JPH0337778B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Technical field to which the invention pertains] The present invention relates to a guide device installed in a store such as a supermarket or a restaurant.

[Prior art and its problems]

In medium-sized department stores such as supermarkets, there are fewer people available to assist customers than in large department stores, and customer service tends to be poor. Particularly in the case of self-service, it is difficult for customers to find staff, and each time they need product information, they have to go to the cash register, which is troublesome. This trend of reducing labor costs can also be seen in restaurants.

Therefore, it is possible to permanently install unmanned guidance devices with televisions and speakers in various places, or to install intercoms for explanations, but it is not possible to install a large number of such guidance devices everywhere to meet the low demand. This may take up space and increase costs.

[Purpose of the invention]

SUMMARY OF THE INVENTION An object of the present invention is to provide a guide device that eliminates the above-mentioned disadvantages, can be installed at low cost without taking up much space, and can respond quickly and appropriately to customers with a small number of people.

[Key points of the invention]

However, according to the present invention, the purpose of the lever is to connect a telephone device for customers that is movably mounted on a rail installed in the store, and a telephone device for the store that is connected to the telephone device for customers and installed in an office or the like. A telephone communication device for customers shall be equipped with a speaker, a microphone, a stop switch, and a television camera in the case, and a telephone communication device for shops shall have a case with a speaker,
This is achieved by providing a microphone and a television screen.

[Embodiments of the invention]

Embodiments of the present invention will be described in detail below with reference to the drawings.

Fig. 1 is a plan view of a sales floor equipped with the guide device of the present invention, and Fig. 2 is a front view of the device of the present invention. It shows an endless rail installed on the ceiling above the passageway between rooms 1 and 2.

A communication device 4 having a speaker 7 and a microphone 9 is housed in a case 4a, a traveling device 3 such as wheels and a motor is attached to the case 4a, and the whole is suspended from a rail 2. In the illustrated example, a monorail type is adopted, and the communication device 4 is suspended by a telescoping rod 4b at a position approximately 2 m above the floor, where it does not obstruct the passage of people and is within reach of people. There is.

As another example, the rails 2 may be lowered depending on the condition of a store such as a restaurant and run like a train.

Further, the case 4a is provided with a stop switch 8,
A television camera 10 was installed.

On the other hand, in an office 5 provided in a corner of the sales floor 1, there is provided a case 6a in which a communication device 6 having a speaker 12 and a microphone 13 is housed. A conversation switch 14 for turning on and off the microphone 13 is attached to the case 6a, and a television screen 11 is provided to the case 6a.

In order to be able to operate the movement of the case 4a on the office 5 side, a stop switch 8 may be attached to the case 6a.

These communication devices 4 and 6 are connected wirelessly or by wire, but in the case of wireless, both devices 4 and 6 are assumed to have a wireless transmitting/receiving means, and in the case of wire, they are directly connected.

Next, the usage and operation will be explained. When the communication device 4 is not in use, the communication device 4 is always rotated at a low speed on the rail 2 by the traveling device 3.

At this time, the speaker 7 of the device 4 captures the voices of customers in the sales floor 1 and other noises, and these sounds are sent to the speaker 12 on the side of the communication device 6 installed in the office 5.

Now, if a customer has a question about a product, for example, if he presses the stop switch 8 on the telephone device 4, the device 4 will immediately stop, the telescoping rod 4b will extend, and the device will lower, allowing the customer to press the microphone 9. When the guide speaks to the customer, the voice is heard from the speaker 12 on the side of the communication device 6, and the guide, knowing that the customer is requesting guidance, presses the conversation switch 14 and speaks to the microphone 13 to respond to the question.

Since the product that is the subject of the question is displayed on the television screen 11 by the television camera 10, questions and responses can be smoothly carried out even if the customer and the guide are located at a distance. In addition, while Case 4a is on the move, office 5 always monitors the situation inside sales floor 1.
This will allow the guide to monitor the situation.
Useful for crime prevention.

When the question and answer are finished, the customer presses the stop switch 8.
When turned off, the telescoping rod 4b retracts and the telephone device 4 rises to start patrolling again.

The above has described an example in which a guidance device is installed in a sales floor of a medium-sized store such as a supermarket, but the device of the present invention is not limited to this, and can be installed in a restaurant or the like to receive orders from customers. is also possible.

〔Effect of the invention〕

As described above, the guidance device of the present invention has the communication device movably mounted on the rail built inside the store, so compared to the case where the guidance device is permanently installed in a fixed manner, it takes up less space and the number of devices installed can be reduced. It is possible to quickly and precisely respond to customer questions using speakers, microphones, television cameras, television screens, etc., without increasing costs.

[Brief explanation of drawings]

FIG. 1 is a plan view of a sales floor equipped with the guide device of the present invention, and FIG. 2 is a front view of the device of the present invention. 1... Sales floor, 2... Rail, 3... Traveling device,
4...Telephone device, 4a...Case, 4b...Extendable rod, 5...Office, 6...Telephone device, 6a...Case, 7...Speaker, 8...Stop switch,
9...Microphone, 10...TV camera,
11...TV screen, 12...Speaker, 13
... Microphone, 14... Conversation switch.

Claims (1)

[Claims] 1 Connect a telephone device for a customer that is movably mounted on a rail built in the store and a telephone device for the customer,
The communication device for customers shall be equipped with a speaker, a microphone, a stop switch, and a television camera in the case, and the communication device for stores shall be equipped with a speaker in the case. , a microphone, and a television screen.