JPH05334140A - Maintenance data output device for apparatus - Google Patents

Abstract

PURPOSE:To quickly and efficiently execute restoring processing without giving an apparatus designer or the like trouble by outputting specific trace data optimum to abnormality restoring processing at the time of generating abnormality in an apparatus. CONSTITUTION:Operator's panel 12 is provided with a display device 18 and a trace output button 19. When abnormality is generated in an automatic ticket issuing machine 11, the contents of abnormality such as 'ticket jam in ticket issuing processing part' are displayed on the display device 18 and a maintenance code corresponding to the abnormality contents is also displayed, so that an operator starts the restoring operation of the machine 11 at the time of observing the display contents. When the restoration can not be attained only by the display contents, the trace output button 19 arranged on the side part of the panel 12 is depressed, so that specific trace data to be maintained are printed out on printing paper and discharged from a rear discharge port 17a of a printing processing part 17.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a maintenance data output device for equipment such as that installed in an automatic ticket vending machine for station service, and more particularly, to easily provide maintenance data for restoration which is dealt with when an abnormality occurs in the equipment. The present invention relates to a maintenance data output device for equipment.

[0002]

2. Description of the Related Art For example, when an abnormality occurs in an automatic ticket vending machine installed in station affairs, a station clerk immediately carries out a recovery process. However, if this person cannot recover,
Call a dedicated maintenance staff, and refer to the maintenance code and maintenance manual displayed on the display of the automatic ticket vending machine to repair the cause of abnormality such as media jam or sensor failure and restore it to normal. Was there.

Further, if the maintenance staff is unable to recover, the specific staff such as the quality assurance department and the design department is contacted, the maintenance target is specified from the contents of the abnormal occurrence, and the specified maintenance target is selected. The maintenance personnel performed appropriate recovery processing by outputting to the printer.

[0004]

However, while the maintenance staff contacts the specific staff and waits for the trace data, the automatic ticket vending machine stops the ticket sales and the operating rate of the automatic ticket vending machine decreases.
In addition, there is a problem that it takes a lot of time and effort to restore the staff by annoying the staff.

Therefore, it is an object of the present invention to provide a maintenance data output device for a device which, when an abnormality occurs in the device, outputs optimum maintenance data for dealing with the abnormality so that a recovery operation can be performed easily.

[0006]

SUMMARY OF THE INVENTION The present invention is a maintenance data output device for equipment which sets a maintenance code corresponding to various abnormalities of the equipment and determines and outputs a maintenance code corresponding to the abnormality when the abnormality of the equipment occurs. Then, based on the storage means that stores the trace data indicating the maintenance target corresponding to the abnormality for each of the various maintenance codes, and the determination of the maintenance code when the abnormality of the equipment occurs, A maintenance data output device for a device, comprising: a control means for specifying and outputting trace data corresponding to an abnormality.

[0007]

According to the present invention, when an abnormality occurs in the equipment, the control means determines and outputs the maintenance code corresponding to the abnormality based on the abnormality signal, and responds to the abnormality based on the determined maintenance code. Trace data to be maintained is specified from the storage means and output.

[0008]

As a result, when an abnormality occurs in the equipment, it is possible to output the specific trace data that is most suitable for the recovery action of the abnormality, and the operator can immediately perform a recovery operation by looking at the output trace data. Therefore, the restoration process can be efficiently performed in a short time without bothering the equipment designer. In particular,
Since not all of the trace data is output but the optimum one is specified and output, the staff can easily deal with it, and maintenance management and equipment operation rate can be improved in response to the request for shortening the recovery time.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings. The drawing shows a maintenance data output device for an automatic ticket vending machine. The automatic ticket vending machine 11 shown in FIG. 1 has a customer service panel (not shown) that allows a ticket sales input operation on the front surface, and a staff panel 12 that allows a staff operation on the back surface. Further, on the back side, the card processing section 13, the coin processing section 14, the banknote processing section 15, the ticket issuing processing section 16, and the print processing section 17 are provided separately from the back side and allowed.

The staff panel 12 is provided with a display 18 and a trace output button 19 ...
When an abnormality occurs in the automatic ticket vending machine, for example, the display 18 displays the abnormality content such as "ticket jam in the ticket processing section" and the maintenance code corresponding to the abnormality content is displayed together. The recovery operation 11 is started.

At this time, the trace output button 19 is kept on standby on the side of the clerk panel 12 in preparation for a case where the display contents alone cannot be restored. When the trace output button 19 is pressed, the maintenance target is specified. Of the trace data is printed on the print paper 20 and discharged from the rear discharge port 17a of the print processing unit 17.

FIG. 2 is a block diagram of a control circuit of a maintenance data output device for an automatic ticket vending machine, in which a CPU 21 controls each circuit device according to a program stored in a ROM 22 and the control data is readablely stored in a RAM 23. Let

When an abnormality occurs in the automatic ticket vending machine 11, the CPU 21 determines various maintenance codes according to the abnormality occurrence content based on the abnormality occurrence signal, and automatically determines from the ROM 22 based on the determination of the maintenance code. The ticket vending machine 11 has an output function of outputting specific trace data for recovering from the abnormality content of the vending machine 11.

FIG. 3 is a maintenance code correspondence table 31 showing a guarantee relationship between all maintenance codes and trace numbers which are pre-stored in the ROM 22 and are to be guaranteed.
Shows a plurality of traces in which each maintenance code is stored and set corresponding to each abnormality of the automatic ticket vending machine 11, and this one maintenance code is subdivided and clarified.
The memory is set to correspond to No.

FIG. 4 shows a trace number correspondence table 41 which shows a guarantee relationship between all trace numbers and trace data which are pre-stored in the ROM 22 and which are to be guaranteed, and trace data to be maintained corresponding to each trace number. Is stored and set, and when the trace output button 19 is pressed, the trace data for dealing with the abnormality of the automatic ticket vending machine 11 is read from the table 41, and the trace data is printed on the print paper 20 and released.

As the trace data, a medium clogging that may cause an abnormality in the automatic ticket vending machine 11, a sensor failure ...
Various maintenance data corresponding to various abnormalities such as the above are stored and set in advance. Thus, when an abnormality occurs in the automatic ticket vending machine 11, a staff member can easily perform a recovery operation of the automatic ticket vending machine 11 by viewing the output trace data.

The processing operation of the maintenance data output device of the automatic ticket vending machine thus configured will be described below. Now, when an abnormality occurs in the automatic ticket vending machine 11, the CPU 21 searches the abnormality content based on the abnormality occurrence signal, and outputs the abnormal content and the maintenance code to the display 18 of the automatic ticket vending machine 11 for display ( Step n1).

If the clerk looks at the maintenance data for restoration guidance displayed on the display 18 and the clerk performs a restoration operation according to the maintenance data, the clerk immediately returns to the normal automatic ticket selling state (steps n2 to n3). ).

At this time, when the display contents of the display unit 18 alone cannot be restored, the clerk presses down the trace output button 19 (step n4), and based on this pressing operation, the CPU 21 causes the maintenance code table stored in the ROM 22 to be stored. 31 and the trace number table 41, specific trace data to be maintained is obtained, the obtained specific trace data is printed by the print processing unit 17, and the printed print paper 20 is ejected from the rear ejection port 17a ( Steps n5 to n6).

If the clerk looks at the specific trace data printed on the print sheet 20 and the clerk performs a restoration operation in accordance with the trace data to restore, the ticket can be sold and the normal automatic ticket selling state is immediately restored. ..

As described above, when an abnormality occurs in the automatic ticket vending machine, it is possible to output the specific trace data that is most suitable for the recovery action of the abnormality, so that the staff member looks at the output trace data and immediately restores it. It can be operated, and the recovery procedure can be efficiently performed in a short time without bothering the designer of the automatic ticket vending machine. In particular, not all trace data is output, but the optimum one is specified and output, so the staff can easily deal with it.
Improvement of maintenance management and improvement of operating rate of automatic ticket vending machines in response to requests for shortening recovery time.

In the correspondence between the present invention and the configuration of the above-described embodiment, the device of the present invention is the automatic ticket vending machine 1 of the embodiment.
Similarly, the control means corresponds to the CPU 21, the storage means corresponds to the ROM 22, and the trace data corresponds to the maintenance code table 31 and the trace.
Although it corresponds to the No table 41, the present invention is not limited to the configuration of the above-described embodiment.

[Brief description of drawings]

FIG. 1 is an external perspective view of a rear side of an automatic ticket vending machine according to the present invention.

FIG. 2 is a block diagram of a control circuit of a maintenance data output device of the automatic ticket vending machine of the present invention.

FIG. 3 is a partial explanatory view showing a maintenance code table of the present invention.

FIG. 4 is a partial explanatory view showing a trace No table of the present invention.

FIG. 5 is a flowchart showing the processing operation of the maintenance data output device of the automatic ticket vending machine of the present invention.

[Explanation of symbols]

 11 ... Automatic ticket vending machine 18 ... Indicator 19 ... Trace output button 20 ... Print paper 21 ... CPU 22 ... ROM 31 ... Maintenance code correspondence table 41 ... Trace No correspondence table

Claims (1)

[Claims] 1. A maintenance data output device for a device, which sets a maintenance code corresponding to various abnormalities of a device and determines and outputs a maintenance code corresponding to the abnormal condition when the abnormality occurs in the device. The storage unit that stores the trace data indicating the maintenance target corresponding to each abnormality, and the trace data corresponding to the abnormality of the device is specified from the storage unit based on the determination of the maintenance code when the abnormality of the device occurs And maintenance data output device for equipment, which is provided with control means for outputting.