JPH03263238A - Service processor - Google Patents

Abstract

PURPOSE:To build up timely and efficient maintenance system by automatically informing the occurrence of a fault and faulty data to a maintenance center at every classification of fault only when an informing condition set in advance coincides with generated faulty data. CONSTITUTION:An information processing system 10 is composed of devices 11-13, for which a service processor 20 is connected. The processor 20 is connected to the maintenance center 40, and is provided with a faulty data collecting part 21, an automatic informing condition setting part 24, an automatic informing condition decision part 22, and an automatic informing part 23. When the fault occurs in the devices 11-13 of the system 10, the collecting part 21 is operated, and collects the faulty data. Data and classification obtained from the faulty data is decided by comparing with the informing condition set at the setting part 24, and when it is decided that the fault is the one to be informed, the decision part 22 starts up the informing part 23. Then, the informing part 23 automatically informs the faulty data and the occurrence of the fault to the center 40 via a public communication line 30. In such a manner, processing can be performed in detail, and the timely and efficient maintenance system can be built up.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a service processor that automatically reports the occurrence of a fault and fault data to a maintenance center via a communication line when a fault occurs in an information processing system.

[Prior Art] Conventionally, this type of service processor has been configured to detect faulty devices,
Regardless of the fault type, all faults that occur are automatically reported, or if automatic reporting is prohibited by the service processor's automatic fault reporting prohibition mode, all faults that occur are not automatically reported. Ta.

[Problems to be Solved by the Invention 1] The above-mentioned conventional service processor does not automatically notify the maintenance center for all failures that may occur;
For example, in an information processing system consisting of multiple devices, when some devices are being repaired during normal operation of the information processing system, the device to be repaired may be damaged. Since there is a high possibility that this will occur, automatic notification is generally prohibited by the automatic notification prohibition mode in the service processor and repair work is carried out.Therefore, if a failure occurs in the normal operation equipment, this failure will not be automatically reported either. In addition, when a software problem is expected to occur when evaluating the software of an information processing system, there is no choice but to automatically report or prohibit the failure regardless of the type of failure, which may lead to confusion at the maintenance center. MAK has the disadvantage that maintenance personnel at the maintenance center cannot be expected to act in a timely manner.

An object of the present invention is to provide a service processor that automatically reports failure occurrence and failure data to a maintenance center only when preset notification conditions (device and failure data) are met.

[Means for Solving the Problems] The service processor of the present invention determines whether or not to automatically report failure occurrence and failure data to a maintenance center for each type of failure that may occur in the devices that constitute the information processing system and the devices. a failure data collection unit that collects failure data when a failure occurs in a device constituting the information processing system; and failure data collected by the failure data collection unit and the automatic notification condition. automatic reporting condition determining means for determining whether or not the fault data should be automatically reported based on the reporting conditions set by the setting section; and a communication line only when the reporting condition determining section determines that the automatic reporting section is to be used. It has an automatic reporting unit that automatically reports fault occurrence and fault data to the maintenance center through the system.

[Function 1] Therefore, automatic reporting to the maintenance center regarding failures that are predicted to occur during maintenance work on the information processing system or special system evaluations is suppressed, and automatic notification is performed regarding failures that require a response from the maintenance center. be able to.

〔Example〕

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram of a system including a service processor showing an embodiment of the present invention, and FIG. 2 is a flowchart showing the operation when a failure occurs in the information processing system 10.

The information processing system 10 includes devices 11, 12, and 13, and is connected to a service processor 20. The service processor 20 connects a public communication line 30 and an exchange 31
A failure data collection unit 21 that is connected to the maintenance center 40 via a failure data collection unit 21 that collects failure data when a failure occurs in the information processing system 10, and an automatic notification unit that sets automatic notification conditions for failures that may occur in the information processing system 10. a condition setting section 24;
Automatic notification condition determination for determining whether or not a failure that has occurred should be automatically reported to the maintenance center 40 based on the failure data collected by the failure data collection unit 21 and the automatic notification conditions set by the automatic notification condition setting unit 24 22, and an automatic reporting section 23 that automatically reports failures to the maintenance center 40.

The automatic notification condition setting unit 24 has a function of setting whether or not to automatically notify the information processing system 10 for each device and each type of failure regarding a failure that may occur in the component devices 11, 12, 13.

Next, the operation of this embodiment when a failure occurs in the information processing system 10 will be explained with reference to the flowchart in FIG.

When a failure occurs in the device 11 in the information processing system 10, the failure data collection unit 21 operates to collect failure data of the device 11 (process 51), and then the automatic notification condition determination unit 2
2 is disability V! The automatic notification condition determination unit 22 compares and determines the generation device and the failure type obtained from the failure data collected by the failure data collection unit 21 with the conditions set by the automatic notification condition setting unit 24 (processing 52). , the automatic notification unit 23 is activated only when it is determined that the failure of the fruiting device 11 is a failure that should be automatically reported based on comparison with the notification conditions. The automatic notification unit 23 uses the telephone number of the maintenance center 40 preset in the service processor 20 based on the activation from the automatic notification condition determination unit 23 and calls the maintenance center 40 via the public communication line 30 and the exchange 31.
The information processing system 10 is notified of the fact that a failure has occurred in the information processing system 10 and the failure data (processing 54).

[Effect of the Invention J As explained above, the present invention provides a setting section for specifying whether or not to automatically report to a maintenance center for each fault generating device and fault type for faults that may occur in an information processing system. By automatically reporting only failures that match the conditions set by this setting section to the maintenance center,
It is possible to implement simple measures such as suppressing automatic notification to the maintenance center regarding maintenance work on information processing systems and system evaluation failures that are predicted to occur, and automatically reporting failures that require a maintenance center response. It becomes possible,
This has the effect of making it possible to establish a timely and efficient maintenance system.

[Brief explanation of drawings]

FIG. 1 is a block diagram of a system including an embodiment of the service processor of the present invention, and FIG. 2 is a flowchart showing the operation of the service processor 20. As shown in FIG. 10...Information processing system, 0...Service processor, 1...Fault data collection unit, 2...Automatic notification condition determination unit, 3... ...Automatic report section, 4...Automatic report condition setting section, 0...Public communication line, 1...Switchboard, O...Maintenance center.

Claims (1)

[Scope of Claims] 1. Automatic reporting condition setting that specifies whether or not to automatically report failure occurrence and failure data to a maintenance center for each device constituting the information processing system and the type of failure that may occur in the device. a failure data collection unit that collects failure data when a failure occurs in a device constituting the information processing system; and failure data collected by the failure data collection unit and the failure data set by the automatic notification condition setting unit. an automatic reporting condition determining unit that determines whether or not the failure data should be automatically reported based on the reporting conditions; and an automatic reporting condition determining unit that notifies the maintenance center of the occurrence of a failure through a communication line only when the reporting condition determining unit determines that automatic notification is possible. A service processor having an automatic reporting unit that automatically reports failure data.