JPH05266045A - Order reception processor - Google Patents

Abstract

PURPOSE:To extract the name of a customer out of a customer data file without knowing the customer name by telephone based on the subscriber number received from a private branch switchboard when the order of commodities is received form the customer by telephone. CONSTITUTION:A number receiving part 6 receives the signal including the subscriber number called by a subscriber through a private branch switchboard 7 and outputs the subscriber number. A customer data file storage part 2 stores the subscriber number, the customer name corresponding to the subscriber number, the names of commodities ordered by the customer in the past, and the unit prices of these commodities. An information processing control part 1 receives the subscriber number from the part 6 and extracts the customer name corresponding to the subscriber number together with the preceding commodity names and unit prices out of the part 2 and displays them at a screen display part 5 and within an order reception data file input screen. Then the part 1 inputs the order reception data received from the customer by telephone and through a keyboard 4 and produces an order reception data file to store this file in an order reception data file storage part 3.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order processing apparatus, and more particularly to an order processing apparatus that creates and stores order data for merchandise based on information heard from a customer by telephone.

[0002]

2. Description of the Related Art FIG. 4 is a block diagram showing an example of a conventional order processing apparatus of this type.

In FIG. 4, a conventional order processing apparatus includes a keyboard 4, a screen display section 5 for displaying an order data input screen, and an order data file storage section 3 for storing the created order data as an order data file. , A customer data file storage unit 20 in which a customer name and a product name ordered by this customer in the past are stored as a customer data file, and a screen for inputting an order data file is created and displayed on the screen display unit 5 described above. The information is output and displayed on the screen, and the information of the product in the customer data file storage unit 20 corresponding to the customer name input from the keyboard 4 is taken out and displayed at a predetermined position in the order data file input screen described above, and the keyboard 4 is used. The order data file is created based on the input of, and the order data file is stored in the order data file storage unit 3. When a predetermined command input from the keyboard 4 is input, the information processing control unit 11 is configured to perform a process of outputting the contents of the order data file stored in the order data file storage unit 3 to the outside. Has been done.

The customer data file stored in the customer data file storage unit 20 is associated with the customer name, and the product name, the product code, and the unit price of the product ordered by the customer in the past are recorded in the past. Are stored in descending order of the number of orders or the quantity.

When an order for a product from a customer is received by a separately provided telephone, the customer name is heard by the telephone, the customer name is input from the keyboard 4, and the information processing control unit 11 extracts the customer name from the customer data file. The above-mentioned product name or the like relating to the customer name is extracted, and the information such as the product name is inserted into the screen for inputting the order data file generated by the information processing control unit 11, and the screen display unit 5
While listening to the customer's order on the telephone, the necessary information is entered from the keyboard 4,
The information processing control unit 11 creates an order data file, and the created order data file is stored in the order data file storage unit 3 by an instruction from the keyboard 4.

The contents of the order file stored in the order data file storage unit 3 are input by a predetermined command from the keyboard 4, read by the information processing control unit 11, and output to the outside. This external output, for example,
If added to a printer, order data can be printed on the paper.

When receiving a telephone call from a customer, the above-mentioned conventional order processing apparatus requires that the operator of the order processing apparatus hear the customer's name by telephone, and the heard customer name is input from a keyboard. Since it is necessary, there is a drawback that there are many chances that the customer name is missed and the customer name is input incorrectly by the keyboard.
An object of the present invention is to store the subscriber number of a telephone to be dialed by a customer in the above-mentioned customer data file in association with the customer name, receive the subscriber number dialed by the customer from the private branch exchange, An object of the present invention is to provide an order processing device capable of taking out a customer who placed an order from a customer data file and displaying it on a screen for inputting an order data file without requiring the customer name to be input from a keyboard.

[0008]

According to the order processing apparatus of the present invention, the order data for the product is displayed on the screen display unit from an external input device such as a keyboard based on information obtained by listening to and listening to information about the product from the customer. The order data file input screen displayed on the screen is created as a order data file for the order data of the product, stored in the order data file storage unit, and the stored contents of the order data file are predetermined from the external input device. In an order processing device that performs processing to output to the outside when the command is input, a product ordered by a customer who has a customer name and one or more customer names in the subscriber number column of the private branch exchange to be dialed by the customer Customer data file storage unit for storing the first and second names in association with the subscriber number in a predetermined order A number receiving unit for extracting and outputting the subscriber number from a signal containing the subscriber number of the private branch exchange dialed by the customer, which is output when the private branch exchange receives a telephone call from the customer; When the subscriber number is received, the customer name corresponding to the subscriber number, the product name stored in association with the customer name, and the information about the unit price are extracted by referring to the customer data file storage unit, and the order is received. The extracted customer name, product name and unit price thereof are inserted and displayed on the data file input screen, the required information is input by the external input device to create a file relating to the order data, and is stored in the order data file storage unit. The stored order data file is stored, and when the predetermined command is input from the external input device, the contents of the order data file are externally stored. It is configured to include an information processing control unit to perform the process of force.

[0009]

Embodiments of the present invention will now be described with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the order processing apparatus of the present invention.

As shown in FIG. 1, the order receiving apparatus of the present embodiment has a customer data file storage unit 2 that stores in advance customer data as a customer data file, and an order receiving apparatus that stores the created order receiving data file. When the subscriber number is received from the data file storage unit 3, the keyboard 4 for inputting necessary data and commands to the information processing control unit 1 to be described later, and the number receiving unit 6 to be described later, this subscription is made from the customer data file 2. Data regarding the customer corresponding to the person number is extracted, order data is created according to the data and instructions input from the keyboard 4, and is stored in the order data file storage unit 3, and is also stored in the order data file storage unit 3. The information processing control unit 1 that outputs the contents of the order data file to the outside and the customer from the output signals from the private branch exchange And a number receiving unit 6 for extracting the subscriber number dialed outputs to the information processing controller 1 described above.

Further, in FIG. 1, the customer side telephone 9
And a telephone 10 installed near the order processing apparatus of the present invention, and when a call signal having a plurality of specific subscriber numbers and designating the subscriber numbers is received, the call signal is preliminarily obtained according to the call signals. A private branch exchange 7, which connects a line to a predetermined telephone set 10 and sends a signal including a received subscriber number to a number receiving unit 6, a telephone set 9 and a private branch exchange 7
A public line network 8 for connecting lines to and is shown.

When a plurality of customers place an order for a product, they dial the telephone numbers 10 connected to the private branch exchange 7 by dialing different predesignated subscriber numbers among the subscriber numbers of the private branch exchange 7, respectively. call.

FIG. 2 is an explanatory diagram showing the contents of a customer data file stored in advance in the customer data file storage unit 2. As shown in FIG. 2, for each subscriber number of the telephone to which the private branch exchange 7 subscribes, the customer name corresponding to the subscriber number and the product ordered by the customer in the past, for example, the order A customer data file in which the product code, the product name, and the unit price of the product are stored in association with each other in descending order of the number of products is created and stored in advance in the customer data file storage unit 2.

The private branch exchange 7 has a plurality of subscriber numbers as described above, and there is a telephone call from a telephone from an outside subscriber who designates any one of the plurality of subscriber numbers. Then, the line from the external subscriber who transmitted the call is connected to the telephone 10 corresponding to the subscriber number dialed by the subscriber's telephone, and at the same time, a signal including this subscriber number is sent to the outside.

An external output containing the subscriber number called by the received external subscriber is connected to the number receiving unit 6. When the receiving unit 6 receives this signal, the subscriber number, that is, the external customer, from the received signal, for example,
The telephone number dialed by the telephone 9 is extracted and output to the external processing control unit 1. When the information processing control unit 1 receives this subscriber number, it refers to the customer data file in the customer data file storage unit 2. The customer name corresponding to the received subscriber number and the information on the product name and unit price ordered by this customer in the past are extracted, and the order data file input screen according to the predetermined specifications is created and the screen display unit is created. 5 is output to the screen display unit 5.

FIG. 3 is an explanatory view showing the screen for inputting the order data file displayed on the screen display unit 5.

In the screen for inputting the order data file, the customer name extracted from the customer data file and the products ordered in the past by the customer and stored in the customer data file and the unit price thereof are inserted. Is displayed.

Inputting the product ordered by the customer this time, the quantity and the unit price, which is heard from the customer by the telephone 10 from the keyboard 4 on this screen, and then inputting a predetermined command from the keyboard 4. The information processing control unit 1 stores the order data input to the order data file input screen as an order data file in the order data file storage unit 3.

By adding a predetermined output command to the information processing controller 1 from the keyboard 4, the order data file thus created and stored is read by the information processing controller 1 from the order data file memory 3. It can be output and output to the outside. If this external output is connected to, for example, a printer, the order data can be printed on the paper by the printer.

As is clear from the above description, the customer name corresponding to the subscriber number dialed by the customer who has arrived at the private branch exchange, the product name ordered by the customer in the past, and the unit price thereof are extracted from the customer data file. By displaying it on the screen for inputting the order data file, it is not necessary for the operator to ask the customer name by telephone when creating the order data file.

[0022]

As described above, the order processing apparatus of the present invention inputs the subscriber number called by the customer output from the private branch exchange, and refers to the customer data file to enter the above-mentioned subscriber number. Since the customer name stored in association with the customer, the name of the product ordered by this customer in the past, and the data related to the unit price are displayed on the screen for inputting the order data file, it is not necessary to find out the customer name by telephone, It has an effect of preventing an erroneous listening at the time of and an erroneous input when the heard customer name is input by the keyboard.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of an order processing apparatus according to the present invention.

FIG. 2 is an explanatory diagram showing the contents of a customer data file in the embodiment shown in FIG.

FIG. 3 is an explanatory diagram showing an order data file input screen displayed on the screen display unit 5 of FIG.

FIG. 4 is a block diagram showing an example of a conventional order processing apparatus of this type.

[Explanation of symbols]

 1 Information processing control unit 2 Customer data file storage unit 3 Order data file storage unit 4 Keyboard 5 Screen display unit 6 Number receiving unit

Claims (1)

[Claims] 1. Inputting order data for the product according to an order input data file input screen displayed on a screen display unit from an external input device such as a keyboard based on information obtained after listening to information about the product from a customer A process for creating a file relating to the order data for the product as an order data file, storing it in the order data file storage unit, and outputting the stored contents of the order data file to the outside when a predetermined command is input from the external input device In the order processing device, the customer number and the product name ordered from the customer having one or more customer names in the subscriber number column of the private branch exchange to be dialed by the customer are ordered in a predetermined order. The customer data file storage section that stores the data in association with the PBX and the private branch exchange received a call from the customer. When the customer dials, the number receiving unit that extracts and outputs the subscriber number from the signal containing the subscriber number of the private branch exchange, and when the extracted subscriber number is received, the subscriber number becomes the subscriber number. The corresponding customer name, the product name stored in association with this customer name, and information about the unit price are extracted by referring to the customer data file storage unit, and the extracted customer name is displayed on the order data file input screen. The product name and unit price are inserted and displayed, the required information is input by the external input device to create a file relating to the order data, and the stored order data file is stored in the order data file storage unit and externally input. And an information processing control unit that performs a process of outputting the contents of the order data file to the outside when the predetermined command is input from the device. Order processing apparatus, characterized in that.