JPH0495151A - Operation manual preparation device - Google Patents

Abstract

PURPOSE:To sufficiently cope with wide-sense requests of an operator by judging the function requested by the operator in accordance with data inputted to a device and freely combining explanation data of operation contents in processing steps which are executed to realize this function. CONSTITUTION:A channel control part 16 controls each part of communication processing parts GCU1 to FCUn in accordance with the program in a control program storage part 17 and performs the operation manual generation and output processing. Explanation data of operation contents required in respective processing steps of the device which combines plural processing steps to realize various functions are stored, and the function requested by the operator is judged by the data inputted to the device, and explanation data of operation contents in processing steps which should be exectued to realize this function are freely combined to generate an operation manual. Thus, the operation manual sufficiently coping with the wide-sense request of the operator is prepared.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to an operation manual creation device, and more particularly, the present invention relates to an operation manual creation device that edits and creates an operation manual necessary for executing the functions of equipment according to an operator's request. The present invention relates to an operation manual creation device that outputs an operation manual.

[Prior Art] As the functions of OA equipment such as information processing equipment and word processors, and communication equipment such as facsimile mail equipment become more sophisticated, the operations become more complex, and it is difficult to fully utilize the functions that the equipment has. requires detailed knowledge of the equipment. For this reason, devices have traditionally been accompanied by detailed operating manuals, and operators operate the devices while referring to the operating manuals.

However, as the functions of devices become more sophisticated, operation manuals also become more detailed and thick, making it difficult to make full use of the operation manuals.

Therefore, conventionally, the equipment itself has a so-called help function, and when the operator becomes unable to understand how to operate the equipment, by inserting a help key, etc., the meaning of the key and the information requested by the operator are displayed on the display. It is being displayed on the

In such conventional help functions, when the help key is pressed, regardless of the operating state of the device,
Help information created in advance is displayed on the display. However, simply displaying such pre-prepared help information on a display does not provide help information appropriate to the operator's proficiency level and stage of operation.

Therefore, conventionally, for example, as described in Japanese Patent Laid-Open No. 61-243518, the user's input history information and the output information from the application system are analyzed to narrow down the help items and display them as a help item table. Then, when the user selects several items that he/she wants to know in sequence, help information most suitable for the item that the user wants to know is retrieved and displayed based on the user's selection. This help information is created and stored in the storage unit for each help item that the user may request, and if there is no help information corresponding to the help item selected by the user, the user can select the help item. Expand the range appropriately and decide which help information to display. Furthermore, as described in Japanese Patent Application Laid-Open No. 62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or when the operator determines that certain guidance information is unnecessary, By prohibiting the display of this guidance information during the next operation process when instructed,
A system has been proposed that displays only appropriate and necessary guidance information in accordance with the operator's proficiency level. The guidance information in this case is also prepared in advance assuming the proficiency level of the operator, and is appropriately selected from the plurality of guidance information and displayed.

Furthermore, as described in Japanese Unexamined Patent Application Publication No. 63-66623, data regarding the user's personal data and operation history, as well as data regarding the installation environment and operation history of the terminal device, can be used to determine what the user wants. A method has been proposed that detects an operating method that allows the user to reach a desired service in the shortest time and provides it to the user via a display, thereby providing help information that corresponds to the individual's level of proficiency.

The help information in this case is also prepared in advance assuming the user's proficiency level, and is appropriately selected from the plurality of help information and output.

Furthermore, as described in Japanese Patent Application No. 1-280821, there has been conventionally provided a means for storing a series of operation procedure sequences for each operation of an application program, and a means for storing guide help information for each unit of state and operation. A means for storing guide help messages as a set, a means for identifying a guide request from a user or an application program, and a means for completing a request operation between the requesting materials based on the state of the application program and the operation procedure sequence at the time of a guide request. means for creating a series of operation procedures from the state at the time of request to the end of the operation; means for searching the guide help information for a message corresponding to each of the series of operation procedures for raising; A means for synthesizing and displaying the retrieved guide help information is provided, and the content of the guide request (question), the state and state flow of the application program are stored in advance, and a state flow table is used to display the result from the state at the time of the guide request. It has been proposed to create a string of operating procedure states up to the desired process, then search for guidance messages for each of the strings of operating procedure states, and finally synthesize and display the messages in the same order as the procedure. ing. In this case, the guide help information is synthesized as a set of guide help messages for each unit of status and operation, but the guide help messages for each unit are not freely edited to suit the application program, but are set in advance. It is synthesized according to the procedure given.

[Problem to be solved by the invention]

However, such conventional help functions, especially Japanese Patent Application Laid-Open No. 61-243518 and Japanese Patent Application Laid-open No. 62-2621,
In the help function described in Publication No. 20 and Japanese Patent Application Laid-open No. 63-66623, even if help information corresponding to the proficiency level of the individual is output, such help information is created in advance and stored in the storage section. etc., and the help information was selected and outputted from these multiple sources according to the individual's proficiency level, etc., which not only made it impossible to adequately respond to a wide range of requests, but also made it difficult to respond to a wide range of requests. The problem is that the more you try to do this, the more you need a storage unit with a larger capacity to store the help information, which increases the cost.

In addition, the help function described in Japanese Patent Application No. 1-280821 searches for and displays guides on specific operating procedures to perform the desired process from the point when the user has difficulty with the operation. For this purpose, guide information is synthesized as a set of guide help messages for each unit of status and operation, but this conventional method does not synthesize guide information by freely combining help messages for each unit. Even in this example, there is a problem that it does not sufficiently meet a wide range of demands, and that a large-capacity storage unit is required to meet a wide range of demands, which increases costs.

Furthermore, conventional help functions were positioned as supplementary functions to the operating manual that came with the device, and it was assumed that the user had thoroughly read the operating manual to some extent, so complete beginners could not use the device. When operating the device or if the operating manual attached to the device is lost, there is a problem in that the help function is not sufficient and the device cannot be fully utilized.

In particular, as the functions of devices become more sophisticated and diversified, their operating methods also become more complex, and the operation manuals that come with devices have become thicker and more complex. It has become difficult to thoroughly read and master the operation methods. Unlike traditional help functions, there is a manual that allows you to fully use the device without reading the operation manual attached to the device. Improvements in the machine interface are desired.

Therefore, when the applicant receives an operation manual request along with the input of the data necessary to create an operation manual, the applicant can perform the operations for each processing step that should be executed to realize the functions of the device. We have proposed an operation manual creation device that creates and outputs an operation manual by freely combining invention data of contents (Patent application No. 2-16 Hei 2).
No. 365).

However, with this operation manual creation device, the data necessary for creating the operation manual is input in sequence, and the operation manual is created based on the input data, so it is easy to input data incorrectly or make corrections. When using the system, it was necessary to cancel the entered data and input it again. Therefore, when there are many input items and the number of digits in the data for requesting an operating manual, human errors are likely to occur, and the input operation may take time and effort, and there is room for improvement in this respect.

[Purpose of the invention]

Therefore, the invention as claimed in claim 1 is such that, for each processing step of a device that combines a plurality of processing steps to realize various functions, explanatory data of the operation contents necessary for that processing step is stored and input into the device. Determine the function requested by the operator from the data, and based on the input data, freely combine the operations at the processing steps that should be executed to realize that function with the data explaining the operation content for each processing step. By creating an operation manual and providing it to the operator, and allowing the input data to be modified and added as appropriate, the required capacity of the storage unit for storing explanatory data can be reduced, and the wide range of demands of the operator can be met. We provide an operation manual that can be fully adapted to and used by even beginners.
It improves the man-machine interface by making it possible to achieve the desired device functions without the accompanying operation manual, and by making it simple and easy to input the data necessary to create the operation manual. Planning,
The invention as claimed in claim 2 is aimed at making it possible to fully utilize the functions of the device, and when various system information necessary for realizing the functions of the device is inputted in advance, the invention as claimed in claim 2 When creating an I-operation manual as described in Section 1, this system information is incorporated to create an operation manual, and 4, by making it possible to modify and add data for creating an operation manual as appropriate, the operation manual can be made according to its contents. The content allows system information to be entered by operating the system, so even if the operator has forgotten or does not know the system information, the desired device function can be realized by operating according to the operation manual. In addition to making it easier and easier to input the data necessary to create an operating manual, the man-machine interface can be further improved, making it easier and more effective to utilize the functions of the equipment. Further, the invention according to claim 3 is directed to the following: In a device equipped with a communication function, an operation inquiry (operation manual creation request) is accepted from a communication terminal, and the desired function of the device is realized. By creating and transmitting the operation manual necessary for realizing this to the communication terminal, and by making it easy to modify and add data for creating the operation manual from the communication terminal, The purpose of the invention is to make it possible to easily and fully utilize the functions of a communication terminal from a communication terminal, and the invention according to claim 4 also provides a device having a communication function that receives an operation inquiry from a communication terminal. In addition, when various system information necessary for realizing the functions of the device has been input in advance, when creating the operation manual according to claim 3, the system information is incorporated to create the operation manual, By making it possible to easily and easily modify and add inquiry data (operation manual request data) from a communication terminal, system information can also be input by operating the operation manual according to its contents. Even if the operator has forgotten or does not know the system information, the operator can operate the device according to the operation manual to realize the intended function of the device with the communication function. The purpose is to further improve the man-machine interface by making it easier to make inquiries, and to make it easier and more effective to use the functions of devices equipped with communication functions from communication terminals. , the invention according to claim 5 is a facsimile mail device that receives operation inquiries from the facsimile device itself and a communication terminal;
Creates an operation manual for the operations necessary to realize the functions of the facsimile machine itself and use the services of the facsimile mail equipment as desired by the operator and sends it to the communication terminal, as well as easily modifying and adding inquiry data. , and by making it easy to do so.
It is an object of the present invention to enable the service of the facsimile mail device to be easily and fully utilized from a communication terminal, and to enable inquiries to be made simply and easily, and the invention according to claim 6. For devices equipped with communication functions, OMR from communication terminals is
It accepts inquiries regarding operation using the sheet, creates an operation manual necessary for using the functions of the communication device intended by the operator, and sends it to the communication terminal,
By making it easier to modify and add inquiry data, we are making it even easier to make inquiries about operations from the communication terminal, further improving the man-machine interface, and making it possible to improve equipment equipped with communication functions. It is an object of the present invention to provide a facsimile mail device that enables users to utilize the services of OM from a communication terminal more easily and fully from a communication terminal.
It accepts inquiries regarding operation using R sheets, creates the operation manual necessary for using the service of the facsimile mail device intended by the operator and sends it to the communication terminal, and also makes it easy to modify and add inquiry data. By making it possible to make inquiries about the operation of the facsimile mail device more easily, the man-machine interface is further improved, and the services of the facsimile mail device can be more easily and easily accessed from the communication terminal. The aim is to make it possible to make full use of it.

[Means for Solving the Problems] In order to achieve the above object, the invention according to claim 1 combines a plurality of processing steps executed by performing a predetermined operation. This is a device for creating an operation manual for a device that realizes multiple functions by performing a plurality of functions, and includes an input means for capturing the operation contents as 71 operation data when an operation is performed on the device, and an operation manual of the data captured by the input means. a data storage means for extracting and storing data necessary for creating a manual; an instruction information storage means for storing explanatory data of operation contents required for each of the above processing steps; an editing control means for editing and creating an operation manual necessary for realizing a desired function by combining data explaining the operation contents of each processing step stored in the instruction information storage means by analyzing the data; and an input means. Re-editing that analyzes the imported data, returns the operating manual created by the editing control means to the specified processing step, and causes the editing control means to re-edit the operating manual based on the data newly stored in the data storage means. and output means for outputting the operating manual created by the editing control means in a predetermined form of expression. A device for creating an operation manual for a device that realizes multiple functions by combining a plurality of processing steps, the device comprising: an input means for capturing the operation contents as operation data when an operation is performed on the device; A data storage means for extracting and storing data necessary for creating an operation manual from among the imported data; an instruction information storage means for storing explanatory data of operation contents required for each of the above processing steps; and a device. system information storage means for storing various system information that has been inputted in advance to realize each function possessed by the system; and each processing step that analyzes the data stored in the data storage means and stores it in the instruction information storage means. an editing control means for editing and creating an operation manual necessary for realizing a desired function by combining explanatory data of operation contents in the input means and incorporating system information stored in the system information storage means; and data captured by the input means. re-editing means for analyzing and returning the operating manual created by the editing control means to a designated processing step, and causing the editing control means to re-edit the operating manual based on the data newly stored in the data storage means; In the invention according to claim 3, further comprising: an output means for outputting the operation manual created by the editing control means in a predetermined expression form, when a predetermined operation is performed on the communication terminal, the A device for creating an operation manual for a device having a communication function that receives operation data corresponding to operation content from the communication terminal and executes a plurality of processing steps in combination according to the operation data to realize a plurality of functions. A reception control means for receiving operation data from the communication terminal; a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means; and each of the above processing steps. an instruction information storage means for storing explanatory data of the operation content requested at each processing step; and an explanation of the operation content at each processing step analyzed by analyzing the data stored in the data storage means and stored in the instruction information storage means. An editing control means that edits and creates an operation manual necessary to realize a desired function by combining data, and a processing step that analyzes the data received by the reception control means and creates an operation manual for the editing control means.・Re-editing means that causes the editing control means to re-edit the operation manual based on the data newly stored in the data storage means, and the operation manual created by the editing control means in response to a request from the communication terminal. In the invention according to claim 4, further comprising a transmission control means for transmitting data to a communication terminal, when a predetermined operation is performed on the communication terminal, operation data corresponding to the content of the operation is transmitted to the communication terminal. An operation manual creation device for a device having a communication function that realizes multiple functions by combining and executing a plurality of processing steps according to the operation data received from a terminal, the device comprising: receiving operation data from the communication terminal; A reception control means for receiving data; a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means; An instruction information storage means for storing explanatory data, a system information storage means for storing various system information inputted in advance to realize each function of the device, and an instruction information storage means for analyzing the data stored in the data storage means. The system combines the explanation data of the operation contents for each processing step stored in the instruction information storage means, and also incorporates the system information stored in the system information storage means to edit and edit the operation manual necessary to realize the desired function. The editing control means to be created and the data received by the reception control means are analyzed, the operation manual created by the editing control means is returned to the specified processing step, and the operation manual is edited based on the data newly stored in the data storage means. A claim characterized by comprising: re-editing means for causing the control means to re-edit the operation manual; and transmission control means for transmitting the operation manual created by the editing control means to the communication terminal in response to a request from the communication terminal. In the invention set forth in claim 5, in the invention set forth in claim 1.2.3 or 4, the device is a facsimile mail device. In the invention according to claim 7, wherein the device is a device equipped with a communication function, and the reception control means includes OMR processing means for analyzing OMR data. The device is characterized in that the device is a facsimile mail device.

Hereinafter, a detailed description will be given based on examples.

FIG. 1 is a block diagram of a facsimile mail device 1 to which the operation manual creation device of each invention of the present application is applied.
The facsimile mail device 1 includes a system control section 2, a disk control section 3.4, a floppy disk device 5, a hard disk device 6.7, a host interface section 8, and communication processing sections FCU1 to FCUn.

The system control section 2 controls the facsimile mail device 1 according to a program stored in the internal memory, floppy disk device 5, or hard disk device 6.7.
In particular, the writing and reading of image data to and from the floppy disk device 5 and hard disk device 6.7, as well as the communication processing units FCUI to FCUn.
The facsimile mail apparatus 1 executes the sequence as the facsimile mail apparatus 1. The facsimile mail device 1 is
It has various functional services such as proxy communication function, simultaneous broadcast function, confidential communication function, time specified transmission function, bulletin board service function, post office box function, serial communication function, etc., and the system control unit 2
The communication processing unit FCL executes and controls each of these functions.
Control II-FCUn.

In addition, in order to use each of these functions of the facsimile mail device 1, a communication terminal (for example, a facsimile machine) connected to the facsimile mail device 1 performs certain operations on the facsimile mail device 1 to request a service. If necessary, in the present invention, as will be described later, the communication terminal can request the facsimile mail device 1 for an operation manual showing the operation contents of this service request.

The disk control section 3 and the disk control section 4 control the drive of the floppy disk device 5 and the hard disk device 6.7, and the floppy disk device 5 and the hard disk device 6.7 store basic programs and various data as a facsimile mail device. In particular, it stores messages sent from communication terminals and messages sent from a host device (described later).

A host device, such as a computer device, is connected to the host interface section 8, and the host interface section 8 executes communication control with the host device.

What is connected to the host interface unit 8 is not limited to a host device such as a computer device, but may be, for example, another facsimile mail device or the like. In addition, this host interface unit 8 includes:
A DMAC (direct memory access controller) that directly connects the host device and facsimile mail device 1, a communication control unit that connects the host device and facsimile mail device 1 via a line, etc. are used.

The communication processing units FC[11 to FCIJn are provided as many as the number of storage lines, and each communication processing unit FCUI to FCUn has a network control unit 11, a modem 12, communication control unit 13;
manual generation buffer 14, encoding/decoding section 15,
Channel control section 16, control program storage section 17, OM
R processing section 18, data storage section 19, storage memory 20
, an instrumental information storage section 21, a system information storage section 22, an editing control section 23, a lotus control section 24, and the like.

Lines L1 to Ln are connected to the network control unit 11, and the line L
For example, telephone lines are connected to 1 to Ln.

The network control unit 11 is a so-called AA-NCU, and performs automatic light processing, incoming call processing, and the like.

Modem 12 modulates the transmitted signal and demodulates the received signal.

The communication control unit 13 exchanges facsimile control signals with a communication terminal (for example, a facsimile machine) connected via the lines L1 to Ln, and executes a facsimile communication procedure.

In the manual generation buffer 14, operation manuals for each invention of the present application, which will be described later, are developed.

The encoding/decoding unit 15 encodes the message using a predetermined encoding method, and also decodes the encoded message.

The control program storage unit 17 includes communication processing units FCUI to F
The channel control unit 16 stores the basic program as CUn, the operation manual generation/output processing program for each invention of the present application, the data correction/addition processing program for creating the operation manual, etc.
According to the program, each part of the communication processing units FCUI to FCUn is controlled to execute the sequence as the communication processing units FC1ll to FCUn, and at the same time, the operation manual generation/output processing and the data correction/addition processing for operation manual request of each invention of the present application are executed. Execute. It is also determined whether the input data is data that requests modification or addition of the operation manual request data.

The OMR processing unit (OMR processing means) 18
Detection of whether or not the received message is an MR sheet message, and when the received message is an OMR sheet message, the received OMR
Marks made on the OMR sheet and mark positions are detected from the electronic message on the sheet, and the detection results are stored in the storage memory 20.

The data storage unit (data storage means) 19 includes lines L1 to L
Out of the data (telegrams, dial tone, etc.) sent from the other party's communication terminal via n, only the data necessary for creating the operation manual is stored, and the data necessary for creating the operation manual is, for example, the operation manual. The requested command, the type of operation manual requested (that is, the type of service function that the other operator requests from the facsimile mail device 1), the type of the other operator (for example, the ID of the other party's terminal, the operator ID, etc.), and the other operator's This is data related to data indicating the level of proficiency. Furthermore, the data storage unit 19 also stores correction data and additional data for data necessary for creating an operation manual sent from the communication terminal.

As described above, the storage memory 20 is connected to the OMR processing unit 1.
The detection result of the OMR sheet message detected in step 8 and messages other than the OMR sheet are temporarily stored when they are transferred to the floppy disk device 5 or hard disk device 6.7.
- time is stored when transmitting the message within via the communication processing units FCUI to FCUn.

The instruction information storage unit (instruction information storage means) 21 stores explanatory data of the operation contents on the communication terminal required for each of a plurality of processing steps to realize the services (functions) provided by the facsimile mail device 1. Remember. That is, when requesting a service from the facsimile mail device 1, a certain operation is required for each processing step PO-P11, as shown in FIG. Explanatory data explaining the operation details required at the communication terminal for each pH is stored in advance. Therefore, the instruction information storage unit 21 stores processing steps PO to pH necessary for realizing each function of the facsimile mail device 1.
It is only necessary to store explanatory data for each function, and there is no need to store multiple types of help information corresponding to the individual's proficiency level for each function, unlike in the past. In particular, corrections and additions to the operation manual request data according to the present invention can be made for each processing step PO-pH.

The system information storage unit (system information storage means) 22 stores predetermined system information required to realize the functions of the facsimile mail device 1, and this system information includes, for example, user ID, number, and destination. IO
, No. and the destination telephone number (Te1.No).

When the editing control unit C'liA collection control membrane control means requests an operation manual, it analyzes the data stored in the data storage unit 19 and determines the type of operation manual requested by the other operator (i.e., the type of operation manual requested by the other operator). Determine the desired functions of the facsimile mail device 1) and the operator's proficiency level, and instruct the operator with explanatory data for each processing step PO to pH necessary to realize the desired functions of the facsimile mail device 1. The information is read from the information storage unit 21 and edited and created in the manual generation buffer 14 as an operation manual. Also, at this time, the system information storage unit 2
If system information necessary to realize the function is stored in 2, an operation manual is created by incorporating this system information.

This facsimile mail device 1 includes each communication processing unit FCU.
A line 1 to Ln is stored for each line I to FCUn, and facsimile communication is performed with a communication terminal connected via the lines L1 to Ln. When the facsimile mail device 1 receives a service request from a communication terminal connected via the lines L1 to Ln, it analyzes the requested service and provides the service. This service request can be made using an OMR sheet, or can also be made using a tone signal or the like.

When the other party's communication terminal makes a service request using the OMR sheet, the facsimile mail device 1
The processing unit 18 reads the mark position on the OMR sheet and develops the reading result in the storage memory 20. The channel control unit 16 analyzes the contents of this storage memory 20, determines the contents of the service request, and executes the requested service. For example, when the service request is for a time-specific transmission service, the facsimile mail device 1
The received encoded message is temporarily stored in the storage memory 20.
The data is stored in the floppy disk 5 or the hard disk 6.7 via the bus control section 24, after being decoded by the encoding/decoding section 15 and re-encoded using a predetermined encoding method.

Thereafter, at the specified sending time, the message is read from the floppy disk 5 or hard disk 6.7,
The data is transferred to vacant communication processing units FCUI to FCUn via their lotus control units 24. Communication processing unit FCUI~FC
Un stores the transferred message in the storage memory 20, re-encodes it using a predetermined encoding method in the encoding/decoding section 15, or transmits it as is to the designated destination.

Note that the network control section 11, modem 12, communication control section 13
The OMR processing unit 18 constitutes a reception control unit that receives operation data from a communication terminal, and although not shown, the keyboard of the facsimile mail device 1 and its control unit operate when an operation is performed on the facsimile mail device 1 as a device. It constitutes an input means that takes in operation details as operation data. Further, the data storage section 19 and the channel control section 16 analyze the data taken in by the input means and the data received by the reception control means and return the operation manual created by the editing control section 23 to the designated processing step. It constitutes a re-editing means for causing the editing control section 23 to re-edit the operation manual based on the data newly stored in the data storage section 19.

Next, the effect will be explained.

As described above, when a service request is received from a communication terminal, the facsimile mail device 1 provides the requested service, but if the operator of the communication terminal does not know how to operate it, Accepts manual requests, creates an operation manual corresponding to the service (function of facsimile mail device 1) requested by the operator and sends it to the communication terminal, and also corrects and adds data for the operation manual request. , create an operation manual based on the corrected/added operation manual request data, and send it to the communication terminal.

That is, when the operator of the communication terminal requests the facsimile mail device 1 for an operating manual, he first calls the facsimile mail device 1 and requests the operating manual. This request for the operation manual can be made using a tone signal by performing key operations according to voice guidance from the facsimile mail device 1, or the request for the operation manual can be made using an OMR sheet. You can also do that. For example, when requesting an operation manual using an OMR sheet, you may be asked to confirm that the OMR sheet created for requesting an operation manual (
(See Figure 3) 30 to request an operating manual. For example, as shown in FIG. 3, this OMR sheet 30 for requesting an operation manual includes a start mark 30a, an initial inclination permissible limit determination mark 30b, a guide mark 30c, a mode switching mark 3, and the like as a normal OMR sheet.
0d, field number 30e, free area division designation mark 30f
, an end mark 30g, etc., as well as marks specially provided for requesting an operating manual, namely, an inquiry mark 30h, a voice guidance required/unnecessary mark 301, and a mail type (service type) mark 30.
j, whether or not time is specified, and the specified time mark 30.

When an operator of a communication terminal requests an operation manual using the OMR server 30, he/she calls the facsimile mail device 1 and sends an OM to the communication terminal (for example, a facsimile device).
All you have to do is read the R sheet 30 and send it.

Next, we will discuss the process in the facsimile mail device 1 in the fourth section.
This will be explained based on FIGS.

As shown in FIG. 4, when the facsimile mail device 1 receives an incoming call (step S1), it receives a user ID (step S2), and checks whether the received user ID is registered (step S3). This user ID is for using the facsimile mail device 1 and is stored in the system information storage section 22. If the received user ID is not registered, error processing is performed (step S4), and a check is made to see if the user ID should be re-entered (step S5). If re-input is to be performed, the process returns to step S2 to receive the user ID; if re-input is not to be performed, error handling and line disconnection are performed, and this flow ends (steps S6 and S7).
).

If the received user ID is registered in step S3, it is checked whether the ordering is by PB tone (step S8), and if it is PB ordering, the PB ordering is received (step S39).
. When the reception of the PB ordering is completed, it is checked whether the ordering is normal or not (step 310), and if the ordering is normal, the reception of the message is started (step 5ll). When the reception of all the messages is completed (step 12), check whether the messages were received normally (step 313). If the messages were received normally, disconnect the lines L1 to Ln. The reception process ends (step 514).

In step S13, if the message is not received normally, after performing error processing,
(steps 315 and 314), and if the ordering using the PB tone was not performed normally in step S10, an error process (for example, an error message indicating that the ordering was not performed normally) is performed. (feedbank, etc.) to the communication terminal (step 516), and checks whether it is re-inputted (step 517). If re-input is to be performed, return to step S9 and enter PB)
- If an ordering request is received and re-input is not performed, after performing error handling (for example, feedback to the communication terminal that the line will be disconnected), the line will be disconnected.
1 to Ln are cut (step S15.514).

Steps S9 to S17 described above are the flow of the normal service request receiving process of the facsimile mail device IQ.

On the other hand, if it is determined in step S8 that the order is not based on PB tone, the message is received (step 518).
), it is checked whether the received message is an OMR sheet message and whether there is an OMR sheet for inquiry, that is, for requesting an operation manual (step S19.520).

If the request is not an inquiry request (operation manual request), ordering processing using the OMR sheet is performed (step 521). That is, the OMR processing unit 18 reads the mark position of the OMR sheet from the message of the received OMR sheet and develops it in the storage memory 20, and the channel control unit 16 analyzes the contents of the OMR sheet developed in the storage memory 20. to determine the contents of the order. It is checked whether the ordering has been carried out normally (step 522). If the ordering has not been carried out normally, the lines L1 to Ln are disconnected after error handling (step S23.514). If the ordering is performed normally, the messages are received, and when all the messages are received normally, the lines Ll-Ln are disconnected and this flow is ended (steps Sll to 515).

In step 320, when an inquiry request (operation manual request) is made, a check is made to see if the inquiry processing (operation manual request) using the OM-R sheet was performed normally (step 525); if not, an error message is sent. After performing the processing, the lines L1 to Ln are disconnected (steps S6 and S7). ``If the inquiry request is successfully made, the lines 1 to 1 to n are disconnected once (step 826).

Analysis of inquiries (analysis of request contents of operation manual)
(Step 527). Next, check whether the contents of the inquiry request are normal or not.
28). If the content of the inquiry request is not normal,
Error processing is performed, for example, a notification that the content of the inquiry request to the communication terminal is not normal is performed, and this flow ends (step 529).

If the content of the inquiry is normal, operation manual editing processing and operation manual output processing are performed, and this flow is ended (step S30.531). As for this operation manual output process, the created operation manual may be sent directly to the communication terminal that has requested the operation manual, or it may be sent to a post office box of the facsimile mail device 1 and the operation manual may be sent to the communication terminal that has requested the output. May be sent at any time.

Next, the inquiry analysis process in step S27 will be explained.

Each of the communication processing units FCUI to FCIJn uses the OMR processing unit 18 to read the mark position of the OMR sheet 30 from the message of the received OMR sheet 30 for requesting an operation manual, and expands it into the storage memory 20. The channel control unit 16 analyzes the contents of the OMR sheet and determines the contents of the operation manual request.

That is, the channel control unit 16 analyzes the contents developed in the storage memory 20, and as shown in FIG.
Determine whether voice guidance is necessary (step R1)
. If it is determined that there is a mark at the key position of the voice guidance mark 30i on the OMR sheet, set the system parameter do to aO in step R2), O.
If it is determined that the voice guidance mark 30i on the MR sheet has a mark at the "no" position, the system parameter dO is set to al (step 3). here,
System parameters are parameters that determine which processing step PO-P11 to proceed to next when moving from each processing step PO to pH shown in FIG. 2 to the next processing step PO-P11. As shown in the figure, the information is stored in a system parameter storage area formed in the instruction information storage section 21. The system parameter dO is the parameter for whether or not voice guidance is required, and the system parameters d1, d2, and d3 are for selecting a post office box or bulletin board, whether or not to specify the time, and the destination I.
D, the selection of whether to enter No or the telephone number (Te1.No), etc., and d4 stores the parameter of whether or not it is a circular.

After setting the necessity of voice guidance and its system parameters, the channel control unit 16 then determines whether or not it is a post office box service (step R4). If the service is not a post office box service, set the system parameter d1 to b2.
Set it to P.O. Box No.

(Serial number given to the message that the user puts in the post office box). (Step R)
5, R6). If the post office box number exists, the post office box number is stored in the system information storage unit 22 and the process proceeds to the next chip (step R7>; if the post office box number does not exist, the process directly proceeds to the next step).

In step R4, if it is not a post office box service, check whether it is a bulletin board service (step R8); if it is a bulletin board service, set the system parameter d1 to bl.
It is checked whether there is a bulletin board N00 (serial number given to the message that the user submits to the bulletin board) by setting it to the bulletin board (step R9, RIO). If there is a bulletin board number, the bulletin board number is stored in the system information storage unit 2.
2 and proceed to the next step (step R11).
, bulletin board No., there is no one, the process directly advances to the next step.

If it is not a bulletin board service in step R4, a check is made to see if it is a normal message (step R12), and if it is not a normal message, an error process is performed and the flow ends (step R13). If it is a normal message, the system parameter d1 is set to d2 and the process moves to the next step (step R14).

When the system parameters have been set according to whether it is a post office box, a bulletin board, or an ordinary message, a check is then made to see if the time is specified (step R15), and if the time is not specified, the system parameter d2 is set to d3. (Step R16). This system parameter d3 will be set again in later processing. When specifying the time, the system parameter d2 is set to b3 (Step R17), and it is checked whether the specified time is normal (Step R18). If the specified time is not normal, perform error processing and end this flow (step R19); if the specified time is normal, store the specified time in the system information storage unit 22, and if the destination is determined by Tel, No. Check whether it is specified (steps R20, R21
). The destination is Te1. When specified as No, set the system parameter d3 to b4 (step R22).
, proceed to the next process. The destination is Te1. If it is not specified by No, it is checked whether the destination is specified by ID and No (step R25). The destination is Te1. N.

However, if neither ID nor No is specified, it is determined that an error has occurred, and after error processing is performed, this flow is ended (step R19). The destination is ID, N.

When specified by , system parameter d3 is set to b5
(step R26), and checks whether it is a broadcast service (step R27). If it is not a broadcast service, the system parameter d4 is set to 02 (step R28), and if it is a broadcast service, the system parameter d4 is set to 01 (step R29). After setting each system parameter in this way, a service code is determined from the set system parameters and stored in the register (step R30). That is, by detecting and setting system parameters, the type of function (service) requested by the operator of the communication terminal can be determined.

In this way, the type of function (service) requested by the operator is known, but if the data such as the type of function (service) requested by the operator, that is, the data for requesting the operation manual, is entered incorrectly or changed. When necessary, the operation manual request data can be modified or changed as follows. Corrections and changes to the data for this operation manual request are added during the process of inputting the above-mentioned operation manual request data, and now requests for corrections and additions are made using the PB tone. .

That is, when the operator of the communication terminal wishes to modify or change the operation manual request data, the operator of the communication terminal sends a predetermined tone signal, such as "**#
” and notifies the facsimile mail device N1 of the correction/change of the data for requesting the operation manual.

As shown in FIG. 7, when the facsimile mail device 1 receives a signal "**#" requesting correction/change of the operation manual request data from the communication terminal, it outputs a correction voice (step T2). This modified voice is stored in advance in the storage memory 20, for example, and has contents such as "You can return to step Pn. Please enter the number of steps to return to." The modified voice in the memory 20 is output as audio to the communication terminal by, for example, an audio output device provided in the communication control unit 13.The communication terminal listens to the second modified voice and enters the number of steps to be modified or added using a key. The facsimile mail device 1 checks whether the step number sent from the communication terminal is "0" or a step number other than "0" (step T3), "0".
When the number of steps is other than that, return to the specified processing step T by the necessary number of steps (step T4),
Outputs level request voice (Ste, Tsubu T5).

This level request voice asks whether the request is a modification request or an addition request. For example, "Do you want to modify or add?" For modification, enter "1"; for addition, enter "2゛°." , please enter. This level request voice is stored, for example, in the storage memory 20, etc., like the above-mentioned modified voice, and is output from the communication terminal by the voice output device provided in the communication control unit 13, etc. In step T3, when the number of steps transmitted and arrived at from the communication terminal is "°0", the process advances to step T5,
Outputs the input level request voice. When the input level request voice output is completed, it is checked whether the input level request transmitted from the communication terminal is a correction, addition, or other request (step T6). If the input level request is neither modification nor addition, step T5
Return to and output the input level request voice again. When the input level request transmitted from the communication terminal is a modification request, a modification input request voice is outputted, and the input data of the modification portion is accepted (Step 1).

T7). When the input level request is an additional request, an additional input request voice is output, and additional data from step T is accepted (step T8). The output processing of this modified input request voice and additional input request voice is as follows.
Similar to the modified voice output processing described above, this is performed by outputting pre-stored modified input request voice data or additional input voice data as a voice. When correction data is sent, the data for requesting the operation manual of the specified step is corrected, and when additional data is sent, the additional data is processed for requesting the operation manual after the specified step. Add as data. The process of modifying and adding data for requesting an operation manual is possible in the input process of data for requesting an operation manual shown in FIG. 5. When the process of correcting and adding data for requesting an operation manual is completed, the process of At the same time, it is also checked in step T1 whether there is a request for modification or addition of FIG.
Go back and check.

Therefore, the operator of the communication terminal can freely modify and add data for requesting an operation manual.
The operation manual creation request can be made simply and easily, and the operation manual request operation can be performed even more simply and conveniently.

Once the type of service requested by the communication terminal operator is determined as described above, an operation manual corresponding to the requested service type is then created.

Next, this operation manual creation process will be explained based on the flowchart of FIG.

The editing control unit 23 first sets the counters n, m, and Il to “0”.
” (step Ql), and stores the code of processing step Pn in the manual generation buffer 14 (step Q2). That is, first, the code of processing step Pn is
The code of O is stored in the manual generation buffer 14.

Next, the editing control section 23 reads the instruction information storage section 21.
The system parameters of this processing step Pn (such as the system parameters do-d4 set in FIG. 5.6 above) are read from step Q3), and it is checked whether the system parameters are "0" (step Q4).

If the system parameter is “0”, processing step P
At step Q, the address of the explanatory data corresponding to the system parameter "0" and the code of the next processing step Pn are read and stored in the manual generation buffer 14 (step Q
5). On the other hand, when the system parameter is not "0", the system parameter d is stored in the system information storage section 22.
Step Q6) to read the value of m, processing step Pn
Then, the address of the explanatory data corresponding to the system parameter dm and the code of the next processing step Pn are read from the instruction information storage section 21 and input into the manual generation buffer 14 as the address Al (Step 7, Q7).

That is, the processing step Pn and the system parameters correspond to each other as shown in FIG.
Once n and the system parameters are determined, the next processing step Pn is determined, and correspondingly, the explanatory data for that processing step Pn is determined. Therefore, by freely combining the processing step Pn and the system parameters, the next processing step Pn can be freely set, and the explanatory data necessary for the operation at this processing step Pn can be freely combined.

In this way, first, when the address setting of the processing step PO, the next processing step Pn corresponding to the system parameter aO, and the explanatory data of the system parameter dm is completed, m+1 is set as the parameter m, and step Q8
), it is checked whether it is the final processing step Pn (step Q9).

If it is not the final processing step Pn, the process returns to step Q3 and similarly stores the next processing step Pn and explanation data in the manual generation buffer 14 based on the system parameters for each processing step Pn (steps Q3 to Q8).

When the above processing is repeated until the final processing step Pn, the manual generation buffer 14 contains the codes of the processing step Pn necessary for executing the service requested by the operator in the order of address settings and their processing. The address of the explanation data at step Pn is expanded. Therefore, by freely setting system parameters, processing steps Pn corresponding to each of the multiple functions of the facsimile mail device can be set, and explanatory data for each processing step Pn corresponding to the desired function can be freely set. Can be combined.

Next, the service code stored in the system information storage unit 22 is read out (step Qll), a part of the corresponding header is taken out, and as shown in FIG.
40a (step Q12).

Here, the counter! Set to "0" in step Q13.
), Address AI! , and expands it into the character data area 40b of the operating manual of the manual generation buffer 14 (step Q14). In addition, explanatory figures (stored in advance in the instruction information storage unit 21 in association with the explanatory data of the processing step Pn, or independently regardless of the explanatory data) and the explanatory figures stored in the system information storage unit 22 The system information (Te1.No, ID, No., etc.) is read out and developed in the image area 40c of the manual generation buffer 14 (step Q15). When the expansion of each data of the corresponding address l to the manual generation buffer 14 is completed, it is checked whether it is the final data (step Q16), and if it is not the final data, the counter l is
Increment by 1 (f=f+1) and step Q
Return to 14. Similarly, explanatory data, explanatory figures, and system information for each address A2 entered in the manual generation buffer 14 are expanded to the manual generation buffer 14, and all addresses AI! , when the process is finished,
Ends the operation manual editing/generation process.

The operation manual developed in the manual generation buffer 14 in this way is output from the facsimile mail device 1 to the communication terminal that has requested the operation manual, and the communication terminal does not receive the operation manual 50 as shown in FIG. You can take it. The operator of the communication terminal who has received the operation manual can receive the intended service of the facsimile mail device 1 by looking at the transmitted operation manual and performing the operations as described in the operation manual. I can do it.

This output process can be sent directly when the generation of the operation manual is completed, or it can be sent to the post office box of the facsimile mail device 1 and sent when there is a request from the communication terminal to send the operation manual of the post office box. You may
The output method is not limited.

In the above embodiment, a case is explained in which an operation manual is requested from a communication terminal, but the operator of the facsimile mail device itself can operate the facsimile mail device itself or operate the facsimile mail device from the keyboard etc. The same can be applied to the case where an operation manual is requested regarding the operation of a service request.

Therefore, the facsimile mail device 1 as a device edits an operation manual for the operations necessary to realize the functions of the device requested by the operator by freely combining explanatory data for each processing step necessary to realize the functions. - It is possible to create and output the data for the operation manual request, and also to easily modify and add data for the operation manual request.

As a result, it is possible to generate and provide operation manuals that can sufficiently respond to a wide range of operator requests without using large-capacity storage means, and to make operation manual requests even simpler and easier. can be done. In addition, it is possible to provide an operation manual for the series of operations necessary to realize the functions of the device, from the beginning to the completion of the operation. functions can be reliably realized. Therefore, the man-machine interface can be improved and the functions of the equipment can be fully utilized.

In addition, for facsimile mail devices that are equipped with communication functions, we accept requests for operation manuals from communication terminals, and edit and create operation manuals necessary to realize the functions desired by the requesting operator. In addition to being able to easily modify and add data for requesting an operation manual, the functions of the facsimile mail device as a device equipped with communication functions can be more easily and efficiently transmitted from the communication terminal. It can be used for

Furthermore, for facsimile mail devices that are equipped with communication functions, we receive inquiries from communication terminals regarding operations using OMR sheets, and edit and create operation manuals necessary to realize the functions desired by the requesting operator. In addition to being able to easily and easily modify and add data for requesting an operating manual, it is also possible to send data from a communication terminal to a facsimile mail device as a device equipped with a communication function. Inquiries about operations can be made even more easily. As a result, the man-machine interface can be further improved, and the functions of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

Further, in the above embodiment, when creating an operation manual, the system information stored in the system information storage unit 22 is incorporated in advance to edit and edit the operation manual.
Since it has been created, the operator can request the desired service from the facsimile mail device by operating the contents described in the operation manual as they are.

Therefore, the man-machine interface can be further improved, and the functions of the equipment can be used even more easily and fully.

〔effect〕

According to the invention set forth in claim 1, for each processing step of a device that combines a plurality of processing steps to realize various functions, explanatory data of the operation contents necessary for that processing step is stored and manually input to the device. Determine the function required by the operator from the data, and create an operation manual by freely combining the explanatory data of the operation contents for each processing step to explain the operations in the processing steps that should be executed to realize that function. In addition to being able to easily modify and add data for requesting operation manuals, it is possible to reduce the required capacity of the storage unit that stores explanatory data, and to meet a wide range of operator requests. It is possible to provide an operation manual that satisfactorily meets the requirements, and to easily modify and add to the requested contents of the operation manual.

Therefore, even beginners can realize the desired functions of the device even without the operation manual attached to the device, and the operation manual can be easily and easily requested.
It can be easily performed and improves the man-machine interface. As a result, the functions of the device can be fully utilized.

According to the invention set forth in claim 2, when various system information necessary for realizing the functions of the device is inputted in a preliminary manner, when creating the operation manual according to claim 1, these system information is incorporated into the operation manual. In addition to being able to easily and easily modify and add to the operation manual request data, the system information can also be input and operated by operating the operation manual according to its contents. At the same time, it is possible to simply and easily request an operating manual. Therefore, even if the operator has forgotten or does not know the system information, by operating the system according to the operation manual, it is possible to achieve the intended function of the equipment, and the contents of the operation manual can be easily and easily fulfilled. can be modified and added to further improve the man-machine interface,
The functions of the device can be utilized more easily and fully.

According to the invention set forth in claim 3, in a device equipped with a communication function, receiving an inquiry about an operation from a communication terminal;
It is possible to create an operation manual necessary to realize the intended function of the device and send it to the communication terminal,
The contents of the operation manual request can be easily and easily modified or added, and the functions of the device equipped with the communication function can be easily and fully utilized from the communication terminal.

According to the invention set forth in claim 4, when a device equipped with a communication function receives an operation inquiry from a communication terminal, and various system information necessary for realizing the function of the device is inputted in advance, the above-mentioned When creating an operation manual according to claim 3, the operation manual can be created by incorporating this system information, and the data for requesting the operation manual can be easily and easily modified and added, so that the operation manual can be easily created. By operating according to the contents, the system information can be inputted and operated, and the contents of the operation manual request can be easily and easily modified and added. Therefore, even if the operator has forgotten or does not know the system information, by operating the system according to the operation manual, it is possible to realize the functionality of the equipment equipped with the desired communication function, and to easily and easily meet the operation manual requirements. This can be easily done, and the man-machine interface can be further improved, so that the functions of devices equipped with communication functions can be more easily and fully utilized from a communication terminal.

According to the invention set forth in claim 5, the facsimile mail device receives operation inquiries from the facsimile device itself and communication terminals, realizes the functions of the facsimile device itself as desired by the operator, and provides services of the facsimile mail device. It is possible to create an operation manual for the operations necessary to use the service, provide it to the operator, and send it to the communication terminal, and it is also possible to easily modify and add the requested contents of the operation manual. Therefore, the services of the facsimile mail device can be easily and fully utilized from the facsimile mail device itself or a communication terminal.

According to the invention as set forth in claim 6, in a device equipped with a communication function, an inquiry about operation using an OMR sheet from a communication terminal is received, and operations necessary for using the function of the communication device as desired by an operator are received. In addition to being able to edit and create a manual and send it to the communication terminal, it is also possible to easily and easily change or add to the requested content of the operating manual, making it easier to receive operational inquiries from the communication terminal. You can make it easy to do. Therefore, the man-machine interface can be further improved, and the services of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

According to the invention set forth in claim 7, the facsimile mail device receives an operation inquiry using an OMR sheet from a communication terminal, and provides an operation manual necessary for using the service of the facsimile mail device targeted by the operator. To make inquiries about the operation of the facsimile mail device even easier, since it is possible to create and send it to the communication terminal, and also to easily modify and add the contents of the operation manual request. I can do it. Therefore, the man-machine interface can be further improved, and the services of the facsimile mail device can be more easily and fully utilized from the communication terminal.

[Brief explanation of drawings]

1 to 12 are diagrams showing further embodiments of the operation manual creation device according to the inventions of the present application, FIG. 1 is a block diagram of a facsimile mail device to which the operation manual creation device is applied, and FIG. A transition diagram of the processing steps of the facsimile mail device, FIG. 3 is a diagram showing the OMR sheet for requesting the operation manual, FIG. 4 is a flowchart showing the basic processing of the facsimile mail device, and FIG. Figure 6 is a flowchart showing the operation manual request analysis process, Figure 6 is a diagram showing the buffer for storing the system parameters, Figure 7 is a flowchart showing the process of modifying and adding the operation manual request contents, and Figure 8 is the flowchart showing the operation manual editing/addition process. Flowchart showing the creation process; FIG. 9 is a diagram showing the status of processing steps and system parameters stored in the instruction information storage unit; FIG. 10 is a flowchart showing the processing steps and explanatory data addresses stored in the manual generation buffer. FIG. 11 is a diagram showing the settings, FIG. 11 is a diagram showing each data of the operation manual developed in the manual generation buffer, and FIG. 12 is a diagram showing the output operation manual. 1... Facsimile mail device, 2...
・System control unit, 3... Disk control unit, 4... Disk control unit, 5... Floppy disk device, 6...
・Hard disk device, 7...Hard disk device, 8...Host interface section, 11...
...Network control unit, 12...Modem, 13...Communication control unit, 14...Manual generation buffer, 15...
... Encoding/decoding section, 16... Channel control section, 17... Control program storage section, 18...
...OMR processing unit, 19...Data storage unit, 20...Storage memory, 21...Instruction information storage unit, 22...
...System information storage unit, 23...Edit control unit, 24...Bus control unit, 30...OMR sheet for operation manual request,
30h...Inquiry mark, 30i...
・・Voice guidance required/unnecessary mark, 30j・・・・
・・Mail type (service type) mark, 30k ・・・Time specification and specified time mark, 40a ・・・・・Hesog part, 40b ・・Character data area, 40c・・・
...Image data area.

Claims (7)

[Claims] (1) A device for creating an operation manual for a device that realizes multiple functions by combining a plurality of processing steps that are executed when a predetermined operation is performed, wherein when an operation is performed on the device, the operation details an input means for importing as operation data; a data storage means for extracting and storing data necessary for creating an operation manual from the data input by the input means; and an explanation of the operation contents required for each of the above processing steps. Achieving the desired function by combining an instruction information storage means for storing data, and data explaining the operation contents at each processing step, which is analyzed by analyzing the data stored in the data storage means and stored in the instruction information storage means. an editing control means for editing and creating an operation manual necessary for the process; and an editing control means for analyzing the data taken in by the input means, returning the operation manual created by the editing control means to a specified processing step, and newly storing it in the data storage means. The present invention is characterized by comprising: re-editing means for causing the editing control means to re-edit the operation manual based on the data that has been edited; and output means for outputting the operation manual created by the editing control means in a predetermined expression form. Operation manual creation device. (2) A device for creating an operation manual for a device that realizes multiple functions by combining a plurality of processing steps that are executed when a predetermined operation is performed, wherein when an operation is performed on the device, the operation details an input means for importing as operation data; a data storage means for extracting and storing data necessary for creating an operation manual from the data input by the input means; and an explanation of the operation contents required for each of the above processing steps. An instruction information storage means for storing data; a system information storage means for storing various system information entered in advance to realize each function of the device; and an analysis of the data stored in the data storage means. Edit and create the operation manual necessary to realize the desired function by combining the explanatory data of the operation contents at each processing step stored in the instruction information storage means and incorporating the system information stored in the system information storage means. an editing control means that analyzes the data taken in by the input means, returns the operation manual created by the editing control means to a specified processing step, and edits the operation manual based on the data newly stored in the data storage means; An operation manual creation device comprising: re-editing means for re-editing the operation manual; and output means for outputting the operation manual created by the editing control means in a predetermined expression form. (3) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to achieve this, comprising a reception control means for receiving operation data from the communication terminal, and a device for creating an operation manual from among the data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps; and an instruction information storage means for analyzing the data stored in the data storage means. an editing control means that edits and creates an operation manual necessary for realizing a desired function by combining explanatory data of operation contents in each processing step stored in the storage means; and an editing control means that analyzes the data received by the reception control means. re-editing means for returning the operation manual created by the editing control means to a specified processing step and causing the editing control means to re-edit the operation manual based on the data newly stored in the data storage means; An operation manual creation device comprising: a transmission control means for transmitting the operation manual created by the above to a communication terminal in response to a request from the communication terminal. (4) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to achieve this, comprising a reception control means for receiving operation data from the communication terminal, and a device for creating an operation manual from among the data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation contents required for each of the above processing steps; A system information storage means that stores various system information; and a system information storage means that analyzes the data stored in the data storage means and combines explanation data of operation contents in each processing step stored in the instruction information storage means. an editing control means that incorporates the system information stored in the system information to edit and create an operation manual necessary to realize the desired function, and an operation manual that the editing control means creates by analyzing the data received by the reception control means. re-editing means for returning to a specified processing step and causing the editing control means to re-edit the operation manual based on data newly stored in the data storage means; An operation manual creation device characterized by comprising: a transmission control means for transmitting data to a communication terminal according to the following. (5) The operation manual creation device according to claim 1, 2, 3 or 4, wherein the device is a facsimile mail device. (6) Claim 3 or Claim 4, wherein the device is a device equipped with a communication function, and the reception control means includes OMR processing means for analyzing OMR data.
The operation manual creation device described. (7) The operation manual creation device according to claim 6, wherein the device is a facsimile mail device.