that have the check-out display on the indicator, thereby indicating that the cleaning of the guest room has been completed. To inform. As described above, in the guest room management device of the present embodiment, the linen controller 4 provided in the linen room of each guest room floor performs wireless communication with the linen controller 4 to thereby perform the wireless communication. A slave unit 8 is provided for displaying a cleaning command and inputting cleaning completion. For this reason, if the cleaning wagon is provided with the slave unit 8 so that each cleaning worker carries the slave unit 8, the worker does not have to wait in the linen room and the front controller 2 can be used. It is possible to receive a cleaning command from the company and to report the completion of cleaning promptly after the completion of cleaning. Therefore, the work efficiency can be remarkably improved as compared with the conventional device, and it is possible to prevent the worker from forgetting the work completion report.

Further, even when there is a cleaning instruction for a plurality of rooms at one time, the worker can perform the cleaning work in sequence while looking at the room number displayed on the slave unit 8. There is no mistake in the guest room to be cleaned, and cleaning work can be performed accurately. In addition, since the cleaning work for each guest room can be performed accurately and efficiently in this way, the operating rate of the hotel can be improved.

In this embodiment, communication between the linen controller 4 and the slave unit 8 is configured to be performed by wireless communication via the antennas 14 and 20, but, for example, as shown in FIG. The linen control unit 4 and the slave unit 8 are provided with wired control units 36 and 42 for performing wired communication instead of the wireless control units 16 and 22, respectively, and linen control is provided at several places in the corridor of each guest room floor. If a communication outlet 50 connected to the wired control unit 36 of the container 4 is installed, and further, a jack 52 that can be plugged into the outlet 50 is provided in the wired control unit 42 of each child device 8, it can be used for linen. The communication between the controller 4 and the child device 8 can be performed by wire.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram illustrating a configuration of an entire guest room management device according to an embodiment.

FIG. 2 is a flowchart showing a control process executed when communication is performed between a linen controller and a slave according to the embodiment.

FIG. 3 is a schematic configuration diagram showing another configuration example of the guest room management device.

[Explanation of symbols]

2 ... Front controller 4 ... Linen controller 6 ...
Communication controller 8 ... Child device 10, 24 ... Display unit 12, 26 ... Input unit 14, 20 ... Antenna 16, 22 ... Wireless control unit 18, 28 ... Communication control unit 36, 42 ... Wired control unit 50 ... Communication outlet 52 ... Jack L ... Communication line

Claims (1)

[Scope of utility model registration request] 1. A reception signal of an accommodation facility, which displays the usage status of each guest room based on an input signal that represents the usage status of each guest room, and a command signal for a predetermined work to each guest room according to the usage status of each guest room. And a front controller that receives a work completion signal and displays that fact, and is provided for each predetermined guest room area consisting of a plurality of guest rooms of the accommodation facility, and is transmitted from the front controller. Based on the incoming command signal, the worker issues a work command for each guest room in the guest room area and receives a work completion report input by the worker after the work corresponding to the work command is received, to that effect. A guest room management device including a guest room controller that transmits a work completion signal indicating the above to the front controller, and a communication controller that controls communication between the front controller and each guest room controller. To In each of the cabin controllers, one or a plurality of slave units each having a display unit for displaying the work command and an input unit for inputting the work completion report are provided, and the slave units are further provided. And a controller for each guest room, each of which is provided with a transmitting / receiving unit capable of wirelessly or wiredly transmitting and receiving the work command and the work completion report.