JP3038343U - Unattended reception corner management system - Google Patents

Abstract

(57) [Abstract] [Purpose] The present invention relates to a reception corner, particularly an unattended reception corner for the visually impaired. It is an object of the present invention to provide an unattended reception corner management system that enables a store clerk to appropriately deal with a visually impaired person who visits, even if the visually impaired person does not press a button or the like. [Structure] Broadly speaking, it consists of a reception corner, an office, and a control unit. The reception corner is composed of reception side communication means, a detector, and photographing means, and the office is composed of reception side communication means and video means. The control unit is connected to all of the above means and the like. When the detector detects a visually impaired person in the reception corner, the clerk in the office can see the reception corner by the video means, and at the same time, the call means enables the communication with the visually impaired person. As a result, the store clerk can grasp the situation of the reception corner in more detail at the office, so that a more appropriate response can be made.

Description

[Detailed description of the invention]

[0001]

[Technical field to which the invention belongs]

 The present invention relates to an unmanned reception area management system, and particularly to an unmanned reception area for visually impaired persons in department stores and supermarkets.

[0002]

[Prior art]

 In the past, at receptions at department stores, supermarkets, etc., salesclerks had to deal with visitors. According to this manned reception area, even if visually impaired people come to the store, they can respond appropriately. There was also a system in which an unattended reception area was set up, and buttons were installed at predetermined places, and visually impaired people pushed the buttons to allow shop assistants to visit and respond.

[0003]

[Problems to be solved by the device]

 However, there was a problem in that personnel costs were incurred by the method of dealing with visitors by using a manned reception area. In addition, in the unattended reception area with buttons, it was difficult for visually impaired people to easily find the positions of the buttons. There was also the problem that the clerk had to go to the reception corner because there was no need for the clerk to go even if the button was pushed by mischief or the visually impaired pushed the button.

[0004]

【Purpose】

 The present invention has been made as a solution to the above problem. In other words, it is an object of the present invention to provide an unattended reception corner management system that enables a store clerk to appropriately respond to a visually impaired person who visits an unattended reception corner even if the visually impaired person does not operate a button or the like. .

[0005]

[Means for Solving the Problems]

 In order to solve the above-mentioned problems, the unattended reception corner management system of the present invention is, in claim 1, for a visitor who approaches an unattended reception corner, an attendant displays an image and voice at a place different from the reception corner. Is a reception corner management system that responds to the reception corner by outputting a detection signal when a visitor approaching the reception corner is detected, photographing means for photographing the vicinity of the reception corner and outputting an image signal, and a voice signal Reception side call means having transmission / reception and call functions, reception side call means having voice signal transmission / reception and call functions, video means for displaying an image when an image signal is received, and the sensor approaching the reception corner When a guest is detected, a detection signal is input from the detector, and the call function between the reception-side call means and the reception-side call means is enabled according to the input of the detection signal. , And having a control unit for transmitting the image signal transmitted from the imaging means to image means simultaneously. According to a second aspect of the present invention, the reception corner is for a visually handicapped person, and the sensor is a light emitting unit installed at a predetermined height from the floor in order to avoid the occurrence of false alarms by a young child or the like who has a poor situation grasping ability. The unmanned reception area management system according to claim 1, wherein the system is an infrared sensor having a light receiving unit.

[0006]

[Embodiment]

 An embodiment of the unattended reception corner management system of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of an unattended reception corner management system of the present invention. The whole is roughly divided into a reception corner 1, an office 5, and a control unit 8. The reception corner 1 is a sensor 3 which outputs a detection signal when a visit of a visually impaired person or the like is detected, a photographing means 4 which photographs the vicinity of the reception corner including the visually impaired person and outputs an image signal, and a voice signal. It is composed of a reception side call means 2 for making a call with a clerk in the office 5 by transmitting and receiving. The office 5 comprises a video means 7 for displaying an image when an image signal is received, and a reception side call means 6 which enables communication with a visually impaired person or the like in the reception corner by transmitting and receiving a voice signal. Then, the control unit 8 is connected to all of the sensor 3, the photographing means 4, the reception side communication means 2, the image means 7, and the reception side communication means 6, and when the detection signal from the sensor 3 is received, The image signal received from the photographing means 4 is transmitted to the image means, and at the same time, the reception side communication means and the reception side communication means are connected so that they can communicate.

[0007]

【Example】

 An example of implementing the unmanned reception corner management system of the present invention in a supermarket is shown below. FIG. 2 is a three-dimensional view near the entrance of the supermarket. Reception corner 1 is located inside the building near the front entrance of the supermarket. A Braille block 9 is laid on the floor so that the visually impaired person is guided to the reception corner 1. In the front part of the reception corner 1, an infrared sensor light emitting part 3a1 and an infrared sensor light receiving part 3a2 as a detector 3 are installed at a position 1.4 m above the floor surface to block infrared rays. Then, the infrared sensor light receiver 3a2 outputs a detection signal. A guide speaker 10 is installed at a position 20 cm above the red light sensor 3a1 and emits a predetermined message when an audio signal is received. A camera 4a as a photographing means 4 is installed at a height of 1.6 m in front of the reception corner 1, and photographs the vicinity of the reception corner and outputs an image signal. Immediately below the camera 4a, a microphone & speaker 2a is installed as a communication means on the reception side. Further, the internal speaker 10, the microphone & speaker 2a, the infrared sensor light emitting unit 3a1, the infrared sensor light receiving unit 3a2, and the camera 4a are connected to a control unit 8 not shown. Furthermore, the control unit 8 is connected to the reception side call means 6 and the image means 7 in the office (not shown). When the control unit 8 receives the detection signal from the infrared sensor light receiving unit 3a2, it sends an audio signal to the guiding speaker 10 and at the same time sends the image signal received from the camera 4a to the video means 7, and at the same time. The microphone & speaker 2a and the reception side communication means 6 are connected so that communication is possible. Next, the operation of the unattended reception corner management system will be described. A visually impaired person entering from the supermarket entrance is guided to the reception corner 1 by the Braille block 9. When the visually impaired person guided to the reception corner 1 cuts off the infrared rays of the infrared sensor 3a, a detection signal is transmitted from the infrared sensor light receiving section 3a2 to the control section 8. The infrared sensor 3a is installed at a height of 1.4 m in order to reduce false alarms due to a small child with a height of 1.4 m or less, which has a poor ability to grasp the situation. Upon receiving the detection signal, the control unit 8 transmits an audio signal for the reception corner guidance message to the guidance speaker 10, and the guidance speaker 10 says, "This corner is for the visually impaired. A message such as "I will visit you" will be sent, so visually impaired people can recognize the reception area. At the same time, the control unit 8 connects the microphone & speaker 2a and the reception side call means 6 so that the call can be made, and transmits the image signal from the camera 4a to the image means 7, and the image means 7 displays an image near the reception corner. Is projected. As a result, the clerk in the office can have a conversation with the visually impaired person by the reception side communication means 6 while watching the image near the reception corner by the image means 7, and thus more accurate information can be obtained and You can take appropriate action such as going to see or giving instructions from the spot. Depending on the situation, the location of the reception area may be outside the building or inside the building. Even if the sensor is not an infrared sensor, as long as there is no risk of false alarms by children etc., it can detect the arrival of a person, such as an ultrasonic sensor or a weight mat that detects the weight of a person. Good. Furthermore, in order to make it easier to understand that visually impaired people have visited the reception area, buzzers, lamps, etc. have been installed in offices and stores, and even when visually or visually impaired people have been notified by sound or light. Good. Further, this unmanned reception area may be provided not only for visually impaired persons but also for specific areas in a large department store or the like and used as a guide for general customers.

[0008]

[Effect of the invention]

 As described above, according to the unattended reception area management system according to the present invention, it is not necessary to have a clerk at the reception area at all times, so the labor cost can be saved. Further, since no operation by the visually impaired person is required to detect the visually impaired person, the burden on the visually impaired person can be reduced. In addition, since the situation at the reception corner can be grasped in detail by the office through the video and two-way call, it becomes possible for the clerk to respond more appropriately.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of an unmanned reception corner management system of the present invention.

FIG. 2 is a three-dimensional view near the entrance of the supermarket when the unmanned reception corner management system of the present invention is implemented in the supermarket.

[Explanation of symbols]

 1 Reception Corner 2 Reception Side Call Means 2a Microphone & Speaker 3 Sensor 3a1 Infrared Detector Light Emitting Part 3a2 Infrared Sensor Light Receiving Part 4 Imaging Means 4a Camera 5 Office 6 Answering Side Call Means 7 Video Means 8 Controls 9 Braille Block 10 Guide speaker

Claims (2)

[Utility model registration claims] 1. A reception corner management system in which an attendant responds to an unattended reception corner with a picture and voice at a place different from the reception corner, and the visitor approaches the reception corner. Sensor that outputs a detection signal when it detects, a photographing means that photographs the vicinity of the reception corner and outputs an image signal, a reception side call means that has voice signal transmission / reception and a call function, and a voice signal transmission / reception and A reception side call means having a call function, a video means for displaying an image when an image signal is received, and a detection signal from the sensor when the sensor detects a visitor approaching the reception corner, and the detection signal of the detection signal is input. A control unit for enabling the call function between the reception side communication means and the reception side communication means in response to the input, and at the same time transmitting the image signal transmitted from the photographing means to the video means. An unattended reception area management system characterized by having. 2. The reception corner is for a visually handicapped person, and the sensor is a light emitting unit installed at a predetermined height from the floor in order to prevent false alarms from being caused by a young child having a poor situation grasping ability. The unmanned reception corner management system according to claim 1, which is an infrared sensor having a light receiving unit.