JPH0470948A - Operation manual producing device - Google Patents

Abstract

PURPOSE:To improve the man-machine interface performance and to satisfactorily apply the interface through a communication terminal by receiving the operation data corresponding to the operating contents through the communication terminal and executing plural processing steps after combining them with each other in accordance with the operation data. CONSTITUTION:The data stored in a data storage means 19 are analyzed and then combined with the explanation data on the operating contents of each processing step stored in an instruction information storage means 21. At the same time, the system information stored in a system information storage means 22 is added. So that a desired operation manual is edited and produced. Meanwhile an editing control means 23 takes the explanation data corresponding to the error contents out of the error information storage means 6 and 7 based on the data stored in the means 19 and edits and produces a prescribed error report. The operation manual produced by the means 23 is sent to a communication terminal as well as to an error report communication terminal requested by the means 23. Thus the man-machine interface performance is improved and the interface is simply and satisfactorily applied through the communication terminal.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to an operation manual creation device, and more particularly, the present invention relates to an operation manual creation device that edits and creates an operation manual necessary for executing the functions of equipment according to an operator's request. The present invention relates to an operation manual creation device that outputs an operation manual.

[Conventional technology]

As the functions of OA equipment such as information processing equipment and word processors, and communication equipment such as FAX mail equipment become more sophisticated, the operations become more complex. knowledge is required. For this reason, devices have traditionally been accompanied by detailed operating manuals, and operators operate the devices while referring to the operating manuals.

However, as the functions of devices become more sophisticated, operation manuals also become more detailed and thick, making it difficult to make full use of the operation manuals.

Therefore, conventionally, the equipment itself has a so-called help function, and when the operator becomes unable to understand how to operate the equipment, by inserting a help key, etc., the meaning of the key and the information requested by the operator are displayed on the display. It is being displayed on the

In such conventional help functions, when the help key is pressed, regardless of the operating state of the device,
Help information created in advance is displayed on the display. However, simply displaying such pre-prepared help information on a display does not provide help information appropriate to the operator's proficiency level and stage of operation.

Therefore, conventionally, for example, as described in Japanese Patent Laid-Open No. 61-243518, the user's input history information and the output information from the application system are analyzed to narrow down the help items and display them as a help item table. Then, when the user selects several items that he/she wants to know in sequence, help information most suitable for the item that the user wants to know is retrieved and displayed based on the user's selection. This help information is created in advance for each help item that the user may request and is stored in the storage unit, and if there is no help information corresponding to the help item selected by the user, the help item selection will be disabled. Expand the range as appropriate and decide which help information to display. Furthermore, as described in Japanese Patent Application Laid-Open No. 62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or when the operator determines that certain guidance information is unnecessary, By prohibiting the display of this guidance information during the next operation process when instructed,
A system has been proposed that displays only appropriate and necessary guidance information in accordance with the operator's proficiency level. The guidance information in this case is also prepared in advance assuming the proficiency level of the operator, and is appropriately selected from the plurality of guidance information and displayed.

Furthermore, as described in Japanese Unexamined Patent Application Publication No. 63-66623, data regarding the user's personal data and operation history, as well as data regarding the installation environment and operation history of the terminal device, can be used to determine what the user wants. A method has been proposed that detects an operating method that allows the user to reach a desired service in the shortest time and provides it to the user via a display, thereby providing help information that corresponds to the individual's level of proficiency.

The help information in this case is also prepared in advance assuming the user's proficiency level, and is appropriately selected from the plurality of help information and output.

Furthermore, as described in Japanese Patent Application No. 1-280821, there has been conventionally provided a means for storing a series of operation procedure sequences for each operation of an application program, and a means for storing guide help information for each unit of state and operation. A means for storing guide help messages as a set, a means for identifying a guide request from a user or an application program, and a means for completing a request operation between posted materials based on the application program status and operation procedure sequence at the time of a guide request. , means for creating a series of operation procedure sequences from the state at the time of request to the end of the operation, means for searching from the guide help information for messages corresponding to each of the series of operation procedure sequences described above, and searching by the same means. means for synthesizing and displaying the guided help information, which stores the content of the guide request (question), the state and state flow of the application program in advance, and uses a state flow table to display the guide help information from the state at the time of the guide request to the purpose. It has been proposed to create a sequence of operation procedure statuses up to the processing of , then search for guidance messages for each of the sequence of operation procedure statuses, and finally synthesize and display the messages in the same order as the procedure. There is. In this case, the guide help information is synthesized as a set of guide help messages for each unit of status and operation, but the guide help messages for each unit are not freely edited to suit the application program, but are set in advance. It is synthesized according to the procedure given.

[Problem to be solved by the invention]

However, such conventional help functions, especially Japanese Patent Application Laid-Open No. 61-243518 and Japanese Patent Application Laid-open No. 62-2621,
In the help function described in Publication No. 20 and Japanese Unexamined Patent Publication No. 63-66623, even if help information corresponding to an individual's proficiency level is output, such help information is created in advance and stored in the memory 1. Since the help information was selected and outputted from multiple sources according to the proficiency level of the individual, it was not only impossible to adequately respond to a wide range of requests, but also difficult to respond to a wide range of requests. There is a problem in that the more support there is, the more a storage unit with a larger capacity is required to store the help information, resulting in higher costs.

In addition, the help function described in Japanese Patent Application No. 1-280821 searches for and displays guides on specific operating procedures to perform the desired process from the point when the user has difficulty with the operation. For this purpose, guide information is synthesized as a set of guide help messages for each unit of status and operation, but this conventional method does not synthesize guide information by freely combining help messages for each unit. Even in this example, there is a problem that it does not sufficiently meet a wide range of demands, and that a large-capacity storage unit is required to meet a wide range of demands, which increases costs.

Furthermore, conventional help functions were positioned as supplementary functions to the operating manual that came with the device, and it was assumed that the user had thoroughly read the operating manual to some extent, so complete beginners could not use the device. When operating the device or if the operating manual attached to the device is lost, there is a problem in that the help function is not sufficient and the device cannot be fully utilized.

In particular, as the functions of devices become more sophisticated and diversified, their operation methods become more complex, and the operation manuals that come with devices are also thicker and more complex. It has become difficult to master how to use it. Therefore, unlike conventional help functions, there is a need for an improved man-machine interface that allows users to fully utilize the device without having to read the operating manual attached to the device.

Furthermore, with conventional help functions, if an operator makes a mistake when requesting the help function and causes an operation error, the operator is not notified of the cause of the operation error. However, the operator repeats the operation error many times without understanding the cause of the error, further impairing the operability.

[Object of the Invention] Therefore, the invention as claimed in claim 1 provides a method for receiving operation inquiries from a communication terminal in a device equipped with a communication function, and creating an operation manual necessary for realizing the intended function of the device. However, when various system information necessary to realize the functions of the device has been input in advance, by incorporating this system information and creating an operation manual, it is possible to operate the iH'lE manual according to its contents. System information can also be input and manipulated, and if there is an error in the inquiry content, the error content is analyzed and a predetermined error report is sent to check whether the operator has forgotten the system information or not. Even if you do not know it, you can realize the functions of devices with communication functions by following the instructions in the operating manual, further improving the man-machine interface and improving the functions of devices with communication functions. Aiming at making it easier and more efficient to use from a communication terminal, the invention according to claim 2 classifies and accumulates inquiry errors according to their contents, and generates error reports according to the contents. By creating and sending it to the communication terminal, the operator of the communication terminal can be clearly notified of the cause of the operation error, reducing the possibility of repeating operation errors even if the operator has forgotten or does not know the system information. , further improve the man-machine interface by making it possible to realize the functions of devices equipped with the desired communication functions, and use the functions of devices equipped with communication functions more easily and fully from communication terminals with better operability. The invention as claimed in claim 3 classifies inquiry errors according to their contents, stores them according to the destination of the communication terminal that received the inquiry, and creates an error report according to the contents. By sending the error report to each destination, it is possible to send an error report according to the operation error of the operator for each destination, correct the operation error, and realize the function of the device equipped with the intended communication function. The purpose is to further improve the man-machine interface, and to make it possible to use the functions of devices equipped with communication functions more easily and satisfactorily from communication terminals with better operability.

[Means for Solving the Problems] In order to achieve the above object, the present invention provides the following features: When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is transmitted to the communication terminal. received from a communication terminal, executes a combination of multiple processing steps according to the operation data,
An operation manual creation device for equipment equipped with a communication function that realizes multiple functions, comprising a reception control means for receiving operation data from the communication terminal, and an operation manual created from the operation data received by the reception control means. a data storage means for extracting and storing data necessary to perform the operations; an error information storage means for storing explanatory data corresponding to the error content of the operation data analyzed from the data extracted and stored in the data storage means; an instruction information storage means for storing explanatory data of operation contents required for each processing step; a system information storage means for storing various system information entered in advance to realize each function of the device; Analyzing the data stored in the storage means and combining the explanatory data of the operation contents at each processing step stored in the instruction information storage means and incorporating the system information stored in the system information storage means to achieve the desired function. Edit and create the operation manual necessary for realizing the above, and also analyze the operation data from the data stored in the data storage means, and when an error is found, retrieve explanatory data corresponding to the content of the error from the error information storage means. an editing control means for editing and creating a predetermined error report; and an editing control means for transmitting the operation manual created by the editing control means to the communication terminal in response to a request from the communication terminal, and for transmitting the operation manual created by the editing control means to the communication terminal according to the error content of the request. The invention according to claim 2, further comprising: transmission control means for transmitting the created error report to the communication terminal; receiving operation data from the communication terminal, combining and executing a plurality of processing steps according to the operation data,
An operation manual creation device for equipment equipped with a communication function that realizes multiple functions, comprising a reception control means for receiving operation data from the communication terminal, and an operation manual created from the operation data received by the reception control means. a data storage means for extracting and storing the data necessary for the above-mentioned processing steps; an instruction information storage means for storing the explanatory data of the operation contents required for each of the above processing steps; a system information storage means for storing various system information inputted in advance; an error information analysis means for analyzing the data stored in the data storage means and classifying and storing the errors by content when an error is found; an error information storage means for storing explanatory data corresponding to the error content analyzed by the error information analysis means; and an error information storage means for storing explanatory data corresponding to the error content analyzed by the error information analysis means; It combines explanatory data of operation details and incorporates the system information stored in the system information storage means to edit and create an operation manual necessary to realize the desired function, and also uses the error information accumulated by the error information analysis means. An editing control means for editing and creating a predetermined error report by combining corresponding explanation data; and an editing control means for transmitting the operation manual created by the editing control means to the communication terminal in response to a request from the communication terminal; In the invention according to claim 3, further comprising: transmission control means for transmitting an error report created according to the error content to the communication terminal, when a predetermined operation is performed on the communication terminal, the error report is transmitted to the communication terminal. A device for creating an operation manual for a device having a communication function that receives operation data corresponding to operation content from the communication terminal, executes a combination of multiple processing steps according to the operation data, and realizes multiple functions. a reception control means for receiving operation data from the communication terminal; a data storage means for extracting and storing data necessary for creating an operation manual from among the operation data received by the reception control means; and each of the above-mentioned processes. An instruction information storage means for storing explanatory data of operation contents required for each step; a system information storage means for storing various system information manually operated in advance to realize each function of the device; and a data storage. An error information analysis means for classifying the error by content and storing it for each destination when an error is detected by analyzing the data stored in the means; and an explanation corresponding to the error content of the operation data analyzed by the error information analysis means. Error information storage means for storing data; data stored in the data storage means is analyzed and explanatory data of the operation contents at each processing step stored in the instruction information storage means are combined and stored in the system information storage means. In addition to editing and creating the operation manual necessary to realize the desired function by incorporating the system information obtained, the user also combines the explanatory data corresponding to the error information accumulated in the error information analysis means to create a specified error report for each destination. an editing control means that edits and creates an operation manual, and sends an operation manual created by the editing control means to a communication terminal in response to a request from the communication terminal, and also sends an error report created by the editing control means according to the error content of the request to the destination. A transmission control means for transmitting data to another communication terminal.

Hereinafter, a detailed description will be given based on examples.

FIG. 1 is a block diagram of a facsimile mail device 1 to which the operation manual creation device of each invention of the present application is applied.
The facsimile mail device 1 includes a system control section 2, a disk control section 3.4, a floppy disk device 5, a hard disk device 6.7, a host interface section 8, and communication processing sections FCUL to FCUn.

The system control unit 2 controls each part of the facsimile mail device according to the program stored in the internal memory or the floppy disk device W5 or the hard disk device 6.7, and in particular controls the floppy disk device 5 and the hard disk device 6. 7, and each communication processing unit FCUI to FCU.
The facsimile mail device 1 executes the sequence by controlling the facsimile mail device 1. The facsimile mail device 1 has various functional services such as a proxy communication function, a broadcast function, a confidential communication function, a specified time transmission function, a bulletin board service function, a post office box function, and a serial mail function. , each communication processing unit FC executes and controls these functions.
This is done by controlling tll to FCUn.

In order to use these functions of the facsimile mail device 1, a communication terminal (for example, a facsimile machine) connected to the facsimile mail device 1 must perform certain operations on the facsimile mail device 1 to request a service. If necessary, in the present invention, as will be described later, the communication terminal can request the facsimile mail device 1 for an operation manual showing the operation contents of this service request.

The disk control section 3 and the disk control section 4 control the drive of the floppy disk device 5 and the hard disk device 6.7, and the floppy disk device 5 and the hard disk device 6.7 store basic programs and various data as a facsimile mail device. In particular, it stores messages sent from communication terminals and messages sent from a host device (described later). In addition, various operation error formats corresponding to operation error codes are stored in the hard disk drive 6.7 in advance, and when an error occurs in the operation content received from the other party's communication terminal, a message explaining the operation error described later is sent. It is read out and used during editing processing. The hard disk device 6.7 has a function as an error information storage means.

The host interface unit 8 includes a host device, for example,
A computer device or the like is connected, and the host interface section 8 executes transmission control with the host device. What is connected to this host interface section 8 is not limited to host devices such as computer devices,
For example, it may be another facsimile mail device. The host interface section 8 includes a DMAC (direct memory access controller) that directly connects the host device and the facsimile mail device 1, and a communication control section that connects the host device and the facsimile mail device 1 via a line. etc. are used.

The communication processing units FCUI to FCUn are provided as many as the number of storage lines, and each communication processing unit FCIII to FCUn is provided as the number of storage lines.
As shown in the figure, the communication processing units FCUI and FCUn include a network control unit 11, a modem 12, a communication control unit 13, a manual generation buffer 14, an encoding/decoding unit 15, a channel control unit 16, a control program storage unit 17, OMR
Processing section 18, data storage section 19, storage memory 20, instruction information storage section 21, system information storage section 22
, an editing control section 23, a bus control section 24, and the like.

Lines L1 to Ln are connected to the network control unit 11, and the line L
For example, telephone lines are connected to 1 to Ln. The network control unit 11 is a so-called AA-NCU, and performs automatic light processing, incoming call processing, and the like.

Modem 12 modulates the transmitted signal and demodulates the received signal.

The communication control unit 13 exchanges facsimile control signals with a communication terminal (for example, a facsimile machine) connected via the lines L1 to Ln, and executes a facsimile communication procedure.

In the manual generation buffer 14, operation manuals and various operation error formats for each invention of the present application, which will be described later, are expanded.

The encoding/decoding unit 15 encodes the message using a predetermined encoding method, and also decodes the encoded message.

The control program storage unit 17 includes communication processing units FCυ1 to F
The basic program as CUn, the operation manual generation/output processing program of each invention of the present application, the error report generation/output program, etc. are stored, and the channel control unit 16 executes the communication processing unit FC [ It controls each unit of 11 to FC1ln to execute a sequence as communication processing units FCUI to FC1ln, and also executes operation manual generation/output processing and error report generation/output processing of each invention of the present application.

The OMR processing unit (OMR processing means) 18
Detection of whether or not the received message is an MR sheet message, and when the received message is an OMR sheet message, the received OMR
Marks made on the OMR sheet and mark positions are detected from the electronic message on the sheet, and the detection results are stored in the storage memory 20.

The data storage unit (data storage means) 19 has a line L1=L
Out of the data (telegrams, dial tone, etc.) sent from the other party's communication terminal via n, only the data necessary for creating the operation manual is stored, and the data necessary for creating the operation manual is, for example, the operation manual. The request command, the type of operation manual requested (that is, the type of service function that the other operator requests from the facsimile mail device 1), the type of the other operator (for example, the ID of the other party's terminal, the operator ID, etc.), and the other operator. This is data related to data showing the level of proficiency.

As described above, the storage memory 20 includes the OMR processing unit 18
Temporarily stores the detection result of the message on the OMR sheet detected by the OMR sheet and messages other than the OMR sheet when transferring it to the floppy disk device 5 or hard disk device 6.7, and also stores it in the floppy disk device 5 or hard disk device 6.7. When transmitting the message via communication processing unit FCU1=FCUn, - hours are stored.

The instruction information storage unit (instruction information storage means) 21 stores explanation data of the operation contents on the communication terminal required for each of a plurality of processing steps to realize the service (function) provided by the facsimile mail device 1. Remember. That is, when requesting a service from the facsimile mail device 1, as shown in FIG. Explanatory data explaining the operation details required at the communication terminal for each pH is stored in advance. Therefore, the instruction information storage unit 21 contains processing steps, knobs PO-pH, etc. necessary for realizing each function of the facsimile mail device 1.
It is only necessary to store explanatory data for each function, and there is no need to store multiple types of help information corresponding to the individual's proficiency level for each function, unlike in the past.

The system information storage unit (system information storage means) 22 stores predetermined system information required to realize the functions of the facsimile mail device 1, and this system information includes, for example, user ID, number, and destination. ID
, No, and the destination telephone number (T'e 1. No).

When there is a request for an operation manual, the editing control unit (editing control means) 23 analyzes the data stored in the data storage unit 19 and determines the type of operation manual requested by the other operator (i.e., the purpose of the operator). The instruction information storage unit 21 stores explanatory data for each of the processing steps PO to pH necessary to realize the desired functions of the facsimile mail device 1 and the proficiency level of the operator. , and edit and create it as an operation manual in the manual generation buffer 14. Further, at this time, if the system information storage unit 22 stores system information necessary to realize the function, the operation manual is created by incorporating this system information. The editing control unit 23 also controls the data storage unit 1.
If the data stored in 9 is analyzed and there is an error in the request content, the data is analyzed and stored in the hard disk drive 6.7 by content and destination.
Explanatory data corresponding to the error content is read out from 7 and edited and created as an error report in the manual generation buffer 14. The editing control unit 23 has a function as error information analysis means.

This facsimile mail device 1 includes each communication processing unit FCt.
Lines L1 to Ln are housed for each of 11 to FCUn, and facsimile communication is performed with the other communication terminal connected via these lines L1 to Ln. When the facsimile mail device 1 receives a service request from a communication terminal connected via the lines L1 to Ln, it analyzes the requested service and provides the service. This service request can be made using an OMR sheet, or can also be made using a tone signal or the like.

When the other party's communication terminal makes a service request using the OMR sheet, the facsimile mail device 1
The processing unit 18 reads the mark position on the OMR sheet and develops the reading result in the storage memory 20. The channel control unit 16 analyzes the contents of the storage memory 20, determines the contents of the service request, and executes the requested service.

For example, when the service request is for a time-specific transmission service, the facsimile mail device l temporarily stores the received encoded message in the storage memory 20, encodes and
After decoding in the decoding unit 15 and re-encoding using a predetermined encoding method, or directly via the bus control unit 24 to the floppy disk 5 or hard disk 6.
．． Accumulates to 7.

Thereafter, at the specified sending time, the message is read from the floppy disk 5 or hard disk 6.7,
It is transferred to vacant communication processing units FCUI to FCLIn via their lotus control units 24. Communication processing unit FCUI~P
CUn temporarily stores the transferred message in storage memory 20.
The data is stored in the data, and is re-encoded by the encoding/decoding unit 15 using a predetermined encoding method, or is transmitted as is to a designated destination.

Note that the network control section 11, modem 12, communication control section 13
The OMR processing unit 18 constitutes a reception control unit that receives operation data from a communication terminal, and although not shown, the keyboard of the facsimile mail device 1 and its control unit are used when an operation is performed on the facsimile mail device l as a device. It constitutes an input means that takes in operation details as operation data.

Next, the effect will be explained.

As described above, when a service request is received from a communication terminal, the facsimile mail device 1 provides the requested service, but if the operator of the communication terminal does not know how to operate it, A manual request is accepted, an operation manual corresponding to the service (function of the facsimile mail device 1) requested by the operator is created and sent to the communication terminal.

That is, when the operator of the communication terminal requests the facsimile mail device 1 for an operating manual, he first calls the facsimile mail device 1 and requests the operating manual. This request for the operation manual can be made using a tone signal by performing key operations according to voice guidance from the facsimile mail device 1, or the request for the operation manual can be made using an OMR sheet. You can also do that. For example, when requesting an operation manual using an OMR sheet, the OMR sheet (
(See Figure 3) 30 to request an operating manual. For example, as shown in FIG. 3, this OMR sheet 30 for requesting an operation manual includes a start mark 30a, an initial inclination permissible limit determination mark 30b, a guide mark 30c, a mode switching mark 30, and the like, as shown in FIG.
d, field number 30e, free area division designation mark 30f
, an end mark 30g, etc., and marks specially provided for requesting an operation manual, namely, an inquiry mark 30h, a voice guidance required/unnecessary mark 301, and a mail type (service type) mark 30.
j, whether or not time is specified, and the specified time mark 30.

When an operator of a communication terminal requests an operation manual using the OMR sheet 30, he calls the facsimile mail device 1 and sends an OM to the communication terminal (for example, a facsimile device).
All you have to do is read the R sheet 30 and send it.

Next, we will discuss the process in the facsimile mail device 1 in the fourth section.
This will be explained based on FIGS.

As shown in FIG. 4, when the facsimile mail device 1 receives an incoming call (step S1), it receives a user ID (step S2), and checks whether the received user ID is registered (step S3). This user ID is for using the facsimile mail device 1 and is stored in the system information storage section 22. If the received user ID is not registered, error processing is performed (step S4), and a check is made to see if it should be re-entered (step 35). If re-input is to be performed, the process returns to step S2 to receive the user ID; if re-input is not to be performed, error handling and line disconnection are performed, and this flow ends (steps S6 and S7).
).

In step S3, if the received user ID is registered, a check is made to see if the ordering is by PB) (step S8), and if it is PB ordering, the PB ordering is received (step S9).
. When the reception of the PB ordering is completed, a check is made to see if the ordering is normal (step 510), and if the ordering is normal, reception of the message is started (step 511). When the reception of all the messages is completed (step 12), check whether the messages were received normally (step 313). If the messages were received normally, disconnect the lines L1 to Ln. The reception process ends (step 514). Step S1
If the message is not received normally in step S3, the lines L1 to Ln are disconnected after error processing (step S15.514). Further, in step SIO, if the ordering using the PB tone is not performed normally, error processing (for example, feedback to the communication terminal that the ordering was not performed normally) is performed (step 516), Check whether it is re-entered (step 517). If re-input is to be performed, the process returns to step S9 and the ordering by PB)-on is received; if re-input is not performed, error processing (for example, a notification to the communication terminal to disconnect the line) is sent. (feedback, etc.), the lines L1 to Ln are disconnected (step S15.514). The above steps S9 to S17 are performed by the facsimile mail device 1.
This is a flowchart of normal service request reception processing.

On the other hand, if it is determined in step S8 that the order is not based on PB), the message is received (step 31B).
), it is checked whether the received message is an OMR sheet message or an OMR sheet for inquiry, that is, for requesting an operation manual (steps 319 and 520).

If the request is not an inquiry request (operation manual request), ordering processing using the OMR sheet is performed (step 521). That is, the OMR processing unit 18 reads the mark position of the OMR sheet from the message of the received OMR sheet and develops it in the storage memory 20, and the channel control unit 16 analyzes the contents of the OMR sheet developed in the storage memory 20. to determine the contents of the order. It is checked whether the ordering has been carried out normally (step 522). If the ordering has not been carried out normally, the lines L1 to Ln are disconnected after error handling (step S23.514). If the ordering is performed normally, the message is received, and when all the messages are received normally, the lines L1 to Ln are disconnected and this flow is ended (steps 811 to 515).

In step 320, in the case of an inquiry request (operation manual request), inquiry processing using the OMR sheet (
Step S24.525) Checks whether the operation manual request (operation manual request) was performed normally. If not, after performing error processing, the line L1 to
Cut Ln (step S6.37).

If the inquiry request is successfully made, the lines L1 to Ln are disconnected (step 526), and the inquiry is analyzed (analysis of the request contents of the operating manual) (step 527). Next, check whether the contents of the inquiry request are normal (step 528), and if the contents of the inquiry request are not normal, perform error processing, for example, notify the communication terminal that the contents of the inquiry request are not normal, etc. and ends this flow (step 52).
9).

If the content of the inquiry is normal, operation manual editing processing and operation manual output processing are performed, and this flow is ended (step S30.531). As for this operation manual output process, the created operation manual may be sent directly to the communication terminal that has requested the operation manual, or it may be sent to a post office box of the facsimile mail device 1 and the operation manual may be sent to the communication terminal that has requested the output. May be sent at any time.

Next, the inquiry analysis process in step 327 will be explained.

Each of the communication processing units FCUI to FCUn reads the mark position of the OMR sheet 30 from the received message of the OMR sheet 30 for requesting an operation manual in the OMR processing unit 18 and develops it in the storage memory 20. The channel control unit 16 analyzes the contents of the OMR sheet and determines the contents of the operation manual request.

That is, the channel control unit 16 analyzes the contents developed in the storage memory 20, and as shown in FIG.
Determine whether voice guidance is necessary (step R1)
. If it is determined that there is a mark at the key position of the voice guidance mark 30i on the OMR sheet, set the system parameter dO to aO in step R2), O.
If it is determined that the voice guidance mark 30i on the MR sheet has a mark at the "no" position, the system parameter do is set to al (step R3). Here, the system parameters are parameters that determine which processing step PO-pH to move to next when moving from each processing step PO-pH shown in FIG. 2 to the next processing step PO-pH. , as shown in FIG. 6, is stored in a buffer for storing system parameters formed in the instruction information storage section 21. The system parameter dO is the parameter for whether or not voice guidance is required, and the system parameters d1, d2, and d3 are for selecting a post office box or bulletin board, whether or not to specify the time, and the destination ID for the destination.
, selection of whether to input No or telephone number (Te1.NO), and d4 stores a parameter indicating whether broadcast is to be made or not.

After setting the necessity of voice guidance and its system parameters, the channel control unit 16 then determines whether or not it is a post office box service (step R4). If it is not a post office box service, set the system parameter d1 to b2 and use the post office box number.

(Serial number given to the message that the user puts in the post office box). (Step R)
5, R6). If there is a post office box No. 1, the system stores the post office box No. 1 in the system information storage section 22 and proceeds to the next step (step R7); if there is no post office box No., the process directly proceeds to the next step.

In step R4, if it is not a post office box service, check whether it is a bulletin board service (step R8); if it is a bulletin board service, set the system parameter d1 to bl.
, and checks whether there is a bulletin board N06 (serial number given to the message that the user submits to the bulletin board) (step R9, RIO). If there is a bulletin board number, the bulletin board number is stored in the system information storage unit 22. and proceed to the next step (step R11).
, bulletin board NO,, the process directly advances to the next step.

If it is not a bulletin board service in step R4, a check is made to see if it is a normal message (step R12), and if it is not a normal message, an error process is performed and the flow ends (step R13). If it is a normal message, the system parameter d1 is set to d2 and the process moves to the next step (step R14).

When the system parameters are set according to whether it is a post office box, a bulletin board, or an ordinary message, it is then checked whether the time is specified (step R15), and if the time is not specified, the system parameter d2 is changed to d3.
(step R16). This system parameter d3 will be set again in later processing.When the 0 time is specified, the system parameter d2 is set to b3 (step R17), and it is checked whether the specified time is normal (step R18). If the specified time is not normal, perform error processing and end this flow (Step R19); if the specified time is normal, the specified time is stored in the system information storage unit 22 and the destination is Te1. N.

Checks whether it is specified by (step R20, R
21). When the destination is specified by Tel or No, the system parameter d3 should be set to b4 in step R22.
), proceed to the next process. The destination is Tel.

If no is specified, the destination is ID, N.

It is checked whether it is specified by (step R25).

If the destination is not specified by Tel, No, or ID, No, it is determined that an error has occurred, and after error processing is performed, this flow is ended (step R19). When the destination is specified by ID and No., the system parameter d3 is set to b5 (step R26), and a check is made to see if it is a broadcast service (step R27). If it is not a broadcast service, set the system parameter d4 to 02 (step R28), and if it is a broadcast service,
Set system parameter d4 to 01 (step R
29). After setting each system parameter in this way, a service code is determined from the set system parameters and stored in the register (step R30). That is, by detecting and setting system parameters,
The type of function (service) requested by the operator of the communication terminal is determined, and an operation manual corresponding to the type of service requested by the operator of this communication terminal is then created.

Next, this operation manual creation process will be explained based on the flowchart shown in FIG.

The editing control unit 23 first sets the counters n, m, and l to 0.
” (step Ql), and stores the code of processing step Pn in the manual generation buffer 14 (step Q2). That is, first, the code of processing step Pn is
The code of O is stored in the manual generation buffer 14.

Next, the editing control section 23 reads the instruction information storage section 21.
The system parameters of this processing step Pn (system parameters dO to d4, etc. set in FIG. 5.6) are read out from step Q3), and it is checked whether the system parameters are 0° or not (step Q4).

When the system parameter is "°0'°, the system parameter reads the address of the explanatory data corresponding to II OII and the code of the next processing step Pn in processing step Pn, and stores it in the manual generation buffer 14 (
Step Q5). On the other hand, when the system parameter is not "0", the value of the system parameter dm is read out from the system information storage unit 22 (step Q6), and the processing step Pn and the address of the explanatory data corresponding to the system parameter dm and the next processing step Pn are read out. The code is read out from the instruction information storage section 21 and placed in the manual generation buffer 14 as the address Af (step Q7). That is, the processing step Pn and the system parameters correspond to each other as shown in FIG. 8, and when the processing step Pn and the system parameters are determined, the next processing step Pn is determined, and the corresponding Explanatory data for the processing step Pn is determined. Therefore, by freely combining the processing step Pn and the system parameters, the next processing step Pn can be freely set, and the explanatory data necessary for the operation at this processing step Pn can be freely combined.

In this way, first, when the address setting of the processing step PO, the next processing step Pn corresponding to the system parameter aO, and the explanatory data of the system parameter dm is completed, m+1 is set as the parameter m, and step Q8
), it is checked whether it is the final processing step Pn (step Q9).

If it is not the final processing step Pn, the process returns to step Q3 and similarly stores the address of the next processing step Pn and explanatory data in the manual generation buffer 14 based on the system parameters for each processing step Pn (step Q3 ~Step Q8) When the above processing is repeatedly executed up to the final processing step Pn, the manual generation buffer 14 stores the processing steps Pn necessary for executing the service requested by the operator in the order of address A1, as shown in FIG. The code and the address of the explanatory data at the processing step Pn are developed.

Therefore, by freely setting system parameters, it is possible to set processing steps Pn corresponding to each of the multiple functions of the facsimile mail device, and to freely set explanatory data for each processing step Pn corresponding to the desired function. can be combined with

Next, step Q11) reads out the service code stored in the system information storage unit 22, takes out a part of the corresponding header, and as shown in FIG. 40a (step Q12).

Here, the counter l should be set to 0'' in step Q13).
, reads out the explanatory data stored at address Al and develops it in the operation manual character data area 40b of the manual generation buffer 14 (step Q14).
). In addition, explanatory figures (stored in advance in the instruction information storage unit 21 in association with the explanatory data of the processing step Pn, or independently regardless of the explanatory data) and the explanatory figures stored in the system information storage unit 22 The system information (Te1.No, ID, No., etc.) is read out, and the image area 40c of the manual generation buffer 14 is read out.
(Step Q15). When the expansion of each data of the corresponding address into the manual generation buffer 14 is completed, step Q16 is performed to check whether the data is the final data.
), if the data is not the final data, the counter l is incremented by 1 (l-1+1) and the process returns to step Q14. Similarly, explanatory data, explanatory figures, and system information for each address Al entered in the manual generation buffer 14 are expanded to the manual generation buffer 14, and when the processing is completed for all addresses Al, the operation manual editing/generation process is terminated. do.

The operation manual developed in the manual generation buffer 14 in this way is output from the facsimile mail device 1 to the communication terminal that has requested the operation manual, and the communication terminal does not receive the operation manual 50 as shown in FIG. You can take it. The operator of the communication terminal who has received the operating manual can receive the desired service for the facsimile mail device by looking at the transmitted operating manual and performing the operations as described in the operating manual. I can do it.

This output process can be sent directly when the generation of the operation manual is completed, or it can be sent to the post office box of the facsimile mail device 1 and sent when there is a request from the communication terminal to send the operation manual of the post office box. You may
The output method is not limited.

Next, error report output processing will be explained based on the flowchart shown in FIG. 12.

First, when two user IDs are received (step U1), it is checked whether the received user ID is registered (step U2). If the received user ID is not registered, the user who received it again will request re-input by voice etc. Check whether D is registered (steps U3, U4, U5). If user 1D is not registered again, it memorizes the received user ID, recognizes that it is an ID error, and reads and stores the ID misformat corresponding to the ID error accumulated in the hard disk drive 6.7. The user ID entered is inserted, an error report having the structure as shown in FIG. 13 is created and sent to the other party's communication terminal, and the line is disconnected to end this flow (steps U6 and U7).

On the other hand, if the user ID first received in step U2 is registered, a request is made to the other party's communication terminal for the next ordering (step U8), and when a PB ordering is received (step tJ9), the contents of the ordering are requested to be sent. or a reception request (step UIO1Ull).

If it is a transmission request, the operation manual is sent depending on whether the destination of the transmission request is registered or whether it is a confidential transmission, the line is disconnected, and this flow ends (step t).
J12, U7). Furthermore, if there is an input error in the content of the transmission request by PB ordering in step L112, an input error format corresponding to the input error is read from the hard disk device 6.7, an error report is edited, and transmitted. In the case of a reception request rather than a transmission request, this flow is terminated after executing retrieving processing or summary report processing according to the request contents and disconnecting the line (
Steps U13, U7). Furthermore, if there is no No in the reread request in step U13, or if the answer is incorrect, the input error pointing out process is similarly executed and an error report is sent to the other party's communication terminal. If it is not a reception request, there is an input error in the PB ordering, so the input error pointing process corresponding to the input error is executed, the line is disconnected, and this flow ends (step U14,
U7).

As described above, in response to an input error in ordering by the operator of the other party's communication terminal, an error report pointing out the input error is automatically transmitted from the facsimile mail device 1 to the other party's communication terminal.

In addition, in this flowchart of error report output processing, if an input error occurs when receiving the user ID, the recipient's phone number etc. is unknown, so before disconnecting the line, send a voice message etc. to the recipient's phone number. , so that you can send an error report.

Next, the input error pointing out process in step U6 and step U14 will be explained based on the flowchart shown in FIG. 14. In this process, the number of input errors is counted for each communication terminal for all communication terminals connected to the facsimile mail device 1, and an error report is output based on this count value.

In this flow, the number of mistakes is counted for each input mistake, but
First, in the case of a mistake in inputting the user ID/No (step V1), it is checked whether the miscount value is equal to or greater than the set limit of N times (step V2). If it is not N times or more, the input error count value for user ID/No is incremented by +1 (step V3), and if it is N or more, the input error count value for user ID/No stored in the hard disk drive 6.7 is incremented. Corresponding user ID
User ID/received after reading the misformat
Insert the number and send the user ID to the registered communication terminal
/No Send as an error report of input error (step V4).

Next, in the case of a service code input error (step V5), it is checked whether the miscount value is greater than or equal to the set limit of N times (step V6). If it is not N times or more, enter the input miscount value for the service code.
+1 increment step V7), if N times or more, the service code error format corresponding to the input error of the service code stored in the hard disk drive 6.7 is read out and the received service code is inserted and registered. Send the service code as an error report to the other party's communication terminal (step 4).

Next, if there is a mistake in inputting the bulletin board number (step v
8) Check whether the miscount value is greater than or equal to the set limit of N times (step V9).

If it is not N times or more, input miscount for the service code (increment +1 for step VIO)
, when the number of times is N or more, the bulletin board N corresponding to the input error of the bulletin board number stored in the hard disk drive 6.7
o The error format is read out, the received bulletin board number is inserted, and the message is sent to the registered partner communication terminal as an error report of the bulletin board number (step V4).

Next, if there is an input error in the time specification (step Vl
l) Check whether the miscount value is greater than or equal to the set limit of N times (step v12).

If it is not N times or more, increment the time input error by +1 step 13). If it is N or more times, change the time error format corresponding to the time input error stored in the hard disk drive 6.7. The read and received time is inserted and sent to the registered partner communication terminal as a time error report (Step V4
).

Next, if there is a mistake in inputting the post office box number (step V
14) Check whether the miscount value is greater than or equal to the set limit of N times (step 15).

If it is not N times or more, increment the input miscount value for time by +1 (step 16), and if it is N times or more, change the post office box number corresponding to the input mistake of the post office box number stored in the hard disk drive 6.7. The error format is read out, the received post office box number is inserted, and the error report is sent to the registered partner communication terminal as an error report of the post office box number (step V4).

Next, if there is a mistake in inputting the destination ID/No (step V17), it is checked whether the miscount value is greater than or equal to the set limit of N times (step V18). If it is not N times or more, the destination ID/N.

Increment the input miscount value by +1 (step V19), and if it is N or more, format the destination ID/No misformat corresponding to the single-handed mistake of the destination ID/no stored in the hard disk drive 6.7. The read and received destination ID/No is inserted and transmitted to the registered partner communication terminal as an error report of the destination ID/NO (step V4).

Next, in the case of an input error of the last input "#" (step V20), it is checked whether the miscount value is greater than or equal to the set limit of N times (step v21).
. If it is not N times or more, increment the input miscount value for the final "#" by +1 in step V22).
If the number of times is N or more, read the final "#" miss format corresponding to the last "#" input error stored in the hard disk drive 6.7, insert the received final code, and register the other party's communication terminal. The final "#" error report is sent to (step V4).

As described above, the number of errors is counted for each type of input error, and when the number of input errors exceeds the set limit number N, an error report corresponding to the input error is sent to all communication terminals registered in the facsimile mail device 1. By correcting input errors, it is possible to reduce the number of repeated input errors by the operator of the communication terminal, and further improve the man-machine interface.

Next, a process of outputting an error report for each input error for each communication terminal registered in the facsimile mail device 1 as an input error pointing process will be explained based on the flowchart shown in FIG.

First, it is checked whether the communication terminal that received the message is registered (step W1), and if the communication terminal is registered, it is checked whether the user ID/Number has been inputted incorrectly (step W2).

In the case of an input error in the user ID/No, it is checked whether the error count value is greater than or equal to the set limit of N times (step W3). If it is not N times or more, user I
Increment the input error count for D/No by +1 step W4), and if it is N or more times, read out the user ID error format corresponding to the user ID/No input error stored in the hard disk drive 6.7. User ID/NO to the registered partner communication terminal
The error report is sent as an error report as shown in FIG. 16 (step W5).

Next, in the case of a service code input error (step W6), it is checked whether the miscount value is greater than or equal to the set limit of N times (step W?). If it is not N times or more, add the input miscount value for the service code to +
1 increment step W8), if the number of times is N or more, the service code error format corresponding to the input error of the service code stored in the hard disk drive 6.7 is read out and the service code error is sent to the registered partner communication terminal. Send as a report (step W5).

Next, if there is a mistake in inputting the bulletin board number (step W
9) Check whether the miscount value is greater than or equal to the set limit of N times (step W10).

If it is not N times or more, increment the input miscount value for the service code by +1 (Step Wll)
, if the number of times is N or more, the bulletin board number corresponding to the input error of the bulletin board number stored in the hard disk drive 6.7 is displayed.
The error format is read out and sent to the registered partner communication terminal as an error report with bulletin board number (step W5).

Next, if there is an input error in the time specification (step W1
2) Check whether the miscount value is greater than or equal to the set limit of N times (step W13).

If it is not N times or more, the time input miscount value is incremented by +1 (step W14), and if it is N or more times, the time misformat corresponding to the time input mistake stored in the hard disk device 6.7 is changed. It is read out and transmitted to the registered partner communication terminal as a time error report (step W5).

Next, if there is a mistake in inputting the post office box number (step W
15) Check whether the miscount value is greater than or equal to the set limit of N times (step W16).

If it is not N times or more, increment the input miscount value for time by +1 (step W17), and if it is N times or more, increment the post office box number error corresponding to the input mistake of the post office box number stored in the hard disk drive 6.7. Read the format and send the registered communication terminal to the PO Box No.
The error report is sent as an error report (step W5).

Next, if there is a mistake in inputting the destination ID/No (step W1B), it is checked whether the miscount value is greater than or equal to the set limit of N times (step W19). If it is not N times or more, destination ID/N.

Increment the input miscount value by +1 (step W20), and if it is N or more, the destination ID/N stored in the hard disk drive 6.7.

Read the destination ID/No error format corresponding to the input error and send the destination ID to the registered partner communication terminal.
It is transmitted as a D/No error report (step W5).

Next, in the case of an input error of the last input "#" (step W21), it is checked whether the miscount value is greater than or equal to the set limit of N times (step W22).
. If it is not N times or more, increment the input miscount value for the final °'#'' by +1 in step W23).
, if the number of times is N or more, the final "#" corresponding to the input error of the final "#" stored in the hard disk drive 6.7
The misformat is read out and sent as a final error report to the registered partner communication terminal (step W5).

As described above, the number of errors is counted for each type of input error, and when the number of input errors exceeds the set limit N, an error report corresponding to the input error is sent to the facsimile mail device 1. By transmitting and correcting input errors for each communication terminal, it is possible to correct input errors by the operator at the communication terminal side, thereby reducing the number of repeated input errors, and further improving the man-machine interface.

In the above embodiment, a case is explained in which an operation manual is requested from a communication terminal, but the operator of the facsimile mail device itself can operate the facsimile mail device itself or operate the facsimile mail device from the keyboard etc. The same can be applied to the case where an operation manual is requested regarding the operation of a service request.

Therefore, the facsimile mail device l is a device that compiles an operating manual for the operations necessary to realize the functions of the device requested by the operator, by freely combining explanatory data for each processing step necessary to realize the functions. -Can be created and output. As a result, it is possible to generate and provide an operation manual that can fully meet the wide range of operator demands without using a large-capacity storage means. In addition, it is possible to provide an operation manual for the series of operations necessary to realize the functions of the device, from the beginning to the completion of the operation. functions can be reliably realized. Therefore, the man-machine interface can be improved and the functions of the equipment can be fully utilized.

In addition, for facsimile mail devices that are equipped with communication functions, we accept requests for operation manuals from communication terminals, edit and create operation manuals necessary to realize the functions desired by the requesting operator, and ,
An error report for correcting input errors made by an operator of a communication terminal can be sent to the communication terminal, and the functions of a facsimile mail device as a device equipped with communication functions can be easily and fully utilized from the communication terminal.

Furthermore, in a facsimile mail device that is a device equipped with a communication function, we receive inquiries from communication terminals regarding operations using OMR sheets, and edit and create operation manuals necessary to realize the functions desired by the requesting operator. This allows the communication terminal to inquire about the operation of the facsimile mail device, which is a device equipped with a communication function, even more easily. As a result, the man-machine interface can be further improved, and the functions of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

Further, in the above embodiment, when creating an operation manual, the system information stored in the system information storage unit 22 is incorporated in advance to edit and edit the operation manual.
Since it has been created, the operator can request the desired service from the facsimile mail device by operating the contents described in the operation manual as they are.

Therefore, the man-machine interface can be further improved, and the functions of the equipment can be used even more easily and fully.

〔effect〕

According to the invention described in claim 1, in a device equipped with a communication function, an inquiry about an operation is received from a communication terminal;
Create the operation manual necessary to realize the intended function of the device, and if various system information necessary to realize the function of the device has been input in advance, create the operation manual by incorporating this system information. Therefore, by operating the operation manual according to its contents, the system information can also be input and operated.In addition, if there is an error in the inquiry content, the error content will be analyzed and a prescribed error report will be sent. Therefore, even if the operator has forgotten or does not know the system information, by operating according to the operating manual, the device can realize the desired communication function, further improving the man-machine interface. This makes it possible to more easily and fully utilize the functions of devices equipped with communication functions from a communication terminal.

According to the invention as claimed in claim 2, since inquiry errors are classified and accumulated according to their contents, and error reports according to the contents are created and sent to the communication terminal, the operator of the communication terminal is informed of the operation error. Please clearly notify the cause of the
Reduces repeat operational errors when system information is forgotten or unknown to the operator.
To further improve the man-machine interface by realizing the functions of a device equipped with a communication function, and to more easily and fully utilize the functions of a device equipped with a communication function from a communication terminal with better operability. I can do it.

According to the invention as claimed in claim 3, errors in inquiries are classified according to their contents and are stored according to the destination of the communication terminal that received the inquiry, and error reports are created according to the contents and sent according to the destination. , it is possible to send an error report according to the operator's operation error for each destination, correct the operation error, and realize the function of the equipment with the intended communication function, further improving the man-machine interface and improving the communication function. It is possible to more easily and fully utilize the functions of devices equipped with this function from a communication terminal with better operability.

[Brief explanation of drawings]

1 to 16 are diagrams showing one embodiment of the operation manual creation device of each invention of the present application, FIG. 1 is a block diagram of a facsimile mail device to which the operation manual creation device is applied, and FIG. 2 is a block diagram thereof. A transition diagram of the processing steps of the facsimile mail device. Fig. 3 is a diagram showing the OMR sheet for requesting the operation manual. Fig. 4 is a flowchart showing the basic processing of the facsimile mail device. Fig. 5 is the operation manual. Flowchart showing the request analysis process, Figure 6 is a diagram showing the system parameter storage buffer, Figure 7 is a flowchart showing the operation manual editing/creation process, and Figure 8 is stored in the instruction information storage unit. Figure 9 shows the processing steps and the status of system parameters. Figure 9 shows the address settings for the processing steps and explanatory data stored in the manual generation buffer. Figure 10 shows the operation manual expanded in the manual generation buffer. Figure 11 shows the output operation manual, Figure 12 is a flowchart showing the error report output process, and Figure 13 shows the error report sent by the error report output process. Figure 14 is a flowchart showing error report output processing for each type of input error; Figure 15 is a flowchart showing error report output processing on the communication terminal side; Figure 16 is on the communication terminal side. FIG. 3 is a diagram illustrating an example of an error report transmitted by the error report output process of FIG. l...Facsimile mail device, 2...
・System control unit, 3... Disk control unit, 4... Disk control unit, 5... Floppy disk device, 6...
・Hard disk device, 7...Hard disk device, 8...Host interface section, 11...
...Network control unit, 12...Modem, 13...Communication control unit, 14...Manual generation buffer, 15...
... Encoding/decoding section, 16... Channel control section, 17... Control program storage section, 18...
...OMR processing unit, 19...Data storage unit, 20...Storage memory, 21...Instruction information storage unit, 22...
...System information storage unit, 23...Edit control unit, 24...Bus control unit, 30...OMR sheet for operation manual request,
30h...Inquiry mark, 30i...
・・Voice guidance required/unnecessary mark, 30j・・・・
...Mail type (service type) mark, 30k...Time specification and specified time mark, 40a...Part of header, 40b...Character data area, 40c・・・
...Image data area.

Claims (3)

[Claims] (1) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are combined and executed according to the operation data to perform multiple functions. An apparatus for creating an operation manual for a device equipped with a communication function to achieve the above-mentioned communication terminal, comprising a reception control means for receiving operation data from the communication terminal, and a set of information necessary for creating an operation manual from among the operation data received by the reception control means. data storage means for extracting and storing the data extracted and stored in the data storage means; and error information storage means for storing explanatory data corresponding to the error content of the operation data analyzed from the data extracted and stored in the data storage means. an instruction information storage means for storing explanatory data of the operation contents to be performed; a system information storage means for storing various system information entered in advance to realize each function of the device; Analyze the data and combine the explanatory data of the operation contents at each processing step stored in the instruction information storage means, and incorporate the system information stored in the system information storage means to perform the operations necessary to realize the desired function. Edit and create the manual, and when an error is detected by analyzing the operation data from the data stored in the data storage means, extract explanatory data corresponding to the content of the error from the error information storage means and create a predetermined error report. An editing control means for editing and creating; an operation manual created by the editing control means to be sent to the communication terminal in response to a request from the communication terminal; and an error report created by the editing control means in accordance with the error content of the request to the communication terminal. An operation manual creation device characterized by comprising: a transmission control means for transmitting data to a computer; (2) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are combined and executed according to the operation data to perform multiple functions. An apparatus for creating an operation manual for a device equipped with a communication function to achieve the above-mentioned communication terminal, comprising a reception control means for receiving operation data from the communication terminal, and a set of information necessary for creating an operation manual from among the operation data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation contents required for each of the above processing steps; system information storage means for storing various system information stored in the data storage means; error information analysis means for analyzing the data stored in the data storage means and classifying and storing the errors by content when an error is found; and error information analysis means an error information storage means for storing explanatory data corresponding to the error contents analyzed in the data storage means; and an explanation of the operation contents at each processing step, which is obtained by analyzing the data stored in the data storage means and stored in the instruction information storage means. In addition to combining the data, the system information stored in the system information storage means is incorporated to edit and create an operation manual necessary to realize the desired function, and explanatory data corresponding to the error information accumulated by the error information analysis means. an editing control means for editing and creating a predetermined error report by combining the above, and an editing control means for transmitting the operation manual created by the editing control means to the communication terminal in response to a request from the communication terminal, and for the editing control means to respond to the error content of the request. An operation manual creation device comprising: a transmission control means for transmitting an error report created by the above to a communication terminal. (3) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are combined and executed according to the operation data to perform multiple functions. An apparatus for creating an operation manual for a device equipped with a communication function to achieve the above-mentioned communication terminal, comprising a reception control means for receiving operation data from the communication terminal, and a set of information necessary for creating an operation manual from among the operation data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation contents required for each of the above processing steps; system information storage means for storing various system information stored in the data storage means; error information analysis means for analyzing the data stored in the data storage means and classifying the errors by content and storing the errors by destination; error information storage means for storing explanatory data corresponding to the error content of the operation data analyzed by the analysis means; and each processing step for analyzing the data stored in the data storage means and storing it in the instruction information storage means. The system information stored in the system information storage means is combined with the explanation data of the operation contents, and the operation manual necessary for realizing the desired function is edited and created, and the error information accumulated in the error information analysis means is an editing control means for editing and creating a predetermined error report for each destination by combining explanatory data corresponding to the information; and an editing control means for transmitting the operation manual created by the editing control means to the communication terminal in response to a request from the communication terminal. An operation manual creation device comprising: transmission control means for transmitting an error report created according to the error content of the request to a communication terminal for each destination.