JPH04223753A - Fault corresponding support device for remote supervisory device - Google Patents

Abstract

PURPOSE:To reduce the necessary storage capacity of a center device, to correspond to the increase of a terminal equipment and to facilitate the increase of the center device itself. CONSTITUTION:The center device 2 stores the procedure of a processing which a mainenance person has to adopt in a fault in a data storage device 2c. Information on the fault of the terminal equipment 3 is transmitted to the center device 1 and the center device 2. The center device 2 transmits the procedure of the processing to the termianl equipment 3, calls the maintenance person 6 by a pocket bell 5 and gives information on the fault. The maintenance person goes to the site in haste and processes a trouble in accordance with the procedure transmitted to the terminal equipment 3.

Description

[Detailed description of the invention]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a troubleshooting support device for a troubleshooting remote monitoring device that uses a telephone line to support a method for dealing with failures in various equipment within a building.

2. Description of the Related Art Various types of equipment are installed inside a building, such as elevators, air conditioners, lighting equipment, and water supply and distribution equipment. These various facilities are collectively monitored by a center device together with terminal devices in other buildings via terminal devices provided within the building. Each terminal device and the center device are connected by a telephone line. When a failure occurs in equipment, this failure is reported to the center equipment via the terminal equipment in that building, and the center equipment
Measures will be taken to have the traveling maintenance personnel in charge of the building in question go directly to the building to take measures against the failure. By the way, maintenance personnel who carry out accident countermeasures require a great deal of specialized knowledge, and training these maintenance personnel costs a great deal of money. In addition, it was necessary to bring a manual for troubleshooting to the troubleshooting site. As a solution to this problem, maintenance staff owns a portable terminal device, uses the portable terminal from the failure site, and sends a signal to the line control device in the center device through the telephone line.
The manual data or troubleshooting support information such as troubleshooting procedures requested by maintenance personnel is retrieved from the data storage device installed in the center equipment, and outputted to the maintenance worker's portable terminal device via the telephone line. A method has been proposed in which maintenance personnel perform failure response processing based on the information.

[Problem to be Solved by the Invention] In the above-mentioned conventional technology, the center device stores individual information such as the telephone number of each terminal device, data on various facilities in the building monitored by each terminal device, and corresponds to each facility in the building. A data storage device is required to store the failure response procedures, and as the number of terminal devices increases, the capacity load on the data storage device of each center device increases, causing the problem that it cannot handle the problem. An object of the present invention is to provide a failure response support device for a remote monitoring device that can reduce the capacity load of a data storage device of a center device that monitors terminal devices.

[Means for Solving the Problems] In order to achieve the above object, the present invention provides a terminal device for monitoring equipment in a building;
A remote monitoring device is equipped with a center device that manages a large number of these terminal devices, and when a failure occurs in the equipment, the terminal device that monitors the equipment reports the failure via a telephone line to the center device. a storage unit that stores procedure data for dealing with a failure of the terminal; and notification means that, when a failure notification is input from a terminal device, notifies address data of the terminal device to a traveling maintenance worker in charge of the terminal device; Procedural data transmitting means for retrieving procedure data corresponding to the failure notification from the storage unit and transmitting it to the terminal device is provided, and each terminal device is provided with:
A storage unit is provided to store the transmitted procedure data, and
The present invention is characterized in that the center device is provided with a number reporting means for reporting the telephone number of the other center device to the terminal device that has reported the failure.

[Operation] When a failure occurs in equipment and a terminal device notifies the center device, the center device transmits the telephone number of another center device to the terminal device. Based on this, the terminal device notifies other center devices of the failure using the telephone number. The other center devices store the position data of the terminal device based on this failure report, and also retrieve the procedure data corresponding to the failure from the storage section and transmit it to the terminal device. The terminal device stores the transmitted procedure data. Furthermore, when the above-mentioned failure report is input, other center devices notify the maintenance personnel in charge of the terminal device in question, and when the maintenance personnel responds to this notification, the maintenance personnel report and rush to the scene of the failure. When the maintenance worker arrives at the failure site, he connects the portable terminal device he is carrying with the terminal device in the building, retrieves the previously stored procedure data, and processes the failure according to this procedure data.

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be explained below based on the illustrated embodiments. FIG. 1 is a block diagram of a failure support device for a remote monitoring device according to an embodiment of the present invention. In the figure, the center device 1 includes a line control device 1a, a processing device 1b, and a data storage device 1d.
Each device 1a, 1c is connected to a processing device 1b. Further, the line control device 1a is connected to a telephone line 8. The center device 2 includes a line control device 2a, a processing device 2b, and a data storage device 2c.
Each device 2a, 2c is connected to. Further, the line control device 2a is connected to a telephone line 8. The terminal device 3 is
Line control device 3a, processing device 3b, data storage device 3c
Each device 3a, 3c is connected to a processing device 3b. Further, the line control device 3a is connected to a telephone line 8. Further, the processing device 3b is connected to the equipment to be monitored 4 in the building, and constantly monitors the presence or absence of failures and abnormalities or their status. The maintenance worker 6 carries a portable terminal device 5 (equipped with a pager) and usually performs patrol maintenance and inspection work on various equipment in each building. The portable terminal device 5 can be connected to the data storage device 3c of the terminal device 3, and data can be read from there. In addition, as mentioned above, it has a pager function, and rings by radio waves transmitted by the transmitting station 7 to notify of a call. The originating station 7 is connected to a telephone line 8. Moreover, the portable terminal device 5 can be connected to the telephone line 8, and the center device 2
It is possible to communicate with Next, a flowchart explaining the operation of the center device 1 shown in FIG. 2, a flowchart explaining the operation of the center device 2 shown in FIG. 3, and a flowchart explaining the operation of the terminal device 3 shown in FIG. This will be explained with reference to the flowchart shown below. Now, if a failure occurs in the monitored equipment 4, the terminal device 3 is constantly checking whether there is an abnormality (step S31 shown in FIG. 4), so the processing device 3b issues a command to the line control device 3a, The failure data is transmitted to the center device 1 via the telephone line 8. (Step S32 shown in FIG. 4). On the other hand, since the processing device 1b constantly checks whether there is an alarm from the terminal device via the line device 1a (step S1= shown in FIG. 2), it immediately receives the failure data from the terminal device 1 ( Step S2 shown in FIG. 2=
). Next, the failure data is processed by the processing device 1b, and data indicating the customer name of the terminal device and the type of failure are stored in the data storage device 1c. (Procedure S3= shown in FIG. 2). Next, the processing device 1b connects the line control device 1b, the telephone line 8,
TEL. of the center device 2 to the terminal device 3 via the line control device 3a. Send NO (phone number). (Procedure S4= shown in FIG. 2). TEL. Upon receiving NO (step S33 shown in FIG. 4), the terminal device 3 newly reports the failure to the center device 2 via the line control device 3a and the telephone line 8 line control device 2a (step S34 shown in FIG. 4). ). Since the center device 2 constantly checks whether there is a failure notification from the terminal device 3 (step S10 shown in FIG. 3), the processing device 2b receives the failure notification data from the line control device 2a (step S10 shown in FIG. 3). Step S11) shown in FIG. Here, the processing device 2b processes the failure data of the terminal device 3, and temporarily stores the address data of the terminal device 3 included in this failure data in the data storage device 2c. Further, based on the failure type data in the failure data, failure handling procedure data corresponding to the failure response procedure data is extracted from the data storage device 2c and transmitted to the terminal device 3 (step S12 shown in FIG. 3).
). This transmitted procedure data is received by the terminal device 8 (step S35 shown in FIG. 4) and temporarily stored in the data storage device 3c (step S36 shown in FIG. 4). After transmitting the procedure data in step S12, the center device 2 transmits the procedure data in step S11.
The maintenance worker's pager number corresponding to the office code in the received failure data is called and the maintenance person is notified of the occurrence of the failure (step S13 shown in FIG. 3). In order to contact maintenance personnel in this way, the maintenance personnel for each office are stored in the center device 2 in order of priority, and if the patrol area of a higher-ranking maintenance personnel is far away, that maintenance personnel can contact the center device. This is done by notifying the center device 2 that the patrol area is far away, and the center device 2 notifying the maintenance worker of the next rank. In addition to this method, if the maintenance personnel's patrol area is fixed, the appropriate maintenance personnel can be contacted immediately, or if the patrol area is assigned to a pager instead of the maintenance personnel, the appropriate maintenance personnel can be contacted immediately. Contact will be possible. Through the calling process in step S13, the telephone line 8
, the pager function in the portable terminal device 5 of the maintenance worker 6 is activated via the transmitting station 7 to notify the maintenance worker of the occurrence of the abnormality. Upon receiving this, the maintenance worker 6 connects the portable terminal device 5 to the telephone line 8 and sends a response to the center device 2 . When this response is received (step S14 shown in FIG. 3), the processing device 2b of the center device 2 retrieves the address data of the terminal device 3 temporarily stored in the data storage device 2c and transmits it ( Step S15) shown in FIG. Through this, the maintenance worker 6 knows the building where the failure occurred and rushes there. The maintenance worker 6 who has arrived at the site connects the portable terminal device 5 to the terminal device 3, and executes the procedure S shown in FIG. 4 from the data storage device 3c.
Recall the failure response procedure data stored in step 36 (Figure 4
Step S37 shown in FIG. 4), the processing device 3b outputs this to the portable terminal device 5 (S38 shown in FIG. 4). This results in
The maintenance engineer 6 can take appropriate measures against the failure while viewing the output procedure data. As described above, according to the present embodiment, the center device is divided into the center device 1 which has data for each terminal device, and the center device which has failure response procedure data corresponding to failures of building equipment, contact information of maintenance personnel, etc. Since it is divided into two, the capacity load on the data storage device of the center device 1 can be reduced, and the capacity of the center device 1 can be increased to cope with future increases in the number of terminal devices. In addition, since the capacity of the center device 1 can be reduced, the center device 1 can be
The cost can also be reduced, and it becomes easy to increase the number of center devices 1 as the number of terminal devices increases.

As explained above, in the present invention, the center device that receives notifications from terminal devices is divided into one that has individual data of the terminal devices and one that has failure response procedure data for failures. The capacity load on the former data storage device can be reduced, and the capacity of the center device having individual data can be increased to cope with the subsequent increase in the number of terminal devices. Furthermore, it becomes easy to increase the number of center devices themselves.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of a failure handling support device for a remote monitoring device according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating the operation of the center device 1.

FIG. 3 is a flowchart illustrating the operation of the center device 2. FIG.

FIG. 4 is a flowchart explaining the operation of the terminal device.

[Explanation of symbols]

1 Center device 2 Center device 3 Terminal device 4 Equipment to be monitored 5. Portable terminal device 6 Maintenance staff

Claims (1)

[Claims] Claim 1: Comprising a terminal device that monitors equipment in a building and a center device that manages a large number of the terminal devices,
In a remote monitoring device that reports a failure from a terminal device that monitors the equipment to the center device via a telephone line when a failure occurs in the equipment, a storage unit that stores procedure data for responding to failures of various equipment. and notification means for notifying a traveling maintenance worker in charge of the terminal device of the address data of the terminal device when a malfunction report is input from the terminal device, and procedure data corresponding to the malfunction report from the storage unit. Procedural data transmission means for extracting and transmitting procedure data to the terminal device is provided, and each terminal device is provided with a storage unit for storing the transmitted procedure data, and the center device includes: 1. A failure response support device for a remote monitoring device, characterized in that a number reporting means is provided to notify a telephone number of the other center device to a terminal device that has reported a failure.