JPH05346930A - Customer service system of facility - Google Patents

Abstract

PURPOSE:To enable a user to receive delicate treatment of high quality in facilities and have good impressions. CONSTITUTION:A counter sensor unit 4 is arranged at each counter in the golf course facilities, a table sensor unit 12 is arranged at each table in a restaurant 9, and a lounge sensor 16 is arranged at each sofa 15 in a lounge corner 14; and magnetic vibration energy is outputted. The respective units 4 and 12 and sensors 16 are connected to a host computer 19 through terminal computers 3. Various data on users are previously stored in the host computer 19 corresponding to their registration numbers. A user when entering the facilities carries a noncontact card stored with a code signal corresponding to the registration number. When the user approaches one detection place, the noncontact card outputs the code signal corresponding to magnetic vibration energy outputted in the detection area and various data corresponding to the terminal computer 3 are read out of the host computer 19 to automatically specify the user.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a facility customer service system capable of improving services to facility users.

[0002]

2. Description of the Related Art For example, in a golf course facility, when a user enters a clubhouse to play, first of all, the reception is completed and registered at the front desk, and the slip, scorecard holder, locker key, etc. are received, After that, leave baggage bags in the locker and go out to the course to play. The user does not have to pay the price at all until the play is completed and payment is made at the front of the clubhouse, and the usage price is managed by using slips or the like.

That is, even when a golf ball or other product is bought at a shop, a meal is eaten at a restaurant, or a drink is taken at a tea shop provided on the way of the course, the price is paid each time. Instead of doing it, the user signs at each place and fills out the slip received at the front desk, or inputs it to the terminal equipment installed at each place to record it, and finally pay at the front desk By doing so, it is not necessary to carry around a wallet or the like to pay the price.

[0004]

However, in the past, in order to manage the payment price as described above, the user must carry a slip and present it at various places on the golf course as necessary. I won't. For example, when visiting a cafeteria, tea lounge, stand, teahouse, etc., it is necessary to present and fill out the voucher, and the user must always carry the voucher and present the voucher each time. There is a problem that the procedure becomes rather troublesome, such as signing, or the like, and remains troublesome. Then, even on the side of the golf course, it is necessary to finally perform the slip processing for settlement at the front desk, which causes a troublesome work for the staff.

Further, in the conventional golf course, when a user who does not frequently visit the golf course arrives, the staff on the golf course side may not remember the name and face of the user sufficiently. In that case, it is necessary for the staff to confirm the name of the user each time. Therefore, even though the user is registered as a member, he / she may be treated as if he / she is a stranger.

Further, in the conventional system, it is difficult for the golf course side to personally provide detailed guidance to the user. For example, when the user is searching for the location of a companion, the user can search for it on the public address, but this may be rude to the companion. In such a case, a staff member must resort to a method of directly searching the inside of the clubhouse and giving a message, which causes a problem that it takes time.

[0007] The present invention has been made in view of the above circumstances, and its purpose is to provide a service that is comfortable for the facility side without the user having to carry slips and the like. The purpose is to provide a customer service system for facilities that can give a good impression to people.

[0008]

A customer service system for a facility according to the present invention includes a computer for storing various data of facility users together with a registration number, and reading of data stored in the computer which is arranged at each place in the facility. And a plurality of displayable terminal devices, a response transmitter that is carried by the facility user and that operates based on vibration energy received from within the detection area, and transmits the code signal of the registration number, and the inside of the facility A plurality of transmission / reception devices which are installed at a plurality of detection locations, output vibration energy in the detection area, receive and decode the code signal from the response transmitter, and transmit the code signal to the computer. When a registration number is received from the transmitting / receiving device, various data of the user corresponding to the registration number is sent to the corresponding terminal device. Characterized in was configured to store the additional data receiving a command from the terminal device in response to the requirements to be displayed and transmitted to the terminal device.

Further, the response oscillator comprises a response switch which operates when receiving magnetic vibration energy, and a code signal oscillator which outputs a code signal corresponding to a registration number as a spatial signal by the operation of the response switch. age,
It is preferable that the transmitting / receiving device outputs the magnetic vibration energy toward the detection area.

Various data of the user are stored as various data including name, face photograph, profile, etc. using the registration number as an index, and the terminal device reads or accepts the various data from the computer as necessary. It is preferable that the display unit is configured to be displayable.

A POS register is provided at each detection location in the facility that is related to the consumption of goods, and each PO is connected to a computer.
The data from the S register may be received and stored as additional data of the corresponding user.

In a restaurant as a detection place in the facility,
A plurality of tables, transmission / reception devices respectively arranged at portions corresponding to the seating positions of each of the plurality of tables, and a predetermined number of each of the plurality of tables and whether there are people at the seating positions And a person detection sensor for detecting whether or not the person detection sensor detects the presence of a person, drives all the transmitters / receivers of the table to output vibration energy, and receives a code signal from a response transmitter. It is advisable to provide a control device for controlling the control.

It is preferable that a plurality of chairs and a transmitting / receiving device are provided below the seating positions of the plurality of chairs in a lounge as a detection place in the facility.

A bag counter, which is a detection place in the facility, is provided with a belt conveyor that can be transported to the delivery place of the baggage of the user who came to the facility, and the name is created based on various data of the user output to the terminal device in advance. It is preferable that the bill is carried by the belt conveyor while being attached to the luggage of the visiting user.

[0015]

According to the customer service system of the facility according to claim 1,
When a user enters the facility and receives a response transmitter at a prescribed place such as a reception desk, after that, when the user is in the detection area of the prescribed detection place, if the user carries the response transmitter. When the vibration energy is received from the transmitting / receiving device, the code signal corresponding to the registration number is transmitted accordingly. The transmitter / receiver receives the unique code signal from the response transmitter, decodes it, and transmits the registration number to the computer.

Then, the computer reads various data corresponding to the registration number of the user carrying the response transmitter, transmits the data to the terminal device, and displays it.
As a result, if the facility staff member sees the display on the terminal device,
You can immediately know various data such as the user's name and facial photograph. Therefore, the clerk can respond without asking the user for the name and the like each time, and can give a good impression to the user by providing high quality service.

According to the customer service system of the facility of claim 2, since the transmitting / receiving device outputs the magnetic vibration energy in the detection area, the response transmitter outputs the magnetic vibration energy when it is located in the detection area. The response switch operates accordingly. As a result, the response transmitter outputs the code signal corresponding to the registration number as the spatial propagation signal.
The transmitter / receiver can detect the registration number corresponding to the user carrying the response transmitter by receiving the code signal.

In this case, the output range of the magnetic vibration energy, that is, the detection area can be set to a specific narrow range in which a person exists, unlike communication by radio waves, so that a plurality of people meet. Even at a place, it is possible to detect and identify an individual user.

According to the customer service system of the facility of claim 3, when the transmitter / receiver receives the code signal from the response transmitter, the registration number corresponding to the code signal is used as an index from the computer to obtain the name and face as various data. A photo or profile is read. Thus, the response transmitter can display a large amount of various data in association with each terminal device with a simple configuration in which the code signal corresponding to the registration number is stored.

According to the facility customer service system of claim 4, among the detection places in the facility where the product is sold or the service such as eating and drinking is performed, the price paid by the user is paid by the POS register. be registered. Thereby, the data of the consumption price is stored in the computer as the additional data of the user. Then, when the user's registration number is input to the terminal device, various additional data is sent from the computer and displayed on the terminal device, so that the user's consumption fee is not settled each time. Both can easily perform the settlement process, and the user does not need to bring a slip or the like.

According to the customer service system of the facility of claim 5, when the user sits at the table of the restaurant, the human detection sensor detects this and operates the transmission / reception device. As a result, when the magnetic vibration energy is output from the transmitter / receiver, the response transmitter carried by the user outputs a code signal. The transmitting / receiving device transmits the code signal to the computer in association with the registration number, receives various data, and displays the data. That is, when the user sits down at the table, the user can be automatically identified and displayed corresponding to the seating position.

Therefore, for example, a staff member or a waitress can know various data such as the user's name, face photograph, profile, etc. before contacting the user, so that the user can directly input the name. You can respond by calling. Further, when receiving an order, the order slip can be presented in a state in which the name of the user is printed in advance, and a high quality service can be provided to the user. Further, since the transmitting / receiving device and the response transmitter can be operated only at the time of detection to operate efficiently, power consumption can be saved.

According to the customer service system of the facility of claim 6, in the chair arranged in the lounge, the magnetic vibration energy is directed to the upper detection area from the transmitter / receiver embedded in the lower part of the sitting position. Is output. When the user sits in the chair of the lounge, the user is positioned in the detection area, and the response oscillator carried by the user is given magnetic vibration energy, and accordingly outputs a code signal. Since the transceiver device receives this code signal and transmits the corresponding registration number to the terminal device, various data of the seated user can be read from the computer and displayed on the terminal device.

Thus, in the lounge, it is possible to identify the user who is seated corresponding to the individual chairs provided, so that the clerk can look at various data displayed on the terminal device in advance. By doing so, you can call directly by the name of the user when responding or giving guidance,
It is possible to provide high quality services to users.

According to the customer service system of the facility as claimed in claim 7, since the name tag for the user who visits the next day is created in advance, when the user visits on the day and deposits the baggage bag at the bag counter, the name will be stored. After attaching the tags, each can be transported to a predetermined place by a belt conveyor.
Therefore, the user who came to the venue does not need to carry the luggage with him or her when moving within the venue, and can receive the checked luggage only when necessary. As a result, a higher quality service can be provided to the user.

[0026]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which the present invention is applied to a golf course facility will be described below with reference to the drawings.

FIG. 6 and FIG. 7 are plan views of a club house provided on a golf course. In FIG. 6 showing the entrance 1 side of the building, a bag counter 2 is provided right next to the passage 1a extending from the entrance 1 so that a user's golf bag, baggage bag, or the like can be stored.
The bag counter 2 is provided with two terminal computers 3 which are terminal devices, and two counter sensor units 4 which are transmission / reception devices connected to the respective terminal computers 3.

The front counter 5 is provided on the right side behind the bag counter 2 behind the aisle 1a, and this is where the user accepts when entering or paying when exiting. Computer 3
Three counter sensor units 4 connected to each terminal computer 3 are installed.

The key counter 6 is arranged in the vicinity of the entrance of the locker room that has moved to the left in the passage 1b behind the front counter 5. The key counter 6 is a counter for giving and receiving keys when the user uses the locker, and one terminal computer 3 is provided and two counter sensor units 4 connected to the terminal computer 3 are provided. Are arranged. A belt conveyor 1c is provided between the key counter 6 and the bag counter 2.
Are arranged, and baggage bags stored at the bag counter 2 are transported to the key counter 6 by the belt conveyor 1c. Further, the golf bag is carried to a predetermined position by this belt conveyor 1c.

The shop counter 7 is provided in the middle of the passage 1b from the front counter 5 to the key counter 6, and where the golf equipment necessary for playing is sold, there is one terminal computer 3 here. The counter sensor unit 4 connected to this is arranged.

The office 8 is located on the right side of the passage 1a of the entrance 1.
Is provided for performing various office work such as admission reception work or reservation work.
(See) is provided.

In FIG. 7, the restaurant 9 is provided with, for example, 10 square tables 10 and 5 rectangular tables 11a and 11b. Any of the tables 10, 11a and 11b can accommodate four persons. Has become. A table sensor unit 12 is arranged on each of these tables 10, 11a, 11b in correspondence with their seating position, and all of these table sensor units 12 are connected to a central controller 13.

A large number of sofas 15 are arranged in the lounge corner 14 as shown in the figure, and an embedded lounge sensor 16 is arranged in each sofa 15, and all the lounge sensors 16 are central. It is connected to the controller 17.

In addition to the above-mentioned detection location, a terminal computer 3 and a counter sensor unit 4 are also provided in the caddy master room 18 (see FIG. 1), and although not shown, in the course of the golf course. The provided tea shop is also provided with the terminal computer 3 and the counter unit 4 similar to those described above.

Next, the outline of the electrical configuration will be described. That is, FIG. 1 is a block diagram showing an outline of an electrical configuration. An input / output terminal 20 is connected to a host computer 19 which is a computer for controlling the whole, and the input / output terminal 20 is described above. A terminal computer 3 arranged at each detection location is connected.
In other words, bag counter 2, front counter 5,
A key counter 6, a shop counter 7, an office room 8, a restaurant 9, a lounge corner 14, a caddy master room 18, and each terminal computer 3 arranged in a tea shop (not shown) are connected.

Various data are exchanged between the terminal computer 3 and the host computer 19.

The host computer 19 is connected to the POS register 21 provided at the shop counter 7, the restaurant 9 and the lounge corner 14, and the consumption status data such as eating and drinking and purchasing by the user is stored in the POS register 21.
It is designed to be input via.

Now, as shown in FIG. 3, the counter sensor unit 4 provided in each of the bag counter 2, the front counter 5, the key counter 6, the shop counter 7 and the caddy master room counter 18 has a counter sensor 4a as shown in FIG. , Counter control unit 4
b and a counter power supply device 4c.
The counter control unit 4b is supplied with power from the counter power supply device 4c and controls the detection operation of the counter sensor 4a. For example, the counter control unit 4b is connected to the terminal computer 3 via the RS-232C cable 3a and connects the RS232C cable 3a. The detection data is transmitted via this.

The terminal computer 3 and the counter sensor unit 4 are embedded in the front counter 5, as shown in FIG. CRT display device 3 of terminal computer 3
b is disposed on the front counter 5 toward the inside of the front counter 5, and the counter sensor 4a
Is arranged toward the external passage 1a side of the front counter 5, as shown in FIG.

The counter sensor 4a detects the contactless card 22, which is a response transmitter carried by the user,
It is arranged at a predetermined height position of the front counter 5. The detection area D of the counter sensor 4a is the sensor 4
a It is designed to be formed at a distance of, for example, about 2 m in the front and back of the main body. Normally, it is expected that the user will carry the non-contact card 22 in his pants or chest pocket. When approaching the front counter 5, the counter sensor 4a can detect this.

The detection distance of the detection area D of the sensor 4a can be set to a distance shorter than 2 m if necessary, and the detection condition can be appropriately changed in a place where a shorter distance is desired. It has become.

The counter sensor 4a is set to output magnetic vibration energy at a predetermined time interval and receive a code signal given from the outside in response to the magnetic vibration energy so as to always perform a detecting operation.

Next, each table 10, 1 of the restaurant 9
Table sensor unit 12 arranged on 1a and 11b
Is constructed as follows. That is, as shown in FIG. 4, four antennas 12 are provided in each table 10, 11a, 11b.
A and an amplifier 12b connected thereto are provided, and two human detection sensors 12c are provided. Each of these is connected to the central controller 13. The central controller 13 is connected to the terminal computer 3 by an RS-232C cable 3a.

9 (a), (b) and (c) show the arrangement state of the antenna 12a and the human detection sensor 12c in the tables 10, 11a and 11b, and the respective antennas 12a are directed toward the sitting position. For example, the table 10 will be described with reference to FIGS. 11A and 11B.
As shown in, the detection areas D are set so that they can be detected one by one without overlapping. Further, the human detection sensor 12c is arranged on the leg portion at a diagonal position of the table 10 and detects whether or not there is a foot portion of the human body at the seating positions of the two leg portions facing each other. ..

In this restaurant sensor unit 12, the human detection sensor 12c is always set in the detection operation state and the antenna 12a is set in the stopped state. When the human detection sensor 12c detects a human body,
The table 10 by the central controller 13,
The four antennas 11a or 11b are operated for a fixed time to perform the detection operation.

In the lounge corner 14, as shown in FIG. 5, the lounge sensor 16 embedded in the sofa 15 is connected to the central controller 17, and the central controller 17 communicates with the terminal computer 3 by RS-. It is connected by a 232C cable 3c. As shown in FIG. 12, the lounge sensor 16 is disposed below the inside of the seated position, and the detection area D is set so as to be located above the seated portion of the sofa 15 above it.

FIG. 2 shows a contactless card 2 according to this embodiment.
In this non-contact card 22, a wave receiver 23, which is composed of a coil or the like and receives magnetic vibration energy by an electromagnetic induction action, is connected to a relay device 24. A built-in battery 25 is connected to the relay device 24 to supply operating power. The code signal transmitter 26 is
It is connected to the built-in battery 25 via the response switch 27, and the wave receiver 23 receives the magnetic vibration energy and receives the relay device 2.
When 4 outputs the operation signal, the response switch 27 is turned on. The code signal transmitter 26 transmits a specific code signal corresponding to a pre-stored registration number to the transmitter 2
It is designed to be output via 8.

The non-contact card 22 is embedded in the score card holder provided at the front 5, as will be described later. This score card holder is always carried by the user on the golf course.

Next, regarding the operation of this embodiment, first, the detection operation (a) for detecting the non-contact card 22 will be described with reference to FIG. 2, and subsequently (b) with reference to FIGS. 13 to 19. ) The customer service system will be explained separately for each of the following cases. That is, the flow charts divided into FIGS. 13 to 16 show the relationship between the user's actions and this customer service system, and each action is described in (1) membership registration procedure,
(2) Reservation system, (3) Confirmation system, (4) Each reception system for actions on the day of play, and further,
The flow in those reception systems will be described by dividing a plurality of steps as necessary. Further, since the behavior of the user on the day of play of (4) covers a wide range, as will be described later, it will be described in correspondence with each detection location.

(A) Description of Detection Operation The counter sensor 4a and the lounge sensor 16 arranged at various places in the golf course output magnetic vibration energy in the detection area D as shown in FIGS. .. In addition, each table 10, 11a of the restaurant 9
The antenna 12a arranged on 11b does not always perform a detection operation, but when the human detection sensor 12c detects the presence of a human body, it is driven by the central controller 13 for a certain period of time to be in an operating state, and the detection shown in FIG. The magnetic vibration energy is output in the area D.

On the other hand, the non-contact card 22 is always supplied with drive power from the built-in battery 25 only to the relay device 24 and receives magnetic vibration energy from the outside. And
When the non-contact card 22 is located in the detection area D,
The relay device 24 receives magnetic vibration energy from the outside, outputs an operation signal by its electromagnetic induction action, and the response switch 2
Turn on 7. As a result, the code signal transmitter 26 outputs the code signal propagating in the air by the wave transmitter 28.

When the counter sensor 4a, the antenna 12a or the lounge sensor 16 receives this code signal,
In response to this, the counter control unit 4b or the central controllers 13 and 17 decode the corresponding registration number. The terminal computer 3 is an RS-232C cable 3
Various data of the corresponding user are displayed on the CRT display device 3b according to the information of the registration number given via a.

As a result, the user carrying the contactless card 22 is automatically detected only when the user comes close to the counter sensor 4a, the antenna 12a or the lounge sensor 16, and accordingly, the staff at each detection location. Is the CR
By checking the display on the T display device 3b, the user can be quickly identified.

(B) Description of operation of customer service system (1) Enrollment registration procedure As shown in FIG. 13, when the enrollment registration procedure of the user is performed, first, the terminal computer 3 of the office 8 is used to register the registered member. Various data such as name, face photograph, profile, etc. are input as the data, and the various data are registered together with the member registration number by the host computer
And store it (step A1).

Thereafter, various data of member users are read from the host computer 19 from the terminal computers 3 arranged at the respective detection locations, using the registration number as an index.

(2) Reservation Management System Next, when the user inquires about the golf course play reservation, the staff of the office 8 inputs the reservation confirmation inquiry to the terminal computer 3 on the designated day of the reservation application. As a result, the host computer 19 transmits and displays the reservation status list of the designated date on the CRT display device 3b of the terminal computer 3.

Looking at the display result, if there is a deadline for satisfying the user's request, the user's registration number and necessary data such as the number of users are input to the terminal computer 3 to make a tentative reservation. As a result, the host computer 19 accepts the temporary reservation input and registers and stores it (step A2).

After the temporary reservation process is completed, when the names of all the users who play on the day are confirmed by the day before the play, these data are input from the terminal computer 3 and the main reservation is made. Register (process A3). In this main reservation registration, not only the registered users but also the users of the visitor are registered by entering the names of all the users.

When the main reservation is thus registered, the staff at the front counter 5 allocates the lockers to be used by the users on the corresponding day, inputs them from the terminal computer 3, and registers them in the host computer 19. Yes (A4).

(3) User Confirmation System In the terminal computer 3 of the office 8, various data of the users who play on the next day, that is, the name, face photograph data, start reservation time and the like for the member users are displayed. For the visitor user, the name is read as various data and the data is sent to all the terminal computers 3. As a result, the staff at each detection location can
By the display of the display device 3b, the user's name and face can be confirmed and grasped in advance the next day (steps A5, A).
6).

Then, in the bag counter 2,
Based on various data sent to the terminal computer 3,
Create and prepare in advance a name tag to be attached to the bag, etc., that the user will bring on the day (process A7).

(4) Customer Reception System on User's Visit Day Now, on the day of arrival of the user, the customer service system at each detection location is implemented as follows.

(4-1) Bag counter customer service system at the entrance When a user arrives, for example, by car, an attendant waiting at the entrance asks for the name of the user and then deposits a golf bag, baggage bag, etc. And carry it to the bag counter 2. At this time, the name of the user is displayed on the terminal computer 3 of the bag counter 2 in advance, so that it can be immediately confirmed (step A8). Then, the arrival information of the user who has visited the terminal computer 3 of the bag counter 2
Enter by.

Next, the staff member attaches the name tag prepared and prepared on the previous day to the corresponding golf bag and baggage bag (step A9), and transfers the baggage bag etc. to the key counter 6 by the belt conveyor 1c (step A10),
Transfer the golf bag to the designated bag area (process A1)
1).

(4-2) Front Counter Customer Service System In the front counter 5, the terminal computer 3
The CRT display device 3b displays a list of users who are planning to visit today and their start times (A12),
When the user arrives at the front counter 5, he / she accepts his / her name and registration number of the member. When the front desk clerk receives the user's signature (step A13), he gives each user a score card holder in which the non-contact card 22 is embedded (step A14).

At this time, the non-contact card 22 built in the score card holder stores a unique registration number corresponding to each user at that time as a code signal. In the case of a member user, a code signal corresponding to a member registration number is stored, and in the case of a visitor user, a code signal corresponding to a visitor registration number of the day is stored as the code signal.

When the front clerk inputs the user's signature and arrives at the terminal computer 3 (step A15), the information indicating that the user has accepted is transmitted to the host computer 19, As a result, the integration system that operates in conjunction with the POS system described later is operated (step A16), and at the same time arrival information is transmitted to all the terminal computers 3.

In the caddy master room 18, a start sequence for every four persons is created based on the information of user arrival transmitted to the terminal computer 3 to display the CRT display device 3b.
Is displayed on the screen (step A17). Then, the created start order table is transmitted from the terminal computer 3 of the caddy master room 18 to all other terminal computers 3 (step A18). Thus, when the user makes an inquiry, information such as the start time and the reservation status can be immediately provided (process A19).

Since the users who have completed the reception always carry the score card holder received at the front counter 5, the contactless card 22 always moves with the human body of the user. Therefore, as described above, by detecting the non-contact card 22, the user corresponding to the registration number of the code signal stored in the non-contact card 22 can be detected.

(4-3) Key Counter Customer Service System After the reception at the front counter 5, the user moves to the key counter 6 to change clothes. At this time, when the user approaches the key counter 6, the counter sensor 4a provided in the counter 6 outputs the magnetic vibration energy, and this outputs to the non-contact card 22 of the score card holder carried by the user. When the contactless card 22 is supplied, the code signal corresponding to the user is output as a spatial propagation signal.

When the counter sensor 4a receives this code signal, it decodes it and sends it to the terminal computer 3. The terminal computer 3 confirms the registration number corresponding to the code signal, identifies the corresponding user, and displays it on the CRT display device 3b (step A20). In other words, when the user just approaches the counter, the name and face photo of the user are automatically displayed. Therefore, the key counter 6 staff member remembers the name of the user as if he or she remembered it. For example, it is possible to respond such as "Mr. XX, welcome."

When the user who approaches the key counter 6 is confirmed, the clerk hands the key of the locker pre-assigned to the user and the baggage bag already stored (step A21). In this case, the baggage bags and the like are stored in the organizing shelves in the order of eyewear (process A22), but since the name can be immediately confirmed by the CRT display device 3b, the name of the user is asked each time to confirm. Unlike the case of taking it out afterwards, it is possible to take out the baggage bag etc. quickly without waiting.

The user who receives such a response is
For example, compared with the case where you give your name to a staff member for confirmation, or when the staff member responds to you like a stranger such as "Who is that?" You can get the impression you received.

After this, when the user changes clothes in the locker room (step A23) and returns to the key counter 6 to return the key, the counter sensor 4 is operated in the same manner as described above.
The name of the user is automatically confirmed by a (process A24).

(4-4) Stand counter customer service system The user uses the waiting time until the play start time,
For example, there is a case where a shop called a pro shop is used for shopping, and in this case, when a user approaches the shop counter 7, the counter sensor 4a detects the contactless card 22 carried by the user from the counter sensor 4a. The code signal output according to the output magnetic vibration energy is received, decoded, and transmitted to the terminal computer 3. The terminal computer 3 refers to the information given from the host computer 19 and displays various data such as the name of the user of the registration number corresponding to the code signal received, the face photograph, and the scheduled start time on the CRT display device 3b. Do (Process A2
5).

On the other hand, at this time, the clerk inputs the purchased product presented by the user through the POS register 21,
The amount of money consumed is added as additional data to the host computer 1
9 is stored in addition to various data of the registration number (step A26). In this way, the user does not have to carry a slip etc. each time, and at the time of purchase, the clerk or store clerk can grasp the name of the user without presenting his / her name or registration number. Therefore, the procedure is completed easily when purchasing. Then, even at the shop side, it becomes unnecessary for the clerk to perform troublesome slip processing corresponding to the user each time.

(4-5) Play Information Guidance System When the user wants to know the start information of his / her group, the whereabouts of a companion of the group, or the locker number, he / she inquires at each detection place in the golf course Sometimes. In this case, as each detection location to inquire,
The front counter 5, the cash register of the restaurant 9 and the lounge 14, the counter 7 of the store, the outdoor tea shop, the key counter 6 or the caddy master room 18 and the like.

Even in such a case, when the user approaches each detection location, the user is identified by the counter sensor 4a or the like and various data is displayed on the CRT display device 3b of the terminal computer 3 (process A27). ) So
The clerk can immediately respond with information such as the start information and locker number of the user who made the inquiry.

When the user is looking for the whereabouts of a companion, if the companion is located near the counter sensor 4a, the antenna 12a or the lounge sensor 16 arranged at each detection place, Since the companion is detected and displayed on the terminal computer 3, it is possible to guide the detected location without prompting broadcast of an inquiry, etc., and also to promptly respond.

Furthermore, when the user inadvertently forgets the scheduled start time, the clerk at the detection location that has detected the user can directly speak to the user to inform that the start time is approaching. Compared to the case of contacting by broadcasting, etc., it is possible to provide a more thorough service.

(4-6) Customer Service System During Play When the user is playing, he / she can rest at a tea shop, etc., when he / she has enough time or while waiting for the next hall. Even in such a case, even in such a case, the name and other various data of the user can be immediately known by the counter sensor 4a provided in the tea shop, and in that case, when drinking a drink or the like, The food and drink price can be easily recorded by inputting it through the POS register 21 (process A26). Therefore, also in this case, both the user and the golf course staff can complete the procedure easily.

(4-7) Customer Service System at the End of Play When the user finishes the play, a sign to that effect is given to the caddy. In the caddy master room, when the caddy gives a report to that effect, the end of play of the user is input to the terminal computer 3 (step A28). As a result, the status of the user is transmitted to the host computer 19 and the information regarding the end of play is transmitted to all the other terminal computers 3, so that the end of play status of the user can be grasped at other detection locations. Become.

After that, when the user approaches the key counter 6, the counter sensor unit 4 of the key counter 6
Detects the contactless card 22 of the user and displays it on the CRT display device 3b of the terminal computer 3 (step A2).
9). The staff of the key counter 6 is the CRT display device 3b.
From the display of, it is possible to recognize that the user is in the play end state without asking the user together with the name and face photograph, and further, it is possible to predict that the user will take a bath next time.

Here, when the user receives the locker key (step A30), after taking a bath (step A31), the user again returns the locker key at the key counter 6 and deposits a baggage bag (step A32). ). In the key counter 6, the golf bag kept by the clerk and the baggage bag kept by the user are set on the belt conveyor 1c and transferred to the bag counter 2 (step A33).

(4-8) Customer Service System of Restaurant Next, in the restaurant 9, the customer service system is configured as follows. Now, it is assumed that four users are seated at one of the tables 10 of the restaurant 9 (process A34). As described above, when the user is seated, the human detection sensor 12c arranged on each table 10 detects the foot portion of the user, and the antenna 12a is operated for a fixed time.

As a result, the non-contact card 22 of the user existing in the detection area D of each antenna 12a is detected, and the registration number is given to the terminal computer 3 via the central controller 13. The terminal computer 3 displays various data of the user corresponding to this registration number on the CRT display device 3b (step A35).

When the detection operation by each antenna 12a is completed after a certain period of time, the response switch 27 of the contactless card 22 is also turned off and the code signal generator 26 is turned off.
Is also stopped. This allows the user to
Even if you are sitting in 0, 11a or 11b for a long time,
The built-in battery 25 of the contactless card 22 is not consumed unnecessarily.

After that, the human detection sensor 12c continues the detection operation. For example, once the user disappears from the detection area, the antenna 12a operates similarly when the user is detected again. Then, the detection operation is performed.

In the above case, the CRT display device 3b displays a screen as shown in FIG. 17 in accordance with the arrangement state of the tables 10, 11a and 11b, for example. Then, the detected name of the user is displayed in association with the seating position of the table 10 where the user is seated. In this screen display state, for example, the table 8 of “8” in which the user is seated on the screen
When the part is touched, the "No. 8" table 10 is displayed in an enlarged state as shown in FIG. further,
When it is desired to refer to the detailed data of the user, as shown in FIG. 19, the profile and the like can be displayed together with the face photograph data of each user.

Further, the terminal computer 3 prints and issues an order slip for taking an order corresponding to the table 10 of "No. 8" (step A36). The order slip has the names of four users, locker numbers, and the like.

The waitress, based on these data displayed on the CRT display device 3b, uses the "No. 8" table 1.
You can check the name of the user who is seated at 0 before you receive the order, and you can answer, for example, "Mr. XX, welcome. What should I do with your order?" Therefore, here again, the user can receive the well-made service as if he / she was familiar with the face.

Then, the waitress has its table 1
When an order is received from 0 users, the order slip is filled in (process A37), and then the table 10 of the corresponding user is received.
(Step A38).

The terminal computer 3 holds the display state on the CRT display device 3b for a certain period of time, for example, about 5 seconds after the human detection sensor 12c is changed from the detection state of the user to the non-detection state. It is like this.
This is because even if the user leaves the seat for only a few seconds and returns immediately, if the display state is changed to the CRT display device 3b each time, the work of checking the CRT display device 3b becomes complicated and the staff misunderstand. If the user leaves the seat for 5 seconds or more, it is considered that he / she is absent and the display is stopped.

However, even in the above case, the human detection sensor 1
Each time 2c detects a person, the antenna 12a is operated for a certain period of time to perform a detection operation. When the same user returns to the seat, the display state of the CRT display device 3b is maintained as it is and a different use is performed. If a person is detected,
Various data of the newly detected user are displayed.

When the meal is completed, the staff member asks the user to sign the order slip (process A3).
9) The food and drink price is input together with the order through the POS register 21 (process A40), and the procedure is completed. As a result, consumption data such as food and drink prices of each user is transmitted to the host computer 19 via the POS register 21 and stored as additional data.

(4-9) At the time of payment at the front When the user finishes using the golf course and approaches the front counter 5, the counter sensor 4a of the front counter 5 detects the registration number of the user and detects the terminal. It is displayed on the CRT display device 3b of the computer 3. At this time, the staff at the front desk, when notified by the user that the payment will be made, inputs the slip into the terminal computer 3 to issue it.

As a result, the additional data information from the POS register 21 input from the host computer 19 as various data of the user and accompanying persons and additional data at each detection location is read and a check slip is issued (step A41). .. Then, according to the payment method of the user, the account is settled by a method such as cash settlement (step A42) or automatic cash withdrawal using a slip sign (step A43).

After that, when the user approaches the bag counter 2, the clerk takes out the golf bag, baggage bag, etc. of the user, receives the score card holder in which the non-contact card 22 is embedded from the user, and exchanges it. (A44). The user asks the staff to carry the luggage and send it to the parking lot (process A45), and the whole process is completed.

According to this embodiment, the following effects can be obtained.

That is, first, the non-contact card 22 is embedded in the score card holder so that the user can carry it, and the counter sensor 4a and the antenna 12a.
Alternatively, since the lounge sensor 16 outputs the magnetic vibration energy and receives the code signal from the non-contact card 22 to detect the registration number of the user, the clerk at each detection location detects the user's registration number. You no longer need to check your name or present a slip etc.
In addition, the user is relieved of the hassle of carrying or presenting the slip.

Further, since the user can be automatically detected and specified in a non-contact manner as described above, it is possible to confirm without being rude that the staff member asks for the name each time at each detection location.
We will be able to provide detailed service to users and provide high-quality services.

Secondly, since the non-contact card 22 is detected by the electromagnetic induction action using the magnetic vibration energy, unlike the case where the detection area is set by a normal radio wave or the like,
The detection area can be set even when the area to be detected, such as the seated position of the table 10, is within a narrow range, and since the directivity within the detection area is small, the user carries the non-contact card 22. It is possible to reliably detect without being adversely affected by the state of being activated.

Further, the counter sensor 4a and the antenna 1
The response switch 27 causes the code signal transmitter 2 only when the magnetic vibration energy is received from the 2a or the lounge sensor 16.
6 is operated, it is not necessary to constantly generate the code signal, so that the consumption of the built-in battery 25 can be reduced as much as possible.

Thirdly, the contactless card 22 stores a code signal corresponding to the registration number, and the registration number is used as an index to host various data such as the corresponding user's name, face photograph or profile. Since the data is read from the computer 19, the contactless card 22
As a simple and compact structure, the user can reduce the burden when carrying it, and even in this case, the capacity of various data is not limited, so quality data can be provided to users based on a wealth of data. Can provide high-quality services.

Fourthly, POS registers 21 are provided at the shop counter 7, restaurant 9, lounge corner 14, teahouse, etc., and the data of the consumption price for each user to purchase a product or receive a service such as eating and drinking are stored. POS register 2
The data can be registered and stored in the host computer 19 as additional data via 1, so that the user does not need to carry a slip or the like, which eliminates the hassle and also the golf course side consumes money each time. There is no need to make payments, etc., and it is possible to easily and promptly respond and provide high quality services to users.

Fifth, in the restaurant 9, each table 10, 11a, 11b is provided with an antenna 12a corresponding to the seating position, and these antennas 12a are provided on each table 10, 11a, 11b. Human detection sensor 1
Since the 2c is configured to operate when detecting a person, the antenna 12a operates only when receiving a code signal, which saves power consumption and also allows users seated at the tables 10, 11a, and 11b. Can be reliably identified.

As a result, the waitress or the clerk can directly call and respond to the user with his / her name, provide a high quality service, and print the name of the user in advance on the order slip. Can be presented.

Further, since the display state of the CRT display device 3a is maintained for a certain period of time even after the human detection sensor 12c is in the non-detection state, the user leaves the seat for a short time such as several seconds. In this case, it is possible to eliminate the inconvenience of turning off the display each time, and conversely, it is possible to turn off the display state only when the user surely leaves the seat, so prevent misjudgment of the staff. You can

Sixth, sofa 1 at lounge corner 14
Since the lounge sensor 16 is embedded in the seat 5, it is possible to identify the user who carries the contactless card 22 when he / she sits, and when the attendant gives a response or gives a guide, the person can directly enter his / her name. It is possible to call and provide high quality service.

Seventhly, since the belt conveyor 1c is arranged on the bag counter 2 to carry the golf bag, baggage bag, etc. deposited by the user coming to the key counter 6 or a predetermined accommodation place, This makes it easier for people to use without having to carry around luggage in the clubhouse.

In the above embodiment, the contactless card 22 embedded in the score card holder is given to the user who visits the golf course and is carried in the place, but the present invention is not limited to this. For example, a member user may be given in advance at the time of membership registration and the like, and may be brought when he / she comes to the golf course.

Further, in the above embodiment, the magnetic vibration energy is used as the vibration energy output at the detection location, but the invention is not limited to this. For example, ultrasonic waves may be generated as the vibration energy as a code signal. ..

Further, in the above-described embodiment, the detection distance of the counter sensor 4a is set to about 2 m, but the present invention is not limited to this. For example, it is possible to set a detection distance shorter than this and the detection location. It may be set as appropriate according to the detection conditions.

In the above embodiments, the case where the present invention is applied to a golf course facility has been described. However, the present invention is not limited to this. For example, a game facility such as a ski resort, a bowling alley, a resort facility, a hotel, It can be applied to general customer service systems of facilities, such as being applicable to facilities such as restaurants.

Besides, the present invention is not limited to the above-mentioned embodiments, and various modifications can be made without departing from the scope of the invention.

[0116]

According to the customer service system of the facility according to the first aspect of the present invention, a transmission / reception device is provided at each detection location in the facility so as to output vibration energy and receive a code signal. , Storing a code signal corresponding to a registration number and operating in response to vibration energy to transmit the code signal, and further storing various data of the user in a computer corresponding to the registration number By doing so, the transmitter / receiver can automatically detect the user carrying the response transmitter and display various data on the terminal device at the detection location. It is possible to know various data such as name and face photo of each person, and without having to ask the name each time from the user, it is possible for the staff member to directly call and respond with the name. An excellent effect of being able to give a good impression to the user to be able to provide high-quality service.

According to the customer service system of the facility of claim 2, the transmitting / receiving device is made to output the magnetic vibration energy in the detection area, and the response transmitter is provided with the response switch to register when the magnetic vibration energy is received. Since the code signal corresponding to the number is output as a spatially propagated signal, when the response transmitter carried by the user is located within the detection area, it is used based on the code signal output from the response transmitter. The registration number of a person can be detected and various data stored in the computer can be read out. Further, since the configuration is such that the magnetic vibration energy is used for detection, the area of the detection area is a specific narrow area where a person is present. It can be set to a range, so that even if multiple people meet, each user can be detected and specified separately. It exhibits an excellent effect say.

According to the customer service system of the facility of claim 3, a code signal corresponding to the registration number is stored in the response transmitter, and various data such as the user's name, face photograph or profile is stored in the registration number. Since it is stored in the computer as an index, the response transmitter can be made simple and compact to reduce the burden on the user, and even in this case, there is no limitation on the capacity of various data of the user. Therefore, the staff of the facility has an excellent effect of being able to make detailed reception based on a large amount of various data.

According to the facility customer service system of claim 4, a POS register is provided at a detection place for selling goods or providing services such as eating and drinking in the facility to register the user's consumption price. Since the data of the consumption price is stored as additional data in the computer, the user does not need to carry a slip etc., which eliminates the hassle and also the facility side consumes each time. There is no need to settle the payment, and it is possible to provide high-quality services with simple procedures.

According to the customer service system of the facility of claim 5, a person detection sensor is provided on the table of the restaurant, and the transmission / reception device is operated when the user is detected. Since the detection is performed, only the human detection sensor is in the operating state until the user sits at the table, and it is possible to save the power consumption of the transmission / reception device and the battery consumption of the response transmitter.

Since the user can be automatically specified corresponding to each seating position of each table, the staff can know various data of the user in advance, and thus the name can be directly obtained. You can give a good impression to the user by responding by calling. Furthermore, since the user's name etc. can be recognized in advance,
The order slip or the like can be presented in a state where the name is printed, and it is possible to provide a high quality service to the user, which is an excellent effect.

According to the customer service system of the facility of claim 6, since the transmitter / receiver is embedded in the lounge chair below the seating position, the detection area is set only for the human body when seated in the chair. It is possible to identify by corresponding to the chair on which the user carrying the response transmitter is seated, and therefore, when the attendant gives a response or guides, he / she can call directly by his / her name and On the other hand, it has an excellent effect of being able to provide a high quality service.

According to the customer service system of the facility according to claim 7, since the name tag for the user who visits the next day is created in advance, when the user visits on the day and deposits the baggage bag etc. at the bag counter, the name will be stored. After the tags are attached, they can be transported to the respective predetermined places by the belt conveyor 1c, so that the users who come to the venue do not have to carry the luggage with them when moving within the venue, and receive the checked luggage only when necessary. You can As a result, there is an excellent effect that a higher quality service can be provided to the user.

[Brief description of drawings]

FIG. 1 is a block diagram of an electrical configuration showing an embodiment of the present invention.

FIG. 2 is an electrical configuration diagram of a contactless card.

FIG. 3 is a block diagram of an electrical configuration of a counter sensor unit.

[Figure 4] Figure 3 equivalent view of the restaurant

[Figure 5] Lounge equivalent to Figure 3

FIG. 6 is a plan view of the counter portion of the clubhouse.

[Fig. 7] Fig. 6 equivalent view of the restaurant section of the clubhouse

FIG. 8 is a plan view of the front counter.

[Figure 9] Sensor layout diagram of restaurant table

FIG. 10 is an explanatory diagram of a detection area of a counter sensor

FIG. 11 is a diagram corresponding to FIG. 10 of the table antenna.

[Figure 12] Figure equivalent to Figure 10 of the sofa in the lounge

FIG. 13 is a flowchart showing the relationship between the user and the customer service system (No. 1)

FIG. 14 is a view corresponding to FIG. 13 (No. 2).

FIG. 15 is a view corresponding to FIG. 13 (part 3).

FIG. 16 is a view corresponding to FIG. 13 (4).

FIG. 17: CRT display screen of restaurant

FIG. 18 is a diagram corresponding to FIG. 17 for each table.

FIG. 19 is a diagram corresponding to FIG. 17 displaying a user profile.

[Explanation of symbols]

1 is an entrance, 2 is a bag counter, 3 is a terminal computer (terminal device), 3a is an RS-232C cable, 3b
Is a CRT display device, 4 is a counter sensor unit (transmission / reception device), 4a is a counter sensor, 4b is a counter controller, 4c is a counter power supply, 5 is a front counter, 6 is a key counter, 7 is a counter, 8 is an office room. , 9 is a restaurant, 10, 11a and 11b are tables, 12 is a table sensor unit (transmission / reception device),
13 is a central controller, 14 is a lounge corner, 15 is a sofa, 16 is a lounge sensor (transmission / reception device), 17 is a central controller, 18 is a caddy master room, 19 is a host computer (computer), 20 is an input / output terminal, and 21 is POS register, 22 is a contactless card (response transmitter), 23 is a wave receiver, 24 is a relay device, 25 is a built-in battery, 26 is a code signal transmitter, 27 is a response switch, and 28 is a wave transmitter. ..

─────────────────────────────────────────────────── ─── Continuation of the front page (51) Int.Cl. ⁵ Identification number Reference number within the agency FI Technical indication location G07C 9/00 Z 9146-3E (72) Inventor Zenji Takayama 2-14, Shineicho, Naka-ku, Nagoya-shi Kashima Construction Co., Ltd. Nagoya Branch (72) Inventor Michiyo Okuda 2-14 Shineicho, Naka-ku, Nagoya City Kashima Construction Co., Ltd. Nagoya Branch (72) Inventor Motoki Matsubara 2-14 Shineicho, Naka-ku, Nagoya Kashima Construction Co., Ltd., Nagoya Branch (72) Inventor Hidetaka Souyoshi, 4-341 Kamiminami, Hirano-ku, Osaka City Sharp Techno System Co., Ltd. (72) Takumi Tianjin, 4-chome, Kamiminami, Hirano-ku, Osaka No. 3-41 Sharp Techno System Co., Ltd. (72) Inventor Mitsuo Kamura 2-2-7 Tsurumai, Showa-ku, Nagoya ENUK Co., Ltd. In the Sea

Claims (7)

[Claims] 1. A computer for storing various data of facility users together with a registration number, a plurality of terminal devices arranged at various places in the facility capable of reading and displaying data stored in the computer, and the facility use A response transmitter that is carried by a person and that operates based on vibration energy received from within the detection area and that transmits the code signal of the registration number; and a response transmitter installed at a plurality of detection locations within the facility within the detection area. A plurality of transmitting / receiving devices for outputting vibration energy, receiving and decoding the code signal from the response transmitter, and transmitting the code signals to the computer, and the computer responds when receiving a registration number from the transmitting / receiving device. Various data of the user corresponding to the registration number is transmitted to the terminal device and displayed on the terminal device, and if necessary. A customer service system of a facility, which stores additional data when receiving a command from the terminal device. 2. The response transmitter comprises a response switch which operates when receiving magnetic vibration energy, and a code signal transmitter which outputs a code signal corresponding to a registration number as a space propagation signal by the operation of the response switch. The customer service system according to claim 1, wherein the transmitting / receiving device outputs the magnetic vibration energy toward the detection area. 3. The various data of the user are various data including a name, a facial photograph, a profile, etc., using the registration number as an index, and the terminal device reads out the various data from the computer as necessary or It is configured to be able to receive and display on a display unit.
Customer service system at the facilities listed. 4. A POS register is provided at each detection place related to the consumption of goods in the facility, and the computer receives and stores the data from each POS register as additional data of the corresponding user. The facility customer service system according to claim 1. 5. In a restaurant as a detection place in a facility, a plurality of tables, transmission / reception devices respectively arranged at portions corresponding to seating positions of each of the plurality of tables, and the plurality of tables. A predetermined number of people are provided for each, and a person detection sensor for detecting whether or not a person is present at the seating position, and when all of the person detection sensors detect the presence of a person, all the transmitter / receivers of the table are driven. 2. The customer service system for a facility according to claim 1, further comprising a control device that controls to output the vibration energy and receive the code signal from the response transmitter. 6. A lounge as a detection place in a facility, comprising a plurality of chairs and a transmitter / receiver disposed below each seated position in each of the plurality of chairs. The customer service system of the facility according to item 1. 7. A bag counter, which is a detection place in the facility, is provided with a conveyable belt conveyor at a place where a user's baggage is delivered and created based on various user data output in advance to a terminal device. 2. The customer service system of a facility according to claim 1, wherein said name tag is carried by said belt conveyor while being attached to the luggage of said user who has visited.