JPH0359797A - Customer management system - Google Patents

Abstract

PURPOSE:To simplify visitor's work by reading out a bar code on a jib card fixed to the outside of the entrance/exit of a building by a portable bar code reader and processing work correspondingly to the bar code. CONSTITUTION:The visitor visiting a customer reads out the bar code 32 on the jib card 31 stuck to the building used by the customer by means of the bar code reader 11 and then inputs working data accompanied with the work by means of an input device 12. A data processing part 13 processes the inputted working data correspondingly to the bar code 32 read out by the bar code reader 11. When a customer visits a shop, a clerk reads out a bar code 333 on a main card 33 provided by the customer by means of the card reader 11 and inputs working data accompanied with the working through an input device 12. A work processing part 19 processes the inputted working data correspondingly to the bar code 333 read out by the card reader 21. Thus, the visitor's work can be simplified.

Description

[Detailed Description of the Invention] (Industrial Application Field) The present invention relates to a management system for managing customers based on barcodes given to customers, and more specifically, barcodes attached to buildings used by customers. The present invention relates to a customer management system that processes business data based on goods in accordance with the barcode on the attached jib card.

(Prior Art) In stores that sell goods to a large number of fixed customers, in order to provide services to customers and increase sales, they regularly take orders and deliver goods to customers. Operations such as delivery, collection of money, and delivery of service items according to the customer's purchase amount are performed.

In order to take orders in these operations, the data on the ordered items is entered on a slip at the customer's location, and delivery and payment collection are performed based on the slips compiled and created at the store.

In addition to the above operations, in order to further strengthen our services especially for customers with large purchases, we lend them a magnetic card with their corresponding customer number recorded on it, and record it on this magnetic card. The method used was to perform service operations based on the data obtained.

(Problem to be solved by the invention) In order-taking as described above, the slips created in response to the ordered items must be organized for each customer while corresponding to each customer, which may lead to errors in entry. At the same time, the purchase amount for each customer must be totaled and the service content corresponding to the amount determined must be determined, which poses the problem of requiring a lot of time. In addition, with regard to delivery, money collection, etc., if there is a mix-up of slips, there is a problem in that a second visit is required and there is a risk of causing inconvenience to the customer.

Also, if you adopt a method of lending magnetic cards to customers,
If the customer is not storing the magnetic card properly,
There is a risk of data loss and damage to the card league, and if the card is lost, there is a problem that the lost magnetic card may be used illegally by another person, and the reliability of the service will be lost. Ta.

The present invention was devised to solve the above problems, and its purpose is to provide a customer management system that can simplify the work of visiting staff without impairing the service to customers.

(Means for Solving the Problems) The customer management system of the present invention is a customer management system that manages customers based on a barcode on a card given to the customer. A main card that customers carry and use, a barcode identical to the one printed on this main card is printed, and an adhesive layer is formed on the back to be attached to the outside near the entrance of the building used by the customer. a barcode reader carried by a visitor visiting a customer to read the barcode printed on the jib card; and a barcode reader carried by the visitor to input business data based on the goods. an input device that processes the data input by the input device in correspondence with a barcode read by the barcode reader; A card league that reads printed barcodes, an input device that is installed at the store and that inputs business data based on the goods, and a data input by this human-powered device that is read by the card league. The present invention employs a configuration that includes a business processing unit that performs processing in accordance with a barcode, and a communication line that performs data communication between this business processing unit and the data processing unit.

(Operation) A visitor who visits a customer uses a barcode reader to read the barcode on the jib card attached to the building used by the customer, and then manually enters business data related to the business using an input device. do. The data processing unit processes the business data manually entered by the human-powered device in correspondence with the barcode read by the barcode reader. On the other hand, when a customer visits a store, the store clerk uses a card league to read the barcode on the main card submitted by the customer, and then manually enters business data related to the business using an input device. The business processing section processes business data input manually using the input device in correspondence with the barcode read by the card reader. Furthermore, when the visitor returns to the store, the business processing section and the data processing section are connected using the communication line. The business processing section processes the data from the data processing section, and sends the processing results and processing data performed at the store to the data processing section via a communication line. The data processing section is
The new data is stored in the storage unit in preparation for the next visit.

(Embodiment) FIG. 2 is a plan view showing an embodiment of the jib card according to the present invention.

The jib card 31 is made of plastic to provide weather resistance. Adhesive is applied to the back surface, and release paper is pasted on top of the adhesive. Furthermore, a barcode 32 indicating a unique number given to the customer is printed on the surface of the jib card 31. This jib card 31 is pasted on the outside of the customer's residence near the entrance using an adhesive.

FIG. 3 is a plan view showing an embodiment of the barcode card (main card) according to the present invention.

The barcode card 33 is a portable card that the customer uses when he or she goes to the store.

Therefore, on this barcode card 33, the store name 331 is printed from the center to the top of the front surface, the customer's name 332 is printed below the name 331, and the serial number is printed at the bottom from the left side. 335 and the date and time of issue 334 are printed. Further, a barcode 333 that is the same as the barcode 32 printed on the jib card 31 is printed along the right side thereof. Note that the barcode 333 is preferably the customer's telephone number, since it is necessary to assign an individual code to each customer. Furthermore, when the barcode card 33 and the jib card 31 are issued to a customer, they are formed integrally with the ends on which the barcode is printed butted against each other, and are separated when used. You can also do this.

FIG. 1 is a block diagram showing the electrical configuration of an embodiment of the present invention.

An input device 12 consisting of the output of a barcode reader 11 that reads barcodes and a keyboard
The output of is led to the data processing section 13, and
4 and output to a display device 16 consisting of a liquid crystal display are sent from the data processing section 13. The data processing section 13 and the storage section 15 are bidirectionally connected.

The data processing unit 1 is
A business processing unit 19 bidirectionally connected to the barcode card 33 is supplied with the output of a card reader 21 that reads the barcode 333 from the barcode card 33, and the output of the keyboard 17. Display device 1
8 and the printer 20, the output from the business processing section 19 is guided.

In the above configuration, the block indicated by broken line 51 is composed of a hand belt computer for convenience of transportation when carried, and the block indicated by broken line 52 is composed of a computer for setting W. . In addition, one barcode reader 11 and one hand belt computer (block 51) are used for each visitor, but in the following, for the sake of easy understanding, the barcode reader 11 and the hand belt computer (block 51) are used for each visitor. It is assumed that only one hand belt computer and one hand belt computer are used.

FIG. 4 is a flowchart showing the operation of block 51, and FIG. 5 is a flowchart showing the operation of block 52. The operation of one embodiment of the present invention will be described below with reference to the same figure as necessary.

The jib card 31 is affixed to the outside of the customer's residence near the entrance by the person visiting the customer or by the customer himself/herself. Further, the barcode card 33 is lent to the customer.

A visitor carrying a hand belt computer (block inside the broken line 51) and a barcode reader 11 scans the barcode 32 on the jib card 31 using the barcode reader 11 at the beginning of the visit, regardless of the business content for the customer. Do a read. The data indicating the barcode 32 at this time is sent to the storage unit 15 via the data processing unit 13.
and stored therein (step ■).

Next, the business content for the customer is entered manually using the input device 12, and instructions are given to the data processing unit 13 (Step @).
.

If the business content input at this time is order taking, the data processing unit 13 advances the operation from step 0 to [phase]. Therefore, the visiting tool uses the input device 12 to input the name and quantity of the ordered item desired by the customer (step [phase]). The data processing unit 13 sends the names and quantities of these ordered items to the storage unit 15, thereby
These data are stored in the barcode (barcode 32 on the jib card 31 shown below) that has already been read and stored in the storage unit (5). The information is stored in the storage unit 15 while being made to correspond (step 0). When the input is completed, the order form is printed by sending the output to the printer 14 (step [phase]).
. If there is no order in the above operation, only a record is made to that effect, and no order form is issued.

If the business content input in step 0 is collection of money for items already purchased at a store etc. using the barcode card 33, the data processing unit 1
3 displays the amount data stored in the storage unit 15 in correspondence with the barcode on the display device 16 (step [
phase]). When the money collection is completed, a flag is set to indicate that the money collection has been completed (step [phase]), and a receipt is printed out using the printer 14 (step 2).

If the business content is delivery, a list of items to be delivered is displayed on the display device 16 (step @), and when the delivery is completed, a flag indicating completion of delivery is set (step 0). Also, the printer 14 prints out a statement of delivery (step @l). If the price for the delivered item has already been paid, the operation ends in step [phase], and if the payment has not been made, the payment is collected in the same manner as described in the case of collection work. Display the amount to be paid (step [phase]) and perform the following operations.

If the customer visited by the visiting tool is absent, the data processing unit 13 sets a flag indicating absence in accordance with the barcode by manually inputting that fact using the input device 12, Store it in the storage unit 15 (step [phase]
).

This completes the operations when visiting one customer, and the next customer is visited, but since the operations at that time are similar to those described above, the explanation will be omitted.

The business processing unit 19 in the computer installed at the store advances the operation from step @ to [stock] when the hand belt computer is not connected (the case where it is connected will be explained later). Then, if the customer submits the barcode card 33, step [
The operation proceeds from phase] to phase (3), and the card reader 21 reads the barcode 333 (same as the barcode 32) on the barcode card 33. After that, according to the instructions from the keyboard 17, any of the operations of deposit processing, delivery processing, and order processing (steps Φ to @) will be performed while corresponding to the read barcode (if you do not bring the barcode card 33). If not,
(does not perform any processing corresponding to barcodes).

If necessary during these operations, the display device 18 displays various data, the printer 20 prints out various slips, etc., as necessary.

In addition, for the user of the barcode card 33, by branching from step [phase] to step @, service processing is performed for the total amount from the end of the previous service until the purchase in the above processing. , the service content is displayed on the display device 18 (step @). If the user is not the user of the barcode card 33, the operation ends in step [phase].

Furthermore, even if the customer does not bring the barcode card 33 to the store, by setting the barcode given to the customer as the customer's phone number, the store can immediately look up the customer's phone number. If the customer's barcode is entered manually using the keyboard 17 at this point, it is possible to perform the same process as when the barcode card 33 is submitted.

This concludes the explanation of the operation at the time of sale on the store side, and then the operation performed when the visiting tool is returned will be explained.

When the visiting tool returns to the store, the data processing section 13 of the hand belt computer is connected to the business processing section 19 of the installed computer by using the communication line 13a. Then, the operation of the data processing section 13 is advanced from step 0 to (2), and the operation of the business processing section 19 is advanced from step (2) to [phase]. Therefore, the communication line 13a
The data processing unit 13 outputs data for the business performed on that day to the business processing unit 19 in correspondence with the barcode (steps [phase], [phase]).

The business processing unit 19 processes the data derived from the data processing unit 13 (step [phase]), and transmits the processing results and new data based on the actions performed at the store side through the communication line 13a. The data is output to the data processing unit 13 via the data processing unit 13. The data processing unit 13 stores the derived data in the storage unit 15 and prepares for the next visit (steps [phase], [phase]).

Note that the present invention is not limited to the above embodiments, and the jib card 31
Although the description has been made for the case where the sticker is pasted on the entrance of the customer's residence, it is possible to paste it in other locations, for example, on the outside of a store run by the customer.

(Effects of the Invention) The customer management system according to the present invention reads the barcode on the jib card attached to the outside of the entrance of the building used by the customer using a barcode reader carried in the visiting tool. Since the system is configured to process the following tasks according to the barcode read,
Since the reliability of the work is ensured, it is possible to simplify the work of the visiting tool without compromising the service to customers, and it is also easy to determine whether the visiting tool has visited the customer. becomes. In addition, since results can be instantly aggregated simply by processing the business data stored in the data storage section, the present invention also has the effect that the employer can take appropriate measures regarding the visiting equipment. Furthermore, since the business processing department can collectively handle the work for customers performed by visiting tools and the work for customers performed by store staff at the store when the customer comes to the store, it is possible to We can provide comprehensive services and management to customers.

[Brief explanation of drawings]

Fig. 1 is a block diagram showing the electrical configuration of an embodiment of the present invention, Fig. 2 is a plan view showing an embodiment of the jib card according to the invention, and Fig. 3 is a barcode card diagram according to the invention. FIG. 4 is a plan view showing one embodiment, FIG. 4 is a flowchart showing the operation of a hand belt computer carried by a visiting tool, and FIG. 5 is a flowchart showing the operation of a computer installed in a store. 1...Barcode reader 2...Manual device 3...Data processing unit 1...Jib card 2...Barcode 3...Barcode card 3...Barcode (main card)

Claims (1)

[Claims] 1) Based on the barcode on the card given to the customer,
In a customer management system that manages customers, there is a main card that the customer carries and uses that has the above barcode printed on it, and a barcode that is the same as the barcode printed on this main card and a customer card on the back. A plastic jib card with an adhesive layer formed on it to be pasted on the exterior surface near the entrance of a building used by customers, and a bar code printed on the jib card carried by a visitor visiting a customer. a barcode reader; an input device carried by the visitor for inputting business data based on the article; and processing the data input by the input device in correspondence with the barcode read by the barcode reader. a card reader that is carried by a customer visiting the store and that reads the barcode printed on the main card; and an input device that is installed at the store and that inputs business data based on the item. , a business processing unit that processes data input by the input device in correspondence with a barcode read by the card reader; and a communication line that performs data communication between the business processing unit and the data processing unit. A customer management system characterized by: