JPH05316220A - Holding line display method for multifunction telephone set - Google Patents

Abstract

PURPOSE:To let a multifunction telephone set display a line to be responded after identification, which responds to one of holding lines by making a holding display different from the other holding line at the multifunction telephone set to which a responding demand is made, even when the plural holding lines are present. CONSTITUTION:When a multifunction telephone set 1-1 holds a line 2-1, a holding request means 6 is pressed in the telephone set 1-1, and a holding request is made to a controller 3 at the time of judging that the other holding line is present. Then, information for identifying a telephone set 1-2 is transmitted as responding telephone set designation information for designating the telephone set which responds to the holding line by a responding telephone set designating means 7 in the telephone set 1-1. In the device 3, when the holding display means 8 receives the holding request, and receives the responding telephone set designation information, a holding line to be responded display means 9 identifies the information, and operates a holding line to be responded display different from the above mentioned holding display to a line state display means 5-21. which responds to the holding line 2-1 of the telephone set 1-2 designated by the responding telephone set designation information.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a hold line display method for a multifunction telephone. 2. Description of the Related Art In recent years, in a private branch exchange and a key telephone system, a multifunctional telephone having many types of functions assigned to buttons to improve convenience has been widely used. In addition, by using this multi-function telephone, a line is assigned to an arbitrary button of the multi-function telephone for each line, and when an incoming call is received, the button of the corresponding line is pressed to answer. Hereinafter, this local line response method is referred to as a "direct line method" is often used.

In the direct line system as described above,
When the multi-function telephone that responded to the central office line confirms from the caller the person with whom the caller wants to talk (hereinafter called the called party), and if the called party is far from the multi-function telephone that responded, the call is transferred. It is common practice to place a call on hold when the called party is in the vicinity, and to inform the called party verbally.

Normally, when a call is put on hold, a line placed on the button to which the line is assigned (hereinafter, all the lamps include a light emitting diode LED) can identify the line being put on hold. Therefore, the called party responds to the held line by pressing the button displaying the held state on his / her multifunctional telephone. However, this method is often confusing because the called party cannot determine which line to answer if there are multiple lines on hold.

Therefore, there is a need for a hold line display method in which a hold display is provided so that the line to be answered can be identified in each multifunction telephone when a plurality of lines are held by the direct line method.

[0005]

2. Description of the Related Art FIG. 2 is a connection diagram of a multi-function telephone, FIG. 3 is a button layout diagram of the multi-function telephone, and FIG. 5 is a view showing an ignition state of a line state display lamp of a conventional technique.

FIG. 2 shows the structure of a private branch exchange to which a multi-function telephone is connected. In FIG.
Of multi-function telephones 1 _-1 to 1 _-m are telephone circuits 11 _-1 to
It is accommodated in a telephone network (NW) 13 via 11- _m , and a plurality of (n
Lines 2 _-1 to 2 _-n of the line) are station line circuits 12 _{-1 to} 12 _-n, respectively.
It is accommodated in the telephone network (NW) 13 via the.

The control unit (CC) 14 is a main memory unit (MM)
A telephone line circuit 11 _{-1 to} 11 _-m , an office line circuit 12 _{-1 to} 12 _-n, and a communication path network are connected to the bus 16 together with the bus 15.
It receives information from 13 and controls these circuits. 2 and 3 are commonly used to describe the embodiment of the present invention, the conventional technique does not include the responded call hold line display controller 9 in the controller 14 of FIG.

In the private branch exchange shown in FIG. 2, the lines 2 _-1 to 2 _-n are connected to a plurality of multifunction telephones 1 _-1 to 1 _-m , respectively, with arbitrary buttons 4.
_-1j (i = 1 to m, j = 1 to n) (detailed in the description of FIG. 3), and when an _incoming call is _received , the button 4 _{-1j of the} corresponding line is pressed to respond "Direct In this system, the line 2 _-1 to 2- _n (hereinafter, referred to as line 1 to line N) is a multifunction telephone 1 _-1 under the control of the control device 14 in this system. ~ 1 _-m arbitrary button _Operates as if it were housed directly in button 4 _-1j .

FIG. 3 shows an example of the arrangement of the buttons of one of the multifunction telephones 1 _-1 to 1 _-m (referred to as multifunction telephone 1 _-i ). As shown in the figure, the button 21 and the lamp 22 are shown. There are provided two types of buttons, that is, a function button group 23 arranged corresponding to each other and a function button group 24 whose purpose is predetermined. Note that some of the function button groups 24 are provided with lamps corresponding to the buttons, but they are not shown in the drawing.

Arbitrary functions can be assigned to the function button group 23, and lines and extension telephones can also be assigned. In FIG. 3, lines 1 to N in FIG. 2 are assigned to a part of this function button group 23, and the line 1 to the button 4- _i1
Line 4 is assigned to button 4- _i2 , and line n is assigned to button 4- _in . Also, 5 _{-i1 to} 5- _in are buttons 4- _i1 to
It is used as a lamp that displays the status of each line allocated to 4- _in (hereinafter referred to as the line status display lamp).
Each of the line status display lamps 5- _{i1 to} 5- _in has a structure in which a red LED and a green LED are combined. In the following, button 4 with the line assigned
_-i1 to 4- _in are described as line buttons, and the line status display lamps 5- _{i1 to} 5- _in are described separately from the function button group 23.

When the multifunction telephone 1- _{i puts} on hold any line during a call, the hold button 6 is pressed. For the hold button 6, one of the function buttons 23 is used. Note that, for convenience of explanation, the hold button 6 is not included in the function button group 24.

Next, the operation when the line is received and the call is held will be described with reference to FIGS. 2 and 5. Lines 1 to N are input / output lines from the outside such as station lines or leased lines. Now, when there is an incoming call on the line 1, the control device 14 which has identified the incoming call via the station line circuit 12 _-1. Line status indicator lamp 5 corresponding to line 1 of all multifunction telephones 1 _-1 to 1 _-m (hereinafter referred to as multifunction telephone 1 to multifunction telephone m) via telephone circuits 11 _{-1 to} 11 _{-m
Blink -11 to} 5 _-1m in red (see status number 1 in Fig. 5).

When the multi-function telephone 1 responds by pressing the line button _4-11 , the line 1 becomes in a call state with the multi-function telephone 1. Therefore, the line 1 of all the multi-function telephones 1 to m.
Corresponding line status display lamp 5 _-11 to 5 _{-1 m} state igniting red in succession (hereinafter, referred to as the ignition) and to indicate that the line 1 is in use (Fig. 5 state number 2
reference).

The response of the multi-function telephone 1 that has made a call with the calling party
The respondent wants the caller to talk to the other party (hereinafter referred to as the called party).
Is a person who is seated in the multifunctional telephone 2 seat.
Confirmation, the hold button is pressed to put line 1 into the hold state.
Press button 6. By pressing the hold button 6
The hold request is issued from the handset 1 to the control device 14, and the control is performed.
Device 14 puts line 1 on hold (it is not
Inside the private branch exchange, keeping the state that the local exchange is responding
In the state where the call line to the multifunctional telephone is disconnected
State). In addition, the hold display control unit 8 of the control device 14 is retained.
Line status corresponding to line 1 of the multi-function phone 1 that requested the stay
Indicator lamp 5_-11Blinking in green (of the multifunction telephone 1
Shows to the user that the line is on hold
What is called a self-holding display), other multifunction phones
Same line status display lamp 5 for machine 2 to m _{-twenty one}~ 5_-m1The green
Notify that line 1 is on hold as a color ignition
(See state number 3 in FIG. 5).

At the same time that the line 1 is put on hold, the responder of the multifunctional telephone 1 verbally notifies the called party that it is a telephone. Note that the hold is generally performed when the called party is at the location of the multifunction telephone installed near the multifunction telephone 1 that responded, and when the called party is at a remote location, transfer is performed. Is normal. Line status display lamp 5 _-21 to 5 _-m1 when an instruction to respond to an incoming call a verbal does not change with enhanced phone 1 and the multifunction telephone 2 to m (Fig. 5
State number 4).

The line 1 on which the multi-function telephone 2 was on hold
When the line button 4 _{-21 of} is pressed to respond, the line 1 and the multi-function telephone 2 enter the call state, and the line status display lamps 5 _-11 to 5 _-11 corresponding to the line 1 of all the multi-function telephones 1 to m
5- _m1 is in the state of red ignition and indicates that it is in use (see state number 4 in FIG. 5).

In the prior art, the holding and the response to the holding line are performed as described above. However, if a plurality of lines are put on hold at the same time, the multifunction telephone 2 verbally instructed to answer. It is not possible to identify which of a plurality of lines should be answered, and the multifunction telephone 1 that answers first
It is necessary to reconfirm to the respondent of the multi-function telephone, but if the multi-function telephone is a telephone specializing in reception, and if the multi-function telephone 1 holds a plurality of lines, any of the multi-function telephone 1 will have multiple functions. It is not possible to immediately discriminate whether or not the call came to the telephone set 2.

[0018]

Conventionally, in the direct line system in which a line is assigned to a button of a multi-function telephone, the same hold display is displayed when a plurality of lines are held simultaneously, so that a response is made to the holding line. There is a drawback that the multifunctional telephone side trying to identify the holding line to which it should respond must not.

An object of the present invention is to display a responded line so that it can be identified on a multi-function telephone that should respond to one of a plurality of held lines.

[0020]

FIG. 1 illustrates the principle of the present invention. In the figure, 1 _-1 to 1 _-m are multiple (m) multifunction telephones, 2 _-1 to 2 _-n are multiple (n) lines, 3 is a control device for controlling a private branch exchange, and 4 _-11 to 4 _-mn is a multifunction telephone 1 _-1
Lines 1 to 1- _m are assigned to the lines 2 _-1 to 2- _n for each line.

5_-11~ 5_-mn, 6 and 7 are the multi-function phones
Machine 1_-1~ 1_-mProvided in 5_-11~ 5_-mnIs the line
Tongue 4_-11~ 4_-mnCorresponding to each line 2_-1~ 2_-nState of
Line status display means for displaying, and 6 is a call with a multifunction telephone
Inside line (eg line 2_-1) Request for suspension by the control device
Hold request means for sending to 3 and 7 for the held line 2 _-1
Multi-function telephone that should respond to (for example, multi-function telephone 1_-2)
Sending response telephone designation information designating to the control device 3
It is a response telephone designating means.

8 and 9 are provided in the control device 3,
8 receives the hold request, the multifunction telephone 1 _-1
Hold display unit to 1 the hold line 2 _-1 corresponding line status display means of the _-m 5 _{-1 1} to 5 _-m1該回line 2 _-1 to indicate that a pending 9 pending request The line status corresponding to the hold line 2 _-1 of the designated multifunction telephone 1 _-2 when the answering telephone designation information is received subsequent to the hold request from the performed multifunction telephone (for example, 1 _-1 ).該回lines on the display unit 5 _-21 is the response pending line display means for displaying that the object to be responsive hold line.

[0023]

In FIG. 1, one of the lines 2 _-1 to 2 _-n , for example, the line 2 _-1 , is detected by the control unit 3 by a known method when there is an incoming call, and the whole process is performed by a process not shown. Line status display means 5 corresponding to the line 2 _-1 of the multifunction telephones 1 _-1 to 1 _-m
-Displays an incoming _{call notification} on _{-11 to} 5- _m1 .

Looking at this display, when one of the multifunction telephones 1 _-1 to 1 _-m , for example, the multifunction telephone 1 _-1 responds by pressing the line button 4 _-11 corresponding to the line 2 _-1 , the control is performed. The device 3 controls a communication path network (not shown) to connect the line 2 _-1 and the multifunction telephone 1 _-1 to enable communication. At this time, the controller 3 performs the line status display means 5 by a process not shown.
_{-11 to} 5- _m1 is displayed to inform that the line 2 _-1 is in use.

As a result of the answerer of the multi-function telephone 1 _-1 talking with the calling party of the line 2 _-1 , the calling party of the calling party (called party)
_Suppose that you have confirmed that you are a user of the multi-function telephone 1-2. At this time, if the enhanced phone 1 _-2 long as it is installed in the vicinity of the multifunction telephone 1 _-1, responder enhanced phone 1 _-1 multifunctional pending line without known transfer operations signal the incoming call verbally to the user of the telephone 1 _-2 is common.

At this time, the multifunction telephone 1_-1The responders of
A hold request is made to the control device 3 by pressing the stay requesting means 6.
To do. The hold display means 8 of the control device 3 receives this hold request.
When the communication is received, the line 2 is executed by the processing not shown._-1On hold
And at the same time a multifunction telephone 1 _-1~ 1_-mLine 2_-1Corresponding to
Line status display means 5_-11~ 5_-m1To the line 2_-1Gaho
Display to notify that you are on hold (in this case, hold
Multifunctional telephone 1_-2And other multifunction phones 1_-2~ 1
_-mIs usually different, but this is
Details will be described in Examples).

[0027] In the multi-function telephone 1 _-2 line button 5 corresponding to line status display unit 5 _-21 that hold display is performed
_{When -21} is pressed, the control device 3 that detects this connects the on-hold line 2 _-1 and the multifunction telephone 1 _-2 , so that the call becomes possible. At this time, the control device 3 controls the multifunction telephone 1
Performs display indicating that the line 2 _-1 is in use for _-1 to 1 _-m line status display means 5 _-11 to 5 _-m1.

The above is the case where there is no other holding line, but when the multifunction telephone 1 _-1 tries to hold the line 2 _-1 and it is found that there is another holding line. In the multi-function telephone _1-1 , the hold requesting means 6 is pressed to issue a hold request to the control device 3, and then the answering telephone designating means 7 designates a telephone that responds to the hold line. information identifying the 1 _-2 for example and sends the telephone number. In the control device 3, when the hold display means 8 receives the hold request after the hold display means 8 receives the hold telephone designation information, the response hold position display means 9 identifies this information and the telephone designated by the answer telephone designation information, that is, Line status display means 5 corresponding to the hold line 2 _-1 of the multifunction telephone 1 _{-2
-21 is} displayed for the answering hold line different from the hold display.

Since the multifunction telephone 1 _-2 can confirm that the holding line to which it responds is the line 2 _-1 by this answering hold line display, it responds by pressing the corresponding line button 4 _-21. .. As a result, the control device 3 connects the on-hold line 2 _-1 and the multifunction telephone 1 _-2 to enable a call. Controller 3 simultaneously change the display in using the line status display means 5 _-11 to 5 _-m1 corresponding to the line _2-1 of all multifunction telephone 1 _-1 to 1 _-m.

As described above, according to the present invention, even if there are a plurality of lines on hold, the display of the hold line to be answered is displayed on the hold display of other hold lines in the multi-function telephone that tries to answer one of them. Therefore, the responded line can be easily identified.

[0031]

FIG. 2 is a connection diagram of a multifunction telephone to which the present invention is applied, FIG. 3 is a button layout diagram of the multifunction telephone to which the present invention is applied, and FIG. 4 is a line status display lamp of an embodiment of the present invention. It is an ignition state diagram.

[0032] Through the drawings, the same symbols indicate the same object, 4 _-11 to 4 _-mn the line button 6 is an implementation of the pending request means 6 in FIG. 1 by the hold button, 7 FIG keypad The answer telephone designating means in 1 is realized. Although the connection diagram of the multi-function telephone of FIG. 2 and the button layout of the multi-function telephone of FIG. 3 are common to those of the prior art, the answering hold line display is displayed in the control device (CC) 14 of FIG. The point that the means 9 (not shown) is built-in and the ignition state of the operation and line status display lamp are different from those of the prior art.

Hereinafter, FIG. 2 to FIG. 4 will be used in combination with the prior art.
Incoming call, answer, hold and response to hold line under the same conditions
The operation in the case of being described is explained, but the part that overlaps with the conventional technology
The explanation of the minutes is simplified, and the explanation focuses on the parts that differ from the conventional technology.
Reveal The line 2 in the configuration of FIG._-1~ 2_-nAnd figure
2 and the multifunction telephone 1 of FIG._-1~ 1_-mLine button 4
_-i1~ 4_-inCorrespondence (not shown in FIG. 2) is shown in FIG.
(However, Figure 1 is for explanation
Figure, line 2_-1~ 2_-nAnd multifunction telephone 1_-1~ 1_-mIs
Not directly connected).

If there is an incoming call on the line 1 of the lines 2 _-1 to 2 _-n (hereinafter referred to as the lines 1 to n), the central line circuit 12 _-1
The control device 14 that has identified the incoming call via the telephone circuit 11 _-1 ~
A line status display lamp 5 _{-11 to} 5 _-1m corresponding to the line 1 of all the multifunction telephones 1 _-1 to 1 _-m (hereinafter referred to as multifunction telephone 1 to multifunction telephone m) via 11- _m Flashes in red (see status number 1 in FIG. 4).

When the multi-function telephone 1 responds by pressing the line button 4 _-11 , the line 1 and the multi-function telephone 1 enter the call state, and the line states corresponding to the line 1 of all the multi-function telephones 1 to m. The indicator lamps 5 _{-11 to} 5 _{-1 m} are in a red ignition state, indicating that the line 1 is in use (see state number 2 in FIG. 4).

When the responder of the multi-function telephone 1 who has talked with the caller confirms that the caller wants to talk with the person who is seated in the multi-function telephone 2, the line 1 is called. The hold button 6 is pressed to put it in the hold state. When the hold button 6 is pressed, the multi-functional telephone 1 issues a hold request to the control device 14, and the hold display control unit 8 of the control device 14 is issued.
Puts line 1 on hold and simultaneously displays on line 1 to m that line 1 is on hold.

In this case, it is general to change the hold display of the multi-function telephone 1 that has issued the hold request and the other multi-function telephones 2 to m. That is, line 1 corresponding line status display lamp 5 _-11 multifunction telephone 1 was pending requests are flashes in green as a self hold display for displaying that the self is suspended, the other multifunction telephone 2~m The same line status display lamps 5 _{-21 to} 5 _-m1 are in a green ignition state as a hold display for informing that the line 1 is in a hold state (see state number 3 in FIG. 4).

When the line 1 is put on hold when the line 1 is put on hold, the responder of the multi-function telephone 1 is the callee of the called party at the multi-function telephone 2 seat. Is verbally notified. Ignition state of the line status LED 5 _-11 to 5 _-m1 all in a state in which an instruction to respond to an incoming call a verbal multifunction telephone 1~m does not change (the same as the state number 4 in this case is 5 Will be).

Line 1 on which the multi-function telephone 2 was on hold
When the line button 4 _{-21 of} is pressed to respond, the line 1 and the multi-function telephone 2 enter the call state, and the line status display lamps 5 _-11 to 5 _-11 corresponding to the line 1 of all the multi-function telephones 1 to m
5- _m1 is a red ignition and indicates that it is in use (in this case also, it is the same as the state number 5 in FIG. 5).

However, the responder of the multi-function telephone 1 makes the line 1
If there is another line on hold when the call is put on hold, the responder of the multifunction telephone 1 presses the hold button 6 and then uses the keypad 7 to input the telephone number (extension number) of the multifunction telephone 2. Dial. This telephone number serves as answering telephone designation information that designates a telephone to respond. When the telephone number of the response telephone designation information is input within a fixed time after the hold display control unit 8 receives the hold request, the response instruction line display control unit 9 in the control device 3 corresponds to the input telephone number. The multifunctional telephone (in this case, the multifunctional telephone 2) is identified, and the line status display lamp _5-21 of the relevant multifunctional telephone 2 blinks in orange. This blinking in orange indicates the held line to be answered, that is, the holding line to respond, and the green and red LEDs (not shown) that constitute the line status display lamp 5 _-ij
It is realized by blinking at the same time. At this time, the line status display lamp _5-21 of the multi-function telephone 1 continues to blink in green, and the multi-function telephone 1 and the unexpected multi-function telephone 3 to
The line status display lamps 5 _{-3 1 to} 5 _{-m 1 of} m continue to be in the green ignition state (see state number 4 in FIG. 4).

Line 1 in which the multi-function telephone 2 was on hold
Line 1 and multifunction telephone 2 by a control line button 4 _-21 a pressing and control unit 3 corresponding to become call state, the display line status of all multifunction telephone 1~m lamp 5 _-11
~ 5- _m1 changes to red ignition (see state number 5 in Figure 4).

As described above, according to the present invention, when there are a plurality of holding lines, the line status display lamp 5 _{-i j} of the designated holding line is different in the multi-function telephone which is requested to respond to one of the holding lines. The answering line is displayed differently from the line on hold, so the line to answer can be identified immediately.

Although the embodiments of the present invention have been described with reference to FIGS. 2 to 4, FIGS. 2 to 4 merely show one embodiment of the present invention, and only the embodiments of the present invention are shown. Needless to say, it is not limited to. For example, in the above description, the response-holding line display is blinked in orange, but the effect of the present invention does not change even if another color, for example, green is blinked at a speed different from that of the self-holding display. Also, although it has been described that the telephone number of the multifunction telephone that should respond as the answering telephone designation information is used, the information for identifying the answering telephone designation information before the telephone number is:
For example, it is obvious that the effect of the present invention does not change even if "#X" or "* Y" (X and Y are numbers) is added. Further, in FIG. 2, the hold display control unit 8 and the response designation hold line display control unit 9 are shown as separate units in the control device 3, but the effect of the present invention does not change even if they are combined. Further, in the above description, a private branch exchange is taken as an example, but it is also clear that the present invention is applicable to a system for allocating a line to a button such as a key telephone system or a button telephone device, and the present invention is a modification thereof. Does not exclude

[0044]

As described above, according to the present invention,
In the direct line method in which a line is assigned to arbitrary buttons on multiple multifunction phones, even if there are multiple hold lines when the multifunction phone that responded to the line puts the line on hold and answers the other multifunction phones Since a hold display different from the display of other hold lines is displayed on a multi-function telephone that has been requested to respond, it is possible to easily identify the hold line to respond to, and a direct line private branch exchange or key telephone system. The operability of can be significantly improved.

[Brief description of drawings]

FIG. 1 is an explanatory view of the principle of the present invention.

[Fig. 2] Connection diagram of multi-function telephone

[Fig.3] Button layout of multifunction telephone

FIG. 4 is a diagram showing an ignition state of a line status display lamp according to an embodiment of the present invention.

FIG. 5: Ignition state diagram of line state display lamp of the prior art

[Explanation of symbols]

1- _i multi-function telephone (i = 1 to m) 2 _-j line (j = 1 to n) 3 control device 4 _-ij line button 5 _-ij line status display means 6 hold requesting means 7 response telephone designating means 8 hold Display means 9 Answered hold line display means

Claims (1)

[Claims] 1. A plurality of lines (2_-1~ 2_-n) For each line
Number of multifunction phones (1 _-1~ 1_-m) Line button (4_-11~ Four
_-mn) To the incoming call line (2_-j)
The line button (4) corresponding to (j = 1 to n)_-ij) (i = 1
Private branch exchange that uses the local line response method to respond by pressing (-m)
It is a method of displaying the hold line of the multifunctional telephone housed in the machine.
The plurality of multifunction telephones (1_-1~ 1_-m) Each of the above
Line button (4_-11~ Four_{-m n}) For each line (2
_-1~ 2_-n) Line status display means (5_-11~
 Five_-mn) And the busy line (2_-1) Request to control the private branch exchange
Hold request means (6) for sending to the control device (3)_-1) A multifunction phone that should answer
(1_-2) Is specified in the control device
When a response telephone designating means (7) for sending to (3) is provided and the hold request is received in the control device (3)
In addition,_-1~ 1_-m) Of the holding line (2_-1) To
Corresponding line status display means (5_-11~ Five_-m1) To the line
(2_-1Hold display means (8) for displaying that () is on hold
And the multifunctional telephone (1_-1) From the above hold
When the response telephone designation information is received following the request
The specified multifunction telephone (1_-2) Of the holding line (2
_-1) Corresponding to the line status display means (5_{-twenty one}) The line
Answered hold line display that indicates that the line is an answer hold line
A means (9) is provided so that when a plurality of lines are on hold,
A specific line (2_-1) To answer
(1_-2), The multifunctional telephone (1 _-2) Before
Line (2_-1) Corresponding to the line status display means (5_{-twenty one}) To others
Answered hold line table that is different from the hold display for other lines in hold status
Hold line display for multi-function telephones
Method.