JPH03283751A - Caller information display system - Google Patents

Abstract

PURPOSE:To display information relating to a caller by receiving a caller number from an ISDN network, sending the number to holding section, receiving the caller information retrieved by the holding section and displaying the information onto a display section. CONSTITUTION:A computer 30 receiving ISDN caller number information retrieves caller information corresponding to a caller number possessed by the computer 30 and returns the result to a computer interface section 14 via a connector 15 of an electronic exchange 10 as the display information. The computer interface section 14 receiving the information gives information to a display information reception means 16. After the analysis of information, the display information reception means 16 outputs a display command to an extension telephone set 21 with display window for the call reception to a display control means 17. The display control means 17 based on the display command applies display command to the extension telephone set 21 with display window to display the caller information. Thus, the information relating to the caller is displayed at the arrival of a call from the ISDN network.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a method for displaying caller information in an electronic exchange, and more particularly to a method for displaying caller information based on instructions from a computer connected to an electronic exchange.

[Conventional technology]

This type of caller information display method includes a method that displays the extension number 9 of the caller's extension, name, affiliation information, etc. when the extensions are interconnected. Also, incoming calls from central office lines, such as 15D
N network (Integrated ServicesDig)
When a call is received from the Internet Network), there is a method of displaying the type of the incoming trunk on the incoming extension.

[Problem to be solved by the invention]

The above-described conventional caller information display method has a drawback in that when a call is received from a central office line, information regarding the caller cannot be displayed on the incoming extension.

SUMMARY OF THE INVENTION An object of the present invention is to eliminate such drawbacks and provide a caller information display method that can display information about the caller.

[Means to solve the problem]

The present invention employs a caller information display method that controls incoming calls on a telephone when a call is received from the 15DN network, and includes a display unit that displays information and a display unit that holds caller information corresponding to each caller number. ,
a holding unit that receives a calling party number and retrieves calling party information corresponding to the calling party number; a first receiving unit that receives the calling party number from the 15DN network and sends it to the holding unit; It is characterized by having a second receiving section that receives the retrieved caller information, and a control section that controls displaying the caller information received by the second receiving section on a display section.

In the present invention described above, it is preferable that the telephone is equipped with a display unit that displays information.

[Example] Next, an example of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing one embodiment of the present invention.

The caller information display method shown in Figure 1 notifies an external computer of the calling number sent from the 15DN network when a call is received from the 15DN network, and searches the computer for information corresponding to the calling number. As a result, caller information is received from the computer, and the caller information is displayed on the extension telephone with a display window that is receiving a call.

This caller information display method consists of an L5DN office line trunk 20 connected to the L5DN network, an extension telephone 21 with a display window that can display caller information, and an external computer 3.
0, these 15DN office line trunks 20, extension telephones with display windows 21, and external computers 30, and the central control unit controls exchange connections of the terminals accommodated by stored programs and data. An electronic exchange 10 is provided.

The electronic exchange 10 also includes a connection control unit 11 connected to the 15DN office line trunk 20 and an extension telephone 21 with a display window, and a computer 30 provided separately from the electronic exchange 10 for connecting the electronic exchange 10 to the A connection device 15, a computer interface unit 14 for communicating between the electronic exchange 10 and the computer 30, and an l5DN.
When a call is received from the network, the l5DN calling number receiving means 12 receives calling number information sent from the l5DN network in a known manner, and the l5DN calling unit transmits the calling number information to the computer 30. a user number transmitting means 13, a display information receiving means 16 for receiving display information for the extension telephone with a display window from the computer 30, and a display control means 17 for displaying on the extension telephone with a display window 17 according to the display information. It is equipped with

Next, the operation of the 20 caller information display method will be explained.

20. When there is an incoming call from the l5DN line in the caller information display method, the l5DN office line trunk 20 detects the incoming call from the l5DN line. The l5DN office line trunk 20 notifies the connection control unit 11 that a letter has been detected, and
The connection control unit 11, which has received the incoming call detection notification, notifies the 15DN caller number receiving means 12 of the calling party number from the 15DN caller number receiving means 12. Incoming calls are controlled for the extension telephone 21.

On the other hand, the l5DN calling party number receiving means 12 which has received the l5DN calling party number passes the calling party number information to the l5DN calling party number receiving means 13. l5DN calling party number transmission means 1
3 issues an information transmission request to the computer interface section 14 in order to transmit the calling party number information to the computer 30. Computer interface section 14
communicates with the computer 30 via the connection device 15 according to a predetermined communication procedure with the computer 30.
0 notification.

The computer 30 that has received the 15DN calling party number information searches for calling party information corresponding to the calling party number that the computer 30 has, and displays the result as display information via the connection device 15 of the electronic exchange IO. and sends a reply to the computer interface unit 14.

Computer interface unit 1 that received this information
4 passes information to the display information receiving means 16.

After analyzing the information, the display information receiving means 16 transmits the information to the display control means 1.
7, the display control means 17 issues a display instruction to the extension telephone 21 with a display window that is receiving an incoming call. Based on the display instruction, the display control means 17 controls the display on the extension telephone 21 with a display window to display caller information. is displayed.

FIG. 2 is a connection diagram showing a specific example of the embodiment of FIG. 1.

In FIG. 2, a main switch (SW) 40 accommodates an extension telephone set 44 with a display window via a line circuit (LC) 43. As shown in FIG. Further, an ISDN office line trunk (COT) 42 is connected to the 5W 40. moreover,
5W40 has an external computer (ll0ST) 45
A central control unit (CPU) 41 is connected thereto.

Here, when the C0T 42 detects an incoming call a from the SDN network, an incoming call notification and a calling party number from the 15DN network are sent to the CPU 41. In accordance with the incoming call notification, the CPU 41 controls 5-40 using the signal C, and performs incoming control such as sending the signal d from the C0T42 to the LC43. At this time, the CPU 41 notifies the HOST 45 of the calling party number information e. do. Upon receiving this, the HO5T 45 returns calling party information f to the CPU 41 as a result of searching for information corresponding to the calling party number. CPU 41 receives caller information f
When receiving this, the CPU 41 issues a display instruction g to the LC 43 to which the device 44 is connected. LC43 is CP
According to instruction g from U41, display window 44 of THL44
Display control is performed for A using a signal.

In this way, this embodiment has an extension telephone with a display window in an electronic exchange that controls exchange connections of terminals housed in a central control unit using stored programs and data, and is installed separately from the electronic exchange. a connecting device for connecting to a computer equipped with the computer, a computer interface means for communicating between the electronic exchange and the computer, and a calling number that is sent by a known method from the I5DN network when a call is received from the I5DN network. a means for receiving information;
a means for transmitting the calling number information to the computer;
It has means for receiving display information for the extension telephone with a display window from a computer, and display control means for displaying on the extension telephone with a display window according to the display information.

As a result, when a call is received from the 15DN network, the calling number information is sent to an external computer, the computer receives the results of searching for calling party information corresponding to the calling number, and a display window is displayed according to the information. By displaying information on the extension telephone, when receiving a call from a customer, information such as the customer's name and company name can be displayed while the call is being received, and the information can be known before answering. , a smooth response is possible.

〔Effect of the invention〕

As explained above, according to the present invention, there is an advantage that information regarding the caller can be displayed when a call is received from the 15DN network.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing one embodiment of the present invention, and FIG. 2 is a connection diagram showing a specific example of the embodiment of FIG. 10... Electronic exchange 11... Connection control section 12... l5DN calling party number receiving means 13...
... l5DN calling party number transmitting means 14 ... computer interface unit 15 ... connection devices 16, 17, 20, 21, 30 - display information receiving means display control means l5DN office line trunk・Extension telephone with display window ・Computer

Claims (2)

[Claims] (1) When a call is received from the ISDN network, in the caller information display method that controls the incoming call on the telephone, a display section that displays information and the caller information corresponding to each caller number are held,
a holding section that receives a calling party number and retrieves calling party information corresponding to the calling party number; a first receiving section that receives the calling party number from the ISDN network and sends it to the holding section; A call originating device characterized by having a second receiving section that receives searched caller information, and a control section that controls displaying the caller information received by the second receiving section on a display section. person information display method. (2) The caller information display system according to claim 1, wherein the telephone is equipped with a display section for displaying information.