JPH0456558A - Customer information display system - Google Patents

Abstract

PURPOSE:To attain quick reply by retrieving customer information at the arrival of a call to an ISDN terminal equipment so as to hold the acquired customer information and displaying the information immediately after the reply of the ISDN terminal equipment. CONSTITUTION:When a call comes from an ISDN line 1 to an ISDN terminal equipment connecting to an extension of a private branch of automatic exchange 2, a central controller 23 transfers a caller telephone number to a general-purpose computer 3. The general-purpose computer 3 uses a customer information management system 31 provided as an application system to retrieve relevant customer information based on the caller telephone number and when a person in charge of the ISDN terminal equipment 4 replies with the arrived call, the computer transfers the customer information to the ISDN terminal equipment 4, in which the customer information is displayed. Thus, the customer information is quickly and accurately displayed.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention is an integrated 5
A method of displaying customer information on an ISDN terminal when communicating with a customer via a service Digital Network) [Conventional technology] There are many cases in which communication with customers is done by telephone. ,
In such cases, it is desirable to be able to view detailed information about the customer immediately.

Conventionally, in order to meet such demands, the following measures have been taken.

■A terminal for an online system built separately from the telephone network is placed near the telephone, and the person receiving the call performs operations such as keystrokes on the terminal to display desired customer information.

■A general-purpose computer and a terminal are housed in an automatic private branch exchange that can handle digital signals in addition to voice signals, and is equipped with a simultaneous voice/data communication function that can superimpose and separate data. It is placed nearby, and the person receiving the call performs operations such as keystrokes on the terminal to display desired customer information.

[Problem to be solved by the invention]

As mentioned above, conventionally, the person receiving the call listens to the customer number specified for each customer over the phone, and based on that, enters a key on the terminal to display information for that customer. Therefore, we are unable to respond quickly to inquiries and requests from customers.

(bl key Human errors are likely to occur, and errors in displayed content can confuse responses.

There were drawbacks such as.

The present invention has been proposed in view of the above points, and its purpose is to provide a customer information display method that can quickly and accurately display customer information.

[Means to solve the problem]

In order to achieve the above object, the present invention retrieves and retains customer information regarding the customer corresponding to the telephone number of the caller sent from the ISDN line, and transmits the customer information to the ISDN terminal after the ISDN terminal responds. I'm trying to send it out and display it.

[Effect]

In the customer information display method of the present invention, based on the caller's telephone number sent from the ISDN line, customer information regarding the corresponding customer is searched and held in advance by the customer information management system, and the ISDN terminal After responding, the customer information is sent to the ISDN terminal and displayed.

〔Example〕

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the customer information display method of the present invention.

In FIG. 1, this embodiment is composed of an ISDN line 1, an automatic private branch exchange 2, a general-purpose computer 3, and an SDN terminal 4.
an ISDNM line trunk 21 for managing the communication, a call path switch 22 for appropriately connecting the outside line side and the internal line side, a central control unit 23 for main control, and a general-purpose computer interface 24 for connecting with the general-purpose computer 3. , an ISDN line circuit 25 that manages the ISDN terminal 4.
It is composed of.

The operation of the above embodiment will be explained below.

First, when an incoming call is received from the ISDN line 1 to the ISDN terminal 4 connected to the extension side of the automatic private branch exchange device 2, the central control device 23 detects this fact and connects the ISDN 1 central office line trunk 2.
The telephone number of the caller is obtained from the computer 1 and transferred to the general-purpose computer 3 via the general-purpose computer interface 24.

In the general-purpose computer 3, a customer information management system 31 provided as an application searches for corresponding customer information based on the caller's telephone number, and stores the acquired customer information in a buffer (not shown). Store it.

Thereafter, when the person in charge of the ISDN terminal 4 (not shown) answers the incoming call, the central control unit 23 detects this and requests the general-purpose computer 3 to transfer the customer information via the general-purpose computer interface 24. .

The general-purpose computer 3 transfers the customer information stored in the buffer to the automatic private branch exchange device 2 via the general-purpose computer interface 24.

The automatic private branch exchange device 2 transfers customer information to the ISDN terminal 4 via the ISDN line circuit 25 under the control of the central control device 23, and causes the ISDN terminal 4 to display the customer information.

The person in charge of the ISDN terminal 4 deals with the customer based on the customer information displayed on the ISDN terminal 4.

[Effects of the Invention] As explained above, in the customer information display method of the present invention, (alI SDN terminal searches for customer information and retains the acquired customer information. ISD
Since the information is displayed immediately after the N terminal responds, it is possible to respond quickly and improve customer service.

(bl l Since customer information is searched based on the caller's telephone number sent from the SDN line, there are no errors.

There are other effects.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of the customer information display method of the present invention. In the figure, 1...ISDN line 2...Automatic private branch exchange device 21...ISDN office line trunk 22...Call path switch 23...Central control unit 24...General purpose Computer interface 25...
・ISDN line circuit 3...General-purpose computer 31...Customer information management system 4...ISDN terminal-32; Configuration diagram of common-use computer interface failure example Section 1

Claims (3)

[Claims] (1) Based on the caller's telephone number sent from the ISDN line, the customer information management system searches and holds customer information about the corresponding customer in advance, and after the ISDN terminal responds, the customer information is transferred to the ISDN terminal. A customer information display method characterized by transmitting and displaying customer information. (2) The customer information display method according to claim 1, wherein a general-purpose computer equipped with a customer information management system as an application is controlled by a central control unit of an automatic private branch exchange device that connects an ISDN line and an ISDN terminal. . (3) The customer information display method according to claim 2, wherein the automatic private branch exchange and the general-purpose computer are connected by a general-purpose computer interface.