JPH05153654A - Automatic connection device for radio telephone - Google Patents

Abstract

PURPOSE:To eliminate operator's work and to contrive a fully unmanned operation by automatically performing vehicle control. CONSTITUTION:This device is interposed between a public telephone network 12 to which telephone sets 10 are connected and a response device 16 mounted on a vehicle 14, and is provided with a channel switching device 18, radio equipment 20, a speech recognition and response device 22, and a controller 24. The switching device 18 is connected to the network 12 through an adapter 26 and also connected to the radio equipment 20 and recognition and response device 22. The device 22 is equipped with a speech recognition part which recognizes and outputs a speech to the controller 24 and a speech response part which receives the output signal of the device 24 and generates and outputs machine words to the telephone sets 10 and response device 16. The controller 24 is actuated with call information of the telephone sets 10 to receive the output signal of the recognition and response device 22, select a specific vehicle from a database 28, and inform the response device 16 of that, and also receives the output signal of the device 16 to connect the telephone sets 10 to the response device 16 through the switching device 18.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone wireless automatic connection device, and more particularly, to an automatic connection device for receiving unmanned telephone calls and wirelessly calling an appropriate person to make mutual calls. ..

[0002]

2. Description of the Related Art In a taxi radio system which is currently put into practical use in a large city, when a customer requests a taxi company to dispatch a vehicle by telephone, the operator who receives the request informs each vehicle of the location of the vehicle. A method of making a wireless call and notifying the customer of the number of the vehicle that responded to the call is generally adopted.

However, in such a system, since it is necessary to confirm the vacant car wirelessly each time a telephone call is received, the processing time per case becomes long, and it is difficult to secure an operator. It is difficult to meet the demand to meet.

Therefore, for example, Japanese Patent Application Laid-Open Nos. 1-28800 and 1-213798 propose an automatic vehicle dispatching system for shortening the processing time and reducing the number of operators. However, the automatic vehicle allocation methods disclosed in these publications have the following technical problems.

[0005]

That is, in the automatic vehicle dispatching method disclosed in the above publications, the configuration is such that the customer code is input to the automatic response device, and the response to the customer registered in advance is not provided. Although it is automated, it has the same problem as before because it employs a configuration in which operators respond to non-registered users. Further, even if the user is registered, the operator intervenes in calling the selected vehicle and the like, which reduces the operator's work, but the operator cannot be completely eliminated.

The present invention has been made in view of the above problems, and an object thereof is to automatically perform vehicle management to abolish operator work.
It is to provide a telephone wireless connection device that can be completely unmanned.

[0007]

To achieve the above object, the present invention provides a telephone connected via a public line network, and a response device mounted on a plurality of vehicles connected via radios. , A speech path switching device interposed between the public line network and the wireless device, a voice recognition / response device connected to the speech path switching device, and activated by call information from the telephone, Upon receiving the output signal of the voice recognition / response device, a specific vehicle is selected from the information stored in advance, the call information is transmitted to the response device by the wireless device, and the output signal from the response device is transmitted. In addition, it is characterized by having a control device for connecting the telephone and the response device via the communication path switching device.

[0008]

According to the telephone wireless automatic connection device having the above-described structure, the answering device of the vehicle selected from the information stored in advance and the telephone that has transmitted the call information are automatically connected through the call path switching device. It

[0009]

Preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings. FIG. 1 shows an embodiment of an automatic telephone wireless connection apparatus according to the present invention. The telephone wireless automatic connection device shown in the figure is interposed between a public line network 12 to which a large number of telephones 10 are connected and an answering device 16 mounted on a plurality of vehicles 14, and a call path switching Device 18, radio 20, voice recognition / response device 22
And a control device 24.

The call path switching device 18 is a telephone adapter 26.
Is connected to the public line network 12 via the wireless network 20 and the voice recognition / response device 22 to switch the communication path between the telephone 10 and the wireless network 20. It is possible to switch between three states: a connection between the telephone and the voice recognition / response device 22, a connection between the wireless device 20 and the voice recognition / response device 22, and a connection between the telephone 10 and the wireless device 20. ing.

The voice recognition / response device 22 recognizes a voice (or a machine language) and outputs a data signal corresponding to the voice to a control device 24, and a voice recognition unit which receives an output signal of the control device 24 and outputs a machine signal. A voice response unit that generates a word and outputs the word to the response device 16 via the telephone 10 and the wireless device 20.

The response device 16 mounted on the vehicle 14 includes a response switch 16a for displaying the operating state of the device, and OK and NG switches 16b, c for inputting whether or not a response is possible when the own vehicle is selected. A plurality of area input switches 16d for selecting and inputting an area currently traveling,
It has a plurality of input switches 16e for inputting the operation status of the current vehicle such as empty vehicle, forwarding, actual vehicle, and closed vehicle.

A telephone adapter 26, a wireless device 20, a voice recognition / response device 22 and a database 28 are connected to the control device 24, and the database 28 includes a response device 16 mounted on each vehicle 14. Every time the position of the vehicle or the operation status is changed, the vehicle number is input through the radio 20 by operating the area input switch 16d or the input switch 16d. At this time, the call path switching device 18 includes the wireless device 20 and the voice recognition / response device 2
The situation signal from the vehicle such as the voice input from the response device 16 is set so that the voice recognition
It is converted into a data signal by the response device 22 and the database 2
8 is sequentially input, and information indicating the traveling position and traveling condition of each vehicle 14 is accumulated in a state near real time.

Next, the operation of the telephone wireless automatic connection device having the above-mentioned configuration will be described. First, a customer in need of a vehicle calls the reception center using the telephone 10.
The call signal of the telephone 10 is input to the control device 24 via the telephone adapter 26, and the control device 24 is activated thereby. The control device 24 sends a signal to the call path switching device 18 and sets the call path so that the telephone adapter 26 and the voice recognition / response device 22 are connected.

Next, the control device 24 sends a signal to the voice recognition / response device 22 and asks the customer, for example, <This is an XX company. Please specify where the vehicle is needed. > Is transmitted. Then, when the customer designates the location, the information is taken in through the voice recognition / response device 22 and the customer is called <the vehicle again. Please wait. A synthetic voice of> is transmitted.

The control device 24 which has obtained the location information from the customer
Operates the database 28 and searches for a vehicle having conditions closest to the customer's request.

When a specific vehicle is selected as described above, the control device 24 sends a signal to the communication path switching device 18 and sets the communication path so that the wireless device 20 and the voice recognition / response device 22 are connected. Then, the wireless device 20 is activated.

Then, for the specified vehicle, through the voice recognition / response device 22 and the radio 20, for example,
<XX car, please push the OK switch if you can get on. If you are unable to board, please press the NG switch. A synthetic voice of> is transmitted.

The crew member of the vehicle, to which the above information is transmitted, selects either the OK or NG switch according to the current state and operates it. The control device 24
When the K signal is received, the following procedure is executed, but when the NG signal is received, the procedure returns to the above, the vehicle next closest to the customer's request is searched, and the procedure of and is repeated to select a vehicle that can be boarded.

When a vehicle that can be boarded, that is, an OK signal is obtained, is specified, the control device 24 sends a signal to the communication path switching device 18 to connect the communication path to the wireless device 20 and the telephone adapter 26. Is set to be connected. As a result, the customer and the crew of the vehicle can directly communicate with each other, and more detailed information such as position and arrival time is directly transmitted.

[0021]

As described above in detail in the embodiments,
According to the telephone wireless automatic connection device of the present invention, a vehicle response device selected from information stored in advance,
A customer who needs a vehicle is automatically connected to the telephone that sent the call information via the call path switching device, which eliminates the need for an operator, reduces costs, and allows the customer to interact with the customer without human intervention. Since it becomes possible to directly interact with the crew, it is expected that the response speed to customers will be improved.

[Brief description of drawings]

FIG. 1 is an overall explanatory diagram of a telephone wireless automatic connection device according to the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Telephone 12 Public line network 14 Vehicle 16 Response device 18 Call path switching device 20 Radio equipment 22 Voice recognition / response device 24 Control device

Claims (1)

[Claims] 1. A telephone connected via a public line network, a response device mounted on a plurality of vehicles connected via a radio, and an intermediary between the public line network and the radio. And a voice recognition / response device connected to the communication route switching device, activated by call information from the telephone, and stored in advance in response to an output signal of the voice recognition / response device. A specific vehicle is selected from the information present, the call information is transmitted to the response device by the wireless device, and an output signal from the response device is received, and the telephone and the telephone are connected via the call path switching device. A telephone wireless automatic connection device comprising: a control device for connecting to a response device.