JPH0546647A - Reservation business management system - Google Patents

Abstract

PURPOSE:To obtain a reservation business management system which is safe and convenient for both a user client side and a service offering side. CONSTITUTION:The system is constituted of a terminal with a telephone set for a reservation business which constitutes confirmation information related to a reserved object of a pass word and a message, and makes it into a data code, and transmits it to the user client side through a telephone network 40, the telephone set 20 with a ticket issuance function which receives the confirmation information related to the reserved object, and records the pass word and the message on a recording medium as a magnetic pattern and printed characters respectively, and issues and sells a ticket, and a card reader 60 which decides whether the inserted card is the ticket issued and sold by the telephone set with a ticket issuance function or not and what object the reservation is from the pass word.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation business management system, and more particularly to a reservation business management system capable of delivering and selling a ticket guaranteeing a reserved property to a user of a telephone reservation service.

[0002]

2. Description of the Related Art There are various known reservation service management systems for accepting reservations for vehicle tickets, hotel rooms, etc. using a telephone. Shows the system.

In this reservation business management system, a telephone network 40 is provided between the telephone set 2 on the customer side and the telephone set 1 on the reservation service providing side.
A receptionist on the reservation service providing side (hereinafter referred to as an operator) who has accepted the reservation by operating the business terminal 3 accesses the reservation management system 30 and uses the result again from the telephone 1. It was configured to communicate via the customer's telephone 2.

The conventional method of using such a system is as follows.
First, the reservation service user makes a phone call to the operator and requests the reservation verbally. The operator operates the business terminal 3 to access the reservation management system 30 and secure the reserved property. The approval or disapproval will be verbally notified to the customer by telephone.

[0005]

However, the conventional reservation service management system described above has the following problems. (1) Since the operator confirms the reservation in the process shown in FIG. 5, the confirmation result becomes uncertain. That is, if the operator makes a mistake in operating the business terminal 3 and makes a reservation different from the requested property, or if the operator fails to secure the property but does not notice it, a confirmation that the reservation has been made to the customer is confirmed. May be returned.

(2) Even if the customer obtains the confirmation result of the reservation completion as a result of the reservation request, he cannot always feel relieved. This is because the customer only verbally confirms that the reservation has been completed and cannot obtain any tangible material that guarantees the reservation. Therefore, due to the reasons described in (1) above, the reservation is actually This is because damage compensation cannot be requested even if it has not been done.

(3) Further, the customer cannot visually confirm whether or not the reserved property as requested by him / her has been obtained.
If the conditions (date and time of use, etc.) of the reserved property are erroneously communicated to the operator, the operator cannot detect this error, resulting in a fatal result.

(4) When the troubles described in the above (1) to (3) occur, it is not easy to settle the trouble process between the operator and the customer. ..

It is an object of the present invention to solve the problems found in the conventional reservation service management system described above and to provide a safe and convenient reservation service management system for both the customer side and the service provider side. To do.

[0010]

The reservation service management system of the present invention comprises confirmation information regarding a reserved property, which is composed of a password and a message, which is converted into a data code and transmitted through a telephone line. A terminal with a telephone for reservation service transmitted to the customer side, and information on the reserved property is received and recorded separately on the recording medium into the password and the message,
It consists of a telephone with ticket issuing function that is issued as a reservation guarantee and sold as a ticket.

[0011]

In the present invention, the telephone terminal for reservation work transmits confirmation information regarding the reserved property to the user side through the telephone network without the operator, and the user side makes this reservation by telephone with the ticket issuing function. Receive information about the property,
If necessary, payment is made on the spot, and then the data is recorded on a recording medium and issued. Therefore, the user can visually confirm whether or not his / her reserved property is properly secured. If necessary, you can buy a recording medium as a ticket on the spot.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a schematic configuration diagram showing the configuration of a reservation service management system according to the present invention. In the present invention, a telephone 20 with a ticket issuing function is provided on the customer side, and a telephone terminal 10 for reservation service is provided on the reservation service providing side in place of the conventional telephones 2 and 1. The telephone 20 with a ticket issuing function is a medium in which information about reserved properties is recorded, that is, a card 50.
The customer issues the card 50 and sets it in a card reader 60 connected to the reservation management system 30 at, for example, a ticket gate or an entrance to exchange it for a real ticket. Or if you have already settled,
You may enter as it is.

Next, the operation of the reservation work management system shown in FIG. 1 will be described. In the figure, the processes indicated by-, that is, the operator receives a request from a reservation user and the reservation management system 3
The process up to accessing 0 is the same as in the conventional reservation service management system.

Reserved property that can be secured by the conventional system,
That is, confirmation of information on seats, rooms, etc. has been verbally performed between the operator and the customer using a telephone.
In the present invention, in place of these telephones, a terminal with a telephone for reservation work (hereinafter referred to as a reserved telephone terminal) 10 and a telephone 20 with a ticket issuing function are used. And these reserved telephone terminals 10
And the telephone 20 with the ticket issuing function, the information about the reserved property is transmitted without going through the operator.

First, the operator is the CRT of the reserved telephone terminal 10.
On the screen, confirm whether the response from the reservation management system 30, that is, the secured property meets the conditions of the customer side. If the confirmation result is OK, the customer is notified to that effect and the receiver of the reserved telephone terminal 10 is taken down. If the telephone used by the customer is an ordinary telephone, the communication is cut off at this point and there is no difference from the ordinary reservation service management system. However, if the customer is using the telephone 20 with ticket issuing function,

The reservation terminal 10 is a reservation management system 30.
The password related to the reserved property is acquired from the site, and at the same time, the message data (reservation date, reservation name, scheduled use date, etc.) and control data (reservation ticket issuance or real ticket sale) regarding the reservation property Create a flag, amount of money for sale, etc.).

Next, the reserved telephone terminal 10 configures the password, the message data, and the control data as transmission data, and transmits the transmission data to the telephone 20 with a ticket issuing function.

FIG. 2 is a diagram showing the format of transmission data. Control data is stored following a transmission control code STX indicating the start of text, and then a password is stored as a fixed number of digits. To be done. This password is recorded in the magnetic tape portion on the recording medium described later. Following the password, the message is stored as variable length JIS code data. This message is printing data on a recording medium, which will be described later, and is printed by a printer on a portion of the recording medium other than the magnetic tape. Finally, a transmission control code ETX indicating the end of the text is stored.

The telephone 20 with the ticket issuing function first checks the state of its own machine and is not in a state in which the ticket cannot be issued (insufficient amount of roll remaining, printer running out of ink, necessary minimum change of money, etc.). Make sure that. After that, the received data is read to determine whether the reservation guarantee ticket is simply issued or whether genuine ticket sales are required. In the case of ticket sales, after the necessary operations (displaying the amount of money, determining the amount of denominations put in, returning the change, etc.) by controlling the fee collection mechanism 27, if there is no problem, the reserved telephone terminal 10 will operate normally. Return a response. If a normal response is obtained from the telephone 20 with the ticket issuing function, the reserved telephone terminal 10 ends and the communication ends. When the telephone 20 with the ticket issuing function returns a normal response, the communication is ready to end.

FIG. 3 is an external view of the reserved telephone terminal 10, and FIG. 4 is a block diagram of the telephone 20 with a ticket issuing function. The ticket issuing function telephone 20 is equipped with a paper tape 21 to which a magnetic tape is attached as a roll.
The motor 23 is driven by the control of the control device 22 to feed the paper tape 21 to the take-out port 27.

The printer head 2 is provided in the passage of the paper tape 21.
4 and magnetic tape printer 25 and paper tape cutter 26
Is installed, and the password in the reception data is written in the magnetic tape portion of the paper tape 21 from the tip of the roll as a magnetic pattern. Further, the message data is written by the printer head 24 on the paper tape portion in the margin.

In this way, the telephone 2 with the ticket issuing function
At 0, the portion in which the information about the reserved property at the end of the roll is written is presented to the customer, and the paper tape cutter 26 cuts it to an appropriate length (step in FIG. 1).

The customer is a piece of this tape (in practice, it is the size of a commuter pass, and henceforth referred to as a card 50).
By reading the message printed on the screen, it is possible to immediately notice whether or not a reservation different from the user's intention was made, and in this case, cancellation is possible. It should be noted that the reservation that is different from the user's will is made only when the operator misunderstands or the customer himself / herself makes a mistake.

In addition, the card 50 itself issued by the telephone 20 with the ticket issuing function becomes a guarantee of reservation for the user. Such a reservation service management system also has great advantages for the reservation service provider side, and for example, the reduction of troubles with users is a benefit of the provider side.

Further, the service provider can use the telephone 20 with the ticket issuing function to not only confirm the reservation but also sell the ticket remotely. In order to carry out remote sale, the telephone 20 with ticket issuing function must be installed as a property of an individual and a specific group, or if it is installed as a public telephone, it must also have a fee collection mechanism. ..

The user brings the presented card 50 as a ticket as it is, and sets it at the card reader 60 connected to the reservation management system 30 at the ticket gate or the entrance (the process). The card reader 60 reads the password of the magnetic tape portion of the card 50, inquires of the reservation management system 30 about the validity of the password, and judges whether the entry is possible or not. In this way, the telephone with ticket issuing function 20
Depending on the degree of popularization, service providers can have a wide range of sales networks.

[0027]

As described above in detail with reference to the embodiments, according to the present invention, the information about the reserved property is converted into data and provided to the customer side without the operator. There is no opportunity to make operator mistakes when making reservations.

In addition, a tangible guarantee can be given to the customer in order to issue a reservation acceptance ticket, and the customer can be given an opportunity to confirm. Also, it will be possible to sell tickets, admission tickets, etc. remotely.

Further, as long as the above-mentioned communication procedure and data format are maintained, the ticket issuing machine-equipped telephone does not choose the reservation management system on the reservation service providing side. It will be possible to give a ticket or ticket sales window.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram of a reservation service management system according to the present invention.

FIG. 2 is a diagram showing a data format of information regarding reserved properties used in the present invention.

FIG. 3 is an external view of a telephone terminal with a reservation service used in the present invention.

FIG. 4 is an external view and a configuration diagram of a telephone with a ticket issuing function used in the present invention.

FIG. 5 is a configuration diagram showing a configuration of a conventional reservation service management system.

[Explanation of symbols]

 10 terminal with telephone for reservation service 20 telephone with ticket issuing function 30 reservation management system 40 telephone network 50 card 60 card reader

Claims (1)

[Claims] 1. A reservation business management system for accessing a reservation management system to make a reservation for a property and notifying a user of information about the reserved property via a telephone line, wherein the information about the reserved property is a password and a message. A terminal with a telephone for reservation service, which is composed of other components, which is data-coded and transmitted to the customer side via the telephone line, and receives the information on the reserved property and stores the information on a recording medium. The password and the message are recorded separately.
A reservation service management system comprising a telephone with a ticket issuing function for issuing as a ticket.